![KLAS VP of Payer/Provider Collaboration - Boyd Stewart](https://klasresearch.com/files/assets/ourteam/Boyd-Stewart-456.jpg?preset=photo-employee-thumbnail-89)
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User Commentary
Loyalty, Operations
We haven't made any firm decisions yet on expanding any services. EXL has a payer portal that feels...
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Relationship
We haven't had any issues with the partnership. We have had improvements. Previously, my...
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Loyalty, Relationship
Previously, we had a face-to-face meeting with EXL. Our relationship had been very virtual all...
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Relationship
We have been dealing with EXL for a long time. They have been involved with diplomacy audit...
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Relationship
From day one, EXL has been collaborative. That is in their DNA. They weren't always EXL, and they...
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Relationship
EXL pivots very well. Large companies don’t pivot well when moving from one process to another or...
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Relationship
I have a standing, one-on-one meeting with high-level leadership at EXL, and we have regularly...
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Operations
The EXL implementation was a little slow sometimes in terms of getting changes put in, so the speed...
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Relationship
What we have from EXL is a service, not exactly a product. We are not using an actual application of...
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Loyalty, Product
EXL product functionality could improve; that is just going to be a matter of continuing to expand...
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Relationship
EXL has identified providers with what at first glance appears to be problematic billing patterns,...
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Loyalty, Relationship
In general, EXL is very collaborative. Anytime we need to call on EXL to help us think through a...
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Loyalty, Relationship
When I think about areas of opportunity for EXL, like a lot of vendors, EXL is trying to go after...
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Relationship, Value
EXL has done well regarding cost over the time we have had our partnership with them. We definitely...
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Relationship
EXL is in a bit of a unique relationship with us. We leverage them in a number of different ways...
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Relationship
EXL has some representatives who have done an excellent job with lines of communication. Outside of...
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Operations
The project with EXL was the fastest implementation that I have ever completed.
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Culture
Through the contracting process, we were pretty strong with negotiations and got a very strong contract....
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Operations
The solution is easy to use and navigate. We had no training, and we may be unique users because we...
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Relationship, Product
EXL meets our needs, and we have all the interoperability we need, along with the file exchange. I...
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Relationship, Operations
The vendor does things by the book. They present concepts to us, and we approve things. We have...
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Relationship, Product
We have regular calls with the vendor, but the vendor is just not innovative right now. We don't...
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Relationship
The vendor has nice support people to work with; the people are always a friendly bunch. Even though...
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Product
The vendor does what they are contractually obligated to do from a service standpoint, and the...
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Relationship, Operations
I have a great relationship with EXL's staff members. In fact, sometimes when a provider calls us,...
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Relationship
Previously, we had an issue, and the vendor's people helped us right away. EXL's people are very...
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Loyalty, Relationship
I like working with EXL. They are very easy to work with, and they get along well with my team. The...
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