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IntelliSite Pathology Solution (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Clearly, Philips has a significant amount of financial resources behind them, and that gives us some...

Aug 2021
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Director

Generally, we are okay in terms of technical performance. Some scanning issues have recently come to...

Aug 2021
||
(0)
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Director

Philips has quite a reputation for charging businesses. Sometimes those charges feel like a premium.

Aug 2021
||
(0)
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Director

Philips does not keep all their promises. The main issue is setting expectations and then meeting...

Aug 2021
||
(0)
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Director

Philips executives are accessible. We can always access the team members.

Aug 2021
||
(0)
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Director

Philips is always talking about how they have an operational excellence team to optimize the use of...

Aug 2021
||
(0)
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Director

I frequently hear about some dissatisfaction with Philips' support responsiveness. It isn’t easy to...

Aug 2021
||
(0)
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Manager

We hoped that the solution would improve our speed. It has done that, but not as much as we had...

Jul 2021
||
(0)
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Manager

We did a procurement process, put together specification requirements, and scored several vendors'...

Jul 2021
||
(0)
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Manager

Our implementation with Philips was pretty good, but everything was complicated by the pandemic....

Jul 2021
||
(0)
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Manager

As soon as we book a specimen, we can see that a case is coming up in the solution. Once we have...

Jul 2021
||
(0)
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Manager

We have a contract with Philips, and I don't believe that they have charged us for anything beyond...

Jul 2021
||
(0)
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Manager

My satisfaction with Philips in 12 months should be high. We are working on some things with them...

Jul 2021
||
(0)
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Manager

The solution is helping us save time, and we can use that time to do extra work. The solution has...

Jul 2021
||
(0)
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Manager

Philips has a user group, and the people in that group have been asking for many different things....

Jul 2021
||
(0)
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Manager

We did a proof of concept with Philips to see whether the product was okay and whether we could have...

Jul 2021
||
(0)
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Manager

We have not actually reduced costs by using the platform. Our organization has many sites and looks...

Jul 2021
||
(0)
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Manager

We do reports in our lab information system, but the Philips product and LIS are connected and...

Jul 2021
||
(0)
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Manager

The system has all the tools and functionality that we need. It is easy to use. We can easily just...

Jul 2021
||
(0)
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Manager

There is a local team from Philips that we work with. I know there are a lot of projects coming in...

Jul 2021
||
(0)
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Manager

I would like Philips to work on cytology because it is not possible to scan a cytology slide. The...

Jul 2021
||
(0)
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Manager

We did a benchmarking process with all the possibilities of solutions and scanners before choosing...

Jul 2021
||
(0)
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Director

IntelliSite Pathology Solution is easy to use. We have not had too many upgrades; we maybe had two...

Jun 2021
||
(0)
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Director

IntelliSite Pathology Solution is expensive, and Philips charges for every little thing. That is the...

Jun 2021
||
(0)
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Director

I like that Philips produces the results as marketed for IntelliSite Pathology Solution. They fit...

Jun 2021
||
(0)
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Director

Philips is slightly slower in terms of rolling out new technologies when compared to other players...

Jun 2021
||
(0)
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Director

IntelliSite Pathology Solution is top class in terms of the quality of the scanner, the speed, and...

Jun 2021
||
(0)
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Director

Philips has their own proprietary version of the image format, so we are not able to connect...

Jun 2021
||
(0)
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Physician

When we went to Philips, we were hoping for or expecting an upgrade that didn’t happen. The Philips...

Jun 2021
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(0)
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Physician

During COVID-19, Philips has done well supporting us remotely. They have been able to help us out.

Jun 2021
||
(0)
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Physician

Philips' executive involvement is a bit too much. They are quite involved and active.

Jun 2021
||
(0)
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Physician

The training the vendor provided was very good. It was very hands on. But because the platform is...

Jun 2021
||
(0)
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Physician

I like that the IntelliSite platform is easy to use. It is easy to move around within the software.

Jun 2021
||
(0)
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Physician

A significant portion of the slide images are not high quality, so I have to retake the images. In...

Jun 2021
||
(0)
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Physician

I cannot share cases with a friend or a colleague in a different hospital or location unless that...

Jun 2021
||
(0)
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Physician

If I am having a virtual meeting with lots of people, and I want to add some histology but keep the...

Jun 2021
||
(0)
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VP/Other Executive

The system is not free. It is very expensive, and there are cheaper options.

Jun 2021
||
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VP/Other Executive

When I ask for something, Philips always attends to my demands very quickly. However, it takes some...

Jun 2021
||
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VP/Other Executive

There are a few things that I don't like, but they aren't the most important things. The system is...

Jun 2021
||
(0)
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VP/Other Executive

I am optimistic about our future satisfaction because the vendor promised that they would command...

Jun 2021
||
(0)
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Physician

My favorite things about IntelliSite Pathology Solution are its work ergonomics, efficiency, and...

Apr 2021
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(0)
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Physician

I don't like what we have to do to scan double-width slides in the system. We have also experienced...

Apr 2021
||
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Director

Philips didn't have many other laboratories that had the same setup as we have. But they gave us the...

Apr 2021
||
(0)
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Director

The vendor is improving all the time because they need to constantly be getting more precise. They...

Apr 2021
||
(0)
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Director

The vendor keeps all the promises, although we wanted to dig a little deeper with the system. We...

Apr 2021
||
(0)
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VP/Other Executive

Things are going pretty well with Philips. We have overcome the majority of the issues that we had...

Dec 2020
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VP/Other Executive

We need a better customer experience. That would mean more direct integration with our LIS. I think...

Dec 2020
||
(0)
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VP/Other Executive

In general, the vendor does keep all of their promises. It is a bit complicated to make some deals,...

Dec 2020
||
(0)
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VP/Other Executive

The vendor does charge for every little thing, but other companies that are in the field gradually...

Dec 2020
||
(0)
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VP/Other Executive

If the decision were up to me, I would purchase the system again, but the scanners are getting older...

Dec 2020
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(0)
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VP/Other Executive

I know that improvement in hardware in other companies has very much surpassed Philips' improvement...

Dec 2020
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(0)
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VP/Other Executive

We would love to have the system be functional. It is difficult to use. Philips is mostly focused on...

Dec 2020
||
(0)
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VP/Other Executive

We had to work on integration. It was not naturally offered, of course. We had to get it more or...

Dec 2020
||
(0)
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VP/Other Executive

We have two kinds of end users. The pathologists are one kind, and they find the system easy to use....

Dec 2020
||
(0)
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VP/Other Executive

The vendor does well with executive involvement. We only involve the executives when we really need...

Dec 2020
||
(0)
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VP/Other Executive

IntelliSite Pathology Solution is quite costly, but the benefit is also good. Nowadays, there are...

Dec 2020
||
(0)
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VP/Other Executive

I would recommend the system to others because the implemented solution improves the workflows. CEOs...

Dec 2020
||
(0)
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VP/Other Executive

I hope that some hardware improvement will take place in the next two or three years. On the...

Dec 2020
||
(0)
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VP/Other Executive

We are staying with Philips; we are continuing to work with them, and we won’t change. We are...

Dec 2020
||
(0)
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Director

We are planning on replacing the scanners and transitioning away from Philips in other areas because...

Dec 2020
||
(0)
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Director

Philips has a lot of potential, but they don't house all the potential that they have. Following our...

Dec 2020
||
(0)
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Director

Importing certain photos is possible. Doing that can be very difficult, but not impossible. If we...

Dec 2020
||
(0)
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Director

Our facility is heavy with web support. We don't have a problem with the vendor's service; the...

Dec 2020
||
(0)
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Director

I am happy with the vendor. Because of Philips, I am an expert. Philips made that possible because...

Dec 2020
||
(0)
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VP/Other Executive

When I want to share a slide from the product, there is insufficient technology for that. It isn't...

Nov 2020
||
(0)
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VP/Other Executive

Philips promised an application that would include features where we could create AI tools to...

Nov 2020
||
(0)
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VP/Other Executive

I am disappointed that we can't yet exchange images outside of the hospital. But that is a...

Nov 2020
||
(0)
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VP/Other Executive

IntelliSite Pathology is expensive. The financial return concerning reimbursement is not good. I am...

Nov 2020
||
(0)
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VP/Other Executive

Exchanging images is difficult because the images are very big. So although it is possible to send...

Nov 2020
||
(0)
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VP/Other Executive

The problems will be solved if Philips sells the product or if another company, like Sectra, takes...

Nov 2020
||
(0)
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VP/Other Executive

We use the integration between the Philips product and our LIS every day, and the integration is...

Nov 2020
||
(0)
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VP/Other Executive

With the development of the new scanner, normally that would have been included within our existing...

Nov 2020
||
(0)
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VP/Other Executive

Philips is the only one to guarantee that whatever is on the slides will also be present on the...

Nov 2020
||
(0)
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VP/Other Executive

One of the advantages of the Philips integration with our LIS is that if I scan the barcode on the...

Nov 2020
||
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