ClinicalKey Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
We will be leaving the solution for the pharmacological side of our favorite reference database....
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The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...
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There isn't much information in the solution about alternative and complementary drugs that people...
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ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...
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The major issue in the last year is that we haven't been able to do as much on-site training with...
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Elsevier is not very up front about how to use the ClinicalKey mobile app. It takes a bit of...
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I would recommend ClinicalKey because of its vast content. It has an excellent set of resources,...
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We weren't notified that specific books have limitations on printing chapters in ClinicalKey. In the...
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We went to a new operating system and had numerous problems with ClinicalKey. The situation was a...
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We pay a flat fee for ClinicalKey. We signed a multiyear agreement with Elsevier to decrease the...
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The implementation of ClinicalKey was a little less efficient than the clinical pharmacology...
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I couldn't piecemeal things together in terms of the numbers of books and journals we had if we...
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ClinicalKey is easy to use. We can put in a term and narrow it down to whether we want a book,...
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I absolutely love my representative from Elsevier. Elsevier's representatives have significant...
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Elsevier's people will give me a heads up about new things. They want to see how I feel about those...
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Our implementations with Elsevier have been very easy, and they give us training. I know where the...
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The vendor used to come and do training for our nurses in person before the COVID-19 pandemic. That...
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The vendor has a vision. I don't know where they are going to go from here, but they obviously have...
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I can't remember the vendor ever alerting us that something big was going to happen. The vendor will...
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Elsevier just did a major upgrade to ClinicalKey, and I know the staff really likes it. I really...
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There are some little ins and outs that are nice to know, but people don't need to be trained to use...
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We call Elsevier the evil empire, but they have been losing their crown lately. They are not an evil...
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The integration is not great. Elsevier needs to work on that. Our nurses often talk about several...
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My number one wish is a direct route to talk to a clinician on the development team. The direct...
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I like the videos. ClinicalKey for Nursing has a lot to offer. There is always added content. I...
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The vendor's support people are quick to respond if I need them to resolve anything. They are very...
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If I request something, the vendor will give me training. I would prefer it if the vendor offered up...
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I wish ClinicalKey for Nursing had a better search engine. I want full tips and general items. We...
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We like ClinicalKey for Nursing and want to stay with it, but we may be getting something different....
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Elsevier is a good company, and ClinicalKey is a good product. It has one of the most amazing...
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There is no training for ClinicalKey. Elsevier claims that they want to do training, but none of...
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The vendor is there when I need support, but I rarely need support. Part of the problem is that the...
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I like the ease of use of the pharmaceutical medication information and that the system is always...
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I think Elsevier could have done better with the system during COVID-19. I noticed that I was not...
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We have been using the system for a long time. The system is accessible across the whole facility,...
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I rarely trust the system's algorithm. The system's search engine is terrible, but it has gotten...
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Elsevier is pretty good and is willing to listen. I don’t think they are always willing to respond...
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I haven’t had a representative in my office for years, and I only talk on the phone once or twice a...
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I don’t think the system is used much. The value is wasted. The system has a good repository of...
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Several years ago, Elsevier had quite a shake-up in their upper management. At the time, we were...
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Basically my whole collection comes from ClinicalKey sources, and then I supplement with...
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Elsevier charges extra to add certain subject packages to the solution. That wasn't unexpected...
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Elsevier focuses more on sales than on training once customers have purchased their product. That...
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Elsevier recently did an update, and they changed the format a bit so that it would be a little more...
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In the past, Elsevier's support wasn't that great because they had quite a bit of turnover. We had a...
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We used to have a personal Elsevier representative who we could call if we had any issues. That...
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I don't have a whole lot of interaction with the vendor unless I am negotiating on the price or...
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ClinicalKey is basically my whole eBook and eJournal collection. I use it on a daily basis. Since I...
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I would buy ClinicalKey again. There is not a whole lot to choose from. That is the biggest...
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The vendor's support seems to be good. Right now, they do everything by email. For a while, we...
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I use ClinicalKey for Nursing on a daily basis. I am very satisfied with it because it makes my work...
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I get emails from Elsevier about sessions that they have for ClinicalKey, but they are not reaching...
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ClinicalKey is pretty easy, except when we want to get into the PDF version of a book.
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We like Clinical Pharmacology. We used to use another product as well, but we got rid of it.
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The first person I spoke with about Clinical Pharmacology was helpful. I reached out to Elsevier...
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We use the system all the time, especially the drug interaction reports and IV compatibility...
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We added another system because Elsevier’s system didn’t have toxicology information, and another...
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Users believe that they have to have ClinicalKey for Nursing. Our user expectations are influenced...
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ClinicalKey for Nursing is much more expensive than other products, and I don't feel that the vendor...
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We sometimes randomly lose access to the system. There have been issues with access failures, and...
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Upgrades are a challenge with ClinicalKey. We do get new additions of titles in ClinicalKey, but a...
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It can be challenging to communicate with Elsevier for training. If we reach out and say we want...
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With Elsevier, it feels like we only have contact with them when they are trying to make a sale, and...
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ClinicalKey is fairly easy to use, but there is a challenge with its naming conventions. Sometimes,...
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Elsevier attempted to remove some features from the system that were very important to us, even...
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I haven’t heard back from my Elsevier representatives about my questions. I have really good...
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We had a person who was having trouble accessing the system remotely, but we were able to work out...
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The product is great. I always highlight a few of our resources that are primarily geared for...
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One of the things that I appreciate about Elsevier in light of the pandemic was their willingness to...
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We don’t really notice when we have upgrades to the system other than when there is an alert from...
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We rarely use the system because while we want to stay evidence based, we aren't doing any sort of...
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When we do use the system, it does seem to work, except that every now and again, I struggle to find...
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Elsevier doesn't nickel-and-dime. We have a lot of things that are rolled into our cost, and...
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Elsevier is still working on some development. The system works as designed, but it causes some...
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We are very satisfied with Elsevier's product. It is used every day by many of our staff members.
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Most of the time, ClinicalKey for Nursing is perfect and easy to use, but sometimes it can be a...
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We have been Elsevier customers for a long time. We have regular meetings where we get together with...
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Elsevier doesn't overpromise; they give us what we need. Elsevier is in a constant state of...
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Elsevier's product is very well integrated into the other products we have.
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There are a couple of pieces of functionality that are present within Elsevier's system, but they...
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The support people from Elsevier are available at any time. We meet with them regularly. They let us...
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I like the system's depth of content. The system doesn't have shifting magazine embargos; it has a...
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The vendor removed some of our favorite content to create a new product call ClinicalKey Student. A...
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We have issues with integrating the system with our study guides, our discovery tool, and our...
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In terms of support, if Elsevier answered us, that would be an improvement. Usually, the first way...
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I like that the vendor sends out regular updates on what is being added and deleted. I wish Elsevier...
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When I presented the problem that I have with ClinicalKey, all the executive involvement disappeared...
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Everything is good with Clinical Pharmacology, and Elsevier has provided what they said they would.
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There is a lot of customization that we have to spend time on. For a lot of it, it doesn’t make...
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The main thing that we like about the solution is that it is evidence based, and the evidence is...
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A lot of the system's items are web based, so ClinicalKey for Nursing’s content is integrated into...
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If an organization has all the licenses for all of the different counterparts, ClinicalKey for...
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I would like Elsevier to give me more timely updates about the content that is being added or...
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Elsevier is a stable system that mostly works. I don’t have a lot of stress from the system. Our...
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We struggle to optimize ClinicalKey for Nursing. The vendor needs to simplify it to drive better outcomes....
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With Elsevier, there is a disconnect between how effective they say the product is and what the...
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ClinicalKey for Nursing is a basic evidence-based reference, but it is not something that the...
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Elsevier doesn't charge us for every little thing, but the contract bill is just so big. That is not...
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Elsevier’s approach to training is to come in and tell us how the system should work. Getting...
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We have only upgraded Elsevier's system a few times over the years. It has been a stable product in...
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We use ClinicalKey for Nursing when we are looking for evidence-based practices, when we are...
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We have had some connectivity problems with the solution. We used to be able to access it from our...
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I have always wanted to have all of our skills electronically stored in ClinicalKey for Nursing....
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I have had people who have delved into trying to solve issues from Elsevier, but they haven't come...
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I would recommend ClinicalKey for Nursing to others, but I would advise others to ask certain...
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ClinicalKey for Nursing could be more user friendly for clinical staff members when they are at...
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I met with someone from Elsevier who was going to help us set up some things online. We sat down and...
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Previously, our organization leaders didn't want us to have long contracts, even though I have...
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Training has to do more with my time frame than it does with Elsevier's time frame. We are training...
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We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...
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ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...
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I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...
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I would tell a prospective customer of ClinicalKey that they need to clearly know who their...
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The upgrades are seamless to us, so I don’t necessarily know when there is one because this is a...
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I am not thrilled with the way the search works. It gets a little too much, and it is not quite...
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I like how readable the system's drug information is. That is good for our patrons who are at...
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The solution isn't very modern or exciting. It gets the job done, but that is about it. Sometimes I...
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If I searched ClinicalKey for a specific article on the effects of liver disease, the system would...
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The contact information is fairly good, but we do have to email Elsevier. I don't think we can call...
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The vendor has reached out to me a lot of times for ongoing training, but there is nothing I can do...
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Every time I turn around, it seems like something is being upgraded. The vendor chooses a time to do...
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The vendor's support is great. I just call my representative, and they take care of everything for...
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The vendor has informative books that come out, and when I look into those and need an article or...
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Elsevier has been responsive. They check in with us. We have regularly scheduled meetings and...
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I like the format of Elsevier for nursing. It is definitely a good resource. It has broken out into...
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We have very few issues. The solution works very well. The Elsevier representatives that we work...
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Our challenge is getting our users to use ClinicalKey more often. It is pretty expensive, and we are...
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When I get questions from staff members, whether they be procedure questions or competency...
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Elsevier adds journals and textbooks every month. They have a pre-COVID-19 toolkit that we used to...
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There have been a few times when a staff member cannot find something on Elsevier. There have been...
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Elsevier didn't nickel-and-dime us for anything that was within our initial contract. But once we...
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I like that Elsevier does manual reference updates. They review their content and add it on a...
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When we reach out to Elsevier's support people, they are pretty quick to respond. They are really...
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ClinicalKey for Nursing is pretty intuitive. I can run my own report and see how my staff members...
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ClinicalKey for Nursing works sometimes but not always. There are always backup articles to support...
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If a physician wants backup material, I can generally get that material out of ClinicalKey for...
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ClinicalKey for Nursing has a backup for everything. The system just has a terrible search engine....
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ClinicalKey for Nursing lacks exposure. I have spent a very long time in the legal library field. I...
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Elsevier has virtually no customer service. That is horrible. I haven't had a vendor representative...
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Elsevier keeps us up to date on everything they have to offer, and a lot of their technology is...
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In terms of proactivity, Elsevier is excellent. They know that I am the one who purchases databases,...
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I am interested in ClinicalKey because Elsevier is a huge publisher. The system has hundreds of...
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When I came to this organization, the collection wasn't current, and the books were outdated. There...
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Elsevier is a big technical publisher. They have a lot of books and journals, and they also have...
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When there is a topic that is really important to us, we like to see an evidence-based monograph on...
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ClinicalKey is a big product. The vendor has only their own content, and that isn't very clear to...
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I would not renew ClinicalKey and have it as a part of my database if it weren't an excellent...
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I have every plan to renew the solution. Unless something catastrophic happens to my budget,...
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There aren’t a whole lot of issues with ClinicalKey. It pretty much always works, but it does...
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Elsevier is fabulous. They do a great job with support. I have had some issues, and I know who to go...
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Clinical Pharmacology has interoperability with our learning management system. With our previous...
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I don’t know that there are tangible outcomes with Elsevier as much as there are for other systems.
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ClinicalKey for Nursing is pretty user friendly. It makes sense to use. If we didn’t know anything...
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Elsevier might deliver new technology; I just may not be aware of it. They do have some. It may not...
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We have people within Elsevier that we can reach out to. I usually know who those people are or...
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I don’t really hear from Elsevier. Our communication from Elsevier is usually more than just saying...
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Elsevier's executives have actively reached out. For example, when things were ramping up early on...
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We have regular business reviews with Elsevier, and one of the things we are asking for help with is...
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ClinicalKey for Nursing is a good product. It is very up to date. Elsevier has been very good at...
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Elsevier pushes updates to the platform, but with the integrated pieces, updates have to be uploaded...
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Elsevier definitely delivers information. ClinicalKey is a very thorough product. Elsevier has...
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Elsevier had some issues with meeting their contractual obligations. The contract states that all of...
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Elsevier has a couple of trainers, and they do provide a little bit of training. Most of their...
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The system has some glitches. Our contracts require Elsevier to work with us on all of our existing...
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Elsevier has made some changes to the product, but they always want to sell me a new product to make...
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The vendor provides good customer support when we call them. Anytime we have issues, Elsevier...
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