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User Commentary
Product
Some of the reporting in MobileView is better than the other solutions. To be successful using...
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Loyalty
We have been pleased with MobileView. We chose MobileView because it is the industry standard.
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Loyalty, Relationship, Operations
For installation, we worked with two different companies that supported two different portions of...
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Value
Securitas Healthcare avoids charging for every little thing. Their system isn't cheap, but we can...
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Product, Value
We put a lot of stock into MobileView. Our staff members are totally dependent on it. I could tell...
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Loyalty, Product
We have some things that are not standardized that we are looking to standardize. That isn't the...
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Product
Our MobileView products are all NIST certified and have temperature tags and equipment, so we don't...
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Relationship
When the vendor changed from STANLEY Healthcare to Securitas Healthcare, they made some changes that...
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Product, Value
I would recommend MobileView to a facility like ours. With some other solutions, organizations have...
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Value
When the vendor transitioned from STANLEY Healthcare to Securitas Healthcare, they had some...
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Loyalty
Organizations that are looking for a form of RTLS need to look at what infrastructure they currently...
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Relationship
Securitas Healthcare has kept all of the promises that they have made. During the pandemic, we had a...
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Relationship
Securitas Healthcare's service is good. We weren't really aware of some things with our safety tags....
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Loyalty
In the next 12 months, we will have deployed MobileView to more hospitals, and I am confident that...
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Relationship, Operations, Product
When we were having issues with MobileView, Securitas Healthcare told us we needed to update the...
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Relationship, Operations
MobileView had an app where users could go in the field, find tags, and update their battery status...
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Relationship
Sometimes I know more than the people at Securitas Healthcare. We don't need a trainer; I can train...
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Value
It is not cheap to have the MobileView devices in every room. Each one has a dedicated port, and...
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Relationship
When we put a ticket into the Securitas Healthcare help desk, the support is not like it was before...
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Loyalty
Overall, I am slightly dissatisfied. MobileView's ease of use could be better. The only thing the...
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Relationship, Value
Securitas Healthcare doesn't talk to us. We have no communication with the vendor unless we have a...
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Loyalty
When MobileView is working properly, it does meet our needs, but right now, we are having a lot of...
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Relationship
One individual at Securitas Healthcare has been taking the lead on an issue we have been having....
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Culture, Operations, Value
Securitas Healthcare charges for training, and their training is usually a train-the-trainer...
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Loyalty, Value
I would definitely still recommend MobileView. I don't know of a better alternative for the whole...
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Relationship
From the Securitas Healthcare side, everything has gone well. Securitas Healthcare’s executive...
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Loyalty, Value
MobileView is pretty easy. The customers don't have too much of an issue. Some of the ease of use...
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Relationship, Product
Securitas Healthcare does a good job, but there are always improvements that can be made. We don't...
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Product
Securitas Healthcare is a pretty good company, but the product has changed hands multiple times. It...
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Product
We have another technology integrated into our rooms with MobileView that closes tickets or bed...
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Relationship
Securitas Healthcare's team is both helpful and receptive regarding changes and any issues we bring...
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Relationship
STANLEY Healthcare being acquired by Securitas Healthcare didn't really affect my position all that...
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Product
We have a few users who have issues navigating through the tag itself as well as using the...
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Relationship, Product
We have a couple of departments that use MobileView. Our team is in charge mostly of the temperature...
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Relationship, Operations
Periodically, we do reach out to Securitas Healthcare, but for the most part, we run MobileView on...
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Loyalty, Product
I see things changing in MobileView's software a bit, depending on the hardware changes. For...
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Relationship
We reach out to Securitas Healthcare when we have any issues. Usually, when they come up with new...
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Product
I don't know if Securitas Healthcare can control this, but with COVID-19, it has taken a lot longer...
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Relationship, Product
We are upgrading MobileView soon, and I have never had issues with upgrading. It is super easy....
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Relationship, Product
MobileView itself is great; I have had very few issues with it. I haven't had any issues with...
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Relationship
The good part about Securitas Healthcare is we have been able to partner with them and work with...
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Loyalty
When Securitas Healthcare bought STANLEY Healthcare, I was worried they were going to fold them or...
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Relationship, Product
We do have challenges. There is no question about it. We find a bug in our system, but we wait until...
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Relationship
I would like more follow-up from Securitas Healthcare. Additionally, if someone is considering...
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Product
MobileView’s upgrades have been excellent, and product reliability has been good. It has simple...
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Relationship
Everybody we have communicated with at Securitas Healthcare has solved our problems. They fix the...
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Loyalty, Product
There is an opportunity to keep growing the technology that Securitas Healthcare has, and I think...
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Relationship, Product
I have not had any significant issues with Securitas Healthcare keeping promises in the last few...
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Value
The temperature monitoring feature in MobileView was really important and saved us money because we...
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Loyalty
While there may be competitors out there, we have not found a solution much better than MobileView...
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Loyalty, Product
MobileView takes a little bit of getting used to. [For example, a staff member of ours didn't...
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Loyalty
The main thing I would tell someone looking to use Securitas Healthcare is to check the market. It...
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Relationship
The people at Securitas Healthcare are all really good to work with, but one challenge we have had...
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Relationship
It seems like it is usually the same four or five Securitas Healthcare support people anytime that I...
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Culture, Loyalty, Value
One of the reasons why we went with MobileView was that we could start smaller and grow it out by...
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Value
Securitas Healthcare has done a good job with equipment tracking. The location services are spot on....
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Product
One challenging thing with MobileView is the older tags. We knew up front that they had batteries...
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Operations, Product
When we do an upgrade to our system, the process is almost completely hands off. We just prepare...
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Loyalty, Product, Value
I wouldn’t buy this solution again. The vendor was pretty good 20 years ago, but now there is newer,...
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Relationship, Product
Up until recently, I had high satisfaction with the overall product quality, but we have been having...
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Value
The solution initially is a big deal, but after we use it for a long time, its returns diminish. The...
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Relationship, Operations
Ever since the vendor was acquired, things have gotten better. Securitas Healthcare tries to keep...
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Loyalty, Product
The trend now is to go to Bluetooth, and that helps us save battery life and things like that....
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Value
Securitas Healthcare doesn’t realize that changing the battery on thousands of tags adds up to a lot...
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Operations, Product
MobileView is a lot easier than another product we use. However, my end users are not in MobileView...
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Loyalty, Product
We are not in need of anything at the moment, but Securitas Healthcare is coming out with new...
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Relationship
Securitas Healthcare’s support used to be my favorite, but lately, it has been taking a day or two...
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Relationship
Securitas Healthcare has been great. Anytime I have had issues, they have been resolved in a timely...
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Value
MobileView is software, and it is expensive. Some of the fees are just crazy.
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Loyalty, Value
MobileView is great. It does what Securitas Healthcare claims. It gives us what we need and what we...
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Relationship
We have Securitas Healthcare's portal. We can enter tickets in that portal, and the vendor's people...
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Relationship
Securitas Healthcare keeps their promises. They are working with us on newer things, and I have no...
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Relationship
We had a certain issue with another vendor's system that wasn't very good, and Securitas Healthcare...
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Product
I wish that the product's reports were a little more intuitive. I have automated a lot of reports,...
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Loyalty, Value
Staff protection has been a main driver for us. Right now, we have a neat solution in place that...
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Value
Securitas Healthcare is a business, and they need to make money, but most organizations are all in a...
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Relationship
I love the fact that Securitas Healthcare has so many different solutions that we use, and they work...
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Culture, Value
We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...
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Operations
The vendor has always done a really good job with go-lives in terms of providing education material...
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Relationship
Even during COVID-19, the vendor was trying to keep up with the times, and they released new...
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Value
We are leveraging this solution to keep track of our dirty and clean par levels in our utility...
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Loyalty, Product
There is really nothing out there that is much better than Securitas Healthcare's system. One of the...
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Product
The product does not have the interoperability we would like. We want EMR integration with the product....
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Culture, Relationship
We have actually interacted with some of the vendor's executives. That process has been pretty good....
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Product
There have been some stability issues with MobileView. On the back end, with the way that the...
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Product
MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...
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Culture, Loyalty
One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...
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Relationship
When we call Securitas Healthcare, they generally get back to us. And our customer account...
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Product
If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...
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Product
There is so much in the product that it is hard to get what we are really looking for. We have a...
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Loyalty
We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...
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Product
We have had this system for a long time, and a few years ago, the vendor would send me a little...
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Culture
The vendor’s salespeople want to make us happy because they want to keep selling the product. The...
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Product, Value
MobileView integrates with our nurse call system, and it does a wonderful job for us.
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Value
I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...
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Product
The vendor and the product are pretty good right now. There are a couple of little things within the...
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Product
Within the device configuration, we have a list of emails or contacts that the customers submit for...
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Relationship, Product
If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...
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Product
Overall, the application is doing what we need, and it is very stable. Over the past several months,...
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Relationship
The vendor’s support team is very good. We utilize them all the time in case there are any issues...
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Loyalty, Relationship
Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...
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Culture, Relationship, Product
I haven't had any direct interactions with the vendor for several months. We haven't had any major...
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Loyalty, Product
We are using the product for asset tracking. It has robust functionality if we want to look at it...
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Culture, Operations
One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...
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Operations, Product
We have not had any extremely bad experiences, but there is definitely some room for improvement on...
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Product, Value
MobileView has definitely helped in that every portion of our departments gets temperature reports....
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Relationship
From an environmental monitoring perspective, like with asset tracking, we must have all of our...
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Product
Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...
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Relationship, Product
I would like to see us utilize the product a little more than we are now, but that is a little more...
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Relationship
Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....
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Relationship
Securitas Healthcare’s engineers will contact me if they need something, or they will send me...
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Value
Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...
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Product
We like the system, and I know nurses really prefer this system; they are very tied to it. We can...
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Value
The big challenges with the system have been the cost and making sure it is working well.
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Operations
We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...
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Relationship, Product
Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...
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Product
There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...
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Loyalty, Product
The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...
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Relationship
Sometimes companies have a position that the client should just deal with the product that is...
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Culture, Value
I would tell someone looking into MobileView that it is not cheap. It is not something that people...
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