Directory (formerly Phynd)
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Subject Expert
Kyle Chilton
Consultant
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User Commentary
A strength of Directory is that it has provider-based content. The curation of the data specific to...
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The system's integration is relatively strong. In terms of the ability to integrate with other...
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Directory is a bit antiquated, and we are finding that it creates more challenges than advantages...
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symplr's acquisition of Phynd has impacted the product in a somewhat negative way. Directory has a...
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We would like to have more flexibility from symplr so we could determine how best to route and...
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When we have an issue, symplr doesn't completely address it in a timely manner. That is problematic...
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There are a lot of other competing solutions in the market, and I really hope that symplr as an...
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We are ending our contract with Phynd due to numerous reasons. What ultimately resulted in the...
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The technical capabilities of the software struggled to meet our needs in several areas, one being...
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We wanted the vendor to build a report, and they told us that the project required billable hours....
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Anytime the system was upgraded, the upgrade would break the templates that had been created for us.
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Phynd didn't do a good job of training. We had to work directly with the vendor or a technical...
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The system never got connected to our EMR, so we had to use a flat file and other manual things.
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The symplr analysts that I usually work with are pretty good when it comes to communication on the...
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Before Directory was bought out, we had support from executives, but we don't really have that...
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One of the pros of Directory is that it is a shared service. So, if clients are in multiple states,...
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The drawback of Directory is its cost. I don't understand why we have to pay extra for the data if...
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In terms of delivering technology, symplr keeps all of their promises. Sometimes fulfilling the...
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symplr does avoid charging for every little thing because of how long we have been their customer.
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Directory works as promoted, but sometimes it has little deficiencies when new releases or functions...
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If symplr would do a little more documentation, some of the issues we have with reporting would be solved....
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Directory isn't the best, but it isn't the worst either. I don't know that the vendor is innovative...
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If customers are asking for help, the vendor should be willing to help. We went through lots of...
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My biggest complaint is that symplr is not quick to respond when questions and issues arise.
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When symplr originally set up our data, that was a challenge. In a perfect world, we would be...
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I wouldn't say symplr is particularly innovative. They have made advancements to their product, but...
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Before symplr acquired the product, the vendor was called Phynd, and they were a little more willing...
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A lot of the challenges that my company has come from the architectural design of the product and...
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We will probably be on the system a year from now, but I have a feeling that we will be in the...
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The challenge is that the interface isn't very old; it still has some growing pains. The integration...
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One of the biggest benefits of the symplr solution is that their API can plug in to one of our other...
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After having the product for a while, I wish we had picked another product we were considering and...
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The vendor’s implementation team lost people. We have not had steady support from them. It has been...
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The product is the product, so I guess the vendor avoids charging for every little thing, but there...
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The product has no new technology.
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The product has been a complete waste of money. The folks from Phynd were able to help us when we...
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At first, the acquisition seemed to start out well, and symplr's customer service seemed to be...
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We use the Phynd system extensively, particularly when we receive orders for services from providers...
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I would like Phynd to work on incorporating other data sources in their database. There are a few...
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There has been a transition in our client manager. They are not as involved as our previous one. I...
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The solution is easy to use. It has up-to-date information. Even if I use the product to look for an...
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The vendor could update their feeds a bit more frequently. The information comes from places like...
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The product has evolved in the years we have worked with the vendor. When they transitioned to...
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There are a lot of different pieces to the Phynd solution. The system gets data from a lot of...
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We are trying to harness the Phynd tool to display and capture things correctly. The tool is mature,...
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Phynd has definitely improved over the years, but they do take their time in closing the tickets we...
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My team and I have had good experiences with symplr’s direct support, technical support, and project...
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The direct staff at symplr has really worked hard to come through for us, but based on an issue we...
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We use this tool to drive our patient-facing website. The system is fairly intuitive. It is easy to...
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The relationship our organization has with the symplr executives is strong.
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The vendor needs to work on internal reporting. That is a big shortcoming of the product. It is just...
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We have had a lot of things that have broken on the vendor's end in the past several months; it ebbs...
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Overall, we have had a great experience. The vendor's people have been very knowledgeable. We meet...
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We are looking for other opportunities with other products. We aren't there yet, but that is right...
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symplr has offered to do some things for us for free, but symplr is the type of organization that...
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symplr's support is quite responsive. I haven't really worked with symplr's executives. We have an...
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One of our staff member's issues seems to be more with the data, the product, and the transition...
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