iQueue for Operating Rooms
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

Things are still a work in progress, but our users can find open times. When blocks of time are...

May 2022
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Manager

Epic's system doesn't have the point-and-click functionality and visualization that iQueue for...

May 2022
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Manager

We had an easy implementation. The vendor did a lot of the work. I was skeptical at first and...

May 2022
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Manager

The product’s implementation was a little rocky. When we went live, we weren’t sure whether we were...

May 2022
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Manager

Hopefully, the vendor keeps meeting with us to pick our brains about future enhancements. However, I...

May 2022
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Manager

The product is a 2D system, but it needs to be more 3D. We need another layer of data on top of it....

May 2022
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Director

The product is fairly nice, but it could be better. As of now, the product is quite plain. LeanTaas...

May 2022
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Director

The price is pretty fair, but the product is very expensive. If we get the outcomes we want, the...

May 2022
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Manager

It is so easy to get information out of iQueue for Operating Rooms. The product has a dashboard, and...

May 2022
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Manager

iQueue for Operating Rooms allows us to access real-time data, and we are able to extract the actual...

May 2022
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Manager

iQueue for Operating Rooms helps us to schedule surgeries better and get cases moving in a timelier...

May 2022
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Manager

There are some small optimizations that would help enhance the product. For example, when we are...

May 2022
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Manager

As a data reporting tool, iQueue for Operating Rooms is an amazing product and will make any...

May 2022
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Director

LeanTaaS was a great partner to help us manage our workflow and change-management challenges....

May 2022
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Director

We use another vendor's product, and for interop purposes, it would have been helpful for LeanTaas...

May 2022
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Director

LeanTaas is continuing to develop the product, and it still has room to grow, but they are...

May 2022
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Director

LeanTaaS is very proactive. They are continually looking for ways to support us and help us get...

May 2022
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CNO

From the beginning of our relationship to now, our relationship with LeanTaaS has continued to...

May 2022
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VP/Other Executive

There is a tremendous amount of information and decision support that a customer can get from...

May 2022
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VP/Other Executive

LeanTaaS is a big company and needs to understand any changes or updates and how those would impact...

May 2022
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VP/Other Executive

LeanTaaS is a great vendor partner, and I have no complaints about their responsiveness or anything...

May 2022
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CNO

Before we found LeanTaaS, I worked for quite a while to research which vendors could provide and...

May 2022
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CNO

I would tell others that it is critical for them to do an assessment of the problem they are going...

May 2022
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Manager

From the perspectives of a physician and a physician office scheduler, iQueue for Operating Rooms...

May 2022
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CNO

We were able to solve issues and change our providers’ behaviors within two or three weeks. Before...

May 2022
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Manager

iQueue for Operating Rooms is fairly simple to use. I can walk people through how to use the product...

May 2022
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VP/Other Executive

Before we had the product, our OR had a reputation for being inflexible. There was a lot of...

May 2022
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VP/Other Executive

We have standardized release times in the product that allow us to be more flexible because we are...

May 2022
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VP/Other Executive

The product helped a lot of our new surgeons start to get time in our OR and demonstrate that they...

May 2022
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VP/Other Executive

We were very invested in bringing the product into our organization because we didn't really have...

May 2022
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VP/Other Executive

We are using our OR use as one of our critical data points to make decisions around. As new surgeons...

May 2022
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VP/Other Executive

I would recommend that my peers use surgeons to advocate for the product. From the perioperative...

May 2022
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VP/Other Executive

The product's implementation was great, and the vendor's team members were very accessible. They did...

May 2022
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VP/Other Executive

No matter what we do with data, people always look for workarounds or ways to challenge its...

May 2022
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VP/Other Executive

The vendor's support has always been outstanding. I have never needed to call their hotline. The...

May 2022
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VP/Other Executive

When we first implemented iQueue for Operating Rooms, we had several goals. One goal was to move...

May 2022
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VP/Other Executive

We recognized that it would be good if people had better utilization statistics. With the Analyze...

May 2022
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CNO

When we first started with iQueue for Operating Rooms, we had very limited OR access. We had...

May 2022
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CNO

The implementation of this product was very easy. We did not sweat, and the vendor sent some people...

May 2022
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CNO

This product is the easiest system to use. It works far beyond how it was promoted. The product...

May 2022
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CNO

The support people are fast, and they are really good at being proactive.

May 2022
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VP/Other Executive

One thing that we heard from some of our surgeons was that they appreciated the visibility and...

May 2022
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VP/Other Executive

We evaluated a couple of additional vendors just to get a better sense of what was available in the...

May 2022
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Manager

When we first went live with the platform, we identified some issues with our build and our EMR that...

May 2022
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Manager

The only reason I am not giving the product a perfect score for integration is that there are...

May 2022
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Manager

The vendor assigns a team to customers, and our team is extremely responsive. They have come to us...

May 2022
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Manager

With this product, I expected that we would increase time-block utilization, release the time blocks...

May 2022
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VP/Other Executive

LeanTaaS is always trying to make sure that they stay current and change when necessary. They try to...

May 2022
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VP/Other Executive

LeanTaaS is very receptive, and they are always available. They constantly check in with us and...

May 2022
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VP/Other Executive

I would say to anyone considering LeanTaaS that their biggest challenge is the financial component....

May 2022
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VP/Other Executive

If I had to give the product up, I would die. I am in the dashboard all the time. One positive...

May 2022
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VP/Other Executive

LeanTaaS avoids charging for every little thing. They have given me additional access to different...

May 2022
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Manager

Our EMR is not very friendly in terms of managing blocks. iQueue for Operating Rooms was presented...

May 2022
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Manager

I would tell a peer to go through their own EMR build, validate it, and make sure it aligns with the...

May 2022
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Manager

The vendor does a pretty good job, but they have a few opportunities to make the product a bit more...

May 2022
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Manager

The product’s functionality for seeing and reserving the open times in the OR is probably the most...

May 2022
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Manager

When we got one of our first invoices for the product, the cost was cheaper than I thought it would...

May 2022
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VP/Other Executive

I wish I could use iQueue for Operating Rooms to put a scheduled case into the EMR. To do that, the...

Apr 2022
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VP/Other Executive

We wanted to see a reduction in unused volume. In other words, we wanted to fill the unused time...

Apr 2022
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VP/Other Executive

I had been following the development of the product for years, and no one else had come close to...

Apr 2022
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VP/Other Executive

The vendor's web support has been great. The service is also great, although some of the LeanTaaS...

Apr 2022
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VP/Other Executive

The product does exactly what we want it to do and exactly what LeanTaas said it would do. It is...

Apr 2022
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VP/Other Executive

The data is very pristine and correct. We don't have to tweak the data. iQueue for Operating Rooms...

Apr 2022
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Director

My end users love the solution. We are extremely satisfied with the product.

Apr 2022
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Director

I chose the vendor because of the quality of their support. The vendor has their regular touchpoints...

Apr 2022
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Director

My ROI is very much in the green with the product. I was expecting to give visibility to department...

Apr 2022
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Director

I decided to go with LeanTaaS primarily because they offered the project management aspect. LeanTaaS...

Apr 2022
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Director

There are some challenges with the solution's interoperability. The issue isn't anything that is...

Apr 2022
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VP/Other Executive

The system's value is enormous. We have definitely gotten our money's worth. We have made back what...

Apr 2022
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VP/Other Executive

From day one, I have never felt like LeanTaaS wasn't a partner. Being a partner is different from...

Apr 2022
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VP/Other Executive

The representatives are exceptional. I have worked with a lot of companies, and LeanTaaS is top notch....

Apr 2022
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VP/Other Executive

To fully understand the tool, people looking at the product need to ask LeanTaaS for an in-depth...

Apr 2022
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VP/Other Executive

The information we get out of the tool is phenomenal. The tool shows us what to do, and that is...

Apr 2022
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VP/Other Executive

The Collect tool is phenomenal. We have been able to repurpose some of our unused time by using the...

Apr 2022
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VP/Other Executive

We saw some operational benefits from the product immediately, but its financial benefits were...

Apr 2022
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VP/Other Executive

We considered another vendor's product because our leadership team was pushing that product down our...

Apr 2022
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Manager

iQueue for Operating Rooms allows our clinic schedulers in the offices to see open times. Our...

Apr 2022
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Manager

One of the things that I have appreciated is that the vendor listens to us and our needs. The vendor...

Apr 2022
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Manager

I love LeanTaaS, and I love the product. The product is expensive, for sure. But I don't have...

Apr 2022
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Manager

My advice to others using iQueue for Operating Rooms is to engage clinic administrators to get...

Apr 2022
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Manager

From a patient's perspective, we saw that the ease of access helped meet the needs of patients...

Apr 2022
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Director

iQueue for Operating Rooms is easy to use. It provides immediate, real-time access to our data and...

Apr 2022
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Director

I would like to see LeanTaaS add on a predictive-staffing component to iQueue for Operating Rooms.

Apr 2022
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Director

I would buy iQueue for Operating Rooms again. I am going to try and get some of our other hospitals...

Apr 2022
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Director

LeanTaaS’ customer-service people go above and beyond. They respond to us immediately. Asking a...

Apr 2022
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Director

LeanTaaS is always talking about the newest things that are coming out. The vendor is working on a...

Apr 2022
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Director

The product is pretty strong in the sense that it provides us with detailed information, which is...

Apr 2022
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Director

The vendor's project management team is fantastic, and they are excellent collaborators. They are...

Apr 2022
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Director

The vendor does a good job with training, but our institution is not using the system effectively....

Apr 2022
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Director

There are still some hiccups with the things the vendor created for the product a while ago. Now and...

Apr 2022
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Director

The vendor is thinking about and working on the needs we have today, but they are not quick enough...

Apr 2022
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Director

The vendor's project management team is fantastic. We can even sit down with the vendor's CEO if we...

Apr 2022
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VP/Other Executive

The product doesn’t provide data for data's sake. The product provides data that we can use to make...

Apr 2022
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VP/Other Executive

Our OR schedulers love the system. The system took away our need to make phone calls and wait for...

Apr 2022
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Director

We went live a while ago, but we continue to have frequent, standing phone calls with LeanTaaS’ team...

Apr 2022
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Director

LeanTaaS does their best to align with what we are trying to do. They sometimes push back and say...

Apr 2022
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Director

We can clearly see the operational and financial impact of LeanTaaS' system on our success. Within...

Apr 2022
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Manager

LeanTaaS has had some growing pains because the demand for their product has been widespread. The...

Apr 2022
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Manager

When organizations near us implement iQueue for Operating Rooms, there is a benefit for community...

Apr 2022
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VP/Other Executive

LeanTaaS helped us significantly with our robotic optimization. We have seen the robotic utilization...

Apr 2022
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Manager

I would tell others to not just look at the OR when using iQueue for Operating Rooms because we can...

Apr 2022
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Manager

LeanTaaS' executives made an effort to meet with our leaders face to face. That was unique for a...

Apr 2022
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CEO/President

I would highly recommend LeanTaaS' system for an OR. I am very familiar with it, and I would say...

Apr 2022
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CEO/President

After we implemented the product, we wanted to expand the service into another realm to make it...

Apr 2022
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VP/Other Executive

LeanTaaS was growing so much that they were letting staff loose too soon and had new people training...

Apr 2022
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VP/Other Executive

No organization has enough hospital beds, and everything is about flow, capacity, and efficiency....

Apr 2022
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VP/Other Executive

One of LeanTaaS’ strengths is their support. We have worked with the same support person for a long...

Apr 2022
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VP/Other Executive

Our goal with the product was to get a higher case volume with the same capacity. In other words, we...

Apr 2022
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VP/Other Executive

When new surgeons show up and we need to give them operating time, the product makes it easy for us...

Apr 2022
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Manager

The utilization reporting in the product is the best I have ever seen. Also, along with the...

Apr 2022
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Manager

We meet with the vendor frequently. I am getting ready to ask them for something new that they will...

Apr 2022
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Manager

What the vendor charges us for is fair. I don’t feel like the vendor tries to gouge us for every...

Apr 2022
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Manager

The product has been great. We expected data transparency as well as increased access for community...

Apr 2022
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Manager

I want the product to be able to get us some reports on our future volumes in order to see the ebb...

Apr 2022
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Manager

The product is one of the easiest software programs I have ever used. I love it. The vendor is very...

Apr 2022
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Manager

We had looked at another vendor's product, but LeanTaaS' product was much more robust than the other...

Apr 2022
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VP/Other Executive

One of the strengths of iQueue for Operating Rooms that we experienced immediately was the open-time...

Apr 2022
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VP/Other Executive

LeanTaaS spends a good amount of time engaging in education for the surgeons and offices throughout...

Apr 2022
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