VitalCenter Online Archival
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Functionality and Upgrades

Galen Healthcare knows what they are doing. There is more of a learning process on the customer side...

Nov 2022
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Manager

Functionality and Upgrades

We chose VitalCenter Online Archival as our archival solution because when we made our EMR...

Nov 2022
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Manager

Relationship

Galen Healthcare proved that they were more customer oriented than other vendors we considered. They...

Nov 2022
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Manager

Other Observations & Comments

VitalCenter Online Archival is challenging for our end users because they do not use the application...

Nov 2022
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Manager

Relationship

Galen Healthcare definitely listens to everybody, and they reach out. The vendor is doing the best...

Nov 2022
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CIO

Technology

The product is very cool, and it is gaining a lot of traction recently. It takes all of the legacy...

Nov 2022
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CIO

Interfacing and Integration

The vendor is very good with data migration. I wouldn't go with anybody else. The people at Galen...

Nov 2022
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CIO

Relationship

My director says wonderful things about Galen Healthcare all the time. I know people who would give...

Nov 2022
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CIO

Implementation and Training

The vendor’s training was pretty good. I thought it was great.

Nov 2022
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CIO

Relationship

I haven't had to escalate anything, but I know the vendor’s executives pretty well. I am friendly...

Nov 2022
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CIO

Relationship

The only criticism I have of the vendor is their staffing issues. They don’t have a lot of employee...

Nov 2022
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Director

Implementation and Training

Galen Healthcare knows their product, and they were very detailed and organized with their project...

Nov 2022
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Director

Relationship

Galen Healthcare helped some of my new team members learn the system even though it was outside of...

Nov 2022
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Director

Functionality and Upgrades

Galen Healthcare recently made some changes to make the product better. Before, VitalCenter Online...

Nov 2022
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Director

Functionality and Upgrades

End users are not experts, so it takes longer to navigate VitalCenter Online Archival if they are...

Nov 2022
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Manager

Relationship

We have found Galen Healthcare to be a very positive partner to work with. They have been receptive...

Oct 2022
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Manager

Functionality and Upgrades

The system is pretty stable. It is an archive solution; I am not sure what else Galen Healthcare...

Oct 2022
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Manager

Implementation and Training

We got the initial training from Galen Healthcare on how the system works. It is not really that...

Oct 2022
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Manager

Other Observations & Comments

We don't meet with Galen Healthcare regularly. The only time we meet regularly is when we are...

Oct 2022
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CISO

Interfacing and Integration

The architecture of the Galen Healthcare platform is very strong and reliable. I really like the...

Oct 2022
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Director

Relationship

I am impressed by Galen Healthcare. The vendor’s project management is superb. Galen Healthcare's...

Oct 2022
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Director

Other Observations & Comments

I think our challenge is operating at the vendor's level. Galen Healthcare is more innovative than...

Oct 2022
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Manager

Functionality and Upgrades

The providers don't have trouble with the system, and they do rely on it. We relied on it a bit more...

Oct 2022
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Manager

ROI / Cost (care and feeding)

VitalCenter Online Archival is expensive. Every phase that we did had a flat amount quoted up front,...

Oct 2022
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CISO

Service and Support

I love VitalCenter Online Archival. When we implemented it, the project manager assigned to us from...

Oct 2022
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Manager

Service and Support

Galen Healthcare was responsive when we needed something or when something came up in between calls....

Oct 2022
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Director

Relationship

Galen Healthcare continues to get better at keeping all of the promises they make. In the beginning,...

Sep 2022
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Manager

Relationship

The way Galen Healthcare treats and appreciates customers is different from other vendors, and they...

Sep 2022
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Manager

Relationship

We have worked with multiple integration specialists at Galen Healthcare, and all of them are top...

Sep 2022
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Manager

Relationship

One thing I have always appreciated about Galen Healthcare over the years is that their commitment...

Sep 2022
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Manager

Relationship

The archive team from Galen Healthcare does a really good job. They know the nuts and bolts of...

Sep 2022
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Manager

Service and Support

Galen Healthcare is growing because they are such a good company, but it is hard to continue to hire...

Sep 2022
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Manager

Relationship

Galen Healthcare is one of the best vendors I have worked with, hands down. There are many reasons...

Sep 2022
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Manager

ROI / Cost (care and feeding)

I often get asked whether Galen Healthcare is expensive, and the question from KLAS asks whether we...

Sep 2022
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Manager

Future Outlook

When we are asked whether we would recommend Galen Healthcare, the answer is yes, we would recommend...

Sep 2022
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Manager

Relationship

If someone talked to our CIO, VPs, Directors, and Managers, they would all say the same thing. They...

Sep 2022
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Manager

Relationship

We had a situation where we needed some different tooling, and without any questions, Galen...

Sep 2022
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Manager

Relationship

Galen Healthcare is proactive, and I believe that stops a lot of issues from happening. They are...

Sep 2022
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Manager

Relationship

The technical competence of the Galen Healthcare team is excellent. They are experts in their field,...

Sep 2022
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Manager

Implementation and Training

Things were very bumpy at first, and we are still working with Galen Healthcare to archive our...

Aug 2022
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Manager

Implementation and Training

We went through a very brief training with Galen Healthcare. It was only about a 20-minute training...

Aug 2022
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VP/Other Executive

Relationship

Galen Healthcare has been excellent to work with. They were able to meet our aggressive timelines...

Aug 2022
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Physician

Interfacing and Integration

Galen Healthcare could give the product better integration with EMRs. There are things we could have...

May 2022
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Physician

Functionality and Upgrades

The product is easy to use, and downtime has never been a problem. Occasionally, I find a chart that...

May 2022
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Physician

Functionality and Upgrades

The product is extremely easy. We can go to a hyperlink right under the patient’s name, and it takes...

May 2022
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Physician

Functionality and Upgrades

The main pain points I hear from our providers are that they are unable to print certain documents...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Galen Healthcare has been very accommodating in working with us through the process we have gone...

May 2022
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Director

Service and Support

A concern we had with the vendor was that we would put in issues, such as some data not coming over...

Feb 2022
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(0)
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Director

ROI / Cost (care and feeding)

The cost of conversion for a small clinic is so expensive. I like that Galen Healthcare looks at the...

Feb 2022
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Director

Implementation and Training

One of the things we learned through the process with the vendor was that clinical and financial...

Feb 2022
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(0)
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Director

ROI / Cost (care and feeding)

Galen Healthcare hosts the archiving system, and that is nice. If there are any issues, Galen...

Feb 2022
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Director

Relationship

The vendor’s team was good at working with us and making sure we understood what the archive was....

Feb 2022
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Manager

ROI / Cost (care and feeding)

Our project went quickly and smoothly. However, we slowed down our work with Galen Healthcare...

Feb 2022
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Manager

Interfacing and Integration

I would like Galen Healthcare to integrate the applications. Each legacy application we have brought...

Feb 2022
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(0)
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Manager

Service and Support

It is nice when vendors identify problems before we discover them through our end users. That is...

Feb 2022
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Manager

Relationship

Galen Healthcare brought in their executive leadership a couple of times to have discussions,...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Galen Healthcare's system because it had a really good reputation. Others had used Galen...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We will definitely have Galen Healthcare's system for many more years because we need to keep the...

Jan 2022
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Manager

ROI / Cost (care and feeding)

So far, I have only ever been charged for what we contracted for. We had a fixed fee, and the vendor...

Jan 2022
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Manager

Relationship

Galen Healthcare is pretty outstanding. Getting the system is a fairly lengthy process, but the...

Jan 2022
||
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Manager

Implementation and Training

Galen Healthcare is really good with training. Galen Healthcare has set up their support well, but...

Jan 2022
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Manager

Relationship

Galen Healthcare kicks things off with high-level people setting the stage. So far, our experience...

Jan 2022
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Director

Future Outlook

I don't really see our use of the product ever stopping because we continue to grow and need to...

Jan 2022
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(0)
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Director

Relationship

Things with Galen Healthcare are going very well. We have had a few frustrations with them about...

Jan 2022
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Director

Functionality and Upgrades

The product is not really something that we train on because it is very intuitive.

Jan 2022
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Director

Relationship

We need to prompt Galen Healthcare about where we are headed. They don't anticipate that, but they...

Jan 2022
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Director

ROI / Cost (care and feeding)

The product is fairly expensive, but considering what it is doing, it is pretty great.

Jan 2022
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