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findhelp (Aunt Bertha)
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Manager

I like the accessibility and ease of use of Aunt Bertha for people using the product. I think there...

Nov 2021
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Manager

I like the vendor’s support, responsiveness, and creative problem solving.

Nov 2021
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Manager

Using Aunt Bertha does require time, and the key barrier to most people's adoption is just that the...

Nov 2021
||
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Manager

I enjoy talking about Aunt Bertha with other organizations. It takes a lot of time and energy to get...

Nov 2021
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Manager

The vendor could improve interoperability and integration by broadening their software's scope to...

Nov 2021
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Manager

Aunt Bertha is very adaptive to our needs, and as they have grown, they have made sure that their...

Nov 2021
||
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Manager

The culture that has trickled down from the CEO to the workforce is a huge bonus with Aunt Bertha....

Nov 2021
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Manager

With Aunt Bertha, we have dedicated support. They have definitely beefed things up in the last...

Nov 2021
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Manager

Aunt Bertha delivers their training in a nice package. However, if they continue to grow, they will...

Nov 2021
||
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Director

If I were choosing a product again, I would look at some of the competitors out there. However, Aunt...

Nov 2021
||
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Director

The product is easier for professional end users than patients. We can’t depend on people to...

Nov 2021
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Director

In service areas, Aunt Bertha needs to get more granular. The system is set up by county. Some...

Nov 2021
||
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Director

Our support comes from our account executive. Usually, we don't have to call the regular help desk....

Nov 2021
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Director

One outcome of the product is the number of searches. The number of referrals isn’t so great, but...

Nov 2021
||
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Director

Aunt Bertha is working with Epic to be part of the care coordination package by using Epic's SQL...

Nov 2021
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(0)
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Director

I am hoping there will be a breakthrough in the product in terms of organizations signing up to be...

Nov 2021
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(0)
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Director

I would like Aunt Bertha to do the kind of research that KLAS does. They aren't necessarily asking...

Nov 2021
||
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Director

We have had an excellent experience with findhelp. They have been very oriented toward customer...

Nov 2021
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Director

We have gotten a little caught up in our Medicaid transformation efforts because our state selected...

Nov 2021
||
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Director

We have asked for a lot of little things, and findhelp hasn't charged us. That is one thing we...

Nov 2021
||
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Director

The vendor is extremely responsive when we come to them with issues. We have customer success...

Nov 2021
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Director

We have had some barriers with our EMR integration in terms of translating fields properly. The...

Nov 2021
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Director

Customers start with the cloud-based instance of Aunt Bertha where team members log in via single...

Nov 2021
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Director

findhelp has a robust analytics suite that has helped us understand the needs of different members...

Nov 2021
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Director

I appreciate the vendor's approach. The founder started findhelp because they were trying to find...

Nov 2021
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Analyst/Coordinator

Aunt Bertha is a great tool that brings forward a lot of resources for our community. A great...

Nov 2021
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(0)
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Analyst/Coordinator

We have integration with Aunt Bertha and our EMR, and it is currently not where we want it to be,...

Nov 2021
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(0)
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Analyst/Coordinator

Any recommendation I have around Aunt Bertha has to do with interoperability or working with other...

Nov 2021
||
(0)
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Analyst/Coordinator

Aunt Bertha is consistently working on their care management capabilities on the back end to support...

Nov 2021
||
(0)
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Analyst/Coordinator

On the case management side, the feature in Aunt Bertha that is not useful is the one that we assign...

Nov 2021
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(0)
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Analyst/Coordinator

Aunt Bertha works very hard to stay updated when there are national disasters and resources that are...

Nov 2021
||
(0)
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Analyst/Coordinator

Some of the issues we are having with Aunt Bertha have to do with our colleague groups. We have one...

Nov 2021
||
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Analyst/Coordinator

Aunt Bertha needs a little work in terms of engaging community-based organizations and having...

Nov 2021
||
(0)
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Analyst/Coordinator

Aunt Bertha has a lot of great material for training, but we have to go find it and dig in, and...

Nov 2021
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(0)
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Director

The solution's technology isn't all there. Aunt Bertha wants this solution to become a referral...

Oct 2021
||
(0)
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Director

The vendor's customers service is pretty good. I like their responses to customer feedback. Their...

Oct 2021
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Director

Ease of use is one of Aunt Bertha’s strong points. They kept the layout very basic and easy to read....

Sep 2021
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Director

We are continuing to move forward, and as a product, Aunt Bertha is not as quick to change as we...

Sep 2021
||
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Director

The vendor is fairly responsive to suggestions or at least to have a conversation about what it may...

Sep 2021
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Director

We did a review of several different platforms, and there were a couple of reasons we decided to go...

Sep 2021
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Director

Aunt Bertha does not charge for every little thing. We definitely get our money's worth.

Sep 2021
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(0)
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Director

There are times I wish the vendor would charge us more. In a vendor contract with Aunt Bertha,...

Sep 2021
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Director

Aunt Bertha's customer success team has been very easy to work with. Part of that is their...

Sep 2021
||
(0)
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Director

Aunt Bertha's software has really great dashboards where we can look at the data as they present it....

Sep 2021
||
(0)
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VP/Other Executive

The system is all cloud based, so we are on the most up-to-date version. Aunt Bertha automatically...

Sep 2021
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VP/Other Executive

Aunt Bertha keeps their promises, but they fail to maybe meet the needs that we have set out in a...

Sep 2021
||
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VP/Other Executive

We just have a fixed price, and that is good. We pay the fee, and they do a lot of work with us...

Sep 2021
||
(0)
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VP/Other Executive

Aunt Bertha is a little behind the curve when it comes to interoperability. They are built really...

Sep 2021
||
(0)
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VP/Other Executive

As the source directory, the system does really well in terms of the ease of use, the functionality...

Sep 2021
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(0)
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VP/Other Executive

We have seen that a lot of times when Aunt Bertha has made changes or there has been an update that...

Sep 2021
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(0)
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VP/Other Executive

For one of our programs, Aunt Bertha's solution is the primary tool that we are using, so we are...

Sep 2021
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(0)
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VP/Other Executive

Aunt Bertha is very healthcare focused, but a core piece of their work is going to be connecting...

Sep 2021
||
(0)
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VP/Other Executive

Aunt Bertha could be better finalizing the changes or the updates that they have done and wrapping...

Sep 2021
||
(0)
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VP/Other Executive

When we have a question, Aunt Bertha is very responsive in terms of training, answering questions,...

Sep 2021
||
(0)
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VP/Other Executive

For the most part, the system functions the way we anticipated. The biggest thing is the connection...

Sep 2021
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(0)
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Manager

We are able to embed the solution within our EHR. The system is used by a lot of different...

Aug 2021
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Manager

In a future version of Aunt Bertha, we are hoping that we will be able to better integrate it into...

Aug 2021
||
(0)
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Manager

We have a bunch of different requests that we make to fix certain little things, and those requests...

Aug 2021
||
(0)
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Manager

Part of the power with Aunt Bertha is that they are a really responsive vendor who is really...

Apr 2021
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Manager

We have had a really great experience working with Aunt Bertha and being able to give them feedback...

Apr 2021
||
(0)
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Manager

The challenges we face with Aunt Bertha are around the integration, but the issues are more on our...

Apr 2021
||
(0)
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Manager

We are using Aunt Bertha's system much more widely than we were previously. Before, we didn't have...

Apr 2021
||
(0)
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Manager

Aunt Bertha's team has grown so much, and we have seen really great communication about product...

Apr 2021
||
(0)
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Manager

I don't think tangible outcomes are as much a reflection of Aunt Bertha as they are a reflection of...

Apr 2021
||
(0)
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Manager

I feel like we have really gotten our money's worth with Aunt Bertha's system. It is a free website...

Apr 2021
||
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Manager

Everything really came down to having a dedicated resource on Aunt Bertha’s end for my work. The...

Jan 2021
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Manager

The vendor's training is excellent. The people sit down and work with us on our specific workflows....

Jan 2021
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Manager

The vendor really stepped up with new features around COVID-19. They just really helped us put...

Jan 2021
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Manager

We are integrated with one of our several EMRs. We have a portion of our staff members who are...

Jan 2021
||
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Manager

I have a representative that I work with all the time and who is my go-to person when I have...

Jan 2021
||
(0)
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Manager

My favorite part of working with Aunt Bertha has been the company culture. Every single person that...

Dec 2020
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(0)
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Manager

Aunt Bertha is getting better at pulling together all of their customers. Aunt Bertha had their...

Dec 2020
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(0)
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Manager

When it comes to contracting, Aunt Bertha has done a good job of negotiating, modifying, and...

Dec 2020
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Manager

The implementations with Aunt Bertha are a lot better now than they were in the past. Aunt Bertha is...

Dec 2020
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Manager

I haven't had any issues with Aunt Bertha's product. The system is pretty slick. There is technology...

Dec 2020
||
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Manager

Aunt Bertha's support is super accessible. That is a differentiator for Aunt Bertha. They are...

Dec 2020
||
(0)
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Manager

There is a ton of data for visualization for information, but I would love to see the data become...

Dec 2020
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(0)
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Manager

I recommend Aunt Bertha's system to a lot of my colleagues. I have definitely called up some of my...

Dec 2020
||
(0)
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Manager

When I had an internal issue, Aunt Bertha stepped in to fill a gap. Their community-engagement...

Dec 2020
||
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Director

If I had had a few more months to make a purchase decision, I might have made a different choice....

Dec 2020
||
(0)
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Director

Aunt Bertha came out here several times and did a remote demo. We didn't get that with other...

Dec 2020
||
(0)
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Director

The product will send information about our patients from our EMR to community resources. However,...

Dec 2020
||
(0)
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Director

My group uses the Aunt Bertha product as a case management tool. We can track our patients and other...

Dec 2020
||
(0)
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Director

Aunt Bertha is part of our organization's long-term plans. We are embarking on long-term projects...

Dec 2020
||
(0)
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Director

I would buy the Aunt Bertha system again. I have looked at other platforms that are free or less...

Dec 2020
||
(0)
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Director

The Aunt Bertha system is pretty user friendly. Aunt Bertha has done a good job with the main views...

Dec 2020
||
(0)
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Director

When I filter the data down to different roles, the level of data we can view is lessened. My team...

Dec 2020
||
(0)
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Director

The reporting in the product is difficult for new users to navigate. I spent a lot of time going...

Dec 2020
||
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Director

In the beginning, Aunt Bertha gave me a contact to go to when I had any issues, but that person...

Dec 2020
||
(0)
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Director

Sometimes when we need assistance with something, Aunt Bertha might take a little while to fix the...

Dec 2020
||
(0)
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Director

From a technology standpoint, Aunt Bertha is a very new company, and they have some catching up to...

Dec 2020
||
(0)
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Director

Aunt Bertha has full support. That is good because they help address social determinants of health,...

Dec 2020
||
(0)
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Director

It is hard to say where we will be in a year from now. The system is up and running. We don't have a...

Dec 2020
||
(0)
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Director

Aunt Bertha has two platforms. Aunt Bertha very strongly, to a fault, recommended one platform when...

Dec 2020
||
(0)
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Director

There is a limitation to the integration with our core system; therefore, more work is required....

Dec 2020
||
(0)
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Director

Aunt Bertha has been requesting more from us, and that gets a little exhausting after a while. They...

Dec 2020
||
(0)
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Director

Aunt Bertha has been good at alleviating pain points, but the expected outcomes have been tough to...

Dec 2020
||
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