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User Commentary
Loyalty
One reason we went with Inovalon was to get data presentations to providers in a better way. Another...
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Relationship, Value
We have started to use Inovalon's predictive models, and we like those models. They help us decide...
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Product
The system ingests data and formats it in such a way that it ends up where it should be. In many...
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Loyalty
We selected Inovalon's system over their competitors' systems because their competitors didn't do...
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Relationship
We have been happy with our relationship with Inovalon. Everything we have been involved in with the...
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Loyalty
We are going to continue with the product. Inovalon is one of the few vendors that has a large book...
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Relationship
Inovalon needs to work on their execution and follow-through.
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Culture, Culture
Inovalon doesn’t overpromise or underdeliver. They are very transparent about things they are...
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Value, Value
I am a real fan of Inovalon. They do a great job. Maybe that is because some of our other vendors...
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Culture, Culture, Relationship, Relationship
The vendor frequently lets us know about different products that are available or different things...
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Product
As far as the HEDIS reporting goes, the vendor has a large book of business that they don't really...
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Relationship
Our relationship with the vendor has been pretty solid. It was hit or miss for a while, but it is...
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Loyalty
We are debating whether we will keep Inovalon's system. My guess is that our team may go out to just...
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Relationship, Operations
Inovalon has made some changes over time. Now their user guide is all online, so we have to click...
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Product
The vendor has been making inroads on making the product a bit easier of a tool to use as well as...
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Relationship
I can think of individual times when the vendor said they would meet a measure, they contracted to...
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Loyalty, Value
We are not going to renew with Inovalon. They are very expensive.
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Product
There are a lot of bugs and downtime with Quality Spectrum. We had so many technical issues. The...
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Relationship
I love working with Inovalon. Their customer support team is tremendous. They are super quick to...
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Product
Inovalon's products are the bee's knees for HEDIS software. They are the industry standard for HEDIS...
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Relationship, Product
Inovalon does a really good job on all of the processes around the HEDIS audit. From a quality...
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Culture
Working through Inovalon's invoicing has been a nightmare, and almost all of our invoices have gone...
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Product
I have not heard a lot of negative feedback about Inovalon's product. Overall, we are satisfied with...
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Loyalty, Relationship
There is no connectivity between us and an Inovalon executive. That might be the reason we switch...
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Culture, Loyalty
We have a couple of things we would like to see Inovalon develop; I want to test out what the...
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Culture
The overall contracting process with Inovalon could be streamlined if they were a little more...
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