EPSi Decision Support
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
The transition from EPSi to Strata was very seamless. For example, with the help desk, I tried to do...
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Our representative is so helpful and gets answers quickly to us and helps us look into issues. I...
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We did some training, and the trainer's training was a bit difficult because we work from home now....
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What the vendor says is going to happen with the product does happen. Normally, everything that the...
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Our leadership likes the dashboards. Our leaders are very happy that the decision support system is...
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I know that our leadership does not like to switch products. When our leaders make a decision on who...
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When we started working from home during the pandemic, the transition was seamless. Instead of...
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It seems like whenever the vendor is supposed to do a simple upgrade, the upgrade ends up not being...
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In terms of training, we have to seek out more information. The vendor doesn't force feed us...
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There are some features in the system that are amazing and that I couldn't imagine improving....
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We have a good relationship with the vendor. We have been able to see a lot of the same faces and...
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I don't know how to manage a business without a valid decision support system. EPSi Decision Support...
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The vendor is slow to react to changes in technology.
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The vendor's support is excellent. The vendor is on top of everything. They have done a better job...
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We were initially attracted to EPSi Decision Support because it is an open-source SQL platform. We...
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We have a good relationship with Strata Decision Technology, and they continue to support EPSi the...
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If I were to choose whether to buy the solution again, my choice would depend on what was in the...
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The solution's analysis side is excellent. No solution is perfect, but EPSi Decision Support works...
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EPSi's budgeting product is lacking. We would like to budget at the volume or service-code level....
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When we did our search, we did an RFI and then did demos. I was explicit about some functionalities...
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In terms of EPSi being acquired by Strata, I am not a Strata fan. I had some issues with them years...
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EPSi is not the driving force any longer because Strata is in the driver’s seat. That has changed...
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Strata offers a whole new arena of products that are easier for us to access, and that is a positive...
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Strata keeps pushing back the date for the release of the latest update, so we haven’t been able to...
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The report writer had a very limited rollout because it is not easy for people to use. We have a...
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Strata has more executive involvement than EPSi did. I have heard Dan Michelson talk several times...
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Strata’s software is cloud-based. We really rely on getting to the back end, and that is much more...
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So far, we have had very positive interactions with Strata. We had to redo our contract with them,...
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EPSi does pretty well on their upgrades. They are helping us with our conversion to a new ERP system...
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The training from EPSi is lacking. Their documentation and training could be improved. We were all...
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EPSi is lagging when it comes to data visualization. That is part of what Strata can offer or bring...
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Our end users like the product. We are keeping it. I think it can be improved. What the vendor is...
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It seems to take a long time to get something resolved through the help desk.
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Strata needs to make their other decision support system, StrataJazz Decision Support, more...
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We engaged EPSi for training services, and their training was some of the worst that I have ever...
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The software does what EPSi said it would do half of the time. EPSi is still one of the best vendors...
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The vendor's web support is decent, but the consultants are part of the product, and they were...
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When EPSi stopped the work on the product, they told us that they had done as much as they could....
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We engaged the vendor and were dissatisfied overall. We were supposed to receive a certain level of...
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We are aware of the fact that Strata Decision Technology purchased EPSi, and it seems like the...
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The software is outdated. We only have a handful of people left at the organization who actually...
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I would tell other buyers to beware. EPSi was purchased by Strata Decision Technology, and there...
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It seems like the market is going in a different direction from the vendor for this product. There...
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Before EPSi was acquired by Strata Decision Technology, their development efforts were focused on...
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The system is very functional. We are very happy with what we are able to produce using the system....
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Before the system was acquired, the vendor's leadership efforts were less visible to us. We were not...
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Our experience with EPSi has been a mixed bag. A couple of years ago, they had a user group...
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A couple of years ago, I might have said that I would definitely buy the system again, but I am not...
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For power users, EPSi Decision Support is pretty robust as long as users can spend the time and...
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We engaged EPSi to do an upgrade, and so many things went wrong. A lot of the detailed technical...
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I have been having some issues with the vendor's support. If I have to open a ticket, I usually put...
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A year from now, our satisfaction is going to depend upon us being able to start doing what we...
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There have been some unusual things happening with our setup and some things that we just can't...
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If there is a specific gap in the functionality, it is because of the age of the product and how...
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Several years ago, we moved from an old version to a new version. During that time, we had some...
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The vendor proactively offers web access where they demonstrate current problems and show us how we...
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We pay a lot for our maintenance fee, which normally would include any enhancements and bug fixes....
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The support for EPSi was good until the acquisition, and they went silent for a few months until...
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I would tell someone considering EPSi's product that the product is at the end of its life, and I...
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The ease of use with the product has dropped. We did an internal exercise, and some of our users...
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We have been talking to Strata about their family of products and getting more familiar with it to...
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We have not seen a large number of enhancements to the product. We have watched multiple companies...
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There isn't simple integration between other systems and EPSi Decision Support. That may be because...
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The ad hoc building of reports is not very intuitive at all. The system requires a lot of clicks,...
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We would like to use EPSi Decision Support for our long-term financial planning, but I just don't...
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The vendor's level of service is pretty low compared to some of our other vendors. Our other vendors...
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There really hasn't been a big change since EPSi was acquired by Strata Decision Technology. It...
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The costs are based on modules. If I had EPSi do upgrades, they would charge for those. But I would...
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In terms of new technology, there is some technology that we have decided not to go with. EPSi has...
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The solution isn't very user friendly for a clinical department manager, whose strong suit may not...
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EPSi's support people are good. They really try to help us promptly, and even if we can't come to a...
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The product is part of our long-term plans as much as anything would be part of our long-term plans....
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Sometimes the vendor wants to do something, and the technology or something else won't allow them...
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The ease of use depends on the type of end user. The training for the product was bad for a while,...
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EPSi Decision Support works as designed, but what the vendor designed the product to do doesn't...
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We are in a curious situation with EPSi. Some of the work we do in the product is more in depth. We...
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EPSi is a great company to work with. We have a great working relationship with them, and if things...
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Because EPSi has been purchased by Strata Decision Technology, there are a lot of unknowns in terms...
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We don't know what our relationship with the vendor will be like now that EPSi has moved to Strata....
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Our experience with the vendor's upgrades has been fabulous. The vendor has been very hands on with...
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For us, the average end user uses the system's reporting function. That part of the solution is a...
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The vendor has delivered everything that they said they were going to with this product. The...
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The executive involvement from both EPSi and Strata has been high. When we went through an RFP, we...
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I don't know about our long-term plans with the product. We have been looking at other decision...
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EPSi doesn't nickel-and-dime. We pay for our normal maintenance and any upgrades, but I don't feel...
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We just recently upgraded. We had some challenges. I wasn't here for the initial training, but I did...
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When it comes to the ease of use, we mostly have people who are medically inclined, and those people...
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I am really excited for EPSi and Strata Decision Technology to come together. They are both the best...
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I am really happy with EPSi and the support they provide. The tool is customizable according to our...
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I would purchase the product again because I have been using it throughout my career, and I know it...
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When Allscripts bought EPSi, we had a year or two that were very painful. The vendor released...
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