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Artiva HC Comments
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KLAS Research Fulfillment Director - Joshua Jensen
Subject Expert

Joshua Jensen

Research Fulfillment Director

joshua.jensen@klasresearch.com

(801) 734-1585

 
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User Commentary

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Director

Functionality and Upgrades

Assuming that we keep our patient accounting system, we will keep Artiva HC as part of our long-term...

Aug 2020
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Director

Other Observations & Comments

One of the reasons I wouldn't buy the system again is that it is so complex. It is almost too...

Aug 2020
(0)
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Director

Implementation and Training

In terms of Ontario Systems keeping their promises, the issue isn't that they don't intend to keep...

Aug 2020
(0)
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Director

Implementation and Training

We are still fixing things that weren't designed correctly the first time, but the implementation...

Aug 2020
(0)
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Director

Implementation and Training

Ontario Systems doesn't know how to train. We had to ask them for training material, and then we had...

Aug 2020
(0)
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Director

Functionality and Upgrades

The version that we installed had some bugs. We had major issues for the first while, so we had to...

Aug 2020
(0)
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Director

Interfacing and Integration

I don't know that I would consider Ontario Systems a new tech company that is on the cutting edge....

Aug 2020
(0)
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Director

Service and Support

We tend to give Ontario Systems all of our issues so that they can help us out. We pay for the help;...

Aug 2020
(0)
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Director

Other Observations & Comments

I would tell others who are getting Artiva HC to pay attention during the implementation and to get...

Aug 2020
(0)
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Manager

Service and Support

We have good involvement from the executive members of Ontario Systems. I feel like I am spoiled in...

Jun 2020
(0)
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Manager

Service and Support

We have used an API interface with some of our billing areas during the COVID-19 crisis. The vendor...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Artiva HC is part of our long-term plans. We use the system for self-pay. I would buy the system...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Overall, I would say that the vendor keeps their promises about 85% of the time. I have been waiting...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have gotten the vendor to be a lot more comprehensive in terms of charging. The vendor has done a...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Over time, I personally feel that the implementation team from Ontario Systems has gotten better. My...

Jun 2020
(0)
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Manager

Service and Support

Ontario Systems delivers new technology. They have really pushed the envelope recently with a lot of...

Jun 2020
(0)
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Manager

Service and Support

I have never had a problem with the support from Ontario systems. The support people are very good...

Jun 2020
(0)
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Manager

Service and Support

The vendor’s service is proactive. Ontario Systems contacts me when things are bad, and if I don’t...

Jun 2020
(0)
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Manager

Functionality and Upgrades

For me, our biggest things is managing our workflow, and that has been working well for us with...

Jun 2020
(0)
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Manager

Service and Support

I am getting my money’s worth because the vendor goes above and beyond in a lot of ways to help me....

Jun 2020
(0)
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Manager

Implementation and Training

The education outlet from Ontario Systems has more of a community now than it did in the beginning....

Jun 2020
(0)
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Manager

Functionality and Upgrades

Artiva HC works very well. It meets my expectations. The product is easier to use than I thought it...

Jun 2020
(0)
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Manager

Service and Support

There were a couple of areas where Ontario Systems could have done more, and I know the vendor is...

Jun 2020
(0)
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Manager

Other Observations & Comments

I want some things from the vendor that will really make the product meet our needs. I want a...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor has told us to let them know when we need anything regarding COVID-19, but we haven't...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

I haven't had an issue with Ontario Systems. Anytime I have called in for help with any problem, the...

Apr 2020
(0)
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Director

Other Observations & Comments

Artiva HC does well for us. We don’t have a lot of issues in terms of calls dropping or not going...

Feb 2020
(0)
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Director

Service and Support

I don’t have a lot of interaction with Ontario Systems. I have someone who really handles the...

Feb 2020
(0)
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Director

Functionality and Upgrades

I don’t see much happening from the dialer standpoint. There is not much that needs to change there,...

Feb 2020
(0)
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