iQueue for Operating Rooms
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The product is excellent for real-time information and forecasting operational and business aspects...
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Functionality and Upgrades
Some areas for improvement would be data analysis and the ability to download for presentations.
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ROI / Cost
Things are still a work in progress, but our users can find open times. When blocks of time are...
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Functionality and Upgrades
Epic's system doesn't have the point-and-click functionality and visualization that iQueue for...
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Implementation and Training
We had an easy implementation. The vendor did a lot of the work. I was skeptical at first and...
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Implementation and Training
The product’s implementation was a little rocky. When we went live, we weren’t sure whether we were...
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Future Outlook
Hopefully, the vendor keeps meeting with us to pick our brains about future enhancements. However, I...
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Functionality and Upgrades
The product is a 2D system, but it needs to be more 3D. We need another layer of data on top of it....
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Functionality and Upgrades
The product is fairly nice, but it could be better. As of now, the product is quite plain. LeanTaas...
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ROI / Cost
The price is pretty fair, but the product is very expensive. If we get the outcomes we want, the...
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Functionality and Upgrades
It is so easy to get information out of iQueue for Operating Rooms. The product has a dashboard, and...
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ROI / Cost
iQueue for Operating Rooms allows us to access real-time data, and we are able to extract the actual...
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ROI / Cost
iQueue for Operating Rooms helps us to schedule surgeries better and get cases moving in a timelier...
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Functionality and Upgrades
There are some small optimizations that would help enhance the product. For example, when we are...
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Lessons Learned
As a data reporting tool, iQueue for Operating Rooms is an amazing product and will make any...
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Service and Support
LeanTaaS was a great partner to help us manage our workflow and change-management challenges....
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Interfacing and Integration
We use another vendor's product, and for interop purposes, it would have been helpful for LeanTaas...
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Future Outlook
LeanTaas is continuing to develop the product, and it still has room to grow, but they are...
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Service and Support
LeanTaaS is very proactive. They are continually looking for ways to support us and help us get...
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Relationship
From the beginning of our relationship to now, our relationship with LeanTaaS has continued to...
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Service and Support
There is a tremendous amount of information and decision support that a customer can get from...
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Relationship
LeanTaaS is a big company and needs to understand any changes or updates and how those would impact...
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Service and Support
LeanTaaS is a great vendor partner, and I have no complaints about their responsiveness or anything...
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Win/Loss - Why they were selected (by current clients)
Before we found LeanTaaS, I worked for quite a while to research which vendors could provide and...
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Lessons Learned
I would tell others that it is critical for them to do an assessment of the problem they are going...
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ROI / Cost
From the perspectives of a physician and a physician office scheduler, iQueue for Operating Rooms...
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Lessons Learned
We were able to solve issues and change our providers’ behaviors within two or three weeks. Before...
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Functionality and Upgrades
iQueue for Operating Rooms is fairly simple to use. I can walk people through how to use the product...
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Functionality and Upgrades
Before we had the product, our OR had a reputation for being inflexible. There was a lot of...
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Functionality and Upgrades
We have standardized release times in the product that allow us to be more flexible because we are...
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Functionality and Upgrades
The product helped a lot of our new surgeons start to get time in our OR and demonstrate that they...
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Win/Loss - Why they were selected (by current clients)
We were very invested in bringing the product into our organization because we didn't really have...
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Functionality and Upgrades
We are using our OR use as one of our critical data points to make decisions around. As new surgeons...
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Functionality and Upgrades
I would recommend that my peers use surgeons to advocate for the product. From the perioperative...
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Implementation and Training
The product's implementation was great, and the vendor's team members were very accessible. They did...
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Functionality and Upgrades
No matter what we do with data, people always look for workarounds or ways to challenge its...
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Service and Support
The vendor's support has always been outstanding. I have never needed to call their hotline. The...
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ROI / Cost
When we first implemented iQueue for Operating Rooms, we had several goals. One goal was to move...
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Functionality and Upgrades
We recognized that it would be good if people had better utilization statistics. With the Analyze...
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ROI / Cost
When we first started with iQueue for Operating Rooms, we had very limited OR access. We had...
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Implementation and Training
The implementation of this product was very easy. We did not sweat, and the vendor sent some people...
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Functionality and Upgrades
This product is the easiest system to use. It works far beyond how it was promoted. The product...
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Service and Support
The support people are fast, and they are really good at being proactive.
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Functionality and Upgrades
One thing that we heard from some of our surgeons was that they appreciated the visibility and...
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Win/Loss - Why they were selected (by current clients)
We evaluated a couple of additional vendors just to get a better sense of what was available in the...
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Lessons Learned
When we first went live with the platform, we identified some issues with our build and our EMR that...
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Interfacing and Integration
The only reason I am not giving the product a perfect score for integration is that there are...
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Relationship
The vendor assigns a team to customers, and our team is extremely responsive. They have come to us...
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ROI / Cost
With this product, I expected that we would increase time-block utilization, release the time blocks...
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Service and Support
LeanTaaS is always trying to make sure that they stay current and change when necessary. They try to...
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Relationship
LeanTaaS is very receptive, and they are always available. They constantly check in with us and...
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Lessons Learned
I would say to anyone considering LeanTaaS that their biggest challenge is the financial component....
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ROI / Cost
If I had to give the product up, I would die. I am in the dashboard all the time. One positive...
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ROI / Cost
LeanTaaS avoids charging for every little thing. They have given me additional access to different...
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Win/Loss - Why they were selected (by current clients)
Our EMR is not very friendly in terms of managing blocks. iQueue for Operating Rooms was presented...
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Lessons Learned
I would tell a peer to go through their own EMR build, validate it, and make sure it aligns with the...
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Functionality and Upgrades
The vendor does a pretty good job, but they have a few opportunities to make the product a bit more...
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Functionality and Upgrades
The product’s functionality for seeing and reserving the open times in the OR is probably the most...
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ROI / Cost
When we got one of our first invoices for the product, the cost was cheaper than I thought it would...
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Other Observations & Comments
I wish I could use iQueue for Operating Rooms to put a scheduled case into the EMR. To do that, the...
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ROI / Cost
We wanted to see a reduction in unused volume. In other words, we wanted to fill the unused time...
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Functionality and Upgrades
I had been following the development of the product for years, and no one else had come close to...
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Service and Support
The vendor's web support has been great. The service is also great, although some of the LeanTaaS...
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Functionality and Upgrades
The product does exactly what we want it to do and exactly what LeanTaas said it would do. It is...
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Functionality and Upgrades
The data is very pristine and correct. We don't have to tweak the data. iQueue for Operating Rooms...
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Functionality and Upgrades
My end users love the solution. We are extremely satisfied with the product.
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Win/Loss - Why they were selected (by current clients)
I chose the vendor because of the quality of their support. The vendor has their regular touchpoints...
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ROI / Cost
My ROI is very much in the green with the product. I was expecting to give visibility to department...
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Win/Loss - Why they were selected (by current clients)
I decided to go with LeanTaaS primarily because they offered the project management aspect. LeanTaaS...
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Other Observations & Comments
There are some challenges with the solution's interoperability. The issue isn't anything that is...
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ROI / Cost
The system's value is enormous. We have definitely gotten our money's worth. We have made back what...
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Relationship
From day one, I have never felt like LeanTaaS wasn't a partner. Being a partner is different from...
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Service and Support
The representatives are exceptional. I have worked with a lot of companies, and LeanTaaS is top notch....
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Lessons Learned
To fully understand the tool, people looking at the product need to ask LeanTaaS for an in-depth...
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Functionality and Upgrades
The information we get out of the tool is phenomenal. The tool shows us what to do, and that is...
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Functionality and Upgrades
The Collect tool is phenomenal. We have been able to repurpose some of our unused time by using the...
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ROI / Cost
We saw some operational benefits from the product immediately, but its financial benefits were...
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Win/Loss - Why they were selected (by current clients)
We considered another vendor's product because our leadership team was pushing that product down our...
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ROI / Cost
iQueue for Operating Rooms allows our clinic schedulers in the offices to see open times. Our...
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Service and Support
One of the things that I have appreciated is that the vendor listens to us and our needs. The vendor...
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ROI / Cost
I love LeanTaaS, and I love the product. The product is expensive, for sure. But I don't have...
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Functionality and Upgrades
My advice to others using iQueue for Operating Rooms is to engage clinic administrators to get...
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ROI / Cost
From a patient's perspective, we saw that the ease of access helped meet the needs of patients...
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Functionality and Upgrades
iQueue for Operating Rooms is easy to use. It provides immediate, real-time access to our data and...
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Other Observations & Comments
I would like to see LeanTaaS add on a predictive-staffing component to iQueue for Operating Rooms.
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Functionality and Upgrades
I would buy iQueue for Operating Rooms again. I am going to try and get some of our other hospitals...
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Service and Support
LeanTaaS’ customer-service people go above and beyond. They respond to us immediately. Asking a...
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Relationship
LeanTaaS is always talking about the newest things that are coming out. The vendor is working on a...
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Functionality and Upgrades
The product is pretty strong in the sense that it provides us with detailed information, which is...
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Future Outlook
The vendor's project management team is fantastic, and they are excellent collaborators. They are...
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Implementation and Training
The vendor does a good job with training, but our institution is not using the system effectively....
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Functionality and Upgrades
There are still some hiccups with the things the vendor created for the product a while ago. Now and...
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Relationship
The vendor is thinking about and working on the needs we have today, but they are not quick enough...
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Service and Support
The vendor's project management team is fantastic. We can even sit down with the vendor's CEO if we...
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Functionality and Upgrades
The product doesn’t provide data for data's sake. The product provides data that we can use to make...
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Functionality and Upgrades
Our OR schedulers love the system. The system took away our need to make phone calls and wait for...
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Service and Support
We went live a while ago, but we continue to have frequent, standing phone calls with LeanTaaS’ team...
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Implementation and Training
LeanTaaS does their best to align with what we are trying to do. They sometimes push back and say...
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ROI / Cost
We can clearly see the operational and financial impact of LeanTaaS' system on our success. Within...
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Service and Support
LeanTaaS has had some growing pains because the demand for their product has been widespread. The...
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Functionality and Upgrades
When organizations near us implement iQueue for Operating Rooms, there is a benefit for community...
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Functionality and Upgrades
LeanTaaS helped us significantly with our robotic optimization. We have seen the robotic utilization...
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ROI / Cost
I would tell others to not just look at the OR when using iQueue for Operating Rooms because we can...
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Relationship
LeanTaaS' executives made an effort to meet with our leaders face to face. That was unique for a...
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Functionality and Upgrades
I would highly recommend LeanTaaS' system for an OR. I am very familiar with it, and I would say...
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Relationship
After we implemented the product, we wanted to expand the service into another realm to make it...
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Relationship
LeanTaaS was growing so much that they were letting staff loose too soon and had new people training...
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Functionality and Upgrades
No organization has enough hospital beds, and everything is about flow, capacity, and efficiency....
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Service and Support
One of LeanTaaS’ strengths is their support. We have worked with the same support person for a long...
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ROI / Cost
Our goal with the product was to get a higher case volume with the same capacity. In other words, we...
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Functionality and Upgrades
When new surgeons show up and we need to give them operating time, the product makes it easy for us...
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ROI / Cost
The utilization reporting in the product is the best I have ever seen. Also, along with the...
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Service and Support
We meet with the vendor frequently. I am getting ready to ask them for something new that they will...
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ROI / Cost
What the vendor charges us for is fair. I don’t feel like the vendor tries to gouge us for every...
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Functionality and Upgrades
The product has been great. We expected data transparency as well as increased access for community...
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Functionality and Upgrades
I want the product to be able to get us some reports on our future volumes in order to see the ebb...
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Functionality and Upgrades
The product is one of the easiest software programs I have ever used. I love it. The vendor is very...
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Functionality and Upgrades
We had looked at another vendor's product, but LeanTaaS' product was much more robust than the other...
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Functionality and Upgrades
One of the strengths of iQueue for Operating Rooms that we experienced immediately was the open-time...
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Relationship
LeanTaaS spends a good amount of time engaging in education for the surgeons and offices throughout...
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