Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Clinical Decision Support - Point-of-Care Clinical Reference on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ClinicalKey Solutions Comments
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Clinical Decision Support - Point-of-Care Clinical Reference on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Previously, our organization leaders didn't want us to have long contracts, even though I have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training has to do more with my time frame than it does with Elsevier's time frame. We are training...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell a prospective customer of ClinicalKey that they need to clearly know who their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades are seamless to us, so I don’t necessarily know when there is one because this is a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not thrilled with the way the search works. It gets a little too much, and it is not quite...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like how readable the system's drug information is. That is good for our patrons who are at...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution isn't very modern or exciting. It gets the job done, but that is about it. Sometimes I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I searched ClinicalKey for a specific article on the effects of liver disease, the system would...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The contact information is fairly good, but we do have to email Elsevier. I don't think we can call...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has reached out to me a lot of times for ongoing training, but there is nothing I can do...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time I turn around, it seems like something is being upgraded. The vendor chooses a time to do...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is great. I just call my representative, and they take care of everything for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has informative books that come out, and when I look into those and need an article or...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has been responsive. They check in with us. We have regularly scheduled meetings and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the format of Elsevier for nursing. It is definitely a good resource. It has broken out into...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have very few issues. The solution works very well. The Elsevier representatives that we work...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our challenge is getting our users to use ClinicalKey more often. It is pretty expensive, and we are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I get questions from staff members, whether they be procedure questions or competency...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier adds journals and textbooks every month. They have a pre-COVID-19 toolkit that we used to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been a few times when a staff member cannot find something on Elsevier. There have been...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier didn't nickel-and-dime us for anything that was within our initial contract. But once we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that Elsevier does manual reference updates. They review their content and add it on a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we reach out to Elsevier's support people, they are pretty quick to respond. They are really...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing is pretty intuitive. I can run my own report and see how my staff members...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey for Nursing works sometimes but not always. There are always backup articles to support...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a physician wants backup material, I can generally get that material out of ClinicalKey for...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey for Nursing has a backup for everything. The system just has a terrible search engine....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey for Nursing lacks exposure. I have spent a very long time in the legal library field. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier has virtually no customer service. That is horrible. I haven't had a vendor representative...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier keeps us up to date on everything they have to offer, and a lot of their technology is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of proactivity, Elsevier is excellent. They know that I am the one who purchases databases,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am interested in ClinicalKey because Elsevier is a huge publisher. The system has hundreds of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I came to this organization, the collection wasn't current, and the books were outdated. There...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is a big technical publisher. They have a lot of books and journals, and they also have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When there is a topic that is really important to us, we like to see an evidence-based monograph on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey is a big product. The vendor has only their own content, and that isn't very clear to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not renew ClinicalKey and have it as a part of my database if it weren't an excellent...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have every plan to renew the solution. Unless something catastrophic happens to my budget,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There aren’t a whole lot of issues with ClinicalKey. It pretty much always works, but it does...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier is fabulous. They do a great job with support. I have had some issues, and I know who to go...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Clinical Pharmacology has interoperability with our learning management system. With our previous...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don’t know that there are tangible outcomes with Elsevier as much as there are for other systems.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ClinicalKey for Nursing is pretty user friendly. It makes sense to use. If we didn’t know anything...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Elsevier might deliver new technology; I just may not be aware of it. They do have some. It may not...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have people within Elsevier that we can reach out to. I usually know who those people are or...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don’t really hear from Elsevier. Our communication from Elsevier is usually more than just saying...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier's executives have actively reached out. For example, when things were ramping up early on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular business reviews with Elsevier, and one of the things we are asking for help with is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing is a good product. It is very up to date. Elsevier has been very good at...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier pushes updates to the platform, but with the integrated pieces, updates have to be uploaded...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier definitely delivers information. ClinicalKey is a very thorough product. Elsevier has...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier had some issues with meeting their contractual obligations. The contract states that all of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier has a couple of trainers, and they do provide a little bit of training. Most of their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has some glitches. Our contracts require Elsevier to work with us on all of our existing...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier has made some changes to the product, but they always want to sell me a new product to make...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor provides good customer support when we call them. Anytime we have issues, Elsevier...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't really figured out how our products are going to work together. There are a lot of issues...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The back end is problematic. ClinicalKey for Nursing and the learning management system look exactly...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The customer service piece is really hard. There has been a lot of turnover. Whether we get a good...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor executives are responsive to engaging in conversation. But we are working with them on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not deliver new technology. The product hasn't evolved. It is hard to navigate or do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't had any issues with accessing the library. I think the product is great, especially...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier spoke with us about what we want for the future and what our current concerns were. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some people in our organization feel like they have gotten all sorts of work out of Elsevier without...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We aren't involved in creating the road map. That is a drawback. Elsevier supports the product. But...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are many things we would like to improve about the product. I would rate the learning...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier was especially good to work with during the pandemic. They answered when we needed...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey can be glitchy with off-campus access. We have had issues getting it to work with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The menus in ClinicalKey are sometimes confusing. Elsevier hasn’t changed anything in a long time....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once people implement ClinicalKey for Nursing, additional training isn't needed in order to use the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Trying to get something in a hurry is very difficult in ClinicalKey for Nursing. If I go to the main...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The integration with our EMR is crucial with ClinicalKey for Nursing because we are tying them...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have personally spoken with one of the higher-ups at Elsevier multiple times. I have always been a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The hardest thing about doing upgrades is the EMR integration, but that isn't on Elsevier. However,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our users have a hard time understanding ClinicalKey. The system requires a lot of education, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that the system has a built-in presentation maker that automatically starts creating a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The filtering tools are usually pretty good. They allow us to dig down and get information that we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing is intuitive. It doesn't require any training, and we didn't get it. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing is a nice resource. People on the front line don't really use the system to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has kept their promises, but I would like a little bit more one-on-one instructions on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the system for drug information, drug interactions, and IV compatibility. Our medical history...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Elsevier has been very good in our dealings with them. I have not run into any issues with them...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are about to introduce Elsevier’s product to the parent company we merged with, and since...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We did a lot of comparative shopping before we chose Elsevier. I am constantly getting calls from...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My medical oncologists use Elsevier's solution routinely. Talking about the medical oncology...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been dealing with Elsevier for a long time and through our internal transition to a new...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product is good. Nurses need more help when they ask questions. I really like the product. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is expensive. I really wish there was more content. I wish Elsevier would add more...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the system. I think the vendor tries hard. I don't think my satisfaction with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey has only what Elsevier publishes. Not everything is in there. A positive thing is that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a dedicated representative from the vendor who is responsive. When I email the person, the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t have many complaints in terms of the way the website works. The website pretty much works...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier nickel-and-dimes with their add-ons, and they want to charge extra for things. With...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier offers training all the time. They used to do a lot of training, and it wasn’t bad. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier never keeps all of their promises. The executive involvement is pretty good, though....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have tried to implement the product content into our EHR, but that has not worked.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things I want in the product that I mention every so often to my representative. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier has one major journal with an embargo on it. I am really mad about that. I don’t see any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has done a lot to give us resources and things during the COVID-19 crisis. They sent me a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been willing to work with us on pricing, and they are willing to negotiate. We pay...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier promoted the system as a clinical tool, but if it were to be more of a clinical tool, they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have ongoing problems with the authentication processes. Linking into the system is hard when...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier’s support is good overall, and so is their responsiveness, which comes and goes. But...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier has attempted to have executive involvement at our professional conferences, but none of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey is part of our long-term plans because it supports the curriculum of our osteopathic...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I know how much other people are paying for the system. Our price per use and ROI are higher with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy the system again if the price were lowered. When we were told about ClinicalKey, we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The quality when we first implemented was low, and we have never had training. The system was...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We wish the system integrated better with our discovery systems because it is its own miniature...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation and upgrades for ClinicalKey are very good, and the information is utilized by...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey is very expensive, but we absolutely get our money’s worth out of it. We wouldn't keep...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClinicalKey is one of the best databases ever, but I use databases differently from everybody else....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Elsevier is very good. Their customer service is good, and they keep their promises. We negotiate...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we renew with Elsevier, I ask them to give me information about what the prices will be in the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We appreciate the integration between the vendors' different products. The training rate for the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the primary reasons we got the solution was for the journal coverage, and that is one thing I...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The updates need improvement. The vendor is updating the editions on their books. The old edition...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is very easy for the end users to use. I really don’t have anything negative to say about...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF