Nuance CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Unfortunately, when we have a product in the medical field, we need to make sure that it will be...
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There are certain points where the solution isn't quite meeting our needs, but overall, we don't...
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We are working on automating some things in the product. The solution can suggest certain things,...
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We like the product, but when we bought it, we thought that we were going to get it all. The...
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The vendor's people are very knowledgeable. They know the software. During our training, we could...
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Nuance is doing very well. We can tell that they are doing well because we have been around a long...
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We would like to see more compatibility with some of the reports from Nuance. We would love to see...
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If we need something done immediately, we can always call the vendor and get an immediate response....
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CDE One is a classic program, and it interfaces with our EMR very well. We have the fixed CDI...
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I don’t really have any recommendations for Nuance right now. They are continually adding things to...
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Getting familiar and feeling at ease with the program does take maybe three months for new users.
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We have a long-term partnership with Nuance. We work really well with them, and they provide awesome...
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We don't know who our account representative from Nuance is. Nuance has had some turnover. We have...
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CDE One isn't compatible with our EMR. It can't do our triage or prioritize our accounts. We have to...
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The vendor is good at keeping the system updated on regulations and requirements. Nuance handles...
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Almost everyone who uses the system has a certain pain point with it. Nuance's invoicing for their...
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I am not a fan of Nuance CDI Solutions. I feel like there are better products out there. I don't...
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If issues with Nuance CDI Solutions arise, it takes Nuance far too long to fix things. That ends up...
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We have received excellent service from Nuance. We have been lucky because the vendor's people have...
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We have recommended the product to others, and we will continue to do so. If everything continues on...
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The vendor's implementation people went above and beyond to help us with a transition. They did a...
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We have been very happy with the vendor's support. Our resource people have changed, and everything...
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We have no complaints about the new technology that the vendor is delivering. It is the best...
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Our contact person has done a really nice job of keeping us informed of their services and being as...
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We like the system's chart reviews and documentation abilities. Those features helped us transition...
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The vendor has given us a pretty comprehensive fee structure. They haven't nickel-and-dimed us.
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Nuance CDI Solutions does a good job of integrating information so that we can see it in one place....
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Everybody wants the product to be 100% accurate, and it is not. I understand why it is the way it is...
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Nuance has taken our suggestions and worked with things that we are doing in order to improve the...
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CDE One is a product for clinical documentation specialists. One of the benefits of this product is...
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We have worked with Nuance for years. I meet with them regularly, and we assess any outstanding...
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Nuance is responsive to changes, and they have great analytics. I like to be transparent with my...
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If I were buying again, I would like to be able to assess other products. I would like to be able to...
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As far as integration goes, the vendor does some custom work to mold the product to what we need.
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I would definitely not buy the product again. It was way too hard to learn. We had a lot of initial...
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I work with several people from Nuance, and I really like that they aren’t generalized. Nuance’s...
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Our initial implementation was fine, but we have had little glitches with some of the updates....
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We are still having issues with the solution's AI learning in terms of the recommendations that it...
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Nuance has dashboards that compare things like the risk of mortality and the severity of illness...
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I have been able to negotiate some charges with Nuance, and they have worked with us to move...
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Nuance is very engaging. They are very good about letting us know what is coming and about improvements....
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CDE One has been especially beneficial with prioritizing our chart reviews and documentations....
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The implementation services are fantastic. The updates are so painless and seamless, and Nuance has...
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I would rate the product working as promoted even higher if I could. I couldn't be happier with the...
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We are having a bit of a struggle with CDE One integrating with other software solutions. CDE One...
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There are some things that could be improved with the system. Far and wide, the system delivers and...
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On the analytics side, I would like more customization in terms of the reporting visibility. Right...
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We have found that the system will only accept a certain number of documents. That isn't to say that...
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Staff can only trend 30 days' worth of production. When we are coming to annual evaluations and I...
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There is something I would love to see changed with the analytics. We have the reports built into...
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I don't think the system is completely intuitive. There are some things that are hidden. There are...
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Nuance does well with delivering new technology. There are a lot of conversations. Of course,...
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The phone and webs support people are so responsive. We get answers from them very quickly.
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The executive involvement is great. I know Nuance's chain of command. I have the executives' contact...
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CDE One has been a game changer for us. The system has provided visibility into the reporting so...
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My overall satisfaction will go up a year from now, especially based on conversations I have had...
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We migrated to CDE One afters some organizational changes. CDE One isn't as flexible as our previous...
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Nuance's customer service is excellent. The client manager that I work with is very good. When I...
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The CDE One training and implementation processes were very good. Even though those happened during...
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Nuance does the planning phase well. That includes making sure we have the information and things we...
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The product that competes with CDE One was more embedded, and its functionality wasn't as robust as...
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The feedback from all the nurses is that they want a better way to reconcile cases with our coding...
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I wouldn't have a good friend use Nuance's CDI piece because that piece costs me time.
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Nuance is more of a partner to us than just a vendor. They are really interested in helping us be...
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We have seen an ROI from Nuance's product. When Nuance was presenting the solution's ROI to us, if...
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We like that the product provides educational pieces, decision trees, and helpful tips for clinical...
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Overall, CDE One is a good, innovative product. Nuance is constantly improving the program, and that...
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The vendor’s training is very good. The relationship that we have developed with the trainers is...
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There are new updates that support mortality work, but we need to learn the process and learn what...
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If we see a problem with the product, we can give recommendations. We can get support so that we can...
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We heard the announcement that Nuance is going to Microsoft for transcription. If the company is...
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Since we went live on the system, Nuance has made some enhancements. They have been working to...
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When we have questions, Nuance responds promptly. We are still learning the product, but it is...
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In terms of how the future looks, we are committed to the Nuance program for our clinical...
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One of the main reasons that we were excited about the solution was because it had a triage ability....
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There hasn't been anything mind-blowing out there related to technology recently. However, if...
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As soon as there is a new update, we get training immediately, and then Nuance does a follow-up...
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We can get frequent reports from Nuance's product, and we can also measure the productivity of the...
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The product is not bidirectional yet with our EMR, but that may be a routing issue with our EMR.
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The patient list makes the product easy to use. Also, the system uses red, yellow, and green...
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CDE One has been great. It does what the vendor told us that it would do, and I feel good about its...
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One minor problem with the system is that its rankings are triggered before anything useful is on...
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There is only one thing that I have requested for the solution's functionality, and I am sure that...
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The vendor responds when I have technical questions or need to get things fixed, like work orders....
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Something Nuance does well is their training and upgrades. They are always upgrading. We have had...
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Nuance does a great job with their CDI solution. I gave Nuance a lot of feedback based on an...
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Nuance doesn't keep all of their promises. They get around to them eventually, but that takes a...
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The vendor needs to have a timelier response to requests to fix issues. There were some things that...
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We have had to initiate momentum with Nuance over the last year. They have not reached out to us to...
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We have received a good return on our investment with Nuance CDI Solutions, but I also have great...
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Nuance CDI Solutions is getting better. The enhancements that we really need to make it a more...
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Nuance is a phenomenal vendor partner for us, and the client support that we have is just...
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We have so much more data and analytics with Nuance's system than we had with our old system. We...
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The vendor enhances their system pretty frequently. If there are items that we bring forward that we...
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I haven't ever really used the phone or web support from Nuance because I always go to my vendor...
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We have quite a few products that we have purchased from Nuance, and we are still rolling some of...
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We have gotten our money’s worth. The system has been an invaluable upgrade. There has been value...
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I will tell anybody looking for a total package to really support their staff that Nuance's solution...
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The enhancements that the vendor is talking about really make the functionality better. I don’t see...
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We are used to a product that will talk to the coding software a little bit more, but that is...
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The solution is just a great product. It really does what we intended it to do. Those that think...
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I don’t think the solution is necessarily meeting all of our needs. From a staff-reporting...
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We are really happy with what Nuance CDI Solutions has brought to the department and the options...
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I rave about the analytics platform that Nuance has. The reports are great, and I can slice and dice...
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We have what we need when we need it from a training perspective. The vendor has strategy academies...
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The vendor implemented a live-chat feature, so if someone has a software question, they can just...
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Nuance is honest and up to date in keeping us informed on how they are improving things and in the...
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I have worked with several different vendors, and Nuance is the gold standard. They have lots of...
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CDE One is great. The AI picks up everything, as long as our documentation is consistent. The system...
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We work with Nuance and talk about what could improve. They are very much into taking our feedback...
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CDE One feels clunky, but that is not all Nuance's fault; that is due to merging with an antiquated...
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Our implementation and training went extremely well. I felt very supported by the vendor. They made...
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This solution has a completely different process from our last solution. Our biggest challenge had...
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The vendor could be more innovative on the front line. They have been focused on concurrent CDI, but...
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Our relationship with Nuance is still good, but we decided to stop implementing their products...
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