MobileView (Hardware & Software) Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Sometimes, the vendor designs for their needs instead of fully understanding our needs. That is...
Login or Create an Account to see details.
Loyalty, Relationship
We want to have very few clicks in MobileView. When we are searching, we want the system to be easy...
Login or Create an Account to see details.
Value
MobileView has an enhancement that is overdue, and I am really happy that the vendor finally got to...
Login or Create an Account to see details.
Product
MobileView's use of Wi-Fi is good and bad, but it has been mostly good because it is pervasive. Our...
Login or Create an Account to see details.
Product
Some of the reporting in MobileView is better than the other solutions. To be successful using...
Login or Create an Account to see details.
Loyalty
We have been pleased with MobileView. We chose MobileView because it is the industry standard.
Login or Create an Account to see details.
Loyalty, Relationship, Operations
For installation, we worked with two different companies that supported two different portions of...
Login or Create an Account to see details.
Value
Securitas Healthcare avoids charging for every little thing. Their system isn't cheap, but we can...
Login or Create an Account to see details.
Product, Value
We put a lot of stock into MobileView. Our staff members are totally dependent on it. I could tell...
Login or Create an Account to see details.
Loyalty, Product
We have some things that are not standardized that we are looking to standardize. That isn't the...
Login or Create an Account to see details.
Product
Our MobileView products are all NIST certified and have temperature tags and equipment, so we don't...
Login or Create an Account to see details.
Relationship
When the vendor changed from STANLEY Healthcare to Securitas Healthcare, they made some changes that...
Login or Create an Account to see details.
Product, Value
I would recommend MobileView to a facility like ours. With some other solutions, organizations have...
Login or Create an Account to see details.
Value
When the vendor transitioned from STANLEY Healthcare to Securitas Healthcare, they had some...
Login or Create an Account to see details.
Loyalty
Organizations that are looking for a form of RTLS need to look at what infrastructure they currently...
Login or Create an Account to see details.
Relationship
Securitas Healthcare has kept all of the promises that they have made. During the pandemic, we had a...
Login or Create an Account to see details.
Relationship
Securitas Healthcare's service is good. We weren't really aware of some things with our safety tags....
Login or Create an Account to see details.
Loyalty
In the next 12 months, we will have deployed MobileView to more hospitals, and I am confident that...
Login or Create an Account to see details.
Relationship, Operations, Product
When we were having issues with MobileView, Securitas Healthcare told us we needed to update the...
Login or Create an Account to see details.
Relationship, Operations
MobileView had an app where users could go in the field, find tags, and update their battery status...
Login or Create an Account to see details.
Relationship
Sometimes I know more than the people at Securitas Healthcare. We don't need a trainer; I can train...
Login or Create an Account to see details.
Value
It is not cheap to have the MobileView devices in every room. Each one has a dedicated port, and...
Login or Create an Account to see details.
Relationship
When we put a ticket into the Securitas Healthcare help desk, the support is not like it was before...
Login or Create an Account to see details.
Loyalty
Overall, I am slightly dissatisfied. MobileView's ease of use could be better. The only thing the...
Login or Create an Account to see details.
Relationship, Value
Securitas Healthcare doesn't talk to us. We have no communication with the vendor unless we have a...
Login or Create an Account to see details.
Loyalty
When MobileView is working properly, it does meet our needs, but right now, we are having a lot of...
Login or Create an Account to see details.
Relationship
One individual at Securitas Healthcare has been taking the lead on an issue we have been having....
Login or Create an Account to see details.
Culture, Operations, Value
Securitas Healthcare charges for training, and their training is usually a train-the-trainer...
Login or Create an Account to see details.
Loyalty, Value
I would definitely still recommend MobileView. I don't know of a better alternative for the whole...
Login or Create an Account to see details.
Relationship
From the Securitas Healthcare side, everything has gone well. Securitas Healthcare’s executive...
Login or Create an Account to see details.
Loyalty, Value
MobileView is pretty easy. The customers don't have too much of an issue. Some of the ease of use...
Login or Create an Account to see details.
Relationship, Product
Securitas Healthcare does a good job, but there are always improvements that can be made. We don't...
Login or Create an Account to see details.
Product
Securitas Healthcare is a pretty good company, but the product has changed hands multiple times. It...
Login or Create an Account to see details.
Product
We have another technology integrated into our rooms with MobileView that closes tickets or bed...
Login or Create an Account to see details.
Relationship
Securitas Healthcare's team is both helpful and receptive regarding changes and any issues we bring...
Login or Create an Account to see details.
Relationship
STANLEY Healthcare being acquired by Securitas Healthcare didn't really affect my position all that...
Login or Create an Account to see details.
Product
We have a few users who have issues navigating through the tag itself as well as using the...
Login or Create an Account to see details.
Relationship, Product
We have a couple of departments that use MobileView. Our team is in charge mostly of the temperature...
Login or Create an Account to see details.
Relationship, Operations
Periodically, we do reach out to Securitas Healthcare, but for the most part, we run MobileView on...
Login or Create an Account to see details.
Loyalty, Product
I see things changing in MobileView's software a bit, depending on the hardware changes. For...
Login or Create an Account to see details.
Relationship
We reach out to Securitas Healthcare when we have any issues. Usually, when they come up with new...
Login or Create an Account to see details.
Product
I don't know if Securitas Healthcare can control this, but with COVID-19, it has taken a lot longer...
Login or Create an Account to see details.
Relationship, Product
We are upgrading MobileView soon, and I have never had issues with upgrading. It is super easy....
Login or Create an Account to see details.
Relationship, Product
MobileView itself is great; I have had very few issues with it. I haven't had any issues with...
Login or Create an Account to see details.
Relationship
The good part about Securitas Healthcare is we have been able to partner with them and work with...
Login or Create an Account to see details.
Loyalty
When Securitas Healthcare bought STANLEY Healthcare, I was worried they were going to fold them or...
Login or Create an Account to see details.
Relationship, Product
We do have challenges. There is no question about it. We find a bug in our system, but we wait until...
Login or Create an Account to see details.
Relationship
I would like more follow-up from Securitas Healthcare. Additionally, if someone is considering...
Login or Create an Account to see details.
Product
MobileView’s upgrades have been excellent, and product reliability has been good. It has simple...
Login or Create an Account to see details.
Relationship
Everybody we have communicated with at Securitas Healthcare has solved our problems. They fix the...
Login or Create an Account to see details.
Loyalty, Product
There is an opportunity to keep growing the technology that Securitas Healthcare has, and I think...
Login or Create an Account to see details.
Relationship, Product
I have not had any significant issues with Securitas Healthcare keeping promises in the last few...
Login or Create an Account to see details.
Value
The temperature monitoring feature in MobileView was really important and saved us money because we...
Login or Create an Account to see details.
Loyalty
While there may be competitors out there, we have not found a solution much better than MobileView...
Login or Create an Account to see details.
Loyalty, Product
MobileView takes a little bit of getting used to. [For example, a staff member of ours didn't...
Login or Create an Account to see details.
Loyalty
The main thing I would tell someone looking to use Securitas Healthcare is to check the market. It...
Login or Create an Account to see details.
Relationship
The people at Securitas Healthcare are all really good to work with, but one challenge we have had...
Login or Create an Account to see details.
Relationship
It seems like it is usually the same four or five Securitas Healthcare support people anytime that I...
Login or Create an Account to see details.
Culture, Loyalty, Value
One of the reasons why we went with MobileView was that we could start smaller and grow it out by...
Login or Create an Account to see details.
Value
Securitas Healthcare has done a good job with equipment tracking. The location services are spot on....
Login or Create an Account to see details.
Product
One challenging thing with MobileView is the older tags. We knew up front that they had batteries...
Login or Create an Account to see details.
Operations, Product
When we do an upgrade to our system, the process is almost completely hands off. We just prepare...
Login or Create an Account to see details.
Loyalty, Product, Value
I wouldn’t buy this solution again. The vendor was pretty good 20 years ago, but now there is newer,...
Login or Create an Account to see details.
Relationship, Product
Up until recently, I had high satisfaction with the overall product quality, but we have been having...
Login or Create an Account to see details.
Value
The solution initially is a big deal, but after we use it for a long time, its returns diminish. The...
Login or Create an Account to see details.
Relationship, Operations
Ever since the vendor was acquired, things have gotten better. Securitas Healthcare tries to keep...
Login or Create an Account to see details.
Loyalty, Product
The trend now is to go to Bluetooth, and that helps us save battery life and things like that....
Login or Create an Account to see details.
Value
Securitas Healthcare doesn’t realize that changing the battery on thousands of tags adds up to a lot...
Login or Create an Account to see details.
Operations, Product
MobileView is a lot easier than another product we use. However, my end users are not in MobileView...
Login or Create an Account to see details.
Loyalty, Product
We are not in need of anything at the moment, but Securitas Healthcare is coming out with new...
Login or Create an Account to see details.
Relationship
Securitas Healthcare’s support used to be my favorite, but lately, it has been taking a day or two...
Login or Create an Account to see details.
Relationship
Securitas Healthcare has been great. Anytime I have had issues, they have been resolved in a timely...
Login or Create an Account to see details.
Value
MobileView is software, and it is expensive. Some of the fees are just crazy.
Login or Create an Account to see details.
Loyalty, Value
MobileView is great. It does what Securitas Healthcare claims. It gives us what we need and what we...
Login or Create an Account to see details.
Relationship
We have Securitas Healthcare's portal. We can enter tickets in that portal, and the vendor's people...
Login or Create an Account to see details.
Relationship
Securitas Healthcare keeps their promises. They are working with us on newer things, and I have no...
Login or Create an Account to see details.
Relationship
We had a certain issue with another vendor's system that wasn't very good, and Securitas Healthcare...
Login or Create an Account to see details.
Product
I wish that the product's reports were a little more intuitive. I have automated a lot of reports,...
Login or Create an Account to see details.
Loyalty, Value
Staff protection has been a main driver for us. Right now, we have a neat solution in place that...
Login or Create an Account to see details.
Value
Securitas Healthcare is a business, and they need to make money, but most organizations are all in a...
Login or Create an Account to see details.
Relationship
I love the fact that Securitas Healthcare has so many different solutions that we use, and they work...
Login or Create an Account to see details.
Culture, Value
We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...
Login or Create an Account to see details.
Operations
The vendor has always done a really good job with go-lives in terms of providing education material...
Login or Create an Account to see details.
Relationship
Even during COVID-19, the vendor was trying to keep up with the times, and they released new...
Login or Create an Account to see details.
Value
We are leveraging this solution to keep track of our dirty and clean par levels in our utility...
Login or Create an Account to see details.
Loyalty, Product
There is really nothing out there that is much better than Securitas Healthcare's system. One of the...
Login or Create an Account to see details.
Product
The product does not have the interoperability we would like. We want EMR integration with the product....
Login or Create an Account to see details.
Culture, Relationship
We have actually interacted with some of the vendor's executives. That process has been pretty good....
Login or Create an Account to see details.
Product
There have been some stability issues with MobileView. On the back end, with the way that the...
Login or Create an Account to see details.
Product
MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...
Login or Create an Account to see details.
Culture, Loyalty
One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...
Login or Create an Account to see details.
Relationship
When we call Securitas Healthcare, they generally get back to us. And our customer account...
Login or Create an Account to see details.
Product
If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...
Login or Create an Account to see details.
Product
There is so much in the product that it is hard to get what we are really looking for. We have a...
Login or Create an Account to see details.
Loyalty
We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...
Login or Create an Account to see details.
Product
We have had this system for a long time, and a few years ago, the vendor would send me a little...
Login or Create an Account to see details.
Culture
The vendor’s salespeople want to make us happy because they want to keep selling the product. The...
Login or Create an Account to see details.
Product, Value
MobileView integrates with our nurse call system, and it does a wonderful job for us.
Login or Create an Account to see details.
Value
I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...
Login or Create an Account to see details.
Product
The vendor and the product are pretty good right now. There are a couple of little things within the...
Login or Create an Account to see details.
Product
Within the device configuration, we have a list of emails or contacts that the customers submit for...
Login or Create an Account to see details.
Relationship, Product
If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...
Login or Create an Account to see details.
Product
Overall, the application is doing what we need, and it is very stable. Over the past several months,...
Login or Create an Account to see details.
Relationship
The vendor’s support team is very good. We utilize them all the time in case there are any issues...
Login or Create an Account to see details.
Loyalty, Relationship
Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...
Login or Create an Account to see details.
Culture, Relationship, Product
I haven't had any direct interactions with the vendor for several months. We haven't had any major...
Login or Create an Account to see details.
Loyalty, Product
We are using the product for asset tracking. It has robust functionality if we want to look at it...
Login or Create an Account to see details.
​
Featured Report
Preferences