EPSi Decision Support
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
We want to go into the cloud with EPSi, and they keep telling me that they want to be ready for us...
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Whenever we have needed something from EPSi for support, they have been pretty quick to help us.
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After the Strata acquisition, we saw an instant improvement in functionality. Prior to the move to...
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Strata has been amazing. The vendor looked at our process and gave us best practices on how to...
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EPSi's system is awesome. We have had it for a long time, and it has been a solid tool. EPSi's...
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The vendor could improve the reporting on the front end. Some of the reports and budget things in...
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When EPSi was purchased by Strata, we saw an immediate increase in customer support. At the VP...
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EPSi doesn’t keep all their promises, but that doesn't mean that they don't keep any promises, and...
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EPSi’s training is generic and not necessarily geared toward how to handle certain situations. The...
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We are still waiting on some things. The functionality that will allow us to use the application...
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I don't think the vendor actually looks for problems. I find that if we make sure the vendor knows...
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It is sometimes hard for our end users to remember how to do things within the software. But our end...
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EPSi’s support people are very quick to respond. They are very thorough in terms of making sure that...
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The product is full of a lot of transactions, and it would be nice to have better data mining...
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EPSi’s budget application probably didn’t work out like we thought it would. To do RVU maintenance,...
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The only charges from EPSi are for major add-ons.
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The vendor seems to be available and wants to help.
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EPSi gives a lot of good detailed information for our end users. We get a lot of good detailed...
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EPSi needs a better reporting front end, and they know that. They are teaming up with another vendor...
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Assuming the product continues to be a part of the vendor's long-term plans, I would say that the...
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The product has stayed the same since last year. The product works, and it gets the data out, but in...
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The vendor's executive involvement has been over the top. The vendor is developing new things that...
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EPSi Decision Support is a very solid, affordable product. If we could afford the next level, I...
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I don’t know whether I would recommend EPSi Decision Support versus the new Strata Decision...
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In terms of training, EPSi could provide more written documentation and more course offerings than...
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I have never had any issues with EPSi in order to need executive involvement, but if I needed...
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There have been upgrades to the system, but the challenge is that with each new release, there are...
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The vendor's support has been good. There have been very rare times when new tables have had to be...
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The vendor executives have stopped by our organization and visited with other clients. They are involved....
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We got so good at being creative and finding ways to make the system work for us, but we never...
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We had a very favorable agreement with the vendor over the years. The cost per year was so low. It...
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The product served us well for a long time, and then it withered away. The vendor says they are...
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The vendor hasn’t kept their promises. They promised we would get a new product and get off of this...
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The vendor has been good not to charge for every little thing. We don’t require a lot of support,...
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The transition from EPSi to Strata was very seamless. For example, with the help desk, I tried to do...
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Our representative is so helpful and gets answers quickly to us and helps us look into issues. I...
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We did some training, and the trainer's training was a bit difficult because we work from home now....
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What the vendor says is going to happen with the product does happen. Normally, everything that the...
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Our leadership likes the dashboards. Our leaders are very happy that the decision support system is...
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I know that our leadership does not like to switch products. When our leaders make a decision on who...
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When we started working from home during the pandemic, the transition was seamless. Instead of...
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It seems like whenever the vendor is supposed to do a simple upgrade, the upgrade ends up not being...
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In terms of training, we have to seek out more information. The vendor doesn't force feed us...
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There are some features in the system that are amazing and that I couldn't imagine improving....
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We have a good relationship with the vendor. We have been able to see a lot of the same faces and...
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I don't know how to manage a business without a valid decision support system. EPSi Decision Support...
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The vendor is slow to react to changes in technology.
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The vendor's support is excellent. The vendor is on top of everything. They have done a better job...
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We were initially attracted to EPSi Decision Support because it is an open-source SQL platform. We...
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We have a good relationship with Strata Decision Technology, and they continue to support EPSi the...
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If I were to choose whether to buy the solution again, my choice would depend on what was in the...
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The solution's analysis side is excellent. No solution is perfect, but EPSi Decision Support works...
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EPSi's budgeting product is lacking. We would like to budget at the volume or service-code level....
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When we did our search, we did an RFI and then did demos. I was explicit about some functionalities...
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In terms of EPSi being acquired by Strata, I am not a Strata fan. I had some issues with them years...
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EPSi is not the driving force any longer because Strata is in the driver’s seat. That has changed...
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Strata offers a whole new arena of products that are easier for us to access, and that is a positive...
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Strata keeps pushing back the date for the release of the latest update, so we haven’t been able to...
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The report writer had a very limited rollout because it is not easy for people to use. We have a...
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Strata has more executive involvement than EPSi did. I have heard Dan Michelson talk several times...
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Strata’s software is cloud-based. We really rely on getting to the back end, and that is much more...
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So far, we have had very positive interactions with Strata. We had to redo our contract with them,...
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EPSi does pretty well on their upgrades. They are helping us with our conversion to a new ERP system...
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The training from EPSi is lacking. Their documentation and training could be improved. We were all...
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EPSi is lagging when it comes to data visualization. That is part of what Strata can offer or bring...
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Our end users like the product. We are keeping it. I think it can be improved. What the vendor is...
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It seems to take a long time to get something resolved through the help desk.
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Strata needs to make their other decision support system, StrataJazz Decision Support, more...
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