MobileView (Hardware & Software) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

Some of the reporting in MobileView is better than the other solutions. To be successful using...

Aug 2024
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Director

Loyalty

We have been pleased with MobileView. We chose MobileView because it is the industry standard.

Aug 2024
||
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Director

Loyalty, Relationship, Operations

For installation, we worked with two different companies that supported two different portions of...

Aug 2024
||
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Manager

Value

Securitas Healthcare avoids charging for every little thing. Their system isn't cheap, but we can...

Aug 2024
||
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Manager

Product, Value

We put a lot of stock into MobileView. Our staff members are totally dependent on it. I could tell...

Aug 2024
||
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Manager

Loyalty, Product

We have some things that are not standardized that we are looking to standardize. That isn't the...

Aug 2024
||
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Manager

Product

Our MobileView products are all NIST certified and have temperature tags and equipment, so we don't...

Aug 2024
||
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Manager

Relationship

When the vendor changed from STANLEY Healthcare to Securitas Healthcare, they made some changes that...

Aug 2024
||
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Manager

Product, Value

I would recommend MobileView to a facility like ours. With some other solutions, organizations have...

Aug 2024
||
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Manager

Value

When the vendor transitioned from STANLEY Healthcare to Securitas Healthcare, they had some...

Aug 2024
||
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Manager

Loyalty

Organizations that are looking for a form of RTLS need to look at what infrastructure they currently...

Aug 2024
||
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Manager

Relationship

Securitas Healthcare has kept all of the promises that they have made. During the pandemic, we had a...

Aug 2024
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Manager

Relationship

Securitas Healthcare's service is good. We weren't really aware of some things with our safety tags....

Aug 2024
||
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Manager

Loyalty

In the next 12 months, we will have deployed MobileView to more hospitals, and I am confident that...

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

When we were having issues with MobileView, Securitas Healthcare told us we needed to update the...

Aug 2024
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Analyst/Coordinator

Relationship, Operations

MobileView had an app where users could go in the field, find tags, and update their battery status...

Aug 2024
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Analyst/Coordinator

Relationship

Sometimes I know more than the people at Securitas Healthcare. We don't need a trainer; I can train...

Aug 2024
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Analyst/Coordinator

Value

It is not cheap to have the MobileView devices in every room. Each one has a dedicated port, and...

Aug 2024
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Analyst/Coordinator

Relationship

When we put a ticket into the Securitas Healthcare help desk, the support is not like it was before...

Aug 2024
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Analyst/Coordinator

Loyalty

Overall, I am slightly dissatisfied. MobileView's ease of use could be better. The only thing the...

Jul 2024
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Analyst/Coordinator

Relationship, Value

Securitas Healthcare doesn't talk to us. We have no communication with the vendor unless we have a...

Jul 2024
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Director

Loyalty

When MobileView is working properly, it does meet our needs, but right now, we are having a lot of...

Jul 2024
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Director

Relationship

One individual at Securitas Healthcare has been taking the lead on an issue we have been having....

Jul 2024
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Director

Culture, Operations, Value

Securitas Healthcare charges for training, and their training is usually a train-the-trainer...

Jul 2024
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Director

Loyalty, Value

I would definitely still recommend MobileView. I don't know of a better alternative for the whole...

Jul 2024
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Director

Relationship

From the Securitas Healthcare side, everything has gone well. Securitas Healthcare’s executive...

Jul 2024
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Director

Loyalty, Value

MobileView is pretty easy. The customers don't have too much of an issue. Some of the ease of use...

Jul 2024
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Director

Relationship, Product

Securitas Healthcare does a good job, but there are always improvements that can be made. We don't...

Jul 2024
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CIO

Product

Securitas Healthcare is a pretty good company, but the product has changed hands multiple times. It...

Jul 2024
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CIO

Product

We have another technology integrated into our rooms with MobileView that closes tickets or bed...

Jul 2024
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Analyst/Coordinator

Relationship

Securitas Healthcare's team is both helpful and receptive regarding changes and any issues we bring...

Jun 2024
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Analyst/Coordinator

Relationship

STANLEY Healthcare being acquired by Securitas Healthcare didn't really affect my position all that...

Jun 2024
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Analyst/Coordinator

Product

We have a few users who have issues navigating through the tag itself as well as using the...

Jun 2024
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Analyst/Coordinator

Relationship, Product

We have a couple of departments that use MobileView. Our team is in charge mostly of the temperature...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

Periodically, we do reach out to Securitas Healthcare, but for the most part, we run MobileView on...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

I see things changing in MobileView's software a bit, depending on the hardware changes. For...

Jun 2024
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Analyst/Coordinator

Relationship

We reach out to Securitas Healthcare when we have any issues. Usually, when they come up with new...

Jun 2024
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Analyst/Coordinator

Product

I don't know if Securitas Healthcare can control this, but with COVID-19, it has taken a lot longer...

Jun 2024
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Analyst/Coordinator

Relationship, Product

We are upgrading MobileView soon, and I have never had issues with upgrading. It is super easy....

Jun 2024
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Analyst/Coordinator

Relationship, Product

MobileView itself is great; I have had very few issues with it. I haven't had any issues with...

Jun 2024
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Manager

Relationship

The good part about Securitas Healthcare is we have been able to partner with them and work with...

Jun 2024
||
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Manager

Loyalty

When Securitas Healthcare bought STANLEY Healthcare, I was worried they were going to fold them or...

Jun 2024
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Manager

Relationship, Product

We do have challenges. There is no question about it. We find a bug in our system, but we wait until...

Jun 2024
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Director

Relationship

I would like more follow-up from Securitas Healthcare. Additionally, if someone is considering...

Jun 2024
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Director

Product

MobileView’s upgrades have been excellent, and product reliability has been good. It has simple...

Jun 2024
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Director

Relationship

Everybody we have communicated with at Securitas Healthcare has solved our problems. They fix the...

Jun 2024
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Manager

Loyalty, Product

There is an opportunity to keep growing the technology that Securitas Healthcare has, and I think...

Jun 2024
||
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Manager

Relationship, Product

I have not had any significant issues with Securitas Healthcare keeping promises in the last few...

Jun 2024
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Manager

Value

The temperature monitoring feature in MobileView was really important and saved us money because we...

Jun 2024
||
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Manager

Loyalty

While there may be competitors out there, we have not found a solution much better than MobileView...

Jun 2024
||
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Manager

Loyalty, Product

MobileView takes a little bit of getting used to. [For example, a staff member of ours didn't...

Jun 2024
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Manager

Loyalty

The main thing I would tell someone looking to use Securitas Healthcare is to check the market. It...

Jun 2024
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Manager

Relationship

The people at Securitas Healthcare are all really good to work with, but one challenge we have had...

May 2024
||
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Manager

Relationship

It seems like it is usually the same four or five Securitas Healthcare support people anytime that I...

May 2024
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Manager

Culture, Loyalty, Value

One of the reasons why we went with MobileView was that we could start smaller and grow it out by...

May 2024
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Manager

Value

Securitas Healthcare has done a good job with equipment tracking. The location services are spot on....

May 2024
||
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Manager

Product

One challenging thing with MobileView is the older tags. We knew up front that they had batteries...

May 2024
||
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Manager

Operations, Product

When we do an upgrade to our system, the process is almost completely hands off. We just prepare...

May 2024
||
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Analyst/Coordinator

Loyalty, Product, Value

I wouldn’t buy this solution again. The vendor was pretty good 20 years ago, but now there is newer,...

May 2024
||
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Analyst/Coordinator

Relationship, Product

Up until recently, I had high satisfaction with the overall product quality, but we have been having...

May 2024
||
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Analyst/Coordinator

Value

The solution initially is a big deal, but after we use it for a long time, its returns diminish. The...

May 2024
||
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Analyst/Coordinator

Relationship, Operations

Ever since the vendor was acquired, things have gotten better. Securitas Healthcare tries to keep...

May 2024
||
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Analyst/Coordinator

Loyalty, Product

The trend now is to go to Bluetooth, and that helps us save battery life and things like that....

May 2024
||
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Analyst/Coordinator

Value

Securitas Healthcare doesn’t realize that changing the battery on thousands of tags adds up to a lot...

May 2024
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Analyst/Coordinator

Operations, Product

MobileView is a lot easier than another product we use. However, my end users are not in MobileView...

May 2024
||
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Analyst/Coordinator

Loyalty, Product

We are not in need of anything at the moment, but Securitas Healthcare is coming out with new...

May 2024
||
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Analyst/Coordinator

Relationship

Securitas Healthcare’s support used to be my favorite, but lately, it has been taking a day or two...

May 2024
||
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Analyst/Coordinator

Relationship

Securitas Healthcare has been great. Anytime I have had issues, they have been resolved in a timely...

May 2024
||
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Analyst/Coordinator

Value

MobileView is software, and it is expensive. Some of the fees are just crazy.

May 2024
||
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Analyst/Coordinator

Loyalty, Value

MobileView is great. It does what Securitas Healthcare claims. It gives us what we need and what we...

May 2024
||
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Analyst/Coordinator

Relationship

We have Securitas Healthcare's portal. We can enter tickets in that portal, and the vendor's people...

Apr 2024
||
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Analyst/Coordinator

Relationship

Securitas Healthcare keeps their promises. They are working with us on newer things, and I have no...

Apr 2024
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Analyst/Coordinator

Relationship

We had a certain issue with another vendor's system that wasn't very good, and Securitas Healthcare...

Apr 2024
||
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Analyst/Coordinator

Product

I wish that the product's reports were a little more intuitive. I have automated a lot of reports,...

Apr 2024
||
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Analyst/Coordinator

Loyalty, Value

Staff protection has been a main driver for us. Right now, we have a neat solution in place that...

Apr 2024
||
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Analyst/Coordinator

Value

Securitas Healthcare is a business, and they need to make money, but most organizations are all in a...

Mar 2024
||
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Analyst/Coordinator

Relationship

I love the fact that Securitas Healthcare has so many different solutions that we use, and they work...

Mar 2024
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Manager

Culture, Value

We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...

Feb 2024
||
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Manager

Operations

The vendor has always done a really good job with go-lives in terms of providing education material...

Feb 2024
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Manager

Relationship

Even during COVID-19, the vendor was trying to keep up with the times, and they released new...

Feb 2024
||
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Manager

Value

We are leveraging this solution to keep track of our dirty and clean par levels in our utility...

Feb 2024
||
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Manager

Loyalty, Product

There is really nothing out there that is much better than Securitas Healthcare's system. One of the...

Feb 2024
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Manager

Product

The product does not have the interoperability we would like. We want EMR integration with the product....

Feb 2024
||
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Manager

Culture, Relationship

We have actually interacted with some of the vendor's executives. That process has been pretty good....

Feb 2024
||
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Manager

Product

There have been some stability issues with MobileView. On the back end, with the way that the...

Feb 2024
||
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Manager

Product

MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...

Feb 2024
||
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Manager

Culture, Loyalty

One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...

Feb 2024
||
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Manager

Relationship

When we call Securitas Healthcare, they generally get back to us. And our customer account...

Feb 2024
||
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Manager

Product

If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...

Jan 2024
||
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Manager

Product

There is so much in the product that it is hard to get what we are really looking for. We have a...

Jan 2024
||
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Manager

Loyalty

We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...

Jan 2024
||
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Manager

Product

We have had this system for a long time, and a few years ago, the vendor would send me a little...

Jan 2024
||
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Manager

Culture

The vendor’s salespeople want to make us happy because they want to keep selling the product. The...

Jan 2024
||
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Manager

Product, Value

MobileView integrates with our nurse call system, and it does a wonderful job for us.

Jan 2024
||
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Manager

Value

I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...

Jan 2024
||
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Analyst/Coordinator

Product

The vendor and the product are pretty good right now. There are a couple of little things within the...

Jan 2024
||
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Analyst/Coordinator

Product

Within the device configuration, we have a list of emails or contacts that the customers submit for...

Jan 2024
||
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Analyst/Coordinator

Relationship, Product

If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...

Jan 2024
||
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Analyst/Coordinator

Product

Overall, the application is doing what we need, and it is very stable. Over the past several months,...

Jan 2024
||
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Analyst/Coordinator

Relationship

The vendor’s support team is very good. We utilize them all the time in case there are any issues...

Jan 2024
||
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Analyst/Coordinator

Loyalty, Relationship

Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...

Jan 2024
||
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Director

Culture, Relationship, Product

I haven't had any direct interactions with the vendor for several months. We haven't had any major...

Jan 2024
||
(0)
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Director

Loyalty, Product

We are using the product for asset tracking. It has robust functionality if we want to look at it...

Jan 2024
||
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Manager

Culture, Operations

One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...

Nov 2023
||
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Manager

Operations, Product

We have not had any extremely bad experiences, but there is definitely some room for improvement on...

Nov 2023
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Manager

Product, Value

MobileView has definitely helped in that every portion of our departments gets temperature reports....

Nov 2023
||
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Manager

Relationship

From an environmental monitoring perspective, like with asset tracking, we must have all of our...

Nov 2023
||
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Manager

Product

Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...

Nov 2023
||
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Manager

Relationship, Product

I would like to see us utilize the product a little more than we are now, but that is a little more...

Nov 2023
||
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Manager

Relationship

Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....

Nov 2023
||
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Manager

Relationship

Securitas Healthcare’s engineers will contact me if they need something, or they will send me...

Nov 2023
||
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VP/Other Executive

Value

Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...

Oct 2023
||
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VP/Other Executive

Product

We like the system, and I know nurses really prefer this system; they are very tied to it. We can...

Oct 2023
||
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VP/Other Executive

Value

The big challenges with the system have been the cost and making sure it is working well.

Oct 2023
||
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VP/Other Executive

Operations

We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...

Oct 2023
||
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VP/Other Executive

Relationship, Product

Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...

Oct 2023
||
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VP/Other Executive

Product

There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...

Oct 2023
||
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VP/Other Executive

Loyalty, Product

The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...

Oct 2023
||
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VP/Other Executive

Relationship

Sometimes companies have a position that the client should just deal with the product that is...

Oct 2023
||
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VP/Other Executive

Culture, Value

I would tell someone looking into MobileView that it is not cheap. It is not something that people...

Oct 2023
||
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