Xper Hemodynamics Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 6:34:01 AM and Model.EvProductId = 1387

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

There are limitations to Xper Hemodynamics. For instance, it doesn't have a very user-friendly...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

We didn’t need Philips too much during COVID-19, but they had a broad footprint and were really...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We find that Xper Hemodynamics is a stable platform not because Philips is not investing but because...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are going to stay with Xper Hemodynamics. We are a Philips shop from imaging to hemo, so it is a...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips keeps all promises, but they are not perfect. I could probably nitpick that, but Philips is...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

It is difficult to get feedback from the vendor on issues. I don't know whether our process...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a lack of communication from the vendor with upgrades. Some of the vendor's upgrades are...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

The product works just as we thought it would, but I would rate the vendor's executive involvement a...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We use the product for hemodynamics only, so it is great for our in-procedure use, but the support...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Someone at Philips was given the program, and it was dropped into our machine. It has many issues....

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The product is not easy, and we have to keep moving around. The system is very choppy. If I were...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have an issue with the machine setup. We are on an old version, so the questions for the NCDR...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don’t even know who my vendor contact is. If I have a problem, I call the 1-800 number. The people...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t have any contacts. I just deal with what I have to deal with to do my job. The product is...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our clinical staff members have spent a lot of time trying to get the product dialed in. For a...

Jun 2020
(1)
 Helpful

 or  to see details.

Manager

Relationship

Companies are furloughing a lot of their staff members because of the pandemic, but Philips has...

Jun 2020
(1)
 Helpful

 or  to see details.

Manager

Service and Support

When we first went live with the system, the vendor had pretty good support; we could call someone...

Jun 2020
(1)
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

For the most part, the system works pretty well. We went through a period where the system had a lot...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

The Philips machines work hard, and I know that the technicians do a great job. But the machines are...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips has actually been supporting us pretty well during the COVID-19 crisis. We have had service...

May 2020
(1)
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The product and our enterprise system talk to each other. There is data validation, and the products...

May 2020
(1)
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I have been around long enough to expect a certain amount of nickel-and-diming, but not an excessive...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had to call Philips to help support us because we are working remotely. When we are on-site,...

Apr 2020
(1)
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we had an upgrade several years ago, Philips wanted to change our support team. We said no; we...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Philips hasn’t kept all their promises just based on their sales area. Their support is awesome, and...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The salespeople try to nickel-and-dime us. We have spent millions of dollars on the application and...

Apr 2020
(1)
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

It has been several years since Philips has delivered new technology, but they did pretty well with...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have executives on-site more often. The executives are also available to answer any questions...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

I don't want to give Philips a perfect score because they will think that I am too satisfied; they...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor’s training was fine. I didn’t hear a lot of negative feedback.

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor had some sort of hang-up with some sort of interface when a particular exam was not...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor seems to have more of a routine of updates in the pipeline. The vendor is proactive....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Everything has a different interface, and everything has a charge. But Philips doesn't charge for...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The ease of use of the product is good. Once I learned how to work with menus on my own, the system...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

We don't always get emails about new things that are out there. That is probably the biggest issue.

Jan 2020
(1)
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I haven't had any communication with the executives. I haven't had to escalate any problems with the...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If someone asked me about Philips, I would tell that person about the system's ease of use, the...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had a lot of issues and instances of downtime with Xper Hemodynamics. It has been a mess. We...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have a lot of pricing arrangements that need to be worked out with Philips. For example, if we...

Nov 2019
(1)
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In terms of supporting our integration needs, Philips could improve the interfaces between the...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The system interface is a little archaic and outdated. With some of the upgrades we go through,...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t see much changing with Xper Hemodynamics aside from the fact that we will be doing some...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We moved a site to Xper Hemodynamics, and we had some parts of the infrastructure already in place,...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Technology

Philips has been doing pretty well. We have a pretty stable environment. I am doing the upgrades...

Nov 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are moving away from the system and probably should have done that before now. We thought things...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

The vendor’s support is horrible. We go through times when they admit they have an issue and bring...

Nov 2019
(1)
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had some challenges with Xper Hemodynamics. Philips has had some ongoing struggles with the...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Xper Hemodynamics has been pretty stable, and its functionality is good. I really don't have any...

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The cardiologists are not very happy with the report module within Xper Hemodynamics.

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips had to custom build things for us to get our stats out. We didn't have to do anything like...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips said that Xper Hemodynamics worked when it didn’t, so we called them on it. They might even...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Xper Hemodynamics is pretty solid. It really doesn’t break that often.

Nov 2019
(1)
 Helpful

 or  to see details.

Manager

Technology

The x-ray equipment is pretty easy to use, but other features are a little more complicated. IT was...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

The service is pretty good. We get our planned maintenance done on time, and our service person...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Xper Hemodynamics is pretty expensive, but it is pretty dependable. I really can’t complain. Xper...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Xper Hemodynamics is pretty easy to use because of how some of the buttons are positioned.

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

Xper Hemodynamics looks like a small beer keg. The system is all in one, and that is really good...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting part of Xper Hemodynamics is rough. We have our own analytics server. I have more than...

Nov 2019
(1)
 Helpful

 or  to see details.

Manager

Lessons Learned

My advice for people who are going to get the system installed is to make sure they know just what...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

I have a sales representative who always stays in touch with me. If I ever have any trouble, I can...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

Honestly, my thoughts are not about Philips' current system; they are about the one that is coming...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We really like that the system comes with standard content. It has some built-in transcription...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When providers go to sign a document, they have to enter their names. But since they are already...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we call for customer service, there are a couple of people that we consistently end up talking...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have been able to source some things from third-party vendors, and they have been cheaper than...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is fairly simple to use, and since we use it in all of our rooms, it is easy for us to...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We have taken a while to get to the point we are at with integration. Right out of the box, we had...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips is meeting the bulk of our needs. There is always something that somebody wants to be...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The team seems to be really pleased with Xper Hemodynamics, so we would get it again. The system...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation process of Xper Hemodynamics was good. The training was minimal because there...

Oct 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

The Philips sales team promises things that don’t exist or that can’t be delivered. The vendor...

Sep 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

When we do the next upgrade, we are going to have to rewrite interfaces. The vendor is going to want...

Sep 2019
 Helpful

 or  to see details.

Manager

Service and Support

Philips’ support team couldn’t be better. The people really know our business. They seem to want to...

Sep 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Very few applications out there have the functionality that we need. Philips’ product is one of...

Sep 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

With Philips’ latest upgrade, every component had a separate charge. The vendor also sold consulting...

Sep 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips charges hundreds of dollars for a barcode scanner with the promise that it will read little...

Sep 2019
 Helpful

 or  to see details.

Manager

Relationship

The executives from Philips are involved with us but not directly.

Sep 2019
 Helpful

 or  to see details.

Manager

Service and Support

We are quite unhappy with our Philips product. It is unstable, and we have functionality issues. The...

May 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We will potentially look at PACS vendors in the future, but right now, that is a long ways off. Even...

May 2019
 Helpful

 or  to see details.

Director

Service and Support

I spend a lot of time on the phone with Philips, and that takes a lot out of my day. Keeping track...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the strengths of this product is how easy it is to use for our end users and IT people. In...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The patient monitoring portion of the product is good. That portion is stable and easy to use, and...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had a lot of issues and several glitches lately. In many of these cases, the system...

Apr 2019
 Helpful

 or  to see details.

Director

Relationship

We have invested a large amount of money into Philips, and we have multiple pieces that we have...

Apr 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

On the hemodynamics screen, we have to hit a button to bring up the hemodynamics on the screen. We...

Apr 2019