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ClinicalKey Solutions
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User Commentary
Nurse
The integration is not great. Elsevier needs to work on that. Our nurses often talk about several...
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Nurse
My number one wish is a direct route to talk to a clinician on the development team. The direct...
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Director
I like the videos. ClinicalKey for Nursing has a lot to offer. There is always added content. I...
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Director
The vendor's support people are quick to respond if I need them to resolve anything. They are very...
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Director
If I request something, the vendor will give me training. I would prefer it if the vendor offered up...
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Director
I wish ClinicalKey for Nursing had a better search engine. I want full tips and general items. We...
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Director
We like ClinicalKey for Nursing and want to stay with it, but we may be getting something different....
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Manager
Elsevier is a good company, and ClinicalKey is a good product. It has one of the most amazing...
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Manager
There is no training for ClinicalKey. Elsevier claims that they want to do training, but none of...
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Manager
The vendor is there when I need support, but I rarely need support. Part of the problem is that the...
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Director
I like the ease of use of the pharmaceutical medication information and that the system is always...
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Director
I think Elsevier could have done better with the system during COVID-19. I noticed that I was not...
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Analyst/Coordinator
We have been using the system for a long time. The system is accessible across the whole facility,...
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Manager
I rarely trust the system's algorithm. The system's search engine is terrible, but it has gotten...
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Manager
Elsevier is pretty good and is willing to listen. I don’t think they are always willing to respond...
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Manager
I haven’t had a representative in my office for years, and I only talk on the phone once or twice a...
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Manager
I don’t think the system is used much. The value is wasted. The system has a good repository of...
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Manager
Several years ago, Elsevier had quite a shake-up in their upper management. At the time, we were...
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Manager
Basically my whole collection comes from ClinicalKey sources, and then I supplement with...
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Manager
Elsevier charges extra to add certain subject packages to the solution. That wasn't unexpected...
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Manager
Elsevier focuses more on sales than on training once customers have purchased their product. That...
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Manager
Elsevier recently did an update, and they changed the format a bit so that it would be a little more...
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Manager
In the past, Elsevier's support wasn't that great because they had quite a bit of turnover. We had a...
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Manager
We used to have a personal Elsevier representative who we could call if we had any issues. That...
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Manager
I don't have a whole lot of interaction with the vendor unless I am negotiating on the price or...
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Manager
ClinicalKey is basically my whole eBook and eJournal collection. I use it on a daily basis. Since I...
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Manager
I would buy ClinicalKey again. There is not a whole lot to choose from. That is the biggest...
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Manager
The vendor's support seems to be good. Right now, they do everything by email. For a while, we...
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Manager
I use ClinicalKey for Nursing on a daily basis. I am very satisfied with it because it makes my work...
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Director
I get emails from Elsevier about sessions that they have for ClinicalKey, but they are not reaching...
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Director
ClinicalKey is pretty easy, except when we want to get into the PDF version of a book.
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Director
We like Clinical Pharmacology. We used to use another product as well, but we got rid of it.
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Analyst/Coordinator
The first person I spoke with about Clinical Pharmacology was helpful. I reached out to Elsevier...
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Analyst/Coordinator
We use the system all the time, especially the drug interaction reports and IV compatibility...
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Analyst/Coordinator
We added another system because Elsevier’s system didn’t have toxicology information, and another...
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Manager
Users believe that they have to have ClinicalKey for Nursing. Our user expectations are influenced...
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Manager
ClinicalKey for Nursing is much more expensive than other products, and I don't feel that the vendor...
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Manager
We sometimes randomly lose access to the system. There have been issues with access failures, and...
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Manager
Upgrades are a challenge with ClinicalKey. We do get new additions of titles in ClinicalKey, but a...
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Manager
It can be challenging to communicate with Elsevier for training. If we reach out and say we want...
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Manager
With Elsevier, it feels like we only have contact with them when they are trying to make a sale, and...
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Manager
ClinicalKey is fairly easy to use, but there is a challenge with its naming conventions. Sometimes,...
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Manager
Elsevier attempted to remove some features from the system that were very important to us, even...
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Director
I haven’t heard back from my Elsevier representatives about my questions. I have really good...
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Manager
We had a person who was having trouble accessing the system remotely, but we were able to work out...
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Manager
The product is great. I always highlight a few of our resources that are primarily geared for...
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Manager
One of the things that I appreciate about Elsevier in light of the pandemic was their willingness to...
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Manager
We don’t really notice when we have upgrades to the system other than when there is an alert from...
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Manager
We rarely use the system because while we want to stay evidence based, we aren't doing any sort of...
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Manager
When we do use the system, it does seem to work, except that every now and again, I struggle to find...
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CNIO
Elsevier doesn't nickel-and-dime. We have a lot of things that are rolled into our cost, and...
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CNIO
Elsevier is still working on some development. The system works as designed, but it causes some...
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CNIO
We are very satisfied with Elsevier's product. It is used every day by many of our staff members.
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CNIO
Most of the time, ClinicalKey for Nursing is perfect and easy to use, but sometimes it can be a...
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CNIO
We have been Elsevier customers for a long time. We have regular meetings where we get together with...
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CNIO
Elsevier doesn't overpromise; they give us what we need. Elsevier is in a constant state of...
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CNIO
Elsevier's product is very well integrated into the other products we have.
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CNIO
There are a couple of pieces of functionality that are present within Elsevier's system, but they...
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CNIO
The support people from Elsevier are available at any time. We meet with them regularly. They let us...
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Director
I like the system's depth of content. The system doesn't have shifting magazine embargos; it has a...
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Director
The vendor removed some of our favorite content to create a new product call ClinicalKey Student. A...
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Director
We have issues with integrating the system with our study guides, our discovery tool, and our...
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Director
In terms of support, if Elsevier answered us, that would be an improvement. Usually, the first way...
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Director
I like that the vendor sends out regular updates on what is being added and deleted. I wish Elsevier...
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Director
When I presented the problem that I have with ClinicalKey, all the executive involvement disappeared...
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Director
Everything is good with Clinical Pharmacology, and Elsevier has provided what they said they would.
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Director
There is a lot of customization that we have to spend time on. For a lot of it, it doesn’t make...
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Analyst/Coordinator
The main thing that we like about the solution is that it is evidence based, and the evidence is...
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Analyst/Coordinator
A lot of the system's items are web based, so ClinicalKey for Nursing’s content is integrated into...
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Analyst/Coordinator
If an organization has all the licenses for all of the different counterparts, ClinicalKey for...
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Director
I would like Elsevier to give me more timely updates about the content that is being added or...
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Director
Elsevier is a stable system that mostly works. I don’t have a lot of stress from the system. Our...
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Director
We struggle to optimize ClinicalKey for Nursing. The vendor needs to simplify it to drive better outcomes....
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Director
With Elsevier, there is a disconnect between how effective they say the product is and what the...
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Director
ClinicalKey for Nursing is a basic evidence-based reference, but it is not something that the...
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Director
Elsevier doesn't charge us for every little thing, but the contract bill is just so big. That is not...
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Director
Elsevier’s approach to training is to come in and tell us how the system should work. Getting...
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Director
We have only upgraded Elsevier's system a few times over the years. It has been a stable product in...
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Director
We use ClinicalKey for Nursing when we are looking for evidence-based practices, when we are...
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Director
We have had some connectivity problems with the solution. We used to be able to access it from our...
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Director
I have always wanted to have all of our skills electronically stored in ClinicalKey for Nursing....
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Director
I have had people who have delved into trying to solve issues from Elsevier, but they haven't come...
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Director
I would recommend ClinicalKey for Nursing to others, but I would advise others to ask certain...
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Director
ClinicalKey for Nursing could be more user friendly for clinical staff members when they are at...
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Director
I met with someone from Elsevier who was going to help us set up some things online. We sat down and...
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Manager
Previously, our organization leaders didn't want us to have long contracts, even though I have...
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Manager
Training has to do more with my time frame than it does with Elsevier's time frame. We are training...
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Manager
We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...
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Manager
ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...
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Manager
I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...
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Manager
I would tell a prospective customer of ClinicalKey that they need to clearly know who their...
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Manager
The upgrades are seamless to us, so I don’t necessarily know when there is one because this is a...
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Manager
I am not thrilled with the way the search works. It gets a little too much, and it is not quite...
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Manager
I like how readable the system's drug information is. That is good for our patrons who are at...
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Manager
The solution isn't very modern or exciting. It gets the job done, but that is about it. Sometimes I...
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Analyst/Coordinator
If I searched ClinicalKey for a specific article on the effects of liver disease, the system would...
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Analyst/Coordinator
The contact information is fairly good, but we do have to email Elsevier. I don't think we can call...
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Manager
The vendor has reached out to me a lot of times for ongoing training, but there is nothing I can do...
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Manager
Every time I turn around, it seems like something is being upgraded. The vendor chooses a time to do...
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Manager
The vendor's support is great. I just call my representative, and they take care of everything for...
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Manager
The vendor has informative books that come out, and when I look into those and need an article or...
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Director
Elsevier has been responsive. They check in with us. We have regularly scheduled meetings and...
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Director
I like the format of Elsevier for nursing. It is definitely a good resource. It has broken out into...
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Manager
We have very few issues. The solution works very well. The Elsevier representatives that we work...
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Manager
Our challenge is getting our users to use ClinicalKey more often. It is pretty expensive, and we are...
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Director
When I get questions from staff members, whether they be procedure questions or competency...
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Director
Elsevier adds journals and textbooks every month. They have a pre-COVID-19 toolkit that we used to...
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Director
There have been a few times when a staff member cannot find something on Elsevier. There have been...
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Director
Elsevier didn't nickel-and-dime us for anything that was within our initial contract. But once we...
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Director
I like that Elsevier does manual reference updates. They review their content and add it on a...
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Director
When we reach out to Elsevier's support people, they are pretty quick to respond. They are really...
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Director
ClinicalKey for Nursing is pretty intuitive. I can run my own report and see how my staff members...
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Manager
ClinicalKey for Nursing works sometimes but not always. There are always backup articles to support...
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Manager
If a physician wants backup material, I can generally get that material out of ClinicalKey for...
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Manager
ClinicalKey for Nursing has a backup for everything. The system just has a terrible search engine....
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Manager
ClinicalKey for Nursing lacks exposure. I have spent a very long time in the legal library field. I...
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Manager
Elsevier has virtually no customer service. That is horrible. I haven't had a vendor representative...
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Manager
Elsevier keeps us up to date on everything they have to offer, and a lot of their technology is...
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Manager
In terms of proactivity, Elsevier is excellent. They know that I am the one who purchases databases,...
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Manager
I am interested in ClinicalKey because Elsevier is a huge publisher. The system has hundreds of...
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Manager
When I came to this organization, the collection wasn't current, and the books were outdated. There...
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Manager
Elsevier is a big technical publisher. They have a lot of books and journals, and they also have...
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Manager
When there is a topic that is really important to us, we like to see an evidence-based monograph on...
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Manager
ClinicalKey is a big product. The vendor has only their own content, and that isn't very clear to...
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Manager
I would not renew ClinicalKey and have it as a part of my database if it weren't an excellent...
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Manager
I have every plan to renew the solution. Unless something catastrophic happens to my budget,...
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Manager
There aren’t a whole lot of issues with ClinicalKey. It pretty much always works, but it does...
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Nurse
Elsevier is fabulous. They do a great job with support. I have had some issues, and I know who to go...
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Nurse
Clinical Pharmacology has interoperability with our learning management system. With our previous...
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Nurse
I don’t know that there are tangible outcomes with Elsevier as much as there are for other systems.
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Nurse
ClinicalKey for Nursing is pretty user friendly. It makes sense to use. If we didn’t know anything...
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Nurse
Elsevier might deliver new technology; I just may not be aware of it. They do have some. It may not...
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Nurse
We have people within Elsevier that we can reach out to. I usually know who those people are or...
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Nurse
I don’t really hear from Elsevier. Our communication from Elsevier is usually more than just saying...
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Director
Elsevier's executives have actively reached out. For example, when things were ramping up early on...
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Director
We have regular business reviews with Elsevier, and one of the things we are asking for help with is...
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Director
ClinicalKey for Nursing is a good product. It is very up to date. Elsevier has been very good at...
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Director
Elsevier pushes updates to the platform, but with the integrated pieces, updates have to be uploaded...
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Director
Elsevier definitely delivers information. ClinicalKey is a very thorough product. Elsevier has...
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Manager
Elsevier had some issues with meeting their contractual obligations. The contract states that all of...
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Manager
Elsevier has a couple of trainers, and they do provide a little bit of training. Most of their...
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Manager
The system has some glitches. Our contracts require Elsevier to work with us on all of our existing...
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Manager
Elsevier has made some changes to the product, but they always want to sell me a new product to make...
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VP/Other Executive
The vendor provides good customer support when we call them. Anytime we have issues, Elsevier...
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Manager
We haven't really figured out how our products are going to work together. There are a lot of issues...
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Manager
The back end is problematic. ClinicalKey for Nursing and the learning management system look exactly...
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Manager
The customer service piece is really hard. There has been a lot of turnover. Whether we get a good...
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Manager
The vendor executives are responsive to engaging in conversation. But we are working with them on...
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Manager
The vendor does not deliver new technology. The product hasn't evolved. It is hard to navigate or do...
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Manager
I haven't had any issues with accessing the library. I think the product is great, especially...
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Manager
Elsevier spoke with us about what we want for the future and what our current concerns were. We...
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Manager
Some people in our organization feel like they have gotten all sorts of work out of Elsevier without...
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Manager
We aren't involved in creating the road map. That is a drawback. Elsevier supports the product. But...
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Manager
There are many things we would like to improve about the product. I would rate the learning...
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Director
Elsevier was especially good to work with during the pandemic. They answered when we needed...
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Director
ClinicalKey can be glitchy with off-campus access. We have had issues getting it to work with the...
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Director
The menus in ClinicalKey are sometimes confusing. Elsevier hasn’t changed anything in a long time....
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Director
Once people implement ClinicalKey for Nursing, additional training isn't needed in order to use the...
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Nurse
Trying to get something in a hurry is very difficult in ClinicalKey for Nursing. If I go to the main...
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Nurse
The integration with our EMR is crucial with ClinicalKey for Nursing because we are tying them...
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Manager
I have personally spoken with one of the higher-ups at Elsevier multiple times. I have always been a...
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Manager
The hardest thing about doing upgrades is the EMR integration, but that isn't on Elsevier. However,...
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Manager
Our users have a hard time understanding ClinicalKey. The system requires a lot of education, and...
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Director
I like that the system has a built-in presentation maker that automatically starts creating a...
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Director
The filtering tools are usually pretty good. They allow us to dig down and get information that we...
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Director
ClinicalKey for Nursing is intuitive. It doesn't require any training, and we didn't get it. We...
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Director
ClinicalKey for Nursing is a nice resource. People on the front line don't really use the system to...
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Analyst/Coordinator
The vendor has kept their promises, but I would like a little bit more one-on-one instructions on...
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Analyst/Coordinator
We use the system for drug information, drug interactions, and IV compatibility. Our medical history...
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VP/Other Executive
Elsevier has been very good in our dealings with them. I have not run into any issues with them...
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VP/Other Executive
We are about to introduce Elsevier’s product to the parent company we merged with, and since...
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VP/Other Executive
We did a lot of comparative shopping before we chose Elsevier. I am constantly getting calls from...
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VP/Other Executive
My medical oncologists use Elsevier's solution routinely. Talking about the medical oncology...
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VP/Other Executive
We have been dealing with Elsevier for a long time and through our internal transition to a new...
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Manager
This product is good. Nurses need more help when they ask questions. I really like the product. The...
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Manager
The product is expensive. I really wish there was more content. I wish Elsevier would add more...
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Manager
I really like the system. I think the vendor tries hard. I don't think my satisfaction with the...
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Manager
ClinicalKey has only what Elsevier publishes. Not everything is in there. A positive thing is that...
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Manager
I have a dedicated representative from the vendor who is responsive. When I email the person, the...
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Manager
I don’t have many complaints in terms of the way the website works. The website pretty much works...
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Manager
Elsevier nickel-and-dimes with their add-ons, and they want to charge extra for things. With...
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Manager
Elsevier offers training all the time. They used to do a lot of training, and it wasn’t bad. They...
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Manager
Elsevier never keeps all of their promises. The executive involvement is pretty good, though....
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Director
We have tried to implement the product content into our EHR, but that has not worked.
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Manager
There are things I want in the product that I mention every so often to my representative. The...
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Manager
Elsevier has one major journal with an embargo on it. I am really mad about that. I don’t see any...
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Director
The vendor has done a lot to give us resources and things during the COVID-19 crisis. They sent me a...
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Director
The vendor has been willing to work with us on pricing, and they are willing to negotiate. We pay...
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