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Thank you !

Access info about Cardiology Hemodynamics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Xper Hemodynamics Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Other Observations & Comments

We are in a better place now, but our previous version was painful, and we had a lot of ongoing...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Part of the hemodynamics system is really sensitive. If we don't shut it down correctly and if we...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Philips has been relatively lenient about their costs. Philips really strives to help us get...

Dec 2020
(0)
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Manager

Service and Support

The vendor's ongoing support is really good. I like that when I call the help number, I am speaking...

Dec 2020
(0)
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Director

Functionality and Upgrades

I am not a clinician, so I can't speak to the clinical side, but I know we have had some issues and...

Dec 2020
(0)
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Director

Functionality and Upgrades

Overall, Xper Hemodynamics works well with the IntelliSpace solution, and we are glad to have one vendor....

Dec 2020
(0)
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Director

Relationship

We are very frustrated with Philips, and things seem to be getting worse. We have had issue after...

Dec 2020
(0)
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Director

Service and Support

We have had a hard time getting answers from Philips, and it has felt like a part-time job to track...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

First-call resolution is one of Philips' strengths. Their training classes for the platform are very...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would like to see more in Philips' billing area. I want to know how the billing works so that it...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

It does take up a bit of our time to resolve billing issues on the Xper Hemodynamics side because we...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Out of all the software that we have researched or used in the past, we have continued with Xper...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

We are doing all the calling when we have issues. Otherwise, we don’t hear anything from the vendor....

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I like that the Philips system is able to chart. The fact that we can gear our menus to our needs is...

Nov 2020
(0)
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Manager

Interfacing and Integration

Philips avoids charging for every little thing. If there were any improvements I would like to see,...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I like the system's ease of use for routine case performance. We can train new people on the basics...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to see improvements in the user interface support. I have to depend on Philips to...

Oct 2020
(0)
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Manager

Relationship

The vendor has built alarms into the system that help us. The vendor is proactive with the tools...

Oct 2020
(0)
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Manager

Interfacing and Integration

The system is a little hard to integrate, and part of the issue is the incompatibility with our EMR.

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Personally, before buying this product again, I would want to see what other products are out there...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Xper Hemodynamics has its quirks, just like anything else does. But once we figured Xper...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have issues with the way Xper Hemodynamics accumulates data. Sometimes, I have to swap things...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Philips support team members are great. They are really good at communicating with us when we need...

Oct 2020
(0)
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Nurse

Other Observations & Comments

We have gotten our money’s worth from the system. If we moved to another system, that wouldn’t be a...

Oct 2020
(0)
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Nurse

Service and Support

The vendor’s support is reactive. The vendor doesn’t proactively give us updates to their software....

Oct 2020
(0)
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Nurse

Relationship

We really don’t have any vendor executive involvement. I can’t speak to anyone at the executive...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

The product is actually pretty good, and I am used to it. We have had some issues where it has been...

Oct 2020
(0)
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Nurse

Interfacing and Integration

The product isn’t great in terms of supporting our integration and interoperability goals. The...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

The vendor’s initial training was pretty much the only thing we got. Getting an upgrade on anything...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

The system is like the newer version of the vendor’s hemodynamics side of things. We had to knock...

Oct 2020
(0)
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Nurse

Lessons Learned

I don’t think the vendor has a local person to come in and do servicing on the system. They just...

Oct 2020
(0)
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Nurse

Other Observations & Comments

We have a standalone system, and if we had a web-based system, the support might be better. With the...

Oct 2020
(0)
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Nurse

ROI / Cost (care and feeding)

The vendor charges for every little thing. If we call for service, we are very nickel-and-dimed. We...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Since the last upgrade, we have been having all sorts of problems with Xper Hemodynamics. Philips is...

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

When I have issues, I call our IT people, and they call Philips. I don't know what Philips' response...

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

When I call Philips' support team, the support is good. Whenever I am trying to run queries,...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are limitations to Xper Hemodynamics. For instance, it doesn't have a very user-friendly...

Aug 2020
(0)
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Manager

Service and Support

We didn’t need Philips too much during COVID-19, but they had a broad footprint and were really...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We find that Xper Hemodynamics is a stable platform not because Philips is not investing but because...

Jul 2020
(0)
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Manager

Future Outlook

We are going to stay with Xper Hemodynamics. We are a Philips shop from imaging to hemo, so it is a...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips keeps all promises, but they are not perfect. I could probably nitpick that, but Philips is...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

It is difficult to get feedback from the vendor on issues. I don't know whether our process...

Jun 2020
(0)
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Manager

Functionality and Upgrades

There is a lack of communication from the vendor with upgrades. Some of the vendor's upgrades are...

Jun 2020
(0)
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Manager

Relationship

The product works just as we thought it would, but I would rate the vendor's executive involvement a...

Jun 2020
(0)
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Manager

Other Observations & Comments

We use the product for hemodynamics only, so it is great for our in-procedure use, but the support...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Someone at Philips was given the program, and it was dropped into our machine. It has many issues....

Jun 2020
(0)
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Analyst/Coordinator

Implementation and Training

The product is not easy, and we have to keep moving around. The system is very choppy. If I were...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have an issue with the machine setup. We are on an old version, so the questions for the NCDR...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

I don’t even know who my vendor contact is. If I have a problem, I call the 1-800 number. The people...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t have any contacts. I just deal with what I have to deal with to do my job. The product is...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Our clinical staff members have spent a lot of time trying to get the product dialed in. For a...

Jun 2020
(1)
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Manager

Relationship

Companies are furloughing a lot of their staff members because of the pandemic, but Philips has...

Jun 2020
(1)
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 or  to see details.

Manager

Service and Support

When we first went live with the system, the vendor had pretty good support; we could call someone...

Jun 2020
(1)
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Manager

ROI / Cost (care and feeding)

For the most part, the system works pretty well. We went through a period where the system had a lot...

Jun 2020
(0)
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Director

Technology

The Philips machines work hard, and I know that the technicians do a great job. But the machines are...

May 2020
(0)
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Manager

Service and Support

Philips has actually been supporting us pretty well during the COVID-19 crisis. We have had service...

May 2020
(1)
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 or  to see details.

Manager

Interfacing and Integration

The product and our enterprise system talk to each other. There is data validation, and the products...

May 2020
(1)
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 or  to see details.

Manager

Other Observations & Comments

I have been around long enough to expect a certain amount of nickel-and-diming, but not an excessive...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had to call Philips to help support us because we are working remotely. When we are on-site,...

Apr 2020
(1)
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 or  to see details.

Analyst/Coordinator

Service and Support

When we had an upgrade several years ago, Philips wanted to change our support team. We said no; we...

Apr 2020
(0)
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Analyst/Coordinator

Sales and Contracting

Philips hasn’t kept all their promises just based on their sales area. Their support is awesome, and...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Sales and Contracting

The salespeople try to nickel-and-dime us. We have spent millions of dollars on the application and...

Apr 2020
(1)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

It has been several years since Philips has delivered new technology, but they did pretty well with...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We have executives on-site more often. The executives are also available to answer any questions...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

I don't want to give Philips a perfect score because they will think that I am too satisfied; they...

Apr 2020
(0)
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Director

Implementation and Training

The vendor’s training was fine. I didn’t hear a lot of negative feedback.

Apr 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The vendor had some sort of hang-up with some sort of interface when a particular exam was not...

Apr 2020
(0)
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 or  to see details.

Director

Relationship

The vendor seems to have more of a routine of updates in the pipeline. The vendor is proactive....

Apr 2020
(0)
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 or  to see details.

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