Commentary Summary
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User Commentary
Operations
The system is simple and intuitive when it comes to navigation, training new users, and completing...
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Relationship
The support that we get from our host site can be very frustrating at times, but that is because of...
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Operations, Product
I don't know how contained other organizations that have Community Connect are in terms of...
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Value
Some of the costs from our host site seem inflated. We have internal people who could do something...
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Product
Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...
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Operations
Our recent upgrades for the system have gone quite well, but we have had major issues with training...
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Product
We know that there are things in the system that could be more integrated. We are dependent on our...
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Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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