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Xper Hemodynamics
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

I have worked with Xper Hemodynamics for a few years, and it is much better now than it used to be....

Oct 2021
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Manager

We have to call Philips and reboot every month or so to keep things running. It isn't that we have...

Oct 2021
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Manager

The support team is good and easy to work with. They take care of things usually pretty quickly.

Oct 2021
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(0)
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Analyst/Coordinator

The vendor's training class was very in depth. The interfaces are pretty easy to manage and move...

Sep 2021
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Director

We are having challenges with Philips where they are nickel-and-diming us on every little interface....

Aug 2021
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Director

The product is working great for us, and I appreciate the good relationship we have with Philips.

Aug 2021
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Manager

We like the ease of use in Xper Hemodynamics. We had used an older Philips' system before, and Xper...

Aug 2021
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CIO

Philips has kept their promises so far. They aren’t doing too much interoperability, but they are...

Aug 2021
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Manager

We are getting ready to go to the newest and latest version of Xper Hemodynamics. We hope it solves...

Jul 2021
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Manager

Overall, the support is good. I can't ding Philips for their support quality, but what is...

Jul 2021
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(0)
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Manager

I don't know whether the executives are really involved or understand some of the problems customers...

Jul 2021
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Director

Philips often says that things, like upgrades, will cost us.

Jul 2021
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Director

We have a lot of issues when we push cases from Xper Hemodynamics to the reporting. Things like...

Jul 2021
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Director

The Xper Hemodynamics system seems like it is easier to troubleshoot over the phone with the vendor...

Jul 2021
||
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Director

I wish Philips had been more hands on with training. They were here for a couple of days, and we now...

Jul 2021
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Manager

Xper Hemodynamics is pretty good but not a perfect system. We have occasional problems with...

Jul 2021
||
(0)
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Manager

Road mapping is an issue with the vendor. I have no idea what the future looks like. I would like...

Jul 2021
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(0)
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Analyst/Coordinator

Recently, Philips talked about their road map for Xper Hemodynamics and showed us a couple of...

Jun 2021
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Analyst/Coordinator

The vendor's support has been a bit lacking lately. There were some challenges with a recent...

Jun 2021
||
(0)
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Analyst/Coordinator

The solution has connections to the ACC, but I have found that it doesn't have very robust reporting...

Jun 2021
||
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Analyst/Coordinator

I have been using the system for so long that it is like an old glove for me. I like its functionality....

Jun 2021
||
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Analyst/Coordinator

We work with a specific salesperson, and I don't want that person on our account. We have to...

Jun 2021
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Analyst/Coordinator

Whether the vendor keeps their promises depends on what we are talking about. The vendor doesn't...

Jun 2021
||
(0)
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Analyst/Coordinator

Philips charges us for every little thing on the sales contract. Once we get into the service...

Jun 2021
||
(0)
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Analyst/Coordinator

We are putting feelers out to see what is out there if we have to go through the RFP process. That...

Jun 2021
||
(0)
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Analyst/Coordinator

Some people are really great at Philips, and our on-site person is one of them.

Jun 2021
||
(0)
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Analyst/Coordinator

There are some bug fixes in the new release. As far as the software functionality goes, the new...

Jun 2021
||
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Analyst/Coordinator

We are trying to do an upgrade. Philips' quote is unreal. The cost is way more than we expected. Our...

Jun 2021
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Manager

I would not buy Xper Hemodynamics again because of the user friendliness of it. I have worked with...

Jun 2021
||
(0)
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Manager

Philips’ service and support are good. Any time we have a problem, they are right on it.

Jun 2021
||
(0)
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Analyst/Coordinator

The Philips imaging products are the best of the line, so I would buy them again. We have had Xper...

Jun 2021
||
(0)
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Analyst/Coordinator

Xper Hemodynamics could use some improvement on speed. The application is so time dependent and...

Jun 2021
||
(0)
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Manager

Once someone gets going and learns Xper Hemodynamics, the charting is pretty easy and user friendly....

May 2021
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Manager

The blood-pressure cuff for Xper Hemodynamics has been an issue all along, but now it is a little...

May 2021
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Manager

The solution is user friendly and easy to learn. It is Windows based, so we just have to click and...

May 2021
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Analyst/Coordinator

Xper Hemodynamics has a component that Philips calls football. That component has some defects....

Apr 2021
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Director

Philips' sales division has always been horrible. Interoperability solutions have been far too...

Mar 2021
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Director

I am comfortable with Xper Hemodynamics. It is the only product I have ever used in a cath lab, but...

Mar 2021
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Manager

We are in a better place now, but our previous version was painful, and we had a lot of ongoing...

Jan 2021
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Manager

Part of the hemodynamics system is really sensitive. If we don't shut it down correctly and if we...

Jan 2021
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Manager

Philips has been relatively lenient about their costs. Philips really strives to help us get...

Dec 2020
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Manager

The vendor's ongoing support is really good. I like that when I call the help number, I am speaking...

Dec 2020
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Director

I am not a clinician, so I can't speak to the clinical side, but I know we have had some issues and...

Dec 2020
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Director

Overall, Xper Hemodynamics works well with the IntelliSpace solution, and we are glad to have one vendor....

Dec 2020
||
(0)
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Director

We are very frustrated with Philips, and things seem to be getting worse. We have had issue after...

Dec 2020
||
(0)
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Director

We have had a hard time getting answers from Philips, and it has felt like a part-time job to track...

Dec 2020
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(0)
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Analyst/Coordinator

First-call resolution is one of Philips' strengths. Their training classes for the platform are very...

Nov 2020
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(0)
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Analyst/Coordinator

I would like to see more in Philips' billing area. I want to know how the billing works so that it...

Nov 2020
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(0)
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Analyst/Coordinator

It does take up a bit of our time to resolve billing issues on the Xper Hemodynamics side because we...

Nov 2020
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Analyst/Coordinator

Out of all the software that we have researched or used in the past, we have continued with Xper...

Nov 2020
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(0)
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Analyst/Coordinator

We are doing all the calling when we have issues. Otherwise, we don’t hear anything from the vendor....

Nov 2020
||
(0)
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Analyst/Coordinator

I like that the Philips system is able to chart. The fact that we can gear our menus to our needs is...

Nov 2020
||
(0)
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Manager

Philips avoids charging for every little thing. If there were any improvements I would like to see,...

Oct 2020
||
(0)
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Manager

I like the system's ease of use for routine case performance. We can train new people on the basics...

Oct 2020
||
(0)
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Manager

I would like to see improvements in the user interface support. I have to depend on Philips to...

Oct 2020
||
(0)
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