Tegria Application Hosting (formerly Engage)
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Subject Expert
Ryan Oliver
Research Director
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User Commentary
The Tegria staff responds to emails promptly. They open tasks and monitor things without me pushing...
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The firm has done a really good job with the hosting. They have worked in similar environments. We...
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I have peers that feel Tegria nickel-and-dimes, but I don't feel that way. They have to be able to...
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Tegria could be more proactive and bring forward ideas to us instead of us bringing things to them....
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Engage is very easy to work with. They have a great team and people who are experts in their fields....
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Engage was the most reasonably priced firm we looked at. They were also the most responsive,...
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Our experience with Engage has been very good. The firm is flexible and easy to work with. They are...
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In order to exceed our expectations, Engage would have to be even faster in terms of responsiveness....
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Engage tries to leave decisions up to the client as much as possible, and the firm is very clear....
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The consultants are very knowledgeable. I never feel like they don't know what they are doing. But...
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I have worked with the technicians, and they have normally been able to address issues, but the...
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I would tell others that Engage is very easy to work with, but they sometimes might not necessarily...
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We rely on Engage a lot for the interoperability projects we are working on, and Engage has been...
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The hosting service seems to be very reliable. We have a lot of uptime. That is the strong part of...
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Engage doesn't nickel-and-dime us. We have an overarching contract with them. They are very flexible...
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The firm's consultants are not perfect, but they do a really good job, are quick to respond, and are...
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Engage hosts our EMR and the small applications that connect to the EMR. The hosting has been...
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The pricing was set in stone when we signed the contract. We have added a few things here and there...
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Anybody can turn on a computer and run Windows servers, but the difference with Engage is in the...
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One of the big things that sold us is that Engage’s people are all in Washington, and they speak a...
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I can't think of any areas where Engage could improve. Everything is great. Every time we have asked...
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Engage has executed well in most areas of the hospital. We had an issue in one of our departments...
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I have never had to escalate anything with Engage. Our project manager does that for us. If we...
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The reason we use the firm as a consulting service for promoting interoperability is they know what...
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Sometimes it takes a day or two to get any kind of response from the firm on something. But once...
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I don’t know many of the firm's executives, but I do know one of them, and that person is usually...
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The firm is a little expensive, but we are getting our money’s worth. The firm has a lower rate for...
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We had a bit of trouble with the firm when they first started. There were some slowness issues that...
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The firm is very good at communicating when the system is going to be down. We have planned...
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We have had one instance where someone on the firm's staff was rude and unwilling to work with us....
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We have moved away from using Engage for hosting some applications, but they are still hosting...
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On the business side, Engage is honestly one of the worst companies I have worked with in terms of...
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I have worked with Engage for a long time, and there is a separation between the technical side that...
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I really like Engage. They do a great job of hosting our system. They communicate with us very well...
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We often get technical requests from our EMR vendor, and all I have to do is send an email to the...
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Engage keeps a close eye on our system, and they are readily available to us at any time. They...
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