findhelp (Aunt Bertha)
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
User Commentary
I like the accessibility and ease of use of Aunt Bertha for people using the product. I think there...
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I like the vendor’s support, responsiveness, and creative problem solving.
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Using Aunt Bertha does require time, and the key barrier to most people's adoption is just that the...
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I enjoy talking about Aunt Bertha with other organizations. It takes a lot of time and energy to get...
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The vendor could improve interoperability and integration by broadening their software's scope to...
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Aunt Bertha is very adaptive to our needs, and as they have grown, they have made sure that their...
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The culture that has trickled down from the CEO to the workforce is a huge bonus with Aunt Bertha....
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With Aunt Bertha, we have dedicated support. They have definitely beefed things up in the last...
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Aunt Bertha delivers their training in a nice package. However, if they continue to grow, they will...
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If I were choosing a product again, I would look at some of the competitors out there. However, Aunt...
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The product is easier for professional end users than patients. We can’t depend on people to...
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In service areas, Aunt Bertha needs to get more granular. The system is set up by county. Some...
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Our support comes from our account executive. Usually, we don't have to call the regular help desk....
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One outcome of the product is the number of searches. The number of referrals isn’t so great, but...
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Aunt Bertha is working with Epic to be part of the care coordination package by using Epic's SQL...
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I am hoping there will be a breakthrough in the product in terms of organizations signing up to be...
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I would like Aunt Bertha to do the kind of research that KLAS does. They aren't necessarily asking...
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We have had an excellent experience with findhelp. They have been very oriented toward customer...
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We have gotten a little caught up in our Medicaid transformation efforts because our state selected...
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We have asked for a lot of little things, and findhelp hasn't charged us. That is one thing we...
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The vendor is extremely responsive when we come to them with issues. We have customer success...
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We have had some barriers with our EMR integration in terms of translating fields properly. The...
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Customers start with the cloud-based instance of Aunt Bertha where team members log in via single...
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findhelp has a robust analytics suite that has helped us understand the needs of different members...
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I appreciate the vendor's approach. The founder started findhelp because they were trying to find...
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Aunt Bertha is a great tool that brings forward a lot of resources for our community. A great...
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We have integration with Aunt Bertha and our EMR, and it is currently not where we want it to be,...
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Any recommendation I have around Aunt Bertha has to do with interoperability or working with other...
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Aunt Bertha is consistently working on their care management capabilities on the back end to support...
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On the case management side, the feature in Aunt Bertha that is not useful is the one that we assign...
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Aunt Bertha works very hard to stay updated when there are national disasters and resources that are...
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Some of the issues we are having with Aunt Bertha have to do with our colleague groups. We have one...
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Aunt Bertha needs a little work in terms of engaging community-based organizations and having...
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Aunt Bertha has a lot of great material for training, but we have to go find it and dig in, and...
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The solution's technology isn't all there. Aunt Bertha wants this solution to become a referral...
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The vendor's customers service is pretty good. I like their responses to customer feedback. Their...
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Ease of use is one of Aunt Bertha’s strong points. They kept the layout very basic and easy to read....
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We are continuing to move forward, and as a product, Aunt Bertha is not as quick to change as we...
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The vendor is fairly responsive to suggestions or at least to have a conversation about what it may...
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We did a review of several different platforms, and there were a couple of reasons we decided to go...
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Aunt Bertha does not charge for every little thing. We definitely get our money's worth.
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There are times I wish the vendor would charge us more. In a vendor contract with Aunt Bertha,...
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Aunt Bertha's customer success team has been very easy to work with. Part of that is their...
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Aunt Bertha's software has really great dashboards where we can look at the data as they present it....
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The system is all cloud based, so we are on the most up-to-date version. Aunt Bertha automatically...
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Aunt Bertha keeps their promises, but they fail to maybe meet the needs that we have set out in a...
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We just have a fixed price, and that is good. We pay the fee, and they do a lot of work with us...
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Aunt Bertha is a little behind the curve when it comes to interoperability. They are built really...
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As the source directory, the system does really well in terms of the ease of use, the functionality...
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We have seen that a lot of times when Aunt Bertha has made changes or there has been an update that...
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For one of our programs, Aunt Bertha's solution is the primary tool that we are using, so we are...
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Aunt Bertha is very healthcare focused, but a core piece of their work is going to be connecting...
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Aunt Bertha could be better finalizing the changes or the updates that they have done and wrapping...
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When we have a question, Aunt Bertha is very responsive in terms of training, answering questions,...
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For the most part, the system functions the way we anticipated. The biggest thing is the connection...
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We are able to embed the solution within our EHR. The system is used by a lot of different...
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In a future version of Aunt Bertha, we are hoping that we will be able to better integrate it into...
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We have a bunch of different requests that we make to fix certain little things, and those requests...
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Part of the power with Aunt Bertha is that they are a really responsive vendor who is really...
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We have had a really great experience working with Aunt Bertha and being able to give them feedback...
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The challenges we face with Aunt Bertha are around the integration, but the issues are more on our...
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We are using Aunt Bertha's system much more widely than we were previously. Before, we didn't have...
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Aunt Bertha's team has grown so much, and we have seen really great communication about product...
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I don't think tangible outcomes are as much a reflection of Aunt Bertha as they are a reflection of...
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I feel like we have really gotten our money's worth with Aunt Bertha's system. It is a free website...
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Everything really came down to having a dedicated resource on Aunt Bertha’s end for my work. The...
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The vendor's training is excellent. The people sit down and work with us on our specific workflows....
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The vendor really stepped up with new features around COVID-19. They just really helped us put...
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We are integrated with one of our several EMRs. We have a portion of our staff members who are...
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I have a representative that I work with all the time and who is my go-to person when I have...
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My favorite part of working with Aunt Bertha has been the company culture. Every single person that...
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Aunt Bertha is getting better at pulling together all of their customers. Aunt Bertha had their...
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When it comes to contracting, Aunt Bertha has done a good job of negotiating, modifying, and...
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The implementations with Aunt Bertha are a lot better now than they were in the past. Aunt Bertha is...
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I haven't had any issues with Aunt Bertha's product. The system is pretty slick. There is technology...
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Aunt Bertha's support is super accessible. That is a differentiator for Aunt Bertha. They are...
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There is a ton of data for visualization for information, but I would love to see the data become...
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I recommend Aunt Bertha's system to a lot of my colleagues. I have definitely called up some of my...
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When I had an internal issue, Aunt Bertha stepped in to fill a gap. Their community-engagement...
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If I had had a few more months to make a purchase decision, I might have made a different choice....
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Aunt Bertha came out here several times and did a remote demo. We didn't get that with other...
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The product will send information about our patients from our EMR to community resources. However,...
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My group uses the Aunt Bertha product as a case management tool. We can track our patients and other...
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Aunt Bertha is part of our organization's long-term plans. We are embarking on long-term projects...
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I would buy the Aunt Bertha system again. I have looked at other platforms that are free or less...
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The Aunt Bertha system is pretty user friendly. Aunt Bertha has done a good job with the main views...
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When I filter the data down to different roles, the level of data we can view is lessened. My team...
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The reporting in the product is difficult for new users to navigate. I spent a lot of time going...
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In the beginning, Aunt Bertha gave me a contact to go to when I had any issues, but that person...
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Sometimes when we need assistance with something, Aunt Bertha might take a little while to fix the...
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From a technology standpoint, Aunt Bertha is a very new company, and they have some catching up to...
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Aunt Bertha has full support. That is good because they help address social determinants of health,...
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It is hard to say where we will be in a year from now. The system is up and running. We don't have a...
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Aunt Bertha has two platforms. Aunt Bertha very strongly, to a fault, recommended one platform when...
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There is a limitation to the integration with our core system; therefore, more work is required....
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Aunt Bertha has been requesting more from us, and that gets a little exhausting after a while. They...
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Aunt Bertha has been good at alleviating pain points, but the expected outcomes have been tough to...
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