Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)


GYANT Comments
Filtered view: All

KLAS Senior Product Manager - Joseph Ybarra
Subject Expert

Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

GYANT: Emerging Technology Spotlight 2020
GYANT:
Emerging Technology Spotlight 2020
December 2020
View Report
View Related

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Emerging Technology Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Physician

We haven’t been able to integrate GYANT with our EMR yet. That issue is on our end and not the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We would like for the system to be part of our long-term plans. We are trying to weigh it against...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor has kept all of their promises. They have been fantastic to work with. They have done...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have been doing kind of a unique thing with GYANT, and we have not had issues with training.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have had really positive feedback from our end users, and we have many users.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor does very well with their ongoing support. We talk to the support people all the time....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The GYANT product has a great user interface. It is a lot slicker than what we had before. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support from GYANT has been the best. They answer our questions quickly and get the right people...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is early in our relationship with GYANT. We have had a positive performance, and that is why we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have really high utilization with GYANT's software. It floats on our organization’s webpage...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The current calendar year and all of the surprises that it brought really accelerated the vision to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven’t had any upgrades yet. The product is pretty good and has integration. This type of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is easy to use. If we add any comments, sometimes the scripting can be a little heavy,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product functionality doesn’t meet all of our needs today. The problem is the SERA bot and the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GYANT is pricey. In order for us to recoup the ROIs, we are going to need to see the solution taking...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to my forecasted satisfaction in a year from now, the work is going to get harder....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to delivering new technology, one of the vendor’s people is pretty good. I think that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ongoing support is pretty good. GYANT's support people are pretty responsive. On the technical...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I appreciate the casualness of the business relationship with GYANT. I appreciate their proactivity...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the vendor's training, the vendor did a good job of explaining how to get the product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My organization looked at other vendors before deciding on GYANT. I think we made that decision...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to nickel-and-diming, GYANT has been pretty transparent about their pricing.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This solution's reporting mechanism is a little cumbersome. Right now, the reports just come in my...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GYANT is probably part of our long-term plans. I can't be 100% certain, but I think end-to-end...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a couple of support people who have been extremely responsive, especially when we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction a year from now will depend on a few things. We want to explore some options for an...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We needed a quick chatbot for COVID-19. We were in the thick of it in our area, and we needed a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Mostly everything is working well with the product. I love the reports that we get. We get daily...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A big highlight for me was the relationship with our account managers. They are extremely...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would consider GYANT as a part of our long-term plans. I have had absolutely no issues with them....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To get the chatbot set up, GYANT gave us an Excel sheet to fill out, but it was very map-like. I had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have liked the flexibility of GYANT. It looks as if it is just part of our organization's brand....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don't know whether GYANT will be part of our long-term plan. I don't see the COVID-19 bot being...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GYANT avoids charging us for every little thing. We paid a flat fee, and then we didn't pay it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GYANT has surprised me with all the cool ideas that they have had in response to what is going on. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GYANT's system is limited with integration and interoperability, that is because the system is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have missed some deadlines for a couple of different reasons, but that has happened mostly...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executives are very much in the loop, and they stay in touch with us. Overall, we have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GYANT rose to the top of the list of vendors we were looking at because of their symptom checker....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The one area GYANT could improve on is the data. The data is really important. It is there, and we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We all want more patients in GYANT's system, but I have struggled with getting more adoption. Our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

So many times, we are held up on any kind of expansion with GYANT because of internal issues and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The one thing I will mention about GYANT that was actually really attractive was that a lot of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are continuing to collaborate with GYANT. I mentioned interoperability being on our road map....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We work with a number of different vendors to provide different tools, pieces of functionality, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are doing a phased approach with GYANT. Phase two was the deeper integration and authentication...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have solid data about our end-users satisfaction with GYANT. We measure this with a satisfaction...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GYANT's support is really good. We can report anything through email and receive an answer in a few...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This solution's outcomes can be hard to measure. Until we get fully integrated, we won't always have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GYANT not only brings a great product to the table, they also listen and strive to be a true...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Given that GYANT was a start-up, their early customers helped develop things along the way. Some of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GYANT's best qualities are their abilities to listen, pivot, and really work with us. When COVID-19...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

How well the GYANT system supports our integration goals is yet to be proven. We still need to do...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is pretty easy for people to use. That is the point. It meets our needs, but there are a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't know that I have really tested GYANT’s support services because I always go through our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I know GYANT is small, so their executives can't come to every meeting. But we have a good...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is expensive, but the value of even connecting with one new patient is huge and pays for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have definitely seen a lot of traffic coming through the chatbot. We have really had no negative...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are a lot of vendors in the space. Eventually, our view is that the product will become a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GYANT did really well with the implementation. There is nothing really to train people on. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There was not really a lot of training required once we went live on GYANT. This has been a really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Some of GYANT’s staff and support members are not always consistent or reliable. During...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​