ClinicalKey Solutions
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

We will be leaving the solution for the pharmacological side of our favorite reference database....

Jan 2022
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Director

The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...

Jan 2022
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Director

There isn't much information in the solution about alternative and complementary drugs that people...

Jan 2022
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VP/Other Executive

ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...

Dec 2021
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VP/Other Executive

The major issue in the last year is that we haven't been able to do as much on-site training with...

Dec 2021
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Director

Elsevier is not very up front about how to use the ClinicalKey mobile app. It takes a bit of...

Dec 2021
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Director

I would recommend ClinicalKey because of its vast content. It has an excellent set of resources,...

Dec 2021
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Director

We weren't notified that specific books have limitations on printing chapters in ClinicalKey. In the...

Dec 2021
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Director

We went to a new operating system and had numerous problems with ClinicalKey. The situation was a...

Dec 2021
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Director

We pay a flat fee for ClinicalKey. We signed a multiyear agreement with Elsevier to decrease the...

Dec 2021
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Director

The implementation of ClinicalKey was a little less efficient than the clinical pharmacology...

Dec 2021
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Director

I couldn't piecemeal things together in terms of the numbers of books and journals we had if we...

Dec 2021
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Director

ClinicalKey is easy to use. We can put in a term and narrow it down to whether we want a book,...

Dec 2021
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Analyst/Coordinator

I absolutely love my representative from Elsevier. Elsevier's representatives have significant...

Nov 2021
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Analyst/Coordinator

Elsevier's people will give me a heads up about new things. They want to see how I feel about those...

Nov 2021
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Analyst/Coordinator

Our implementations with Elsevier have been very easy, and they give us training. I know where the...

Nov 2021
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Manager

The vendor used to come and do training for our nurses in person before the COVID-19 pandemic. That...

Sep 2021
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Manager

The vendor has a vision. I don't know where they are going to go from here, but they obviously have...

Sep 2021
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Manager

I can't remember the vendor ever alerting us that something big was going to happen. The vendor will...

Sep 2021
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(0)
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Manager

Elsevier just did a major upgrade to ClinicalKey, and I know the staff really likes it. I really...

Sep 2021
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Manager

There are some little ins and outs that are nice to know, but people don't need to be trained to use...

Sep 2021
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Manager

We call Elsevier the evil empire, but they have been losing their crown lately. They are not an evil...

Sep 2021
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Nurse

The integration is not great. Elsevier needs to work on that. Our nurses often talk about several...

Sep 2021
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Nurse

My number one wish is a direct route to talk to a clinician on the development team. The direct...

Sep 2021
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Director

I like the videos. ClinicalKey for Nursing has a lot to offer. There is always added content. I...

Sep 2021
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Director

The vendor's support people are quick to respond if I need them to resolve anything. They are very...

Sep 2021
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Director

If I request something, the vendor will give me training. I would prefer it if the vendor offered up...

Sep 2021
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Director

I wish ClinicalKey for Nursing had a better search engine. I want full tips and general items. We...

Sep 2021
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Director

We like ClinicalKey for Nursing and want to stay with it, but we may be getting something different....

Sep 2021
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(0)
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Manager

Elsevier is a good company, and ClinicalKey is a good product. It has one of the most amazing...

Aug 2021
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Manager

There is no training for ClinicalKey. Elsevier claims that they want to do training, but none of...

Aug 2021
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Manager

The vendor is there when I need support, but I rarely need support. Part of the problem is that the...

Aug 2021
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Director

I like the ease of use of the pharmaceutical medication information and that the system is always...

Aug 2021
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Director

I think Elsevier could have done better with the system during COVID-19. I noticed that I was not...

Aug 2021
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Analyst/Coordinator

We have been using the system for a long time. The system is accessible across the whole facility,...

Aug 2021
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Manager

I rarely trust the system's algorithm. The system's search engine is terrible, but it has gotten...

Aug 2021
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Manager

Elsevier is pretty good and is willing to listen. I don’t think they are always willing to respond...

Aug 2021
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Manager

I haven’t had a representative in my office for years, and I only talk on the phone once or twice a...

Aug 2021
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Manager

I don’t think the system is used much. The value is wasted. The system has a good repository of...

Aug 2021
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Manager

Several years ago, Elsevier had quite a shake-up in their upper management. At the time, we were...

Aug 2021
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Manager

Basically my whole collection comes from ClinicalKey sources, and then I supplement with...

Aug 2021
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Manager

Elsevier charges extra to add certain subject packages to the solution. That wasn't unexpected...

Aug 2021
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(0)
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Manager

Elsevier focuses more on sales than on training once customers have purchased their product. That...

Aug 2021
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Manager

Elsevier recently did an update, and they changed the format a bit so that it would be a little more...

Aug 2021
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Manager

In the past, Elsevier's support wasn't that great because they had quite a bit of turnover. We had a...

Aug 2021
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Manager

We used to have a personal Elsevier representative who we could call if we had any issues. That...

Aug 2021
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Manager

I don't have a whole lot of interaction with the vendor unless I am negotiating on the price or...

Aug 2021
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(0)
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Manager

ClinicalKey is basically my whole eBook and eJournal collection. I use it on a daily basis. Since I...

Aug 2021
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Manager

I would buy ClinicalKey again. There is not a whole lot to choose from. That is the biggest...

Aug 2021
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Manager

The vendor's support seems to be good. Right now, they do everything by email. For a while, we...

Aug 2021
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Manager

I use ClinicalKey for Nursing on a daily basis. I am very satisfied with it because it makes my work...

Aug 2021
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Director

I get emails from Elsevier about sessions that they have for ClinicalKey, but they are not reaching...

Aug 2021
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Director

ClinicalKey is pretty easy, except when we want to get into the PDF version of a book.

Aug 2021
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Director

We like Clinical Pharmacology. We used to use another product as well, but we got rid of it.

Aug 2021
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Analyst/Coordinator

The first person I spoke with about Clinical Pharmacology was helpful. I reached out to Elsevier...

Aug 2021
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Analyst/Coordinator

We use the system all the time, especially the drug interaction reports and IV compatibility...

Aug 2021
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(0)
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Analyst/Coordinator

We added another system because Elsevier’s system didn’t have toxicology information, and another...

Aug 2021
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(0)
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Manager

Users believe that they have to have ClinicalKey for Nursing. Our user expectations are influenced...

Aug 2021
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(0)
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Manager

ClinicalKey for Nursing is much more expensive than other products, and I don't feel that the vendor...

Aug 2021
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Manager

We sometimes randomly lose access to the system. There have been issues with access failures, and...

Aug 2021
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Manager

Upgrades are a challenge with ClinicalKey. We do get new additions of titles in ClinicalKey, but a...

Aug 2021
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Manager

It can be challenging to communicate with Elsevier for training. If we reach out and say we want...

Aug 2021
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Manager

With Elsevier, it feels like we only have contact with them when they are trying to make a sale, and...

Aug 2021
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Manager

ClinicalKey is fairly easy to use, but there is a challenge with its naming conventions. Sometimes,...

Aug 2021
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Manager

Elsevier attempted to remove some features from the system that were very important to us, even...

Aug 2021
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Director

I haven’t heard back from my Elsevier representatives about my questions. I have really good...

Aug 2021
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Manager

We had a person who was having trouble accessing the system remotely, but we were able to work out...

Jul 2021
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Manager

The product is great. I always highlight a few of our resources that are primarily geared for...

Jul 2021
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Manager

One of the things that I appreciate about Elsevier in light of the pandemic was their willingness to...

Jul 2021
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Manager

We don’t really notice when we have upgrades to the system other than when there is an alert from...

Jul 2021
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Manager

We rarely use the system because while we want to stay evidence based, we aren't doing any sort of...

Jul 2021
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Manager

When we do use the system, it does seem to work, except that every now and again, I struggle to find...

Jul 2021
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CNIO

Elsevier doesn't nickel-and-dime. We have a lot of things that are rolled into our cost, and...

Jul 2021
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(0)
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CNIO

Elsevier is still working on some development. The system works as designed, but it causes some...

Jul 2021
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(0)
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CNIO

We are very satisfied with Elsevier's product. It is used every day by many of our staff members.

Jul 2021
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(0)
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CNIO

Most of the time, ClinicalKey for Nursing is perfect and easy to use, but sometimes it can be a...

Jul 2021
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(0)
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CNIO

We have been Elsevier customers for a long time. We have regular meetings where we get together with...

Jul 2021
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(0)
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CNIO

Elsevier doesn't overpromise; they give us what we need. Elsevier is in a constant state of...

Jul 2021
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(0)
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CNIO

Elsevier's product is very well integrated into the other products we have.

Jul 2021
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(0)
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CNIO

There are a couple of pieces of functionality that are present within Elsevier's system, but they...

Jul 2021
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(0)
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CNIO

The support people from Elsevier are available at any time. We meet with them regularly. They let us...

Jul 2021
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Director

I like the system's depth of content. The system doesn't have shifting magazine embargos; it has a...

Jul 2021
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Director

The vendor removed some of our favorite content to create a new product call ClinicalKey Student. A...

Jul 2021
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Director

We have issues with integrating the system with our study guides, our discovery tool, and our...

Jul 2021
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Director

In terms of support, if Elsevier answered us, that would be an improvement. Usually, the first way...

Jul 2021
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Director

I like that the vendor sends out regular updates on what is being added and deleted. I wish Elsevier...

Jul 2021
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Director

When I presented the problem that I have with ClinicalKey, all the executive involvement disappeared...

Jul 2021
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Director

Everything is good with Clinical Pharmacology, and Elsevier has provided what they said they would.

Jul 2021
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Director

There is a lot of customization that we have to spend time on. For a lot of it, it doesn’t make...

Jul 2021
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Analyst/Coordinator

The main thing that we like about the solution is that it is evidence based, and the evidence is...

Jul 2021
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Analyst/Coordinator

A lot of the system's items are web based, so ClinicalKey for Nursing’s content is integrated into...

Jul 2021
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Analyst/Coordinator

If an organization has all the licenses for all of the different counterparts, ClinicalKey for...

Jul 2021
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Director

I would like Elsevier to give me more timely updates about the content that is being added or...

Jul 2021
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(0)
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Director

Elsevier is a stable system that mostly works. I don’t have a lot of stress from the system. Our...

Jul 2021
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Director

We struggle to optimize ClinicalKey for Nursing. The vendor needs to simplify it to drive better outcomes....

Jul 2021
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Director

With Elsevier, there is a disconnect between how effective they say the product is and what the...

Jul 2021
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Director

ClinicalKey for Nursing is a basic evidence-based reference, but it is not something that the...

Jul 2021
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Director

Elsevier doesn't charge us for every little thing, but the contract bill is just so big. That is not...

Jul 2021
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Director

Elsevier’s approach to training is to come in and tell us how the system should work. Getting...

Jul 2021
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Director

We have only upgraded Elsevier's system a few times over the years. It has been a stable product in...

Jul 2021
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Director

We use ClinicalKey for Nursing when we are looking for evidence-based practices, when we are...

Jun 2021
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Director

We have had some connectivity problems with the solution. We used to be able to access it from our...

Jun 2021
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Director

I have always wanted to have all of our skills electronically stored in ClinicalKey for Nursing....

Jun 2021
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Director

I have had people who have delved into trying to solve issues from Elsevier, but they haven't come...

Jun 2021
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Director

I would recommend ClinicalKey for Nursing to others, but I would advise others to ask certain...

Jun 2021
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(0)
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Director

ClinicalKey for Nursing could be more user friendly for clinical staff members when they are at...

Jun 2021
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Director

I met with someone from Elsevier who was going to help us set up some things online. We sat down and...

Jun 2021
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Manager

Previously, our organization leaders didn't want us to have long contracts, even though I have...

May 2021
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Manager

Training has to do more with my time frame than it does with Elsevier's time frame. We are training...

May 2021
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Manager

We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...

May 2021
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Manager

ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...

May 2021
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Manager

I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...

May 2021
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Manager

I would tell a prospective customer of ClinicalKey that they need to clearly know who their...

May 2021
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Manager

The upgrades are seamless to us, so I don’t necessarily know when there is one because this is a...

May 2021
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Manager

I am not thrilled with the way the search works. It gets a little too much, and it is not quite...

May 2021
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Manager

I like how readable the system's drug information is. That is good for our patrons who are at...

May 2021
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Manager

The solution isn't very modern or exciting. It gets the job done, but that is about it. Sometimes I...

May 2021
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Analyst/Coordinator

If I searched ClinicalKey for a specific article on the effects of liver disease, the system would...

May 2021
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Analyst/Coordinator

The contact information is fairly good, but we do have to email Elsevier. I don't think we can call...

May 2021
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Manager

The vendor has reached out to me a lot of times for ongoing training, but there is nothing I can do...

May 2021
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Manager

Every time I turn around, it seems like something is being upgraded. The vendor chooses a time to do...

May 2021
||
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Manager

The vendor's support is great. I just call my representative, and they take care of everything for...

May 2021
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Manager

The vendor has informative books that come out, and when I look into those and need an article or...

May 2021
||
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Director

Elsevier has been responsive. They check in with us. We have regularly scheduled meetings and...

Apr 2021
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Director

I like the format of Elsevier for nursing. It is definitely a good resource. It has broken out into...

Apr 2021
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Manager

We have very few issues. The solution works very well. The Elsevier representatives that we work...

Apr 2021
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Manager

Our challenge is getting our users to use ClinicalKey more often. It is pretty expensive, and we are...

Apr 2021
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Director

When I get questions from staff members, whether they be procedure questions or competency...

Apr 2021
||
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Director

Elsevier adds journals and textbooks every month. They have a pre-COVID-19 toolkit that we used to...

Apr 2021
||
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Director

There have been a few times when a staff member cannot find something on Elsevier. There have been...

Apr 2021
||
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Director

Elsevier didn't nickel-and-dime us for anything that was within our initial contract. But once we...

Apr 2021
||
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Director

I like that Elsevier does manual reference updates. They review their content and add it on a...

Apr 2021
||
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Director

When we reach out to Elsevier's support people, they are pretty quick to respond. They are really...

Apr 2021
||
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Director

ClinicalKey for Nursing is pretty intuitive. I can run my own report and see how my staff members...

Apr 2021
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Manager

ClinicalKey for Nursing works sometimes but not always. There are always backup articles to support...

Apr 2021
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Manager

If a physician wants backup material, I can generally get that material out of ClinicalKey for...

Apr 2021
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Manager

ClinicalKey for Nursing has a backup for everything. The system just has a terrible search engine....

Apr 2021
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Manager

ClinicalKey for Nursing lacks exposure. I have spent a very long time in the legal library field. I...

Apr 2021
||
(0)
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Manager

Elsevier has virtually no customer service. That is horrible. I haven't had a vendor representative...

Apr 2021
||
(0)
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Manager

Elsevier keeps us up to date on everything they have to offer, and a lot of their technology is...

Apr 2021
||
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Manager

In terms of proactivity, Elsevier is excellent. They know that I am the one who purchases databases,...

Apr 2021
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(0)
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Manager

I am interested in ClinicalKey because Elsevier is a huge publisher. The system has hundreds of...

Apr 2021
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Manager

When I came to this organization, the collection wasn't current, and the books were outdated. There...

Apr 2021
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Manager

Elsevier is a big technical publisher. They have a lot of books and journals, and they also have...

Apr 2021
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Manager

When there is a topic that is really important to us, we like to see an evidence-based monograph on...

Apr 2021
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Manager

ClinicalKey is a big product. The vendor has only their own content, and that isn't very clear to...

Apr 2021
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Manager

I would not renew ClinicalKey and have it as a part of my database if it weren't an excellent...

Apr 2021
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Manager

I have every plan to renew the solution. Unless something catastrophic happens to my budget,...

Apr 2021
||
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Manager

There aren’t a whole lot of issues with ClinicalKey. It pretty much always works, but it does...

Apr 2021
||
(0)
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Nurse

Elsevier is fabulous. They do a great job with support. I have had some issues, and I know who to go...

Apr 2021
||
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Nurse

Clinical Pharmacology has interoperability with our learning management system. With our previous...

Apr 2021
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Nurse

I don’t know that there are tangible outcomes with Elsevier as much as there are for other systems.

Apr 2021
||
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Nurse

ClinicalKey for Nursing is pretty user friendly. It makes sense to use. If we didn’t know anything...

Apr 2021
||
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Nurse

Elsevier might deliver new technology; I just may not be aware of it. They do have some. It may not...

Apr 2021
||
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Nurse

We have people within Elsevier that we can reach out to. I usually know who those people are or...

Apr 2021
||
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Nurse

I don’t really hear from Elsevier. Our communication from Elsevier is usually more than just saying...

Apr 2021
||
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Director

Elsevier's executives have actively reached out. For example, when things were ramping up early on...

Feb 2021
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Director

We have regular business reviews with Elsevier, and one of the things we are asking for help with is...

Feb 2021
||
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Director

ClinicalKey for Nursing is a good product. It is very up to date. Elsevier has been very good at...

Feb 2021
||
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Director

Elsevier pushes updates to the platform, but with the integrated pieces, updates have to be uploaded...

Feb 2021
||
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Director

Elsevier definitely delivers information. ClinicalKey is a very thorough product. Elsevier has...

Feb 2021
||
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Manager

Elsevier had some issues with meeting their contractual obligations. The contract states that all of...

Feb 2021
||
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Manager

Elsevier has a couple of trainers, and they do provide a little bit of training. Most of their...

Feb 2021
||
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Manager

The system has some glitches. Our contracts require Elsevier to work with us on all of our existing...

Feb 2021
||
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Manager

Elsevier has made some changes to the product, but they always want to sell me a new product to make...

Feb 2021
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VP/Other Executive

The vendor provides good customer support when we call them. Anytime we have issues, Elsevier...

Jan 2021
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