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VitalCenter Online Archival Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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CIO

VitalCenter Online Archival does most of what we want, and we feel that it is worth the investment.

Jul 2021
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Analyst/Coordinator

We have a few of our older staff members who seem to struggle, but I can’t figure out why because it...

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Analyst/Coordinator

We had a very hard time during the implementation. We had to get the administration involved. If we...

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Analyst/Coordinator

Galen Healthcare really struggled with the implementation. We had to get our administrators involved...

Jul 2021
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VP/Other Executive

The fact that we can access VitalCenter Online Archival within the patient's contacts within the EMR...

May 2021
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Analyst/Coordinator

The product is very easy to use and relatively intuitive. When we go in to do our validation testing...

May 2021
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Analyst/Coordinator

The implementation of VitalCenter Online Archival was one of the easiest vendor implementations that...

May 2021
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CIO

Galen Healthcare is very straightforward. They haven't given us extra charges even when we have gone...

May 2021
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CIO

There were some issues with Galen Healthcare's project management in terms of having a repeatable...

May 2021
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CIO

With Galen Healthcare, we stumbled in the very beginning. I thought I would be getting a turnkey...

May 2021
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Director

From a value perspective, it is tough to be with Galen Healthcare. We did a vendor selection when we...

Feb 2021
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Director

One of the key business outcomes of using Galen Healthcare is that we are able to reduce our IT...

Feb 2021
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Director

Upgrades and new technologies take a while. Galen Healthcare is pretty good at developing a road map...

Feb 2021
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Director

In terms of current proactivity, we have to guide Galen Healthcare. They are not super proactive,...

Feb 2021
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CIO

The system continues to be critical for us in terms of offloading our legacy data. We have had a...

Feb 2021
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CIO

We use a train-the-trainer method, so we don’t do any ongoing training with the vendor, but the...

Feb 2021
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CIO

We haven’t asked the vendor for any new technology, but I know they are working on some things. The...

Feb 2021
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CIO

The vendor's executive level of engagement early on is very high, and they get to know their...

Feb 2021
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CIO

The only reason I would ever mark the vendor down a little bit is that they are sometimes very busy....

Feb 2021
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Director

VitalCenter Online Archival is part of our long-term plans. With that, I keep in mind that an...

Feb 2021
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Director

We have identified a couple of needs that may have been unique. Although VitalCenter Online Archival...

Feb 2021
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Director

I have recommended VitalCenter Online Archival and spoken to people about it. I feel strongly that...

Feb 2021
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Director

As far as applications go, I consider Galen Healthcare to be a top-tier vendor and a great partner....

Feb 2021
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Director

There were some things on the technology end that created some expenses that we didn't anticipate....

Feb 2021
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Manager

When we find a problem with the system, Galen Healthcare logs the issue. Galen Healthcare keeps...

Feb 2021
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Manager

Galen Healthcare changed their pricing after a while, but that wasn't nickel-and-diming. When we...

Feb 2021
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Manager

The good thing about VitalCenter Online Archival is that it is very easy to use and intuitive. We...

Feb 2021
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Manager

When there are updates, Galen Healthcare sends out release notes. Through the notes, we can...

Feb 2021
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Manager

We have had some tickets sent to Galen Healthcare that have taken a while to get done. We still have...

Feb 2021
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Manager

When Galen Healthcare changes their servers or IP address, they let us know in advance. That is...

Feb 2021
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Manager

In the future, things with VitalCenter Online Archival will be great. We ran a report and saw that a...

Feb 2021
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(0)
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Manager

Galen Healthcare told us that in their system, we could find all of the patients, but anytime we...

Feb 2021
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(0)
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Manager

VitalCenter Online Archival is easy to use. As a place to host data, the system does its job....

Feb 2021
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Manager

Our most recent implementation has been great so far. I assume that past implementations were just...

Jan 2021
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Manager

VitalCenter Online Archival's ease of use could be a little better by making the reports more...

Jan 2021
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(0)
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Manager

We are fine with the technology that Galen Healthcare provides. They are staying ahead of us. The...

Jan 2021
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CIO

The reason we chose Galen Healthcare was that they had the right level of attentiveness without...

Jan 2021
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CIO

Galen Healthcare has really complete, full answers to all of the questions that we sent them, either...

Jan 2021
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CIO

Working with Galen Healthcare's senior team has been terrific. Galen Healthcare has really tried to...

Jan 2021
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CEO/President

The install was relatively good. We were optimistic going in. The vendor has failed to deliver their...

Jan 2021
||
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CEO/President

Once I became aware of the product's lack of value, I didn't waste my time with the vendor's...

Jan 2021
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(0)
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CEO/President

Galen Healthcare’s product is part of our long-term plans, but the further we get in archiving, the...

Jan 2021
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CEO/President

We needed a certain feature to meet our needs for auditing. That was the reason we bought the...

Jan 2021
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VP/Other Executive

I would like to say this product is not part of our long-term plans, but that depends on how we can...

Jan 2021
||
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VP/Other Executive

When we demoed the product, the vendor showed us all these reports and options. They told us that...

Jan 2021
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VP/Other Executive

No one from the vendor's marketing department or anywhere has called us to see how we are liking...

Jan 2021
||
(0)
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VP/Other Executive

We had problems connecting with Galen Healthcare. Things were delayed a little bit here and there...

Jan 2021
||
(0)
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VP/Other Executive

On the patient and financial services side, we pretty much stopped after months of trying to use the...

Jan 2021
||
(0)
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VP/Other Executive

For others looking at this, make sure Galen Healthcare can actually deliver what they promise in...

Jan 2021
||
(0)
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Analyst/Coordinator

The archival service hasn't had a smooth implementation. We have had a major issue with our system...

Jan 2021
||
(0)
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Analyst/Coordinator

We absolutely see our future satisfaction being higher in the next year. Nothing is ever perfect....

Jan 2021
||
(0)
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Analyst/Coordinator

In terms of working with us independently, Galen Healthcare is listening and is being responsive to...

Jan 2021
||
(0)
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Analyst/Coordinator

Galen Healthcare is a fairly new business. They need to see what areas they are successful in on the...

Jan 2021
||
(0)
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Analyst/Coordinator

I definitely feel that we are in a much better place. We had a contract issue where there was a...

Jan 2021
||
(0)
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Director

VitalCenter Online Archival is a really good tool. The vendor does a great job of documentation and...

Jan 2021
||
(0)
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Director

The searching is a little bit more difficult than we thought it was going to be. The way that we...

Jan 2021
||
(0)
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VP/Other Executive

When our organization was doing a vendor selection, we were going through a process. There was one...

Jan 2021
||
(0)
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VP/Other Executive

The vendor has been great. They have absolutely kept their promises. The negotiated price has been...

Jan 2021
||
(0)
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Director

There is no change in our long terms plans with Galen Healthcare. We will hopefully be working with...

Dec 2020
||
(0)
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Director

VitalCenter Online Archival is great. We would recommend it. The ease of use has improved. We are...

Dec 2020
||
(0)
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Director

Galen Healthcare could improve their billing. We have had to go back and forth about the yearly...

Dec 2020
||
(0)
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Manager

We have used Galen Healthcare for a couple of years now. We absolutely love Galen Healthcare. We...

Dec 2020
||
(0)
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Manager

VitalCenter Online Archival is absolutely part of our long-term plans. Galen Healthcare has just...

Dec 2020
||
(0)
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Manager

I can’t think of one promise that Galen Healthcare has let me down on. That is not to say that we...

Dec 2020
||
(0)
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Manager

Galen Healthcare does have training, and that is one of the things that is great. When we have new...

Dec 2020
||
(0)
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Manager

I cannot fault the product quality. The product does not have a weakness. After a pretty long while...

Dec 2020
||
(0)
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Manager

One of the highlights of VitalCenter Online Archival is its integration with Epic's systems, and...

Dec 2020
||
(0)
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Manager

The vendor’s support is really fast. As we move through a product life cycle with them, we are going...

Dec 2020
||
(0)
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Manager

The product is pricey. The vendor doesn’t nickel-and-dime at all. Everything is up front and very...

Dec 2020
||
(0)
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Manager

I have been in hell with many EMR systems from every vendor without any support, a company that can...

Dec 2020
||
(0)
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CMIO

I am a true believer in Galen Healthcare's abilities. They are an outstanding partner. Data...

Nov 2020
||
(0)
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Director

This past year, we have been looking at trying to uniform the solutions. We have a proposal together...

Nov 2020
||
(0)
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