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IntelliSite Pathology Solution (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
Things are going pretty well with Philips. We have overcome the majority of the issues that we had...
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VP/Other Executive
Other Observations & Comments
We need a better customer experience. That would mean more direct integration with our LIS. I think...
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VP/Other Executive
Relationship
In general, the vendor does keep all of their promises. It is a bit complicated to make some deals,...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor does charge for every little thing, but other companies that are in the field gradually...
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VP/Other Executive
Functionality and Upgrades
If the decision were up to me, I would purchase the system again, but the scanners are getting older...
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VP/Other Executive
Other Observations & Comments
I know that improvement in hardware in other companies has very much surpassed Philips' improvement...
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VP/Other Executive
Functionality and Upgrades
We would love to have the system be functional. It is difficult to use. Philips is mostly focused on...
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VP/Other Executive
Other Observations & Comments
We had to work on integration. It was not naturally offered, of course. We had to get it more or...
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VP/Other Executive
Functionality and Upgrades
We have two kinds of end users. The pathologists are one kind, and they find the system easy to use....
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VP/Other Executive
Relationship
The vendor does well with executive involvement. We only involve the executives when we really need...
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VP/Other Executive
Other Observations & Comments
IntelliSite Pathology Solution is quite costly, but the benefit is also good. Nowadays, there are...
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VP/Other Executive
Interfacing and Integration
I would recommend the system to others because the implemented solution improves the workflows. CEOs...
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VP/Other Executive
Technology
I hope that some hardware improvement will take place in the next two or three years. On the...
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VP/Other Executive
Future Outlook
We are staying with Philips; we are continuing to work with them, and we won’t change. We are...
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Director
Functionality and Upgrades
We are planning on replacing the scanners and transitioning away from Philips in other areas because...
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Director
Future Outlook
Philips has a lot of potential, but they don't house all the potential that they have. Following our...
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Director
Functionality and Upgrades
Importing certain photos is possible. Doing that can be very difficult, but not impossible. If we...
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Director
Service and Support
Our facility is heavy with web support. We don't have a problem with the vendor's service; the...
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Director
Relationship
I am happy with the vendor. Because of Philips, I am an expert. Philips made that possible because...
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VP/Other Executive
Functionality and Upgrades
When I want to share a slide from the product, there is insufficient technology for that. It isn't...
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VP/Other Executive
Relationship
Philips promised an application that would include features where we could create AI tools to...
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VP/Other Executive
Functionality and Upgrades
I am disappointed that we can't yet exchange images outside of the hospital. But that is a...
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VP/Other Executive
ROI / Cost (care and feeding)
IntelliSite Pathology is expensive. The financial return concerning reimbursement is not good. I am...
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VP/Other Executive
Functionality and Upgrades
Exchanging images is difficult because the images are very big. So although it is possible to send...
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VP/Other Executive
Other Observations & Comments
The problems will be solved if Philips sells the product or if another company, like Sectra, takes...
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VP/Other Executive
Functionality and Upgrades
We use the integration between the Philips product and our LIS every day, and the integration is...
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VP/Other Executive
Relationship
With the development of the new scanner, normally that would have been included within our existing...
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VP/Other Executive
Functionality and Upgrades
Philips is the only one to guarantee that whatever is on the slides will also be present on the...
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VP/Other Executive
Interfacing and Integration
One of the advantages of the Philips integration with our LIS is that if I scan the barcode on the...
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