Nuance CDI Comments

 

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Current Time Inside Cache Tag Helper: 12/3/2020 12:47:57 AM and Model.EvProductId = 224172

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User Commentary

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Manager

Future Outlook

We set a goal for a certain thing, and we doubled our goal. A year from now, I believe the vendor...

Nov 2020
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Manager

Functionality and Upgrades

The system is very easy to use because it creates a standard way to review each case, and we have to...

Nov 2020
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Manager

Functionality and Upgrades

I got to listen to the CDI staff members admire the system as they were introduced to the triage...

Nov 2020
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Manager

Other Observations & Comments

Nuance has introduced the use of the Dragon microphone so that the CDI staff members can compose...

Nov 2020
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Manager

Functionality and Upgrades

Nuance has some great analytical tools. In the past, we would submit our data in the middle of the...

Nov 2020
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Manager

Functionality and Upgrades

The solution works as promoted. We understand the basic objectives that Nuance wants to accomplish....

Nov 2020
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Manager

Other Observations & Comments

I don't see how the system really has interoperability other than the fact that we are able to...

Nov 2020
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Manager

Functionality and Upgrades

We do a ton of work, and if we don't get it to the physician, then he or she is not going to sign it...

Nov 2020
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Manager

Relationship

We can use the web support, but we have been able to call someone and be attended to immediately....

Nov 2020
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Manager

Functionality and Upgrades

We are going to go through the system and compare ourselves with other hospitals to see how we...

Nov 2020
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Manager

Implementation and Training

Nuance is all about training. That is what puts them above everyone else. We have gone to basically...

Nov 2020
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Nurse

Service and Support

Nuance provided us with education for their coding changes for the COVID-19 pandemic. The vendor...

Oct 2020
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Nurse

Service and Support

In relation to COVID-19, Nuance didn't let us know that the principle diagnosis coding did not...

Oct 2020
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Nurse

ROI / Cost (care and feeding)

In the past, Nuance has charged us for every support ticket that we have submitted. But with this...

Oct 2020
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Nurse

Implementation and Training

Nuance updated us every day during the implementation of this solution. They have continued to...

Oct 2020
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Nurse

Sales and Contracting

Initially, we were told that this product could design clarifications or queries that would...

Oct 2020
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Nurse

Functionality and Upgrades

We have had some issues with the product's font size. The font size was really small in one place,...

Oct 2020
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Director

Win/Loss - Why they were not selected (by non-clients)

We were heavily invested in Nuance, but the project management and planning didn’t go well. The...

Oct 2020
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Director

Functionality and Upgrades

The front-end team members didn’t see a big difference because we were already on an embedded...

Oct 2020
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Director

Functionality and Upgrades

When systems affect physicians, that is where our hospital draws the line. The system broke one of...

Oct 2020
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Director

Win/Loss - Why they were selected (by current clients)

We had one system, and Nuance was giving us an upgrade for free to CDE One because they wanted to...

Oct 2020
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Director

Functionality and Upgrades

Nuance gets our data, and they throw it in with everybody else’s data. So whenever we need baseline...

Oct 2020
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Director

Functionality and Upgrades

The grouper that Nuance has is much better than another vendor’s grouper. The clinical...

Oct 2020
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Director

Service and Support

Nuance presented something that was supposed to be a game changer, but it was a roadblock for me....

Oct 2020
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Director

Functionality and Upgrades

We had an issue with the product. We don’t have any goals for our frontline staff that pertain to...

Oct 2020
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Director

Functionality and Upgrades

Nuance uses a broker between them and us, and all of our data goes over an HL7 feed. Nuance pays the...

Oct 2020
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Director

ROI / Cost (care and feeding)

Nuance does charge us for every little thing. Every time we have an acquisition, we have to draw up...

Oct 2020
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Director

Win/Loss - Why they were not selected (by non-clients)

We were going to implement CDE One, but we saw some holes and things that should have been fixed...

Oct 2020
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Director

Functionality and Upgrades

When we looked at the outcomes for our other pilot and for Nuance’s product, it was evident to us...

Oct 2020
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Manager

ROI / Cost (care and feeding)

I would buy Nuance's solution again. I am planning to renew my contract in the future. We get our...

Aug 2020
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Manager

Relationship

Nuance absolutely keeps all promises. The vendor thinks of things before I do and comes to us with...

Aug 2020
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Manager

Functionality and Upgrades

I am very happy with the program. It is very intuitive, and there are multiple approaches to get...

Aug 2020
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Manager

Functionality and Upgrades

I would give the product a high score for supporting our integration goals. Compared to the upgrades...

Aug 2020
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Manager

Functionality and Upgrades

Having the ability to save changes in the reports would be wonderful. It might take some time for...

Aug 2020
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Manager

Functionality and Upgrades

I love certain capabilities of the system that I didn't have before. I like the variety of pathways...

Aug 2020
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Director

Functionality and Upgrades

Nuance's solution is user friendly. It is easy to get into the system and move around and work. I...

Jul 2020
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Director

Other Observations & Comments

We have spent a lot of money on a product that, so far, has not given us an advantage to our...

Jul 2020
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Director

Functionality and Upgrades

Our contacts we have had with the JATA side are responsive to our needs, but because the AI is so...

Jul 2020
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Director

Functionality and Upgrades

Initially, we were with JATA, and then they partnered with Nuance. That was a huge change because...

Jul 2020
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Director

Functionality and Upgrades

We have gone through multiple IT versions since we have been with the vendor. The first one was very...

Jul 2020
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Director

Interfacing and Integration

We were told that the solution could help us with certain functionality that would reduce some of...

Jul 2020
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Director

Other Observations & Comments

We have a champion at the system level who is at a VP level. I think that person will be able to...

Jul 2020
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Director

ROI / Cost (care and feeding)

Nuance didn’t give us enough licenses to cover the FTEs. The cost for one license is ridiculous when...

Jul 2020
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Director

Implementation and Training

Nuance's go-live team and training on how to use the product have been good. We are still working on...

Jul 2020
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Director

Technology

Our main goal in switching to Nuance's system was to create things that stimulated strategic...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Nuance CDI Solutions is an AI tool, which is the wave of the future. The solution works very easily...

Jul 2020
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Director

Other Observations & Comments

It looks like we are going to another vendor. I am still using Nuance because the other vendor is...

Jul 2020
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Director

Other Observations & Comments

During the COVID-19 crisis, Nuance didn’t do reports like other vendors did, but they offered...

Jul 2020
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Director

Technology

I am hiring another company. If Nuance and our other vendors would give me what I need, I wouldn’t...

Jul 2020
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Manager

Functionality and Upgrades

We went through a very bad period where we had a lot of issues with the system. Things haven’t...

Jul 2020
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Manager

Service and Support

Sometimes I feel like I understand the software better than Nuance. That is strange. When I speak to...

Jul 2020
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Manager

Functionality and Upgrades

MS-DRG was the focus of J.A. Thomas. Once Nuance acquired J.A. Thomas, they added the APR-DRG. We...

Jul 2020
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Manager

Functionality and Upgrades

If my clinical documentation specialists don't know the diagnosis, they are only going to ask for...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We almost canceled all of the contracts with Nuance. Their service was not good, and the system was...

Jul 2020
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Manager

Relationship

Some vendors we work with fix issues quickly. That isn't the scenario with Nuance. The data they...

Jul 2020
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Manager

Functionality and Upgrades

Nuance’s reports are very weak and inaccurate; one report doesn’t match the other. And I have to do...

Jul 2020
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Manager

Functionality and Upgrades

During the COVID-19 crisis, we had an update from Nuance. We upgraded, but we had a problem where...

Jul 2020
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Manager

Interfacing and Integration

The system doesn’t speak with any of our software solutions, and that is one of the problems. The...

Jul 2020
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Manager

Service and Support

I think our satisfaction will go down with Nuance over the next year because the reports are...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The system is cheaper than others. I remember discussing moving to a new product. The Nuance product...

Jul 2020
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Manager

Relationship

The vendor executives get involved only if they need to sell or present their product. Otherwise, I...

Jul 2020
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Manager

Service and Support

Nuance’s support team is good. The support people communicate well, and they follow up well. But...

Jul 2020
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Manager

Functionality and Upgrades

I don’t know whether the new software that Nuance wants everybody to go on is considered new...

Jul 2020
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VP/Other Executive

Service and Support

Nuance did not do anything for us through COVID-19. We have some executive involvement from Nuance...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

CDI integration is Nuance’s biggest issue. There are some things they do, but there are big...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We are leaving Nuance’s CDI product right now. I hesitate to dog Nuance at the moment. For CDI, we...

Jul 2020
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VP/Other Executive

Service and Support

The product is good. I don’t think that it has any impact on interoperability. Nuance has a great...

Jul 2020
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VP/Other Executive

Service and Support

Nuance needs to work on their ongoing support and on growing the competency of their CDI team.

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

Nuance said they were attempting to work on a solution to integrate with our enterprise system, but...

Jun 2020
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Analyst/Coordinator

Future Outlook

We can’t do our jobs without Nuance’s tool or a tool like it. I would assume the system is part of...

Jun 2020
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Analyst/Coordinator

Lessons Learned

The system is a very complex product. Once people understand it, it is fine, but there is a steep...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Nuance’s new software looks pretty good and cool. They are delivering new technology. I would say it...

Jun 2020
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Analyst/Coordinator

Service and Support

We looked at coding software, and COVID-19 codes were updated and done before Nuance could even roll...

Jun 2020
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Analyst/Coordinator

Service and Support

We had the same contact person for a long time, and that person moved on. Another person was brought...

Jun 2020
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Analyst/Coordinator

Technology

Nuance has recently rolled out the latest and greatest thing. We don’t own that thing; we have their...

Jun 2020
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Analyst/Coordinator

Relationship

Our interactions with the vendor's people have been a bit of a mixed bag. There is a person who...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Nuance’s software is great, and the people who handle our cases directly, like our client managers,...

Jun 2020
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Manager

Relationship

Nuance has been excellent. They want to work with us. I will often get notes from Nuance saying that...

Jun 2020
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Manager

ROI / Cost (care and feeding)

As great as Nuance is with their customer service and products, the contracting and pricing were...

Jun 2020
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Manager

Implementation and Training

We had some recent training from Nuance, and it went very well. Nuance did a good job with their...

Jun 2020
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Manager

Functionality and Upgrades

Nuance has updated reporting and analytics compared to other vendors, and the system is a little...

Jun 2020
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Director

Functionality and Upgrades

The platform has been good based on the technology that was available at the time the platform was...

May 2020
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