Commentary Summary
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User Commentary
Service and Support
We received good support from Nuance in terms of leading the implementation, supporting us, and...
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Functionality and Upgrades
There were things that we wanted to see out of the Nuance reporting that were not available at the...
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Relationship
I consider Nuance to be a partner. Their customer service has been excellent. When we have issues...
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Functionality and Upgrades
We are happy with Nuance as a vendor. We use multiple products from them, and we don't have plans to...
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Functionality and Upgrades
The only thing that Nuance could improve on would be providing more automation opportunities. Right...
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Sales and Contracting
Nuance has an aggressive sales approach that we don't like. The vendor's people get very anxious at...
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Other Observations & Comments
I don't think our physicians like the system because it asks them to clarify their documentation. In...
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ROI / Cost
Some of the biggest things that we have gained from the product are automation and the use of AI to...
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Service and Support
There is a disconnect between the back-end team, which is the people that are building the reports...
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ROI / Cost
It seems like anytime there is new functionality or add-on things, we have to pay for every one of...
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Implementation and Training
We didn't have any problems with the vendor’s implementation services. The implementation services...
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Functionality and Upgrades
With the Nuance CDI product, we have some great software and visibility into CDS productivity and...
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Implementation and Training
The vendor provides continuing education for us. The training is very focused. They evaluate us on...
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Functionality and Upgrades
This product supports all the organizational goals we have, and it is very easy for me to show what...
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ROI / Cost
Nuance has some great tools to make not just the lives of the CDS staff members but also the lives...
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Service and Support
For the most part, we get what we need from the product. The vendor is very responsive, and the...
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Future Outlook
One of my favorite things about Nuance is their innovation. They are always keeping us a step ahead...
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Service and Support
The vendor’s service is definitely proactive. We have meetings on a regular basis with customer...
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Relationship
I don't usually interact with more than our customer service manager, but I know who the executives...
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Other Observations & Comments
The vendor is very interested in return on investment and very measurable things, but our industry...
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Implementation and Training
The product's upgrades have gone really well. The initial training was really good; the trainer was...
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Interfacing and Integration
Nuance’s solution integrates easily with our EMR.
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Functionality and Upgrades
People pick up on this product very quickly. It seems to be very intuitive, especially for someone...
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Functionality and Upgrades
The product’s analytics are great. There is productivity we can use to address things with our CDI...
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Functionality and Upgrades
There are glitches with every solution. When we have issues with Nuance's product, we get things...
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Relationship
Nuance has kept their promises. They have presented a contract to us, and we have gone back and...
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Service and Support
As soon as we call the technical support team, issues get addressed on a very timely basis. There...
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Interfacing and Integration
Nuance's product integrates with our EMR system. That is exactly why the product works so well, and...
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Functionality and Upgrades
Someone still has to look at the system. The system is computer software, so it is not fully...
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Implementation and Training
Nuance provides a lot of training through the web and through the solution. The materials can be...
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Implementation and Training
Nuance had CDE One very mapped out and planned out for our implementation phase. And Nuance is...
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Other Observations & Comments
We have seen wonderful things with each upgrade, but I was really comfortable with our previous...
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Service and Support
Because the product is still new to us, Nuance has more of a chatbot that is available as we are...
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Functionality and Upgrades
CDE One is going to be a great tool. It is a reliable tool when we are deep diving and trying to...
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Implementation and Training
I would suggest in the implementation phase that Nuance spend a little bit more time on...
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Functionality and Upgrades
The product meets all of our needs. One of Nuance’s greatest strengths is in the data or the...
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Implementation and Training
Nuance asked us what specific training we would like, and the vendor has hit each point during the...
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Interfacing and Integration
The CDI portion of Nuance’s software is helpful to us because we have integration with other...
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Lessons Learned
There are a couple of things we would like to see changed within the Nuance software, and we have...
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Functionality and Upgrades
There are a couple of functions that we like about Nuance's product. There are two different options...
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Service and Support
We have a resource that we can go to for any questions that we have, and if the resource doesn't...
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Relationship
We have had great success with Nuance. We feel supported, we think Nuance has a great program, and...
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Relationship
We only have good things to say. We have been a partner with Nuance for a long time. They have tons...
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Functionality and Upgrades
We are on the newest software, and there is a lot to be desired. Nuance’s older software was better...
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Relationship
Nuance keeps their promises, but the time it takes to fix problems is too long. There were resources...
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Implementation and Training
We have a list of educators we don't want because they are not quality educators. The really quality...
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ROI / Cost
Nuance is very good at nickel-and-diming. They think they have a superior product, and they did...
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Technology
My other software is not cloud based. There were times that we would see downtime, but productivity...
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Relationship
We didn't need everything that the system offered, so Nuance was very good about working with us to...
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Other Observations & Comments
Because we changed the product to suit our needs, the people who were training us had to modify...
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Functionality and Upgrades
The analytics package in the system is excellent. It has changed the way I report to my leadership...
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Functionality and Upgrades
Nuance's platform is very intuitive. It includes an APR-DRG grouper, which is very efficient. The...
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Service and Support
The system has a knowledge base that has an up-to-date coding clinic and guidelines for appeals and...
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Service and Support
Nuance is very responsive. Their support is almost instantaneous. If we send an email, we get a...
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Functionality and Upgrades
The Nuance product is much easier to use than I expected, and the new upgrade made the reporting...
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Future Outlook
Within CDE One, the reports have often been incorrect since we started, and we do not find that out...
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Functionality and Upgrades
The way that Nuance prioritizes their charts is lacking because their engine isn't always picking up...
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Functionality and Upgrades
I would not buy the system again because of the data integrity. We have found the data to be...
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Sales and Contracting
Nuance doesn’t keep all of their promises because when we went into the agreement, they promised the...
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Implementation and Training
Nuance has really good implementation services. Nuance supports us in capturing our CCs, MCCs, and...
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ROI / Cost
For training, Nuance produces webinars or a strategy academy each month. But for the amount of money...
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Functionality and Upgrades
What Nuance's product is lacking is the ability to capture mortality variables to help us better our...
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Functionality and Upgrades
After upgrades, we typically have an upset with the software. The software may be down or Nuance may...
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Functionality and Upgrades
The CDI specialist can navigate the software pretty easily, but the downfall is that we still have...
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Functionality and Upgrades
CDE One is easy for staff to use and understand. The few people I have had come from other clinical...
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Functionality and Upgrades
From a traditional clinical documentation integrity standpoint, the product meets all our needs, but...
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Service and Support
Nuance’s support is great. When I submit a problem, I can see the dialogue going back and forth, and...
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Implementation and Training
Nuance has done some wonderful things for training, especially recently. The vendor does webinars...
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Interfacing and Integration
CDE One doesn't play with anything that is not from Nuance, and that is a little problematic and...
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Functionality and Upgrades
The reporting capability has been phenomenal. It has been one of the best things for me. From a...
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ROI / Cost
We have moved past the initial idea of clinical documentation integrity of just trying to get a...
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Functionality and Upgrades
I don't know that we could ever fully automate. We are trying to get as close as we can to full...
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ROI / Cost
Nuance absolutely does not avoid charging. I hear nearly constantly from my director about the...
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Functionality and Upgrades
Upgrades are done behind the scenes and are fairly seamless. We know the upgrades are happening, but...
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ROI / Cost
One of my big focuses is driving outcomes. I don't want to just say that we have a good team. That...
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Implementation and Training
Nuance requires that there be a certain level of specialist in the role that they are being trained...
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Relationship
Nuance is having a rough time trying to develop some features of their products that we had...
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Relationship
Nuance meets our needs, and they anticipate and actually bring products out that we haven't...
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ROI / Cost
A few successes that we have had with Nuance are a return on investment based on our capture of...
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Future Outlook
The product remains pretty much the Cadillac of the available CDI programs. Changes continue to be...
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Service and Support
We have great individual and system support. The vendor is immediately available 24 hours a day. We...
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Interfacing and Integration
Unfortunately, when we have a product in the medical field, we need to make sure that it will be...
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Functionality and Upgrades
There are certain points where the solution isn't quite meeting our needs, but overall, we don't...
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Functionality and Upgrades
We are working on automating some things in the product. The solution can suggest certain things,...
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ROI / Cost
We like the product, but when we bought it, we thought that we were going to get it all. The...
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Service and Support
The vendor's people are very knowledgeable. They know the software. During our training, we could...
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