Nuance CDI Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Loyalty

I bought CDE One because it was supposed to be able to do a certain thing automatically, but it...

Feb 2024
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Director

Relationship, Product

Nuance’s reporting is specific to not only us but to our peer groups, so it comes in handy. Almost...

Feb 2024
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Director

Relationship

Nuance has always been very customer-centric. My account representative is very responsive to me....

Feb 2024
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Manager

Relationship

I have no complaints. We get great support and responses from Nuance's support team.

Dec 2023
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Manager

Product

The solution is comprehensive and informative.

Dec 2023
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Manager

Relationship

The vendor provides excellent resources and support.

Dec 2023
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Manager

Relationship

Nuance assigns a product specialist who is committed to our organization, and I have their number....

Nov 2023
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Manager

Operations

I appreciate that Nuance has education available through Nuance University. My contact for Nuance...

Nov 2023
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Manager

Relationship

The one thing that I would like to see from Nuance is their support chat feature open a couple of...

Nov 2023
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Nurse

Relationship

Nuance has timelines that they keep. The vendor keeps striving for improvements, and they...

Nov 2023
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Nurse

Product

One of CDE One’s biggest strengths is CDS Assistant, which suggests potential diagnosis...

Nov 2023
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Nurse

Relationship, Operations, Product

The analytics portion of CDE One is confusing when trying to find what we are looking for. It would...

Nov 2023
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Manager

Operations

The product is fairly intuitive. We don't spend a whole lot of time training on the system. Usually...

Nov 2023
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Manager

Product

We have actually recently had some data come through. We have looked at some of our priority charts...

Nov 2023
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Manager

Loyalty, Product

We do plan on keeping Nuance CDI Solutions. I would absolutely buy it again. Some of the new...

Nov 2023
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Manager

Culture, Value

As far as nickel-and-diming goes, we are in a constant state of chasing licenses for Nuance CDI...

Nov 2023
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Manager

Operations

We changed something, and the transition was pretty seamless. With the handoff process from one...

Nov 2023
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Manager

Loyalty, Product

The thing that really puts Nuance ahead of everybody else is their decision support. A lot of other...

Nov 2023
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Manager

Product

The vendor delivers new technology that meets our needs in terms of artificial intelligence and a...

Nov 2023
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Manager

Relationship

We are helping to develop the vendor's road map, and the vendor is very engaged when there are...

Nov 2023
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Manager

Loyalty, Product

I feel like I'm ahead of other departments in terms of knowing what is needed in coding and quality....

Nov 2023
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Manager

Operations, Product

With upgrades, I don't have to do a thing. Everything is there in the background. The system gets...

Nov 2023
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Nurse

Operations, Product

When we implemented CDE One, there was a significant improvement in the ease of coding a chart. One...

Oct 2023
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Nurse

Operations

Since the implementation of this program, we have lost a clinical documentation specialist and hired...

Oct 2023
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Nurse

Relationship, Product

Every month, the vendor continues to update the information embedded in the system, so they are...

Oct 2023
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Nurse

Relationship

I find it difficult to make a recommendation to Nuance. The product is superior, and I haven't...

Oct 2023
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Director

Operations

The Nuance product is excellent in terms of functionality and ease of use. The implementation team...

Oct 2023
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Director

Culture

From a partnership standpoint with the vendor, the vendor’s sales process is extremely aggressive,...

Oct 2023
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Manager

Product

CDE One is a great product. Having a cloud-based product is huge because our teams can be remote....

Oct 2023
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Manager

Culture

We like the product and its ease of use. I have used products from Nuance for many years, and every...

Oct 2023
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Manager

Relationship

Our decision to purchase and implement CDE One was the correct decision. The program does what was...

Oct 2023
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VP/Other Executive

Relationship, Product

Nuance is not innovative. The vendor claims the product has a post-discharge review process, but it...

Sep 2023
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VP/Other Executive

Relationship, Value

The product has good references embedded in it. It does a good job pulling pertinent pieces of the...

Sep 2023
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VP/Other Executive

Relationship, Product

Nuance needs to be more innovative with the product and other components of the CDI work. It seems...

Sep 2023
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Director

Product

Nuance CDI Solutions doesn't have a direct connection with physicians. Physicians can use a...

Sep 2023
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Director

Culture, Relationship

We get communication from higher-ups at Nuance, but it seems like they pitch other products rather...

Sep 2023
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Director

Loyalty

I will explore other vendors before our contract with Nuance finishes. I am familiar with many other...

Sep 2023
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Director

Relationship, Operations

I use Nuance’s online support portal to put in tickets, and I see fairly good responses. I am happy...

Sep 2023
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Director

Operations

The initial training with Nuance was fine. I'm not that fond of the ongoing training. Nuance used to...

Sep 2023
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Director

Relationship, Product

The reporting doesn't work as promoted. The product used to be bad from a technical standpoint...

Sep 2023
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Director

Relationship, Product

The product quality for Nuance CDI Solutions is good, and the product is stable. Nuance CDI...

Sep 2023
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Director

Product

With Nuance’s back-end reporting and how the reports are generated, I find that CDE One has more...

Sep 2023
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Director

Product

There are two types of queries in CDE One, and those are severity queries and clinical validation...

Sep 2023
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Director

Culture

When we were using Clintegrity software, the time came to renew, and Nuance told us we should move...

Sep 2023
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Director

Product, Value

I would not buy Nuance CDI Solutions again, but it is not a bad product. Nuance CDI Solutions has...

Sep 2023
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Director

Relationship

With Nuance, we did a lot of digging and found errors in reports, and when we opened tickets for...

Sep 2023
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Director

Operations

Nuance has one trainer that is excellent. However, when we have to train new employees and that...

Sep 2023
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Director

Relationship

If the software goes down, the technical support people are really good at getting it back up and...

Sep 2023
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Director

Operations

When we had a bit of turnover, our CDI people expected to work in the hospital and not remotely. We...

Sep 2023
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Director

Operations

When first started training employees after COVID-19, the training wasn’t optimal. We were able to...

Sep 2023
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Director

Relationship, Product

The software is excellent. I don’t mind working with the vendor to make it better. There are a lot...

Sep 2023
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Director

Relationship

Nuance has changed the account executive on us several times in a short period of time. Our...

Sep 2023
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Director

Operations

The Nuance physicians who do training for our physicians are outstanding.

Sep 2023
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Director

Product

The reporting capabilities are variable. The filters make it so that anyone can alter a report to...

Sep 2023
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Director

Loyalty, Relationship

I like the product. I like everything about the solution except the reporting structure. However, we...

Sep 2023
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Director

Relationship

Nuance keeps their promises, but they are much slower to keep their promises or to follow up than...

Sep 2023
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Director

Relationship

Anytime we have questions, we can ask our consultant. They schedule regular meetings, and we really...

Sep 2023
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Director

Product

There are a lot of resources built into the program that we can access, and that is really nice.

Sep 2023
||
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Director

Product

Overall, from an integration standpoint with our EHR system, the functionality is very good. There...

Sep 2023
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Director

Relationship

Nuance has updates and stuff, and they are always on the cutting edge of what can be done to help...

Sep 2023
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Director

Product, Value

The solution helps facilitate things, but it takes a lot more than that to drive outcomes and make...

Sep 2023
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Director

Relationship, Value

Nuance does chart reviews for us. We get several per quarter, and the vendor doesn't charge us for...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

The Nuance solution is expensive, and it is kind of crazy that it is so financially burdensome....

Sep 2023
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Analyst/Coordinator

Product

There is always room for improvement. I would like to have the ability to pull in even more reports...

Sep 2023
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VP/Other Executive

Relationship

Our providers seem to like the reports and analytics from the system that we review with them....

Aug 2023
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VP/Other Executive

Relationship

Nuance works really well with us. They listen to our needs and make adjustments accordingly. They...

Aug 2023
||
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VP/Other Executive

Operations

When we first implemented the system, it was very smooth and our implementation went really well. We...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There are some leadership changes coming from Nuance regarding who will support us in the next year....

Aug 2023
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VP/Other Executive

Relationship, Operations

Nuance is the best vendor I have ever worked with, and a lot of that has to do with their customer...

Aug 2023
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Manager

Operations

The vendor releases a webinar that staff members can dial into to see all the system's new features....

Jul 2023
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Manager

Culture

There are no surprises with the vendor. We knew what we were paying for when we got the solution,...

Jul 2023
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Manager

Product

Every time I turn around, the vendor is doing something else to enhance the system, gain visibility,...

Jul 2023
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Manager

Product

The user interfaces in the product are easy and intuitive, and the vendor is always upgrading them....

Jul 2023
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Manager

Relationship, Product, Value

The product gives us a leg up over other departments that are collaborating with us and trying to...

Jul 2023
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Manager

Relationship, Product

The vendor offers electronic clarification and communication between our EMR and the product. We get...

Jul 2023
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Manager

Relationship

Nuance is always reaching out to us. They are interested in what problems we are seeing and what is...

Jul 2023
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Manager

Relationship, Product, Value

We have a best-in-the-industry organization that is feeding us what they see as the best outcomes...

Jul 2023
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Manager

Value

The granularity that we can get from the product is unmatched by anything else we have seen. For...

Jul 2023
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Manager

Relationship

The vendor is constantly receiving and internalizing our feedback. They have a client advisory board...

Jul 2023
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Nurse

Product

With the analytics from the system, I am able to easily identify query response rates, department...

Jul 2023
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Nurse

Product

We would like Nuance's system to integrate with a certain other system. That way, we could have...

Jul 2023
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Nurse

Relationship

Our contact person is great. It is really nice to have one contact person who can deal with...

Jul 2023
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Manager

Product

The reports that I can see from the analytics page in the system show productivity, but that...

Jun 2023
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Manager

Operations

The vendor does regular training with us where they go over improvements to the system and general information....

Jun 2023
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Director

Relationship, Product

The product has general reporting capabilities, but when it comes to the operational workflow and...

May 2023
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Director

Operations

I don't think the vendor is proactive enough with training or has come up with enough new training...

May 2023
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Director

Product, Value

With CDE One, we can't have our coders on the same platform. And having CDI coders on the same...

May 2023
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Director

Product

One of the issues with CDE One was that we could not find a way to integrate it. The vendor...

May 2023
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Director

Culture, Relationship

The vendor keeps 85% of their promises. They keep all promises that they have the ability to keep....

May 2023
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Director

Relationship

There have been times when we have asked the vendor what we need to work on and what gaps we have,...

May 2023
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Director

Loyalty, Relationship, Operations

The vendor oversells their analytics and underdelivers. They need to have an operational person or a...

May 2023
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Manager

Product

As far as the query process goes, CDE One doesn't have a path to actually have our coders query the...

May 2023
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Manager

Operations

Nuance is good at training. They have regular training sessions with our CDI staff to bring about...

May 2023
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Manager

Loyalty

Nuance has some neat products that we have recently become aware of. Microsoft is going to be in...

May 2023
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Manager

Product

CDE One is a clinical documentation improvement system. It is tied in with our other Nuance product,...

May 2023
||
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Manager

Product

Nuance has upgraded CDE One to different versions, and that means they put more of it out in the...

May 2023
||
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Manager

Relationship, Operations

The actual CDI staff members are trained to look for concepts, and there are hundreds of different...

May 2023
||
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Director

Culture, Relationship

Nuance often says that they can help us with a lot of things. The vendor says that they are going to...

Apr 2023
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Director

Operations

The vendor is very detail oriented. When the vendor implemented the system, they had a project plan...

Apr 2023
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(0)
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Director

Product

The product creates more work for physicians. We get a notification when there is a CDI query that...

Mar 2023
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Director

Loyalty, Product

I really haven't seen any significant changes in Nuance CDI Solutions over the last 12 months. I...

Mar 2023
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Director

Loyalty, Value

The product’s engine produces queries that are not 100% what they should be. I know we can't get to...

Mar 2023
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Director

Relationship

The vendor is constantly reaching out to us to look at changes, They want to run numbers and make...

Mar 2023
||
(0)
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Director

Product, Value

I would never recommend this product to another hospitalist, but I would recommend it to another...

Mar 2023
||
(0)
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Manager

Product

The major benefit of CDE One initially was that it had an interface with our EMR. The programs...

Mar 2023
||
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Manager

Product

Nuance has a really good analytics program built into CDE One. CDE One’s prioritization of chart...

Mar 2023
||
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