MobileView (Hardware & Software) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Culture, Value

We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...

Feb 2024
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Manager

Operations

The vendor has always done a really good job with go-lives in terms of providing education material...

Feb 2024
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Manager

Relationship

Even during COVID-19, the vendor was trying to keep up with the times, and they released new...

Feb 2024
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Manager

Value

We are leveraging this solution to keep track of our dirty and clean par levels in our utility...

Feb 2024
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Manager

Loyalty, Product

There is really nothing out there that is much better than Securitas Healthcare's system. One of the...

Feb 2024
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Manager

Product

The product does not have the interoperability we would like. We want EMR integration with the product....

Feb 2024
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Manager

Culture, Relationship

We have actually interacted with some of the vendor's executives. That process has been pretty good....

Feb 2024
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Manager

Product

There have been some stability issues with MobileView. On the back end, with the way that the...

Feb 2024
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Manager

Product

MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...

Feb 2024
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Manager

Culture, Loyalty

One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...

Feb 2024
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Manager

Relationship

When we call Securitas Healthcare, they generally get back to us. And our customer account...

Feb 2024
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Manager

Product

If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...

Jan 2024
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Manager

Product

There is so much in the product that it is hard to get what we are really looking for. We have a...

Jan 2024
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Manager

Loyalty

We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...

Jan 2024
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Manager

Product

We have had this system for a long time, and a few years ago, the vendor would send me a little...

Jan 2024
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Manager

Culture

The vendor’s salespeople want to make us happy because they want to keep selling the product. The...

Jan 2024
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Manager

Product, Value

MobileView integrates with our nurse call system, and it does a wonderful job for us.

Jan 2024
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Manager

Value

I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...

Jan 2024
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Analyst/Coordinator

Product

The vendor and the product are pretty good right now. There are a couple of little things within the...

Jan 2024
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Analyst/Coordinator

Product

Within the device configuration, we have a list of emails or contacts that the customers submit for...

Jan 2024
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Analyst/Coordinator

Relationship, Product

If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...

Jan 2024
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Analyst/Coordinator

Product

Overall, the application is doing what we need, and it is very stable. Over the past several months,...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor’s support team is very good. We utilize them all the time in case there are any issues...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...

Jan 2024
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Director

Culture, Relationship, Product

I haven't had any direct interactions with the vendor for several months. We haven't had any major...

Jan 2024
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Director

Loyalty, Product

We are using the product for asset tracking. It has robust functionality if we want to look at it...

Jan 2024
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Manager

Culture, Operations

One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...

Nov 2023
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Manager

Operations, Product

We have not had any extremely bad experiences, but there is definitely some room for improvement on...

Nov 2023
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Manager

Product, Value

MobileView has definitely helped in that every portion of our departments gets temperature reports....

Nov 2023
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Manager

Relationship

From an environmental monitoring perspective, like with asset tracking, we must have all of our...

Nov 2023
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Manager

Product

Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...

Nov 2023
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Manager

Relationship, Product

I would like to see us utilize the product a little more than we are now, but that is a little more...

Nov 2023
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Manager

Relationship

Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....

Nov 2023
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Manager

Relationship

Securitas Healthcare’s engineers will contact me if they need something, or they will send me...

Nov 2023
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VP/Other Executive

Value

Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...

Oct 2023
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VP/Other Executive

Product

We like the system, and I know nurses really prefer this system; they are very tied to it. We can...

Oct 2023
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VP/Other Executive

Value

The big challenges with the system have been the cost and making sure it is working well.

Oct 2023
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VP/Other Executive

Operations

We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...

Oct 2023
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VP/Other Executive

Relationship, Product

Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...

Oct 2023
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VP/Other Executive

Product

There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...

Oct 2023
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VP/Other Executive

Loyalty, Product

The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...

Oct 2023
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VP/Other Executive

Relationship

Sometimes companies have a position that the client should just deal with the product that is...

Oct 2023
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VP/Other Executive

Culture, Value

I would tell someone looking into MobileView that it is not cheap. It is not something that people...

Oct 2023
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Director

Loyalty

The challenge in healthcare is that there aren't a lot of enterprise-class products for large...

Oct 2023
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Director

Culture, Relationship

With our vendors, we don't throw out a lot of questions of whether they will promise to do...

Oct 2023
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Director

Relationship

The vendor has been bought out a lot. Now Securitas Healthcare has purchased STANLEY Healthcare, and...

Oct 2023
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Director

Operations

Securitas Healthcare doesn’t really offer a lot of ongoing training. Their support site has some...

Oct 2023
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Director

Product

Securitas Healthcare does seem to meet most of our integration goals. RTLS is a challenging...

Oct 2023
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Director

Product

MobileView meets our needs today mostly. The only real area where MobileView probably is low at...

Oct 2023
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Director

Relationship

Securitas Healthcare seems to release some products, but their pace is not as fast as we would like....

Oct 2023
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Manager

Product, Value

MobileView comes in handy because we are able to automate processes that were very manual and reduce...

Sep 2023
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Manager

Relationship, Value

We have been fortunate that Securitas Healthcare has come to us with new technology. They have been...

Sep 2023
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Manager

Relationship, Product

Securitas Healthcare is eager to work with vendors. We would really like to see the ability to...

Sep 2023
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Manager

Product

Securitas Healthcare has made their platform have the same look and feel between all the different...

Sep 2023
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Manager

Relationship

Securitas Healthcare has done really well with keeping their promises. We have had a specialized...

Sep 2023
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Manager

Loyalty, Value

Securitas Healthcare doesn't seem to nickel-and-dime us. The whole reason we went with Securitas...

Sep 2023
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Manager

Loyalty

Securitas Healthcare is the only vendor that has a complete portfolio of service offerings at this...

Sep 2023
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Manager

Relationship

The upgrades have gotten better as time has gone on. Securitas Healthcare is a consulting service,...

Sep 2023
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Manager

Operations

Securitas Healthcare has done a pretty good job with training. As time has gone on, their training...

Sep 2023
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Manager

Culture, Product

MobileView works as promoted; that is science. It works as expected as long as we don't have...

Sep 2023
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Manager

Product, Value

The tag maintenance for MobileView is a little rough. That is not a problem now, but we have to...

Sep 2023
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Analyst/Coordinator

Product

We would like to see an improvement in MobileView's quality-of-life features. For example, we draw...

Sep 2023
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Analyst/Coordinator

Product, Value

An outcome we have seen from MobileView is that nurses can walk into a room and have the system...

Sep 2023
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Analyst/Coordinator

Relationship, Product

MobileView does nurse call presence very well. It does asset tracking; that is the core of what it...

Sep 2023
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Analyst/Coordinator

Product

Securitas Healthcare is still the biggest player in the market, so as far as the feature set goes,...

Sep 2023
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Analyst/Coordinator

Relationship

With the Securitas Healthcare buyout, they have lost several very knowledgeable people. The buyout...

Sep 2023
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Analyst/Coordinator

Relationship

Securitas Healthcare’s virtual services are adequate; they are not bad but not extraordinary. The...

Sep 2023
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Analyst/Coordinator

Operations

There isn't an active ongoing training effort with Securitas Healthcare. They don't proactively...

Sep 2023
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Analyst/Coordinator

Culture

Securitas Healthcare has never lied in any of their presentations or sales pitches. It just takes a...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Securitas Healthcare is proactive in their upgrades. We would like to see some work on their feature...

Sep 2023
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Manager

Relationship

When we moved to Securitas Healthcare, we had a lot of upheavals because of the changes. That is...

Aug 2023
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Manager

Relationship, Product

The vendor makes a lot of changes, and those changes impact all the customers. The vendor is...

Aug 2023
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Manager

Product, Value

The product is very good, but it is lacking. One thing lacking from the product’s hardware is a...

Aug 2023
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Manager

Relationship

We sometimes have to push the vendor to keep their promises, but they keep them.

Aug 2023
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Manager

Relationship

The vendor’s product support isn’t bad, but many times, the vendor is dealing with new, younger...

Aug 2023
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Manager

Relationship

Once in a while, we get an email from Securitas Healthcare saying they have noticed that something...

Aug 2023
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Manager

Relationship

At Securitas Healthcare, we can go to people at a lot of levels. They are very helpful. If we need...

Aug 2023
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CIO

Relationship

We use MobileView as a Swiss Army knife for our staff augmentation needs. The product is...

Jul 2023
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CIO

Value

There is just a complete lack of engagement with Securitas Healthcare. I really haven't seen them as...

Jul 2023
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CIO

Loyalty

I don't even know what Securitas Healthcare’s promises are at this point. MobileView is like a piece...

Jul 2023
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Director

Culture, Value

STANLEY Healthcare is very good at not raising prices. They also never overcharge us for anything...

May 2023
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Director

Product

STANLEY Healthcare can deliver more functionalities. The product is very good. It delivers exactly...

May 2023
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Director

Relationship, Operations

Not everybody has the same experience, but our representative knows us very well. They know our...

May 2023
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Director

Operations

We would like it if the vendor were more persistent in helping us set up training. The problem is...

May 2023
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Director

Product, Value

The solution is completely integrated with the nurse call system. STANLEY Healthcare took the time...

May 2023
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Director

Operations

I don't recall anything going wrong with our last few installs. Everything was fine. We have been...

May 2023
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Analyst/Coordinator

Loyalty, Product, Value

I haven't had experience with anything but this system for this type of application. But at this...

Apr 2023
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Analyst/Coordinator

Relationship, Operations

As far as proactiveness goes, I don't know that I really had any interaction with the vendor. We...

Apr 2023
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Analyst/Coordinator

Product, Value

MobileView is an extremely powerful tool if we are using tags for asset tracking, patient safety,...

Apr 2023
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Manager

Loyalty

In the future, we are going to expand the RTLS to integrate with a nurse call system. That is on our...

Apr 2023
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Manager

Product

Things are going very well with the product. We just recently expanded using the staff protection...

Apr 2023
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Manager

Operations

The vendor gave us good training. The vendor provided on-site training for all of our staff, and...

Apr 2023
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Manager

Loyalty, Product

I would like a better mobile platform to integrate with the solution. That isn't a negative comment;...

Apr 2023
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Manager

Product

We would like to see more accuracy with the battery longevity and the battery status. Sometimes the...

Apr 2023
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Manager

Relationship

I don’t know who our account manager is now with the vendor. That is not really a complaint because...

Apr 2023
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Manager

Loyalty, Relationship, Operations, Product

MobileView is a rock-solid product that we use for a lot of different use cases. If we can invent an...

Apr 2023
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Manager

Relationship

Even if we don't engage Securitas Healthcare for a project, they will give us any cheat sheets,...

Apr 2023
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Director

Culture, Value

Our sales representative and solutions architect from Securitas Healthcare are awesome to work with;...

Apr 2023
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Director

Product

From an asset protection standpoint, I like Securitas Healthcare. The MobileView software is solid,...

Apr 2023
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Analyst/Coordinator

Product

I wish the product integrated with other products in the way it integrates with our pumps.

Mar 2023
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Analyst/Coordinator

Product

Overall, our experience has been great. The products have really helped, especially when freezers go...

Mar 2023
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Analyst/Coordinator

Product

Recently, the vendor changed their room temperature and humidity tags to T15h tags, which look like...

Mar 2023
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Analyst/Coordinator

Loyalty

We didn't have a choice in switching to the new temperature and humidity tags, and we were told the...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor is working with us on issues we have been having. The people we deal with from STANLEY...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor doesn’t reach out unless we reach out first.

Mar 2023
||
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