lifeIMAGE
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Culture, Loyalty

When we first were notified that Intelerad had purchased lifeIMAGE, they said there wouldn’t be any...

Aug 2023
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Director

Operations

We haven't done training with lifeIMAGE in months. Prior to Intelerad's acquisition, the vendor...

Aug 2023
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Director

Relationship

The only thing the vendor does proactively is let us know that their environment is going to go down...

Aug 2023
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Director

Relationship, Operations

Even before Intelerad came on board, we struggled with getting the vendor to respond to us and...

Aug 2023
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Director

Product

One of our EMR integration goals was to give end users the ability to take their imaging and share...

Aug 2023
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VP/Other Executive

Product

The exchange process with lifeIMAGE is not very seamless. Even for basic exchange, in terms of...

Aug 2023
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VP/Other Executive

Product

lifeIMAGE is still functioning, so the upgrades have been happening. The system doesn’t crash...

Aug 2023
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VP/Other Executive

Product

We would tell the vendor that they have to do more research and grow with the trends in the...

Aug 2023
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VP/Other Executive

Relationship, Operations

We have issues with lifeIMAGE where we have to go back and forth. We don’t know whether that issue...

Aug 2023
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Director

Loyalty

Intelerad bought lifeIMAGE, and they are very vigorously trying to sell us Intelerad products and...

Jul 2023
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Director

Operations

For lifeIMAGE, training would be helpful, but we really haven't gotten any.

Jul 2023
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Director

Relationship

We had an issue with the product, and the vendor said we needed to upgrade. We spent a week...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

lifeIMAGE was purchased by Intelerad. They are changing to Ambra, so we haven't had many upgrades. I...

May 2023
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Manager

Loyalty

Intelerad's lifeIMAGE is at the end of its life. We are actually going to be moving away from the...

May 2023
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Manager

Value

We are reasonably happy with Intelerad. They have been pretty good with us. They moved to an exam...

Mar 2023
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Manager

Relationship

Intelerad's support people aren't very responsive, and we aren't really happy with them. We have had...

Mar 2023
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Analyst/Coordinator

Relationship

Prior to Intelerad acquiring the system, the uptime was great, and the vendor was available anytime...

Mar 2023
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Analyst/Coordinator

Relationship

The support portal is nice. We didn't have that with lifeIMAGE before Intelerad acquired the...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

The product has come a long way, but there are still some improvements that need to be made in order...

Mar 2023
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Analyst/Coordinator

Product

Once a product or update is released, there is that hope that whatever bug was in the previous...

Mar 2023
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Analyst/Coordinator

Product

Intelerad has multiple workflows that do different things for different needs, and some of them are...

Mar 2023
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Analyst/Coordinator

Relationship

When I have to reach out to Intelerad’s support team, they are supportive, and our account manager...

Mar 2023
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VP/Other Executive

Product

lifeIMAGE has EMR integration, but the vendor didn't anticipate the complexities of how the product...

Feb 2023
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VP/Other Executive

Product

lifeIMAGE has good Active Directory integration. The product’s user interface is also reasonably...

Feb 2023
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VP/Other Executive

Loyalty

We are moving away from lifeIMAGE because there was difficulty getting lifeIMAGE fully integrated...

Feb 2023
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Director

Relationship

lifeIMAGE did not make a lot of promises to us because they knew the product had problems, but they...

Nov 2022
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Director

Loyalty, Product

We plan to keep using lifeIMAGE because we have so many protocols involving research with...

Nov 2022
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Director

Relationship, Operations

As a company, lifeIMAGE has done well in helping promote our partners in the industry in our region....

Oct 2022
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Director

Product

The product just works. lifeIMAGE does what it is supposed to do. The vendor has also gone above and...

Oct 2022
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Director

Product

I have a pipe dream. I would like to see lifeIMAGE work with other imaging vendors to bring their...

Oct 2022
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Manager

Operations

We do our own training for the system. We haven't received any training from the vendor since our...

Oct 2022
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Manager

Culture, Product

Initially, lifeIMAGE told us that a certain upgrade would fix an issue that we were having with the...

Oct 2022
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Manager

Product

The system is simple, but to use it, we had to download Java for some of our machines. That was an...

Oct 2022
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Manager

Relationship

We don't like lifeIMAGE's support. When we actually call the vendor's support people, we go to...

Oct 2022
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Manager

Loyalty

We hope that lifeIMAGE's system won't be part of our organization's long-term plans, but...

Oct 2022
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Manager

Product, Value

We have a lot of problems with lifeIMAGE and image sharing. Those issues involve a lot of our...

Oct 2022
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Director

Operations

Clients don’t need to go crazy with training because lifeIMAGE is very simple. Our ED providers used...

Oct 2022
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Director

Relationship

lifeIMAGE keeps their promises. They are just a bit loose in their time frames.

Oct 2022
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Director

Relationship

We are having some unique challenges with lifeIMAGE in the sense that their help desk fails us more...

Oct 2022
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Director

Value

lifeIMAGE actually does a pretty good job of avoiding charging for every little thing. They are...

Oct 2022
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Manager

Loyalty

We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...

Sep 2022
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Manager

Relationship, Product

lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...

Sep 2022
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Manager

Relationship

lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...

Sep 2022
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Manager

Loyalty

We are really looking for a vendor that will help us integrate more with other platforms, and...

Sep 2022
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Manager

Loyalty, Product

New technology is where the vendor is really hurting. They continue to lose market share, and that...

Sep 2022
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Manager

Relationship, Operations

We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...

Sep 2022
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