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Tegria Application Hosting (formerly Engage)
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Brian Matsen
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KLAS Research Director - Brian Matsen
 
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User Commentary

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CIO

Project Results

My goal is to rely on Tegria so that our resources can focus on other projects and issues, and we...

Dec 2022
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CIO

Other Observations

We were very focused in our statement of work with Tegria. We may have been able to leverage other...

Dec 2022
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CIO

Project Results

Tegria is meeting and exceeding our expectations. The firm met all our milestones and was early on a...

Dec 2022
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CIO

Tools and Methodology

Tegria was very engaged in the sales process and in standing up the product's environment. The...

Dec 2022
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CIO

ROI and Cost

There were areas where Tegria went above and beyond what I would have expected, and we were not...

Dec 2022
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CIO

Win/Loss - Why they were selected (by current clients)

We did not want to host our new system, so we decided to look specifically for hosting services. Our...

Dec 2022
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CIO

Relationship

We didn't see anything change other than the invoices when the firm changed from Engage to Tegria....

Dec 2022
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Director

People and Knowledge

Tegria's people do a good job of communicating. They are available if we have questions, and they...

Dec 2022
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Director

Tools and Methodology

The whole problem with the firm's service is that if we need to get anything done, we need to get...

Dec 2022
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CFO

People and Knowledge

Tegria seems like they are a little understaffed, and the quality of support we get is suffering as...

Oct 2022
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Director

Relationship

Tegria is constantly working with us. We have had experiences before where we have implemented...

Oct 2022
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Manager

People and Knowledge

Tegria did a good job of vetting the necessary resources for our engagement. The people from Tegria...

Oct 2022
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Manager

Relationship

Tegria does a great job of getting along with everybody and understanding our culture, even though...

Oct 2022
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CIO

Project Results

Tegria was fantastic to work with; I would absolutely buy their services again. The firm engaged...

Oct 2022
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CIO

ROI and Cost

Tegria definitely avoided charging for everything. For example, the firm worked closely with our EMR...

Oct 2022
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CIO

Relationship

Tegria does not leave any issues unresolved, even if the solution we are looking for is not the one...

Oct 2022
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CIO

Tools and Methodology

Tegria knows where the industry is going, and they have a really good handle on the future. There...

Oct 2022
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CIO

Future Outlook

I would probably not engage with Tegria again. That is not so much because of Tegria; we just made a...

Oct 2022
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CIO

Sales and Contracting

Tegria gave us a sweetheart deal to sign with them, and then they charged for every little thing....

Oct 2022
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CIO

People and Knowledge

Tegria doesn’t exceed expectations. The on-call help desk team is the exception; they are phenomenal...

Oct 2022
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CIO

Tools and Methodology

In terms of our move to Tegria, the firm's execution was stellar, but once we moved over, the firm's...

Oct 2022
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CIO

People and Knowledge

Our project manager isn’t terrible at solving our issues, but they don’t exceed any of our...

Oct 2022
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CIO

Other Observations

I only had experience with one other firm in this area, and I would recommend Tegria over that firm.

Oct 2022
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CFO

Tools and Methodology

We use Tegria for our hosting, and they are doing a great job. I have no worries about our servers...

Aug 2022
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Director

Relationship

I appreciate the expertise that Tegria offers us. We don’t have the expertise to host our MEDITECH...

Aug 2022
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Director

Tools and Methodology

Tegria offers a very secure way of handling our servers and information. We have multiple sites that...

Aug 2022
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CEO/President

Project Results

I don't engage with the firm a ton, but if I am not hearing complaints from our staff, things must...

Jun 2022
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CEO/President

Tools and Methodology

There have been some downtimes and updates that the firm has helped us with, and they have been very...

Jun 2022
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CEO/President

Relationship

There isn't a lot of communication at the executive level. It would be nice to have a contact person...

Jun 2022
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CEO/President

Sales and Contracting

We have done everything we initially set out to do with the firm. They have been able to follow...

Jun 2022
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CEO/President

ROI and Cost

In comparison to other firms' pricing, Tegria's pricing is good and right on par. The problem is...

Jun 2022
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Manager

Relationship

The Tegria staff responds to emails promptly. They open tasks and monitor things without me pushing...

Apr 2022
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Manager

Relationship

The firm has done a really good job with the hosting. They have worked in similar environments. We...

Apr 2022
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CFO

ROI and Cost

I have peers that feel Tegria nickel-and-dimes, but I don't feel that way. They have to be able to...

Mar 2022
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CFO

Tools and Methodology

Tegria could be more proactive and bring forward ideas to us instead of us bringing things to them....

Mar 2022
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