Home chevron icon RevenueCycle Financial / HIM chevron icon Business Analytics chevron icon Business Decision Support

EPSi Decision Support
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Service and Support

Strata Decision Technology has a very responsive customer service team. We no longer have to sign on...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that Strata Decision Technology added a feature to automatically email reports out. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

EPSi Decision Support is very flexible. That can be a positive and a negative in some aspects. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With Strata Decision Technology's new product, EPSi seems to be getting less attention from the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of the applications and modules with EPSi Decision Support are very cumbersome to update. Going...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

EPSi has online training modules and groups. They have a nice group for people that are new to the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The vendor could work on taking out a lot of the system's manual aspects. A lot of effort has gone...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

EPSi Decision Support is being sunset, so even though I think the product is good, I would never...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

The vendor was purchased by Strata Decision Technology. Strata Decision Technology is trying to move...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Back at the time when we bought the product, it was the leading product. So I think we made the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

EPSi has not kept all of their promises because times have changed. Now that EPSi is owned by...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I wouldn’t suggest that someone implement EPSi’s product; I would suggest that they implement...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

To keep me as a long-term customer, the vendor could make it very simple to convert from EPSi to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We were really happy with EPSi Decision Support until our facility acquired a new product that does...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We need a tool that was designed to be a little more flexible than EPSi Decision Support.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The vendor’s support has improved a lot. We don't have any arguments with their support people.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

EPSi Decision Support allows a lot of sophisticated costing methodologies, maybe more so than its...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have really liked EPSi Decision Support as a costing and budget solution, but one of the biggest...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

EPSi was recently purchased by Strata, so I think they are working on the road map for EPSi Decision...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

EPSi has always done a good job with their support. We have gotten to know the people there that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The product is not as intuitive as an off-the-shelf commercial product, but I don't think it is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product has been very stable, and there are not many issues at this stage of the game....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We want to go into the cloud with EPSi, and they keep telling me that they want to be ready for us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Whenever we have needed something from EPSi for support, they have been pretty quick to help us.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

After the Strata acquisition, we saw an instant improvement in functionality. Prior to the move to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Functionality and Upgrades

Strata has been amazing. The vendor looked at our process and gave us best practices on how to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Functionality and Upgrades

EPSi's system is awesome. We have had it for a long time, and it has been a solid tool. EPSi's...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Functionality and Upgrades

The vendor could improve the reporting on the front end. Some of the reports and budget things in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

When EPSi was purchased by Strata, we saw an immediate increase in customer support. At the VP...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

EPSi doesn’t keep all their promises, but that doesn't mean that they don't keep any promises, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

EPSi’s training is generic and not necessarily geared toward how to handle certain situations. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are still waiting on some things. The functionality that will allow us to use the application...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't think the vendor actually looks for problems. I find that if we make sure the vendor knows...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It is sometimes hard for our end users to remember how to do things within the software. But our end...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

EPSi’s support people are very quick to respond. They are very thorough in terms of making sure that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is full of a lot of transactions, and it would be nice to have better data mining...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

EPSi’s budget application probably didn’t work out like we thought it would. To do RVU maintenance,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The only charges from EPSi are for major add-ons.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor seems to be available and wants to help.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

EPSi gives a lot of good detailed information for our end users. We get a lot of good detailed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

EPSi needs a better reporting front end, and they know that. They are teaming up with another vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Assuming the product continues to be a part of the vendor's long-term plans, I would say that the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The product has stayed the same since last year. The product works, and it gets the data out, but in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executive involvement has been over the top. The vendor is developing new things that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

EPSi Decision Support is a very solid, affordable product. If we could afford the next level, I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t know whether I would recommend EPSi Decision Support versus the new Strata Decision...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

In terms of training, EPSi could provide more written documentation and more course offerings than...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have never had any issues with EPSi in order to need executive involvement, but if I needed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There have been upgrades to the system, but the challenge is that with each new release, there are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's support has been good. There have been very rare times when new tables have had to be...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor executives have stopped by our organization and visited with other clients. They are involved....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We got so good at being creative and finding ways to make the system work for us, but we never...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We had a very favorable agreement with the vendor over the years. The cost per year was so low. It...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The product served us well for a long time, and then it withered away. The vendor says they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor hasn’t kept their promises. They promised we would get a new product and get off of this...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor has been good not to charge for every little thing. We don’t require a lot of support,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The transition from EPSi to Strata was very seamless. For example, with the help desk, I tried to do...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our representative is so helpful and gets answers quickly to us and helps us look into issues. I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We did some training, and the trainer's training was a bit difficult because we work from home now....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

What the vendor says is going to happen with the product does happen. Normally, everything that the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our leadership likes the dashboards. Our leaders are very happy that the decision support system is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I know that our leadership does not like to switch products. When our leaders make a decision on who...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we started working from home during the pandemic, the transition was seamless. Instead of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It seems like whenever the vendor is supposed to do a simple upgrade, the upgrade ends up not being...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

In terms of training, we have to seek out more information. The vendor doesn't force feed us...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some features in the system that are amazing and that I couldn't imagine improving....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a good relationship with the vendor. We have been able to see a lot of the same faces and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Cost of Care: The Provider Perspective
21 September 17    |   Lois Krotz
In preparing for the upcoming Investment Symposium, we’ve discussed several big topics that have the attention of providers, vendors, and investors alike. We quickly realized that a large piece of tha



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​