Resolute/Prelude/Cadence Ambulatory Comments
Filtered view: (11-75 Physicians)

 

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Current Time Inside Cache Tag Helper: 12/2/2020 11:59:02 AM and Model.EvProductId = 59776

Commentary Summary

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Neither
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User Commentary

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Manager

Other Observations & Comments

Something I would like to see in Resolute Professional Billing is quicker eligibility checking.

Oct 2020
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Manager

Functionality and Upgrades

The billing solution is very complex. It is taking our team a lot of time to become efficient with...

Jun 2020
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Manager

Service and Support

The support for Resolute Professional Billing isn't as good as the support for the clinical side....

Jun 2020
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Director

Functionality and Upgrades

Resolute Professional Billing has a completely different look and feel than the hospital billing...

Apr 2020
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Director

Functionality and Upgrades

Our internal Epic team is part of our problem. Epic is not proactive in looking for optimizations...

Apr 2020
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Director

Functionality and Upgrades

It seems like our clinical billing office is fine with Resolute Professional Billing. Epic has...

Apr 2020
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Director

Functionality and Upgrades

We are crushing our A/R days on the professional billing side. We report each month the standard for...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Epic says that Resolute Professional Billing is an integrated product, but it really isn’t. Single...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

When Epic moved to a quarterly update cycle, our operations were disrupted because we now have...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Knowing what is in the market right now, I would say that I would pick Epic’s product again even...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Epic doesn’t really make promises. They just tell us things. Because of that, I would say that they...

Apr 2020
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VP/Other Executive

Implementation and Training

Epic does a pretty good job of providing trainings that we can send people to.

Apr 2020
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VP/Other Executive

Service and Support

The ease of use depends on who we get as a support person. The ease of use is high, and the system...

Apr 2020
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VP/Other Executive

Relationship

The executive involvement from Epic is really bad. The vendor has actually come into my organization...

Apr 2020
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