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Nuance CDI
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Mac Boyter
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User Commentary

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Manager

Service and Support

We received good support from Nuance in terms of leading the implementation, supporting us, and...

Jan 2023
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Manager

Functionality and Upgrades

There were things that we wanted to see out of the Nuance reporting that were not available at the...

Jan 2023
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Director

Relationship

I consider Nuance to be a partner. Their customer service has been excellent. When we have issues...

Dec 2022
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Director

Functionality and Upgrades

We are happy with Nuance as a vendor. We use multiple products from them, and we don't have plans to...

Dec 2022
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Director

Functionality and Upgrades

The only thing that Nuance could improve on would be providing more automation opportunities. Right...

Dec 2022
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Director

Sales and Contracting

Nuance has an aggressive sales approach that we don't like. The vendor's people get very anxious at...

Dec 2022
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Director

Other Observations & Comments

I don't think our physicians like the system because it asks them to clarify their documentation. In...

Dec 2022
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Manager

ROI / Cost

Some of the biggest things that we have gained from the product are automation and the use of AI to...

Dec 2022
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Manager

Service and Support

There is a disconnect between the back-end team, which is the people that are building the reports...

Dec 2022
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Manager

ROI / Cost

It seems like anytime there is new functionality or add-on things, we have to pay for every one of...

Dec 2022
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Manager

Implementation and Training

We didn't have any problems with the vendor’s implementation services. The implementation services...

Dec 2022
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Manager

Functionality and Upgrades

With the Nuance CDI product, we have some great software and visibility into CDS productivity and...

Dec 2022
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Manager

Implementation and Training

The vendor provides continuing education for us. The training is very focused. They evaluate us on...

Dec 2022
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Manager

Functionality and Upgrades

This product supports all the organizational goals we have, and it is very easy for me to show what...

Dec 2022
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Manager

ROI / Cost

Nuance has some great tools to make not just the lives of the CDS staff members but also the lives...

Dec 2022
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Manager

Service and Support

For the most part, we get what we need from the product. The vendor is very responsive, and the...

Dec 2022
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Manager

Future Outlook

One of my favorite things about Nuance is their innovation. They are always keeping us a step ahead...

Dec 2022
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Manager

Service and Support

The vendor’s service is definitely proactive. We have meetings on a regular basis with customer...

Dec 2022
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Manager

Relationship

I don't usually interact with more than our customer service manager, but I know who the executives...

Dec 2022
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Manager

Other Observations & Comments

The vendor is very interested in return on investment and very measurable things, but our industry...

Dec 2022
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Director

Implementation and Training

The product's upgrades have gone really well. The initial training was really good; the trainer was...

Dec 2022
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Director

Interfacing and Integration

Nuance’s solution integrates easily with our EMR.

Dec 2022
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Manager

Functionality and Upgrades

People pick up on this product very quickly. It seems to be very intuitive, especially for someone...

Dec 2022
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Director

Functionality and Upgrades

The product’s analytics are great. There is productivity we can use to address things with our CDI...

Nov 2022
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Director

Functionality and Upgrades

There are glitches with every solution. When we have issues with Nuance's product, we get things...

Nov 2022
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Director

Relationship

Nuance has kept their promises. They have presented a contract to us, and we have gone back and...

Nov 2022
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Director

Service and Support

As soon as we call the technical support team, issues get addressed on a very timely basis. There...

Nov 2022
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Director

Interfacing and Integration

Nuance's product integrates with our EMR system. That is exactly why the product works so well, and...

Nov 2022
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Director

Functionality and Upgrades

Someone still has to look at the system. The system is computer software, so it is not fully...

Nov 2022
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Director

Implementation and Training

Nuance provides a lot of training through the web and through the solution. The materials can be...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Nuance had CDE One very mapped out and planned out for our implementation phase. And Nuance is...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

We have seen wonderful things with each upgrade, but I was really comfortable with our previous...

Nov 2022
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Analyst/Coordinator

Service and Support

Because the product is still new to us, Nuance has more of a chatbot that is available as we are...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

CDE One is going to be a great tool. It is a reliable tool when we are deep diving and trying to...

Nov 2022
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Analyst/Coordinator

Implementation and Training

I would suggest in the implementation phase that Nuance spend a little bit more time on...

Nov 2022
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Nurse

Functionality and Upgrades

The product meets all of our needs. One of Nuance’s greatest strengths is in the data or the...

Oct 2022
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Nurse

Implementation and Training

Nuance asked us what specific training we would like, and the vendor has hit each point during the...

Oct 2022
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Nurse

Interfacing and Integration

The CDI portion of Nuance’s software is helpful to us because we have integration with other...

Oct 2022
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Nurse

Lessons Learned

There are a couple of things we would like to see changed within the Nuance software, and we have...

Oct 2022
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Manager

Functionality and Upgrades

There are a couple of functions that we like about Nuance's product. There are two different options...

Oct 2022
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Manager

Service and Support

We have a resource that we can go to for any questions that we have, and if the resource doesn't...

Oct 2022
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Manager

Relationship

We have had great success with Nuance. We feel supported, we think Nuance has a great program, and...

Oct 2022
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Manager

Relationship

We only have good things to say. We have been a partner with Nuance for a long time. They have tons...

Oct 2022
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Director

Functionality and Upgrades

We are on the newest software, and there is a lot to be desired. Nuance’s older software was better...

Sep 2022
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Director

Relationship

Nuance keeps their promises, but the time it takes to fix problems is too long. There were resources...

Sep 2022
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Director

Implementation and Training

We have a list of educators we don't want because they are not quality educators. The really quality...

Sep 2022
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Director

ROI / Cost

Nuance is very good at nickel-and-diming. They think they have a superior product, and they did...

Sep 2022
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Director

Technology

My other software is not cloud based. There were times that we would see downtime, but productivity...

Sep 2022
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Manager

Relationship

We didn't need everything that the system offered, so Nuance was very good about working with us to...

Sep 2022
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Manager

Other Observations & Comments

Because we changed the product to suit our needs, the people who were training us had to modify...

Sep 2022
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Manager

Functionality and Upgrades

The analytics package in the system is excellent. It has changed the way I report to my leadership...

Aug 2022
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Manager

Functionality and Upgrades

Nuance's platform is very intuitive. It includes an APR-DRG grouper, which is very efficient. The...

Aug 2022
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Manager

Service and Support

The system has a knowledge base that has an up-to-date coding clinic and guidelines for appeals and...

Aug 2022
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Manager

Service and Support

Nuance is very responsive. Their support is almost instantaneous. If we send an email, we get a...

Aug 2022
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Manager

Functionality and Upgrades

The Nuance product is much easier to use than I expected, and the new upgrade made the reporting...

Aug 2022
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Director

Future Outlook

Within CDE One, the reports have often been incorrect since we started, and we do not find that out...

Aug 2022
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Director

Functionality and Upgrades

The way that Nuance prioritizes their charts is lacking because their engine isn't always picking up...

Aug 2022
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Director

Functionality and Upgrades

I would not buy the system again because of the data integrity. We have found the data to be...

Aug 2022
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Director

Sales and Contracting

Nuance doesn’t keep all of their promises because when we went into the agreement, they promised the...

Aug 2022
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Director

Implementation and Training

Nuance has really good implementation services. Nuance supports us in capturing our CCs, MCCs, and...

Aug 2022
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Director

ROI / Cost

For training, Nuance produces webinars or a strategy academy each month. But for the amount of money...

Aug 2022
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Director

Functionality and Upgrades

What Nuance's product is lacking is the ability to capture mortality variables to help us better our...

Aug 2022
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Director

Functionality and Upgrades

After upgrades, we typically have an upset with the software. The software may be down or Nuance may...

Aug 2022
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Director

Functionality and Upgrades

The CDI specialist can navigate the software pretty easily, but the downfall is that we still have...

Aug 2022
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Manager

Functionality and Upgrades

CDE One is easy for staff to use and understand. The few people I have had come from other clinical...

Jul 2022
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Manager

Functionality and Upgrades

From a traditional clinical documentation integrity standpoint, the product meets all our needs, but...

Jul 2022
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Manager

Service and Support

Nuance’s support is great. When I submit a problem, I can see the dialogue going back and forth, and...

Jul 2022
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Manager

Implementation and Training

Nuance has done some wonderful things for training, especially recently. The vendor does webinars...

Jul 2022
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Manager

Interfacing and Integration

CDE One doesn't play with anything that is not from Nuance, and that is a little problematic and...

Jul 2022
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Manager

Functionality and Upgrades

The reporting capability has been phenomenal. It has been one of the best things for me. From a...

Jul 2022
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Manager

ROI / Cost

We have moved past the initial idea of clinical documentation integrity of just trying to get a...

Jul 2022
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Manager

Functionality and Upgrades

I don't know that we could ever fully automate. We are trying to get as close as we can to full...

Jul 2022
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Manager

ROI / Cost

Nuance absolutely does not avoid charging. I hear nearly constantly from my director about the...

Jul 2022
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Manager

Functionality and Upgrades

Upgrades are done behind the scenes and are fairly seamless. We know the upgrades are happening, but...

Jul 2022
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Manager

ROI / Cost

One of my big focuses is driving outcomes. I don't want to just say that we have a good team. That...

Jul 2022
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Manager

Implementation and Training

Nuance requires that there be a certain level of specialist in the role that they are being trained...

Jul 2022
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Manager

Relationship

Nuance is having a rough time trying to develop some features of their products that we had...

Jul 2022
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Manager

Relationship

Nuance meets our needs, and they anticipate and actually bring products out that we haven't...

Jul 2022
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Manager

ROI / Cost

A few successes that we have had with Nuance are a return on investment based on our capture of...

Jul 2022
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Manager

Future Outlook

The product remains pretty much the Cadillac of the available CDI programs. Changes continue to be...

Jun 2022
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Manager

Service and Support

We have great individual and system support. The vendor is immediately available 24 hours a day. We...

Jun 2022
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Manager

Interfacing and Integration

Unfortunately, when we have a product in the medical field, we need to make sure that it will be...

Apr 2022
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Manager

Functionality and Upgrades

There are certain points where the solution isn't quite meeting our needs, but overall, we don't...

Apr 2022
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Manager

Functionality and Upgrades

We are working on automating some things in the product. The solution can suggest certain things,...

Apr 2022
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Manager

ROI / Cost

We like the product, but when we bought it, we thought that we were going to get it all. The...

Apr 2022
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Manager

Service and Support

The vendor's people are very knowledgeable. They know the software. During our training, we could...

Apr 2022
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