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User Commentary
Project Results
My goal is to rely on Tegria so that our resources can focus on other projects and issues, and we...
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Other Observations
We were very focused in our statement of work with Tegria. We may have been able to leverage other...
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Project Results
Tegria is meeting and exceeding our expectations. The firm met all our milestones and was early on a...
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Tools and Methodology
Tegria was very engaged in the sales process and in standing up the product's environment. The...
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ROI and Cost
There were areas where Tegria went above and beyond what I would have expected, and we were not...
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Win/Loss - Why they were selected (by current clients)
We did not want to host our new system, so we decided to look specifically for hosting services. Our...
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Relationship
We didn't see anything change other than the invoices when the firm changed from Engage to Tegria....
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People and Knowledge
Tegria's people do a good job of communicating. They are available if we have questions, and they...
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Tools and Methodology
The whole problem with the firm's service is that if we need to get anything done, we need to get...
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People and Knowledge
Tegria seems like they are a little understaffed, and the quality of support we get is suffering as...
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Relationship
Tegria is constantly working with us. We have had experiences before where we have implemented...
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People and Knowledge
Tegria did a good job of vetting the necessary resources for our engagement. The people from Tegria...
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Relationship
Tegria does a great job of getting along with everybody and understanding our culture, even though...
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Project Results
Tegria was fantastic to work with; I would absolutely buy their services again. The firm engaged...
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ROI and Cost
Tegria definitely avoided charging for everything. For example, the firm worked closely with our EMR...
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Relationship
Tegria does not leave any issues unresolved, even if the solution we are looking for is not the one...
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Tools and Methodology
Tegria knows where the industry is going, and they have a really good handle on the future. There...
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Future Outlook
I would probably not engage with Tegria again. That is not so much because of Tegria; we just made a...
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Sales and Contracting
Tegria gave us a sweetheart deal to sign with them, and then they charged for every little thing....
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People and Knowledge
Tegria doesn’t exceed expectations. The on-call help desk team is the exception; they are phenomenal...
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Tools and Methodology
In terms of our move to Tegria, the firm's execution was stellar, but once we moved over, the firm's...
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People and Knowledge
Our project manager isn’t terrible at solving our issues, but they don’t exceed any of our...
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Other Observations
I only had experience with one other firm in this area, and I would recommend Tegria over that firm.
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Tools and Methodology
We use Tegria for our hosting, and they are doing a great job. I have no worries about our servers...
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Relationship
I appreciate the expertise that Tegria offers us. We don’t have the expertise to host our MEDITECH...
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Tools and Methodology
Tegria offers a very secure way of handling our servers and information. We have multiple sites that...
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Project Results
I don't engage with the firm a ton, but if I am not hearing complaints from our staff, things must...
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Tools and Methodology
There have been some downtimes and updates that the firm has helped us with, and they have been very...
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Relationship
There isn't a lot of communication at the executive level. It would be nice to have a contact person...
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Sales and Contracting
We have done everything we initially set out to do with the firm. They have been able to follow...
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ROI and Cost
In comparison to other firms' pricing, Tegria's pricing is good and right on par. The problem is...
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Relationship
The Tegria staff responds to emails promptly. They open tasks and monitor things without me pushing...
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Relationship
The firm has done a really good job with the hosting. They have worked in similar environments. We...
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ROI and Cost
I have peers that feel Tegria nickel-and-dimes, but I don't feel that way. They have to be able to...
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Tools and Methodology
Tegria could be more proactive and bring forward ideas to us instead of us bringing things to them....
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