lifeIMAGE
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Culture, Loyalty
When we first were notified that Intelerad had purchased lifeIMAGE, they said there wouldn’t be any...
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Operations
We haven't done training with lifeIMAGE in months. Prior to Intelerad's acquisition, the vendor...
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Relationship
The only thing the vendor does proactively is let us know that their environment is going to go down...
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Relationship, Operations
Even before Intelerad came on board, we struggled with getting the vendor to respond to us and...
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Product
One of our EMR integration goals was to give end users the ability to take their imaging and share...
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Product
The exchange process with lifeIMAGE is not very seamless. Even for basic exchange, in terms of...
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Product
lifeIMAGE is still functioning, so the upgrades have been happening. The system doesn’t crash...
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Product
We would tell the vendor that they have to do more research and grow with the trends in the...
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Relationship, Operations
We have issues with lifeIMAGE where we have to go back and forth. We don’t know whether that issue...
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Loyalty
Intelerad bought lifeIMAGE, and they are very vigorously trying to sell us Intelerad products and...
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Operations
For lifeIMAGE, training would be helpful, but we really haven't gotten any.
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Relationship
We had an issue with the product, and the vendor said we needed to upgrade. We spent a week...
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Loyalty, Relationship
lifeIMAGE was purchased by Intelerad. They are changing to Ambra, so we haven't had many upgrades. I...
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Loyalty
Intelerad's lifeIMAGE is at the end of its life. We are actually going to be moving away from the...
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Value
We are reasonably happy with Intelerad. They have been pretty good with us. They moved to an exam...
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Relationship
Intelerad's support people aren't very responsive, and we aren't really happy with them. We have had...
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Relationship
Prior to Intelerad acquiring the system, the uptime was great, and the vendor was available anytime...
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Relationship
The support portal is nice. We didn't have that with lifeIMAGE before Intelerad acquired the...
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Loyalty, Relationship, Product
The product has come a long way, but there are still some improvements that need to be made in order...
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Product
Once a product or update is released, there is that hope that whatever bug was in the previous...
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Product
Intelerad has multiple workflows that do different things for different needs, and some of them are...
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Relationship
When I have to reach out to Intelerad’s support team, they are supportive, and our account manager...
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Product
lifeIMAGE has EMR integration, but the vendor didn't anticipate the complexities of how the product...
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Product
lifeIMAGE has good Active Directory integration. The product’s user interface is also reasonably...
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Loyalty
We are moving away from lifeIMAGE because there was difficulty getting lifeIMAGE fully integrated...
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Relationship
lifeIMAGE did not make a lot of promises to us because they knew the product had problems, but they...
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Loyalty, Product
We plan to keep using lifeIMAGE because we have so many protocols involving research with...
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Relationship, Operations
As a company, lifeIMAGE has done well in helping promote our partners in the industry in our region....
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Product
The product just works. lifeIMAGE does what it is supposed to do. The vendor has also gone above and...
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Product
I have a pipe dream. I would like to see lifeIMAGE work with other imaging vendors to bring their...
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Operations
We do our own training for the system. We haven't received any training from the vendor since our...
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Culture, Product
Initially, lifeIMAGE told us that a certain upgrade would fix an issue that we were having with the...
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Product
The system is simple, but to use it, we had to download Java for some of our machines. That was an...
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Relationship
We don't like lifeIMAGE's support. When we actually call the vendor's support people, we go to...
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Loyalty
We hope that lifeIMAGE's system won't be part of our organization's long-term plans, but...
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Product, Value
We have a lot of problems with lifeIMAGE and image sharing. Those issues involve a lot of our...
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Operations
Clients don’t need to go crazy with training because lifeIMAGE is very simple. Our ED providers used...
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Relationship
lifeIMAGE keeps their promises. They are just a bit loose in their time frames.
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Relationship
We are having some unique challenges with lifeIMAGE in the sense that their help desk fails us more...
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Value
lifeIMAGE actually does a pretty good job of avoiding charging for every little thing. They are...
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Loyalty
We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...
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Relationship, Product
lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...
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Relationship
lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...
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Loyalty
We are really looking for a vendor that will help us integrate more with other platforms, and...
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Loyalty, Product
New technology is where the vendor is really hurting. They continue to lose market share, and that...
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Relationship, Operations
We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...
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