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symplr Directory (formerly Phynd)
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KLAS Senior Product Manager - Joseph Ybarra
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Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
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User Commentary

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CMIO

The product has evolved in the years we have worked with the vendor. When they transitioned to...

Aug 2021
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CMIO

There are a lot of different pieces to the Phynd solution. The system gets data from a lot of...

Aug 2021
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CMIO

We are trying to harness the Phynd tool to display and capture things correctly. The tool is mature,...

Aug 2021
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Analyst/Coordinator

Phynd has definitely improved over the years, but they do take their time in closing the tickets we...

Aug 2021
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Analyst/Coordinator

My team and I have had good experiences with symplr’s direct support, technical support, and project...

Jul 2021
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Analyst/Coordinator

The direct staff at symplr has really worked hard to come through for us, but based on an issue we...

Jul 2021
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Manager

We use this tool to drive our patient-facing website. The system is fairly intuitive. It is easy to...

Jul 2021
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Manager

The relationship our organization has with the symplr executives is strong.

Jul 2021
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Manager

The vendor needs to work on internal reporting. That is a big shortcoming of the product. It is just...

Jul 2021
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Manager

We have had a lot of things that have broken on the vendor's end in the past several months; it ebbs...

Jul 2021
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Manager

Overall, we have had a great experience. The vendor's people have been very knowledgeable. We meet...

Jul 2021
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Manager

We are looking for other opportunities with other products. We aren't there yet, but that is right...

Jul 2021
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Manager

symplr has offered to do some things for us for free, but symplr is the type of organization that...

Jul 2021
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Manager

symplr's support is quite responsive. I haven't really worked with symplr's executives. We have an...

Jul 2021
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Manager

One of our staff member's issues seems to be more with the data, the product, and the transition...

Jul 2021
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VP/Other Executive

symplr has been a little slow to meet our demands. They aren't always eager to work with us on new...

May 2021
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VP/Other Executive

symplr's ability to keep promises is improving, but that has not always been the case. We have had...

May 2021
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VP/Other Executive

The solution's user interface can be a little clunky. It is not always clear where the buttons to...

May 2021
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VP/Other Executive

symplr's support has recently improved our satisfaction. They changed out our client support person,...

May 2021
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Manager

I know Phynd was acquired recently by another company, and we have not had any kind of real...

Apr 2021
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Manager

The last customer service person we had was definitely very responsive and helped us move a lot of...

Apr 2021
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Manager

The solution is a powerful tool and a time-saver; that is really the vendor’s strength. Their...

Apr 2021
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Manager

What we are using meets our needs. The vendor has continued to improve the product, and they are in...

Mar 2021
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Manager

I want more customizable reporting and multiple key fields in relation to how the vendor categorizes...

Mar 2021
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Manager

I don't feel like Phynd nickel-and-dimes us. They definitely work well with us in terms of their...

Mar 2021
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Manager

The biggest benefit would be that the system is an application that can be used from multiple...

Mar 2021
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Manager

Phynd definitely has a really good support team. Phynd has made some significant changes in how they...

Mar 2021
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Manager

I would tell the vendor that when a client comes up with an idea, the vendor should help to provide...

Mar 2021
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Manager

I want Phynd to improve the reporting functionality. They definitely need some automation when it...

Mar 2021
||
(0)
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Manager

Overall, I feel like Phynd 360 Platform is a very good product. Phynd has definitely made changes to...

Mar 2021
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(0)
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Manager

I believe that Phynd definitely works toward meeting what they state they are going to do. Phynd has...

Mar 2021
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Director

We definitely have vendor executive involvement, we have even had some of their executives on-site....

Jan 2021
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Director

The vendor has been really valuable with the overall service during the COVID-19 crisis. If we get...

Jan 2021
||
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Director

We partnered with the vendor, and they have grown and have gotten a really good business model over...

Jan 2021
||
(0)
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Director

The system still has some kinks that could be ironed out. The system is really good, but there are...

Jan 2021
||
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VP/Other Executive

In terms of Phynd keeping their promises, we have had problems with only one thing, and Phynd has...

Nov 2020
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VP/Other Executive

Phynd tried hard to nickel-and-dime us, but we pushed back, and they backed off. We had a...

Nov 2020
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VP/Other Executive

When we went live with Phynd, they were just a start-up company, so the training was just them...

Nov 2020
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VP/Other Executive

The Phynd system works as promoted. The vendor has been good in terms of what they have promoted....

Nov 2020
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(0)
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Director

Phynd is proactive. They reach out and want to meet. They have suggestions for what we could do...

Sep 2020
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Director

I feel like Phynd started out strong. Maybe they are busier now, but they are definitely slower to...

Sep 2020
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Director

Phynd designed their system to work in a specific way, and we use it in a different way. I think...

Sep 2020
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Director

We came to an agreement with what we were paying in maintenance. Phynd agreed to give us so many...

Sep 2020
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Director

Everything is pretty much online, and the application is simple and easy to use.

Sep 2020
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(0)
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Director

Phynd is constantly trying. They want to partner with us. They want to build the system to work...

Sep 2020
||
(0)
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Director

We have an account manager who is really strong and nice. The person tries to help us whenever we...

Sep 2020
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Director

Sometimes when we need to have a file loaded, we have to send it to Phynd, and it has to be part of...

Sep 2020
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