EPSi Decision Support
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Service and Support

Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that Strata Decision Technology added a feature to automatically email reports out. The...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...

Nov 2022
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Analyst/Coordinator

Service and Support

With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...

Nov 2022
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Analyst/Coordinator

Implementation and Training

EPSi has online training modules and groups. They have a nice group for people that are new to the...

Nov 2022
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CFO

Functionality and Upgrades

The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...

Nov 2022
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CFO

Lessons Learned

EPSi Decision Support is being sunset, so even though I think the product is good, I would never...

Nov 2022
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CFO

Service and Support

The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...

Nov 2022
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VP/Other Executive

Implementation and Training

Back at the time when we bought the product, it was the leading product. So I think we made the...

Nov 2022
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VP/Other Executive

Relationship

EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...

Nov 2022
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VP/Other Executive

Relationship

To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...

Nov 2022
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Director

Interfacing and Integration

We were really happy with EPSi Decision Support until our facility acquired a new product that does...

Oct 2022
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Director

Functionality and Upgrades

We need a tool that was designed to be a little more flexible than EPSi Decision Support.

Oct 2022
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Director

Sales and Contracting

The vendor’s support has improved a lot. We don't have any arguments with their support people.

Oct 2022
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Director

ROI / Cost (care and feeding)

EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...

Oct 2022
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Director

Functionality and Upgrades

We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...

Oct 2022
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Director

Relationship

EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...

Oct 2022
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Director

Service and Support

EPSi has always done a good job with their support. We have gotten to know the people there that...

Oct 2022
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Analyst/Coordinator

Lessons Learned

The product is not as intuitive as an off-the-shelf commercial product, but I don't think it is...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has been very stable, and there are not many issues at this stage of the game....

Aug 2022
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Director

Relationship

We want to go into the cloud with EPSi, and they keep telling me that they want to be ready for us...

Jun 2022
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Director

Service and Support

Whenever we have needed something from EPSi for support, they have been pretty quick to help us.

Jun 2022
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Relationship

After the Strata acquisition, we saw an instant improvement in functionality. Prior to the move to...

Apr 2022
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Functionality and Upgrades

Strata has been amazing. The vendor looked at our process and gave us best practices on how to...

Apr 2022
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Functionality and Upgrades

EPSi's system is awesome. We have had it for a long time, and it has been a solid tool. EPSi's...

Apr 2022
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Functionality and Upgrades

The vendor could improve the reporting on the front end. Some of the reports and budget things in...

Apr 2022
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Relationship

When EPSi was purchased by Strata, we saw an immediate increase in customer support. At the VP...

Apr 2022
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Manager

Service and Support

EPSi doesn’t keep all their promises, but that doesn't mean that they don't keep any promises, and...

Apr 2022
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Manager

Implementation and Training

EPSi’s training is generic and not necessarily geared toward how to handle certain situations. The...

Apr 2022
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Manager

Functionality and Upgrades

We are still waiting on some things. The functionality that will allow us to use the application...

Apr 2022
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Manager

Relationship

I don't think the vendor actually looks for problems. I find that if we make sure the vendor knows...

Apr 2022
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Director

Functionality and Upgrades

It is sometimes hard for our end users to remember how to do things within the software. But our end...

Apr 2022
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Director

Relationship

EPSi’s support people are very quick to respond. They are very thorough in terms of making sure that...

Apr 2022
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Director

ROI / Cost (care and feeding)

The product is full of a lot of transactions, and it would be nice to have better data mining...

Apr 2022
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Manager

Functionality and Upgrades

EPSi’s budget application probably didn’t work out like we thought it would. To do RVU maintenance,...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The only charges from EPSi are for major add-ons.

Mar 2022
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Manager

Relationship

The vendor seems to be available and wants to help.

Mar 2022
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Manager

Functionality and Upgrades

EPSi gives a lot of good detailed information for our end users. We get a lot of good detailed...

Mar 2022
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Manager

Functionality and Upgrades

EPSi needs a better reporting front end, and they know that. They are teaming up with another vendor...

Mar 2022
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Director

Future Outlook

Assuming the product continues to be a part of the vendor's long-term plans, I would say that the...

Mar 2022
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Director

Technology

The product has stayed the same since last year. The product works, and it gets the data out, but in...

Mar 2022
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Director

Relationship

The vendor's executive involvement has been over the top. The vendor is developing new things that...

Mar 2022
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Director

Lessons Learned

EPSi Decision Support is a very solid, affordable product. If we could afford the next level, I...

Mar 2022
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Director

Functionality and Upgrades

I don’t know whether I would recommend EPSi Decision Support versus the new Strata Decision...

Mar 2022
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Director

Implementation and Training

In terms of training, EPSi could provide more written documentation and more course offerings than...

Mar 2022
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Director

Relationship

I have never had any issues with EPSi in order to need executive involvement, but if I needed...

Mar 2022
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Director

Functionality and Upgrades

There have been upgrades to the system, but the challenge is that with each new release, there are...

Mar 2022
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Director

Service and Support

The vendor's support has been good. There have been very rare times when new tables have had to be...

Mar 2022
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Director

Relationship

The vendor executives have stopped by our organization and visited with other clients. They are involved....

Mar 2022
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Director

Lessons Learned

We got so good at being creative and finding ways to make the system work for us, but we never...

Mar 2022
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Director

ROI / Cost (care and feeding)

We had a very favorable agreement with the vendor over the years. The cost per year was so low. It...

Mar 2022
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Director

Service and Support

The product served us well for a long time, and then it withered away. The vendor says they are...

Mar 2022
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Director

Relationship

The vendor hasn’t kept their promises. They promised we would get a new product and get off of this...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor has been good not to charge for every little thing. We don’t require a lot of support,...

Mar 2022
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Analyst/Coordinator

Relationship

The transition from EPSi to Strata was very seamless. For example, with the help desk, I tried to do...

Jan 2022
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Analyst/Coordinator

Relationship

Our representative is so helpful and gets answers quickly to us and helps us look into issues. I...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We did some training, and the trainer's training was a bit difficult because we work from home now....

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

What the vendor says is going to happen with the product does happen. Normally, everything that the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Our leadership likes the dashboards. Our leaders are very happy that the decision support system is...

Jan 2022
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Analyst/Coordinator

Future Outlook

I know that our leadership does not like to switch products. When our leaders make a decision on who...

Jan 2022
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Analyst/Coordinator

Relationship

When we started working from home during the pandemic, the transition was seamless. Instead of...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

It seems like whenever the vendor is supposed to do a simple upgrade, the upgrade ends up not being...

Dec 2021
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Analyst/Coordinator

Lessons Learned

In terms of training, we have to seek out more information. The vendor doesn't force feed us...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

There are some features in the system that are amazing and that I couldn't imagine improving....

Dec 2021
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Analyst/Coordinator

Relationship

We have a good relationship with the vendor. We have been able to see a lot of the same faces and...

Dec 2021
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