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VitalCenter Online Archival Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

Relationship

Galen Healthcare's biggest strength is their customer service. Our account manager is fantastic....

Apr 2024
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Director

Product

We don't integrate VitalCenter Online Archival with a whole lot of products, but it integrates with...

Dec 2023
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Director

Relationship

Galen Healthcare’s key strengths are strong project management and strong problem-solving skills on...

Dec 2023
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Director

Product

There may be opportunities for improving the user interface. That is a hard thing to ask because the...

Dec 2023
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Director

Value

The ROI my organization has seen from using this solution is a reduction in maintenance contracts. I...

Dec 2023
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Manager

Product

Galen Healthcare really doesn't deliver new technology. The product is what it is right now; it is...

Dec 2023
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Manager

Product

Some of the key strengths of the archive are its completeness and its integration with our EHR.

Dec 2023
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Manager

Operations

I would say that the implementation took longer than we thought it would. But there were a lot of...

Dec 2023
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Director

Product

Galen Healthcare’s reporting could use some improvement. One of the challenges we have had is that...

Dec 2023
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Director

Loyalty, Value

Retiring information technology system infrastructure using VitalCenter Online Archival was a big...

Dec 2023
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Director

Relationship

Galen Healthcare’s flexibility is probably one of their greatest strengths. They can recognize the...

Dec 2023
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VP/Other Executive

Relationship, Operations

Galen Healthcare's key strength is their ability to reach out to customers to learn what their needs...

Dec 2023
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VP/Other Executive

Relationship, Value

Galen Healthcare is one of our favorite vendors to work with because of their executive outreach. If...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

Galen Healthcare was acquired by RLDatix, but up to this point, Galen Healthcare has still been able...

Dec 2023
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Director

Relationship, Operations

Galen Healthcare has a very good and responsive customer service team. The vendor has an easy...

Nov 2023
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Director

Relationship, Operations, Product

I don't have any issues with upgrades from Galen Healthcare. We are always notified by Galen...

Nov 2023
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CMIO

Culture, Value

Galen Healthcare is very transparent about their up-front pricing. They don't charge extra. They...

Nov 2023
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CMIO

Relationship

Galen Healthcare definitely delivers on what they say they deliver on. However, they have missed...

Nov 2023
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CMIO

Operations, Product

The product is so easy to use. The ease of use is variable depending on the users as they are not...

Nov 2023
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CMIO

Loyalty, Product

When it comes to archival, there is obviously not a huge amount of innovation in the space. We are...

Nov 2023
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CMIO

Relationship

I have never really used phone or web support with Galen Healthcare. They have a ticketing system....

Nov 2023
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CMIO

Relationship

Galen Healthcare is consistently sending us messages on things that are going on or things that...

Nov 2023
||
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CMIO

Relationship

Galen Healthcare is probably the single best vendor I have ever worked with, and I have worked with...

Nov 2023
||
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CMIO

Culture, Value

The projects that Galen Healthcare did for us were not projects that necessarily provided direct...

Nov 2023
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CMIO

Culture, Relationship, Value

Galen Healthcare is unusual in the vendor space in that they do keep every promise they make. They...

Nov 2023
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VP/Other Executive

Value

I can speak to the direct savings from this product, which is the annual maintenance on each of the...

Nov 2023
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VP/Other Executive

Operations, Value

Galen Healthcare’s implementation services could be better because we have a project that is taking...

Nov 2023
||
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Director

Value

Regarding our ROI, we have seen decreased support costs for our legacy systems. But we are not just...

Nov 2023
||
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Director

Value

VitalCenter Online Archival is not cheap, but we get what we pay for. If we had tried to do...

Nov 2023
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Director

Relationship

Galen Healthcare’s project management is strong. They are very good at laying out their offerings...

Nov 2023
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Director

Relationship

I have been very impressed with Galen Healthcare’s leadership. When we have obstacles to overcome,...

Nov 2023
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Director

Relationship

I have heard from some end users that when they call Galen Healthcare’s support team, it is hard to...

Nov 2023
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Director

Product

There is some end-user dissatisfaction with the data that we import. That is not because of a...

Nov 2023
||
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Director

Product

Galen Healthcare’s process is not perfect. We struggle a bit with the audit logs for two reasons....

Nov 2023
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Director

Culture, Value

We have done some work to estimate cost savings based on hardware and the maintenance associated...

Nov 2023
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Director

Relationship

For the most part, the vendor keeps their promises, but we have definitely seen a downturn in their...

Nov 2023
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Director

Relationship, Product

We work directly with the vendor's senior leaders, and the product is a very good-quality product....

Nov 2023
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Analyst/Coordinator

Product, Value

We have seen increased ease of access since using Galen Healthcare's system because there is no more...

Nov 2023
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Analyst/Coordinator

Relationship

Galen Healthcare’s support people are very responsive, helpful, and flexible. They send us updates...

Nov 2023
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Analyst/Coordinator

Operations

We don’t know whether our implementation with Galen Healthcare was rushed or not well designed....

Nov 2023
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Analyst/Coordinator

Operations, Product

There are some hidden things in the system that we have to be familiar with. The end users have to...

Nov 2023
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Analyst/Coordinator

Relationship

The vendor is very knowledgeable about what they do. They take on the ownership of doing the...

Nov 2023
||
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Analyst/Coordinator

Value

We are running into an issue with the solution because some of our systems are small. The price...

Nov 2023
||
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Manager

Relationship

The vendor’s support team is ridiculously responsive. I submit a ticket and hear back from somebody...

Nov 2023
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Manager

Relationship, Value

Galen Healthcare has improved a lot in terms of driving tangible outcomes. They have significantly...

Nov 2023
||
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Analyst/Coordinator

Operations, Product

In a lot of cases, the product is not really intuitive. When we are trying to meld all of the...

Nov 2023
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Analyst/Coordinator

Relationship

Galen Healthcare has been a great vendor to work with. They have gone out of their way in situations...

Nov 2023
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Manager

Loyalty

We chose Galen Healthcare because they had experience with our EMR software. We have a hospital and...

Nov 2023
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Manager

Culture, Relationship

There was a technical issue with a file. I can't blame Galen Healthcare for that issue, but it took...

Nov 2023
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Manager

Relationship, Product

No news is good news to me, and I don't get complaints about the product. VitalCenter Online...

Nov 2023
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Manager

Operations

For the first project we did with the vendor, we had to get permissions and everything set up from...

Nov 2023
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Manager

Loyalty, Value

Our EHR records were just sitting, and we were paying for support from our EHR vendor. But when we...

Nov 2023
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Manager

Relationship, Operations

One of Galen Healthcare’s people who we work with is an A+ person. We have worked on some projects...

Nov 2023
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Manager

Operations

Our first project with the vendor was rocky and off schedule. The scope was not realistic for the...

Nov 2023
||
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Manager

Relationship, Value

Galen Healthcare works hard to foster a relationship with us and keep us happy. The volume of...

Nov 2023
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Analyst/Coordinator

Product, Value

VitalCenter Online Archival has allowed users to pop directly from our current EHR to legacy...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

Galen Healthcare has been very responsive to issues. They get things resolved, and their support and...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Because the product is all cloud based, Galen Healthcare’s upgrades are seamless. We don't need to...

Sep 2023
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(0)
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Analyst/Coordinator

Product

VitalCenter Online Archival is super easy to use. We do a lot of great searching, and it is easier...

Sep 2023
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Analyst/Coordinator

Loyalty

Galen Healthcare is developing a new NLP tool that can find name discrepancies within charts or...

Sep 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

We have had a lot of interaction with Galen Healthcare executives along the way, from the first...

Sep 2023
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Manager

Culture, Value

I would like everything to be a little less expensive in the archiving space, and that goes for...

Sep 2023
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(0)
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Manager

Loyalty, Product

There are opportunities that we haven't capitalized on or aren't available. There is one thing I...

Sep 2023
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Manager

Product

We don't have any problems with VitalCenter Online Archival from an incident management perspective....

Sep 2023
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Manager

Product

The feedback I get from our operational teams is that the product is very user friendly and easy to...

Sep 2023
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Manager

Product

We are being asked more and more to make sure we can do interoperability, and right now, VitalCenter...

Sep 2023
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(0)
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Manager

Product

From my perspective, VitalCenter Online Archival does what it is supposed to do. It is there, and it...

Sep 2023
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(0)
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Manager

Value

It is hard to evaluate Galen Healthcare as an archiving vendor because generally, the data just kind...

Sep 2023
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(0)
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Manager

Product, Value

The system runs consistently and reliably, and that is probably one of the highest pieces of praise...

Sep 2023
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(0)
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Manager

Culture, Product

There are some constraints when we attempt to do gap loads into the archive, and we sometimes can’t...

Sep 2023
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(0)
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Manager

Loyalty

VitalCenter Online Archival is going to be a good tool for us going forward.

Sep 2023
||
(0)
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Manager

Product

Galen Healthcare's product has been a great solution for us. The product is very easy to use, and...

Sep 2023
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Manager

Relationship, Operations

Anytime we have a new archive project that we want to do, the vendor assigns a project manager and a...

Sep 2023
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Manager

Product

One of the vendor’s strengths is that they integrate pretty well with Epic. We have a button in...

Sep 2023
||
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Director

Operations

Galen Healthcare stands behind their commitment to deliver for us. There were implementation hiccups...

Aug 2023
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(0)
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Director

Loyalty, Product

One system is not the same as another system when being archived, and as we bring some legacy data...

Aug 2023
||
(0)
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Director

Product

VitalCenter Online Archival allows us to embed access to legacy data within our new EMR workflow. We...

Aug 2023
||
(0)
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Director

Relationship

We like Galen Healthcare’s executive engagement, project management expertise, and technical...

Aug 2023
||
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Director

Relationship

Galen Healthcare has been one of the best partners we have had. They are a top-notch company and one...

Aug 2023
||
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Director

Product

Our end users do not want to give up their legacy applications. They want VitalCenter Online...

Aug 2023
||
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Director

Culture, Value

We have saved money with Galen Healthcare on maintenance contracts and licensing.

Aug 2023
||
(0)
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Director

Relationship, Value

Galen Healthcare nails it. They do a great job, and we are very happy with them. They are our...

Aug 2023
||
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Director

Relationship

At our organization, we have certain requirements where we have to be able to share data...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Our security team will soon no longer have old software in the environment that is full of...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Galen Healthcare is a much smaller company than the other vendors we work with, and that means that...

Jun 2023
||
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VP/Other Executive

Product

The affordability of the vendor’s archive solution is remarkable.

Jun 2023
||
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VP/Other Executive

Relationship

When the vendor does a project estimation, they need to be more realistic about the lift involved,

Jun 2023
||
(0)
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Director

Culture, Relationship

Galen Healthcare calls us regularly to make sure that we are doing okay and to ask whether there is...

May 2023
||
(0)
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Director

Relationship

I have one contact at Galen Healthcare. Anytime there is an issue, I can call them, and they will...

May 2023
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Director

Loyalty, Relationship

I have a huge level of trust in Galen Healthcare. Galen Healthcare is our preferred vendor for all...

May 2023
||
(0)
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Director

Relationship, Value

When customers look at doing an actual conversation, the savings are huge with VitalCenter Online...

May 2023
||
(0)
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Director

Product

Galen Healthcare allows providers to look back at historical data in an easier format because the...

May 2023
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