GuardRFID RTLS Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Operations

I don't get any training. GuardRFID never offered training unless my superiors got something that...

Feb 2024
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Analyst/Coordinator

Product

We have the TotGuard devices in stairways where we exit and in the elevators, so anytime a baby with...

Feb 2024
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Analyst/Coordinator

Relationship

Sometimes, we get a note offline, and I'm not sure what causes that or how to fix the issue. I call...

Feb 2024
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Manager

Relationship

I would buy TotGuard again, but I would have a better plan and more support for it. It is difficult...

Jan 2024
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Manager

Relationship, Operations

When we needed to move a sensor, it took a long time for us to get support. It was so difficult to...

Jan 2024
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Manager

Relationship

When there is a difficulty with the product, GuardRFID should respond right away. We often get the...

Jan 2024
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Manager

Product

For the nurses that use TotGuard, it is good and easy to learn. And TotGuard tracks things. When we...

Jan 2024
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Manager

Relationship

My likelihood to recommend TotGuard to a peer or friend who works at a similar organization is low....

Jan 2024
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Manager

Loyalty, Relationship

I don't see GuardRFID communicating with us, reaching out to us, or saying anything they are going...

Jan 2024
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Analyst/Coordinator

Value

TotGuard is pretty expensive, but it works well. Our upgrade was good. I like the safety it brings...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I like the system, but the TotGuard devices for moms break a lot due to being dropped. The seal on...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I would like to fix a certain user issue in the system. When a mom and baby change floors, we have...

Jan 2024
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Director

Operations, Product

The design of the system is easy to use. The hardware and software are both user friendly.

Jan 2024
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Director

Relationship

We had to make a product change, and GuardRFID had delays in getting us the equipment we needed....

Jan 2024
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Director

Relationship, Operations

There is a gap in the ability to contact GuardRFID and have real-time support. We have been trained...

Jan 2024
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Director

Product

With integration, we have to make requests because the vendor doesn't come in and give us options....

Jan 2024
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Director

Loyalty

When we began the process of courting a replacement for our previous solution, GuardRFID's system...

Dec 2023
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Director

Operations

There is quite a bit of stress that comes along with tweaking an infant security system. Whether the...

Dec 2023
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Director

Culture, Relationship

When companies have a new customer on the hook, they are pretty aggressive in making promises about...

Dec 2023
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Director

Product, Value

The GuardRFID product is fantastic. The previous system we used had one thing going for it; once the...

Dec 2023
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Director

Relationship

GuardRFID's support team is money, and if they can't figure something out over the phone, they will...

Dec 2023
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Director

Operations

I'm old school, so there is a part of me that really wishes that people would just come on-site and...

Dec 2023
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Analyst/Coordinator

Product

TotGuard is perfect. Everything works really well with it. I like how easy it is to track patients,...

Dec 2023
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Analyst/Coordinator

Product

The product’s PoE switches don’t last as long as we thought they would. Replacing them is kind of a...

Dec 2023
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Analyst/Coordinator

Product

We had several occurrences where a parent tried taking a child when they weren't supposed to, and...

Dec 2023
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Analyst/Coordinator

Loyalty

The product does what we want it to do. However, once we start adding a lot more devices, we don’t...

Dec 2023
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Analyst/Coordinator

Product

The tracking layout needs to be different in terms of how we visually see it on the screen. It is...

Dec 2023
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Analyst/Coordinator

Product

We can track anything that we want to keep track of with the product. We may have some carts that we...

Dec 2023
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Analyst/Coordinator

Operations, Value

Our end users are pretty comfortable with the solution. Our implementations of the vendor's upgrades...

Dec 2023
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Analyst/Coordinator

Product

We don't have any integration options besides HL7 for transferring patients, but that is pretty...

Dec 2023
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Analyst/Coordinator

Relationship

There are release notes that are available for us to go back and look at, but the vendor could...

Dec 2023
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Analyst/Coordinator

Product, Value

Technology becomes obsolete quickly. Our issue with the system isn't necessarily that it is...

Dec 2023
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VP/Other Executive

Loyalty

The product is not part of our long-term plans. Our use of TotGuard is limited. We have had other...

Nov 2023
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VP/Other Executive

Relationship

GuardRFID does not keep all of their promises. When I first moved into this position, it was...

Nov 2023
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VP/Other Executive

Product, Value

We value the technology and what it does for infant security, but the way GuardRFID sets up the...

Nov 2023
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VP/Other Executive

Product

The challenge with us trying to use this technology in multiple different avenues is the fact that...

Nov 2023
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VP/Other Executive

Relationship

I think people at GuardRFID are empowered to solve problems. We have met with several different...

Nov 2023
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VP/Other Executive

Product

We still have some challenges, but the technology does what it needs to do to keep our infants safe...

Nov 2023
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VP/Other Executive

Relationship

I would want the customer support people to improve their ability to resolve any challenges or...

Nov 2023
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Nurse

Product

We really like TotGuard. Some of my staff members don't think it is user friendly, but they may not...

Oct 2023
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Nurse

Operations

It would be great if we could get some additional training from the vendor. With staff turnover at...

Oct 2023
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Analyst/Coordinator

Relationship

We don't have to talk to GuardRFID too much besides talking about updates and stuff like that, but...

Sep 2023
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Analyst/Coordinator

Product

There could probably be some small UI improvements with TotGuard.

Sep 2023
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Analyst/Coordinator

Product

The high-alert tags are very difficult to apply on a patient. The tags have three parts to them....

Sep 2023
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Analyst/Coordinator

Product

The only time the TotGuard device actually sounds an alarm is when the patient leaves the hospital....

Sep 2023
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Analyst/Coordinator

Value

Lots of times, we don't even put the tags on patients. We track equipment with the system. We put a...

Sep 2023
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VP/Other Executive

Operations, Product

The product is pretty simple to use. Some people seem to struggle with the system, though, and other...

Sep 2023
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VP/Other Executive

Operations

GuardRFID could do some online tutorials or something for the system. We have a lot of contracted...

Sep 2023
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VP/Other Executive

Relationship

The vendor's service people are usually pretty good about being proactive. If the vendor's people...

Sep 2023
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VP/Other Executive

Product

I have been very pleased with TotGuard. It has done exactly what the vendor said it would do. The...

Sep 2023
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VP/Other Executive

Relationship

The vendor's support has been very good. We have a service agreement in place, so the system is...

Sep 2023
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VP/Other Executive

Relationship

I have managed to create a personal relationship with several of the vendor's support people. When I...

Sep 2023
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Director

Product

There have been a myriad of issues with the platform. Features of the system that have been promised...

Sep 2023
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Director

Operations

The training offered by GuardRFID is lacking. The support we receive is haphazard at best. As a...

Sep 2023
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Manager

Product

I like the consistency of the product. We have tried using GuardRFID RTLS through Wi-Fi. We have...

Aug 2023
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Manager

Operations

The biggest success is GuardRFID’s philosophy around training. They bring in actual nurses, not...

Aug 2023
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Manager

Product

A recommendation for the vendor would be that they can always go lighter and smaller. Though the...

Aug 2023
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Manager

Loyalty, Product

As far as software goes, when we first started partnering with the vendor, they were very heavy on...

Aug 2023
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Manager

Relationship

Since the product was acquired by HID, there has definitely been a bit more red tape. Before, I had...

Aug 2023
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Manager

Product, Value

There is room for improvement in the cost of proprietary infrastructure deployment or the ability to...

Aug 2023
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Manager

Operations, Value

The vendor is good about providing us with direct and customized training. I like that we don't get...

Aug 2023
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Analyst/Coordinator

Relationship, Operations, Product

GuardRFID gives web support, and they have been implementing updates through an online portion where...

Jul 2023
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Analyst/Coordinator

Relationship

The managers from GuardRFID are good, but getting them on the scene takes some time.

Jul 2023
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Analyst/Coordinator

Product

Some of the nodes go down on a regular basis. A lot of that has been due to some faulty electronic...

Jul 2023
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Analyst/Coordinator

Operations, Product

GuardRFID doesn’t teach a lot of people how to get to the actual Excel spreadsheets. That is not...

Jul 2023
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Analyst/Coordinator

Value

GuardRFID has a lot of technologies, but they are not cost effective for our facility, unfortunately....

Jul 2023
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Director

Relationship

The vendor seems to be pretty honest with us. They do well with their phone and web support....

Jun 2023
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Director

Product

The product is held together by duct tape right now, but if TotGuard weren't a robust system, it...

Jun 2023
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Director

Culture

We were told that the solution was a plug-and-play solution and that our installation would be...

May 2023
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Director

Product

TotGuard works great. One of the product's strengths is its reliability. We rarely have to do...

May 2023
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Manager

Product, Value

It is a hassle to keep track of each unit's battery life and to reorder new units based on that. We...

May 2023
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Manager

Loyalty, Product, Value

I am thankful that we have another system in addition to TotGuard. I wouldn't want to rely on...

May 2023
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Manager

Product

I don't like that a device could be cut off of an umbilical cord without an alarm sounding.

May 2023
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Manager

Product

GuardRFID RTLS doesn’t link to our current security systems at our hospital, and the vendor can’t...

Apr 2023
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Manager

Operations, Product

GuardRFID RTLS is an excellent product. At this point, we are very satisfied with the system we...

Apr 2023
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Manager

Relationship

GuardRFID’s support team is readily available. Regardless of when we call them, they walk us through...

Apr 2023
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Manager

Relationship

Depending on our concerns or issues, GuardRFID connects us with who we need to work through things....

Apr 2023
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Manager

Value

GuardRFID RTLS has been effective for us. It is one of the better products we have utilized for...

Apr 2023
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Manager

Operations

GuardRFID has been very supportive. We had multiple phone calls and follow-up calls throughout the...

Apr 2023
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Manager

Product, Product

We are sometimes unaware of downtime. We have had patients leave without an alarm going off, and...

Apr 2023
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Manager

Relationship, Relationship, Operations, Operations

Sometimes getting help with the system when it goes down can be a struggle, especially on the nights...

Apr 2023
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Manager

Operations, Operations, Product, Product

The product is easy to use, and the training that Guard RFID provided was very thorough. It is nice...

Apr 2023
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Manager

Relationship

I don’t have anything negative to say about the company. I have been working with GuardRFID for many...

Apr 2023
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Manager

Relationship

I have had numerous conversations with the vendor’s executive people. They reach out every now and...

Apr 2023
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Manager

Product, Value

The only negative thing about the product is that the batteries in the tags don't last as long as I...

Apr 2023
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Manager

Relationship

We meet with the vendor regularly and go over anything that we need to talk about. They ask us for...

Apr 2023
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Director

Product

Having worked with other systems previously, we think TotGuard is really valuable. It is not a...

Apr 2023
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Director

Product

TotGuard is pretty rudimentary, but we only use one of the vendor's products. The only data that...

Apr 2023
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Director

Product

GuardRFID could make it easier to assign a newborn in the system, find the tag or infant, and...

Apr 2023
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Director

Relationship, Operations

The vendor is not proactive about reaching out about anything. If there are updates, training, or...

Apr 2023
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Manager

Relationship

I don't personally talk with the support team, but our IT folks do, and we have never had any problems....

Mar 2023
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Manager

Relationship, Product

Everything has gone well with GuardRFID. We have had no issues with their service or anything in the...

Mar 2023
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