ClinicalKey Solutions Comments

 
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Director

Functionality and Upgrades

Elsevier promoted the system as a clinical tool, but if it were to be more of a clinical tool, they...

Jul 2020
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Director

Technology

We have ongoing problems with the authentication processes. Linking into the system is hard when...

Jul 2020
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Director

Service and Support

Elsevier’s support is good overall, and so is their responsiveness, which comes and goes. But...

Jul 2020
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Director

Service and Support

Elsevier has attempted to have executive involvement at our professional conferences, but none of...

Jul 2020
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Director

Functionality and Upgrades

ClinicalKey is part of our long-term plans because it supports the curriculum of our osteopathic...

Jul 2020
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Director

ROI / Cost (care and feeding)

I know how much other people are paying for the system. Our price per use and ROI are higher with...

Jul 2020
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Director

ROI / Cost (care and feeding)

I would buy the system again if the price were lowered. When we were told about ClinicalKey, we...

Jul 2020
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Director

Implementation and Training

The quality when we first implemented was low, and we have never had training. The system was...

Jul 2020
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Director

Interfacing and Integration

We wish the system integrated better with our discovery systems because it is its own miniature...

Jul 2020
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Manager

Functionality and Upgrades

The implementation and upgrades for ClinicalKey are very good, and the information is utilized by...

Jul 2020
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Manager

ROI / Cost (care and feeding)

ClinicalKey is very expensive, but we absolutely get our money’s worth out of it. We wouldn't keep...

Jul 2020
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Manager

Functionality and Upgrades

ClinicalKey is one of the best databases ever, but I use databases differently from everybody else....

Jul 2020
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Manager

Service and Support

Elsevier is very good. Their customer service is good, and they keep their promises. We negotiate...

Jul 2020
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Manager

ROI / Cost (care and feeding)

When we renew with Elsevier, I ask them to give me information about what the prices will be in the...

Jul 2020
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Director

Implementation and Training

We appreciate the integration between the vendors' different products. The training rate for the...

Jul 2020
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Director

Functionality and Upgrades

One of the primary reasons we got the solution was for the journal coverage, and that is one thing I...

Jul 2020
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Director

Functionality and Upgrades

The updates need improvement. The vendor is updating the editions on their books. The old edition...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy for the end users to use. I really don’t have anything negative to say about...

Jun 2020
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Manager

Service and Support

During the COVID-19 crisis, we have received several emails from the vendor in regard to their...

Jun 2020
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Manager

Other Observations & Comments

The product is not part of our long-term plans, but there have been no decisions yet. We are looking...

Jun 2020
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Manager

Lessons Learned

The tool is a great resource for staff, but we have poor utilization. The staff members get so into...

Jun 2020
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Manager

Functionality and Upgrades

We did an upgrade on the product, and I haven't heard any complaints about it. Our medical librarian...

Jun 2020
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Manager

Other Observations & Comments

I wouldn't be able to confidently evaluate the vendor's training on the product because we have low...

Jun 2020
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Manager

Service and Support

The vendor's service is proactive. They email us to say that things are coming. I don't have to go...

Jun 2020
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Manager

Lessons Learned

Everyone utilizes the tool a bit differently. I wouldn't say that we have fully gotten our money's...

Jun 2020
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Manager

Functionality and Upgrades

Our medical librarian is a strong advocate for the product and feels like it is a really great tool...

Jun 2020
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CNO

Relationship

We don't really know too much about the ClinicalKey for Nursing, and we don't really use it. There...

Jun 2020
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Director

Service and Support

Elsevier has been very good during the COVID-19 crisis. I asked them to renegotiate part of our...

May 2020
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Director

Relationship

I think the system has what it needs. It is tough to say whether we have received value for the...

May 2020
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Director

Interfacing and Integration

In terms of integrating ClinicalKey, we put it into different things. The system is not totally...

May 2020
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Director

Relationship

The vendor is really good about updating things, and they have new books and things like that. I see...

May 2020
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Director

Functionality and Upgrades

ClinicalKey is nice because it is like a one-stop shop for the Elsevier books and journals, and that...

May 2020
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Director

Functionality and Upgrades

I can give the vendor some tips on how to help with navigation and things with ClinicalKey, and they...

May 2020
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Director

Other Observations & Comments

I don’t know whether Elsevier delivers new technology that meets all of our needs. The vendor isn’t...

May 2020
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Director

Functionality and Upgrades

The product gets used a lot. It is one of two online drug-information programs that we use. We use...

May 2020
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Director

Relationship

We have not used the vendor’s support. The main interaction we have with the vendor is renewing our...

May 2020
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Director

Functionality and Upgrades

We use the product to drive outcomes. Some users use another program that we have, and some people...

May 2020
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Director

Other Observations & Comments

I am not going to be any less satisfied with the product in the next year.

May 2020
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Director

Other Observations & Comments

In terms of support during COVID-19, I don’t think there is anything specific that Elsevier has...

May 2020
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Director

Functionality and Upgrades

Elsevier’s product is a very expensive program. We review other resources every year, but I think...

May 2020
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Director

Relationship

I have met with the Elsevier executives a few times since I have been here, and I have no complaints...

May 2020
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Director

Functionality and Upgrades

The Elsevier product is probably the biggest driver of good or bad outcomes. The information that we...

May 2020
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Director

Functionality and Upgrades

The system is very user friendly. We haven't had any problems with the system from day one.

May 2020
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Director

Service and Support

I would give the vendor a high rating for being proactive. We don't really even have to ask the...

May 2020
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Director

Technology

We never really have any issues with the system. I haven’t had any issues in a long time. The system...

May 2020
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Director

Other Observations & Comments

We received training a long time ago because we have been with the vendor for a long time. When...

May 2020
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Director

Functionality and Upgrades

Elsevier has a lot of functionality that a lot of other companies don’t have. Elsevier can...

May 2020
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Director

ROI / Cost (care and feeding)

We have not had any problems with Elsevier charging for every little thing. Elsevier contacted me...

May 2020
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Director

Relationship

Elsevier has been keeping all their promises. We have not had any problems whatsoever.

May 2020
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Director

Functionality and Upgrades

We use the system all the time. Nobody notices it until it doesn't work. No news is good news. That...

May 2020
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Director

Relationship

I have interaction with one person from Elsevier, and that interaction is when my contract is due...

May 2020
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Director

ROI / Cost (care and feeding)

With Clinical Pharmacology, we pay for everything up front. There is no extra cost associated with...

May 2020
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Director

Functionality and Upgrades

Overall, I give the vendor a high rating for training. There is not really training involved, and...

May 2020
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Director

Functionality and Upgrades

Clinical Pharmacology is super easy to use. I show it to brand-new nurses, and they are able to...

May 2020
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Director

Technology

We rolled out Clinical Pharmacology to an IP address login that is super easy to use. That came out...

May 2020
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Director

Service and Support

I have gotten most of my resources on COVID-19 from other sources. I am getting so many things...

May 2020
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Manager

Other Observations & Comments

There are packages clients have to buy. I wouldn't necessarily buy things in the same way that we do...

May 2020
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Manager

Service and Support

I have asked the vendor to keep me in the loop when they contact other people at my institution, and...

May 2020
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Manager

ROI / Cost (care and feeding)

Elsevier charges an enormous sum up front as opposed to other vendors that charge a small sum up...

May 2020
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Manager

Functionality and Upgrades

A lot of times, we have to redo all of our shortcuts after an upgrade, but the upgrade process is...

May 2020
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Manager

Other Observations & Comments

The vendor has a tendency to want to push us to use their platform for the sake of interoperability....

May 2020
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Manager

Implementation and Training

We buy Elsevier's journals and databases, and they consistently have very high-quality content. That...

May 2020
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Manager

Implementation and Training

We don't necessarily use all of the bells and whistles. I have the feeling that we don't use the...

May 2020
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Manager

Service and Support

Our contact has been outstanding with one exception. A couple of years ago, the vendor was doing...

May 2020
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Manager

Functionality and Upgrades

I am not sure that the vendor is terribly proactive about giving us what we need. A lot of times, we...

May 2020
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Manager

Relationship

The vendor's executive involvement is actually quite good. I don't think we are a huge account, but...

May 2020
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Manager

ROI / Cost (care and feeding)

I end up paying for a lot of things that I never use. The things I use are great. Some of those...

May 2020
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Director

Technology

We brought Elsevier Clinical Skills and ClinicalKey for Nursing in over the last few years and have...

Apr 2020
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Director

Functionality and Upgrades

We had our clinical experts, subject matter experts, and educators look at Elsevier and their...

Apr 2020
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Director

Service and Support

Elsevier's content is constantly updated. For example, within the first week or two of the COVID-19...

Apr 2020
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Manager

Functionality and Upgrades

When I type a title into the search box, ClinicalKey used to pull up exactly what I was looking for....

Apr 2020
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Manager

Sales and Contracting

We were offered something through another Elsevier product and were told that we could get it in the...

Apr 2020
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Manager

Service and Support

Elsveier’s technical support is good. We can email or call the technical support people, and they...

Apr 2020
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Manager

Relationship

My experience with representatives from Elsevier used to be great. We had access to our...

Apr 2020
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Manager

Functionality and Upgrades

Years ago, things with Elsevier were wonderful. After a few years, the vendor said they were going...

Apr 2020
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Manager

Other Observations & Comments

There is another database that the physicians really love. We just had to renew that product. I...

Mar 2020
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Manager

Service and Support

I haven't really had any training from Elsevier. The representative has contacted me a couple of...

Mar 2020
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Manager

Other Observations & Comments

Cost is always a big thing that the vendor could improve. Things are expensive, and budgets are...

Mar 2020
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Manager

Functionality and Upgrades

I like the different groupings of the books and journals. I like the range of options that we have.

Mar 2020
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Manager

Functionality and Upgrades

The system is okay. It really excels in terms of content; it houses the largest repository of...

Mar 2020
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Manager

Functionality and Upgrades

At this point, the system is kind of redundant. We have other databases that are a bit more nuanced...

Mar 2020
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Manager

Technology

Since we became a ClinicalKey subscriber, we haven't seen much change in the product. The content...

Mar 2020
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Manager

Relationship

Elsevier is easier to work with than other companies. There are some contract negotiations that...

Mar 2020
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Manager

Relationship

We don't hear from Elsevier all that much. We get monthly statistics from them, and those are really...

Mar 2020
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Manager

Functionality and Upgrades

If I had to pick one system to keep, I would go with Elsevier's system because of its content. We...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We intend to continue with Elsevier. They charge us a flat rate. There is nothing else to talk about...

Feb 2020
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Manager

Functionality and Upgrades

The product has high-quality content. It is easy to use, and the user interface is simple and...

Feb 2020