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KLAS Senior Product Manager - Joseph Ybarra
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CEO/President

With the way MDsave is structured, we knew that they were going to assess a certain fee across the...

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CEO/President

MDsave did our implementation prior to COVID-19, and it was on-site training. They went out to the...

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CEO/President

I understood what MDsave was trying to accomplish when the system was first shown to me. It is...

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CEO/President

Prior to having MDsave's system, we would typically tell a patient who did not have insurance how...

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CEO/President

Once our team got trained on MDsave's system, the outcomes were almost immediate. When an...

May 2021
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CEO/President

If there is ever a procedure that I need to be added to MDsave's system, all I have to do is pick up...

May 2021
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CEO/President

We chose MDsave because they were the only company that I had ever heard of that offered a service...

May 2021
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Director

If my organization were to start over, I would insist that we buy this solution again. Our corporate...

May 2021
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Director

It has been a little challenging for the vendor to stick to certain timelines, especially during the...

May 2021
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Director

MDsave is a unique tool that facilities can give their physician partners to offer savings for...

May 2021
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Director

The major benefits of this solution that we have seen have been with marketing. MDsave is a...

May 2021
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Director

MDsave needs a more robust team to provide better training to clinics at the local level. They need...

May 2021
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VP/Other Executive

Our patients love MDsave's tool. The results from the system show up on a Google search. We have had...

May 2021
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VP/Other Executive

We have other divisions that are part of our health system that have wanted to set up something like...

May 2021
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VP/Other Executive

Using MDsave's system has been a great experience. MDsave has been a fabulous partner. They are very...

May 2021
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VP/Other Executive

The cost of MDsave's system goes to the patients, and there isn't really an opportunity for the...

May 2021
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VP/Other Executive

I don't give MDsave a perfect score for training because they struggle a little bit with...

May 2021
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VP/Other Executive

From a revenue cycle perspective, we wish that posting in MDsave's system were automated. Now, when...

May 2021
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VP/Other Executive

We want to expand MDsave's shopping-cart tool and put it in our emergency room. That has more to do...

May 2021
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VP/Other Executive

MDsave's executives have had some turnover, so I cannot evaluate the current team. However, the...

May 2021
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CEO/President

I like that MDsave provides consumers in a challenging financial climate with a choice in financial...

May 2021
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CEO/President

MDsave’s site navigation and engagement with their clients is very good. They are always available,...

May 2021
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CEO/President

I think MDsave’s biggest opportunity for improvement is the proactive nature behind their accounts....

May 2021
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VP/Other Executive

The go-live was quick. We had to agree on the strategy, set the discounted rate, and make sure that...

May 2021
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CEO/President

The vendor's call center is really strong. The people are available to help physicians or get others...

May 2021
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CEO/President

One of the areas for improvement for the vendor is in the community hospital space. They were...

May 2021
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CEO/President

I would buy the system again. I am a big fan of the vendor, and they have been around for a little...

May 2021
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CEO/President

The vendor keeps their promises. I have never worked with them when there wasn’t a time they didn’t...

May 2021
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CEO/President

Early on, the system didn’t meet our integration or interoperability goals, but now the vendor has...

May 2021
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CEO/President

The vendor's executive involvement just started, and that is really good. I have been really...

May 2021
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CEO/President

It is going to be mission critical for the vendor to bring the digital capability to innovate around...

May 2021
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Director

We have gone through a few different salespeople since we started with MDsave. Our first person was...

Apr 2021
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VP/Other Executive

So far, MDsave has lived up to their promises. Compared to a lot of organizations that I work with,...

Mar 2021
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VP/Other Executive

The one thing I didn’t realize was how long the implementation process would be. That issue is...

Mar 2021
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CEO/President

The vendor keeps all of their promises and then some. They are always flexible. They go above and...

Mar 2021
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CEO/President

One of the best things about MDsave is that patients can come in and have access to the platform at...

Mar 2021
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VP/Other Executive

MDsave has been so engaged with the training. They are on us when our staff members don’t complete...

Mar 2021
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CEO/President

I frequently recommend MDsave to family and other hospital executives. I promote this solution...

Mar 2021
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CEO/President

The things we get from MDsave and the vendor's services are well worth the money that we pay. I...

Mar 2021
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CEO/President

Our implementation with MDsave was seamless. If we want extra services to be added to the solution,...

Mar 2021
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CEO/President

When I think about the solution's interoperability and what we are looking for in our strategic...

Mar 2021
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CEO/President

MDsave is very easy to use. The one thing that people get confused about or aren't presented with as...

Mar 2021
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CEO/President

We haven't seen a lot of new technology from the vendor. The platform that we have been using is...

Mar 2021
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CEO/President

MDsave's support is quick to get on the phone, shoot emails and set up webinars. They make things...

Mar 2021
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Director

The vendor actually came on-site and did all the training. Typically, some vendors just give us a...

Mar 2021
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Director

MDsave’s customer support has been awesome, even with patients. The vendor takes the burden off of...

Mar 2021
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Director

The account representatives dedicated to our facilities have been the best account representatives I...

Mar 2021
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Director

MDsave’s marketing has a lot of resources and support to help us with the marketing for the...

Mar 2021
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(0)
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Director

The only area for improvement is for some places to have the option to have an account on MDsave and...

Mar 2021
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Director

MDsave does keep their promises. There is nothing that they have told me that they haven’t been able...

Mar 2021
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(0)
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Director

The idea for MDSave is for the people in our community to get the care they need, and it doesn’t...

Mar 2021
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Director

We would have one of the vendor's representatives come on-site, and we would refresh everybody...

Mar 2021
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(0)
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Director

I know doctors that use the system. I know people that have gotten the care that they wouldn’t have...

Mar 2021
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Director

We are still learning how to use the system, and there are still little tweaks to be made here and...

Mar 2021
||
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Director

The system is part of our long-term plans. When the vendor opened the system for clinical services,...

Mar 2021
||
(0)
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Director

The vendor has understood exactly what we have needed, and their support has been fantastic and...

Mar 2021
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