VitalCenter Online Archival Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 6:58:48 PM and Model.EvProductId = 193925

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

ROI / Cost (care and feeding)

The price difference between Galen Healthcare and another vendor that we work with is significant....

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

We have a pretty strong partnership with Galen Healthcare. However, for a certain piece of work that...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

If I could, I would give Galen Healthcare an 11 out of 10 for some of the work that they did for us....

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Our experience with our previous vendor was absolutely awful. We finally had a chance to put the...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

This was not our first go-around with an archive system. We have some superuser doctors that were in...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. The pricing is very well laid out.

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to the ease of use for end users, it would be hard for me to say where the vendor...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

If things keep going like they have been going for the previous 12 months, then our forecasted...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor could potentially offer some classroom-type training, but we didn’t take advantage of...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would give the highest score on the product’s ability to support our integration and...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The problem with cloud hosting is that we are so dependent on the vendor, who really has no...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has been a very reliable partner, and we have been successful together. The vendor has...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is definitely part of our long-term plan. We are kind of married to them. The vendor...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime, but we pay for so many patients on an annual basis, and we have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor’s training is a little interesting because they don’t think that their product requires...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product works as it was promoted. It has been great. I predict that our overall satisfaction...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

We struggle on the outside, so we have a physician portal that provides access to our community...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have an issue with the things we are doing with the vendor on the A/R side. We aren’t quite there...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

I give the vendor a low score for delivering new technology because they take a while to fulfill...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The ongoing support that we get from the vendor is good. The vendor is proactive, but we have to...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s executives are very involved with us. I give them a very high rating on executive involvement....

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We definitely received our money’s worth with the tool, and we are very likely to recommend it to others....

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

Galen Healthcare is very knowledgeable about their product, and their support is really great. That...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We want Galen Healthcare to be part of our long-term plans. But right now, we don't know whether...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is great. In today's environment, we never know whether our EHR is going to go down. We...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

Galen Healthcare usually reaches out to us to schedule upgrades. My advice to Galen Healthcare is to...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

Galen Healthcare is very easy to work with, and they are patient. We sometimes don’t agree on...

Feb 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

I don’t particularly like Galen Healthcare’s licensing model, but they don’t nickel-and-dime. We pay...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system hasn’t changed since we started working with it. The vendor hasn’t introduced new...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The training that we got from Galen Healthcare was sufficient. It wasn’t anything particularly...

Feb 2020
 Helpful

 or  to see details.

Manager

Service and Support

Our migration took longer than I had anticipated, but a lot of that was because we had to figure...

Feb 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I want to be in a position where I can move my fetal strips to Galen Healthcare’s platform and never...

Feb 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

The initial engagement we had with Galen Healthcare showed that they knew what they were doing. They...

Feb 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I look at implementations separate from upgrades. Galen Healthcare's upgrades are just fine. During...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Our overall experience with Galen Healthcare was good. The vendor was pretty up front about meeting...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Galen Healthcare is and isn't part of our long-term plans. We are invested in the vendor as long as...

Feb 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would buy VitalCenter Online Archival again. The vendor keeps all of their promises, and they...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Galen Healthcare's upgrades are actually really slick. The vendor does them in stages, and we get a...

Feb 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Galen Healthcare's training was a little bit clunky at first. The people that were in place to do...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have limited experience with VitalCenter Online Archival's reporting tool, but I have had...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

Galen Healthcare's support is really good. The support people are really attentive and respond...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Executive involvement with Galen Healthcare was really good at the beginning, but it hasn't really...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

In the beginning, there were several people that we had to work with from Galen Healthcare, and it...

Feb 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VitalCenter Online Archival is pretty expensive, but we got a good product. The vendor didn't...

Feb 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I would recommend the people looking at VitalCenter Online Archival communicate their expectations...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Galen Healthcare's upgrades are very small. We get a monthly email from the vendor to let us know...

Feb 2020
 Helpful

 or  to see details.

CIO

Future Outlook

Galen Healthcare has room for improvement. They have a small crew and a limited set of tools. We had...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Getting VitalCenter Online Archival running has been a very long process. It took us so long to get...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Working with the vendor was a nightmare and a half. We kept having to go back and extend our...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

My forecasted satisfaction with VitalCenter Online Archival would rate a little higher than it is...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

One of the people we worked with from Galen Healthcare knew quite a bit. That person was able to...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We wanted a way to search the data, but the amount of time that took seemed ridiculous. We had to...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We did a lot of validation with VitalCenter Online Archival. The validation of the financial area...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In general, I like VitalCenter Online Archival. It is very easy to use. The overall package is user...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

It is safe to say that I would rate getting our money’s worth from VitalCenter Online Archival in...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

We would absolutely not refer Galen Healthcare to anybody. As a matter of fact, I have told people...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Galen Healthcare avoided nickel-and-diming. They never charged us more than they should have....

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With Galen Healthcare, we pay per patient. We have criteria set up for how long we need to keep...

Dec 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Galen Healthcare is really accommodating. We requested multiple training sessions, and they...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

During our implementation, we never had to get the higher-ups involved, but they were always...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

If somebody were looking at Galen Healthcare's product, we would definitely recommend it to that person....

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I can see my satisfaction with Galen Healthcare staying the same over the next 12 months. We have...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed by Galen Healthcare, but the cost structure is not very sustainable....

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Galen Healthcare brought extensive healthcare knowledge to the table for our implementation of...

Dec 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see an integration with VitalCenter Online Archival where the clinicians have a...

Dec 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I want Galen Healthcare to offer nonclinical archiving. Their main focus right now is clinical...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

The thing I like the most about Galen Healthcare is that they come to the table with extensive...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Working with Galen Healthcare is a great experience. They are a great vendor to work with. The...

Dec 2019
 Helpful

 or  to see details.

CIO

Lessons Learned

My biggest lesson learned with the solution was around understanding the pricing. The pricing is per...

Dec 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Galen Healthcare is middle of the road with developing new technology because I don’t know of...

Dec 2019
 Helpful

 or  to see details.

Manager

Future Outlook

The system is part of our long-term plans. We won’t keep it forever, but we will keep it for the...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor’s contract seems to be pretty cut and dry in terms of what we pay for. We receive our...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor offers integration that we will approach with our next instances. For our first...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

The vendor is receptive to feedback. They definitely want a partnership.

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

I have only had one support call with the vendor that was escalated to somebody, and that contact...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Things are going really well with VitalCenter Online Archival. The product is great, and the...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If I were to tell Galen Healthcare anything, it would be to fully develop their products before...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We would use the product again. Galen Healthcare's product offers us the sweet spot between cost and...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Galen Healthcare keeps their promises. If we have had any issues with them, the issues have been...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Galen Healthcare avoids charging for every little thing. Their pricing model is based on the system....

Jun 2019
 Helpful

 or  to see details.

Director

Service and Support

The system didn't integrate with our auditing system at first, but we are now just about complete...

Feb 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

With Galen Healthcare's system, we are able to review all of our historical clinical data in the...

Feb 2019
 Helpful

 or  to see details.

Director

Relationship

Our experience with Galen Healthcare has been very positive. We have found the vendor to be...

Feb 2019
 Helpful

 or  to see details.

<