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Access info about Cardiology Hemodynamics on your dashboard or bookmark under

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Xper Hemodynamics Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

The Philips imaging products are the best of the line, so I would buy them again. We have had Xper...

Jun 2021
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Analyst/Coordinator

Xper Hemodynamics could use some improvement on speed. The application is so time dependent and...

Jun 2021
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Manager

Once someone gets going and learns Xper Hemodynamics, the charting is pretty easy and user friendly....

May 2021
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Manager

The blood-pressure cuff for Xper Hemodynamics has been an issue all along, but now it is a little...

May 2021
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Manager

The solution is user friendly and easy to learn. It is Windows based, so we just have to click and...

May 2021
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Analyst/Coordinator

Xper Hemodynamics has a component that Philips calls football. That component has some defects....

Apr 2021
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Director

Philips' sales division has always been horrible. Interoperability solutions have been far too...

Mar 2021
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Director

I am comfortable with Xper Hemodynamics. It is the only product I have ever used in a cath lab, but...

Mar 2021
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Manager

We are in a better place now, but our previous version was painful, and we had a lot of ongoing...

Jan 2021
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Manager

Part of the hemodynamics system is really sensitive. If we don't shut it down correctly and if we...

Jan 2021
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Manager

Philips has been relatively lenient about their costs. Philips really strives to help us get...

Dec 2020
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Manager

The vendor's ongoing support is really good. I like that when I call the help number, I am speaking...

Dec 2020
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Director

I am not a clinician, so I can't speak to the clinical side, but I know we have had some issues and...

Dec 2020
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Director

Overall, Xper Hemodynamics works well with the IntelliSpace solution, and we are glad to have one vendor....

Dec 2020
||
(0)
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Director

We are very frustrated with Philips, and things seem to be getting worse. We have had issue after...

Dec 2020
||
(0)
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Director

We have had a hard time getting answers from Philips, and it has felt like a part-time job to track...

Dec 2020
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(0)
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Analyst/Coordinator

First-call resolution is one of Philips' strengths. Their training classes for the platform are very...

Nov 2020
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Analyst/Coordinator

I would like to see more in Philips' billing area. I want to know how the billing works so that it...

Nov 2020
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Analyst/Coordinator

It does take up a bit of our time to resolve billing issues on the Xper Hemodynamics side because we...

Nov 2020
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Analyst/Coordinator

Out of all the software that we have researched or used in the past, we have continued with Xper...

Nov 2020
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Analyst/Coordinator

We are doing all the calling when we have issues. Otherwise, we don’t hear anything from the vendor....

Nov 2020
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Analyst/Coordinator

I like that the Philips system is able to chart. The fact that we can gear our menus to our needs is...

Nov 2020
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(0)
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Manager

Philips avoids charging for every little thing. If there were any improvements I would like to see,...

Oct 2020
||
(0)
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Manager

I like the system's ease of use for routine case performance. We can train new people on the basics...

Oct 2020
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(0)
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Manager

I would like to see improvements in the user interface support. I have to depend on Philips to...

Oct 2020
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Manager

The vendor has built alarms into the system that help us. The vendor is proactive with the tools...

Oct 2020
||
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Manager

The system is a little hard to integrate, and part of the issue is the incompatibility with our EMR.

Oct 2020
||
(0)
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Analyst/Coordinator

Personally, before buying this product again, I would want to see what other products are out there...

Oct 2020
||
(0)
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Analyst/Coordinator

Xper Hemodynamics has its quirks, just like anything else does. But once we figured Xper...

Oct 2020
||
(0)
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Analyst/Coordinator

We have issues with the way Xper Hemodynamics accumulates data. Sometimes, I have to swap things...

Oct 2020
||
(0)
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Analyst/Coordinator

Philips support team members are great. They are really good at communicating with us when we need...

Oct 2020
||
(0)
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 or  to see details.

Nurse

We have gotten our money’s worth from the system. If we moved to another system, that wouldn’t be a...

Oct 2020
||
(0)
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Nurse

The vendor’s support is reactive. The vendor doesn’t proactively give us updates to their software....

Oct 2020
||
(0)
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Nurse

We really don’t have any vendor executive involvement. I can’t speak to anyone at the executive...

Oct 2020
||
(0)
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Nurse

The product is actually pretty good, and I am used to it. We have had some issues where it has been...

Oct 2020
||
(0)
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Nurse

The product isn’t great in terms of supporting our integration and interoperability goals. The...

Oct 2020
||
(0)
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Nurse

The vendor’s initial training was pretty much the only thing we got. Getting an upgrade on anything...

Oct 2020
||
(0)
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Nurse

The system is like the newer version of the vendor’s hemodynamics side of things. We had to knock...

Oct 2020
||
(0)
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Nurse

I don’t think the vendor has a local person to come in and do servicing on the system. They just...

Oct 2020
||
(0)
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Nurse

We have a standalone system, and if we had a web-based system, the support might be better. With the...

Oct 2020
||
(0)
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Nurse

The vendor charges for every little thing. If we call for service, we are very nickel-and-dimed. We...

Oct 2020
||
(0)
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Director

Since the last upgrade, we have been having all sorts of problems with Xper Hemodynamics. Philips is...

Oct 2020
||
(0)
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Director

When I have issues, I call our IT people, and they call Philips. I don't know what Philips' response...

Oct 2020
||
(0)
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Director

When I call Philips' support team, the support is good. Whenever I am trying to run queries,...

Oct 2020
||
(0)
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Manager

There are limitations to Xper Hemodynamics. For instance, it doesn't have a very user-friendly...

Aug 2020
||
(0)
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Manager

We didn’t need Philips too much during COVID-19, but they had a broad footprint and were really...

Jul 2020
||
(0)
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Manager

We find that Xper Hemodynamics is a stable platform not because Philips is not investing but because...

Jul 2020
||
(0)
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Manager

We are going to stay with Xper Hemodynamics. We are a Philips shop from imaging to hemo, so it is a...

Jul 2020
||
(0)
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Manager

Philips keeps all promises, but they are not perfect. I could probably nitpick that, but Philips is...

Jul 2020
||
(0)
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