MDsave
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Subject Expert
Joseph Ybarra
Senior Product Manager
Commentary Summary
User Commentary
With the way MDsave is structured, we knew that they were going to assess a certain fee across the...
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MDsave did our implementation prior to COVID-19, and it was on-site training. They went out to the...
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I understood what MDsave was trying to accomplish when the system was first shown to me. It is...
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Prior to having MDsave's system, we would typically tell a patient who did not have insurance how...
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Once our team got trained on MDsave's system, the outcomes were almost immediate. When an...
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If there is ever a procedure that I need to be added to MDsave's system, all I have to do is pick up...
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We chose MDsave because they were the only company that I had ever heard of that offered a service...
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If my organization were to start over, I would insist that we buy this solution again. Our corporate...
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It has been a little challenging for the vendor to stick to certain timelines, especially during the...
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MDsave is a unique tool that facilities can give their physician partners to offer savings for...
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The major benefits of this solution that we have seen have been with marketing. MDsave is a...
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MDsave needs a more robust team to provide better training to clinics at the local level. They need...
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Our patients love MDsave's tool. The results from the system show up on a Google search. We have had...
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We have other divisions that are part of our health system that have wanted to set up something like...
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Using MDsave's system has been a great experience. MDsave has been a fabulous partner. They are very...
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The cost of MDsave's system goes to the patients, and there isn't really an opportunity for the...
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I don't give MDsave a perfect score for training because they struggle a little bit with...
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From a revenue cycle perspective, we wish that posting in MDsave's system were automated. Now, when...
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We want to expand MDsave's shopping-cart tool and put it in our emergency room. That has more to do...
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MDsave's executives have had some turnover, so I cannot evaluate the current team. However, the...
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I like that MDsave provides consumers in a challenging financial climate with a choice in financial...
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MDsave’s site navigation and engagement with their clients is very good. They are always available,...
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I think MDsave’s biggest opportunity for improvement is the proactive nature behind their accounts....
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The go-live was quick. We had to agree on the strategy, set the discounted rate, and make sure that...
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The vendor's call center is really strong. The people are available to help physicians or get others...
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One of the areas for improvement for the vendor is in the community hospital space. They were...
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I would buy the system again. I am a big fan of the vendor, and they have been around for a little...
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The vendor keeps their promises. I have never worked with them when there wasn’t a time they didn’t...
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Early on, the system didn’t meet our integration or interoperability goals, but now the vendor has...
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The vendor's executive involvement just started, and that is really good. I have been really...
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It is going to be mission critical for the vendor to bring the digital capability to innovate around...
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We have gone through a few different salespeople since we started with MDsave. Our first person was...
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So far, MDsave has lived up to their promises. Compared to a lot of organizations that I work with,...
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The one thing I didn’t realize was how long the implementation process would be. That issue is...
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The vendor keeps all of their promises and then some. They are always flexible. They go above and...
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One of the best things about MDsave is that patients can come in and have access to the platform at...
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MDsave has been so engaged with the training. They are on us when our staff members don’t complete...
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I frequently recommend MDsave to family and other hospital executives. I promote this solution...
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The things we get from MDsave and the vendor's services are well worth the money that we pay. I...
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Our implementation with MDsave was seamless. If we want extra services to be added to the solution,...
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When I think about the solution's interoperability and what we are looking for in our strategic...
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MDsave is very easy to use. The one thing that people get confused about or aren't presented with as...
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We haven't seen a lot of new technology from the vendor. The platform that we have been using is...
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MDsave's support is quick to get on the phone, shoot emails and set up webinars. They make things...
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The vendor actually came on-site and did all the training. Typically, some vendors just give us a...
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MDsave’s customer support has been awesome, even with patients. The vendor takes the burden off of...
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The account representatives dedicated to our facilities have been the best account representatives I...
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MDsave’s marketing has a lot of resources and support to help us with the marketing for the...
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The only area for improvement is for some places to have the option to have an account on MDsave and...
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MDsave does keep their promises. There is nothing that they have told me that they haven’t been able...
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The idea for MDSave is for the people in our community to get the care they need, and it doesn’t...
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We would have one of the vendor's representatives come on-site, and we would refresh everybody...
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I know doctors that use the system. I know people that have gotten the care that they wouldn’t have...
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We are still learning how to use the system, and there are still little tweaks to be made here and...
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The system is part of our long-term plans. When the vendor opened the system for clinical services,...
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The vendor has understood exactly what we have needed, and their support has been fantastic and...
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