GYANT
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Subject Expert
Kyle Chilton
Consultant
Commentary Summary
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User Commentary
Lessons Learned
I don't know whether GYANT is in our long-term plans. We are looking at other chatbots, and some use...
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Relationship
I like the communications from leadership at GYANT. The leaders are easy and accessible, so it is...
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Lessons Learned
I think we will get to a point where we will evaluate a broader, end-to-end chatbot solution. We...
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Functionality and Upgrades
The system does exactly what we want it to do. It was easy to install and configure.
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Relationship
The vendor doesn't have a lot of dedicated account management.
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Functionality and Upgrades
The system's reporting is a little wonky. The reporting mechanisms are not terribly flexible. The...
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Interfacing and Integration
We have a big organization, so integrating the GYANT product into our health records can get very...
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Service and Support
The automation from the GYANT product has been pretty seamless. We have small issues with data being...
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Functionality and Upgrades
Patient outreach was the key factor in us deploying the solution. The GYANT product is another...
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Relationship
GYANT has continued to expand the technology they originally developed. They have worked with a lot...
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Other Observations & Comments
As we have looked to expand to other areas, there haven't been additional charges. However, there...
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Implementation and Training
There is not much training required because the GYANT product is designed to be something that...
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Functionality and Upgrades
GYANT is an outfit that aims to please. I get better responses from GYANT than I get from my own...
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Relationship
The vendor is always so helpful, but I can see room for improvement. GYANT is sometimes too...
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Relationship
GYANT has a lot of smart people. We come to them with a problem, and they are willing to help us and...
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Relationship
GYANT's upgrade process usually happens without anything happening on our side, and when there are...
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Implementation and Training
GYANT's implementation was very easy. I knew exactly what to expect. I could align my teams...
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Functionality and Upgrades
We can tell when a patient has engaged with the system. If a patient has a cold, the system...
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Implementation and Training
When we first engaged with GYANT and started the implementation process, they didn't have a very...
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Service and Support
Because GYANT is a newer company, they adjust the tool to match our needs and requirements without...
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Implementation and Training
The implementation process has been really good. When COVID-19 hit, GYANT helped us set up some...
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Future Outlook
We are moving toward a functionality that will allow users to get more from the system. GYANT has...
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Functionality and Upgrades
GYANT doesn’t do certain things very well because they feel like those things aren’t how they...
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Functionality and Upgrades
The current functionality doesn’t meet all our needs. GYANT is at an early stage as a company. They...
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Service and Support
GYANT is very proactive about content maintenance. A lot of the COVID-19 content is continuously...
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ROI / Cost (care and feeding)
GYANT doesn't charge us for things that come up that we want to adjust or modify. That is very...
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Implementation and Training
I am unsure whether we receive any training from GYANT. That could be because we don't have software...
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Functionality and Upgrades
Our end users are unable to answer questions, and that is something we are working on right now....
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Relationship
After the implementation, I would have loved to see more help with the data from GYANT. We don't...
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Relationship
GYANT has a great, diverse support team that comes together to really listen to our needs. GYANT is...
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