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EPSi Decision Support
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

If I were to choose whether to buy the solution again, my choice would depend on what was in the...

Aug 2021
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Director

The solution's analysis side is excellent. No solution is perfect, but EPSi Decision Support works...

Aug 2021
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Director

EPSi's budgeting product is lacking. We would like to budget at the volume or service-code level....

Aug 2021
||
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Director

When we did our search, we did an RFI and then did demos. I was explicit about some functionalities...

Aug 2021
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Director

In terms of EPSi being acquired by Strata, I am not a Strata fan. I had some issues with them years...

Aug 2021
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VP/Other Executive

EPSi is not the driving force any longer because Strata is in the driver’s seat. That has changed...

Aug 2021
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VP/Other Executive

Strata offers a whole new arena of products that are easier for us to access, and that is a positive...

Aug 2021
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VP/Other Executive

Strata keeps pushing back the date for the release of the latest update, so we haven’t been able to...

Aug 2021
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VP/Other Executive

The report writer had a very limited rollout because it is not easy for people to use. We have a...

Aug 2021
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VP/Other Executive

Strata has more executive involvement than EPSi did. I have heard Dan Michelson talk several times...

Aug 2021
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VP/Other Executive

Strata’s software is cloud-based. We really rely on getting to the back end, and that is much more...

Aug 2021
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VP/Other Executive

So far, we have had very positive interactions with Strata. We had to redo our contract with them,...

Aug 2021
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Director

EPSi does pretty well on their upgrades. They are helping us with our conversion to a new ERP system...

Jul 2021
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Director

The training from EPSi is lacking. Their documentation and training could be improved. We were all...

Jul 2021
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Director

EPSi is lagging when it comes to data visualization. That is part of what Strata can offer or bring...

Jul 2021
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Director

Our end users like the product. We are keeping it. I think it can be improved. What the vendor is...

Jul 2021
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Director

It seems to take a long time to get something resolved through the help desk.

Jul 2021
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Director

Strata needs to make their other decision support system, StrataJazz Decision Support, more...

Jul 2021
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Manager

We engaged EPSi for training services, and their training was some of the worst that I have ever...

May 2021
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Manager

The software does what EPSi said it would do half of the time. EPSi is still one of the best vendors...

May 2021
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Manager

The vendor's web support is decent, but the consultants are part of the product, and they were...

May 2021
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Manager

When EPSi stopped the work on the product, they told us that they had done as much as they could....

May 2021
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Manager

We engaged the vendor and were dissatisfied overall. We were supposed to receive a certain level of...

May 2021
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Manager

We are aware of the fact that Strata Decision Technology purchased EPSi, and it seems like the...

May 2021
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Manager

The software is outdated. We only have a handful of people left at the organization who actually...

May 2021
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Manager

I would tell other buyers to beware. EPSi was purchased by Strata Decision Technology, and there...

May 2021
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Director

It seems like the market is going in a different direction from the vendor for this product. There...

May 2021
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Director

Before EPSi was acquired by Strata Decision Technology, their development efforts were focused on...

May 2021
||
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Director

The system is very functional. We are very happy with what we are able to produce using the system....

May 2021
||
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Director

Before the system was acquired, the vendor's leadership efforts were less visible to us. We were not...

May 2021
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Director

Our experience with EPSi has been a mixed bag. A couple of years ago, they had a user group...

Mar 2021
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Director

A couple of years ago, I might have said that I would definitely buy the system again, but I am not...

Mar 2021
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Director

For power users, EPSi Decision Support is pretty robust as long as users can spend the time and...

Mar 2021
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Director

We engaged EPSi to do an upgrade, and so many things went wrong. A lot of the detailed technical...

Mar 2021
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Director

I have been having some issues with the vendor's support. If I have to open a ticket, I usually put...

Mar 2021
||
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Director

A year from now, our satisfaction is going to depend upon us being able to start doing what we...

Mar 2021
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Director

There have been some unusual things happening with our setup and some things that we just can't...

Mar 2021
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Director

If there is a specific gap in the functionality, it is because of the age of the product and how...

Mar 2021
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Director

Several years ago, we moved from an old version to a new version. During that time, we had some...

Mar 2021
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Director

The vendor proactively offers web access where they demonstrate current problems and show us how we...

Mar 2021
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Director

We pay a lot for our maintenance fee, which normally would include any enhancements and bug fixes....

Mar 2021
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Director

The support for EPSi was good until the acquisition, and they went silent for a few months until...

Mar 2021
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Director

I would tell someone considering EPSi's product that the product is at the end of its life, and I...

Mar 2021
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Director

The ease of use with the product has dropped. We did an internal exercise, and some of our users...

Mar 2021
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Director

We have been talking to Strata about their family of products and getting more familiar with it to...

Mar 2021
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Director

We have not seen a large number of enhancements to the product. We have watched multiple companies...

Mar 2021
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Manager

There isn't simple integration between other systems and EPSi Decision Support. That may be because...

Mar 2021
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Manager

The ad hoc building of reports is not very intuitive at all. The system requires a lot of clicks,...

Mar 2021
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Director

We would like to use EPSi Decision Support for our long-term financial planning, but I just don't...

Feb 2021
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Director

The vendor's level of service is pretty low compared to some of our other vendors. Our other vendors...

Feb 2021
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Director

There really hasn't been a big change since EPSi was acquired by Strata Decision Technology. It...

Feb 2021
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Director

The costs are based on modules. If I had EPSi do upgrades, they would charge for those. But I would...

Feb 2021
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Director

In terms of new technology, there is some technology that we have decided not to go with. EPSi has...

Feb 2021
||
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Manager

The solution isn't very user friendly for a clinical department manager, whose strong suit may not...

Feb 2021
||
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Manager

EPSi's support people are good. They really try to help us promptly, and even if we can't come to a...

Feb 2021
||
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Director

The product is part of our long-term plans as much as anything would be part of our long-term plans....

Feb 2021
||
(0)
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Director

Sometimes the vendor wants to do something, and the technology or something else won't allow them...

Feb 2021
||
(0)
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Director

The ease of use depends on the type of end user. The training for the product was bad for a while,...

Feb 2021
||
(0)
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Director

EPSi Decision Support works as designed, but what the vendor designed the product to do doesn't...

Feb 2021
||
(0)
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VP/Other Executive

We are in a curious situation with EPSi. Some of the work we do in the product is more in depth. We...

Feb 2021
||
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VP/Other Executive

EPSi is a great company to work with. We have a great working relationship with them, and if things...

Feb 2021
||
(0)
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VP/Other Executive

Because EPSi has been purchased by Strata Decision Technology, there are a lot of unknowns in terms...

Feb 2021
||
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Director

We don't know what our relationship with the vendor will be like now that EPSi has moved to Strata....

Feb 2021
||
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Director

Our experience with the vendor's upgrades has been fabulous. The vendor has been very hands on with...

Feb 2021
||
(0)
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Director

For us, the average end user uses the system's reporting function. That part of the solution is a...

Feb 2021
||
(0)
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Director

The vendor has delivered everything that they said they were going to with this product. The...

Feb 2021
||
(0)
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Director

The executive involvement from both EPSi and Strata has been high. When we went through an RFP, we...

Feb 2021
||
(0)
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Director

I don't know about our long-term plans with the product. We have been looking at other decision...

Feb 2021
||
(0)
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Director

EPSi doesn't nickel-and-dime. We pay for our normal maintenance and any upgrades, but I don't feel...

Feb 2021
||
(0)
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Director

We just recently upgraded. We had some challenges. I wasn't here for the initial training, but I did...

Feb 2021
||
(0)
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Director

When it comes to the ease of use, we mostly have people who are medically inclined, and those people...

Feb 2021
||
(0)
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Director

I am really excited for EPSi and Strata Decision Technology to come together. They are both the best...

Feb 2021
||
(0)
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Director

I am really happy with EPSi and the support they provide. The tool is customizable according to our...

Feb 2021
||
(0)
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Director

I would purchase the product again because I have been using it throughout my career, and I know it...

Feb 2021
||
(0)
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Director

When Allscripts bought EPSi, we had a year or two that were very painful. The vendor released...

Feb 2021
||
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Manager

When we tried to implement the costing system, we changed project managers multiple times, and they...

Jan 2021
||
(0)
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Manager

We are transitioning away from EPSi's system. It wasn't robust enough for what our hospital needed....

Jan 2021
||
(0)
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Manager

EPSi is okay at delivering new technology. They have expanded some things. There is a good learning...

Jan 2021
||
(0)
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Manager

The people who are well trained are good with EPSi's tools, but if people aren't well trained, they...

Jan 2021
||
(0)
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Manager

EPSi's training was limited. They gave us a basic course, and we have flown by the seat of our pants...

Jan 2021
||
(0)
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Manager

EPSi's service isn't their strongest point. EPSi has had turnover, so they have fewer trained staff...

Jan 2021
||
(0)
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Manager

Now that EPSi was bought out by Strata Decision technology, the vendor is a little bit stronger in...

Jan 2021
||
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Director

We don't get services from EPSi, so we are pretty hands off from them. Occasionally, we contract...

Dec 2020
||
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Director

The vendor does have training services, but they just aren't that great.

Dec 2020
||
(0)
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Director

We use EPSi Decision Support for cost accounting and budgeting for the entire organization. EPSi is...

Dec 2020
||
(0)
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Director

I would tell the vendor executives to do some soul searching with the new company. I am looking...

Dec 2020
||
(0)
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Director

There are tons of things that I like about the product. It is fully functional for every aspect of...

Dec 2020
||
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