EXL Payment Integrity Solutions (Mostly Post-Pay) Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Relationship
We have been dealing with EXL for a long time. They have been involved with diplomacy audit...
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Relationship
From day one, EXL has been collaborative. That is in their DNA. They weren't always EXL, and they...
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Relationship
EXL pivots very well. Large companies don’t pivot well when moving from one process to another or...
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Relationship
I have a standing, one-on-one meeting with high-level leadership at EXL, and we have regularly...
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Operations
The EXL implementation was a little slow sometimes in terms of getting changes put in, so the speed...
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Relationship
What we have from EXL is a service, not exactly a product. We are not using an actual application of...
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Loyalty, Product
EXL product functionality could improve; that is just going to be a matter of continuing to expand...
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Relationship
EXL has identified providers with what at first glance appears to be problematic billing patterns,...
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Loyalty, Relationship
In general, EXL is very collaborative. Anytime we need to call on EXL to help us think through a...
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Loyalty, Relationship
When I think about areas of opportunity for EXL, like a lot of vendors, EXL is trying to go after...
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Relationship, Value
EXL has done well regarding cost over the time we have had our partnership with them. We definitely...
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Relationship
EXL is in a bit of a unique relationship with us. We leverage them in a number of different ways...
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Relationship
EXL has some representatives who have done an excellent job with lines of communication. Outside of...
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Operations
The project with EXL was the fastest implementation that I have ever completed.
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Culture
Through the contracting process, we were pretty strong with negotiations and got a very strong contract....
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Operations
The solution is easy to use and navigate. We had no training, and we may be unique users because we...
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Relationship, Product
EXL meets our needs, and we have all the interoperability we need, along with the file exchange. I...
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Relationship, Operations
The vendor does things by the book. They present concepts to us, and we approve things. We have...
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Relationship, Product
We have regular calls with the vendor, but the vendor is just not innovative right now. We don't...
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Relationship
The vendor has nice support people to work with; the people are always a friendly bunch. Even though...
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Product
The vendor does what they are contractually obligated to do from a service standpoint, and the...
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Relationship, Operations
I have a great relationship with EXL's staff members. In fact, sometimes when a provider calls us,...
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Relationship
Previously, we had an issue, and the vendor's people helped us right away. EXL's people are very...
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Loyalty, Relationship
I like working with EXL. They are very easy to work with, and they get along well with my team. The...
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Relationship
Our experience with EXL has been great. The vendor has been really good with communication, and they...
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Relationship
We don't really have any issues with the vendor. Anytime an issue comes up, we bring it to their...
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Relationship
EXL is a great company to work with. I haven't really had any poor experiences with the vendor....
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Relationship
When our providers reach out to our EXL network representative, they aren't able to get through the...
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Relationship
EXL is responsive, and we have a main contact that is really responsive. We don't have a portal that...
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Value
I think that we are saving money with EXL, but I don't know whether we are saving what they think we...
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Product, Value
There are a lot of reports that go back and forth. There are errors in the reports, so the reports...
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Relationship
My staff loves EXL. The vendor is super responsive and easy to work with, but when it comes to...
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Culture
We have had problems with invoices. We wonder why the vendor sits on invoices for so long. It is...
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Relationship
The work that EXL does is very good. It isn't like there are zero errors in payments, but the vendor...
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Relationship, Product
I haven’t heard of anybody having a problem with EXL Payment Integrity Solutions. It is pretty...
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Relationship
I forget sometimes that EXL is actually a vendor. They are just fabulous. They bend over backward...
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Relationship, Operations
EXL is a nimble company, and because of our size, we can really appreciate their nimbleness. For...
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Relationship
EXL underpromises and overdelivers in almost every instance, and their outcomes are fabulous. When...
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Value
EXL does the opposite of nickel-and-diming. They definitely give value for the money we pay.
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