IntelliSite Pathology Solution (Non-US)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

I have used a different system before that I personally find is better than Philips' system. There...

Feb 2022
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Physician

In Philips' system, we can't just list all the annotations. With my previous system, when I reported...

Feb 2022
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Physician

In Philips' system, the cases randomly move because there are different folders. There is an in-prep...

Feb 2022
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Physician

When we have looked at a slide with other systems, they say we have looked at the slide. But when a...

Feb 2022
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Physician

When we told Philips about some things we wanted, they were on board but told us those things...

Feb 2022
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Physician

Philips' system crashes frequently, almost daily. When it crashes, we can't report in it because our...

Feb 2022
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Physician

Something I like about Philips is that when we annotate, we can choose different colors for the...

Feb 2022
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Director

Clearly, Philips has a significant amount of financial resources behind them, and that gives us some...

Aug 2021
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Director

Generally, we are okay in terms of technical performance. Some scanning issues have recently come to...

Aug 2021
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Director

Philips has quite a reputation for charging businesses. Sometimes those charges feel like a premium.

Aug 2021
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Director

Philips does not keep all their promises. The main issue is setting expectations and then meeting...

Aug 2021
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Director

Philips executives are accessible. We can always access the team members.

Aug 2021
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Director

Philips is always talking about how they have an operational excellence team to optimize the use of...

Aug 2021
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Director

I frequently hear about some dissatisfaction with Philips' support responsiveness. It isn’t easy to...

Aug 2021
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Manager

We hoped that the solution would improve our speed. It has done that, but not as much as we had...

Jul 2021
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Manager

We did a procurement process, put together specification requirements, and scored several vendors'...

Jul 2021
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Manager

Our implementation with Philips was pretty good, but everything was complicated by the pandemic....

Jul 2021
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Manager

As soon as we book a specimen, we can see that a case is coming up in the solution. Once we have...

Jul 2021
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Manager

We have a contract with Philips, and I don't believe that they have charged us for anything beyond...

Jul 2021
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Manager

My satisfaction with Philips in 12 months should be high. We are working on some things with them...

Jul 2021
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Manager

The solution is helping us save time, and we can use that time to do extra work. The solution has...

Jul 2021
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Manager

Philips has a user group, and the people in that group have been asking for many different things....

Jul 2021
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Manager

We did a proof of concept with Philips to see whether the product was okay and whether we could have...

Jul 2021
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Manager

We have not actually reduced costs by using the platform. Our organization has many sites and looks...

Jul 2021
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Manager

We do reports in our lab information system, but the Philips product and LIS are connected and...

Jul 2021
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Manager

The system has all the tools and functionality that we need. It is easy to use. We can easily just...

Jul 2021
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Manager

There is a local team from Philips that we work with. I know there are a lot of projects coming in...

Jul 2021
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Manager

I would like Philips to work on cytology because it is not possible to scan a cytology slide. The...

Jul 2021
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Manager

We did a benchmarking process with all the possibilities of solutions and scanners before choosing...

Jul 2021
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Director

IntelliSite Pathology Solution is easy to use. We have not had too many upgrades; we maybe had two...

Jun 2021
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Director

IntelliSite Pathology Solution is expensive, and Philips charges for every little thing. That is the...

Jun 2021
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Director

I like that Philips produces the results as marketed for IntelliSite Pathology Solution. They fit...

Jun 2021
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Director

Philips is slightly slower in terms of rolling out new technologies when compared to other players...

Jun 2021
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Director

IntelliSite Pathology Solution is top class in terms of the quality of the scanner, the speed, and...

Jun 2021
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Director

Philips has their own proprietary version of the image format, so we are not able to connect...

Jun 2021
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Physician

When we went to Philips, we were hoping for or expecting an upgrade that didn’t happen. The Philips...

Jun 2021
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Physician

During COVID-19, Philips has done well supporting us remotely. They have been able to help us out.

Jun 2021
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Physician

Philips' executive involvement is a bit too much. They are quite involved and active.

Jun 2021
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Physician

The training the vendor provided was very good. It was very hands on. But because the platform is...

Jun 2021
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Physician

I like that the IntelliSite platform is easy to use. It is easy to move around within the software.

Jun 2021
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Physician

A significant portion of the slide images are not high quality, so I have to retake the images. In...

Jun 2021
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Physician

I cannot share cases with a friend or a colleague in a different hospital or location unless that...

Jun 2021
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Physician

If I am having a virtual meeting with lots of people, and I want to add some histology but keep the...

Jun 2021
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VP/Other Executive

The system is not free. It is very expensive, and there are cheaper options.

Jun 2021
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VP/Other Executive

When I ask for something, Philips always attends to my demands very quickly. However, it takes some...

Jun 2021
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VP/Other Executive

There are a few things that I don't like, but they aren't the most important things. The system is...

Jun 2021
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VP/Other Executive

I am optimistic about our future satisfaction because the vendor promised that they would command...

Jun 2021
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