findhelp (Aunt Bertha)
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Subject Expert
Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

We can't make connections to programs that aren't accepting connections. So the biggest challenge...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Our 211 directory is available, but there is no way to directly link it to or have it communicate...

Sep 2022
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Analyst/Coordinator

Service and Support

We have regular meetings with a few technical people at findhelp who are usually aware of the...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We are well supported by findhelp in training. The vendor is willing to partner with us to deliver...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The program is really our only option for communicating from directly within the medical record to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

With the way that findhelp is embedded in our medical record system, it is difficult to look at...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

We are always tempted to track community engagement or include those outcomes in our strategic goals...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Because the number of users in findhelp is unlimited, we are getting our money’s worth for all of...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

findhelp is limited in integration. The product doesn't talk to the patient's chart at this time,...

Sep 2022
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Analyst/Coordinator

Service and Support

We went through some hiccups when we made a recent change to our entire system. We ran into some...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The platform is very easy to navigate to find things. Some users have a hard time finding some of...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

I wish that there were a way to better have our platforms communicate back and forth seamlessly....

Sep 2022
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Analyst/Coordinator

Relationship

If we ever suggest something, we always receive a confirmation that our suggestion has been...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The only thing I can think to suggest to findhelp is perhaps to have a process in place for making...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of proactivity, there are lots of upgrades happening in our EHR, and I wonder whether the...

Sep 2022
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Manager

ROI / Cost (care and feeding)

I think we have seen ROI, and the findhelp product is really not that expensive.

Sep 2022
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Manager

Implementation and Training

findhelp really develops a lot of tools to help train their end users. They are pretty comprehensive...

Sep 2022
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Manager

Interfacing and Integration

findhelp has done a really great job of simplifying the workflow. They are also very committed to...

Sep 2022
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Manager

Service and Support

findhelp’s customer service is phenomenal. If we have a problem, findhelp’s customer service team...

Sep 2022
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Manager

Relationship

Other companies like findhelp require organizations to do several things in order to engage with the...

Sep 2022
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Manager

Technology

The business model that findhelp uses for social referrals aligns more with our vision for the...

Sep 2022
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Director

Functionality and Upgrades

The platform doesn't currently capture demographic details. We will have to build that out ourselves....

Aug 2022
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Director

Service and Support

The vendor will alert us about potential problems, but when we alert them about problems, they...

Aug 2022
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Director

Lessons Learned

When we first purchased the product, it helped us meet our goals and drive outcomes. Now, we have...

Aug 2022
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Director

Lessons Learned

I always speak positively about findhelp. I would recommend the system to an organization that was...

Aug 2022
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Director

Relationship

Our meetings with the vendor are frustrating, and I don't feel like they go anywhere. We have tried...

Aug 2022
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Director

Service and Support

findhelp's salespeople are terrible, and their implementation team has no idea what they have...

Aug 2022
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Director

Relationship

Software companies all overpromise and underdeliver, and findhelp is no exception. The vendor's...

Aug 2022
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Director

Implementation and Training

The vendor has definitely improved their training. findhelp has put together toolkits. Those...

Aug 2022
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Director

Functionality and Upgrades

The vendor thought that they knew what to expect from a healthcare system, but they don't really...

Aug 2022
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Director

Interfacing and Integration

The product has the ability to support interoperability, but the vendor is still trying to figure...

Aug 2022
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Director

Other Observations & Comments

The vendor has the vision that they need to get to where they want to go. They deliver on the things...

Aug 2022
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CEO/President

Functionality and Upgrades

We are screening for certain social determinants of health and then navigating patients toward...

Jun 2022
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CEO/President

Other Observations & Comments

The tool is great, but there is always a lag between the content in the tool and what our care...

Jun 2022
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CEO/President

Relationship

I have never really spoken to the executive leadership because the product just works, so I would...

Jun 2022
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Manager

Relationship

We have a vendor representative who keeps us apprised of everything going on with findhelp. I get...

Jun 2022
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Manager

Implementation and Training

During our training, findhelp gave us everything that we needed to know about the tool. That enabled...

Jun 2022
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Manager

Interfacing and Integration

The only thing I am still waiting for from findhelp is more bidirectional integration with our EMR....

Jun 2022
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Manager

Relationship

I don't necessarily need to interact with the executives from findhelp, but when I have interacted...

Jun 2022
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Manager

Relationship

findhelp hosted a digital summit, and everything from start to finish was so on point in terms of...

Jun 2022
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Manager

ROI / Cost (care and feeding)

findhelp remains the leading vendor on the market in terms of providing a tool that is very...

May 2022
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Manager

Relationship

findhelp is very good about putting us in touch with their leadership. The vendor has had a lot of...

May 2022
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Manager

Interfacing and Integration

One of our major interoperability goals has been bidirectional communication with our EMR. We do...

May 2022
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Manager

Functionality and Upgrades

There are some things surrounding accessibility in usage, like language translation, that findhelp...

May 2022
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Manager

Service and Support

There is not a proactive alert system to tell us whether there is an error on the findhelp site, so...

May 2022
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Manager

Other Observations & Comments

findhelp does not keep their promises 100% of the time, but they do keep their promises most of the...

May 2022
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Director

Relationship

We have met with leaders from the vendor's team. The vendor has been super responsive in trying to...

Apr 2022
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Director

Functionality and Upgrades

One of the barriers to the product was that a lot of the organizations that were initially listed...

Apr 2022
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Director

Other Observations & Comments

We have had the product integrated with our system for a few years, but we didn't necessarily...

Apr 2022
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Director

Functionality and Upgrades

The technology is fitting what we are trying to do. We need to make some modifications because there...

Apr 2022
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Director

Interfacing and Integration

The product is meeting our needs. The product is integrated into our EMR and is addressing some...

Apr 2022
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Director

Other Observations & Comments

We have had some issues with upgrades and switching names. We have had to go to find help, and our...

Apr 2022
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Director

Functionality and Upgrades

The product's analytics are great. They give us what we need, like data warehouse access. The vendor...

Apr 2022
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Director

Interfacing and Integration

We need to keep pushing the vendor to make the solution more interoperable with the systems of...

Apr 2022
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Director

Functionality and Upgrades

We moved to findhelp because of its user interface and the breadth of social-need services that were...

Apr 2022
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Director

Relationship

We have a branded website that is integrated across different instances of findhelp. That is a big...

Apr 2022
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Director

ROI / Cost (care and feeding)

findhelp's cost is extremely reasonable. The vendor does things at the enterprise level and doesn't...

Apr 2022
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CMO

Interfacing and Integration

HIE has traditionally been about exchanging medical records from EMRs and sharing medical...

Mar 2022
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CMO

Service and Support

There is a public-facing portal, so community-based organizations can set themselves up and use it...

Mar 2022
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CMO

Functionality and Upgrades

When we are working with people, we can ask an array of questions on the standard assessment from...

Mar 2022
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CMO

Interfacing and Integration

We want more advanced integration with the HIE portal. We can be working with a patient in the HIE...

Mar 2022
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CMO

Implementation and Training

findhelp’s implementation steps with us were really well done. The training has also been excellent....

Mar 2022
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CMO

Lessons Learned

findhelp's solution is really good. It does virtually everything the vendor said it would do. There...

Mar 2022
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CMO

Functionality and Upgrades

One of the challenges is findhelp's ability to internally link some of the data that they need when...

Mar 2022
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CMO

Relationship

findhelp's system is high quality, and people like it. It is also easy to use. The adoption rates...

Mar 2022
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CMO

ROI / Cost (care and feeding)

We have a set rate with findhelp. It is a very fair market price and we do not get incrementally...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

For us, one big positive of findhelp is that we can use the tool internally and share it with the...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

I would like to see more interaction between findhelp and one of our other systems because that...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor is great and innovative when it comes to moving things forward. I think that our...

Mar 2022
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Director

Relationship

We decided to partner with findhelp because both of our organizations were mission driven. As we got...

Mar 2022
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Director

Functionality and Upgrades

findhelp has done a very nice job of identifying our needs when it comes to connecting people to...

Mar 2022
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Director

Relationship

findhelp has gone through some rapid growth in the last few years. They still provide good customer...

Mar 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We selected findhelp because we appreciated their business philosophy and their approach to building...

Feb 2022
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VP/Other Executive

Relationship

I have found findhelp to be a great partner. Because of the growing needs that were seen when the...

Feb 2022
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VP/Other Executive

Interfacing and Integration

findhelp has an opportunity to continue to evolve the closed-loop referral process to make it...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We really like the product. The pricing is good for our organization. The vendor has competition in...

Feb 2022
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VP/Other Executive

Interfacing and Integration

findhelp is working with us on our integration goals with our EMR. That way, our staff will be able...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We want our connections to include not only free and reduced services but also all services that can...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I don't know what iterations exist for the upgrades, but I know that the upgrades are very helpful....

Feb 2022
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VP/Other Executive

Implementation and Training

We see the product as an important tool that helps our patients and the public find resources they...

Feb 2022
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VP/Other Executive

Relationship

findhelp is growing, and they are providing good technical support along the way. findhelp meets...

Feb 2022
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Manager

Functionality and Upgrades

findhelp is a social needs referral platform. We are screening our patients' needs for housing,...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We really like that the vendor has a public-facing platform and one for the staff side. The...

Jan 2022
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Manager

Relationship

The vendor has a pretty clear step-by-step implementation plan of what to do. We meet regularly with...

Jan 2022
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Manager

Sales and Contracting

Now that we are operationalizing the tool and more people are using it, we are running into some...

Jan 2022
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VP/Other Executive

Relationship

Aunt Bertha has continued to be a great partner. They continually evolve their platform and business...

Dec 2021
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Director

Service and Support

The best thing about the product is the technical support. findhelp meets with us regularly. They...

Dec 2021
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Director

Implementation and Training

findhelp's system is easy to use and intuitive. We can find what we are looking for pretty quickly...

Dec 2021
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Director

Functionality and Upgrades

We have issues with the publication database that is available for information. Some of the...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

When we first purchased the findhelp package, we did not purchase it at the level we are now. There...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

findhelp's tool has helped us understand the barriers that our members are facing with their...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The reporting feature could use some improvement. findhelp offers a very nice reporting suite. We...

Dec 2021
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Analyst/Coordinator

Service and Support

We have an outstanding customer success account team with findhelp. I meet with our account team...

Dec 2021
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Analyst/Coordinator

Relationship

I have been very satisfied with our relationship with findhelp. They have been very collaborative. I...

Dec 2021
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Analyst/Coordinator

Future Outlook

I will be very candid. Because of the line of work we are in and because of the opportunities we are...

Dec 2021
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Analyst/Coordinator

Relationship

We have asked findhelp for some enhancements and tweaks in some areas. The staff at findhelp has...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

When anyone asks for my recommendation, I say without hesitation that findhelp has a very great...

Dec 2021
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Manager

ROI / Cost (care and feeding)

A big thing that I like about findhelp is that they don't charge us for every little thing. They are...

Dec 2021
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Manager

Relationship

We have had a couple of hiccups with our local or regional representative's follow through. Those...

Dec 2021
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Manager

Functionality and Upgrades

The product's overall quality has been fabulous. I think that the product is easy to use. We barely...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

I am concerned with the system's search algorithm. Our end users expect that search option to work...

Dec 2021
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VP/Other Executive

Other Observations & Comments

When I struggle with findhelp, I almost feel like I am back in the EMR era where the organization...

Dec 2021
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VP/Other Executive

Interfacing and Integration

We are struggling with the bidirectional integration between findhelp and our EMR. That is an...

Dec 2021
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VP/Other Executive

Relationship

We meet with the vendor's people regularly. They are very responsive and involved.

Dec 2021
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VP/Other Executive

Other Observations & Comments

We talk with the vendor about closed-loop referrals and ways to improve the solution's adoption, but...

Dec 2021
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VP/Other Executive

Lessons Learned

The solution performs very well, but its adoption has to be driven by a community. No matter how...

Dec 2021
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VP/Other Executive

Relationship

We don't receive strong executive involvement from the vendor. I know that they are a smaller...

Dec 2021
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Manager

Functionality and Upgrades

I like the accessibility and ease of use of Aunt Bertha for people using the product. I think there...

Nov 2021
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Manager

Service and Support

I like the vendor’s support, responsiveness, and creative problem solving.

Nov 2021
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Manager

Implementation and Training

Using Aunt Bertha does require time, and the key barrier to most people's adoption is just that the...

Nov 2021
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Manager

Other Observations & Comments

I enjoy talking about Aunt Bertha with other organizations. It takes a lot of time and energy to get...

Nov 2021
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Manager

Interfacing and Integration

The vendor could improve interoperability and integration by broadening their software's scope to...

Nov 2021
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Manager

Functionality and Upgrades

Aunt Bertha is very adaptive to our needs, and as they have grown, they have made sure that their...

Nov 2021
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Manager

Relationship

The culture that has trickled down from the CEO to the workforce is a huge bonus with Aunt Bertha....

Nov 2021
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Manager

Service and Support

With Aunt Bertha, we have dedicated support. They have definitely beefed things up in the last...

Nov 2021
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Manager

Relationship

Aunt Bertha delivers their training in a nice package. However, if they continue to grow, they will...

Nov 2021
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Director

Functionality and Upgrades

If I were choosing a product again, I would look at some of the competitors out there. However, Aunt...

Nov 2021
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Director

Functionality and Upgrades

The product is easier for professional end users than patients. We can’t depend on people to...

Nov 2021
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Director

Functionality and Upgrades

In service areas, Aunt Bertha needs to get more granular. The system is set up by county. Some...

Nov 2021
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Director

Service and Support

Our support comes from our account executive. Usually, we don't have to call the regular help desk....

Nov 2021
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Director

Other Observations & Comments

One outcome of the product is the number of searches. The number of referrals isn’t so great, but...

Nov 2021
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Director

Interfacing and Integration

Aunt Bertha is working with Epic to be part of the care coordination package by using Epic's SQL...

Nov 2021
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Director

Future Outlook

I am hoping there will be a breakthrough in the product in terms of organizations signing up to be...

Nov 2021
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Director

Functionality and Upgrades

I would like Aunt Bertha to do the kind of research that KLAS does. They aren't necessarily asking...

Nov 2021
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Director

Relationship

We have had an excellent experience with findhelp. They have been very oriented toward customer...

Nov 2021
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Director

Interfacing and Integration

We have gotten a little caught up in our Medicaid transformation efforts because our state selected...

Nov 2021
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Director

ROI / Cost (care and feeding)

We have asked for a lot of little things, and findhelp hasn't charged us. That is one thing we...

Nov 2021
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Director

Relationship

The vendor is extremely responsive when we come to them with issues. We have customer success...

Nov 2021
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Director

Interfacing and Integration

We have had some barriers with our EMR integration in terms of translating fields properly. The...

Nov 2021
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Director

Functionality and Upgrades

Customers start with the cloud-based instance of Aunt Bertha where team members log in via single...

Nov 2021
||
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Director

Functionality and Upgrades

findhelp has a robust analytics suite that has helped us understand the needs of different members...

Nov 2021
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Director

Relationship

I appreciate the vendor's approach. The founder started findhelp because they were trying to find...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Aunt Bertha is a great tool that brings forward a lot of resources for our community. A great...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

We have integration with Aunt Bertha and our EMR, and it is currently not where we want it to be,...

Nov 2021
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Analyst/Coordinator

Interfacing and Integration

Any recommendation I have around Aunt Bertha has to do with interoperability or working with other...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Aunt Bertha is consistently working on their care management capabilities on the back end to support...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

On the case management side, the feature in Aunt Bertha that is not useful is the one that we assign...

Nov 2021
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Analyst/Coordinator

Relationship

Aunt Bertha works very hard to stay updated when there are national disasters and resources that are...

Nov 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the issues we are having with Aunt Bertha have to do with our colleague groups. We have one...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Aunt Bertha needs a little work in terms of engaging community-based organizations and having...

Nov 2021
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Analyst/Coordinator

Implementation and Training

Aunt Bertha has a lot of great material for training, but we have to go find it and dig in, and...

Nov 2021
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Director

Functionality and Upgrades

The solution's technology isn't all there. Aunt Bertha wants this solution to become a referral...

Oct 2021
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Director

Service and Support

The vendor's customers service is pretty good. I like their responses to customer feedback. Their...

Oct 2021
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