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User Commentary

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Director

Elsevier's executives have actively reached out. For example, when things were ramping up early on...

Feb 2021
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Director

We have regular business reviews with Elsevier, and one of the things we are asking for help with is...

Feb 2021
(0)
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Director

ClinicalKey for Nursing is a good product. It is very up to date. Elsevier has been very good at...

Feb 2021
(0)
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Director

Elsevier pushes updates to the platform, but with the integrated pieces, updates have to be uploaded...

Feb 2021
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Director

Elsevier definitely delivers information. ClinicalKey is a very thorough product. Elsevier has...

Feb 2021
(0)
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Manager

Elsevier had some issues with meeting their contractual obligations. The contract states that all of...

Feb 2021
(0)
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Manager

Elsevier has a couple of trainers, and they do provide a little bit of training. Most of their...

Feb 2021
(0)
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Manager

The system has some glitches. Our contracts require Elsevier to work with us on all of our existing...

Feb 2021
(0)
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Manager

Elsevier has made some changes to the product, but they always want to sell me a new product to make...

Feb 2021
(0)
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VP/Other Executive

The vendor provides good customer support when we call them. Anytime we have issues, Elsevier...

Jan 2021
(0)
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Manager

We haven't really figured out how our products are going to work together. There are a lot of issues...

Jan 2021
(0)
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Manager

The back end is problematic. ClinicalKey for Nursing and the learning management system look exactly...

Jan 2021
(0)
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Manager

The customer service piece is really hard. There has been a lot of turnover. Whether we get a good...

Jan 2021
(0)
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Manager

The vendor executives are responsive to engaging in conversation. But we are working with them on...

Jan 2021
(0)
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Manager

The vendor does not deliver new technology. The product hasn't evolved. It is hard to navigate or do...

Jan 2021
(0)
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Manager

I haven't had any issues with accessing the library. I think the product is great, especially...

Jan 2021
(0)
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Manager

Elsevier spoke with us about what we want for the future and what our current concerns were. We...

Jan 2021
(0)
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Manager

Some people in our organization feel like they have gotten all sorts of work out of Elsevier without...

Jan 2021
(0)
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Manager

We aren't involved in creating the road map. That is a drawback. Elsevier supports the product. But...

Jan 2021
(0)
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Manager

There are many things we would like to improve about the product. I would rate the learning...

Jan 2021
(0)
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Director

Elsevier was especially good to work with during the pandemic. They answered when we needed...

Jan 2021
(0)
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Director

ClinicalKey can be glitchy with off-campus access. We have had issues getting it to work with the...

Jan 2021
(0)
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Director

The menus in ClinicalKey are sometimes confusing. Elsevier hasn’t changed anything in a long time....

Jan 2021
(0)
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Director

Once people implement ClinicalKey for Nursing, additional training isn't needed in order to use the...

Jan 2021
(0)
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Nurse

Trying to get something in a hurry is very difficult in ClinicalKey for Nursing. If I go to the main...

Jan 2021
(0)
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Nurse

The integration with our EMR is crucial with ClinicalKey for Nursing because we are tying them...

Jan 2021
(0)
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Manager

I have personally spoken with one of the higher-ups at Elsevier multiple times. I have always been a...

Jan 2021
(0)
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Manager

The hardest thing about doing upgrades is the EMR integration, but that isn't on Elsevier. However,...

Jan 2021
(0)
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Manager

Our users have a hard time understanding ClinicalKey. The system requires a lot of education, and...

Jan 2021
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Director

I like that the system has a built-in presentation maker that automatically starts creating a...

Jan 2021
(0)
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Director

The filtering tools are usually pretty good. They allow us to dig down and get information that we...

Jan 2021
(0)
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Director

ClinicalKey for Nursing is intuitive. It doesn't require any training, and we didn't get it. We...

Jan 2021
(0)
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Director

ClinicalKey for Nursing is a nice resource. People on the front line don't really use the system to...

Jan 2021
(0)
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Analyst/Coordinator

The vendor has kept their promises, but I would like a little bit more one-on-one instructions on...

Dec 2020
(0)
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Analyst/Coordinator

We use the system for drug information, drug interactions, and IV compatibility. Our medical history...

Nov 2020
(0)
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VP/Other Executive

Elsevier has been very good in our dealings with them. I have not run into any issues with them...

Oct 2020
(0)
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VP/Other Executive

We are about to introduce Elsevier’s product to the parent company we merged with, and since...

Oct 2020
(0)
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VP/Other Executive

We did a lot of comparative shopping before we chose Elsevier. I am constantly getting calls from...

Oct 2020
(0)
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VP/Other Executive

My medical oncologists use Elsevier's solution routinely. Talking about the medical oncology...

Oct 2020
(0)
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VP/Other Executive

We have been dealing with Elsevier for a long time and through our internal transition to a new...

Oct 2020
(0)
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Manager

This product is good. Nurses need more help when they ask questions. I really like the product. The...

Oct 2020
(0)
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Manager

The product is expensive. I really wish there was more content. I wish Elsevier would add more...

Oct 2020
(0)
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Manager

I really like the system. I think the vendor tries hard. I don't think my satisfaction with the...

Oct 2020
(0)
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Manager

ClinicalKey has only what Elsevier publishes. Not everything is in there. A positive thing is that...

Oct 2020
(0)
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Manager

I have a dedicated representative from the vendor who is responsive. When I email the person, the...

Oct 2020
(0)
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Manager

I don’t have many complaints in terms of the way the website works. The website pretty much works...

Oct 2020
(0)
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Manager

Elsevier nickel-and-dimes with their add-ons, and they want to charge extra for things. With...

Oct 2020
(0)
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Manager

Elsevier offers training all the time. They used to do a lot of training, and it wasn’t bad. They...

Oct 2020
(0)
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Manager

Elsevier never keeps all of their promises. The executive involvement is pretty good, though....

Oct 2020
(0)
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Director

We have tried to implement the product content into our EHR, but that has not worked.

Oct 2020
(0)
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Manager

There are things I want in the product that I mention every so often to my representative. The...

Oct 2020
(0)
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Manager

Elsevier has one major journal with an embargo on it. I am really mad about that. I don’t see any...

Oct 2020
(0)
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Director

The vendor has done a lot to give us resources and things during the COVID-19 crisis. They sent me a...

Oct 2020
(0)
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Director

The vendor has been willing to work with us on pricing, and they are willing to negotiate. We pay...

Oct 2020
(0)
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Director

Elsevier promoted the system as a clinical tool, but if it were to be more of a clinical tool, they...

Jul 2020
(0)
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Director

We have ongoing problems with the authentication processes. Linking into the system is hard when...

Jul 2020
(0)
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Director

Elsevier’s support is good overall, and so is their responsiveness, which comes and goes. But...

Jul 2020
(0)
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Director

Elsevier has attempted to have executive involvement at our professional conferences, but none of...

Jul 2020
(0)
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Director

ClinicalKey is part of our long-term plans because it supports the curriculum of our osteopathic...

Jul 2020
(0)
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Director

I know how much other people are paying for the system. Our price per use and ROI are higher with...

Jul 2020
(0)
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Director

I would buy the system again if the price were lowered. When we were told about ClinicalKey, we...

Jul 2020
(0)
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Director

The quality when we first implemented was low, and we have never had training. The system was...

Jul 2020
(0)
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Director

We wish the system integrated better with our discovery systems because it is its own miniature...

Jul 2020
(0)
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Manager

The implementation and upgrades for ClinicalKey are very good, and the information is utilized by...

Jul 2020
(0)
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Manager

ClinicalKey is very expensive, but we absolutely get our money’s worth out of it. We wouldn't keep...

Jul 2020
(0)
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Manager

ClinicalKey is one of the best databases ever, but I use databases differently from everybody else....

Jul 2020
(0)
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Manager

Elsevier is very good. Their customer service is good, and they keep their promises. We negotiate...

Jul 2020
(0)
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Manager

When we renew with Elsevier, I ask them to give me information about what the prices will be in the...

Jul 2020
(0)
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Director

We appreciate the integration between the vendors' different products. The training rate for the...

Jul 2020
(0)
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Director

One of the primary reasons we got the solution was for the journal coverage, and that is one thing I...

Jul 2020
(0)
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Director

The updates need improvement. The vendor is updating the editions on their books. The old edition...

Jul 2020
(0)
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Analyst/Coordinator

The system is very easy for the end users to use. I really don’t have anything negative to say about...

Jun 2020
(0)
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Manager

During the COVID-19 crisis, we have received several emails from the vendor in regard to their...

Jun 2020
(0)
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Manager

The product is not part of our long-term plans, but there have been no decisions yet. We are looking...

Jun 2020
(0)
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Manager

The tool is a great resource for staff, but we have poor utilization. The staff members get so into...

Jun 2020
(0)
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Manager

We did an upgrade on the product, and I haven't heard any complaints about it. Our medical librarian...

Jun 2020
(0)
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Manager

I wouldn't be able to confidently evaluate the vendor's training on the product because we have low...

Jun 2020
(0)
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Manager

The vendor's service is proactive. They email us to say that things are coming. I don't have to go...

Jun 2020
(0)
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Manager

Everyone utilizes the tool a bit differently. I wouldn't say that we have fully gotten our money's...

Jun 2020
(0)
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Manager

Our medical librarian is a strong advocate for the product and feels like it is a really great tool...

Jun 2020
(0)
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CNO

We don't really know too much about the ClinicalKey for Nursing, and we don't really use it. There...

Jun 2020
(0)
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Director

Elsevier has been very good during the COVID-19 crisis. I asked them to renegotiate part of our...

May 2020
(0)
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Director

I think the system has what it needs. It is tough to say whether we have received value for the...

May 2020
(0)
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Director

In terms of integrating ClinicalKey, we put it into different things. The system is not totally...

May 2020
(0)
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Director

The vendor is really good about updating things, and they have new books and things like that. I see...

May 2020
(0)
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Director

ClinicalKey is nice because it is like a one-stop shop for the Elsevier books and journals, and that...

May 2020
(0)
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Director

I can give the vendor some tips on how to help with navigation and things with ClinicalKey, and they...

May 2020
(0)
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Director

I don’t know whether Elsevier delivers new technology that meets all of our needs. The vendor isn’t...

May 2020
(0)
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Director

The product gets used a lot. It is one of two online drug-information programs that we use. We use...

May 2020
(0)
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Director

We have not used the vendor’s support. The main interaction we have with the vendor is renewing our...

May 2020
(0)
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Director

We use the product to drive outcomes. Some users use another program that we have, and some people...

May 2020
(0)
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Director

I am not going to be any less satisfied with the product in the next year.

May 2020
(0)
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Director

In terms of support during COVID-19, I don’t think there is anything specific that Elsevier has...

May 2020
(0)
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Director

Elsevier’s product is a very expensive program. We review other resources every year, but I think...

May 2020
(0)
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Director

I have met with the Elsevier executives a few times since I have been here, and I have no complaints...

May 2020
(0)
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Director

The Elsevier product is probably the biggest driver of good or bad outcomes. The information that we...

May 2020
(0)
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Director

The system is very user friendly. We haven't had any problems with the system from day one.

May 2020
(0)
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Director

I would give the vendor a high rating for being proactive. We don't really even have to ask the...

May 2020
(0)
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Director

We never really have any issues with the system. I haven’t had any issues in a long time. The system...

May 2020
(0)
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Director

We received training a long time ago because we have been with the vendor for a long time. When...

May 2020
(0)
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Director

Elsevier has a lot of functionality that a lot of other companies don’t have. Elsevier can...

May 2020
(0)
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Director

We have not had any problems with Elsevier charging for every little thing. Elsevier contacted me...

May 2020
(0)
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Director

Elsevier has been keeping all their promises. We have not had any problems whatsoever.

May 2020
(0)
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Director

We use the system all the time. Nobody notices it until it doesn't work. No news is good news. That...

May 2020
(0)
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Director

I have interaction with one person from Elsevier, and that interaction is when my contract is due...

May 2020
(0)
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Director

With Clinical Pharmacology, we pay for everything up front. There is no extra cost associated with...

May 2020
(0)
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Director

Overall, I give the vendor a high rating for training. There is not really training involved, and...

May 2020
(0)
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Director

Clinical Pharmacology is super easy to use. I show it to brand-new nurses, and they are able to...

May 2020
(0)
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Director

We rolled out Clinical Pharmacology to an IP address login that is super easy to use. That came out...

May 2020
(0)
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Director

I have gotten most of my resources on COVID-19 from other sources. I am getting so many things...

May 2020
(0)
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Manager

There are packages clients have to buy. I wouldn't necessarily buy things in the same way that we do...

May 2020
(0)
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Manager

I have asked the vendor to keep me in the loop when they contact other people at my institution, and...

May 2020
(0)
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Manager

Elsevier charges an enormous sum up front as opposed to other vendors that charge a small sum up...

May 2020
(0)
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Manager

A lot of times, we have to redo all of our shortcuts after an upgrade, but the upgrade process is...

May 2020
(0)
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Manager

The vendor has a tendency to want to push us to use their platform for the sake of interoperability....

May 2020
(0)
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Manager

We buy Elsevier's journals and databases, and they consistently have very high-quality content. That...

May 2020
(0)
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Manager

We don't necessarily use all of the bells and whistles. I have the feeling that we don't use the...

May 2020
(0)
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Manager

Our contact has been outstanding with one exception. A couple of years ago, the vendor was doing...

May 2020
(0)
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Manager

I am not sure that the vendor is terribly proactive about giving us what we need. A lot of times, we...

May 2020
(0)
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Manager

The vendor's executive involvement is actually quite good. I don't think we are a huge account, but...

May 2020
(0)
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Manager

I end up paying for a lot of things that I never use. The things I use are great. Some of those...

May 2020
(0)
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Director

We brought Elsevier Clinical Skills and ClinicalKey for Nursing in over the last few years and have...

Apr 2020
(0)
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Director

We had our clinical experts, subject matter experts, and educators look at Elsevier and their...

Apr 2020
(0)
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Director

Elsevier's content is constantly updated. For example, within the first week or two of the COVID-19...

Apr 2020
(0)
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Manager

When I type a title into the search box, ClinicalKey used to pull up exactly what I was looking for....

Apr 2020
(0)
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Manager

We were offered something through another Elsevier product and were told that we could get it in the...

Apr 2020
(0)
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Manager

Elsveier’s technical support is good. We can email or call the technical support people, and they...

Apr 2020
(0)
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Manager

My experience with representatives from Elsevier used to be great. We had access to our...

Apr 2020
(0)
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Manager

Years ago, things with Elsevier were wonderful. After a few years, the vendor said they were going...

Apr 2020
(0)
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Manager

There is another database that the physicians really love. We just had to renew that product. I...

Mar 2020
(0)
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Manager

I haven't really had any training from Elsevier. The representative has contacted me a couple of...

Mar 2020
(0)
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Manager

Cost is always a big thing that the vendor could improve. Things are expensive, and budgets are...

Mar 2020
(0)
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Manager

I like the different groupings of the books and journals. I like the range of options that we have.

Mar 2020
(0)
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Manager

The system is okay. It really excels in terms of content; it houses the largest repository of...

Mar 2020
(0)
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Manager

At this point, the system is kind of redundant. We have other databases that are a bit more nuanced...

Mar 2020
(0)
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Since we became a ClinicalKey subscriber, we haven't seen much change in the product. The content...

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Elsevier is easier to work with than other companies. There are some contract negotiations that...

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We don't hear from Elsevier all that much. We get monthly statistics from them, and those are really...

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If I had to pick one system to keep, I would go with Elsevier's system because of its content. We...

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