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Nuance CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
We migrated to CDE One afters some organizational changes. CDE One isn't as flexible as our previous...
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VP/Other Executive
Nuance's customer service is excellent. The client manager that I work with is very good. When I...
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VP/Other Executive
The CDE One training and implementation processes were very good. Even though those happened during...
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VP/Other Executive
Nuance does the planning phase well. That includes making sure we have the information and things we...
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VP/Other Executive
The product that competes with CDE One was more embedded, and its functionality wasn't as robust as...
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VP/Other Executive
The feedback from all the nurses is that they want a better way to reconcile cases with our coding...
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Director
I wouldn't have a good friend use Nuance's CDI piece because that piece costs me time.
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Director
Nuance is more of a partner to us than just a vendor. They are really interested in helping us be...
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Director
We have seen an ROI from Nuance's product. When Nuance was presenting the solution's ROI to us, if...
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Manager
We like that the product provides educational pieces, decision trees, and helpful tips for clinical...
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Manager
Overall, CDE One is a good, innovative product. Nuance is constantly improving the program, and that...
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Manager
The vendor’s training is very good. The relationship that we have developed with the trainers is...
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Manager
There are new updates that support mortality work, but we need to learn the process and learn what...
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Manager
If we see a problem with the product, we can give recommendations. We can get support so that we can...
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Director
We heard the announcement that Nuance is going to Microsoft for transcription. If the company is...
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Director
Since we went live on the system, Nuance has made some enhancements. They have been working to...
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Director
When we have questions, Nuance responds promptly. We are still learning the product, but it is...
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Director
In terms of how the future looks, we are committed to the Nuance program for our clinical...
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Director
One of the main reasons that we were excited about the solution was because it had a triage ability....
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Director
There hasn't been anything mind-blowing out there related to technology recently. However, if...
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Director
As soon as there is a new update, we get training immediately, and then Nuance does a follow-up...
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Director
We can get frequent reports from Nuance's product, and we can also measure the productivity of the...
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Director
The product is not bidirectional yet with our EMR, but that may be a routing issue with our EMR.
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Director
The patient list makes the product easy to use. Also, the system uses red, yellow, and green...
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Manager
CDE One has been great. It does what the vendor told us that it would do, and I feel good about its...
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Manager
One minor problem with the system is that its rankings are triggered before anything useful is on...
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Manager
There is only one thing that I have requested for the solution's functionality, and I am sure that...
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Manager
The vendor responds when I have technical questions or need to get things fixed, like work orders....
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Manager
Something Nuance does well is their training and upgrades. They are always upgrading. We have had...
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VP/Other Executive
Nuance does a great job with their CDI solution. I gave Nuance a lot of feedback based on an...
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Manager
Nuance doesn't keep all of their promises. They get around to them eventually, but that takes a...
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Manager
The vendor needs to have a timelier response to requests to fix issues. There were some things that...
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Manager
We have had to initiate momentum with Nuance over the last year. They have not reached out to us to...
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Manager
We have received a good return on our investment with Nuance CDI Solutions, but I also have great...
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Manager
Nuance CDI Solutions is getting better. The enhancements that we really need to make it a more...
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Director
Nuance is a phenomenal vendor partner for us, and the client support that we have is just...
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Director
We have so much more data and analytics with Nuance's system than we had with our old system. We...
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Director
The vendor enhances their system pretty frequently. If there are items that we bring forward that we...
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Director
I haven't ever really used the phone or web support from Nuance because I always go to my vendor...
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Director
We have quite a few products that we have purchased from Nuance, and we are still rolling some of...
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Manager
We have gotten our money’s worth. The system has been an invaluable upgrade. There has been value...
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Manager
I will tell anybody looking for a total package to really support their staff that Nuance's solution...
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Manager
The enhancements that the vendor is talking about really make the functionality better. I don’t see...
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Manager
We are used to a product that will talk to the coding software a little bit more, but that is...
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Manager
The solution is just a great product. It really does what we intended it to do. Those that think...
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Manager
I don’t think the solution is necessarily meeting all of our needs. From a staff-reporting...
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Manager
We are really happy with what Nuance CDI Solutions has brought to the department and the options...
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Manager
I rave about the analytics platform that Nuance has. The reports are great, and I can slice and dice...
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Manager
We have what we need when we need it from a training perspective. The vendor has strategy academies...
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Manager
The vendor implemented a live-chat feature, so if someone has a software question, they can just...
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Manager
Nuance is honest and up to date in keeping us informed on how they are improving things and in the...
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Manager
I have worked with several different vendors, and Nuance is the gold standard. They have lots of...
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Manager
CDE One is great. The AI picks up everything, as long as our documentation is consistent. The system...
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Manager
We work with Nuance and talk about what could improve. They are very much into taking our feedback...
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Manager
CDE One feels clunky, but that is not all Nuance's fault; that is due to merging with an antiquated...
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Manager
Our implementation and training went extremely well. I felt very supported by the vendor. They made...
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Manager
This solution has a completely different process from our last solution. Our biggest challenge had...
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Director
The vendor could be more innovative on the front line. They have been focused on concurrent CDI, but...
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Director
Our relationship with Nuance is still good, but we decided to stop implementing their products...
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VP/Other Executive
CDE One is fine. It doesn't have the degree of integration prioritization that we are looking for...
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VP/Other Executive
Nuance's training is really good. Their trainers know what they are doing, and they are good at...
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VP/Other Executive
We ran into some technical glitches during our implementation. That was a bit of a struggle. We had...
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VP/Other Executive
Right now, CDE One's automation is about 75% of the way to where it needs to be. We have had to...
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VP/Other Executive
I think that it will take a while for our satisfaction with Nuance to go up because the solution...
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VP/Other Executive
Nuance doesn't avoid charging us for every little thing. They have come back to us with statements...
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Manager
We hadn't done any updates with Nuance until we got CDE One. The solution helped us get a lot of...
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Manager
My primary complaint is about Nuance's billing process. Back when we worked with J.A. Thomas, the...
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Manager
Over the years, I have had the opportunity to review other programs. The program that Nuance offers...
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Manager
CDE One was amazing in beta testing. I thought that might change a little when we transitioned to...
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Director
Nuance CDI Solutions works directly with me and my team. My team loves the system and is happy with...
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Manager
Nuance CDI Solutions is excellent. It interacts directly with our speech recognition system. Nuance...
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VP/Other Executive
I love the Nuance reports that I get. We have professional services, so we have a good relationship...
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Manager
The biggest thing is an unbelievable analytics package. It is a little bit of a ramp up. But if a...
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Manager
I really like the program and everything that we get with it. I feel like I got the whole thing...
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Manager
The vendor's methodology is the outlier. I love it. It resonates with me. It makes sense. But it is...
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Manager
The system has been amazing. There has been a little bit of a learning curve to really get what we...
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Manager
My older staff members have more of a challenge with the system. It prompts us with things that it...
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Manager
At the end of the day, we have done some audits between the software decision support and...
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Manager
The executives are in touch all the time. They are very supportive. I could not ask for better. I...
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Manager
I have not previously been especially privy to the return on investment, but I am now. I do not know...
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Manager
The vendor did a phenomenal job with training. We were nobody. We were just learning to deal with...
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Manager
There is a bit of a disconnect between the technical side and the clinical operational piece. We...
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Manager
We have the technical team building software. The technical people don't seem like they are quite in...
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Manager
The analytics portion is fantastic. From a staff perspective, I did not quite understand what the...
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Manager
There are some things that we can still do so that the staff members do not have to jump around...
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Manager
One of the challenges that I am facing as we are moving forward and building our program is that we...
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Manager
We started with Nuance CDI Solutions many years ago. We switched to a newer program with an updated...
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Manager
Our implementation with Nuance actually flowed very well. Our IT department was very archaic. Nuance...
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Manager
If our CDI person needs any support from Nuance, the support is there. Our last conference call with...
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Manager
Our overall satisfaction with Nuance is going to get better because they promised us set values....
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VP/Other Executive
I feel that Nuance's CDI product is good. I haven't seen another competing product that I would be...
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VP/Other Executive
I think Nuance could improve on really understanding what their customer needs. It seems like a lot...
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Manager
Nuance's strength is developing relationships with their clients. I can't say enough about the...
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Manager
We like the strength of Nuance. The system is like an old friend at this point; the product is...
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Manager
For the first few years of our contract, we got quality education, but lately, the education hasn't...
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Manager
When we have a problem with Nuance, somebody gets back to us right away. When we have a question...
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Manager
I will miss Nuance. It is time to choose a product that is cloud based. It is time to have a...
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Manager
We set a goal for a certain thing, and we doubled our goal. A year from now, I believe the vendor...
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Manager
The system is very easy to use because it creates a standard way to review each case, and we have to...
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Manager
I got to listen to the CDI staff members admire the system as they were introduced to the triage...
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Manager
Nuance has introduced the use of the Dragon microphone so that the CDI staff members can compose...
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Manager
Nuance has some great analytical tools. In the past, we would submit our data in the middle of the...
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Manager
The solution works as promoted. We understand the basic objectives that Nuance wants to accomplish....
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Manager
I don't see how the system really has interoperability other than the fact that we are able to...
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Manager
We do a ton of work, and if we don't get it to the physician, then he or she is not going to sign it...
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Manager
We can use the web support, but we have been able to call someone and be attended to immediately....
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Manager
We are going to go through the system and compare ourselves with other hospitals to see how we...
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Manager
Nuance is all about training. That is what puts them above everyone else. We have gone to basically...
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Nurse
Nuance provided us with education for their coding changes for the COVID-19 pandemic. The vendor...
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Nurse
In relation to COVID-19, Nuance didn't let us know that the principle diagnosis coding did not...
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Nurse
In the past, Nuance has charged us for every support ticket that we have submitted. But with this...
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Nurse
Nuance updated us every day during the implementation of this solution. They have continued to...
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Nurse
Initially, we were told that this product could design clarifications or queries that would...
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Nurse
We have had some issues with the product's font size. The font size was really small in one place,...
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