Expanse Patient Accounting Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Operations
In general, MEDITECH does helpful training sessions when we ask, and once we get the training...
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Relationship
We have regular meetings with MEDITECH’s key people. They work through a priority list with us.
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Product
Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...
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Product
Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...
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Relationship, Product
We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...
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Product
The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...
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Product
The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...
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Product, Value
Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...
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Relationship
MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...
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Value
MEDITECH hasn't hit us with extra costs in a long time.
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Relationship
I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...
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Product
The system's routines aren't hard, and we can easily enter information into the system.
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Relationship
MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...
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Relationship
When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...
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Product, Product
The product works, and it is very consistent. We have very high uptime with it. There are...
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Product, Product
Our physicians hate the product. They don't like the way it flows or the way it works. We have...
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Value, Value
MEDITECH recently wanted to charge us a lot of money to do one of their required patches. We wanted...
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Relationship
I can call a higher-up at MEDITECH if I have to. I have regular conversations with the vendor's...
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Product
We have had a good experience with Expanse Patient Accounting for the managing of the practice. A...
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