lifeIMAGE
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

We are reasonably happy with Intelerad. They have been pretty good with us. They moved to an exam...

Mar 2023
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Manager

Relationship

Intelerad's support people aren't very responsive, and we aren't really happy with them. We have had...

Mar 2023
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Analyst/Coordinator

Relationship

Prior to Intelerad acquiring the system, the uptime was great, and the vendor was available anytime...

Mar 2023
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Analyst/Coordinator

Service and Support

The support portal is nice. We didn't have that with lifeIMAGE before Intelerad acquired the...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

The product has come a long way, but there are still some improvements that need to be made in order...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Once a product or update is released, there is that hope that whatever bug was in the previous...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Intelerad has multiple workflows that do different things for different needs, and some of them are...

Mar 2023
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Analyst/Coordinator

Service and Support

When I have to reach out to Intelerad’s support team, they are supportive, and our account manager...

Mar 2023
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VP/Other Executive

Other Observations & Comments

lifeIMAGE has EMR integration, but the vendor didn't anticipate the complexities of how the product...

Feb 2023
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VP/Other Executive

Interfacing and Integration

lifeIMAGE has good Active Directory integration. The product’s user interface is also reasonably...

Feb 2023
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VP/Other Executive

Future Outlook

We are moving away from lifeIMAGE because there was difficulty getting lifeIMAGE fully integrated...

Feb 2023
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Director

Service and Support

lifeIMAGE did not make a lot of promises to us because they knew the product had problems, but they...

Nov 2022
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Director

Functionality and Upgrades

We plan to keep using lifeIMAGE because we have so many protocols involving research with...

Nov 2022
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Director

Implementation and Training

As a company, lifeIMAGE has done well in helping promote our partners in the industry in our region....

Oct 2022
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Director

Functionality and Upgrades

The product just works. lifeIMAGE does what it is supposed to do. The vendor has also gone above and...

Oct 2022
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Director

Interfacing and Integration

I have a pipe dream. I would like to see lifeIMAGE work with other imaging vendors to bring their...

Oct 2022
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Manager

Implementation and Training

We do our own training for the system. We haven't received any training from the vendor since our...

Oct 2022
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Manager

Functionality and Upgrades

Initially, lifeIMAGE told us that a certain upgrade would fix an issue that we were having with the...

Oct 2022
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Manager

Functionality and Upgrades

The system is simple, but to use it, we had to download Java for some of our machines. That was an...

Oct 2022
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Manager

Service and Support

We don't like lifeIMAGE's support. When we actually call the vendor's support people, we go to...

Oct 2022
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Manager

Future Outlook

We hope that lifeIMAGE's system won't be part of our organization's long-term plans, but...

Oct 2022
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Manager

Technology

We have a lot of problems with lifeIMAGE and image sharing. Those issues involve a lot of our...

Oct 2022
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Director

Functionality and Upgrades

Clients don’t need to go crazy with training because lifeIMAGE is very simple. Our ED providers used...

Oct 2022
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Director

Relationship

lifeIMAGE keeps their promises. They are just a bit loose in their time frames.

Oct 2022
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Director

Service and Support

We are having some unique challenges with lifeIMAGE in the sense that their help desk fails us more...

Oct 2022
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Director

ROI / Cost

lifeIMAGE actually does a pretty good job of avoiding charging for every little thing. They are...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...

Sep 2022
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Manager

Functionality and Upgrades

lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...

Sep 2022
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Manager

Relationship

lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...

Sep 2022
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Manager

Interfacing and Integration

We are really looking for a vendor that will help us integrate more with other platforms, and...

Sep 2022
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Manager

Other Observations & Comments

New technology is where the vendor is really hurting. They continue to lose market share, and that...

Sep 2022
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Manager

Other Observations & Comments

We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...

Sep 2022
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Manager

Functionality and Upgrades

There are a lot of issues with the lifeIMAGE solution. I don't know why, but trying to get things...

Sep 2022
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Manager

Future Outlook

We are trying to get rid of the product. I don't care what lifeIMAGE does with the product; I just...

Sep 2022
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Manager

Implementation and Training

We are still dealing with problems that lifeIMAGE should have dealt with during the implementation....

Sep 2022
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Manager

Sales and Contracting

lifeIMAGE charges one fee, and that fee covers everything forever.

Aug 2022
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Manager

Implementation and Training

Our implementation went extremely well, and the vendor's training was really good. lifeIMAGE is very...

Aug 2022
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Manager

Interfacing and Integration

lifeIMAGE's upgrades are a little slow. The system has some glitches and some things that we wish...

Aug 2022
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Manager

Service and Support

lifeIMAGE has no first-level support. I don't like that. We have to leave messages, and the vendor's...

Aug 2022
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Manager

Functionality and Upgrades

Things in the system don't always work the way that they are supposed to. The system has a hard time...

Aug 2022
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VP/Other Executive

Technology

We have had major stability issues since the solution's last upgrade. The vendor hasn't been able to...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

When the system is working, it can do basic CD uploads reasonably well. I like the fact that it has...

Jun 2022
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VP/Other Executive

Interfacing and Integration

The solution's integration is lacking when it comes to deep integrations with electronic medical records....

Jun 2022
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VP/Other Executive

ROI / Cost

Unlike one of their competitors, lifeIMAGE doesn't do a lot of outreach on their customers' behalf...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The lifeIMAGE system is reliable and fairly easy to use. Setting up web users so we can send things...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We just don’t really have many issues with the product. We hardly ever hear from anyone from...

Jun 2022
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Analyst/Coordinator

Relationship

We never hear from lifeIMAGE. Whether it be from their admin or support, the only times we really...

Jun 2022
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Manager

Future Outlook

We are moving away from lifeIMAGE's system because we want to consolidate. Our approach is to remove...

Jun 2022
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Manager

Service and Support

lifeIMAGE does a really good job of connecting us with a customer liaison and other people who can...

Jun 2022
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Manager

Functionality and Upgrades

We have been promised features like specific types of analytics for a long time, but those things...

Jun 2022
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CMIO

Relationship

lifeIMAGE has been better about working with us, and they seem to be more cooperative. In the past,...

Jun 2022
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CMIO

Relationship

The system is stable and works, but the vendor is not as good as they used to be. We have a high bar...

Jun 2022
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Manager

Functionality and Upgrades

We haven’t been very happy with lifeIMAGE. We are considering going to a different vendor.

Jun 2022
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Manager

Functionality and Upgrades

I like that an end user can log in to lifeIMAGE and start using it on their own. We don’t have to...

Jun 2022
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Manager

Lessons Learned

I wouldn’t necessarily discourage people from lifeIMAGE if it is a better fit for them. lifeIMAGE...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The architecture of the platform is weird. There is an internal application, which works fine for...

May 2022
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Analyst/Coordinator

Future Outlook

We have been using the product for a very long time. In the past, we had little complaints about it,...

May 2022
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Analyst/Coordinator

Future Outlook

We are moving to another product because the vendor’s quality of service has been degrading over the...

May 2022
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Analyst/Coordinator

Interfacing and Integration

One reason we moved away from lifeIMAGE was we wanted to expand usage of the platform, especially in...

May 2022
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Analyst/Coordinator

Service and Support

The vendor’s service and communication have been degraded. If there are things that are going wrong,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution is not perfect or what we want, but lifeIMAGE still does try to make sure that we are...

May 2022
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Manager

Technology

When the system is up, it works okay. lifeIMAGE's product quality has been hampered recently because...

Apr 2022
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Manager

Other Observations & Comments

We haven’t had to work with anyone at lifeIMAGE higher than the support team.

Apr 2022
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