lifeIMAGE
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
We are reasonably happy with Intelerad. They have been pretty good with us. They moved to an exam...
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Relationship
Intelerad's support people aren't very responsive, and we aren't really happy with them. We have had...
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Relationship
Prior to Intelerad acquiring the system, the uptime was great, and the vendor was available anytime...
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Service and Support
The support portal is nice. We didn't have that with lifeIMAGE before Intelerad acquired the...
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Other Observations & Comments
The product has come a long way, but there are still some improvements that need to be made in order...
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Functionality and Upgrades
Once a product or update is released, there is that hope that whatever bug was in the previous...
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Functionality and Upgrades
Intelerad has multiple workflows that do different things for different needs, and some of them are...
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Service and Support
When I have to reach out to Intelerad’s support team, they are supportive, and our account manager...
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Other Observations & Comments
lifeIMAGE has EMR integration, but the vendor didn't anticipate the complexities of how the product...
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Interfacing and Integration
lifeIMAGE has good Active Directory integration. The product’s user interface is also reasonably...
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Future Outlook
We are moving away from lifeIMAGE because there was difficulty getting lifeIMAGE fully integrated...
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Service and Support
lifeIMAGE did not make a lot of promises to us because they knew the product had problems, but they...
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Functionality and Upgrades
We plan to keep using lifeIMAGE because we have so many protocols involving research with...
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Implementation and Training
As a company, lifeIMAGE has done well in helping promote our partners in the industry in our region....
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Functionality and Upgrades
The product just works. lifeIMAGE does what it is supposed to do. The vendor has also gone above and...
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Interfacing and Integration
I have a pipe dream. I would like to see lifeIMAGE work with other imaging vendors to bring their...
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Implementation and Training
We do our own training for the system. We haven't received any training from the vendor since our...
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Functionality and Upgrades
Initially, lifeIMAGE told us that a certain upgrade would fix an issue that we were having with the...
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Functionality and Upgrades
The system is simple, but to use it, we had to download Java for some of our machines. That was an...
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Service and Support
We don't like lifeIMAGE's support. When we actually call the vendor's support people, we go to...
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Future Outlook
We hope that lifeIMAGE's system won't be part of our organization's long-term plans, but...
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Technology
We have a lot of problems with lifeIMAGE and image sharing. Those issues involve a lot of our...
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Functionality and Upgrades
Clients don’t need to go crazy with training because lifeIMAGE is very simple. Our ED providers used...
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Relationship
lifeIMAGE keeps their promises. They are just a bit loose in their time frames.
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Service and Support
We are having some unique challenges with lifeIMAGE in the sense that their help desk fails us more...
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ROI / Cost
lifeIMAGE actually does a pretty good job of avoiding charging for every little thing. They are...
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Win/Loss - Why they were selected (by current clients)
We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...
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Functionality and Upgrades
lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...
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Relationship
lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...
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Interfacing and Integration
We are really looking for a vendor that will help us integrate more with other platforms, and...
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Other Observations & Comments
New technology is where the vendor is really hurting. They continue to lose market share, and that...
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Other Observations & Comments
We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...
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Functionality and Upgrades
There are a lot of issues with the lifeIMAGE solution. I don't know why, but trying to get things...
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Future Outlook
We are trying to get rid of the product. I don't care what lifeIMAGE does with the product; I just...
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Implementation and Training
We are still dealing with problems that lifeIMAGE should have dealt with during the implementation....
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Sales and Contracting
lifeIMAGE charges one fee, and that fee covers everything forever.
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Implementation and Training
Our implementation went extremely well, and the vendor's training was really good. lifeIMAGE is very...
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Interfacing and Integration
lifeIMAGE's upgrades are a little slow. The system has some glitches and some things that we wish...
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Service and Support
lifeIMAGE has no first-level support. I don't like that. We have to leave messages, and the vendor's...
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Functionality and Upgrades
Things in the system don't always work the way that they are supposed to. The system has a hard time...
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Technology
We have had major stability issues since the solution's last upgrade. The vendor hasn't been able to...
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Functionality and Upgrades
When the system is working, it can do basic CD uploads reasonably well. I like the fact that it has...
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Interfacing and Integration
The solution's integration is lacking when it comes to deep integrations with electronic medical records....
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ROI / Cost
Unlike one of their competitors, lifeIMAGE doesn't do a lot of outreach on their customers' behalf...
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Functionality and Upgrades
The lifeIMAGE system is reliable and fairly easy to use. Setting up web users so we can send things...
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Functionality and Upgrades
We just don’t really have many issues with the product. We hardly ever hear from anyone from...
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Relationship
We never hear from lifeIMAGE. Whether it be from their admin or support, the only times we really...
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Future Outlook
We are moving away from lifeIMAGE's system because we want to consolidate. Our approach is to remove...
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Service and Support
lifeIMAGE does a really good job of connecting us with a customer liaison and other people who can...
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Functionality and Upgrades
We have been promised features like specific types of analytics for a long time, but those things...
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Relationship
lifeIMAGE has been better about working with us, and they seem to be more cooperative. In the past,...
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Relationship
The system is stable and works, but the vendor is not as good as they used to be. We have a high bar...
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Functionality and Upgrades
We haven’t been very happy with lifeIMAGE. We are considering going to a different vendor.
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Functionality and Upgrades
I like that an end user can log in to lifeIMAGE and start using it on their own. We don’t have to...
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Lessons Learned
I wouldn’t necessarily discourage people from lifeIMAGE if it is a better fit for them. lifeIMAGE...
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Functionality and Upgrades
The architecture of the platform is weird. There is an internal application, which works fine for...
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Future Outlook
We have been using the product for a very long time. In the past, we had little complaints about it,...
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Future Outlook
We are moving to another product because the vendor’s quality of service has been degrading over the...
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Interfacing and Integration
One reason we moved away from lifeIMAGE was we wanted to expand usage of the platform, especially in...
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Service and Support
The vendor’s service and communication have been degraded. If there are things that are going wrong,...
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Functionality and Upgrades
The solution is not perfect or what we want, but lifeIMAGE still does try to make sure that we are...
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Technology
When the system is up, it works okay. lifeIMAGE's product quality has been hampered recently because...
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Other Observations & Comments
We haven’t had to work with anyone at lifeIMAGE higher than the support team.
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