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User Commentary
Product
SOUL MV is a reliable and robust system. It has integration between modules; however, it requires...
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Relationship
MV has horrible service, and the less important an organization is, the worse the service is. It...
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Relationship
MV shows very little proactiveness. They have a channel on their site where they alert customers...
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Culture, Loyalty
MV is mediocre at keeping deadlines. MV’s support team also does not meet expectations, but...
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Operations
When we are talking about the implementation with MV, there was a history where the supplier...
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Loyalty, Product
The SOUL MV product does not meet every need today. The software and solutions within SOUL MV are...
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Loyalty, Product
MV has several versions of SOUL MV and various facilities with various versions, and they are still...
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Relationship
We have a service manager at MV who supports us. This individual follows up with us, and we have...
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Product, Value
I understand SOUL MV is a national solution. MV is Brazilian, so they tend to comply with Brazilian...
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Loyalty
We are noticing MV’s movement to apply better practices; today, they also sell their product...
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Operations, Product
SOUL MV is more user friendly than other solutions we use. Our users are very accustomed to it....
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Value
I would tell others looking at SOUL MV that a system for a hospital doesn't change overnight. We...
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Relationship, Operations
MV needs to improve their after-sales service. They need to have a faster response time to demands....
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Loyalty, Product
MV has been releasing very interesting versions. We just changed to a version of SOUL MV. It was a...
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Product
There is a need for improved interoperability with the SOUL MV software. The software struggles to...
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Relationship
Considering the options we have in our market, things are going well with MV. We don’t feel behind,...
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Loyalty
We will bring in additional things to improve how patients interact with SOUL MV, like additional...
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Loyalty, Product
The big problem with MV is that they don’t have a close competitor in the market, so they are...
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Relationship, Product
We have great access to MV's executives. I like the flexibility that we have in the system to build...
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Operations
MV is much better at implementations than some other vendors that we work with. It is also easier to...
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Culture, Product
MV's presentation of the system was beautiful, but the vendor didn't deliver on it. Users complain...
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Product
MV's system is better than other systems that we are familiar with, and we prefer it to other...
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Relationship
The system has errors, and we suffer because the vendor's support isn't good and doesn't always...
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Culture, Relationship
MV sends us packages to test, and we encounter stupid mistakes that make it so that we can't even...
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Relationship, Operations, Product
The quality of the system's delivery has some problems, and we do a lot of back-and-forth with the...
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Relationship
Sometimes, it seems like there are two MVs. Based on what we have heard, the experiences other...
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Relationship
We have reached a very advanced level of digital maturity in our partnership with MV. Many...
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Relationship
MV has an excellent product, but the things that have caught our attention have been our...
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Relationship, Product
MV is always provoking the market with new features for their system and by evolving their tools....
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Culture, Relationship
MV could improve the most with their first-level support. In general, the vendor's first-level...
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Relationship
MV is evolving toward having all of their clients on the same version of the solution, but they...
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Operations
Ongoing training with MV doesn’t exist. The only time they answer our questions is when we call and...
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Product
SOUL MV is stable, and we like it a lot.
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Value
If we ask for something that is common, MV doesn’t charge us. But if we ask for something more...
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Operations
The implementation process with MV is traumatic and has some faults. There are many errors, and it...
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Relationship
Things can still improve quite a bit with MV. They messed up, but in recent years, things have...
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Culture, Relationship, Product
There were some errors in SOUL MV that we were able to fix in the past, but the vendor came back...
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Relationship
So far, our relationship with MV is good. The vendor is following their schedule, participating, and...
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