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VitalCenter Online Archival Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Functionality and Upgrades
The reason we chose Galen Healthcare was that they had the right level of attentiveness without...
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CIO
Service and Support
Galen Healthcare has really complete, full answers to all of the questions that we sent them, either...
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CIO
Relationship
Working with Galen Healthcare's senior team has been terrific. Galen Healthcare has really tried to...
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CEO/President
Functionality and Upgrades
The install was relatively good. We were optimistic going in. The vendor has failed to deliver their...
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CEO/President
Service and Support
Once I became aware of the product's lack of value, I didn't waste my time with the vendor's...
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CEO/President
Other Observations & Comments
Galen Healthcare’s product is part of our long-term plans, but the further we get in archiving, the...
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CEO/President
Functionality and Upgrades
We needed a certain feature to meet our needs for auditing. That was the reason we bought the...
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VP/Other Executive
Functionality and Upgrades
I would like to say this product is not part of our long-term plans, but that depends on how we can...
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VP/Other Executive
Sales and Contracting
When we demoed the product, the vendor showed us all these reports and options. They told us that...
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VP/Other Executive
Relationship
No one from the vendor's marketing department or anywhere has called us to see how we are liking...
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VP/Other Executive
Implementation and Training
We had problems connecting with Galen Healthcare. Things were delayed a little bit here and there...
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VP/Other Executive
Functionality and Upgrades
On the patient and financial services side, we pretty much stopped after months of trying to use the...
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VP/Other Executive
Lessons Learned
For others looking at this, make sure Galen Healthcare can actually deliver what they promise in...
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Analyst/Coordinator
Implementation and Training
The archival service hasn't had a smooth implementation. We have had a major issue with our system...
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Analyst/Coordinator
Future Outlook
We absolutely see our future satisfaction being higher in the next year. Nothing is ever perfect....
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Analyst/Coordinator
Relationship
In terms of working with us independently, Galen Healthcare is listening and is being responsive to...
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Analyst/Coordinator
Service and Support
Galen Healthcare is a fairly new business. They need to see what areas they are successful in on the...
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Analyst/Coordinator
Relationship
I definitely feel that we are in a much better place. We had a contract issue where there was a...
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Director
Implementation and Training
VitalCenter Online Archival is a really good tool. The vendor does a great job of documentation and...
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Director
Functionality and Upgrades
The searching is a little bit more difficult than we thought it was going to be. The way that we...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
When our organization was doing a vendor selection, we were going through a process. There was one...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor has been great. They have absolutely kept their promises. The negotiated price has been...
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Director
Future Outlook
There is no change in our long terms plans with Galen Healthcare. We will hopefully be working with...
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Director
Functionality and Upgrades
VitalCenter Online Archival is great. We would recommend it. The ease of use has improved. We are...
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Director
ROI / Cost (care and feeding)
Galen Healthcare could improve their billing. We have had to go back and forth about the yearly...
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Manager
Service and Support
We have used Galen Healthcare for a couple of years now. We absolutely love Galen Healthcare. We...
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Manager
Service and Support
VitalCenter Online Archival is absolutely part of our long-term plans. Galen Healthcare has just...
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Manager
Service and Support
I can’t think of one promise that Galen Healthcare has let me down on. That is not to say that we...
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Manager
Implementation and Training
Galen Healthcare does have training, and that is one of the things that is great. When we have new...
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Manager
Functionality and Upgrades
I cannot fault the product quality. The product does not have a weakness. After a pretty long while...
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Manager
Interfacing and Integration
One of the highlights of VitalCenter Online Archival is its integration with Epic's systems, and...
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Manager
Service and Support
The vendor’s support is really fast. As we move through a product life cycle with them, we are going...
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Manager
ROI / Cost (care and feeding)
The product is pricey. The vendor doesn’t nickel-and-dime at all. Everything is up front and very...
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Manager
Service and Support
I have been in hell with many EMR systems from every vendor without any support, a company that can...
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CMIO
Functionality and Upgrades
I am a true believer in Galen Healthcare's abilities. They are an outstanding partner. Data...
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Director
Other Observations & Comments
This past year, we have been looking at trying to uniform the solutions. We have a proposal together...
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Director
ROI / Cost (care and feeding)
The price difference between Galen Healthcare and another vendor that we work with is significant....
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Director
Service and Support
We have a pretty strong partnership with Galen Healthcare. However, for a certain piece of work that...
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Director
Service and Support
If I could, I would give Galen Healthcare an 11 out of 10 for some of the work that they did for us....
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Manager
Relationship
Our experience with our previous vendor was absolutely awful. We finally had a chance to put the...
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Manager
Relationship
This was not our first go-around with an archive system. We have some superuser doctors that were in...
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Manager
ROI / Cost (care and feeding)
The vendor does not charge for every little thing. The pricing is very well laid out.
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Manager
Functionality and Upgrades
When it comes to the ease of use for end users, it would be hard for me to say where the vendor...
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Manager
Relationship
If things keep going like they have been going for the previous 12 months, then our forecasted...
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Manager
Other Observations & Comments
The vendor could potentially offer some classroom-type training, but we didn’t take advantage of...
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Manager
Interfacing and Integration
I would give the highest score on the product’s ability to support our integration and...
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VP/Other Executive
Relationship
The problem with cloud hosting is that we are so dependent on the vendor, who really has no...
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VP/Other Executive
Relationship
The vendor has been a very reliable partner, and we have been successful together. The vendor has...
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VP/Other Executive
Relationship
The vendor is definitely part of our long-term plan. We are kind of married to them. The vendor...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime, but we pay for so many patients on an annual basis, and we have...
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VP/Other Executive
Other Observations & Comments
The vendor’s training is a little interesting because they don’t think that their product requires...
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VP/Other Executive
Functionality and Upgrades
The product works as it was promoted. It has been great. I predict that our overall satisfaction...
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VP/Other Executive
Technology
We struggle on the outside, so we have a physician portal that provides access to our community...
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VP/Other Executive
Other Observations & Comments
We have an issue with the things we are doing with the vendor on the A/R side. We aren’t quite there...
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VP/Other Executive
Technology
I give the vendor a low score for delivering new technology because they take a while to fulfill...
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VP/Other Executive
Service and Support
The ongoing support that we get from the vendor is good. The vendor is proactive, but we have to...
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VP/Other Executive
Relationship
The vendor’s executives are very involved with us. I give them a very high rating on executive involvement....
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VP/Other Executive
ROI / Cost (care and feeding)
We definitely received our money’s worth with the tool, and we are very likely to recommend it to others....
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Director
Service and Support
Galen Healthcare is very knowledgeable about their product, and their support is really great. That...
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Director
Other Observations & Comments
We want Galen Healthcare to be part of our long-term plans. But right now, we don't know whether...
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Director
Functionality and Upgrades
The product is great. In today's environment, we never know whether our EHR is going to go down. We...
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Director
Service and Support
Galen Healthcare usually reaches out to us to schedule upgrades. My advice to Galen Healthcare is to...
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Manager
Relationship
Galen Healthcare is very easy to work with, and they are patient. We sometimes don’t agree on...
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Manager
Sales and Contracting
I don’t particularly like Galen Healthcare’s licensing model, but they don’t nickel-and-dime. We pay...
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Manager
Functionality and Upgrades
The system hasn’t changed since we started working with it. The vendor hasn’t introduced new...
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Manager
Other Observations & Comments
The training that we got from Galen Healthcare was sufficient. It wasn’t anything particularly...
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Manager
Service and Support
Our migration took longer than I had anticipated, but a lot of that was because we had to figure...
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Manager
Future Outlook
I want to be in a position where I can move my fetal strips to Galen Healthcare’s platform and never...
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Manager
Win/Loss - Why they were selected (by current clients)
The initial engagement we had with Galen Healthcare showed that they knew what they were doing. They...
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Director
Implementation and Training
I look at implementations separate from upgrades. Galen Healthcare's upgrades are just fine. During...
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Director
Relationship
Our overall experience with Galen Healthcare was good. The vendor was pretty up front about meeting...
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Director
Relationship
Galen Healthcare is and isn't part of our long-term plans. We are invested in the vendor as long as...
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Director
ROI / Cost (care and feeding)
I would buy VitalCenter Online Archival again. The vendor keeps all of their promises, and they...
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Director
Functionality and Upgrades
Galen Healthcare's upgrades are actually really slick. The vendor does them in stages, and we get a...
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Director
Implementation and Training
Galen Healthcare's training was a little bit clunky at first. The people that were in place to do...
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Director
Functionality and Upgrades
I have limited experience with VitalCenter Online Archival's reporting tool, but I have had...
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Director
Service and Support
Galen Healthcare's support is really good. The support people are really attentive and respond...
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Director
Relationship
Executive involvement with Galen Healthcare was really good at the beginning, but it hasn't really...
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Director
Relationship
In the beginning, there were several people that we had to work with from Galen Healthcare, and it...
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Director
ROI / Cost (care and feeding)
VitalCenter Online Archival is pretty expensive, but we got a good product. The vendor didn't...
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Director
Lessons Learned
I would recommend the people looking at VitalCenter Online Archival communicate their expectations...
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Director
Functionality and Upgrades
Galen Healthcare's upgrades are very small. We get a monthly email from the vendor to let us know...
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