findhelp (Aunt Bertha) Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Relationship, Product
We have seen a lot of increased functionality and new features within the findhelp solution. We can...
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Product
findhelp should continue to improve the functionality and data available to us through the MySQL...
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Relationship
findhelp is very available and accommodating to our schedule, and we appreciate their willingness to...
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Relationship, Product
findhelp could have better communication with us when there are opportunities to pilot new...
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Loyalty, Relationship
findhelp is very receptive to feedback. They share their opinions in the social care space regarding...
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Product
One challenge with findhelp involves balancing national programs on their site with local and state...
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Loyalty, Product
The ability to have the system interoperate with other sites and platforms is on the horizon for us....
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Relationship
Our findhelp customer success manager is terrific. We have only worked with terrific people from...
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Product
findhelp's ease of use, tool quality, and platform features are really helpful.
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Operations
I would like more training for the system. That is something that could be added to our contract. A...
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Relationship, Product
findhelp's biggest drawback is that they are sometimes a bit slow to respond when we ask for edits....
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Operations
I haven't had much training from findhelp on how to use the system. The training that I have...
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Product
We have an internal findhelp platform that our associates have been able to leverage for resources....
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Relationship, Product, Value
Leveraging findhelp has definitely led to very positive client outcomes for those who have...
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Product
findhelp provides solutions and options for our clinical staff depending on their needs. We have...
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Relationship
findhelp's support team is fabulous. They are extremely responsive, very knowledgeable, and really...
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Loyalty, Product
One of the long-term goals that we have, which is also a goal of findhelp’s, is to have the...
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Product
Our team members, particularly the care management and community health teams across the enterprise,...
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Product
From a product integration perspective, our EHR tech teams know that findhelp is an easy tool to...
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Relationship
findhelp hosts a community advisory board where they release new product ideas or products and...
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Relationship, Product
In the last few years, findhelp has been working on building collaboratives of people who use the...
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Relationship
We have partnered with findhelp for a few years. They are excellent and have excellent customer...
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Product
From a functionality standpoint, one of the things we have noticed about findhelp is that we are...
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Loyalty, Relationship
findhelp is a wonderful partner, and they are certainly part of our plans. However, we will...
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Product
There are a lot of pros to utilizing findhelp. The platform is great at allowing individuals to...
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Product
One of the things I love about findhelp is the branded site available to community members. I like...
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Operations
The implementation process for findhelp was very seamless. The vendor’s staff was incredibly helpful...
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Product
The launch integration option in findhelp results in a lot of extra steps for our internal...
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Product
In findhelp, the data is very robust, and it is very easily accessible to me if I need to go in and...
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Relationship
With anything that findhelp ever does, they always send out emails. There is always correspondence...
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Relationship, Value
findhelp is an amazing resource and referral database, and it is nationwide. I have told people to...
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Relationship, Product
findhelp’s filter options are great and very user friendly. The only thing is that sometimes they...
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Product
The integration into our EMR is slow and difficult. That makes it hard for our teams to use the...
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Relationship, Product
From the perspective of our patients, findhelp is very easy, but from the perspective of our staff,...
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Loyalty
We have our contract for another couple of years with findhelp. Our goal is to see how much patients...
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Loyalty
We chose findhelp because another vendor we considered just had a database. To my understanding, it...
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Relationship
We have had a really good experience with findhelp as a vendor. They will join any meeting that we...
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Loyalty
I went into the process genuinely thinking that findhelp's tool could do some things that it can't....
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Relationship
The spirit of collaboration and the continuity of the working relationship we have with findhelp are...
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Loyalty, Relationship
The customer success team that I deal directly with is responsive. All I have to do is pick up the...
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Loyalty, Relationship
If I could be critical in any way, findhelp doesn't talk enough about the capabilities of the...
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Relationship
findhelp has been a name around our office for a long time, and we are glad to have a solidified...
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Loyalty
Right now, we are paying a reasonable amount for the service that findhelp offers. When we were...
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Loyalty, Value
The technology isn't where it should be for what we are looking for. If we wanted to go down the...
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Operations, Product
For general use, the product's ease of use is very good. For my purposes where I'm diving more into...
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Relationship
I don't think we have had any proactive communication. It is always us letting findhelp know when we...
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Product
To help the product drive tangible outcomes, there has to be a mix of solutions. There are some...
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Product
findhelp could do better at putting features front and center. For instance, the tool for...
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Product
findhelp has not kept their promises about product development and making the tool more user...
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Relationship
findhelp does well with community engagement and providing support to our local teams so that they...
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Value
findhelp is one of the more affordable vendors out there compared to the other vendors of SDOH...
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Relationship
findhelp has come to the table with us to design workflows and reports and to find data. They have...
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Relationship
findhelp reaches out to us constantly. We have regular huddles with the vendor. They do an...
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Relationship, Product
I would tell a peer that we are happy with findhelp. The community engagement piece has gone well....
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Relationship
I like working with findhelp’s team. It feels like we are problem-solving together. I have the...
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Relationship
We have a product manager we work with, and if we bring things to them, they usually have to ask...
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Product
There are some capabilities that we want, and I'm not sure that findhelp can do those. We are...
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Product
The only thing that we have challenges with is the capability to log referrals within findhelp. That...
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Relationship
findhelp is very responsive. The community engagement and community success manager we have we meet...
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Loyalty, Product
Looking to the future, we would like the capability to automate the assessment or match the...
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Operations
We have been very successful with findhelp, and it was very easy to implement their product and...
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Value
When we first contracted with findhelp, everything was included in our bundle, and it was lovely....
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Relationship, Product
findhelp has been delightful. We have made a couple of changes to our program, and findhelp has been...
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Relationship
As the vendor has been growing nationwide, it has been really good to have our local community...
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Relationship, Product
Because findhelp got out of the gates first, they have a lot of the bigger players already...
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Product
The only challenge with findhelp is that users have to be somewhat computer literate. Most people...
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Relationship
We are assigned a consultant from the vendor, and we have monthly touchpoints with them. Those...
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Relationship, Product
The system has a loop-closure functionality that enables community partners to close the loop on...
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Loyalty, Value
Right now, findhelp avoids charging us for every little thing, but they have had some conversations...
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Relationship
findhelp does well with their responsiveness when it comes to customer service. I would tell a peer...
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Relationship, Product
Getting information from the system into our EMR is one of our pain points. findhelp isn't the only...
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Relationship, Product
Something that makes us use findhelp's system instead of our EMR is that findhelp has local,...
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Product
One of my favorite things about the findhelp platform is how it lets community partners show up....
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Operations
We like to take the vendor’s training materials and rebrand them ourselves, but findhelp conducts a...
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Relationship, Product
Our organization is so big that sometimes we don't move as fast. findhelp, on the other hand, is...
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Relationship
I love findhelp. I find them to be the best partners out of all the different vendors that we have...
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Value
findhelp is certainly one of the most affordable options on the market. We have used other...
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Relationship, Operations
We have had a great customer success manager and a great community engagement manager from findhelp,...
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Value
findhelp's prices have been pretty reasonable. The vendor also allows us to talk through each of...
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Relationship
We have a project that we are working on that we thought we could do quickly with the vendor....
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Operations, Product
findhelp's ease of use could be a training component. Some of the feedback we have received from our...
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Relationship, Operations
At the onset of the system's implementation, we received a lot of executive involvement, but then...
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Relationship
There are a lot of things about the way that findhelp does business that I really appreciate. They...
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Loyalty
There are some product functionalities in development that we are waiting to make use of. I'm very...
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Product
The product is very aesthetically pleasing and intuitive for users, which makes training very easy....
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Culture, Relationship
Involvement with the vendor’s executives was expected from a sales perspective, but now that we are...
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Loyalty, Product
findhelp's product is really one of the best options available at this time. One of the things that...
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Relationship, Operations, Product
As one of the higher users of the platform, it would be helpful to have more guidance from findhelp....
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Relationship
Our management team gets support whenever we request it. That is extremely helpful. The vendor’s...
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Operations
I am quite satisfied with the training aspects. The findhelp team excels in the functionality piece,...
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Relationship, Product
findhelp is a wonderful product. My only complaint is that there are sometimes glitches, such as...
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Operations, Product
Navigating the product is super straightforward. Users catch on quickly. However, sometimes the...
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Loyalty, Product
findhelp is super helpful with regard to accessing and understanding available reports. They have...
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Relationship
It seems like there is a lot of turnover or shifts in positions at findhelp. Every few months, it...
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Relationship
The vendor’s executives are really quick. If I need a senior-level person, they bring that person to...
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Product
findhelp is a user-friendly platform; the public and private access, the language, and the search...
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Relationship
findhelp is collaborative with us as a payer-provider partner. All a customer needs to do is...
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Loyalty, Relationship, Product
The challenge that we have at times with the vendor is just with the timeline of addressing our...
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Relationship
The support for findhelp typically involves meetings. We meet with the support people, and we have a...
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Relationship
In terms of everyday support, findhelp has a suggestion button we can use if we want to correct a...
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Operations, Product
I find the system to be fairly intuitive, but everybody learns differently, and everybody adapts to...
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Product
Overall, I'm really satisfied with the product that the vendor delivers for us. My job is working...
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Relationship, Product
There have been little tweaks here and there to things in the findhelp system. In the last year, I...
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Product, Value
Things are going well with findhelp. I feel like we have gotten more into the swing of things. Our...
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Operations
findhelp trained me. They have had a lot of training opportunities. I feel comfortable using the...
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Culture
findhelp promoted a lot of close-the-loop stuff, and that isn't happening to the same extent as the...
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Loyalty
For where we want to be, we are on the right track for the most part. I am hoping my satisfaction...
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Value
We have a good rate for the system, so what we are paying is good. findhelp has avoided charging for...
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Relationship
The quality of findhelp’s ongoing support is high. The vendor is very responsive to us. Even if they...
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Relationship
The people we work with aren’t at an executive level. They are findhelp’s senior customer support...
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Product
findhelp doesn't necessarily tie into our SDOH screening. There is maybe some potential for that,...
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Product
To use findhelp, the staff has to open up something else and go through it. But I think findhelp can...
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Product
Our outcomes are the number of referrals and the number of closed loops. The numbers are still...
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Relationship
The level of engagement that we have with the findhelp team is great. We love the fact that we have...
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Relationship
We love findhelp; they are amazing. I do think that there are some things that could be improved on....
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Product
Since we have fully implemented findhelp, the feedback that we have often gotten from staff and the...
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Culture
The vendor originally sold us integration with our EMR, and I don't think we fully understood that....
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Operations, Product
If a client has the launch integration functionality rather than native integration, that requires a...
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Relationship, Product
We are trying to think creatively about how we can promote user engagement. One idea is to save...
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Relationship
On the community engagement side, it is great that findhelp has an open-source network and is...
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Operations
The go-live process went well with findhelp.
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Relationship, Product
There are a lot of things that sound great, like community coalitions, collaboratives that findhelp...
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Relationship, Product
Sometimes the things findhelp is proactive about are a bit silly. No one really needs the...
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Operations
findhelp’s training is too basic. They should know their clients. The vendor has a one-size-fits-all...
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Relationship
I have brought up concerns with our regional support person. I don't know whether there is going to...
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Product
I like the platform. It is very useful for what it is intended for. I have used a lot of different...
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Product
An area where the product can be improved is for there to be a user-friendly monitoring tool to help...
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Product
We would like the vendor to focus on creating and enhancing value from the perspective of a...
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Relationship
The vendor does some engagement with our community-based organizations, so that is good.
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Loyalty
One of the things we will need in the future is the ability for community-based organizations to...
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Loyalty, Relationship
Alignment with our EMR is one of the things that we are eager to see, and the vendor is working with...
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Culture
We signed a contract with findhelp, and everything was included in the scope of the contract that we...
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Relationship
Our team members find Aunt Bertha easy to work with. They like the ability to add community-based...
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Relationship, Operations
The product is relatively scalable. It is easy to teach people how to use the platform. findhelp has...
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