findhelp (Aunt Bertha) Commentary
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Subject Expert
Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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User Commentary

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Manager

Product

findhelp could do better at putting features front and center. For instance, the tool for...

Nov 2023
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Manager

Product

findhelp has not kept their promises about product development and making the tool more user...

Nov 2023
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Manager

Relationship

findhelp does well with community engagement and providing support to our local teams so that they...

Nov 2023
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VP/Other Executive

Value

findhelp is one of the more affordable vendors out there compared to the other vendors of SDOH...

Nov 2023
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VP/Other Executive

Relationship

findhelp has come to the table with us to design workflows and reports and to find data. They have...

Nov 2023
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VP/Other Executive

Relationship

findhelp reaches out to us constantly. We have regular huddles with the vendor. They do an...

Nov 2023
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Director

Relationship, Product

I would tell a peer that we are happy with findhelp. The community engagement piece has gone well....

Oct 2023
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Director

Relationship

I like working with findhelp’s team. It feels like we are problem-solving together. I have the...

Oct 2023
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Director

Relationship

We have a product manager we work with, and if we bring things to them, they usually have to ask...

Oct 2023
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Director

Product

There are some capabilities that we want, and I'm not sure that findhelp can do those. We are...

Oct 2023
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Director

Product

The only thing that we have challenges with is the capability to log referrals within findhelp. That...

Oct 2023
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Director

Relationship

findhelp is very responsive. The community engagement and community success manager we have we meet...

Oct 2023
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Director

Loyalty, Product

Looking to the future, we would like the capability to automate the assessment or match the...

Oct 2023
||
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Director

Operations

We have been very successful with findhelp, and it was very easy to implement their product and...

Oct 2023
||
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Director

Value

When we first contracted with findhelp, everything was included in our bundle, and it was lovely....

Oct 2023
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Director

Relationship, Product

findhelp has been delightful. We have made a couple of changes to our program, and findhelp has been...

Oct 2023
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Director

Relationship

As the vendor has been growing nationwide, it has been really good to have our local community...

Oct 2023
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Director

Relationship, Product

Because findhelp got out of the gates first, they have a lot of the bigger players already...

Oct 2023
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Director

Product

The only challenge with findhelp is that users have to be somewhat computer literate. Most people...

Oct 2023
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Director

Relationship

We are assigned a consultant from the vendor, and we have monthly touchpoints with them. Those...

Oct 2023
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Director

Relationship, Product

The system has a loop-closure functionality that enables community partners to close the loop on...

Oct 2023
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Director

Loyalty, Value

Right now, findhelp avoids charging us for every little thing, but they have had some conversations...

Oct 2023
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Director

Relationship

findhelp does well with their responsiveness when it comes to customer service. I would tell a peer...

Oct 2023
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Director

Relationship, Product

Getting information from the system into our EMR is one of our pain points. findhelp isn't the only...

Oct 2023
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Director

Relationship, Product

Something that makes us use findhelp's system instead of our EMR is that findhelp has local,...

Oct 2023
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Analyst/Coordinator

Product

One of my favorite things about the findhelp platform is how it lets community partners show up....

Sep 2023
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Analyst/Coordinator

Operations

We like to take the vendor’s training materials and rebrand them ourselves, but findhelp conducts a...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Our organization is so big that sometimes we don't move as fast. findhelp, on the other hand, is...

Sep 2023
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Analyst/Coordinator

Relationship

I love findhelp. I find them to be the best partners out of all the different vendors that we have...

Sep 2023
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Analyst/Coordinator

Value

findhelp is certainly one of the most affordable options on the market. We have used other...

Sep 2023
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Director

Relationship, Operations

We have had a great customer success manager and a great community engagement manager from findhelp,...

Sep 2023
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Director

Value

findhelp's prices have been pretty reasonable. The vendor also allows us to talk through each of...

Sep 2023
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Director

Relationship

We have a project that we are working on that we thought we could do quickly with the vendor....

Sep 2023
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Director

Operations, Product

findhelp's ease of use could be a training component. Some of the feedback we have received from our...

Sep 2023
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Director

Relationship, Operations

At the onset of the system's implementation, we received a lot of executive involvement, but then...

Sep 2023
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Analyst/Coordinator

Relationship

There are a lot of things about the way that findhelp does business that I really appreciate. They...

Sep 2023
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Analyst/Coordinator

Loyalty

There are some product functionalities in development that we are waiting to make use of. I'm very...

Sep 2023
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Analyst/Coordinator

Product

The product is very aesthetically pleasing and intuitive for users, which makes training very easy....

Sep 2023
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Analyst/Coordinator

Culture, Relationship

Involvement with the vendor’s executives was expected from a sales perspective, but now that we are...

Sep 2023
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Manager

Loyalty, Product

findhelp's product is really one of the best options available at this time. One of the things that...

Sep 2023
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Manager

Relationship, Operations, Product

As one of the higher users of the platform, it would be helpful to have more guidance from findhelp....

Sep 2023
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Manager

Relationship

Our management team gets support whenever we request it. That is extremely helpful. The vendor’s...

Sep 2023
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Manager

Operations

I am quite satisfied with the training aspects. The findhelp team excels in the functionality piece,...

Sep 2023
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Manager

Relationship, Product

findhelp is a wonderful product. My only complaint is that there are sometimes glitches, such as...

Sep 2023
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Manager

Operations, Product

Navigating the product is super straightforward. Users catch on quickly. However, sometimes the...

Sep 2023
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Manager

Loyalty, Product

findhelp is super helpful with regard to accessing and understanding available reports. They have...

Sep 2023
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Manager

Relationship

It seems like there is a lot of turnover or shifts in positions at findhelp. Every few months, it...

Sep 2023
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Director

Relationship

The vendor’s executives are really quick. If I need a senior-level person, they bring that person to...

Sep 2023
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Director

Product

findhelp is a user-friendly platform; the public and private access, the language, and the search...

Sep 2023
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Director

Relationship

findhelp is collaborative with us as a payer-provider partner. All a customer needs to do is...

Sep 2023
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Director

Loyalty, Relationship, Product

The challenge that we have at times with the vendor is just with the timeline of addressing our...

Sep 2023
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Director

Relationship

The support for findhelp typically involves meetings. We meet with the support people, and we have a...

Sep 2023
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Analyst/Coordinator

Relationship

In terms of everyday support, findhelp has a suggestion button we can use if we want to correct a...

Sep 2023
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(0)
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Analyst/Coordinator

Operations, Product

I find the system to be fairly intuitive, but everybody learns differently, and everybody adapts to...

Sep 2023
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Analyst/Coordinator

Product

Overall, I'm really satisfied with the product that the vendor delivers for us. My job is working...

Sep 2023
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Manager

Relationship, Product

There have been little tweaks here and there to things in the findhelp system. In the last year, I...

Sep 2023
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Manager

Product, Value

Things are going well with findhelp. I feel like we have gotten more into the swing of things. Our...

Sep 2023
||
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Manager

Operations

findhelp trained me. They have had a lot of training opportunities. I feel comfortable using the...

Sep 2023
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Manager

Culture

findhelp promoted a lot of close-the-loop stuff, and that isn't happening to the same extent as the...

Sep 2023
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Manager

Loyalty

For where we want to be, we are on the right track for the most part. I am hoping my satisfaction...

Sep 2023
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Manager

Value

We have a good rate for the system, so what we are paying is good. findhelp has avoided charging for...

Sep 2023
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Manager

Relationship

The quality of findhelp’s ongoing support is high. The vendor is very responsive to us. Even if they...

Sep 2023
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Manager

Relationship

The people we work with aren’t at an executive level. They are findhelp’s senior customer support...

Sep 2023
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Manager

Product

findhelp doesn't necessarily tie into our SDOH screening. There is maybe some potential for that,...

Sep 2023
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Manager

Product

To use findhelp, the staff has to open up something else and go through it. But I think findhelp can...

Sep 2023
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Manager

Product

Our outcomes are the number of referrals and the number of closed loops. The numbers are still...

Sep 2023
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Director

Relationship

The level of engagement that we have with the findhelp team is great. We love the fact that we have...

Aug 2023
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Director

Relationship

We love findhelp; they are amazing. I do think that there are some things that could be improved on....

Aug 2023
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(0)
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Director

Product

Since we have fully implemented findhelp, the feedback that we have often gotten from staff and the...

Aug 2023
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Director

Culture

The vendor originally sold us integration with our EMR, and I don't think we fully understood that....

Aug 2023
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(0)
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Director

Operations, Product

If a client has the launch integration functionality rather than native integration, that requires a...

Aug 2023
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Director

Relationship, Product

We are trying to think creatively about how we can promote user engagement. One idea is to save...

Aug 2023
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Director

Relationship

On the community engagement side, it is great that findhelp has an open-source network and is...

Aug 2023
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Director

Operations

The go-live process went well with findhelp.

Aug 2023
||
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Director

Relationship, Product

There are a lot of things that sound great, like community coalitions, collaboratives that findhelp...

Aug 2023
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Director

Relationship, Product

Sometimes the things findhelp is proactive about are a bit silly. No one really needs the...

Aug 2023
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Analyst/Coordinator

Operations

findhelp’s training is too basic. They should know their clients. The vendor has a one-size-fits-all...

Aug 2023
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Analyst/Coordinator

Relationship

I have brought up concerns with our regional support person. I don't know whether there is going to...

Aug 2023
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Analyst/Coordinator

Product

I like the platform. It is very useful for what it is intended for. I have used a lot of different...

Aug 2023
||
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Analyst/Coordinator

Product

An area where the product can be improved is for there to be a user-friendly monitoring tool to help...

Aug 2023
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Director

Product

We would like the vendor to focus on creating and enhancing value from the perspective of a...

Jun 2023
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Director

Relationship

The vendor does some engagement with our community-based organizations, so that is good.

Jun 2023
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Manager

Loyalty

One of the things we will need in the future is the ability for community-based organizations to...

Jun 2023
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Manager

Loyalty, Relationship

Alignment with our EMR is one of the things that we are eager to see, and the vendor is working with...

Jun 2023
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Manager

Culture

We signed a contract with findhelp, and everything was included in the scope of the contract that we...

Jun 2023
||
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Manager

Relationship

Our team members find Aunt Bertha easy to work with. They like the ability to add community-based...

Jun 2023
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Manager

Relationship, Operations

The product is relatively scalable. It is easy to teach people how to use the platform. findhelp has...

May 2023
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Analyst/Coordinator

Relationship

findhelp does a great job of recruiting people to this space who have a passion for the work, and...

Apr 2023
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Analyst/Coordinator

Product

The biggest pain point that I hear from others about findhelp is the challenge of keeping the...

Apr 2023
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Analyst/Coordinator

Relationship

findhelp is very proactive in terms of coordinating organizations like ours with others and setting...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

One challenge with findhelp is that we need the documentation in the solution to translate into our...

Apr 2023
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Director

Loyalty, Relationship, Product

findhelp is coming up with things that will work more closely with some of our goals. They are...

Apr 2023
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Director

Operations, Product

findhelp is well designed and visually appealing. I haven't run across too many people who can't use...

Apr 2023
||
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Director

Relationship

When we have emailed somebody or submitted a request online, findhelp has usually responded really...

Apr 2023
||
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Director

Relationship

findhelp has very open lines of communication. They are constantly trying to make sure that we have...

Apr 2023
||
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Director

Operations

findhelp is easy to use. We don't have to spend a lot of time on training on how to use it, how to...

Apr 2023
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Director

Relationship

The findhelp team is very responsive. If we do encounter an issue, the vendor is very responsive to...

Apr 2023
||
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Director

Loyalty, Value

One of the barriers that we are coming across is getting the community on board with using the...

Apr 2023
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Director

Product

In terms of navigation, when we search for something that we are not really familiar with, findhelp...

Apr 2023
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Manager

Operations

We don't necessarily avail ourselves to a lot of ongoing training, but the vendor has made it...

Mar 2023
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Manager

Loyalty, Relationship

One area that findhelp could focus on improving is our experience with organizational strategy. That...

Mar 2023
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Manager

Relationship

Things have gone very well with findhelp. They are extremely responsive. They stay a step ahead of...

Mar 2023
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(0)
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Manager

Relationship, Product

There are multiple services that do what findhelp does, and if someone else in the organization...

Mar 2023
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(0)
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VP/Other Executive

Operations

findhelp is super proactive. Their training is super clear and very basic. It is not prerecorded...

Mar 2023
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(0)
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Manager

Loyalty, Product

findhelp is still in its infancy stage. We want to see more out of the system.

Mar 2023
||
(0)
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Manager

Product

I would recommend findhelp to a peer who wasn't in the state market.

Mar 2023
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Manager

Relationship

I have a counterpart on the vendor's side who communicates with me, and they are very willing to...

Mar 2023
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Manager

Product

findhelp is user friendly for consumers to jump on and use. It is very easy to search the system....

Mar 2023
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VP/Other Executive

Product

We don't have a lot of new technology requirements, but if we want to integrate new things, findhelp...

Mar 2023
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VP/Other Executive

Relationship

We have regularly scheduled meetings with findhelp to solve problems and share ideas, and if we need...

Mar 2023
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Director

Relationship

findhelp is a great partner. They are very engaged and responsive. We enjoy working with them, and...

Feb 2023
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Director

Relationship

I want my peers to think about developing a partnership with findhelp and how it would impact the...

Feb 2023
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Analyst/Coordinator

Loyalty

I really like that the system allows us to send patients quick referrals to whatever resource is...

Jan 2023
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Director

Product

The product meets all of our needs. It works great out of the box.

Jan 2023
||
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Director

Relationship, Product

We have run into issues with the product's nonprofit use.

Jan 2023
||
(0)
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Director

Loyalty, Operations

The vendor's implementation process was very scattered. If the vendor's communication had been...

Jan 2023
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Director

Product, Value

findhelp's technology makes a lot of sense. That is its strength. I always tell people that using...

Jan 2023
||
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Analyst/Coordinator

Loyalty, Product

The vendor is always looking to improve the system's interface with our EMR. If we get an error...

Jan 2023
||
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Analyst/Coordinator

Operations

findhelp is great at offering training for people who are new to the system and people who have been...

Jan 2023
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Analyst/Coordinator

Relationship

There are always little bugs and issues in the system, and it can sometimes be difficult for us to...

Jan 2023
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Analyst/Coordinator

Product

findhelp is fairly intuitive to use for both providers and patients. The solution helps us connect...

Jan 2023
||
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Analyst/Coordinator

Loyalty

I have recommended the solution to others in my community. I will likely continue to recommend the...

Jan 2023
||
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Analyst/Coordinator

Loyalty

My overall satisfaction with the solution has the potential to go up in the next year. Everything...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

I like findhelp because it is geared toward health systems and providers within a PHI and a HIPAA...

Jan 2023
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VP/Other Executive

Product

findhelp supports our interoperability goals. It is not perfect. findhelp doesn’t have all the...

Jan 2023
||
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VP/Other Executive

Operations, Product

The implementations have gone well. There are some functionality things that could be updated a...

Jan 2023
||
(0)
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VP/Other Executive

Operations

findhelp provides access to our team for training and ongoing support. To date, people have been so...

Jan 2023
||
(0)
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VP/Other Executive

Product

findhelp is fairly intuitive. The only thing that would keep the ease of use from being perfect is...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

findhelp is building a vision for where the product needs to go, and I appreciate that. The vendor...

Jan 2023
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VP/Other Executive

Relationship

We have an account person, and I know who to call if I have a question. I can call an executive or...

Jan 2023
||
(0)
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VP/Other Executive

Product

I get asked why we use findhelp and not another product a lot. We use findhelp because it is the...

Jan 2023
||
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VP/Other Executive

Value

findhelp is very cost effective and health-system friendly compared to other systems.

Jan 2023
||
(0)
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Director

Relationship, Product

Sometimes, especially around integration, organizations have never been in the secure HIPAA space...

Jan 2023
||
(0)
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Director

Relationship

findhelp is good at meeting regulations, but sometimes the customer experience leaves a lot to be...

Jan 2023
||
(0)
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Director

Value

findhelp charges too little, and I think that has been one of their problems compared to other folks...

Jan 2023
||
(0)
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Director

Relationship

When findhelp rebranded, we didn’t get a new logo or information. We learned about the rebranding...

Jan 2023
||
(0)
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Director

Loyalty, Product

Things have been going better with findhelp than before. findhelp is definitely growing as an...

Jan 2023
||
(0)
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Director

Culture, Product

It takes findhelp quite a while to develop new functionality. They struggle to respond quickly. The...

Jan 2023
||
(0)
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Director

Product

findhelp has a pretty good member-facing or community-facing search function, which other platforms...

Jan 2023
||
(0)
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Director

Relationship, Product

findhelp has some applications that are pretty innovative. The vendor is trying to meet our needs....

Jan 2023
||
(0)
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Manager

Product

We have a big focus on social determinants of health for our patients when they come into the...

Jan 2023
||
(0)
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Manager

Value

We are a mission-based organization, so we have to manually hide the organizations listed in the...

Jan 2023
||
(0)
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Manager

Operations

findhelp has gone above and beyond for us with the number of sites we have implemented the system...

Jan 2023
||
(0)
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Manager

Relationship, Product

When I do a keyword search for something like rental assistance in the system, findhelp will give me...

Jan 2023
||
(0)
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Manager

Product

We would like to integrate our EHR with findhelp, but we aren't thrilled with the way the system...

Jan 2023
||
(0)
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Manager

Relationship

We usually work with our project manager to get the support that we need. That person is phenomenal....

Jan 2023
||
(0)
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Manager

Relationship, Product

Things don't get done in the system as quickly as we would like them to, and sometimes, things fall...

Jan 2023
||
(0)
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Manager

Value

My organization's budget is always at the very front of my mind, and I think that we pay too much...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

I have been impressed by the vendor's willingness to partner with us when it comes to innovative...

Jan 2023
||
(0)
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Director

Product

We have reached a point in our maturity with findhelp where we need more integration services with...

Jan 2023
||
(0)
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Director

Relationship, Product

The social determinants landscape is constantly evolving. Our providers always want our technology...

Jan 2023
||
(0)
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Director

Relationship, Product

One of findhelp's competitors' platforms often controls the narrative with officials, community...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

One critique I have for the product is the way reports are generated and then distributed. I would...

Jan 2023
||
(0)
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Analyst/Coordinator

Value

I would absolutely purchase findhelp again knowing a lot of the things that I have come to know...

Jan 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

We have closed-loop referrals integrated with our providers' workflow, and that whole channel is a...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We had an excellent relationship with the team working on our account. But when that team moved on...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

Driving closed-loop referrals would be an enhancement to the product. Beyond just being a search...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The vendor does their best to keep promises. Sometimes they can't deliver on the technical aspects...

Jan 2023
||
(0)
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VP/Other Executive

Product

The vendor's network is robust and the tools are simple. They just haven't invested in anything to...

Jan 2023
||
(0)
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VP/Other Executive

Product

The findhelp product is sufficient for what we need. It provides a list of free and low-cost...

Jan 2023
||
(0)
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VP/Other Executive

Value

The findhelp product is much more cost effective than the vendor's competitors' products, and that...

Jan 2023
||
(0)
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Director

Relationship, Product

findhelp could try to clean up multiple or duplicate listings. The vendor could do a better job with...

Dec 2022
||
(0)
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Director

Culture, Relationship, Product

There are a lot of broad statements that the vendor makes that do not necessarily translate into...

Dec 2022
||
(0)
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Director

Relationship

There are some technical issues with findhelp that need to be addressed, and it has taken a lot of...

Dec 2022
||
(0)
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