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User Commentary
Operations
EPSi has a whole online community and university for training, and the vendor sends regular emails.
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Product
The product’s ease of use is probably one of its greatest weaknesses. The user interface is not very...
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Relationship
I like EPSi’s support because of the ease of putting in tickets and the response time. The vendor...
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Relationship, Value
I don't know that the vendor is putting a lot of investment into the product anymore; they are just...
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Product, Value
We have been very satisfied with EPSi Decision Support, particularly with the cost accounting...
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Product
We sometimes use another program to check our data in the EPSi software. It could be the way we have...
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Product
EPSi's solution is a very complicated program, and we must use it quite a bit in order to be able to...
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Loyalty
Strata owns EPSi now, so it is obviously an incentive for the vendor to move their clients to their...
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Relationship
The vendor has kept all of their promises. They have done pretty much anything we have asked them to...
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Operations
The implementation services have been highly satisfying. EPSi has pretty much done every bit of the...
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Loyalty
The delivery of new technology from the vendor is virtually nonexistent. The vendor is not building...
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Relationship
The change to the product was pretty seamless, and we saw no change in the service or support we...
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Loyalty
We have recently started talking about moving from the EPSi platform to StrataJazz Decision Support....
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Product, Value
The product is good from a budget, cost accounting, and product line analysis perspective. We are...
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Relationship, Product
I don't anticipate any ongoing development, and I haven't seen any true updates. There is an...
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Product
The product works just fine for me. I don't have any problems with it. The product is user friendly,...
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Loyalty, Relationship
The vendor tells us that they are fully committed to supporting the product, but we suspect that the...
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Culture
We don't have any problems with the product. When we signed a contract with EPSi, some of the things...
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Relationship
The people who support the system have been around for quite a long time, and we have gotten to know...
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Operations
The vendor started online training classes and an online training university. If someone can't make...
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Product
The system is good at providing a way to get data for our downstream applications. One thing that we...
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Product
People these days are used to simple interface applications and things like that. The solution's...
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Relationship
We worked with EPSi for a long time, and we had a great relationship with them. That relationship...
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Relationship
I would tell friends or peers who are looking to purchase the system that the vendor is great to...
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Relationship
Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...
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Product
I like that Strata Decision Technology added a feature to automatically email reports out. The...
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Product
EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...
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Relationship
With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...
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Product
Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...
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Operations
EPSi has online training modules and groups. They have a nice group for people that are new to the...
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Product
The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...
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Loyalty, Product
EPSi Decision Support is being sunset, so even though I think the product is good, I would never...
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Loyalty
The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...
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Loyalty, Relationship
EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...
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Loyalty, Product
I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...
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Loyalty, Relationship
To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...
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Loyalty, Product
We were really happy with EPSi Decision Support until our facility acquired a new product that does...
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Product
We need a tool that was designed to be a little more flexible than EPSi Decision Support.
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Relationship
The vendor’s support has improved a lot. We don't have any arguments with their support people.
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Product, Value
EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...
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Product
We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...
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Loyalty, Relationship
EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...
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Relationship
EPSi has always done a good job with their support. We have gotten to know the people there that...
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