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User Commentary
Technology
Strata owns EPSi now, so it is obviously an incentive for the vendor to move their clients to their...
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Relationship
The vendor has kept all of their promises. They have done pretty much anything we have asked them to...
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Implementation and Training
The implementation services have been highly satisfying. EPSi has pretty much done every bit of the...
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Functionality and Upgrades
The delivery of new technology from the vendor is virtually nonexistent. The vendor is not building...
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Relationship
The change to the product was pretty seamless, and we saw no change in the service or support we...
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Functionality and Upgrades
We have recently started talking about moving from the EPSi platform to StrataJazz Decision Support....
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Functionality and Upgrades
The product is good from a budget, cost accounting, and product line analysis perspective. We are...
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Functionality and Upgrades
I don't anticipate any ongoing development, and I haven't seen any true updates. There is an...
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Functionality and Upgrades
The product works just fine for me. I don't have any problems with it. The product is user friendly,...
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Relationship
The vendor tells us that they are fully committed to supporting the product, but we suspect that the...
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Other Observations & Comments
We don't have any problems with the product. When we signed a contract with EPSi, some of the things...
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Relationship
The people who support the system have been around for quite a long time, and we have gotten to know...
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Implementation and Training
The vendor started online training classes and an online training university. If someone can't make...
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Functionality and Upgrades
The system is good at providing a way to get data for our downstream applications. One thing that we...
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Lessons Learned
People these days are used to simple interface applications and things like that. The solution's...
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Relationship
We worked with EPSi for a long time, and we had a great relationship with them. That relationship...
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Lessons Learned
I would tell friends or peers who are looking to purchase the system that the vendor is great to...
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Service and Support
Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...
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Functionality and Upgrades
I like that Strata Decision Technology added a feature to automatically email reports out. The...
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Functionality and Upgrades
EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...
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Service and Support
With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...
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Functionality and Upgrades
Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...
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Implementation and Training
EPSi has online training modules and groups. They have a nice group for people that are new to the...
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Functionality and Upgrades
The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...
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Lessons Learned
EPSi Decision Support is being sunset, so even though I think the product is good, I would never...
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Service and Support
The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...
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Implementation and Training
Back at the time when we bought the product, it was the leading product. So I think we made the...
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Relationship
EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...
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ROI / Cost
I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...
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Relationship
To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...
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Interfacing and Integration
We were really happy with EPSi Decision Support until our facility acquired a new product that does...
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Functionality and Upgrades
We need a tool that was designed to be a little more flexible than EPSi Decision Support.
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Sales and Contracting
The vendor’s support has improved a lot. We don't have any arguments with their support people.
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ROI / Cost
EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...
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Functionality and Upgrades
We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...
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Relationship
EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...
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Service and Support
EPSi has always done a good job with their support. We have gotten to know the people there that...
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Lessons Learned
The product is not as intuitive as an off-the-shelf commercial product, but I don't think it is...
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Functionality and Upgrades
The product has been very stable, and there are not many issues at this stage of the game....
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Relationship
We want to go into the cloud with EPSi, and they keep telling me that they want to be ready for us...
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Service and Support
Whenever we have needed something from EPSi for support, they have been pretty quick to help us.
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Relationship
After the Strata acquisition, we saw an instant improvement in functionality. Prior to the move to...
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Functionality and Upgrades
Strata has been amazing. The vendor looked at our process and gave us best practices on how to...
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Functionality and Upgrades
EPSi's system is awesome. We have had it for a long time, and it has been a solid tool. EPSi's...
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Functionality and Upgrades
The vendor could improve the reporting on the front end. Some of the reports and budget things in...
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Relationship
When EPSi was purchased by Strata, we saw an immediate increase in customer support. At the VP...
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Service and Support
EPSi doesn’t keep all their promises, but that doesn't mean that they don't keep any promises, and...
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Implementation and Training
EPSi’s training is generic and not necessarily geared toward how to handle certain situations. The...
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Functionality and Upgrades
We are still waiting on some things. The functionality that will allow us to use the application...
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Relationship
I don't think the vendor actually looks for problems. I find that if we make sure the vendor knows...
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Functionality and Upgrades
It is sometimes hard for our end users to remember how to do things within the software. But our end...
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Relationship
EPSi’s support people are very quick to respond. They are very thorough in terms of making sure that...
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ROI / Cost
The product is full of a lot of transactions, and it would be nice to have better data mining...
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