Nuance CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have always used the Clintegrity product and CDE One, and we love them. At one point, we were...
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Product
Nuance has something called decision trees, and the product has its own encoder built in. But when...
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Product
CDE One is very intuitive software. It is not difficult to operate, and the reporting is phenomenal....
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Relationship
I have a person that is assigned to me at Nuance, and I can email them. They respond immediately. I...
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Relationship, Product
Sometimes with the decision trees, it is hard to find the correct one. The coding clinics are...
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Loyalty
I bought CDE One because it was supposed to be able to do a certain thing automatically, but it...
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Relationship, Product
Nuance’s reporting is specific to not only us but to our peer groups, so it comes in handy. Almost...
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Relationship
Nuance has always been very customer-centric. My account representative is very responsive to me....
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Relationship
I have no complaints. We get great support and responses from Nuance's support team.
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Product
The solution is comprehensive and informative.
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Relationship
The vendor provides excellent resources and support.
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Relationship
Nuance assigns a product specialist who is committed to our organization, and I have their number....
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Operations
I appreciate that Nuance has education available through Nuance University. My contact for Nuance...
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Relationship
The one thing that I would like to see from Nuance is their support chat feature open a couple of...
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Relationship
Nuance has timelines that they keep. The vendor keeps striving for improvements, and they...
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Product
One of CDE One’s biggest strengths is CDS Assistant, which suggests potential diagnosis...
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Relationship, Operations, Product
The analytics portion of CDE One is confusing when trying to find what we are looking for. It would...
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Operations
The product is fairly intuitive. We don't spend a whole lot of time training on the system. Usually...
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Product
We have actually recently had some data come through. We have looked at some of our priority charts...
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Loyalty, Product
We do plan on keeping Nuance CDI Solutions. I would absolutely buy it again. Some of the new...
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Culture, Value
As far as nickel-and-diming goes, we are in a constant state of chasing licenses for Nuance CDI...
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Operations
We changed something, and the transition was pretty seamless. With the handoff process from one...
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Loyalty, Product
The thing that really puts Nuance ahead of everybody else is their decision support. A lot of other...
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Product
The vendor delivers new technology that meets our needs in terms of artificial intelligence and a...
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Relationship
We are helping to develop the vendor's road map, and the vendor is very engaged when there are...
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Loyalty, Product
I feel like I'm ahead of other departments in terms of knowing what is needed in coding and quality....
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Operations, Product
With upgrades, I don't have to do a thing. Everything is there in the background. The system gets...
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Operations, Product
When we implemented CDE One, there was a significant improvement in the ease of coding a chart. One...
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Operations
Since the implementation of this program, we have lost a clinical documentation specialist and hired...
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Relationship, Product
Every month, the vendor continues to update the information embedded in the system, so they are...
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Relationship
I find it difficult to make a recommendation to Nuance. The product is superior, and I haven't...
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Operations
The Nuance product is excellent in terms of functionality and ease of use. The implementation team...
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Culture
From a partnership standpoint with the vendor, the vendor’s sales process is extremely aggressive,...
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Product
CDE One is a great product. Having a cloud-based product is huge because our teams can be remote....
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Culture
We like the product and its ease of use. I have used products from Nuance for many years, and every...
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Relationship
Our decision to purchase and implement CDE One was the correct decision. The program does what was...
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Relationship, Product
Nuance is not innovative. The vendor claims the product has a post-discharge review process, but it...
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Relationship, Value
The product has good references embedded in it. It does a good job pulling pertinent pieces of the...
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Relationship, Product
Nuance needs to be more innovative with the product and other components of the CDI work. It seems...
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Product
Nuance CDI Solutions doesn't have a direct connection with physicians. Physicians can use a...
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Culture, Relationship
We get communication from higher-ups at Nuance, but it seems like they pitch other products rather...
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Loyalty
I will explore other vendors before our contract with Nuance finishes. I am familiar with many other...
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Relationship, Operations
I use Nuance’s online support portal to put in tickets, and I see fairly good responses. I am happy...
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Operations
The initial training with Nuance was fine. I'm not that fond of the ongoing training. Nuance used to...
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Relationship, Product
The reporting doesn't work as promoted. The product used to be bad from a technical standpoint...
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Relationship, Product
The product quality for Nuance CDI Solutions is good, and the product is stable. Nuance CDI...
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Product
With Nuance’s back-end reporting and how the reports are generated, I find that CDE One has more...
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Product
There are two types of queries in CDE One, and those are severity queries and clinical validation...
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Culture
When we were using Clintegrity software, the time came to renew, and Nuance told us we should move...
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Product, Value
I would not buy Nuance CDI Solutions again, but it is not a bad product. Nuance CDI Solutions has...
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Relationship
With Nuance, we did a lot of digging and found errors in reports, and when we opened tickets for...
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Operations
Nuance has one trainer that is excellent. However, when we have to train new employees and that...
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Relationship
If the software goes down, the technical support people are really good at getting it back up and...
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Operations
When we had a bit of turnover, our CDI people expected to work in the hospital and not remotely. We...
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Operations
When first started training employees after COVID-19, the training wasn’t optimal. We were able to...
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Relationship, Product
The software is excellent. I don’t mind working with the vendor to make it better. There are a lot...
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Relationship
Nuance has changed the account executive on us several times in a short period of time. Our...
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Operations
The Nuance physicians who do training for our physicians are outstanding.
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Product
The reporting capabilities are variable. The filters make it so that anyone can alter a report to...
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Loyalty, Relationship
I like the product. I like everything about the solution except the reporting structure. However, we...
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Relationship
Nuance keeps their promises, but they are much slower to keep their promises or to follow up than...
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Relationship
Anytime we have questions, we can ask our consultant. They schedule regular meetings, and we really...
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Product
There are a lot of resources built into the program that we can access, and that is really nice.
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Product
Overall, from an integration standpoint with our EHR system, the functionality is very good. There...
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Relationship
Nuance has updates and stuff, and they are always on the cutting edge of what can be done to help...
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Product, Value
The solution helps facilitate things, but it takes a lot more than that to drive outcomes and make...
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Relationship, Value
Nuance does chart reviews for us. We get several per quarter, and the vendor doesn't charge us for...
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Loyalty, Value
The Nuance solution is expensive, and it is kind of crazy that it is so financially burdensome....
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Product
There is always room for improvement. I would like to have the ability to pull in even more reports...
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Relationship
Our providers seem to like the reports and analytics from the system that we review with them....
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Relationship
Nuance works really well with us. They listen to our needs and make adjustments accordingly. They...
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Operations
When we first implemented the system, it was very smooth and our implementation went really well. We...
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Loyalty, Relationship
There are some leadership changes coming from Nuance regarding who will support us in the next year....
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Relationship, Operations
Nuance is the best vendor I have ever worked with, and a lot of that has to do with their customer...
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Operations
The vendor releases a webinar that staff members can dial into to see all the system's new features....
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Culture
There are no surprises with the vendor. We knew what we were paying for when we got the solution,...
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Product
Every time I turn around, the vendor is doing something else to enhance the system, gain visibility,...
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Product
The user interfaces in the product are easy and intuitive, and the vendor is always upgrading them....
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Relationship, Product, Value
The product gives us a leg up over other departments that are collaborating with us and trying to...
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Relationship, Product
The vendor offers electronic clarification and communication between our EMR and the product. We get...
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Relationship
Nuance is always reaching out to us. They are interested in what problems we are seeing and what is...
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Relationship, Product, Value
We have a best-in-the-industry organization that is feeding us what they see as the best outcomes...
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Value
The granularity that we can get from the product is unmatched by anything else we have seen. For...
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Relationship
The vendor is constantly receiving and internalizing our feedback. They have a client advisory board...
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Product
With the analytics from the system, I am able to easily identify query response rates, department...
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Product
We would like Nuance's system to integrate with a certain other system. That way, we could have...
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Relationship
Our contact person is great. It is really nice to have one contact person who can deal with...
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Product
The reports that I can see from the analytics page in the system show productivity, but that...
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Operations
The vendor does regular training with us where they go over improvements to the system and general information....
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Relationship, Product
The product has general reporting capabilities, but when it comes to the operational workflow and...
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Operations
I don't think the vendor is proactive enough with training or has come up with enough new training...
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Product, Value
With CDE One, we can't have our coders on the same platform. And having CDI coders on the same...
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Product
One of the issues with CDE One was that we could not find a way to integrate it. The vendor...
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Culture, Relationship
The vendor keeps 85% of their promises. They keep all promises that they have the ability to keep....
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Relationship
There have been times when we have asked the vendor what we need to work on and what gaps we have,...
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Loyalty, Relationship, Operations
The vendor oversells their analytics and underdelivers. They need to have an operational person or a...
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Product
As far as the query process goes, CDE One doesn't have a path to actually have our coders query the...
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Operations
Nuance is good at training. They have regular training sessions with our CDI staff to bring about...
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Loyalty
Nuance has some neat products that we have recently become aware of. Microsoft is going to be in...
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Product
CDE One is a clinical documentation improvement system. It is tied in with our other Nuance product,...
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Product
Nuance has upgraded CDE One to different versions, and that means they put more of it out in the...
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Relationship, Operations
The actual CDI staff members are trained to look for concepts, and there are hundreds of different...
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