Healthwise Patient Engagement Solution Commentary
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Adam Cherrington
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KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Manager

Relationship

The people from Healthwise are wonderful to work with. If I have any concerns or want anything...

May 2024
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Manager

Product, Value

Healthwise could work on offering more titles in more languages. They could also work on their...

May 2024
||
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Manager

Operations, Product, Value

We offer the Healthwise education throughout the patient's whole care continuum, and I think that is...

May 2024
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Manager

Product

When it comes to ease of use for patients in Healthwise Patient Engagement Solution, it is all about...

May 2024
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Director

Relationship, Operations, Value

Healthwise's material has been instrumental in educating our members and staff.

May 2024
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VP/Other Executive

Product

Healthwise Patient Engagement Solution is our enterprise platform. The significant outcome of...

Apr 2024
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VP/Other Executive

Product

Healthwise is pretty static. I would love for a patient education platform to have some variability...

Apr 2024
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Manager

Product, Value

What stands out in my mind regarding Healthwise is their innovation and mindset of continual...

Mar 2024
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Manager

Relationship

Recently, Healthwise was purchased by WebMD, and I'm not sure that the communication around that has...

Mar 2024
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Manager

Product, Value

We use the product for patient education materials, and we integrate it with our EMR. One outcome...

Mar 2024
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Manager

Relationship

I appreciate the collaboration we have had with a specific Healthwise account representative; that...

Mar 2024
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Analyst/Coordinator

Relationship

Our experience with Healthwise has been very positive. We regularly communicate and touch base with...

Mar 2024
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Analyst/Coordinator

Loyalty

With Healthwise, it is hard to say how I would forecast my satisfaction 12 months from now....

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The system gives us the ability to provide patient information to people with all levels of...

Mar 2024
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VP/Other Executive

Product

People who are used to using PDFs are fine with using the Healthwise system if we can attach the...

Feb 2024
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VP/Other Executive

Value

If someone asked my advice about Healthwise Patient Engagement Solution, I would tell them to look...

Feb 2024
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VP/Other Executive

Culture

I don't love the way Healthwise does licensing for our EHR. They do it based on volume, but it is...

Feb 2024
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VP/Other Executive

Operations

We don't get ongoing training from Healthwise, but we don’t need it. The system does what it does.

Feb 2024
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VP/Other Executive

Loyalty, Product

Healthwise's system is a bare-minimum patient education solution. The only reason we haven't...

Feb 2024
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Director

Product, Value

We are able to send out educational content with the system. There are links to videos for people...

Feb 2024
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Director

Relationship, Product

Healthwise's content is constantly being updated and rolled out. We don't have to do anything...

Feb 2024
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Director

Culture, Value

A couple of years ago, we had issues with Healthwise charging us for every little thing, but the...

Feb 2024
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Director

Relationship, Product

We don't use the system extensively behind its patient education material. The things we do with the...

Feb 2024
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Director

Loyalty, Product

We haven't opened the system to allow patients to search for the content that they want. That is...

Feb 2024
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Director

Product, Value

Some of the outcomes we have experienced as a result of Healthwise Patient Engagement Solution are...

Feb 2024
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Nurse

Product

We have different software modules connected to Healthwise Patient Engagement Solution, and one of...

Feb 2024
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Nurse

Relationship, Value

We meet with our account manager at Healthwise on a regular basis, and that individual reviews our...

Feb 2024
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Nurse

Product

Our patients' use of the system goes off the content that our nurses give them or add to their...

Feb 2024
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Nurse

Loyalty

Healthwise is switching their platform over to a PDF version of the system. We are very excited for...

Feb 2024
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Nurse

Loyalty

We have always had patient education materials available. We have a lot of homegrown materials that...

Feb 2024
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Director

Relationship, Operations, Product

Providing up-to-date information to our patients about certain conditions is our primary focus in...

Jan 2024
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Director

Relationship

In general, things with Healthwise are going great. We usually touch base every quarter to go over...

Jan 2024
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Director

Loyalty

What we are upgrading to with Healthwise will give us more languages for our patients and make...

Jan 2024
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Director

Relationship

Usually, we work with an account executive at Healthwise, and we have never had any escalations. I...

Jan 2024
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Director

Loyalty

Right now, my team does manual quarterly imports that can take many hours. With the API, that manual...

Jan 2024
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Director

Loyalty, Relationship, Operations

When it comes to educational materials, Healthwise is very aware, and they do their research around...

Jan 2024
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Director

Loyalty

I'm hoping to take advantage of the product, but the only thing that is holding us back from the...

Jan 2024
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Director

Value

Because of the engagement with the vendor, we have seen a significant decrease in our print and...

Jan 2024
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Director

Loyalty

We don't yet have the ability for a member to access the Healthwise tool via their mobile device....

Jan 2024
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Director

Relationship, Operations

Healthwise is very keen on any updates to their version. Normally, we get an update on the content...

Jan 2024
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Director

Relationship

Healthwise is very responsive and supportive, and that is key for us. We recently implemented a new...

Jan 2024
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Director

Operations

We haven't really taken advantage of Healthwise’s ongoing training, but their initial training was...

Jan 2024
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Director

Product

Healthwise’s tool gives us an electronic means for our members to access clinically backed or...

Jan 2024
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Director

Value

The system is definitely worth the money we are paying the vendor. They are cost effective compared...

Jan 2024
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Director

Product

As a vendor, Healthwise doesn’t cover all the bases; their solution really lacks a breadth of...

Jan 2024
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Director

Culture

When we did a contract with Healthwise, they included their video education in the entire bundle....

Jan 2024
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Director

Operations, Product

Healthwise’s videos are significantly different than our previous vendors’. Healthwise’s videos are...

Jan 2024
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Director

Operations

If Healthwise can do something for us, they will do it. I have been really impressed. The vendor was...

Jan 2024
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Director

Operations

Healthwise did a thorough implementation, was very responsive, and conducted lots of training on our...

Jan 2024
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Director

Product

The videos and tools are good. And the vendor has met our needs in terms of interoperability. We...

Jan 2024
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Director

Relationship

Healthwise has done a good job of interacting with us, offering support, and being super responsive...

Jan 2024
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Director

Product

We have a better member experience using Healthwise Patient Engagement Solution. We get very...

Jan 2024
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Director

Product

The product quality of Healthwise Patient Engagement Solution is good. They have good videos, tools,...

Jan 2024
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Analyst/Coordinator

Product

Our people would be happier if the product were integrated to the point where it can grab things for...

Jan 2024
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Analyst/Coordinator

Product

There is some frustration among our patients because some of the links don't work. We have been...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor’s support is good. They always tell me what I want to hear. If we pick up something about...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

The vendor is working on the translation piece of the product, but I’m not happy with the current...

Jan 2024
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Director

Operations, Product

The training material could have better content review and customization. It should be easier for us...

Jan 2024
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(0)
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Director

Relationship, Operations

I'm doing a lot of work in the institution navigating for better support for patient education...

Jan 2024
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Director

Product

When we switched from our previous solution, that got rid of a lot of the automation. We have been...

Jan 2024
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Manager

Loyalty, Relationship

Healthwise's customer service is incredible. The folks from Healthwise who we have worked with have...

Jan 2024
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Manager

Product

I wish that Healthwise Advise were part of the base product. That would allow for more advanced AI...

Jan 2024
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Manager

Relationship

Overall, we have had a very positive experience with Healthwise. The account manager that we work...

Jan 2024
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Director

Operations

When I heard of teams doing training with Healthwise, I heard they found the training very helpful....

Jan 2024
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Director

Relationship, Operations, Product

I would suggest that Healthwise be more proactive or help us understand what the best practices...

Jan 2024
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Manager

Product, Value

The main outcome that we have seen from the product has been that our patients have been empowered....

Jan 2024
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Manager

Relationship, Product

Healthwise does a decent job with translations, but those translations aren't great because we have...

Jan 2024
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Director

Relationship, Operations

Internally, we have struggled a little with finding the resources to understand who the superusers...

Jan 2024
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Director

Relationship

Healthwise is very responsive when we are in a unique position. Our people are not the biggest...

Jan 2024
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Director

Relationship, Product

The integration rate is pretty straightforward with Healthwise, and we have dedicated time on our...

Jan 2024
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Director

Relationship, Product

One thing we ask for is to have the information parsed out so that we know things for the nurses we...

Jan 2024
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CEO/President

Value

I want to buy our software from Healthwise. I wouldn't go to any other source because I have been a...

Dec 2023
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CEO/President

Relationship

We barely have any executive involvement other than connecting with old friends who are high up. We...

Dec 2023
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CEO/President

Loyalty

Right now, we are determining our future as an organization and whether we are going to merge with...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

One thing stands out for me about Healthwise Patient Engagement Solution. Up until COVID-19, I never...

Dec 2023
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VP/Other Executive

Relationship, Product

There are thousands of articles in Healthwise Patient Engagement Solution, but we are not going to...

Dec 2023
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Director

Product

Healthwise can only do what is possible within the constraints of the EHR that we have. For example,...

Dec 2023
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Director

Product, Value

The major thing for me is providing consistency throughout the continuum of care for anyone engaging...

Dec 2023
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(0)
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VP/Other Executive

Product

The content in Healthwise Patient Engagement Solution is decent; however, Healthwise bases the price...

Nov 2023
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Analyst/Coordinator

Relationship

Every time we send an email to the vendor or ask a question, they have to go to somebody else. Even...

Nov 2023
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Analyst/Coordinator

Loyalty, Value

We are shopping around for another vendor, but now that I have seen other vendors, I would buy...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The vendor’s data and analytics aren't the greatest. They give things to us, but those things are...

Nov 2023
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Analyst/Coordinator

Culture

Healthwise has a patient education solution built into our EHR, but Healthwise has a separate...

Nov 2023
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Analyst/Coordinator

Operations

I don't think we have been offered ongoing training by Healthwise. I develop training for our staff,...

Nov 2023
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Manager

Relationship, Operations

Healthwise could definitely improve around implementations. We are implementing some changes with...

Nov 2023
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Manager

Loyalty

We are starting to move toward FHIR integration, and that is going to be really great, but from what...

Nov 2023
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Manager

Relationship, Product

Healthwise’s content is great. It is within the reading level that we need. The vendor is always...

Nov 2023
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Manager

Culture, Relationship

Healthwise is very personable, and they are not aggressive salespeople. They are always willing to...

Nov 2023
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Manager

Relationship

We don't work directly with anyone at Healthwise who is necessarily empowered to solve our problems....

Nov 2023
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(0)
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Director

Product

The platform is older and needs some updates, specifically with the decision tools. The content is...

Oct 2023
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Director

Relationship

Healthwise does a nice job. When the COVID-19 pandemic began, they had updates pretty quickly. They...

Oct 2023
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Director

Relationship

I talk with all kinds of the vendor’s folks. They cover for each other. Healthwise is great.

Oct 2023
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Director

Relationship

Healthwise is very collaborative. When we told them what we were trying to do, they came up with...

Oct 2023
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Director

Relationship

The vendor’s support team is great. I have had a couple of different account managers, and the...

Oct 2023
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Nurse

Operations

The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....

Oct 2023
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(0)
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Nurse

Operations

The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....

Oct 2023
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(0)
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Manager

Culture, Relationship

We have an account manager from Healthwise who reaches out to us when the new quarterly content...

Oct 2023
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(0)
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Manager

Culture, Culture, Relationship, Relationship

We have an account manager from Healthwise who reaches out to us when the new quarterly content...

Oct 2023
||
(0)
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Director

Relationship

Something I would love to see Healthwise improve is their turnaround time. If and when they do...

Oct 2023
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(0)
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Director

Relationship, Product

Healthwise’s biggest strength is their commitment to maintaining and keeping their content in the...

Oct 2023
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(0)
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Director

Relationship

Healthwise has been very responsive to the feedback that we have offered around items and content...

Oct 2023
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(0)
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Nurse

Product

Healthwise Patient Engagement Solution is pretty awesome. Healthwise has videos, and that is cool....

Sep 2023
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Nurse

Relationship, Operations

I talk a lot with Healthwise, and whenever there is something wrong, they are very quick to respond....

Sep 2023
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(0)
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Nurse

Product

With Healthwise Patient Engagement Solution, when we are under custom content and hit the back...

Sep 2023
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(0)
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Director

Relationship

Healthwise keeps all promises, and if they can't, they are able to communicate why. That is critical...

Sep 2023
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(0)
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Director

Operations

Healthwise was on-site for a lot of our implementation, but they are always available for ongoing...

Sep 2023
||
(0)
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Director

Loyalty, Product

Healthwise's product will improve the more we can decrease clicks and have things embedded into...

Sep 2023
||
(0)
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Director

Relationship, Product

Healthwise is pretty good about envisioning things. Their user group is forward thinking, but they...

Sep 2023
||
(0)
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Director

Relationship

We like Healthwise because they are very involved. They are always there if we need them, and that...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

I am assuming most of the content is the same from release to release. There are probably so few...

Sep 2023
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(0)
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Analyst/Coordinator

Product

I don't know whether this issue is on the Healthwise side or on our EMR side, but there are a lot of...

Sep 2023
||
(0)
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Manager

Relationship

We never have issues with Healthwise. Their product is fairly priced, and my contacts at the vendor...

Sep 2023
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(0)
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Manager

Relationship, Operations, Product

One of my favorite things about Healthwise is that their content is evidence based. When we need...

Sep 2023
||
(0)
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Manager

Relationship, Product

TikTok, YouTube, Twitter, and all of the new channels of messaging today are mediums with very short...

Sep 2023
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(0)
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Manager

Relationship, Product

Some of Healthwise’s clients aren't as creative or as good as others at putting programming...

Sep 2023
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(0)
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Manager

Relationship

If I need anything from Healthwise, they anticipate my needs. I can call any of the vendor's people...

Sep 2023
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(0)
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Manager

Relationship

If I need anything from Healthwise, they anticipate my needs. I can call any of the vendor's people...

Sep 2023
||
(0)
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Director

Relationship

We have a wonderful representative from Healthwise that we liaise with, including regular calls....

Aug 2023
||
(0)
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Director

Relationship

Healthwise has a lot of topics, but they are too general, and the vendor is not as responsive to the...

Aug 2023
||
(0)
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Director

Operations

The initial training from Healthwise was one-and-done training; it wasn't intuitive or helpful. We...

Aug 2023
||
(0)
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Director

Product

Healthwise Patient Engagement Solution is not easy to navigate, or we can't comfortably find the...

Aug 2023
||
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