MobileView (Hardware & Software) Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Loyalty, Product

There is an opportunity to keep growing the technology that Securitas Healthcare has, and I think...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I have not had any significant issues with Securitas Healthcare keeping promises in the last few...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The temperature monitoring feature in MobileView was really important and saved us money because we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

While there may be competitors out there, we have not found a solution much better than MobileView...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

MobileView takes a little bit of getting used to. [For example, a staff member of ours didn't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The main thing I would tell someone looking to use Securitas Healthcare is to check the market. It...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people at Securitas Healthcare are all really good to work with, but one challenge we have had...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It seems like it is usually the same four or five Securitas Healthcare support people anytime that I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Value

One of the reasons why we went with MobileView was that we could start smaller and grow it out by...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Securitas Healthcare has done a good job with equipment tracking. The location services are spot on....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One challenging thing with MobileView is the older tags. We knew up front that they had batteries...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When we do an upgrade to our system, the process is almost completely hands off. We just prepare...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

I wouldn’t buy this solution again. The vendor was pretty good 20 years ago, but now there is newer,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Up until recently, I had high satisfaction with the overall product quality, but we have been having...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The solution initially is a big deal, but after we use it for a long time, its returns diminish. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Ever since the vendor was acquired, things have gotten better. Securitas Healthcare tries to keep...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The trend now is to go to Bluetooth, and that helps us save battery life and things like that....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Securitas Healthcare doesn’t realize that changing the battery on thousands of tags adds up to a lot...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

MobileView is a lot easier than another product we use. However, my end users are not in MobileView...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We are not in need of anything at the moment, but Securitas Healthcare is coming out with new...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Securitas Healthcare’s support used to be my favorite, but lately, it has been taking a day or two...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Securitas Healthcare has been great. Anytime I have had issues, they have been resolved in a timely...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

MobileView is software, and it is expensive. Some of the fees are just crazy.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

MobileView is great. It does what Securitas Healthcare claims. It gives us what we need and what we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have Securitas Healthcare's portal. We can enter tickets in that portal, and the vendor's people...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Securitas Healthcare keeps their promises. They are working with us on newer things, and I have no...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a certain issue with another vendor's system that wasn't very good, and Securitas Healthcare...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I wish that the product's reports were a little more intuitive. I have automated a lot of reports,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

Staff protection has been a main driver for us. Right now, we have a neat solution in place that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Securitas Healthcare is a business, and they need to make money, but most organizations are all in a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I love the fact that Securitas Healthcare has so many different solutions that we use, and they work...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has always done a really good job with go-lives in terms of providing education material...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Even during COVID-19, the vendor was trying to keep up with the times, and they released new...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We are leveraging this solution to keep track of our dirty and clean par levels in our utility...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is really nothing out there that is much better than Securitas Healthcare's system. One of the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product does not have the interoperability we would like. We want EMR integration with the product....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have actually interacted with some of the vendor's executives. That process has been pretty good....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There have been some stability issues with MobileView. On the back end, with the way that the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we call Securitas Healthcare, they generally get back to us. And our customer account...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is so much in the product that it is hard to get what we are really looking for. We have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had this system for a long time, and a few years ago, the vendor would send me a little...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor’s salespeople want to make us happy because they want to keep selling the product. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

MobileView integrates with our nurse call system, and it does a wonderful job for us.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor and the product are pretty good right now. There are a couple of little things within the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Within the device configuration, we have a list of emails or contacts that the customers submit for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Overall, the application is doing what we need, and it is very stable. Over the past several months,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support team is very good. We utilize them all the time in case there are any issues...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

I haven't had any direct interactions with the vendor for several months. We haven't had any major...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are using the product for asset tracking. It has robust functionality if we want to look at it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have not had any extremely bad experiences, but there is definitely some room for improvement on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

MobileView has definitely helped in that every portion of our departments gets temperature reports....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

From an environmental monitoring perspective, like with asset tracking, we must have all of our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I would like to see us utilize the product a little more than we are now, but that is a little more...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Securitas Healthcare’s engineers will contact me if they need something, or they will send me...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We like the system, and I know nurses really prefer this system; they are very tied to it. We can...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The big challenges with the system have been the cost and making sure it is working well.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sometimes companies have a position that the client should just deal with the product that is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

I would tell someone looking into MobileView that it is not cheap. It is not something that people...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The challenge in healthcare is that there aren't a lot of enterprise-class products for large...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

With our vendors, we don't throw out a lot of questions of whether they will promise to do...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been bought out a lot. Now Securitas Healthcare has purchased STANLEY Healthcare, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Securitas Healthcare doesn’t really offer a lot of ongoing training. Their support site has some...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Securitas Healthcare does seem to meet most of our integration goals. RTLS is a challenging...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MobileView meets our needs today mostly. The only real area where MobileView probably is low at...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Securitas Healthcare seems to release some products, but their pace is not as fast as we would like....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

MobileView comes in handy because we are able to automate processes that were very manual and reduce...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We have been fortunate that Securitas Healthcare has come to us with new technology. They have been...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Securitas Healthcare is eager to work with vendors. We would really like to see the ability to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Securitas Healthcare has made their platform have the same look and feel between all the different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Securitas Healthcare has done really well with keeping their promises. We have had a specialized...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Securitas Healthcare doesn't seem to nickel-and-dime us. The whole reason we went with Securitas...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Securitas Healthcare is the only vendor that has a complete portfolio of service offerings at this...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The upgrades have gotten better as time has gone on. Securitas Healthcare is a consulting service,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Securitas Healthcare has done a pretty good job with training. As time has gone on, their training...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

MobileView works as promoted; that is science. It works as expected as long as we don't have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The tag maintenance for MobileView is a little rough. That is not a problem now, but we have to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like to see an improvement in MobileView's quality-of-life features. For example, we draw...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

An outcome we have seen from MobileView is that nurses can walk into a room and have the system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

MobileView does nurse call presence very well. It does asset tracking; that is the core of what it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Securitas Healthcare is still the biggest player in the market, so as far as the feature set goes,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With the Securitas Healthcare buyout, they have lost several very knowledgeable people. The buyout...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Securitas Healthcare’s virtual services are adequate; they are not bad but not extraordinary. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There isn't an active ongoing training effort with Securitas Healthcare. They don't proactively...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Securitas Healthcare has never lied in any of their presentations or sales pitches. It just takes a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Securitas Healthcare is proactive in their upgrades. We would like to see some work on their feature...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we moved to Securitas Healthcare, we had a lot of upheavals because of the changes. That is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor makes a lot of changes, and those changes impact all the customers. The vendor is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product is very good, but it is lacking. One thing lacking from the product’s hardware is a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We sometimes have to push the vendor to keep their promises, but they keep them.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s product support isn’t bad, but many times, the vendor is dealing with new, younger...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Once in a while, we get an email from Securitas Healthcare saying they have noticed that something...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At Securitas Healthcare, we can go to people at a lot of levels. They are very helpful. If we need...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We use MobileView as a Swiss Army knife for our staff augmentation needs. The product is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

There is just a complete lack of engagement with Securitas Healthcare. I really haven't seen them as...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I don't even know what Securitas Healthcare’s promises are at this point. MobileView is like a piece...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles