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GYANT Comments
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KLAS Research Director - Tyson Mehlhoff
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Tyson Mehlhoff

Research Director

tyson.mehlhoff@klasresearch.com

 
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User Commentary

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Physician

Other Observations & Comments

We haven’t been able to integrate GYANT with our EMR yet. That issue is on our end and not the...

Nov 2020
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Physician

Future Outlook

We would like for the system to be part of our long-term plans. We are trying to weigh it against...

Nov 2020
(0)
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Physician

Relationship

The vendor has kept all of their promises. They have been fantastic to work with. They have done...

Nov 2020
(0)
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Physician

Implementation and Training

We have been doing kind of a unique thing with GYANT, and we have not had issues with training.

Nov 2020
(0)
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Physician

Functionality and Upgrades

We have had really positive feedback from our end users, and we have many users.

Nov 2020
(0)
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Physician

Relationship

The vendor does very well with their ongoing support. We talk to the support people all the time....

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The GYANT product has a great user interface. It is a lot slicker than what we had before. The...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The support from GYANT has been the best. They answer our questions quickly and get the right people...

Nov 2020
(0)
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Analyst/Coordinator

Relationship

It is early in our relationship with GYANT. We have had a positive performance, and that is why we...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have really high utilization with GYANT's software. It floats on our organization’s webpage...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The current calendar year and all of the surprises that it brought really accelerated the vision to...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We haven’t had any upgrades yet. The product is pretty good and has integration. This type of...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is easy to use. If we add any comments, sometimes the scripting can be a little heavy,...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product functionality doesn’t meet all of our needs today. The problem is the SERA bot and the...

Nov 2020
(0)
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VP/Other Executive

Future Outlook

GYANT is pricey. In order for us to recoup the ROIs, we are going to need to see the solution taking...

Nov 2020
(0)
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VP/Other Executive

Service and Support

When it comes to my forecasted satisfaction in a year from now, the work is going to get harder....

Nov 2020
(0)
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VP/Other Executive

Service and Support

When it comes to delivering new technology, one of the vendor’s people is pretty good. I think that...

Nov 2020
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VP/Other Executive

Service and Support

The ongoing support is pretty good. GYANT's support people are pretty responsive. On the technical...

Nov 2020
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VP/Other Executive

Service and Support

I appreciate the casualness of the business relationship with GYANT. I appreciate their proactivity...

Nov 2020
(0)
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Manager

Implementation and Training

In terms of the vendor's training, the vendor did a good job of explaining how to get the product...

Nov 2020
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Manager

Win/Loss - Why they were selected (by current clients)

My organization looked at other vendors before deciding on GYANT. I think we made that decision...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

When it comes to nickel-and-diming, GYANT has been pretty transparent about their pricing.

Nov 2020
(0)
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Manager

Functionality and Upgrades

This solution's reporting mechanism is a little cumbersome. Right now, the reports just come in my...

Nov 2020
(0)
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Manager

Future Outlook

GYANT is probably part of our long-term plans. I can't be 100% certain, but I think end-to-end...

Nov 2020
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Manager

Service and Support

The vendor has a couple of support people who have been extremely responsive, especially when we...

Nov 2020
(0)
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Manager

Future Outlook

Our satisfaction a year from now will depend on a few things. We want to explore some options for an...

Nov 2020
(0)
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Director

Service and Support

We needed a quick chatbot for COVID-19. We were in the thick of it in our area, and we needed a...

Nov 2020
(0)
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Director

Functionality and Upgrades

Mostly everything is working well with the product. I love the reports that we get. We get daily...

Nov 2020
(0)
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Director

Service and Support

A big highlight for me was the relationship with our account managers. They are extremely...

Nov 2020
(0)
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Director

Relationship

I would consider GYANT as a part of our long-term plans. I have had absolutely no issues with them....

Nov 2020
(0)
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Director

Service and Support

To get the chatbot set up, GYANT gave us an Excel sheet to fill out, but it was very map-like. I had...

Nov 2020
(0)
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Nurse

Relationship

I have liked the flexibility of GYANT. It looks as if it is just part of our organization's brand....

Nov 2020
(0)
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Nurse

Technology

I don't know whether GYANT will be part of our long-term plan. I don't see the COVID-19 bot being...

Nov 2020
(0)
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Nurse

ROI / Cost (care and feeding)

GYANT avoids charging us for every little thing. We paid a flat fee, and then we didn't pay it...

Nov 2020
(0)
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Nurse

Service and Support

GYANT has surprised me with all the cool ideas that they have had in response to what is going on. I...

Nov 2020
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Director

Interfacing and Integration

GYANT's system is limited with integration and interoperability, that is because the system is...

Nov 2020
(0)
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Director

Relationship

We have missed some deadlines for a couple of different reasons, but that has happened mostly...

Nov 2020
(0)
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Director

Relationship

The vendor executives are very much in the loop, and they stay in touch with us. Overall, we have...

Nov 2020
(0)
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Director

Technology

GYANT rose to the top of the list of vendors we were looking at because of their symptom checker....

Nov 2020
(0)
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Director

Functionality and Upgrades

The one area GYANT could improve on is the data. The data is really important. It is there, and we...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We all want more patients in GYANT's system, but I have struggled with getting more adoption. Our...

Nov 2020
(0)
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Manager

Other Observations & Comments

So many times, we are held up on any kind of expansion with GYANT because of internal issues and...

Nov 2020
(0)
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Director

Functionality and Upgrades

The one thing I will mention about GYANT that was actually really attractive was that a lot of...

Oct 2020
(0)
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Director

Future Outlook

We are continuing to collaborate with GYANT. I mentioned interoperability being on our road map....

Oct 2020
(0)
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Director

Relationship

We work with a number of different vendors to provide different tools, pieces of functionality, and...

Oct 2020
(0)
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VP/Other Executive

Interfacing and Integration

We are doing a phased approach with GYANT. Phase two was the deeper integration and authentication...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have solid data about our end-users satisfaction with GYANT. We measure this with a satisfaction...

Oct 2020
(0)
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VP/Other Executive

Service and Support

GYANT's support is really good. We can report anything through email and receive an answer in a few...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

This solution's outcomes can be hard to measure. Until we get fully integrated, we won't always have...

Oct 2020
(0)
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VP/Other Executive

Relationship

GYANT not only brings a great product to the table, they also listen and strive to be a true...

Oct 2020
(0)
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VP/Other Executive

Technology

Given that GYANT was a start-up, their early customers helped develop things along the way. Some of...

Oct 2020
(0)
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VP/Other Executive

Service and Support

GYANT's best qualities are their abilities to listen, pivot, and really work with us. When COVID-19...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

How well the GYANT system supports our integration goals is yet to be proven. We still need to do...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

The product is pretty easy for people to use. That is the point. It meets our needs, but there are a...

Oct 2020
(0)
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VP/Other Executive

Service and Support

I don't know that I have really tested GYANT’s support services because I always go through our...

Oct 2020
(0)
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VP/Other Executive

Relationship

I know GYANT is small, so their executives can't come to every meeting. But we have a good...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The product is expensive, but the value of even connecting with one new patient is huge and pays for...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have definitely seen a lot of traffic coming through the chatbot. We have really had no negative...

Oct 2020
(0)
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VP/Other Executive

Relationship

There are a lot of vendors in the space. Eventually, our view is that the product will become a...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

GYANT did really well with the implementation. There is nothing really to train people on. The...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There was not really a lot of training required once we went live on GYANT. This has been a really...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Some of GYANT’s staff and support members are not always consistent or reliable. During...

Oct 2020
(0)
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