findhelp (Aunt Bertha)
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
findhelp remains the leading vendor on the market in terms of providing a tool that is very...
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findhelp is very good about putting us in touch with their leadership. The vendor has had a lot of...
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One of our major interoperability goals has been bidirectional communication with our EMR. We do...
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There are some things surrounding accessibility in usage, like language translation, that findhelp...
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There is not a proactive alert system to tell us whether there is an error on the findhelp site, so...
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findhelp does not keep their promises 100% of the time, but they do keep their promises most of the...
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We have met with leaders from the vendor's team. The vendor has been super responsive in trying to...
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One of the barriers to the product was that a lot of the organizations that were initially listed...
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We have had the product integrated with our system for a few years, but we didn't necessarily...
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The technology is fitting what we are trying to do. We need to make some modifications because there...
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The product is meeting our needs. The product is integrated into our EMR and is addressing some...
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We have had some issues with upgrades and switching names. We have had to go to find help, and our...
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The product's analytics are great. They give us what we need, like data warehouse access. The vendor...
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We need to keep pushing the vendor to make the solution more interoperable with the systems of...
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We moved to findhelp because of its user interface and the breadth of social-need services that were...
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We have a branded website that is integrated across different instances of findhelp. That is a big...
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findhelp's cost is extremely reasonable. The vendor does things at the enterprise level and doesn't...
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HIE has traditionally been about exchanging medical records from EMRs and sharing medical...
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There is a public-facing portal, so community-based organizations can set themselves up and use it...
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When we are working with people, we can ask an array of questions on the standard assessment from...
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We want more advanced integration with the HIE portal. We can be working with a patient in the HIE...
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findhelp’s implementation steps with us were really well done. The training has also been excellent....
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findhelp's solution is really good. It does virtually everything the vendor said it would do. There...
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One of the challenges is findhelp's ability to internally link some of the data that they need when...
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findhelp's system is high quality, and people like it. It is also easy to use. The adoption rates...
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We have a set rate with findhelp. It is a very fair market price and we do not get incrementally...
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For us, one big positive of findhelp is that we can use the tool internally and share it with the...
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I would like to see more interaction between findhelp and one of our other systems because that...
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The vendor is great and innovative when it comes to moving things forward. I think that our...
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We decided to partner with findhelp because both of our organizations were mission driven. As we got...
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findhelp has done a very nice job of identifying our needs when it comes to connecting people to...
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findhelp has gone through some rapid growth in the last few years. They still provide good customer...
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We selected findhelp because we appreciated their business philosophy and their approach to building...
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I have found findhelp to be a great partner. Because of the growing needs that were seen when the...
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findhelp has an opportunity to continue to evolve the closed-loop referral process to make it...
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We really like the product. The pricing is good for our organization. The vendor has competition in...
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findhelp is working with us on our integration goals with our EMR. That way, our staff will be able...
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We want our connections to include not only free and reduced services but also all services that can...
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I don't know what iterations exist for the upgrades, but I know that the upgrades are very helpful....
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We see the product as an important tool that helps our patients and the public find resources they...
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findhelp is growing, and they are providing good technical support along the way. findhelp meets...
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findhelp is a social needs referral platform. We are screening our patients' needs for housing,...
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We really like that the vendor has a public-facing platform and one for the staff side. The...
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The vendor has a pretty clear step-by-step implementation plan of what to do. We meet regularly with...
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Now that we are operationalizing the tool and more people are using it, we are running into some...
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Aunt Bertha has continued to be a great partner. They continually evolve their platform and business...
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The best thing about the product is the technical support. findhelp meets with us regularly. They...
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findhelp's system is easy to use and intuitive. We can find what we are looking for pretty quickly...
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We have issues with the publication database that is available for information. Some of the...
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When we first purchased the findhelp package, we did not purchase it at the level we are now. There...
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findhelp's tool has helped us understand the barriers that our members are facing with their...
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The reporting feature could use some improvement. findhelp offers a very nice reporting suite. We...
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We have an outstanding customer success account team with findhelp. I meet with our account team...
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I have been very satisfied with our relationship with findhelp. They have been very collaborative. I...
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I will be very candid. Because of the line of work we are in and because of the opportunities we are...
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We have asked findhelp for some enhancements and tweaks in some areas. The staff at findhelp has...
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When anyone asks for my recommendation, I say without hesitation that findhelp has a very great...
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A big thing that I like about findhelp is that they don't charge us for every little thing. They are...
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We have had a couple of hiccups with our local or regional representative's follow through. Those...
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The product's overall quality has been fabulous. I think that the product is easy to use. We barely...
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I am concerned with the system's search algorithm. Our end users expect that search option to work...
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When I struggle with findhelp, I almost feel like I am back in the EMR era where the organization...
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We are struggling with the bidirectional integration between findhelp and our EMR. That is an...
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We meet with the vendor's people regularly. They are very responsive and involved.
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We talk with the vendor about closed-loop referrals and ways to improve the solution's adoption, but...
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The solution performs very well, but its adoption has to be driven by a community. No matter how...
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We don't receive strong executive involvement from the vendor. I know that they are a smaller...
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I like the accessibility and ease of use of Aunt Bertha for people using the product. I think there...
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I like the vendor’s support, responsiveness, and creative problem solving.
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Using Aunt Bertha does require time, and the key barrier to most people's adoption is just that the...
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I enjoy talking about Aunt Bertha with other organizations. It takes a lot of time and energy to get...
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The vendor could improve interoperability and integration by broadening their software's scope to...
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Aunt Bertha is very adaptive to our needs, and as they have grown, they have made sure that their...
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The culture that has trickled down from the CEO to the workforce is a huge bonus with Aunt Bertha....
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With Aunt Bertha, we have dedicated support. They have definitely beefed things up in the last...
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Aunt Bertha delivers their training in a nice package. However, if they continue to grow, they will...
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If I were choosing a product again, I would look at some of the competitors out there. However, Aunt...
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The product is easier for professional end users than patients. We can’t depend on people to...
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In service areas, Aunt Bertha needs to get more granular. The system is set up by county. Some...
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Our support comes from our account executive. Usually, we don't have to call the regular help desk....
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One outcome of the product is the number of searches. The number of referrals isn’t so great, but...
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Aunt Bertha is working with Epic to be part of the care coordination package by using Epic's SQL...
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I am hoping there will be a breakthrough in the product in terms of organizations signing up to be...
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I would like Aunt Bertha to do the kind of research that KLAS does. They aren't necessarily asking...
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We have had an excellent experience with findhelp. They have been very oriented toward customer...
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We have gotten a little caught up in our Medicaid transformation efforts because our state selected...
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We have asked for a lot of little things, and findhelp hasn't charged us. That is one thing we...
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The vendor is extremely responsive when we come to them with issues. We have customer success...
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We have had some barriers with our EMR integration in terms of translating fields properly. The...
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Customers start with the cloud-based instance of Aunt Bertha where team members log in via single...
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findhelp has a robust analytics suite that has helped us understand the needs of different members...
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I appreciate the vendor's approach. The founder started findhelp because they were trying to find...
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Aunt Bertha is a great tool that brings forward a lot of resources for our community. A great...
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We have integration with Aunt Bertha and our EMR, and it is currently not where we want it to be,...
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Any recommendation I have around Aunt Bertha has to do with interoperability or working with other...
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Aunt Bertha is consistently working on their care management capabilities on the back end to support...
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On the case management side, the feature in Aunt Bertha that is not useful is the one that we assign...
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Aunt Bertha works very hard to stay updated when there are national disasters and resources that are...
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Some of the issues we are having with Aunt Bertha have to do with our colleague groups. We have one...
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Aunt Bertha needs a little work in terms of engaging community-based organizations and having...
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Aunt Bertha has a lot of great material for training, but we have to go find it and dig in, and...
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The solution's technology isn't all there. Aunt Bertha wants this solution to become a referral...
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The vendor's customers service is pretty good. I like their responses to customer feedback. Their...
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Ease of use is one of Aunt Bertha’s strong points. They kept the layout very basic and easy to read....
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We are continuing to move forward, and as a product, Aunt Bertha is not as quick to change as we...
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The vendor is fairly responsive to suggestions or at least to have a conversation about what it may...
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We did a review of several different platforms, and there were a couple of reasons we decided to go...
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Aunt Bertha does not charge for every little thing. We definitely get our money's worth.
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There are times I wish the vendor would charge us more. In a vendor contract with Aunt Bertha,...
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Aunt Bertha's customer success team has been very easy to work with. Part of that is their...
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Aunt Bertha's software has really great dashboards where we can look at the data as they present it....
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The system is all cloud based, so we are on the most up-to-date version. Aunt Bertha automatically...
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Aunt Bertha keeps their promises, but they fail to maybe meet the needs that we have set out in a...
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We just have a fixed price, and that is good. We pay the fee, and they do a lot of work with us...
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Aunt Bertha is a little behind the curve when it comes to interoperability. They are built really...
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As the source directory, the system does really well in terms of the ease of use, the functionality...
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We have seen that a lot of times when Aunt Bertha has made changes or there has been an update that...
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For one of our programs, Aunt Bertha's solution is the primary tool that we are using, so we are...
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Aunt Bertha is very healthcare focused, but a core piece of their work is going to be connecting...
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Aunt Bertha could be better finalizing the changes or the updates that they have done and wrapping...
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When we have a question, Aunt Bertha is very responsive in terms of training, answering questions,...
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For the most part, the system functions the way we anticipated. The biggest thing is the connection...
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We are able to embed the solution within our EHR. The system is used by a lot of different...
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In a future version of Aunt Bertha, we are hoping that we will be able to better integrate it into...
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We have a bunch of different requests that we make to fix certain little things, and those requests...
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