WellSky Long-Term Care (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Analyst/Coordinator

Relationship, Value

Things have gotten a little better with Experience Care. Our communication has improved, and I feel...

Apr 2024
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Analyst/Coordinator

Operations, Product

Experience Care could work on having a little less when it comes to menu options. That part can be a...

Apr 2024
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Analyst/Coordinator

Relationship, Product

One major thing that is going well with NetSolutions is having a point of contact from Experience...

Apr 2024
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Analyst/Coordinator

Product

It is pretty nice having access to control pretty much every menu option in NetSolutions. The...

Apr 2024
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Manager

Loyalty, Product

I left NetSolutions because it just wasn’t for me. It wasn’t working out because I actually had to...

Apr 2024
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Manager

Product

I like that NetSolutions has a function called eDoc where I can pull all the documents, like the...

Apr 2024
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Manager

Operations

I don’t think I have ever seen anything for EHR training from Experience Care.

Apr 2024
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Manager

Product, Value

NetSolutions saves us paper, and it is a good place to find what we need in the EHR easily.

Apr 2024
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Manager

Product

With NetSolutions, if a resident came in, the front office was able to get to the resident right...

Apr 2024
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Manager

Product

We have had some issues with NetSolutions when it comes to upgrades that needed to be corrected the...

Apr 2024
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Manager

Operations

Experience Care has training for the financial side of NetSolutions, but I don’t think they push it...

Apr 2024
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Manager

Relationship

The support people from Experience Care always answer my questions, but I think Experience Care is shorthanded....

Apr 2024
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Manager

Product, Value

The electronic billing in NetSolutions is pretty easy. There are a lot of reports in NetSolutions,...

Apr 2024
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Manager

Product

The physician orders in NetSolutions could be better. There could be more of an ability to use HL7...

Apr 2024
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Nurse

Relationship

The number-one reason I like Experience Care is that they are so quick to respond to us. They are...

Apr 2024
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Nurse

Product

NetSolutions is a lot more stable than it used to be. At this point, Experience Care is pretty much...

Apr 2024
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Nurse

Product, Value

There are certain modules that we want to add to NetSolutions, and those have add-on charges. I...

Apr 2024
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Nurse

Product

Some of NetSolutions is not very user friendly. When we add a new patient, it takes a long time to...

Apr 2024
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Nurse

Relationship

NetSolutions does MDSs well. And when I call Experience Care on rare occasions, they help me at any...

Apr 2024
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Analyst/Coordinator

Product

NetSolutions’ billing has a lot of different layers to it, and Experience Care seems to set up their...

Apr 2024
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Analyst/Coordinator

Product

I would like to not have to go to so many different places to update information in NetSolutions....

Apr 2024
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Director

Relationship

The customer service team is great at helping with issues.

Mar 2024
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Director

Operations

I wish Experience Care provided some kind of onboarding training for new hires. If we knew what new...

Mar 2024
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Director

Product

I have been burned by Experience Care’s upgrades before. NetSolutions is hard to integrate....

Feb 2024
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CEO/President

Product

We have been working with the vendor for a while to tie things together to make the system more user...

Jan 2024
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CEO/President

Operations, Product

NetSolutions is a confusing program. It takes a lot of training for our nurses to really understand...

Jan 2024
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CEO/President

Relationship

The vendor has stepped things up, but we still aren't satisfied with them.

Jan 2024
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Manager

Value

Experience Care sends us a bill every year, and I don't know whether it is for updates or what, but...

Dec 2023
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Manager

Relationship

Usually, we find Experience Care’s errors instead of them proactively telling us. If somebody else...

Dec 2023
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Manager

Operations

Experience Care doesn't do enough training. If we have somebody new, we have to train them. If the...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor’s support people have always been on point. I usually send them an email, and within the...

Oct 2023
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Analyst/Coordinator

Product

In NetSolutions, the medication administration process is very easy. We just have to point and click...

Oct 2023
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Analyst/Coordinator

Product

We would like to be able to pull up different tabs in NetSolutions so that we wouldn't have to go...

Oct 2023
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Analyst/Coordinator

Culture, Relationship

At one point, we made a request to the vendor, and they built it out for us. We didn't have that...

Oct 2023
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Nurse

Product

The product is missing something our facility needs with regard to the care plans and how we have...

Oct 2023
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Nurse

Operations, Product

We can still use the product, but there are small hang-ups that Experience Care didn't catch before...

Oct 2023
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Nurse

Loyalty, Relationship

There are a number of people that I have worked with at the company who are no longer there. I have...

Oct 2023
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Nurse

Operations

I like that Experience Care has been providing a lot of training for users. The staff that I work...

Oct 2023
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Analyst/Coordinator

Value

Experience Care keeps us alert. Whenever there is something wrong with the system, it gets handled...

Oct 2023
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Analyst/Coordinator

Operations

Since Experience Care did our last upgrade, everything has been better than it used to be. I am...

Oct 2023
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Manager

Product

NetSolutions seems to be the only thing out there that can accommodate our facility in all its...

Sep 2023
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Manager

Product

The product works, but there are some things that we could work together on to make the product even...

Sep 2023
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Manager

Relationship

The vendor’s support is usually really good. I usually have somebody that calls me quickly, though I...

Sep 2023
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VP/Other Executive

Loyalty, Operations

What we have done so far has been good with training, but we are ready for a little more as we move...

Jul 2023
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VP/Other Executive

Relationship

The advice that I would give to a peer is that they should make sure they can integrate the product...

Jul 2023
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VP/Other Executive

Relationship

The product is pretty user friendly and easy to access for our staff. The teams from the vendor that...

Jul 2023
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VP/Other Executive

Loyalty

We want to start using NetSolutions for more of the documentation pieces. That will be a win. With...

Jul 2023
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Analyst/Coordinator

Relationship

I love the vendor's customer service. Their representatives are awesome. They are very...

Jun 2023
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Analyst/Coordinator

Loyalty

We have had different vendors with different products come in and give us an overview so that we can...

Jun 2023
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Analyst/Coordinator

Culture, Value

The vendor is good about telling us when there is an extra charge for something. If we want them to...

Jun 2023
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