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symplr Directory (formerly Phynd) Comments
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KLAS Senior Product Manager - Joseph Ybarra
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Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
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User Commentary

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VP/Other Executive

symplr has been a little slow to meet our demands. They aren't always eager to work with us on new...

May 2021
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VP/Other Executive

symplr's ability to keep promises is improving, but that has not always been the case. We have had...

May 2021
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VP/Other Executive

The solution's user interface can be a little clunky. It is not always clear where the buttons to...

May 2021
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VP/Other Executive

symplr's support has recently improved our satisfaction. They changed out our client support person,...

May 2021
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Manager

I know Phynd was acquired recently by another company, and we have not had any kind of real...

Apr 2021
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Manager

The last customer service person we had was definitely very responsive and helped us move a lot of...

Apr 2021
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Manager

The solution is a powerful tool and a time-saver; that is really the vendor’s strength. Their...

Apr 2021
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Manager

What we are using meets our needs. The vendor has continued to improve the product, and they are in...

Mar 2021
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Manager

I want more customizable reporting and multiple key fields in relation to how the vendor categorizes...

Mar 2021
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Manager

I don't feel like Phynd nickel-and-dimes us. They definitely work well with us in terms of their...

Mar 2021
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Manager

The biggest benefit would be that the system is an application that can be used from multiple...

Mar 2021
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Manager

Phynd definitely has a really good support team. Phynd has made some significant changes in how they...

Mar 2021
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Manager

I would tell the vendor that when a client comes up with an idea, the vendor should help to provide...

Mar 2021
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Manager

I want Phynd to improve the reporting functionality. They definitely need some automation when it...

Mar 2021
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(0)
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Manager

Overall, I feel like Phynd 360 Platform is a very good product. Phynd has definitely made changes to...

Mar 2021
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Manager

I believe that Phynd definitely works toward meeting what they state they are going to do. Phynd has...

Mar 2021
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Director

We definitely have vendor executive involvement, we have even had some of their executives on-site....

Jan 2021
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Director

The vendor has been really valuable with the overall service during the COVID-19 crisis. If we get...

Jan 2021
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Director

We partnered with the vendor, and they have grown and have gotten a really good business model over...

Jan 2021
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(0)
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Director

The system still has some kinks that could be ironed out. The system is really good, but there are...

Jan 2021
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VP/Other Executive

In terms of Phynd keeping their promises, we have had problems with only one thing, and Phynd has...

Nov 2020
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VP/Other Executive

Phynd tried hard to nickel-and-dime us, but we pushed back, and they backed off. We had a...

Nov 2020
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VP/Other Executive

When we went live with Phynd, they were just a start-up company, so the training was just them...

Nov 2020
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VP/Other Executive

The Phynd system works as promoted. The vendor has been good in terms of what they have promoted....

Nov 2020
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(0)
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Director

Phynd is proactive. They reach out and want to meet. They have suggestions for what we could do...

Sep 2020
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Director

I feel like Phynd started out strong. Maybe they are busier now, but they are definitely slower to...

Sep 2020
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Director

Phynd designed their system to work in a specific way, and we use it in a different way. I think...

Sep 2020
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Director

We came to an agreement with what we were paying in maintenance. Phynd agreed to give us so many...

Sep 2020
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Director

Everything is pretty much online, and the application is simple and easy to use.

Sep 2020
||
(0)
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Director

Phynd is constantly trying. They want to partner with us. They want to build the system to work...

Sep 2020
||
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Director

We have an account manager who is really strong and nice. The person tries to help us whenever we...

Sep 2020
||
(0)
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Director

Sometimes when we need to have a file loaded, we have to send it to Phynd, and it has to be part of...

Sep 2020
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(0)
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Director

We installed Phynd 360 Platform in order to help us with our referring doctors. These are not...

Aug 2020
||
(0)
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Director

I like Phynd. They are a good, proactive vendor, and I like them very much. They are willing to work...

Aug 2020
||
(0)
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Director

There are some things that Phynd 360 Platform doesn’t do that I wish it would. I have asked for...

Aug 2020
||
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Director

We have never had any issues with Phynd 360 Platform. It has never been down or unavailable. It is...

Aug 2020
||
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Director

There is one problem that the system has. It takes information from other Phynd clients about the...

Aug 2020
||
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Director

Phynd is delivering new technology, but I haven’t installed it. Phynd is in our long-term plans. I...

Aug 2020
||
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Director

The quality and effectiveness of the implementation services are good. Phynd definitely supports our...

Aug 2020
||
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Director

There haven't been a whole lot of COVID-19-related problems for Phynd to deal with. I don't want to...

Aug 2020
||
(0)
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Director

Phynd has a lot of other applications, but we use their product for managing and entering external...

Aug 2020
||
(0)
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Director

Phynd doesn't charge me for every little thing. If we requested functionality that doesn't currently...

Aug 2020
||
(0)
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Director

Phynd is a newer company. I think there were perhaps a couple of misunderstandings about...

Aug 2020
||
(0)
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Director

The implementation was fine. Phynd's implementation manager was very engaged. The manager was in...

Aug 2020
||
(0)
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Director

I think the product integrates well. Right now, we don't have a live interface, but I am not a...

Aug 2020
||
(0)
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Director

With Phynd's customer support and knowledge of the business, I would almost call them a niche...

Aug 2020
||
(0)
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Director

Nothing is 100% easy when dealing with credentialing and physician information. That world is ever...

Aug 2020
||
(0)
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Director

Phynd is very proactive about all the things that are coming out. They are finding any way they can...

Aug 2020
||
(0)
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Director

My satisfaction is a little less than perfect because I am awaiting some development, but I will be...

Aug 2020
||
(0)
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Analyst/Coordinator

Phynd doesn't have a standard help desk for urgent calls. Phynd's issue response is sometimes slow...

Aug 2020
||
(0)
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Director

The upgrades and Phynd’s training are pretty good. The implementation was pretty smooth. The project...

Jul 2020
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(0)
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Director

The upgrades happen transparently, so we haven’t had issues. Maybe some UI changes could make the...

Jul 2020
||
(0)
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Director

We haven’t had any big issues, only a few minor ones that were brought up by my team. Those issues...

Jul 2020
||
(0)
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Director

Phynd is pretty involved. We do have big plans with Phynd, but I think everything is delayed because...

Jul 2020
||
(0)
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Manager

The product is not part of our long-term plans. We have had a horrible experience with the vendor....

Jul 2020
||
(0)
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Manager

The vendor has definitely not kept their promises. When we first started working with them, they...

Jul 2020
||
(0)
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Manager

The vendor has not charged for every little thing. They have been pretty good about only charging us...

Jul 2020
||
(0)
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Manager

The tool is completely buggy and messes up all the time. I would be surprised to hear anything...

Jul 2020
||
(0)
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Manager

The product is fairly easy to use, but one day it will break, and we won't be able to use it. We...

Jul 2020
||
(0)
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Manager

The vendor is not very transparent about what they are doing. We have been asking whether they have...

Jul 2020
||
(0)
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Manager

We don’t call the vendor's general support; we just work with our customer service manager, who is...

Jul 2020
||
(0)
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Manager

I don’t know how much we are paying for the product, but I would say that we are not getting our...

Jul 2020
||
(0)
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Manager

I don’t forecast that my satisfaction in a year will change at all. The vendor needs to improve...

Jul 2020
||
(0)
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Manager

When we put tickets into the vendor's system, the vendor doesn't really give us any sort of...

Jul 2020
||
(0)
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Manager

There has been a myriad of issues. The vendor does big releases and small fixes over time, but they...

Jul 2020
||
(0)
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Manager

I would score Phynd in the middle regarding their support during COVID-19. They aren't actually...

Jul 2020
||
(0)
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Manager

At this point, I probably wouldn't buy the product again. We were led to think the vendor had done...

Jul 2020
||
(0)
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Manager

In terms of Phynd's implementation services, the initial resources that they assigned to us weren't...

Jul 2020
||
(0)
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Manager

In terms of the product working as promoted, it eventually got there, but it didn't work initially....

Jul 2020
||
(0)
 Thank you  Helpful

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CMIO

Phynd has been supportive, but what they do doesn’t necessarily help with COVID-19. We get regular...

Jul 2020
||
(0)
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CMIO

Phynd generally keeps their promises; any problems we have with that are on our side and not the...

Jul 2020
||
(0)
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CMIO

I want to see Phynd work more closely with the other departments. I want to see then work with our...

Jul 2020
||
(0)
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Analyst/Coordinator

The vendor has kept all their promises, but we gave them a very difficult assignment. They couldn’t...

Jul 2020
||
(0)
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Analyst/Coordinator

With one of the upgrades, the delays were not caused by Phynd. We delayed getting data to Phynd and...

Jul 2020
||
(0)
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Analyst/Coordinator

We deployed Phynd’s software as a provider database that is a centralized, authoritative source....

Jul 2020
||
(0)
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Analyst/Coordinator

We got to a point where we were stable. We were requesting changes, and Phynd was starting to charge...

Jul 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The vendor was very supportive during the COVID-19 crisis. I did not notice any lower availability...

Jul 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Phynd does very well with delivering new technology. Their technology is very important for our...

Jul 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We don't use the web support. We use phone calls and emails. The method just depends on what we need...

Jul 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

During the implementation, we sometimes felt like we were not speaking the same language as Phynd,...

Jul 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We didn’t need much training, but Phynd was certainly willing to give us what we needed. The system...

Jul 2020
||
(0)
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Analyst/Coordinator

Phynd was primarily willing to create complicated interfaces for us. We kept throwing requirements...

Jul 2020
||
(0)
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Analyst/Coordinator

The system works as it was promoted. What people put into the systems is not Phynd’s fault. We...

Jul 2020
||
(0)
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Analyst/Coordinator

The solution is new, and Phynd is still building it. I don’t want to give the impression that we...

Jul 2020
||
(0)
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Analyst/Coordinator

We have the system set up so that our users can only modify data for referring physicians. We don't...

Jul 2020
||
(0)
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Analyst/Coordinator

Based on my expectations and experiences with other vendors, Phynd is very proactive. I say that...

Jul 2020
||
(0)
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Analyst/Coordinator

The executives are very involved. I have had conversations with one of the executives, and that...

Jul 2020
||
(0)
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Analyst/Coordinator

I would highly recommend the system to others. I would tell them that Phynd has been very open to...

Jul 2020
||
(0)
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Director

I think what Phynd's system does well is it puts physician data in one place and allows us to slice...

Jun 2020
||
(0)
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Director

The implementation was our biggest issue. The vendor was driving solutions to different teams and...

Jun 2020
||
(0)
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