SOUL MV (Non-US) (Mostly Brazil)
Filtered view: (Latin America)

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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CIO

Technology

MV is not very focused on improvement, so I hope we get more vendors in our country so that there is...

Aug 2022
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CIO

ROI / Cost (care and feeding)

As far as regulations for data protection go, we don't have the option to eliminate some data. We...

Aug 2022
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CIO

Sales and Contracting

We have to have a lot of discussions with MV and make new deals because there is sometimes no...

Aug 2022
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CIO

Technology

When MV upgraded, they just migrated the codes for HTML. They kept the same problems that they had...

Aug 2022
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Director

Functionality and Upgrades

The vendor should provide us with a plan for how to evolve their technology and processes. By not...

Jul 2022
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Director

Relationship

We interact with people we already know from the vendor, but if it weren’t for that, there would be...

Jul 2022
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Director

Future Outlook

We are doing a project that should improve the tools we use.

Jul 2022
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Director

ROI / Cost (care and feeding)

MV has started to charge us more frequently.

Jun 2022
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Director

Implementation and Training

MV’s methodology of implementation is weak because they don’t evaluate the special needs of each...

Jun 2022
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Director

Service and Support

The product is very good, and it works very well, but what needs to be improved a lot is the...

Jun 2022
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Director

Service and Support

The vendor needs to improve their support for service calls. They also need to test versions more to...

Jun 2022
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VP/Other Executive

Relationship

MV's executives only get involved with major issues. That is awful for us. I had to involve the...

Jan 2022
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VP/Other Executive

Service and Support

MV started a customer success program, and we had a meeting with the customer success people....

Jan 2022
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VP/Other Executive

Other Observations & Comments

MV is declining as a specialist in specific areas, so we are always looking for alternative...

Jan 2022
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VP/Other Executive

Interfacing and Integration

I have several difficulties integrating SOUL MV with other systems, including MV's integration...

Jan 2022
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VP/Other Executive

Lessons Learned

Today, I wouldn't recommend MV to anyone.

Jan 2022
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VP/Other Executive

Relationship

I have been having a problem with SOUL MV for several weeks. One doctor involved with the issue said...

Jan 2022
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VP/Other Executive

Relationship

MV can sell us a dream, and then the reality will be totally different.

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Our doctors use different systems in other hospitals, but they praise the usability of SOUL MV a...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Our experience with the way MV delivers new technology has been very bad. MV sticks to the new...

Jan 2022
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VP/Other Executive

Other Observations & Comments

MV still doesn't understand their position in healthcare. They are responsible for maintaining...

Jan 2022
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VP/Other Executive

Other Observations & Comments

Everyone wanted SOUL MV to work because it would have helped us with the pandemic, but...

Jan 2022
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Manager

Implementation and Training

The financial part of SOUL MV needs improvement, particularly with the billing features. During the...

Dec 2021
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Manager

Service and Support

We aren’t satisfied with some aspects of SOUL MV. We have opened many service tickets already for...

Dec 2021
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Manager

Functionality and Upgrades

I like the customization in SOUL MV, especially around clinical documentation.

Dec 2021
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Manager

Implementation and Training

We did not have one specific consultant for the implementation. There were different people with...

Dec 2021
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Director

Future Outlook

I think that we need to upgrade SOUL MV. We had some issues with it after Adobe Flash Player was...

Dec 2021
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Director

ROI / Cost (care and feeding)

There are costs to the customizations that we want to make in the product. Those costs are too high...

Dec 2021
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Director

Functionality and Upgrades

SOUL MV is very intuitive. It allows us to separate the profiles for outpatient care, inpatient...

Dec 2021
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Director

Functionality and Upgrades

During the pandemic, the vendor made many improvements to the product's digital certifications for...

Dec 2021
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Director

Relationship

We always expect the vendor's service to be better in the future. MV has had a difficult time...

Dec 2021
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Director

Service and Support

When we submit technical support tickets to the vendor's support team, those tickets are usually...

Dec 2021
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Director

Implementation and Training

MV makes it difficult to implement a lot of solutions. They will say that they have some...

Dec 2021
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Manager

Relationship

One positive is that the access we have to talk with the vendor's executives is great. When an issue...

Dec 2021
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Analyst/Coordinator

Implementation and Training

We were an early user of SOUL MV, and at first, we suffered quite a lot, and it was clear that we...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our contract with MV is not cheap and could be better. We want to update to a new version; however,...

Dec 2021
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Analyst/Coordinator

Service and Support

The vendor's support is reasonably good when there is a technical issue or bug. When a known problem...

Dec 2021
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Analyst/Coordinator

Service and Support

When there is a problem that doesn't happen to other customers and isn't known, it is quite...

Dec 2021
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Analyst/Coordinator

Technology

The Flash plug-in with Internet Explorer was discontinued. The vendor then developed an MV browser,...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

Integration is a big problem. We suffer a lot from integration because so many things are linked and...

Dec 2021
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Analyst/Coordinator

Implementation and Training

With the training, the vendor stayed here a long time, and the deployment was great.

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We like the ease of use to store and access information in the system. There is a lot to improve,...

Dec 2021
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Director

Functionality and Upgrades

I really like SOUL MV. It is as good as the vendor promised that it would be. It has great...

Nov 2021
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Director

ROI / Cost (care and feeding)

MV has an extra cost for everything. That is the most critical point that they could improve....

Nov 2021
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Analyst/Coordinator

Service and Support

There are a lot of requests that MV can’t deliver on time. The technical support has the same...

Nov 2021
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Analyst/Coordinator

Interfacing and Integration

There is no interoperability outside of the system. MV doesn’t support that at all, and they have no...

Nov 2021
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Analyst/Coordinator

Relationship

The product that was sold to us was not delivered as promised. MV didn’t keep the promises they made...

Nov 2021
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CIO

Relationship

We have a really great relationship with MV. I would say that our relationship is perfect. We have...

Nov 2021
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CIO

Interfacing and Integration

The solution can centralize all of a client's information in a very clear way. It also integrates...

Nov 2021
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CIO

Functionality and Upgrades

MV has created a lot of systems that connect to SOUL MV. One example is Medic MV. Medic MV is an app...

Nov 2021
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CIO

Service and Support

MV is having a serious problem with being short staffed. They have lost a lot of developers in the...

Nov 2021
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Director

Functionality and Upgrades

Our process with SOUL MV is relatively mature. There are some things that need to mature, but the...

Oct 2021
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Director

Functionality and Upgrades

The EMR is very intuitive. SOUL MV's quality is really good, and the system works just fine. It...

Oct 2021
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Director

Functionality and Upgrades

We are a relatively new client, and we received a version of the software that MV discontinued. A...

Oct 2021
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Director

Implementation and Training

The implementation was really exhausting for us in the sense that many tables didn't get migrated....

Oct 2021
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Director

Interfacing and Integration

We still don't have full integration, but the integration we have today works. I don't know whether...

Oct 2021
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Director

Service and Support

MV's support leaves a little to be desired. MV has gotten better in the last few months, but we have...

Oct 2021
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Director

ROI / Cost (care and feeding)

SOUL MV's cost-effectiveness is relative. We pay MV a lot of money. Their software is good, but some...

Oct 2021
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Director

ROI / Cost (care and feeding)

The EMR drives tangible outcomes well. There is always some improvement that can be made, but our...

Oct 2021
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Director

Lessons Learned

I would certainly recommend SOUL MV but with some reservations. MV is quite innovative in some ways,...

Oct 2021
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Director

Service and Support

The hospitals in our city ended up choosing SOUL MV when they found out we had gone with it. SOUL MV...

Oct 2021
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CIO

Functionality and Upgrades

We always have issues with the upgrades to the new versions. We are afraid of upgrading.

Oct 2021
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CIO

Implementation and Training

The training wasn't worth much, and there were always difficulties. The vendor made the trainings...

Oct 2021
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CIO

Functionality and Upgrades

MV is focused on results, so they have tools like a command center and an automation tool, which is...

Oct 2021
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CIO

Service and Support

The good thing with the EMR is that I don't have any problems with it. However, if I did, I would...

Oct 2021
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CIO

ROI / Cost (care and feeding)

The cost of the whole package when I purchased it was fine, but the costs for upgrades are very...

Oct 2021
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CIO

Relationship

Our analysts say that MV can take us to the moon but doesn't know how to bring us back. MV doesn't...

Oct 2021
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CIO

Technology

The EMR is very easy and simple to use. The solution is stable. It doesn't give us any issues....

Oct 2021
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CIO

Relationship

I have a great relationship with MV's leadership, and that is very important to me and helps me a...

Oct 2021
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