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VitalCenter Online Archival
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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Featured  Report

Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
Legacy Data Archiving 2020:
Which Vendors Consistently Exceed Expectations?
July 2020
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User Commentary

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Physician

Galen Healthcare could give the product better integration with EMRs. There are things we could have...

May 2022
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Physician

The product is easy to use, and downtime has never been a problem. Occasionally, I find a chart that...

May 2022
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Physician

The product is extremely easy. We can go to a hyperlink right under the patient’s name, and it takes...

May 2022
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Physician

The main pain points I hear from our providers are that they are unable to print certain documents...

May 2022
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Analyst/Coordinator

Galen Healthcare has been very accommodating in working with us through the process we have gone...

May 2022
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Director

A concern we had with the vendor was that we would put in issues, such as some data not coming over...

Feb 2022
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Director

The cost of conversion for a small clinic is so expensive. I like that Galen Healthcare looks at the...

Feb 2022
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Director

One of the things we learned through the process with the vendor was that clinical and financial...

Feb 2022
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Director

Galen Healthcare hosts the archiving system, and that is nice. If there are any issues, Galen...

Feb 2022
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Director

The vendor’s team was good at working with us and making sure we understood what the archive was....

Feb 2022
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Manager

Our project went quickly and smoothly. However, we slowed down our work with Galen Healthcare...

Feb 2022
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(0)
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Manager

I would like Galen Healthcare to integrate the applications. Each legacy application we have brought...

Feb 2022
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Manager

It is nice when vendors identify problems before we discover them through our end users. That is...

Feb 2022
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Manager

Galen Healthcare brought in their executive leadership a couple of times to have discussions,...

Feb 2022
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Manager

We chose Galen Healthcare's system because it had a really good reputation. Others had used Galen...

Jan 2022
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Manager

We will definitely have Galen Healthcare's system for many more years because we need to keep the...

Jan 2022
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Manager

So far, I have only ever been charged for what we contracted for. We had a fixed fee, and the vendor...

Jan 2022
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Manager

Galen Healthcare is pretty outstanding. Getting the system is a fairly lengthy process, but the...

Jan 2022
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Manager

Galen Healthcare is really good with training. Galen Healthcare has set up their support well, but...

Jan 2022
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Manager

Galen Healthcare kicks things off with high-level people setting the stage. So far, our experience...

Jan 2022
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Director

I don't really see our use of the product ever stopping because we continue to grow and need to...

Jan 2022
||
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Director

Things with Galen Healthcare are going very well. We have had a few frustrations with them about...

Jan 2022
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Director

The product is not really something that we train on because it is very intuitive.

Jan 2022
||
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Director

We need to prompt Galen Healthcare about where we are headed. They don't anticipate that, but they...

Jan 2022
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Director

The product is fairly expensive, but considering what it is doing, it is pretty great.

Jan 2022
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CISO

We recently went live with VitalCenter Online Archival. Galen Healthcare did a great job of...

Nov 2021
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CISO

VitalCenter Online Archival is easy to use, and I really like that the solution uses the cloud. That...

Nov 2021
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Manager

Galen Healthcare is a fantastic organization to work with. They not only meet their deadlines but...

Nov 2021
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Manager

I would buy the product again without hesitation. I am on calls with the same people on a regular...

Nov 2021
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Manager

I would like to see a training portal with prerecorded video content. Galen Healthcare could offer...

Nov 2021
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Manager

The system is integrated in multiple ways. Our application is integrated with Galen Healthcare's...

Nov 2021
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Manager

There are gaps where we could use a solution that doesn’t exist yet in terms of integration. Some of...

Nov 2021
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Manager

We meet with Galen Healthcare on a regular basis, and we have an ongoing discussion. Since we do so...

Nov 2021
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Manager

We are seeing user adoption. One would think that legacy medical records wouldn't be accessed much...

Nov 2021
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(0)
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Manager

Galen Healthcare deserves to be recognized for the enhancements they have made to the release of...

Nov 2021
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(0)
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Manager

It is quite an undertaking to archive the records we are working with, so we consider Galen...

Nov 2021
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Manager

The product isn't perfect. There is always room for improvement, and Galen Healthcare understands...

Nov 2021
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Manager

VitalCenter Online Archival's ease of use stands out. Galen Healthcare has developed the system just...

Nov 2021
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Manager

I can't think of anything different I would like to see in the product. We truly have a partnership...

Nov 2021
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Manager

Galen Healthcare has been great. They have been a pleasure to work with from the beginning. I don’t...

Oct 2021
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Manager

VitalCenter Online Archival is a strong tool. The only thing that Galen Healthcare could to do...

Oct 2021
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Manager

Galen Healthcare has a one-time fee for whatever we are doing, and they usually stick to that. They...

Oct 2021
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Manager

I would like to see some improvements to the product, but the product isn't bad right now. It does...

Oct 2021
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(0)
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Manager

We meet with the vendor every once in a while. We haven't had to escalate many things with them, and...

Oct 2021
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Manager

I like that the product works. We don't have downtime, and we don't have connectivity issues. The...

Oct 2021
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VP/Other Executive

I like the system's ease of use, and I like that it is integrated with our EHR so that we don't have...

Oct 2021
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Director

Through our growth, we haven't done a good job of sunsetting legacy EMRs as we are standardizing...

Oct 2021
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Director

We haven't really had a need for new technology, but I am comfortable saying that Galen Healthcare...

Oct 2021
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Director

Every time I reach out to Galen Healthcare, they are very responsive. I feel like I could call our...

Oct 2021
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Director

The vendor's executive involvement is really high, and I have met the executives several times. I...

Oct 2021
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(0)
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Director

VitalCenter Online Archival is expensive, but we wouldn't have been able to get to where we are...

Oct 2021
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(0)
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Director

My likelihood to recommend VitalCenter Online Archival is extremely high. I don't have anything to...

Oct 2021
||
(0)
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Director

Galen Healthcare has been very flexible. When we were going down a path and pursuing a particular...

Oct 2021
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(0)
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Director

We did a site migration, and that went extremely well. Galen Healthcare was very professional and...

Oct 2021
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(0)
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Director

I am budgeting to increase our work with Galen Healthcare. If the budget sticks, and I am optimistic...

Oct 2021
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Director

Oftentimes, we are met with hesitancy or reluctance from our staff just because of the changes that...

Oct 2021
||
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Director

The training was good. Galen Healthcare was very thorough and patient. That is key in training...

Oct 2021
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Director

End users can use the embedded links in our system to launch VitalCenter Online Archival. The...

Oct 2021
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Director

The product didn't require a whole lot of training. There were some general questions early on, but...

Oct 2021
||
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CIO

We got started quickly with Galen Healthcare. In a period of weeks, we did the evaluation, got...

Sep 2021
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CIO

We have a license for Galen Healthcare's VitalCenter Online Archival. Now we are only using it for...

Sep 2021
||
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CIO

We had a doctor who had been most critical in particular of the earlier solution prior to us using...

Sep 2021
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CIO

Galen Healthcare's solution does not have as much OCR for scanned documents. I know the vendor is...

Sep 2021
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(0)
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CIO

Galen Healthcare is just a delight to work with. They are very professional and surprisingly...

Sep 2021
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(0)
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CIO

I know Galen Healthcare has been Best in KLAS, and they always tell me that in their literature and...

Sep 2021
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CIO

Galen Healthcare is disciplined. They are customer focused to the point of being flexible, and that...

Sep 2021
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CIO

Galen Healthcare runs meetings well. They know where they are going and what they need to do, but...

Sep 2021
||
(0)
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CIO

Ultimately, as we were deciding who to go with, we had a lot more confidence in Galen Healthcare's...

Sep 2021
||
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CIO

We had to shift our thinking for the project. The only thing I am a little disappointed in is that...

Sep 2021
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(0)
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CIO

VitalCenter Online Archival does most of what we want, and we feel that it is worth the investment.

Jul 2021
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Analyst/Coordinator

We have a few of our older staff members who seem to struggle, but I can’t figure out why because it...

Jul 2021
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(0)
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Analyst/Coordinator

We had a very hard time during the implementation. We had to get the administration involved. If we...

Jul 2021
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Analyst/Coordinator

Galen Healthcare really struggled with the implementation. We had to get our administrators involved...

Jul 2021
||
(0)
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VP/Other Executive

The fact that we can access VitalCenter Online Archival within the patient's contacts within the EMR...

May 2021
||
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