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GYANT Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Physician
Other Observations & Comments
We haven’t been able to integrate GYANT with our EMR yet. That issue is on our end and not the...
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Physician
Future Outlook
We would like for the system to be part of our long-term plans. We are trying to weigh it against...
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Physician
Relationship
The vendor has kept all of their promises. They have been fantastic to work with. They have done...
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Physician
Implementation and Training
We have been doing kind of a unique thing with GYANT, and we have not had issues with training.
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Physician
Functionality and Upgrades
We have had really positive feedback from our end users, and we have many users.
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Physician
Relationship
The vendor does very well with their ongoing support. We talk to the support people all the time....
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Analyst/Coordinator
Functionality and Upgrades
The GYANT product has a great user interface. It is a lot slicker than what we had before. The...
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Analyst/Coordinator
Service and Support
The support from GYANT has been the best. They answer our questions quickly and get the right people...
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Analyst/Coordinator
Relationship
It is early in our relationship with GYANT. We have had a positive performance, and that is why we...
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VP/Other Executive
Functionality and Upgrades
We have really high utilization with GYANT's software. It floats on our organization’s webpage...
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VP/Other Executive
Functionality and Upgrades
The current calendar year and all of the surprises that it brought really accelerated the vision to...
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VP/Other Executive
Functionality and Upgrades
We haven’t had any upgrades yet. The product is pretty good and has integration. This type of...
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VP/Other Executive
Functionality and Upgrades
The product is easy to use. If we add any comments, sometimes the scripting can be a little heavy,...
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VP/Other Executive
Functionality and Upgrades
The product functionality doesn’t meet all of our needs today. The problem is the SERA bot and the...
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VP/Other Executive
Future Outlook
GYANT is pricey. In order for us to recoup the ROIs, we are going to need to see the solution taking...
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VP/Other Executive
Service and Support
When it comes to my forecasted satisfaction in a year from now, the work is going to get harder....
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VP/Other Executive
Service and Support
When it comes to delivering new technology, one of the vendor’s people is pretty good. I think that...
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VP/Other Executive
Service and Support
The ongoing support is pretty good. GYANT's support people are pretty responsive. On the technical...
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VP/Other Executive
Service and Support
I appreciate the casualness of the business relationship with GYANT. I appreciate their proactivity...
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Manager
Implementation and Training
In terms of the vendor's training, the vendor did a good job of explaining how to get the product...
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Manager
Win/Loss - Why they were selected (by current clients)
My organization looked at other vendors before deciding on GYANT. I think we made that decision...
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Manager
ROI / Cost (care and feeding)
When it comes to nickel-and-diming, GYANT has been pretty transparent about their pricing.
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Manager
Functionality and Upgrades
This solution's reporting mechanism is a little cumbersome. Right now, the reports just come in my...
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Manager
Future Outlook
GYANT is probably part of our long-term plans. I can't be 100% certain, but I think end-to-end...
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Manager
Service and Support
The vendor has a couple of support people who have been extremely responsive, especially when we...
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Manager
Future Outlook
Our satisfaction a year from now will depend on a few things. We want to explore some options for an...
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Director
Service and Support
We needed a quick chatbot for COVID-19. We were in the thick of it in our area, and we needed a...
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Director
Functionality and Upgrades
Mostly everything is working well with the product. I love the reports that we get. We get daily...
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Director
Service and Support
A big highlight for me was the relationship with our account managers. They are extremely...
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Director
Relationship
I would consider GYANT as a part of our long-term plans. I have had absolutely no issues with them....
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Director
Service and Support
To get the chatbot set up, GYANT gave us an Excel sheet to fill out, but it was very map-like. I had...
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Nurse
Relationship
I have liked the flexibility of GYANT. It looks as if it is just part of our organization's brand....
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Nurse
Technology
I don't know whether GYANT will be part of our long-term plan. I don't see the COVID-19 bot being...
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Nurse
ROI / Cost (care and feeding)
GYANT avoids charging us for every little thing. We paid a flat fee, and then we didn't pay it...
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Nurse
Service and Support
GYANT has surprised me with all the cool ideas that they have had in response to what is going on. I...
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Director
Interfacing and Integration
GYANT's system is limited with integration and interoperability, that is because the system is...
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Director
Relationship
We have missed some deadlines for a couple of different reasons, but that has happened mostly...
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Director
Relationship
The vendor executives are very much in the loop, and they stay in touch with us. Overall, we have...
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Director
Technology
GYANT rose to the top of the list of vendors we were looking at because of their symptom checker....
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Director
Functionality and Upgrades
The one area GYANT could improve on is the data. The data is really important. It is there, and we...
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Manager
Functionality and Upgrades
We all want more patients in GYANT's system, but I have struggled with getting more adoption. Our...
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Manager
Other Observations & Comments
So many times, we are held up on any kind of expansion with GYANT because of internal issues and...
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Director
Functionality and Upgrades
The one thing I will mention about GYANT that was actually really attractive was that a lot of...
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Director
Future Outlook
We are continuing to collaborate with GYANT. I mentioned interoperability being on our road map....
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Director
Relationship
We work with a number of different vendors to provide different tools, pieces of functionality, and...
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VP/Other Executive
Interfacing and Integration
We are doing a phased approach with GYANT. Phase two was the deeper integration and authentication...
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VP/Other Executive
Functionality and Upgrades
We have solid data about our end-users satisfaction with GYANT. We measure this with a satisfaction...
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VP/Other Executive
Service and Support
GYANT's support is really good. We can report anything through email and receive an answer in a few...
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VP/Other Executive
Future Outlook
This solution's outcomes can be hard to measure. Until we get fully integrated, we won't always have...
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VP/Other Executive
Relationship
GYANT not only brings a great product to the table, they also listen and strive to be a true...
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VP/Other Executive
Technology
Given that GYANT was a start-up, their early customers helped develop things along the way. Some of...
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VP/Other Executive
Service and Support
GYANT's best qualities are their abilities to listen, pivot, and really work with us. When COVID-19...
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VP/Other Executive
Future Outlook
How well the GYANT system supports our integration goals is yet to be proven. We still need to do...
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VP/Other Executive
Future Outlook
The product is pretty easy for people to use. That is the point. It meets our needs, but there are a...
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VP/Other Executive
Service and Support
I don't know that I have really tested GYANT’s support services because I always go through our...
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VP/Other Executive
Relationship
I know GYANT is small, so their executives can't come to every meeting. But we have a good...
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VP/Other Executive
ROI / Cost (care and feeding)
The product is expensive, but the value of even connecting with one new patient is huge and pays for...
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VP/Other Executive
Functionality and Upgrades
We have definitely seen a lot of traffic coming through the chatbot. We have really had no negative...
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VP/Other Executive
Relationship
There are a lot of vendors in the space. Eventually, our view is that the product will become a...
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VP/Other Executive
Implementation and Training
GYANT did really well with the implementation. There is nothing really to train people on. The...
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VP/Other Executive
Functionality and Upgrades
There was not really a lot of training required once we went live on GYANT. This has been a really...
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VP/Other Executive
Service and Support
Some of GYANT’s staff and support members are not always consistent or reliable. During...
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