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KLAS Research Director - Mac Boyter
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I love the Nuance reports that I get. We have professional services, so we have a good relationship...

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The biggest thing is an unbelievable analytics package. It is a little bit of a ramp up. But if a...

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I really like the program and everything that we get with it. I feel like I got the whole thing...

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The vendor's methodology is the outlier. I love it. It resonates with me. It makes sense. But it is...

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The system has been amazing. There has been a little bit of a learning curve to really get what we...

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My older staff members have more of a challenge with the system. It prompts us with things that it...

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At the end of the day, we have done some audits between the software decision support and...

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The executives are in touch all the time. They are very supportive. I could not ask for better. I...

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I have not previously been especially privy to the return on investment, but I am now. I do not know...

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The vendor did a phenomenal job with training. We were nobody. We were just learning to deal with...

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There is a bit of a disconnect between the technical side and the clinical operational piece. We...

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Manager

We have the technical team building software. The technical people don't seem like they are quite in...

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Manager

The analytics portion is fantastic. From a staff perspective, I did not quite understand what the...

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Manager

There are some things that we can still do so that the staff members do not have to jump around...

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Manager

One of the challenges that I am facing as we are moving forward and building our program is that we...

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Manager

We started with Nuance CDI Solutions many years ago. We switched to a newer program with an updated...

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Manager

Our implementation with Nuance actually flowed very well. Our IT department was very archaic. Nuance...

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Manager

If our CDI person needs any support from Nuance, the support is there. Our last conference call with...

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Manager

Our overall satisfaction with Nuance is going to get better because they promised us set values....

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VP/Other Executive

I feel that Nuance's CDI product is good. I haven't seen another competing product that I would be...

Dec 2020
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VP/Other Executive

I think Nuance could improve on really understanding what their customer needs. It seems like a lot...

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Manager

Nuance's strength is developing relationships with their clients. I can't say enough about the...

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Manager

We like the strength of Nuance. The system is like an old friend at this point; the product is...

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Manager

For the first few years of our contract, we got quality education, but lately, the education hasn't...

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Manager

When we have a problem with Nuance, somebody gets back to us right away. When we have a question...

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Manager

I will miss Nuance. It is time to choose a product that is cloud based. It is time to have a...

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Manager

We set a goal for a certain thing, and we doubled our goal. A year from now, I believe the vendor...

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Manager

The system is very easy to use because it creates a standard way to review each case, and we have to...

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Manager

I got to listen to the CDI staff members admire the system as they were introduced to the triage...

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Manager

Nuance has introduced the use of the Dragon microphone so that the CDI staff members can compose...

Nov 2020
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Manager

Nuance has some great analytical tools. In the past, we would submit our data in the middle of the...

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Manager

The solution works as promoted. We understand the basic objectives that Nuance wants to accomplish....

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Manager

I don't see how the system really has interoperability other than the fact that we are able to...

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Manager

We do a ton of work, and if we don't get it to the physician, then he or she is not going to sign it...

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Manager

We can use the web support, but we have been able to call someone and be attended to immediately....

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Manager

We are going to go through the system and compare ourselves with other hospitals to see how we...

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Manager

Nuance is all about training. That is what puts them above everyone else. We have gone to basically...

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Nurse

Nuance provided us with education for their coding changes for the COVID-19 pandemic. The vendor...

Oct 2020
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Nurse

In relation to COVID-19, Nuance didn't let us know that the principle diagnosis coding did not...

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Nurse

In the past, Nuance has charged us for every support ticket that we have submitted. But with this...

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Nurse

Nuance updated us every day during the implementation of this solution. They have continued to...

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Nurse

Initially, we were told that this product could design clarifications or queries that would...

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Nurse

We have had some issues with the product's font size. The font size was really small in one place,...

Oct 2020
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Director

We were heavily invested in Nuance, but the project management and planning didn’t go well. The...

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Director

The front-end team members didn’t see a big difference because we were already on an embedded...

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Director

When systems affect physicians, that is where our hospital draws the line. The system broke one of...

Oct 2020
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Director

We had one system, and Nuance was giving us an upgrade for free to CDE One because they wanted to...

Oct 2020
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Director

Nuance gets our data, and they throw it in with everybody else’s data. So whenever we need baseline...

Oct 2020
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Director

The grouper that Nuance has is much better than another vendor’s grouper. The clinical...

Oct 2020
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Director

Nuance presented something that was supposed to be a game changer, but it was a roadblock for me....

Oct 2020
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Director

We had an issue with the product. We don’t have any goals for our frontline staff that pertain to...

Oct 2020
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Director

Nuance uses a broker between them and us, and all of our data goes over an HL7 feed. Nuance pays the...

Oct 2020
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Director

Nuance does charge us for every little thing. Every time we have an acquisition, we have to draw up...

Oct 2020
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Director

We were going to implement CDE One, but we saw some holes and things that should have been fixed...

Oct 2020
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Director

When we looked at the outcomes for our other pilot and for Nuance’s product, it was evident to us...

Oct 2020
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Manager

I would buy Nuance's solution again. I am planning to renew my contract in the future. We get our...

Aug 2020
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Manager

Nuance absolutely keeps all promises. The vendor thinks of things before I do and comes to us with...

Aug 2020
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Manager

I am very happy with the program. It is very intuitive, and there are multiple approaches to get...

Aug 2020
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Manager

I would give the product a high score for supporting our integration goals. Compared to the upgrades...

Aug 2020
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Manager

Having the ability to save changes in the reports would be wonderful. It might take some time for...

Aug 2020
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Manager

I love certain capabilities of the system that I didn't have before. I like the variety of pathways...

Aug 2020
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Director

Nuance's solution is user friendly. It is easy to get into the system and move around and work. I...

Jul 2020
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Director

We have spent a lot of money on a product that, so far, has not given us an advantage to our...

Jul 2020
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Director

Our contacts we have had with the JATA side are responsive to our needs, but because the AI is so...

Jul 2020
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Director

Initially, we were with JATA, and then they partnered with Nuance. That was a huge change because...

Jul 2020
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Director

We have gone through multiple IT versions since we have been with the vendor. The first one was very...

Jul 2020
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Director

We were told that the solution could help us with certain functionality that would reduce some of...

Jul 2020
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Director

We have a champion at the system level who is at a VP level. I think that person will be able to...

Jul 2020
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Director

Nuance didn’t give us enough licenses to cover the FTEs. The cost for one license is ridiculous when...

Jul 2020
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Director

Nuance's go-live team and training on how to use the product have been good. We are still working on...

Jul 2020
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Director

Our main goal in switching to Nuance's system was to create things that stimulated strategic...

Jul 2020
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VP/Other Executive

Nuance CDI Solutions is an AI tool, which is the wave of the future. The solution works very easily...

Jul 2020
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Director

It looks like we are going to another vendor. I am still using Nuance because the other vendor is...

Jul 2020
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Director

During the COVID-19 crisis, Nuance didn’t do reports like other vendors did, but they offered...

Jul 2020
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Director

I am hiring another company. If Nuance and our other vendors would give me what I need, I wouldn’t...

Jul 2020
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Manager

We went through a very bad period where we had a lot of issues with the system. Things haven’t...

Jul 2020
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Manager

Sometimes I feel like I understand the software better than Nuance. That is strange. When I speak to...

Jul 2020
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Manager

MS-DRG was the focus of J.A. Thomas. Once Nuance acquired J.A. Thomas, they added the APR-DRG. We...

Jul 2020
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Manager

If my clinical documentation specialists don't know the diagnosis, they are only going to ask for...

Jul 2020
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Manager

We almost canceled all of the contracts with Nuance. Their service was not good, and the system was...

Jul 2020
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Manager

Some vendors we work with fix issues quickly. That isn't the scenario with Nuance. The data they...

Jul 2020
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Manager

Nuance’s reports are very weak and inaccurate; one report doesn’t match the other. And I have to do...

Jul 2020
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Manager

During the COVID-19 crisis, we had an update from Nuance. We upgraded, but we had a problem where...

Jul 2020
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Manager

The system doesn’t speak with any of our software solutions, and that is one of the problems. The...

Jul 2020
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Manager

I think our satisfaction will go down with Nuance over the next year because the reports are...

Jul 2020
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Manager

The system is cheaper than others. I remember discussing moving to a new product. The Nuance product...

Jul 2020
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Manager

The vendor executives get involved only if they need to sell or present their product. Otherwise, I...

Jul 2020
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Manager

Nuance’s support team is good. The support people communicate well, and they follow up well. But...

Jul 2020
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Manager

I don’t know whether the new software that Nuance wants everybody to go on is considered new...

Jul 2020
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VP/Other Executive

Nuance did not do anything for us through COVID-19. We have some executive involvement from Nuance...

Jul 2020
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VP/Other Executive

CDI integration is Nuance’s biggest issue. There are some things they do, but there are big...

Jul 2020
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VP/Other Executive

We are leaving Nuance’s CDI product right now. I hesitate to dog Nuance at the moment. For CDI, we...

Jul 2020
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VP/Other Executive

The product is good. I don’t think that it has any impact on interoperability. Nuance has a great...

Jul 2020
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VP/Other Executive

Nuance needs to work on their ongoing support and on growing the competency of their CDI team.

Jul 2020
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Analyst/Coordinator

Nuance said they were attempting to work on a solution to integrate with our enterprise system, but...

Jun 2020
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Analyst/Coordinator

We can’t do our jobs without Nuance’s tool or a tool like it. I would assume the system is part of...

Jun 2020
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Analyst/Coordinator

The system is a very complex product. Once people understand it, it is fine, but there is a steep...

Jun 2020
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Analyst/Coordinator

Nuance’s new software looks pretty good and cool. They are delivering new technology. I would say it...

Jun 2020
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Analyst/Coordinator

We looked at coding software, and COVID-19 codes were updated and done before Nuance could even roll...

Jun 2020
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Analyst/Coordinator

We had the same contact person for a long time, and that person moved on. Another person was brought...

Jun 2020
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Analyst/Coordinator

Nuance has recently rolled out the latest and greatest thing. We don’t own that thing; we have their...

Jun 2020
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Analyst/Coordinator

Our interactions with the vendor's people have been a bit of a mixed bag. There is a person who...

Jun 2020
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Analyst/Coordinator

Nuance’s software is great, and the people who handle our cases directly, like our client managers,...

Jun 2020
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Manager

Nuance has been excellent. They want to work with us. I will often get notes from Nuance saying that...

Jun 2020
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Manager

As great as Nuance is with their customer service and products, the contracting and pricing were...

Jun 2020
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Manager

We had some recent training from Nuance, and it went very well. Nuance did a good job with their...

Jun 2020
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Manager

Nuance has updated reporting and analytics compared to other vendors, and the system is a little...

Jun 2020
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Director

The platform has been good based on the technology that was available at the time the platform was...

May 2020
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Director

The vendor has been really great. They have been really responsive to us. The vendor is helping to...

May 2020
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Director

In the beginning, I don’t think anybody had a whole lot of data to bring forth. Anything that we...

May 2020
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Director

The vendor is good at what they do. But the cost is not worth it. I am sure the vendor has lost...

May 2020
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Director

The biggest downfall is that the vendor nickel-and-dimes us to death. Cost is the biggest issue....

May 2020
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Director

I have gone through multiple implementations at the same time. Once the vendor implements, they give...

May 2020
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Director

The vendor has different products, but we are a big system, and we started out with one software....

May 2020
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Director

The vendor has new technology that prioritizes cases. I haven’t used it, but I have seen it. The...

May 2020
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Director

We are fairly happy with the product. If I had to make a decision today based on my current...

May 2020
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Director

I would like the vendor's product to integrate with their coding product like other vendors'...

May 2020
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Director

The vendor's phone and web support people take a long time to get anything done. There was a...

May 2020
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Director

The vendor does really well with executive involvement. I had many calls after I got home from the...

May 2020
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Director

The vendor needs to be thinking ahead about complete and accurate documentation to help us with our...

May 2020
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VP/Other Executive

My advice to others would be to make sure that what they ask for is actually aligned in the contract...

Apr 2020
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VP/Other Executive

Our point of contact has checked on us to see whether there is anything we need during the pandemic....

Apr 2020
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VP/Other Executive

When we first went live, what we had was not what had been shown to us in the demo. We had been led...

Apr 2020
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VP/Other Executive

We are having to work back and forth in two systems because the Nuance system doesn't do one thing....

Apr 2020
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VP/Other Executive

With contracts, everybody needs to be on the same page in terms of what is in the contract....

Apr 2020
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Nurse

Everything is already embedded in the software. We can use the product to search for COVID-19. The...

Apr 2020
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Nurse

I would assume that the solution is part of our long-term plans because it benefits the company and...

Apr 2020
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Nurse

The support we have from Nuance is very good. Whatever we need, they provide it to us. They are very...

Apr 2020
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Nurse

The vendor has done well with following up after an implementation. The company was bought by Nuance...

Apr 2020
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Nurse

Most people are on top of their game. Our review of the product shows that we are applying what...

Apr 2020
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Nurse

However Nuance promoted the system, that is what we have been experiencing. The system works. Nuance...

Apr 2020
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Nurse

I hope the vendor doesn't increase the price so we can keep the software because we are used to it....

Apr 2020
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VP/Other Executive

The vendor needs more continuity between their trainers. We have had some challenges historically...

Apr 2020
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VP/Other Executive

The quality of the vendor's consultants has decreased over the years that I have been involved with...

Apr 2020
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Director

I think there is always a need to connect, even though we are always in conversation with Nuance. We...

Apr 2020
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Director

Our system is top notch in how it integrates with our EHR. The integration with the CAC piece has...

Apr 2020
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Director

I would purchase Nuance's product again. The only problem is that the product doesn't play well with...

Mar 2020
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Director

Nuance's executives change so often, but we started out with an account representative that we...

Mar 2020
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Director

We got our ROI a couple of months after our implementation. The solution is very user friendly and intuitive....

Mar 2020
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Director

If someone were looking to implement the product, my advice would be to ask Nuance whether their...

Mar 2020
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Manager

Nuance does very well with delivering new technology that meets our needs. They are pushing to make...

Mar 2020
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Manager

The system works as it was sold to us. Nuance is always spot on, and everything that they upgrade works....

Mar 2020
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Manager

Nuance CDI Solutions has an interoperability problem, and I think that is because our enterprise...

Mar 2020
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Manager

Nuance CDI Solutions doesn’t integrate with our enterprise system, so our end users have to keep two...

Mar 2020
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Manager

Nuance has been doing well with ongoing support. When I call them for support, they are helping us...

Mar 2020
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Manager

Nuance is very proactive. We tell them when glitches are happening, they think about them overnight,...

Mar 2020
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Manager

Nuance is heavily involved in terms of executive involvement. They come out, and we touch base with...

Mar 2020
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Manager

I am hoping that we will be very satisfied with the system a year from now because we need to...

Mar 2020
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Manager

There are two different CDI philosophies: one focused on clinicians and one focused on coding. The...

Mar 2020
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