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VitalCenter Online Archival Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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CIO

Functionality and Upgrades

The reason we chose Galen Healthcare was that they had the right level of attentiveness without...

Jan 2021
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CIO

Service and Support

Galen Healthcare has really complete, full answers to all of the questions that we sent them, either...

Jan 2021
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CIO

Relationship

Working with Galen Healthcare's senior team has been terrific. Galen Healthcare has really tried to...

Jan 2021
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CEO/President

Functionality and Upgrades

The install was relatively good. We were optimistic going in. The vendor has failed to deliver their...

Jan 2021
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CEO/President

Service and Support

Once I became aware of the product's lack of value, I didn't waste my time with the vendor's...

Jan 2021
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CEO/President

Other Observations & Comments

Galen Healthcare’s product is part of our long-term plans, but the further we get in archiving, the...

Jan 2021
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CEO/President

Functionality and Upgrades

We needed a certain feature to meet our needs for auditing. That was the reason we bought the...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

I would like to say this product is not part of our long-term plans, but that depends on how we can...

Jan 2021
(0)
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VP/Other Executive

Sales and Contracting

When we demoed the product, the vendor showed us all these reports and options. They told us that...

Jan 2021
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VP/Other Executive

Relationship

No one from the vendor's marketing department or anywhere has called us to see how we are liking...

Jan 2021
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VP/Other Executive

Implementation and Training

We had problems connecting with Galen Healthcare. Things were delayed a little bit here and there...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

On the patient and financial services side, we pretty much stopped after months of trying to use the...

Jan 2021
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VP/Other Executive

Lessons Learned

For others looking at this, make sure Galen Healthcare can actually deliver what they promise in...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The archival service hasn't had a smooth implementation. We have had a major issue with our system...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

We absolutely see our future satisfaction being higher in the next year. Nothing is ever perfect....

Jan 2021
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Analyst/Coordinator

Relationship

In terms of working with us independently, Galen Healthcare is listening and is being responsive to...

Jan 2021
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Analyst/Coordinator

Service and Support

Galen Healthcare is a fairly new business. They need to see what areas they are successful in on the...

Jan 2021
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Analyst/Coordinator

Relationship

I definitely feel that we are in a much better place. We had a contract issue where there was a...

Jan 2021
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Director

Implementation and Training

VitalCenter Online Archival is a really good tool. The vendor does a great job of documentation and...

Jan 2021
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Director

Functionality and Upgrades

The searching is a little bit more difficult than we thought it was going to be. The way that we...

Jan 2021
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When our organization was doing a vendor selection, we were going through a process. There was one...

Jan 2021
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor has been great. They have absolutely kept their promises. The negotiated price has been...

Jan 2021
(0)
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Director

Future Outlook

There is no change in our long terms plans with Galen Healthcare. We will hopefully be working with...

Dec 2020
(0)
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Director

Functionality and Upgrades

VitalCenter Online Archival is great. We would recommend it. The ease of use has improved. We are...

Dec 2020
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Director

ROI / Cost (care and feeding)

Galen Healthcare could improve their billing. We have had to go back and forth about the yearly...

Dec 2020
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Manager

Service and Support

We have used Galen Healthcare for a couple of years now. We absolutely love Galen Healthcare. We...

Dec 2020
(0)
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Manager

Service and Support

VitalCenter Online Archival is absolutely part of our long-term plans. Galen Healthcare has just...

Dec 2020
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Manager

Service and Support

I can’t think of one promise that Galen Healthcare has let me down on. That is not to say that we...

Dec 2020
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Manager

Implementation and Training

Galen Healthcare does have training, and that is one of the things that is great. When we have new...

Dec 2020
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Manager

Functionality and Upgrades

I cannot fault the product quality. The product does not have a weakness. After a pretty long while...

Dec 2020
(0)
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Manager

Interfacing and Integration

One of the highlights of VitalCenter Online Archival is its integration with Epic's systems, and...

Dec 2020
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Manager

Service and Support

The vendor’s support is really fast. As we move through a product life cycle with them, we are going...

Dec 2020
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Manager

ROI / Cost (care and feeding)

The product is pricey. The vendor doesn’t nickel-and-dime at all. Everything is up front and very...

Dec 2020
(0)
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Manager

Service and Support

I have been in hell with many EMR systems from every vendor without any support, a company that can...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I am a true believer in Galen Healthcare's abilities. They are an outstanding partner. Data...

Nov 2020
(0)
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Director

Other Observations & Comments

This past year, we have been looking at trying to uniform the solutions. We have a proposal together...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The price difference between Galen Healthcare and another vendor that we work with is significant....

Mar 2020
(0)
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Director

Service and Support

We have a pretty strong partnership with Galen Healthcare. However, for a certain piece of work that...

Mar 2020
(0)
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Director

Service and Support

If I could, I would give Galen Healthcare an 11 out of 10 for some of the work that they did for us....

Mar 2020
(0)
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Manager

Relationship

Our experience with our previous vendor was absolutely awful. We finally had a chance to put the...

Mar 2020
(0)
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Manager

Relationship

This was not our first go-around with an archive system. We have some superuser doctors that were in...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. The pricing is very well laid out.

Mar 2020
(0)
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Manager

Functionality and Upgrades

When it comes to the ease of use for end users, it would be hard for me to say where the vendor...

Mar 2020
(0)
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Manager

Relationship

If things keep going like they have been going for the previous 12 months, then our forecasted...

Mar 2020
(0)
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Manager

Other Observations & Comments

The vendor could potentially offer some classroom-type training, but we didn’t take advantage of...

Mar 2020
(0)
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Manager

Interfacing and Integration

I would give the highest score on the product’s ability to support our integration and...

Mar 2020
(0)
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VP/Other Executive

Relationship

The problem with cloud hosting is that we are so dependent on the vendor, who really has no...

Mar 2020
(0)
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VP/Other Executive

Relationship

The vendor has been a very reliable partner, and we have been successful together. The vendor has...

Mar 2020
(0)
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VP/Other Executive

Relationship

The vendor is definitely part of our long-term plan. We are kind of married to them. The vendor...

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime, but we pay for so many patients on an annual basis, and we have...

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor’s training is a little interesting because they don’t think that their product requires...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product works as it was promoted. It has been great. I predict that our overall satisfaction...

Mar 2020
(0)
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VP/Other Executive

Technology

We struggle on the outside, so we have a physician portal that provides access to our community...

Mar 2020
(0)
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VP/Other Executive

Other Observations & Comments

We have an issue with the things we are doing with the vendor on the A/R side. We aren’t quite there...

Mar 2020
(0)
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VP/Other Executive

Technology

I give the vendor a low score for delivering new technology because they take a while to fulfill...

Mar 2020
(0)
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VP/Other Executive

Service and Support

The ongoing support that we get from the vendor is good. The vendor is proactive, but we have to...

Mar 2020
(0)
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VP/Other Executive

Relationship

The vendor’s executives are very involved with us. I give them a very high rating on executive involvement....

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We definitely received our money’s worth with the tool, and we are very likely to recommend it to others....

Mar 2020
(0)
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Director

Service and Support

Galen Healthcare is very knowledgeable about their product, and their support is really great. That...

Feb 2020
(0)
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Director

Other Observations & Comments

We want Galen Healthcare to be part of our long-term plans. But right now, we don't know whether...

Feb 2020
(0)
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Director

Functionality and Upgrades

The product is great. In today's environment, we never know whether our EHR is going to go down. We...

Feb 2020
(0)
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Director

Service and Support

Galen Healthcare usually reaches out to us to schedule upgrades. My advice to Galen Healthcare is to...

Feb 2020
(0)
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Manager

Relationship

Galen Healthcare is very easy to work with, and they are patient. We sometimes don’t agree on...

Feb 2020
(0)
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Manager

Sales and Contracting

I don’t particularly like Galen Healthcare’s licensing model, but they don’t nickel-and-dime. We pay...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The system hasn’t changed since we started working with it. The vendor hasn’t introduced new...

Feb 2020
(0)
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Manager

Other Observations & Comments

The training that we got from Galen Healthcare was sufficient. It wasn’t anything particularly...

Feb 2020
(0)
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Manager

Service and Support

Our migration took longer than I had anticipated, but a lot of that was because we had to figure...

Feb 2020
(0)
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Manager

Future Outlook

I want to be in a position where I can move my fetal strips to Galen Healthcare’s platform and never...

Feb 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

The initial engagement we had with Galen Healthcare showed that they knew what they were doing. They...

Feb 2020
(0)
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Director

Implementation and Training

I look at implementations separate from upgrades. Galen Healthcare's upgrades are just fine. During...

Feb 2020
(0)
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Director

Relationship

Our overall experience with Galen Healthcare was good. The vendor was pretty up front about meeting...

Feb 2020
(0)
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Director

Relationship

Galen Healthcare is and isn't part of our long-term plans. We are invested in the vendor as long as...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

I would buy VitalCenter Online Archival again. The vendor keeps all of their promises, and they...

Feb 2020
(0)
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Director

Functionality and Upgrades

Galen Healthcare's upgrades are actually really slick. The vendor does them in stages, and we get a...

Feb 2020
(0)
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 or  to see details.

Director

Implementation and Training

Galen Healthcare's training was a little bit clunky at first. The people that were in place to do...

Feb 2020
(0)
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Director

Functionality and Upgrades

I have limited experience with VitalCenter Online Archival's reporting tool, but I have had...

Feb 2020
(0)
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Director

Service and Support

Galen Healthcare's support is really good. The support people are really attentive and respond...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

Executive involvement with Galen Healthcare was really good at the beginning, but it hasn't really...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

In the beginning, there were several people that we had to work with from Galen Healthcare, and it...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

VitalCenter Online Archival is pretty expensive, but we got a good product. The vendor didn't...

Feb 2020
(0)
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Director

Lessons Learned

I would recommend the people looking at VitalCenter Online Archival communicate their expectations...

Feb 2020
(0)
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Director

Functionality and Upgrades

Galen Healthcare's upgrades are very small. We get a monthly email from the vendor to let us know...

Feb 2020
(0)
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