Directory (formerly Phynd)
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Kyle Chilton
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KLAS Consultant - Kyle Chilton
 
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User Commentary

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CIO

A strength of Directory is that it has provider-based content. The curation of the data specific to...

Jun 2022
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CIO

The system's integration is relatively strong. In terms of the ability to integrate with other...

Jun 2022
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CIO

Directory is a bit antiquated, and we are finding that it creates more challenges than advantages...

Jun 2022
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CIO

symplr's acquisition of Phynd has impacted the product in a somewhat negative way. Directory has a...

Jun 2022
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CIO

We would like to have more flexibility from symplr so we could determine how best to route and...

Jun 2022
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CIO

When we have an issue, symplr doesn't completely address it in a timely manner. That is problematic...

Jun 2022
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CIO

There are a lot of other competing solutions in the market, and I really hope that symplr as an...

Jun 2022
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Analyst/Coordinator

We are ending our contract with Phynd due to numerous reasons. What ultimately resulted in the...

Jun 2022
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Analyst/Coordinator

The technical capabilities of the software struggled to meet our needs in several areas, one being...

Jun 2022
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Analyst/Coordinator

We wanted the vendor to build a report, and they told us that the project required billable hours....

Jun 2022
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Analyst/Coordinator

Anytime the system was upgraded, the upgrade would break the templates that had been created for us.

Jun 2022
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Analyst/Coordinator

Phynd didn't do a good job of training. We had to work directly with the vendor or a technical...

Jun 2022
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Analyst/Coordinator

The system never got connected to our EMR, so we had to use a flat file and other manual things.

Jun 2022
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Manager

The symplr analysts that I usually work with are pretty good when it comes to communication on the...

Jun 2022
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Manager

Before Directory was bought out, we had support from executives, but we don't really have that...

Jun 2022
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Manager

One of the pros of Directory is that it is a shared service. So, if clients are in multiple states,...

Jun 2022
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Manager

The drawback of Directory is its cost. I don't understand why we have to pay extra for the data if...

Jun 2022
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Manager

In terms of delivering technology, symplr keeps all of their promises. Sometimes fulfilling the...

Jun 2022
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Manager

symplr does avoid charging for every little thing because of how long we have been their customer.

Jun 2022
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Manager

Directory works as promoted, but sometimes it has little deficiencies when new releases or functions...

Jun 2022
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Manager

If symplr would do a little more documentation, some of the issues we have with reporting would be solved....

Jun 2022
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Manager

Directory isn't the best, but it isn't the worst either. I don't know that the vendor is innovative...

Jun 2022
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Analyst/Coordinator

If customers are asking for help, the vendor should be willing to help. We went through lots of...

Jun 2022
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Manager

My biggest complaint is that symplr is not quick to respond when questions and issues arise.

May 2022
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Manager

When symplr originally set up our data, that was a challenge. In a perfect world, we would be...

May 2022
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Manager

I wouldn't say symplr is particularly innovative. They have made advancements to their product, but...

May 2022
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Manager

Before symplr acquired the product, the vendor was called Phynd, and they were a little more willing...

May 2022
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Manager

A lot of the challenges that my company has come from the architectural design of the product and...

May 2022
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Manager

We will probably be on the system a year from now, but I have a feeling that we will be in the...

May 2022
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CIO

The challenge is that the interface isn't very old; it still has some growing pains. The integration...

May 2022
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CIO

One of the biggest benefits of the symplr solution is that their API can plug in to one of our other...

May 2022
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VP/Other Executive

After having the product for a while, I wish we had picked another product we were considering and...

May 2022
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VP/Other Executive

The vendor’s implementation team lost people. We have not had steady support from them. It has been...

May 2022
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VP/Other Executive

The product is the product, so I guess the vendor avoids charging for every little thing, but there...

May 2022
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VP/Other Executive

The product has no new technology.

May 2022
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CMIO

The product has been a complete waste of money. The folks from Phynd were able to help us when we...

Feb 2022
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CMIO

At first, the acquisition seemed to start out well, and symplr's customer service seemed to be...

Feb 2022
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CMIO

We use the Phynd system extensively, particularly when we receive orders for services from providers...

Feb 2022
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CMIO

I would like Phynd to work on incorporating other data sources in their database. There are a few...

Feb 2022
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Analyst/Coordinator

There has been a transition in our client manager. They are not as involved as our previous one. I...

Sep 2021
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Analyst/Coordinator

The solution is easy to use. It has up-to-date information. Even if I use the product to look for an...

Sep 2021
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Analyst/Coordinator

The vendor could update their feeds a bit more frequently. The information comes from places like...

Sep 2021
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CMIO

The product has evolved in the years we have worked with the vendor. When they transitioned to...

Aug 2021
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CMIO

There are a lot of different pieces to the Phynd solution. The system gets data from a lot of...

Aug 2021
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CMIO

We are trying to harness the Phynd tool to display and capture things correctly. The tool is mature,...

Aug 2021
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Analyst/Coordinator

Phynd has definitely improved over the years, but they do take their time in closing the tickets we...

Aug 2021
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Analyst/Coordinator

My team and I have had good experiences with symplr’s direct support, technical support, and project...

Jul 2021
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Analyst/Coordinator

The direct staff at symplr has really worked hard to come through for us, but based on an issue we...

Jul 2021
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Manager

We use this tool to drive our patient-facing website. The system is fairly intuitive. It is easy to...

Jul 2021
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Manager

The relationship our organization has with the symplr executives is strong.

Jul 2021
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Manager

The vendor needs to work on internal reporting. That is a big shortcoming of the product. It is just...

Jul 2021
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Manager

We have had a lot of things that have broken on the vendor's end in the past several months; it ebbs...

Jul 2021
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Manager

Overall, we have had a great experience. The vendor's people have been very knowledgeable. We meet...

Jul 2021
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Manager

We are looking for other opportunities with other products. We aren't there yet, but that is right...

Jul 2021
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Manager

symplr has offered to do some things for us for free, but symplr is the type of organization that...

Jul 2021
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Manager

symplr's support is quite responsive. I haven't really worked with symplr's executives. We have an...

Jul 2021
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Manager

One of our staff member's issues seems to be more with the data, the product, and the transition...

Jul 2021
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