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EPSi Decision Support
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Technology

Strata owns EPSi now, so it is obviously an incentive for the vendor to move their clients to their...

Mar 2023
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Director

Relationship

The vendor has kept all of their promises. They have done pretty much anything we have asked them to...

Mar 2023
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Director

Implementation and Training

The implementation services have been highly satisfying. EPSi has pretty much done every bit of the...

Mar 2023
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Director

Functionality and Upgrades

The delivery of new technology from the vendor is virtually nonexistent. The vendor is not building...

Mar 2023
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Director

Relationship

The change to the product was pretty seamless, and we saw no change in the service or support we...

Jan 2023
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Director

Functionality and Upgrades

We have recently started talking about moving from the EPSi platform to StrataJazz Decision Support....

Jan 2023
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Director

Functionality and Upgrades

The product is good from a budget, cost accounting, and product line analysis perspective. We are...

Jan 2023
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Director

Functionality and Upgrades

I don't anticipate any ongoing development, and I haven't seen any true updates. There is an...

Jan 2023
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Manager

Functionality and Upgrades

The product works just fine for me. I don't have any problems with it. The product is user friendly,...

Jan 2023
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VP/Other Executive

Relationship

The vendor tells us that they are fully committed to supporting the product, but we suspect that the...

Dec 2022
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VP/Other Executive

Other Observations & Comments

We don't have any problems with the product. When we signed a contract with EPSi, some of the things...

Dec 2022
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VP/Other Executive

Relationship

The people who support the system have been around for quite a long time, and we have gotten to know...

Dec 2022
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VP/Other Executive

Implementation and Training

The vendor started online training classes and an online training university. If someone can't make...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

The system is good at providing a way to get data for our downstream applications. One thing that we...

Dec 2022
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VP/Other Executive

Lessons Learned

People these days are used to simple interface applications and things like that. The solution's...

Dec 2022
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VP/Other Executive

Relationship

We worked with EPSi for a long time, and we had a great relationship with them. That relationship...

Dec 2022
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VP/Other Executive

Lessons Learned

I would tell friends or peers who are looking to purchase the system that the vendor is great to...

Dec 2022
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Analyst/Coordinator

Service and Support

Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that Strata Decision Technology added a feature to automatically email reports out. The...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...

Nov 2022
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Analyst/Coordinator

Service and Support

With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...

Nov 2022
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Analyst/Coordinator

Implementation and Training

EPSi has online training modules and groups. They have a nice group for people that are new to the...

Nov 2022
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CFO

Functionality and Upgrades

The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...

Nov 2022
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CFO

Lessons Learned

EPSi Decision Support is being sunset, so even though I think the product is good, I would never...

Nov 2022
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CFO

Service and Support

The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...

Nov 2022
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VP/Other Executive

Implementation and Training

Back at the time when we bought the product, it was the leading product. So I think we made the...

Nov 2022
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VP/Other Executive

Relationship

EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...

Nov 2022
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VP/Other Executive

ROI / Cost

I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...

Nov 2022
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VP/Other Executive

Relationship

To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...

Nov 2022
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Director

Interfacing and Integration

We were really happy with EPSi Decision Support until our facility acquired a new product that does...

Oct 2022
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Director

Functionality and Upgrades

We need a tool that was designed to be a little more flexible than EPSi Decision Support.

Oct 2022
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Director

Sales and Contracting

The vendor’s support has improved a lot. We don't have any arguments with their support people.

Oct 2022
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Director

ROI / Cost

EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...

Oct 2022
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Director

Functionality and Upgrades

We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...

Oct 2022
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Director

Relationship

EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...

Oct 2022
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Director

Service and Support

EPSi has always done a good job with their support. We have gotten to know the people there that...

Oct 2022
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Analyst/Coordinator

Lessons Learned

The product is not as intuitive as an off-the-shelf commercial product, but I don't think it is...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has been very stable, and there are not many issues at this stage of the game....

Aug 2022
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Director

Relationship

We want to go into the cloud with EPSi, and they keep telling me that they want to be ready for us...

Jun 2022
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Director

Service and Support

Whenever we have needed something from EPSi for support, they have been pretty quick to help us.

Jun 2022
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Relationship

After the Strata acquisition, we saw an instant improvement in functionality. Prior to the move to...

Apr 2022
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Functionality and Upgrades

Strata has been amazing. The vendor looked at our process and gave us best practices on how to...

Apr 2022
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Functionality and Upgrades

EPSi's system is awesome. We have had it for a long time, and it has been a solid tool. EPSi's...

Apr 2022
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Functionality and Upgrades

The vendor could improve the reporting on the front end. Some of the reports and budget things in...

Apr 2022
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Relationship

When EPSi was purchased by Strata, we saw an immediate increase in customer support. At the VP...

Apr 2022
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Manager

Service and Support

EPSi doesn’t keep all their promises, but that doesn't mean that they don't keep any promises, and...

Apr 2022
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Manager

Implementation and Training

EPSi’s training is generic and not necessarily geared toward how to handle certain situations. The...

Apr 2022
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Manager

Functionality and Upgrades

We are still waiting on some things. The functionality that will allow us to use the application...

Apr 2022
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Manager

Relationship

I don't think the vendor actually looks for problems. I find that if we make sure the vendor knows...

Apr 2022
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Director

Functionality and Upgrades

It is sometimes hard for our end users to remember how to do things within the software. But our end...

Apr 2022
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Director

Relationship

EPSi’s support people are very quick to respond. They are very thorough in terms of making sure that...

Apr 2022
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Director

ROI / Cost

The product is full of a lot of transactions, and it would be nice to have better data mining...

Apr 2022
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