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EPSi Decision Support Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

We would like to use EPSi Decision Support for our long-term financial planning, but I just don't...

Feb 2021
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Director

The vendor's level of service is pretty low compared to some of our other vendors. Our other vendors...

Feb 2021
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Director

There really hasn't been a big change since EPSi was acquired by Strata Decision Technology. It...

Feb 2021
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Director

The costs are based on modules. If I had EPSi do upgrades, they would charge for those. But I would...

Feb 2021
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Director

In terms of new technology, there is some technology that we have decided not to go with. EPSi has...

Feb 2021
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Manager

The solution isn't very user friendly for a clinical department manager, whose strong suit may not...

Feb 2021
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Manager

EPSi's support people are good. They really try to help us promptly, and even if we can't come to a...

Feb 2021
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Director

The product is part of our long-term plans as much as anything would be part of our long-term plans....

Feb 2021
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Director

Sometimes the vendor wants to do something, and the technology or something else won't allow them...

Feb 2021
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Director

The ease of use depends on the type of end user. The training for the product was bad for a while,...

Feb 2021
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Director

EPSi Decision Support works as designed, but what the vendor designed the product to do doesn't...

Feb 2021
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VP/Other Executive

We are in a curious situation with EPSi. Some of the work we do in the product is more in depth. We...

Feb 2021
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VP/Other Executive

EPSi is a great company to work with. We have a great working relationship with them, and if things...

Feb 2021
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VP/Other Executive

Because EPSi has been purchased by Strata Decision Technology, there are a lot of unknowns in terms...

Feb 2021
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Director

We don't know what our relationship with the vendor will be like now that EPSi has moved to Strata....

Feb 2021
(0)
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Director

Our experience with the vendor's upgrades has been fabulous. The vendor has been very hands on with...

Feb 2021
(0)
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Director

For us, the average end user uses the system's reporting function. That part of the solution is a...

Feb 2021
(0)
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Director

The vendor has delivered everything that they said they were going to with this product. The...

Feb 2021
(0)
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Director

The executive involvement from both EPSi and Strata has been high. When we went through an RFP, we...

Feb 2021
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Director

I don't know about our long-term plans with the product. We have been looking at other decision...

Feb 2021
(0)
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Director

EPSi doesn't nickel-and-dime. We pay for our normal maintenance and any upgrades, but I don't feel...

Feb 2021
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Director

We just recently upgraded. We had some challenges. I wasn't here for the initial training, but I did...

Feb 2021
(0)
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Director

When it comes to the ease of use, we mostly have people who are medically inclined, and those people...

Feb 2021
(0)
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Director

I am really excited for EPSi and Strata Decision Technology to come together. They are both the best...

Feb 2021
(0)
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Director

I am really happy with EPSi and the support they provide. The tool is customizable according to our...

Feb 2021
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Director

I would purchase the product again because I have been using it throughout my career, and I know it...

Feb 2021
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Director

When Allscripts bought EPSi, we had a year or two that were very painful. The vendor released...

Feb 2021
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Manager

When we tried to implement the costing system, we changed project managers multiple times, and they...

Jan 2021
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Manager

We are transitioning away from EPSi's system. It wasn't robust enough for what our hospital needed....

Jan 2021
(0)
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Manager

EPSi is okay at delivering new technology. They have expanded some things. There is a good learning...

Jan 2021
(0)
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Manager

The people who are well trained are good with EPSi's tools, but if people aren't well trained, they...

Jan 2021
(0)
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Manager

EPSi's training was limited. They gave us a basic course, and we have flown by the seat of our pants...

Jan 2021
(0)
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Manager

EPSi's service isn't their strongest point. EPSi has had turnover, so they have fewer trained staff...

Jan 2021
(0)
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Manager

Now that EPSi was bought out by Strata Decision technology, the vendor is a little bit stronger in...

Jan 2021
(0)
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Director

We don't get services from EPSi, so we are pretty hands off from them. Occasionally, we contract...

Dec 2020
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Director

The vendor does have training services, but they just aren't that great.

Dec 2020
(0)
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Director

We use EPSi Decision Support for cost accounting and budgeting for the entire organization. EPSi is...

Dec 2020
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Director

I would tell the vendor executives to do some soul searching with the new company. I am looking...

Dec 2020
(0)
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Director

There are tons of things that I like about the product. It is fully functional for every aspect of...

Dec 2020
(0)
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Director

We were excited a couple of years ago when some of the original EPSi staff returned. The vendor went...

Aug 2020
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Director

We are excited about the direction the vendor is going. EPSi has some cool functionality in the...

Aug 2020
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Director

The vendor is back on task from where they were a couple of years ago. New technological...

Aug 2020
(0)
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Director

The vendor is doing well in executing their vision and current development. The support people are...

Aug 2020
(0)
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Director

We haven't really changed in response to COVID-19. We have changed our costing periods and have...

Aug 2020
(0)
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Director

We did a review a few years ago to see what else was on the market. We were still leaning toward the...

Aug 2020
(0)
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Director

In terms of the costing and loading of patient-level information, I am really happy with the...

Jun 2020
(0)
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Director

In the general ledger, we have been loading all of our COVID-19 costs into a new department that is...

Jun 2020
(0)
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Director

EPSi did give us a dashboard that we could utilize for free for 90 days to help with COVID-19...

Jun 2020
(0)
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Director

I am really happy with the product and the response times when I run into a problem. We did an...

Jun 2020
(0)
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Director

I can’t think of anything off the top of my head that the vendor could improve, but there are some...

Jun 2020
(0)
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Analyst/Coordinator

The version of the product that we have is very flexible. We can set up costing in multiple ways....

May 2020
(0)
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Analyst/Coordinator

Over a year ago, the vendor was previewing a completely new version of the product. It was going to...

May 2020
(0)
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Analyst/Coordinator

Strategic project budgeting is an interesting area. We haven't implemented that functionality, but...

May 2020
(0)
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Analyst/Coordinator

We have a capital budget system that the vendor offers, but it is horrible. It hasn't been updated...

May 2020
(0)
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Analyst/Coordinator

EPSi's customer service is excellent.

May 2020
(0)
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Analyst/Coordinator

The budgeting product's flexibility creates complexity, but if we had the ability to monitor our...

May 2020
(0)
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Analyst/Coordinator

When we load data, the EPSi product has a habit of accepting all of it whether or not it is valid....

May 2020
(0)
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Analyst/Coordinator

EPSi did a phenomenal job of holding a webinar for what was normally an in-person, three-day class....

May 2020
(0)
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Analyst/Coordinator

The training documentation is lacking. What we find in the system isn't thorough enough.

May 2020
(0)
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Director

EPSi’s product is not part of our long-term plans. A year from now, we won’t have the system. We are...

Mar 2020
(0)
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Director

EPSi’s product has been very reliable and stable. I would like improvements in terms of dashboards...

Mar 2020
(0)
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