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EPSi Decision Support
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Operations

EPSi has a whole online community and university for training, and the vendor sends regular emails.

Aug 2023
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Director

Product

The product’s ease of use is probably one of its greatest weaknesses. The user interface is not very...

Aug 2023
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Director

Relationship

I like EPSi’s support because of the ease of putting in tickets and the response time. The vendor...

Aug 2023
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Director

Relationship, Value

I don't know that the vendor is putting a lot of investment into the product anymore; they are just...

Aug 2023
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Director

Product, Value

We have been very satisfied with EPSi Decision Support, particularly with the cost accounting...

Aug 2023
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Manager

Product

We sometimes use another program to check our data in the EPSi software. It could be the way we have...

Jul 2023
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Manager

Product

EPSi's solution is a very complicated program, and we must use it quite a bit in order to be able to...

Jul 2023
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Director

Loyalty

Strata owns EPSi now, so it is obviously an incentive for the vendor to move their clients to their...

Mar 2023
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Director

Relationship

The vendor has kept all of their promises. They have done pretty much anything we have asked them to...

Mar 2023
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Director

Operations

The implementation services have been highly satisfying. EPSi has pretty much done every bit of the...

Mar 2023
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Director

Loyalty

The delivery of new technology from the vendor is virtually nonexistent. The vendor is not building...

Mar 2023
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Director

Relationship

The change to the product was pretty seamless, and we saw no change in the service or support we...

Jan 2023
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Director

Loyalty

We have recently started talking about moving from the EPSi platform to StrataJazz Decision Support....

Jan 2023
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Director

Product, Value

The product is good from a budget, cost accounting, and product line analysis perspective. We are...

Jan 2023
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Director

Relationship, Product

I don't anticipate any ongoing development, and I haven't seen any true updates. There is an...

Jan 2023
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Manager

Product

The product works just fine for me. I don't have any problems with it. The product is user friendly,...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

The vendor tells us that they are fully committed to supporting the product, but we suspect that the...

Dec 2022
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VP/Other Executive

Culture

We don't have any problems with the product. When we signed a contract with EPSi, some of the things...

Dec 2022
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VP/Other Executive

Relationship

The people who support the system have been around for quite a long time, and we have gotten to know...

Dec 2022
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VP/Other Executive

Operations

The vendor started online training classes and an online training university. If someone can't make...

Dec 2022
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VP/Other Executive

Product

The system is good at providing a way to get data for our downstream applications. One thing that we...

Dec 2022
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VP/Other Executive

Product

People these days are used to simple interface applications and things like that. The solution's...

Dec 2022
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VP/Other Executive

Relationship

We worked with EPSi for a long time, and we had a great relationship with them. That relationship...

Dec 2022
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VP/Other Executive

Relationship

I would tell friends or peers who are looking to purchase the system that the vendor is great to...

Dec 2022
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Analyst/Coordinator

Relationship

Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...

Nov 2022
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Analyst/Coordinator

Product

I like that Strata Decision Technology added a feature to automatically email reports out. The...

Nov 2022
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Analyst/Coordinator

Product

EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...

Nov 2022
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Analyst/Coordinator

Relationship

With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...

Nov 2022
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Analyst/Coordinator

Product

Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...

Nov 2022
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Analyst/Coordinator

Operations

EPSi has online training modules and groups. They have a nice group for people that are new to the...

Nov 2022
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CFO

Product

The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...

Nov 2022
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CFO

Loyalty, Product

EPSi Decision Support is being sunset, so even though I think the product is good, I would never...

Nov 2022
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CFO

Loyalty

The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...

Nov 2022
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VP/Other Executive

Loyalty, Relationship

EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...

Nov 2022
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VP/Other Executive

Loyalty, Product

I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...

Nov 2022
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VP/Other Executive

Loyalty, Relationship

To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...

Nov 2022
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(0)
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Director

Loyalty, Product

We were really happy with EPSi Decision Support until our facility acquired a new product that does...

Oct 2022
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(0)
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Director

Product

We need a tool that was designed to be a little more flexible than EPSi Decision Support.

Oct 2022
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(0)
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Director

Relationship

The vendor’s support has improved a lot. We don't have any arguments with their support people.

Oct 2022
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(0)
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Director

Product, Value

EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...

Oct 2022
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Director

Product

We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...

Oct 2022
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Director

Loyalty, Relationship

EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...

Oct 2022
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Director

Relationship

EPSi has always done a good job with their support. We have gotten to know the people there that...

Oct 2022
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