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KLAS Research Director - Ryan Pretnik
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Manager

I don’t talk to the vendor executives. I talk to my account manager. We have an account manager who...

Jun 2021
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Manager

We use the Inovalon system to drive outcomes for our HEDIS rates, which are very important in the...

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Manager

The vendor’s implementation services and resources were excellent. They gave us one-on-one training....

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Manager

Inovalon’s user interface is just awful. It is very hard to navigate. When we are doing a HEDIS...

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Director

I would like to see the vendor delivering things on time and being proactive in their communication...

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Director

The vendor is completely inflexible with the products. The system does not refresh when it is...

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Director

I can navigate the platform, but it doesn’t present the data in a way that is helpful, so I almost...

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VP/Other Executive

We needed a lot of hand-holding to make sure that the transition to Inovalon’s product went well and...

May 2021
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VP/Other Executive

We had to elevate to Inovalon’s senior leadership, so we now have recurring calls with them. We can...

May 2021
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VP/Other Executive

I would not call Inovalon innovative by any means. They have tools that are very similar to what...

May 2021
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VP/Other Executive

We picked Inovalon's system because it was highly recommended by others as one of the better HEDIS...

May 2021
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VP/Other Executive

Inovalon's system is better than our last product. Inovalon meets the deadlines with their...

May 2021
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VP/Other Executive

Inovalon is very rigid. They are very tied to the SLAs that they put in contracts. There is just no...

May 2021
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VP/Other Executive

Inovalon’s clients need to clearly define expectations. I feel like we defined what we were looking...

May 2021
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VP/Other Executive

If I were deciding to go with Inovalon again, I would like to go back to another vendor now that...

May 2021
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Manager

When it comes to supporting our business needs, Inovalon is legitimate because, even with the QSI...

Jan 2021
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Manager

QSI-XL is still in its infant stages, but the tool will get better over time. QSI-XL is easy for the...

Jan 2021
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Manager

The system has some really neat functionality for drilling into measures, and that is really great....

Jan 2021
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Manager

I am on the fence about whether Inovalon nickel-and-dimes. The vendor might think that the charges...

Jan 2021
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Manager

When we implemented different things, the amount of training that Inovalon provided was always...

Jan 2021
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Manager

One of the trainers is amazing and is so good. We have had a person on-site who is available for...

Jan 2021
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Manager

The customer service from Inovalon is amazing and top notch. Inovalon is quick to respond. They have...

Jan 2021
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Manager

Our product service manager is great to work with. That person answers questions, follows up, and...

Jan 2021
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Manager

Inovalon pulls out all of the bells and whistles and shows us all of the functionality that could be...

Jan 2021
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Manager

As far as HEDIS software goes, I love Inovalon ONE Platform Quality. Inovalon has made some changes....

Jan 2021
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Manager

Inovalon recently reached out to us to see what we could be doing better and how we could be using...

Jan 2021
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Manager

Early on, we got some invoices that were surprising to us, so we had to reach out to Inovalon and...

Jan 2021
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Manager

Inovalon ONE Platform Quality isn't as automated as another vendor's system is, but the quality of...

Jan 2021
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Manager

Some of the measures are only for Medicare, but we like to run them on the Medicaid population, and...

Jan 2021
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Manager

HEDIS flows right into our CMS Star rating, and the CMS Star rating flows right into our bonuses....

Jan 2021
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Director

We don’t foresee ourselves being with Quality Spectrum in the future. We have started the RFP...

Dec 2020
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Director

Our project manager is great and Inovalon’s support is really good. The QSI-XL engine is great. It...

Dec 2020
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CIO

We use Inovalon for our quality measures as well as for preauthorization management and case...

Dec 2020
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CIO

Inovalon has been great to work with. I don't have to escalate anything; I don't have to get on the...

Dec 2020
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CIO

Inovalon really took away the need for me to have technical resources that focused on their tool...

Dec 2020
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CIO

I really don't have anything to say about what Inovalon could do better right now. Of course, they...

Dec 2020
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CIO

The platform integrates with our data warehouse, and of course, we send claims data to the product...

Dec 2020
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