GuardRFID RTLS Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

TotGuard needs patient-based data to run. It needs the data of the mother and the data of the child,...

May 2024
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Manager

Relationship

I would tell someone considering a solution in the market to take a look at TotGuard. If someone is...

May 2024
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Manager

Relationship

GuardRFID sent a technical resource to one of our sites, and the resource was excellent and very...

May 2024
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Manager

Culture

The batteries of the tags in TotGuard have a lifespan of about 10 months to a year, and GuardRFID...

May 2024
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Manager

Relationship

If I have an issue in TotGuard and I’m not getting the results I need, I reach out to my contact at...

May 2024
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Manager

Value

TotGuard is one of the more expensive solutions on the market, but it is the best. One benefit that...

May 2024
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Manager

Value

One reservation we have had from facilities wanting TotGuard is the cost. If the facilities can get...

May 2024
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Manager

Product

TotGuard is a good product, and I have been impressed with it. The learning curve in TotGuard is a...

May 2024
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Manager

Relationship

GuardRFID has a great working relationship with our leaders, and the support we get from the vendor...

May 2024
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Manager

Product

I appreciate the way that TotGuard interfaces with our badge security systems. Some of the other...

May 2024
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Manager

Operations

Before the pandemic, whenever we had a go-live for TotGuard, GuardRFID would provide a technical...

May 2024
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Director

Operations

There is one person at GuardRFID who can provide training and has good product knowledge. All of the...

Apr 2024
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Director

Product

Solutions for facilities of our size tend to be really lacking. We are not an enterprise...

Apr 2024
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Director

Relationship

Our relationship with GuardRFID has developed over a number of years, but they would prefer for us...

Apr 2024
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Director

Product

The solution consists of both hardware and software components. It runs on a Windows server....

Apr 2024
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Manager

Relationship

I have never had a contact at GuardRFID. I have put tickets in with the TotGuard representatives and...

Apr 2024
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Manager

Product

I like the tracking and the whole idea of TotGuard for infant security. I like being able to locate...

Apr 2024
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Manager

Product

We have a lot of our staff members who aren’t able to log in to TotGuard, so the alarms go off...

Apr 2024
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Manager

Relationship, Product

I would recommend TotGuard for someone who is in a place where they can get access to support, but...

Apr 2024
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Manager

Operations, Product

We haven't had any issues with TotGuard, and when there are any software updates for it, we get...

Apr 2024
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Manager

Value

A lot of our patients refuse to wear certain TotGuard tags, so we are spending money to have these...

Apr 2024
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Manager

Value

We have really struggled with the TotGuard umbilical tags expiring. The tags are not uploading to...

Apr 2024
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Director

Relationship

The TotGuard product itself is good. TotGuard works exactly like GuardRFID says it will. It is easy...

Apr 2024
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Director

Culture

The sales process and the implementation were not good, and we are still having some side effects...

Apr 2024
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Director

Value

When we purchased TotGuard, we were short a couple of tag readers and such. GuardRFID told me they...

Apr 2024
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Director

Operations

It would be nice if GuardRFID could do follow-up training with the staff on the basic operation of...

Apr 2024
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Director

Loyalty, Product

We upgraded the product, but TotGuard wasn't anything new. The main reason we upgraded was that the...

Apr 2024
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Analyst/Coordinator

Operations

I don't get any training. GuardRFID never offered training unless my superiors got something that...

Feb 2024
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Analyst/Coordinator

Product

We have the TotGuard devices in stairways where we exit and in the elevators, so anytime a baby with...

Feb 2024
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Analyst/Coordinator

Relationship

Sometimes, we get a note offline, and I'm not sure what causes that or how to fix the issue. I call...

Feb 2024
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Manager

Relationship

I would buy TotGuard again, but I would have a better plan and more support for it. It is difficult...

Jan 2024
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Manager

Relationship, Operations

When we needed to move a sensor, it took a long time for us to get support. It was so difficult to...

Jan 2024
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Manager

Relationship

When there is a difficulty with the product, GuardRFID should respond right away. We often get the...

Jan 2024
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Manager

Product

For the nurses that use TotGuard, it is good and easy to learn. And TotGuard tracks things. When we...

Jan 2024
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Manager

Relationship

My likelihood to recommend TotGuard to a peer or friend who works at a similar organization is low....

Jan 2024
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Manager

Loyalty, Relationship

I don't see GuardRFID communicating with us, reaching out to us, or saying anything they are going...

Jan 2024
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Analyst/Coordinator

Value

TotGuard is pretty expensive, but it works well. Our upgrade was good. I like the safety it brings...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I like the system, but the TotGuard devices for moms break a lot due to being dropped. The seal on...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I would like to fix a certain user issue in the system. When a mom and baby change floors, we have...

Jan 2024
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Director

Operations, Product

The design of the system is easy to use. The hardware and software are both user friendly.

Jan 2024
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Director

Relationship

We had to make a product change, and GuardRFID had delays in getting us the equipment we needed....

Jan 2024
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Director

Relationship, Operations

There is a gap in the ability to contact GuardRFID and have real-time support. We have been trained...

Jan 2024
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Director

Product

With integration, we have to make requests because the vendor doesn't come in and give us options....

Jan 2024
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Director

Loyalty

When we began the process of courting a replacement for our previous solution, GuardRFID's system...

Dec 2023
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Director

Operations

There is quite a bit of stress that comes along with tweaking an infant security system. Whether the...

Dec 2023
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Director

Culture, Relationship

When companies have a new customer on the hook, they are pretty aggressive in making promises about...

Dec 2023
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Director

Product, Value

The GuardRFID product is fantastic. The previous system we used had one thing going for it; once the...

Dec 2023
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Director

Relationship

GuardRFID's support team is money, and if they can't figure something out over the phone, they will...

Dec 2023
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Director

Operations

I'm old school, so there is a part of me that really wishes that people would just come on-site and...

Dec 2023
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Analyst/Coordinator

Product

TotGuard is perfect. Everything works really well with it. I like how easy it is to track patients,...

Dec 2023
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Analyst/Coordinator

Product

The product’s PoE switches don’t last as long as we thought they would. Replacing them is kind of a...

Dec 2023
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Analyst/Coordinator

Product

We had several occurrences where a parent tried taking a child when they weren't supposed to, and...

Dec 2023
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Analyst/Coordinator

Loyalty

The product does what we want it to do. However, once we start adding a lot more devices, we don’t...

Dec 2023
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Analyst/Coordinator

Product

The tracking layout needs to be different in terms of how we visually see it on the screen. It is...

Dec 2023
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Analyst/Coordinator

Product

We can track anything that we want to keep track of with the product. We may have some carts that we...

Dec 2023
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Analyst/Coordinator

Operations, Value

Our end users are pretty comfortable with the solution. Our implementations of the vendor's upgrades...

Dec 2023
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Analyst/Coordinator

Product

We don't have any integration options besides HL7 for transferring patients, but that is pretty...

Dec 2023
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Analyst/Coordinator

Relationship

There are release notes that are available for us to go back and look at, but the vendor could...

Dec 2023
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Analyst/Coordinator

Product, Value

Technology becomes obsolete quickly. Our issue with the system isn't necessarily that it is...

Dec 2023
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VP/Other Executive

Loyalty

The product is not part of our long-term plans. Our use of TotGuard is limited. We have had other...

Nov 2023
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VP/Other Executive

Relationship

GuardRFID does not keep all of their promises. When I first moved into this position, it was...

Nov 2023
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VP/Other Executive

Product, Value

We value the technology and what it does for infant security, but the way GuardRFID sets up the...

Nov 2023
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VP/Other Executive

Product

The challenge with us trying to use this technology in multiple different avenues is the fact that...

Nov 2023
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VP/Other Executive

Relationship

I think people at GuardRFID are empowered to solve problems. We have met with several different...

Nov 2023
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(0)
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VP/Other Executive

Product

We still have some challenges, but the technology does what it needs to do to keep our infants safe...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would want the customer support people to improve their ability to resolve any challenges or...

Nov 2023
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Nurse

Product

We really like TotGuard. Some of my staff members don't think it is user friendly, but they may not...

Oct 2023
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(0)
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Nurse

Operations

It would be great if we could get some additional training from the vendor. With staff turnover at...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

We don't have to talk to GuardRFID too much besides talking about updates and stuff like that, but...

Sep 2023
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Analyst/Coordinator

Product

There could probably be some small UI improvements with TotGuard.

Sep 2023
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(0)
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Analyst/Coordinator

Product

The high-alert tags are very difficult to apply on a patient. The tags have three parts to them....

Sep 2023
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Analyst/Coordinator

Product

The only time the TotGuard device actually sounds an alarm is when the patient leaves the hospital....

Sep 2023
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Analyst/Coordinator

Value

Lots of times, we don't even put the tags on patients. We track equipment with the system. We put a...

Sep 2023
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VP/Other Executive

Operations, Product

The product is pretty simple to use. Some people seem to struggle with the system, though, and other...

Sep 2023
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VP/Other Executive

Operations

GuardRFID could do some online tutorials or something for the system. We have a lot of contracted...

Sep 2023
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VP/Other Executive

Relationship

The vendor's service people are usually pretty good about being proactive. If the vendor's people...

Sep 2023
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VP/Other Executive

Product

I have been very pleased with TotGuard. It has done exactly what the vendor said it would do. The...

Sep 2023
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VP/Other Executive

Relationship

The vendor's support has been very good. We have a service agreement in place, so the system is...

Sep 2023
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VP/Other Executive

Relationship

I have managed to create a personal relationship with several of the vendor's support people. When I...

Sep 2023
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Director

Product

There have been a myriad of issues with the platform. Features of the system that have been promised...

Sep 2023
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(0)
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Director

Operations

The training offered by GuardRFID is lacking. The support we receive is haphazard at best. As a...

Sep 2023
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Manager

Product

I like the consistency of the product. We have tried using GuardRFID RTLS through Wi-Fi. We have...

Aug 2023
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Manager

Operations

The biggest success is GuardRFID’s philosophy around training. They bring in actual nurses, not...

Aug 2023
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Manager

Product

A recommendation for the vendor would be that they can always go lighter and smaller. Though the...

Aug 2023
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Manager

Loyalty, Product

As far as software goes, when we first started partnering with the vendor, they were very heavy on...

Aug 2023
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Manager

Relationship

Since the product was acquired by HID, there has definitely been a bit more red tape. Before, I had...

Aug 2023
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Manager

Product, Value

There is room for improvement in the cost of proprietary infrastructure deployment or the ability to...

Aug 2023
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Manager

Operations, Value

The vendor is good about providing us with direct and customized training. I like that we don't get...

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

GuardRFID gives web support, and they have been implementing updates through an online portion where...

Jul 2023
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Analyst/Coordinator

Relationship

The managers from GuardRFID are good, but getting them on the scene takes some time.

Jul 2023
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Analyst/Coordinator

Product

Some of the nodes go down on a regular basis. A lot of that has been due to some faulty electronic...

Jul 2023
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Analyst/Coordinator

Operations, Product

GuardRFID doesn’t teach a lot of people how to get to the actual Excel spreadsheets. That is not...

Jul 2023
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(0)
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Analyst/Coordinator

Value

GuardRFID has a lot of technologies, but they are not cost effective for our facility, unfortunately....

Jul 2023
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