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EPSi Decision Support Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Our experience with EPSi has been a mixed bag. A couple of years ago, they had a user group...
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Director
A couple of years ago, I might have said that I would definitely buy the system again, but I am not...
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Director
For power users, EPSi Decision Support is pretty robust as long as users can spend the time and...
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Director
We engaged EPSi to do an upgrade, and so many things went wrong. A lot of the detailed technical...
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Director
I have been having some issues with the vendor's support. If I have to open a ticket, I usually put...
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Director
A year from now, our satisfaction is going to depend upon us being able to start doing what we...
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Director
There have been some unusual things happening with our setup and some things that we just can't...
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Director
If there is a specific gap in the functionality, it is because of the age of the product and how...
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Director
Several years ago, we moved from an old version to a new version. During that time, we had some...
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Director
The vendor proactively offers web access where they demonstrate current problems and show us how we...
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Director
We pay a lot for our maintenance fee, which normally would include any enhancements and bug fixes....
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Director
The support for EPSi was good until the acquisition, and they went silent for a few months until...
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Director
I would tell someone considering EPSi's product that the product is at the end of its life, and I...
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Director
The ease of use with the product has dropped. We did an internal exercise, and some of our users...
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Director
We have been talking to Strata about their family of products and getting more familiar with it to...
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Director
We have not seen a large number of enhancements to the product. We have watched multiple companies...
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Manager
There isn't simple integration between other systems and EPSi Decision Support. That may be because...
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Manager
The ad hoc building of reports is not very intuitive at all. The system requires a lot of clicks,...
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Director
We would like to use EPSi Decision Support for our long-term financial planning, but I just don't...
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Director
The vendor's level of service is pretty low compared to some of our other vendors. Our other vendors...
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Director
There really hasn't been a big change since EPSi was acquired by Strata Decision Technology. It...
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Director
The costs are based on modules. If I had EPSi do upgrades, they would charge for those. But I would...
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Director
In terms of new technology, there is some technology that we have decided not to go with. EPSi has...
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Manager
The solution isn't very user friendly for a clinical department manager, whose strong suit may not...
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Manager
EPSi's support people are good. They really try to help us promptly, and even if we can't come to a...
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Director
The product is part of our long-term plans as much as anything would be part of our long-term plans....
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Director
Sometimes the vendor wants to do something, and the technology or something else won't allow them...
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Director
The ease of use depends on the type of end user. The training for the product was bad for a while,...
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Director
EPSi Decision Support works as designed, but what the vendor designed the product to do doesn't...
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VP/Other Executive
We are in a curious situation with EPSi. Some of the work we do in the product is more in depth. We...
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VP/Other Executive
EPSi is a great company to work with. We have a great working relationship with them, and if things...
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VP/Other Executive
Because EPSi has been purchased by Strata Decision Technology, there are a lot of unknowns in terms...
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Director
We don't know what our relationship with the vendor will be like now that EPSi has moved to Strata....
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Director
Our experience with the vendor's upgrades has been fabulous. The vendor has been very hands on with...
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Director
For us, the average end user uses the system's reporting function. That part of the solution is a...
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Director
The vendor has delivered everything that they said they were going to with this product. The...
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Director
The executive involvement from both EPSi and Strata has been high. When we went through an RFP, we...
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Director
I don't know about our long-term plans with the product. We have been looking at other decision...
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Director
EPSi doesn't nickel-and-dime. We pay for our normal maintenance and any upgrades, but I don't feel...
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Director
We just recently upgraded. We had some challenges. I wasn't here for the initial training, but I did...
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Director
When it comes to the ease of use, we mostly have people who are medically inclined, and those people...
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Director
I am really excited for EPSi and Strata Decision Technology to come together. They are both the best...
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Director
I am really happy with EPSi and the support they provide. The tool is customizable according to our...
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Director
I would purchase the product again because I have been using it throughout my career, and I know it...
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Director
When Allscripts bought EPSi, we had a year or two that were very painful. The vendor released...
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Manager
When we tried to implement the costing system, we changed project managers multiple times, and they...
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Manager
We are transitioning away from EPSi's system. It wasn't robust enough for what our hospital needed....
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Manager
EPSi is okay at delivering new technology. They have expanded some things. There is a good learning...
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Manager
The people who are well trained are good with EPSi's tools, but if people aren't well trained, they...
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Manager
EPSi's training was limited. They gave us a basic course, and we have flown by the seat of our pants...
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Manager
EPSi's service isn't their strongest point. EPSi has had turnover, so they have fewer trained staff...
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Manager
Now that EPSi was bought out by Strata Decision technology, the vendor is a little bit stronger in...
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Director
We don't get services from EPSi, so we are pretty hands off from them. Occasionally, we contract...
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Director
The vendor does have training services, but they just aren't that great.
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Director
We use EPSi Decision Support for cost accounting and budgeting for the entire organization. EPSi is...
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Director
I would tell the vendor executives to do some soul searching with the new company. I am looking...
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Director
There are tons of things that I like about the product. It is fully functional for every aspect of...
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Director
We were excited a couple of years ago when some of the original EPSi staff returned. The vendor went...
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Director
We are excited about the direction the vendor is going. EPSi has some cool functionality in the...
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Director
The vendor is back on task from where they were a couple of years ago. New technological...
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Director
The vendor is doing well in executing their vision and current development. The support people are...
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Director
We haven't really changed in response to COVID-19. We have changed our costing periods and have...
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Director
We did a review a few years ago to see what else was on the market. We were still leaning toward the...
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Director
In terms of the costing and loading of patient-level information, I am really happy with the...
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Director
In the general ledger, we have been loading all of our COVID-19 costs into a new department that is...
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Director
EPSi did give us a dashboard that we could utilize for free for 90 days to help with COVID-19...
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Director
I am really happy with the product and the response times when I run into a problem. We did an...
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Director
I can’t think of anything off the top of my head that the vendor could improve, but there are some...
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Analyst/Coordinator
The version of the product that we have is very flexible. We can set up costing in multiple ways....
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Analyst/Coordinator
Over a year ago, the vendor was previewing a completely new version of the product. It was going to...
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Analyst/Coordinator
Strategic project budgeting is an interesting area. We haven't implemented that functionality, but...
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Analyst/Coordinator
We have a capital budget system that the vendor offers, but it is horrible. It hasn't been updated...
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Analyst/Coordinator
EPSi's customer service is excellent.
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Analyst/Coordinator
The budgeting product's flexibility creates complexity, but if we had the ability to monitor our...
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Analyst/Coordinator
When we load data, the EPSi product has a habit of accepting all of it whether or not it is valid....
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Analyst/Coordinator
EPSi did a phenomenal job of holding a webinar for what was normally an in-person, three-day class....
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Analyst/Coordinator
The training documentation is lacking. What we find in the system isn't thorough enough.
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