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CDE One has been great. It does what the vendor told us that it would do, and I feel good about its...

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One minor problem with the system is that its rankings are triggered before anything useful is on...

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There is only one thing that I have requested for the solution's functionality, and I am sure that...

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The vendor responds when I have technical questions or need to get things fixed, like work orders....

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Something Nuance does well is their training and upgrades. They are always upgrading. We have had...

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Nuance does a great job with their CDI solution. I gave Nuance a lot of feedback based on an...

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Nuance doesn't keep all of their promises. They get around to them eventually, but that takes a...

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The vendor needs to have a timelier response to requests to fix issues. There were some things that...

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We have had to initiate momentum with Nuance over the last year. They have not reached out to us to...

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Manager

We have received a good return on our investment with Nuance CDI Solutions, but I also have great...

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Manager

Nuance CDI Solutions is getting better. The enhancements that we really need to make it a more...

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Director

Nuance is a phenomenal vendor partner for us, and the client support that we have is just...

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Director

We have so much more data and analytics with Nuance's system than we had with our old system. We...

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Director

The vendor enhances their system pretty frequently. If there are items that we bring forward that we...

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Director

I haven't ever really used the phone or web support from Nuance because I always go to my vendor...

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Director

We have quite a few products that we have purchased from Nuance, and we are still rolling some of...

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Manager

We have gotten our money’s worth. The system has been an invaluable upgrade. There has been value...

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Manager

I will tell anybody looking for a total package to really support their staff that Nuance's solution...

Jun 2021
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Manager

The enhancements that the vendor is talking about really make the functionality better. I don’t see...

Jun 2021
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Manager

We are used to a product that will talk to the coding software a little bit more, but that is...

Jun 2021
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Manager

The solution is just a great product. It really does what we intended it to do. Those that think...

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Manager

I don’t think the solution is necessarily meeting all of our needs. From a staff-reporting...

Jun 2021
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Manager

We are really happy with what Nuance CDI Solutions has brought to the department and the options...

Jun 2021
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Manager

I rave about the analytics platform that Nuance has. The reports are great, and I can slice and dice...

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Manager

We have what we need when we need it from a training perspective. The vendor has strategy academies...

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Manager

The vendor implemented a live-chat feature, so if someone has a software question, they can just...

Jun 2021
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Manager

Nuance is honest and up to date in keeping us informed on how they are improving things and in the...

May 2021
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Manager

I have worked with several different vendors, and Nuance is the gold standard. They have lots of...

May 2021
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Manager

CDE One is great. The AI picks up everything, as long as our documentation is consistent. The system...

May 2021
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Manager

We work with Nuance and talk about what could improve. They are very much into taking our feedback...

May 2021
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Manager

CDE One feels clunky, but that is not all Nuance's fault; that is due to merging with an antiquated...

May 2021
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Manager

Our implementation and training went extremely well. I felt very supported by the vendor. They made...

May 2021
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Manager

This solution has a completely different process from our last solution. Our biggest challenge had...

May 2021
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Director

The vendor could be more innovative on the front line. They have been focused on concurrent CDI, but...

May 2021
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Director

Our relationship with Nuance is still good, but we decided to stop implementing their products...

May 2021
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VP/Other Executive

CDE One is fine. It doesn't have the degree of integration prioritization that we are looking for...

May 2021
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VP/Other Executive

Nuance's training is really good. Their trainers know what they are doing, and they are good at...

May 2021
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VP/Other Executive

We ran into some technical glitches during our implementation. That was a bit of a struggle. We had...

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VP/Other Executive

Right now, CDE One's automation is about 75% of the way to where it needs to be. We have had to...

May 2021
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VP/Other Executive

I think that it will take a while for our satisfaction with Nuance to go up because the solution...

May 2021
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VP/Other Executive

Nuance doesn't avoid charging us for every little thing. They have come back to us with statements...

May 2021
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Manager

We hadn't done any updates with Nuance until we got CDE One. The solution helped us get a lot of...

May 2021
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Manager

My primary complaint is about Nuance's billing process. Back when we worked with J.A. Thomas, the...

May 2021
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Manager

Over the years, I have had the opportunity to review other programs. The program that Nuance offers...

May 2021
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Manager

CDE One was amazing in beta testing. I thought that might change a little when we transitioned to...

May 2021
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Director

Nuance CDI Solutions works directly with me and my team. My team loves the system and is happy with...

Apr 2021
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Manager

Nuance CDI Solutions is excellent. It interacts directly with our speech recognition system. Nuance...

Mar 2021
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VP/Other Executive

I love the Nuance reports that I get. We have professional services, so we have a good relationship...

Jan 2021
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Manager

The biggest thing is an unbelievable analytics package. It is a little bit of a ramp up. But if a...

Jan 2021
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Manager

I really like the program and everything that we get with it. I feel like I got the whole thing...

Jan 2021
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Manager

The vendor's methodology is the outlier. I love it. It resonates with me. It makes sense. But it is...

Jan 2021
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Manager

The system has been amazing. There has been a little bit of a learning curve to really get what we...

Jan 2021
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Manager

My older staff members have more of a challenge with the system. It prompts us with things that it...

Jan 2021
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Manager

At the end of the day, we have done some audits between the software decision support and...

Jan 2021
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Manager

The executives are in touch all the time. They are very supportive. I could not ask for better. I...

Jan 2021
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Manager

I have not previously been especially privy to the return on investment, but I am now. I do not know...

Jan 2021
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Manager

The vendor did a phenomenal job with training. We were nobody. We were just learning to deal with...

Jan 2021
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Manager

There is a bit of a disconnect between the technical side and the clinical operational piece. We...

Jan 2021
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Manager

We have the technical team building software. The technical people don't seem like they are quite in...

Jan 2021
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Manager

The analytics portion is fantastic. From a staff perspective, I did not quite understand what the...

Jan 2021
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Manager

There are some things that we can still do so that the staff members do not have to jump around...

Jan 2021
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Manager

One of the challenges that I am facing as we are moving forward and building our program is that we...

Jan 2021
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Manager

We started with Nuance CDI Solutions many years ago. We switched to a newer program with an updated...

Jan 2021
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Manager

Our implementation with Nuance actually flowed very well. Our IT department was very archaic. Nuance...

Jan 2021
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Manager

If our CDI person needs any support from Nuance, the support is there. Our last conference call with...

Jan 2021
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Manager

Our overall satisfaction with Nuance is going to get better because they promised us set values....

Jan 2021
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VP/Other Executive

I feel that Nuance's CDI product is good. I haven't seen another competing product that I would be...

Dec 2020
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VP/Other Executive

I think Nuance could improve on really understanding what their customer needs. It seems like a lot...

Dec 2020
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Manager

Nuance's strength is developing relationships with their clients. I can't say enough about the...

Dec 2020
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Manager

We like the strength of Nuance. The system is like an old friend at this point; the product is...

Dec 2020
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Manager

For the first few years of our contract, we got quality education, but lately, the education hasn't...

Dec 2020
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Manager

When we have a problem with Nuance, somebody gets back to us right away. When we have a question...

Dec 2020
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Manager

I will miss Nuance. It is time to choose a product that is cloud based. It is time to have a...

Dec 2020
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Manager

We set a goal for a certain thing, and we doubled our goal. A year from now, I believe the vendor...

Nov 2020
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Manager

The system is very easy to use because it creates a standard way to review each case, and we have to...

Nov 2020
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Manager

I got to listen to the CDI staff members admire the system as they were introduced to the triage...

Nov 2020
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Manager

Nuance has introduced the use of the Dragon microphone so that the CDI staff members can compose...

Nov 2020
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Manager

Nuance has some great analytical tools. In the past, we would submit our data in the middle of the...

Nov 2020
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Manager

The solution works as promoted. We understand the basic objectives that Nuance wants to accomplish....

Nov 2020
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Manager

I don't see how the system really has interoperability other than the fact that we are able to...

Nov 2020
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Manager

We do a ton of work, and if we don't get it to the physician, then he or she is not going to sign it...

Nov 2020
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Manager

We can use the web support, but we have been able to call someone and be attended to immediately....

Nov 2020
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Manager

We are going to go through the system and compare ourselves with other hospitals to see how we...

Nov 2020
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Manager

Nuance is all about training. That is what puts them above everyone else. We have gone to basically...

Nov 2020
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Nurse

Nuance provided us with education for their coding changes for the COVID-19 pandemic. The vendor...

Oct 2020
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Nurse

In relation to COVID-19, Nuance didn't let us know that the principle diagnosis coding did not...

Oct 2020
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Nurse

In the past, Nuance has charged us for every support ticket that we have submitted. But with this...

Oct 2020
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Nurse

Nuance updated us every day during the implementation of this solution. They have continued to...

Oct 2020
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Nurse

Initially, we were told that this product could design clarifications or queries that would...

Oct 2020
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Nurse

We have had some issues with the product's font size. The font size was really small in one place,...

Oct 2020
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Director

We were heavily invested in Nuance, but the project management and planning didn’t go well. The...

Oct 2020
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Director

The front-end team members didn’t see a big difference because we were already on an embedded...

Oct 2020
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Director

When systems affect physicians, that is where our hospital draws the line. The system broke one of...

Oct 2020
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Director

We had one system, and Nuance was giving us an upgrade for free to CDE One because they wanted to...

Oct 2020
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Director

Nuance gets our data, and they throw it in with everybody else’s data. So whenever we need baseline...

Oct 2020
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Director

The grouper that Nuance has is much better than another vendor’s grouper. The clinical...

Oct 2020
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Director

Nuance presented something that was supposed to be a game changer, but it was a roadblock for me....

Oct 2020
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Director

We had an issue with the product. We don’t have any goals for our frontline staff that pertain to...

Oct 2020
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Director

Nuance uses a broker between them and us, and all of our data goes over an HL7 feed. Nuance pays the...

Oct 2020
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Director

Nuance does charge us for every little thing. Every time we have an acquisition, we have to draw up...

Oct 2020
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Director

We were going to implement CDE One, but we saw some holes and things that should have been fixed...

Oct 2020
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Director

When we looked at the outcomes for our other pilot and for Nuance’s product, it was evident to us...

Oct 2020
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Manager

I would buy Nuance's solution again. I am planning to renew my contract in the future. We get our...

Aug 2020
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Manager

Nuance absolutely keeps all promises. The vendor thinks of things before I do and comes to us with...

Aug 2020
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Manager

I am very happy with the program. It is very intuitive, and there are multiple approaches to get...

Aug 2020
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Manager

I would give the product a high score for supporting our integration goals. Compared to the upgrades...

Aug 2020
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Manager

Having the ability to save changes in the reports would be wonderful. It might take some time for...

Aug 2020
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Manager

I love certain capabilities of the system that I didn't have before. I like the variety of pathways...

Aug 2020
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