Artiva HC Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 2:37:06 PM and Model.EvProductId = 215423

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User Commentary

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Director

Functionality and Upgrades

Assuming that we keep our patient accounting system, we will keep Artiva HC as part of our long-term...

Aug 2020
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Director

Other Observations & Comments

One of the reasons I wouldn't buy the system again is that it is so complex. It is almost too...

Aug 2020
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Director

Implementation and Training

In terms of Ontario Systems keeping their promises, the issue isn't that they don't intend to keep...

Aug 2020
 Helpful

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Director

Implementation and Training

We are still fixing things that weren't designed correctly the first time, but the implementation...

Aug 2020
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Director

Implementation and Training

Ontario Systems doesn't know how to train. We had to ask them for training material, and then we had...

Aug 2020
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Director

Functionality and Upgrades

The version that we installed had some bugs. We had major issues for the first while, so we had to...

Aug 2020
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Director

Interfacing and Integration

I don't know that I would consider Ontario Systems a new tech company that is on the cutting edge....

Aug 2020
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Director

Service and Support

We tend to give Ontario Systems all of our issues so that they can help us out. We pay for the help;...

Aug 2020
 Helpful

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Director

Other Observations & Comments

I would tell others who are getting Artiva HC to pay attention during the implementation and to get...

Aug 2020
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Manager

Service and Support

We have good involvement from the executive members of Ontario Systems. I feel like I am spoiled in...

Jun 2020
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Manager

Service and Support

We have used an API interface with some of our billing areas during the COVID-19 crisis. The vendor...

Jun 2020
 Helpful

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Manager

Service and Support

Artiva HC is part of our long-term plans. We use the system for self-pay. I would buy the system...

Jun 2020
 Helpful

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Manager

Service and Support

Overall, I would say that the vendor keeps their promises about 85% of the time. I have been waiting...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We have gotten the vendor to be a lot more comprehensive in terms of charging. The vendor has done a...

Jun 2020
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Manager

Functionality and Upgrades

Over time, I personally feel that the implementation team from Ontario Systems has gotten better. My...

Jun 2020
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Manager

Service and Support

Ontario Systems delivers new technology. They have really pushed the envelope recently with a lot of...

Jun 2020
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Manager

Service and Support

I have never had a problem with the support from Ontario systems. The support people are very good...

Jun 2020
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Manager

Service and Support

The vendor’s service is proactive. Ontario Systems contacts me when things are bad, and if I don’t...

Jun 2020
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Manager

Functionality and Upgrades

For me, our biggest things is managing our workflow, and that has been working well for us with...

Jun 2020
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Manager

Service and Support

I am getting my money’s worth because the vendor goes above and beyond in a lot of ways to help me....

Jun 2020
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Manager

Implementation and Training

The education outlet from Ontario Systems has more of a community now than it did in the beginning....

Jun 2020
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Manager

Functionality and Upgrades

Artiva HC works very well. It meets my expectations. The product is easier to use than I thought it...

Jun 2020
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Manager

Service and Support

There were a couple of areas where Ontario Systems could have done more, and I know the vendor is...

Jun 2020
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Manager

Other Observations & Comments

I want some things from the vendor that will really make the product meet our needs. I want a...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has told us to let them know when we need anything regarding COVID-19, but we haven't...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

I haven't had an issue with Ontario Systems. Anytime I have called in for help with any problem, the...

Apr 2020
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Director

Other Observations & Comments

Artiva HC does well for us. We don’t have a lot of issues in terms of calls dropping or not going...

Feb 2020
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Director

Service and Support

I don’t have a lot of interaction with Ontario Systems. I have someone who really handles the...

Feb 2020
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Director

Functionality and Upgrades

I don’t see much happening from the dialer standpoint. There is not much that needs to change there,...

Feb 2020
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Manager

Functionality and Upgrades

Artiva HC is a good product. We can’t update it. We are not using it to its fullest capacity because...

Jan 2020
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Manager

Implementation and Training

Our implementation process wasn't the greatest. I didn't have a very good opinion of Ontario Systems...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We haven't had any upgrades, but I am sure the vendor has upgraded. With our host system, we have...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

We haven’t had any ongoing training.

Jan 2020
 Helpful

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Analyst/Coordinator

Future Outlook

Our relationship with Ontario Systems has always been great. Unfortunately, we actually implemented...

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

Ontario Systems has done exceedingly well. We went through several implementations in trying to...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of workflows, what we liked about Ontario Systems is that they provided us with the ability...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We would run into issues during the nightly processing. We have such a large inventory, and I am on...

Jan 2020
 Helpful

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Analyst/Coordinator

Relationship

When we told Ontario Systems that we were moving away from them, they were very professional. Of...

Jan 2020
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Analyst/Coordinator

Lessons Learned

The maintenance for this system was high at first because we were in implementation mode for several...

Jan 2020
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Manager

Lessons Learned

We are making progress with the product, but we use internal creativity and talent as much as we...

Jan 2020
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Manager

Functionality and Upgrades

I support the product, but there are technical limitations. Ontario Systems could improve the...

Jan 2020
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Manager

Service and Support

We believe there is a third party involved in the cloud support. Ontario Systems moved us to the...

Jan 2020
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Manager

Lessons Learned

We customize the product as much as we can, but we have a third-party team in the middle. That team...

Jan 2020
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Manager

Functionality and Upgrades

We are getting value because we have stuck with Ontario Systems. We have customized many things...

Jan 2020
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Manager

Service and Support

If I could ask Ontario Systems to work on specific things, I would want them to build in reports and...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Before we got Artiva HCx, we could run collection reports, but there was no logic tied to the...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Before we used Artiva HCx, my organization was printing reports, and I couldn't get access to them....

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Ontario Systems has been a trusted partner for me. I pitched the idea of using the system to my...

Oct 2019
 Helpful

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VP/Other Executive

Future Outlook

My satisfaction with Artiva HCx will stay the same over the next 12 months. When Ontario Systems...

Oct 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

There is room for improvement in the ease of use of Artivia HCx. The user interface is the problem....

Oct 2019
 Helpful

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VP/Other Executive

Relationship

Ontario Systems has been a good partner for us. Most of our challenges with them have been related...

Sep 2019
 Helpful

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VP/Other Executive

Relationship

Ontario Systems has added some things that we just haven’t been able to take advantage of. To my...

Sep 2019
 Helpful

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Director

Other Observations & Comments

Whether Ontario Systems is part of our long-term plans is questionable. We are looking at the...

Sep 2019
 Helpful

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Director

Other Observations & Comments

The answer to whether Ontario Systems charges for every little thing is more complicated than a yes...

Sep 2019
 Helpful

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Director

Service and Support

We have had some issues with our dialer. We are on hold to get a new one, but Ontario Systems has...

Sep 2019
 Helpful

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Director

Implementation and Training

Right now, we don't get much training from Ontario Systems.

Sep 2019
 Helpful

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Director

Functionality and Upgrades

Our collectors and other staff members find the system to be easy to navigate and to maintain. The...

Sep 2019
 Helpful

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Director

Technology

We haven't been delivered much new technology. I don't know whether Ontario Systems does any monthly...

Sep 2019
 Helpful

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Director

Interfacing and Integration

We have multiple regional critical facilities, and Ontario Systems' product integrates with our...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

I have been using the dashboard, the reporting features, and some other system capabilities more...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

One thing that is a big deal for my staff is that Artiva HCx isn't as efficient as it could be at...

Sep 2019
 Helpful

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Director

Service and Support

I like Ontario Systems' service people. The vendor has pretty good service. We bought the service as...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

The issue with Artiva HCx is there are a lot of technical codes, like scripts, that need to be done,...

Sep 2019
 Helpful

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Director

Interfacing and Integration

We have used the vendor's managed services to clean up some things that weren't implemented in an...

Sep 2019
 Helpful

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Director

Service and Support

I have had the same sales representative from Ontario Systems for a long time and have had a great...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

Artiva HCx is very important to our business. It is our lifeline; we utilize it, we have pulls built...

Aug 2019
 Helpful

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Director

Relationship

I would like to be made more aware of enhancements and new versions of the system, but I don’t think...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

We don’t have a really complicated workflow, but the system's dialer helps us manage thousands of...

Aug 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We were down for a week or so with Ontario Systems, and that does make an impact. I couldn't say...

Jul 2019
 Helpful

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Analyst/Coordinator

Service and Support

Ontario Systems has gotten better. When I first started troubleshooting with Ontario Systems, they...

Jul 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Ontario Systems' tool definitely puts a positive on the revenue. We are reaching a lot more patients...

Jul 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We use Artiva HCx for outbound calling. If representatives have to dial out themselves, and all they...

Jul 2019
 Helpful

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Analyst/Coordinator

Service and Support

Ontario Systems is definitely willing to work with changes; they are very innovative. I suggest...

Jul 2019
 Helpful

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