Chargemaster Toolkit
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...
Login or Create an Account to see details.
Sales and Contracting
I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...
Login or Create an Account to see details.
Functionality and Upgrades
The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...
Login or Create an Account to see details.
Future Outlook
The piece of additional functionality that I am getting familiar with is the piece for tracking...
Login or Create an Account to see details.
Functionality and Upgrades
The Craneware Group continues to update and add more information to their products, so Chargemaster...
Login or Create an Account to see details.
Functionality and Upgrades
We have some unique workflows that require certain workflow drivers, and The Craneware Group is...
Login or Create an Account to see details.
Functionality and Upgrades
The Craneware Group is in the middle of implementing a new platform, so the older version of...
Login or Create an Account to see details.
Service and Support
I have always experienced nothing but positivity from The Craneware Group’s customer support team....
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...
Login or Create an Account to see details.
Other Observations & Comments
The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...
Login or Create an Account to see details.
Relationship
We have had some change of hands in terms of our representatives, but The Craneware Group has always...
Login or Create an Account to see details.
Future Outlook
If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
One strength of Chargemaster Toolkit is that the solution organizes all of our data into one program...
Login or Create an Account to see details.
Other Observations & Comments
The vendor's turnaround times are a little slower than they have been previously, but that is...
Login or Create an Account to see details.
Future Outlook
The Craneware Group is doing an upgrade with Chargemaster Toolkit. The upgrade is supposed to have...
Login or Create an Account to see details.
Interfacing and Integration
Our Chargemaster Toolkit extract that we pull from our system is different today than it was...
Login or Create an Account to see details.
Future Outlook
I like that Chargemaster Toolkit is moving to a cloud version. That will give us so much...
Login or Create an Account to see details.
Service and Support
The Craneware Group is very responsive in making changes and responding to requests. When we find...
Login or Create an Account to see details.
Functionality and Upgrades
The whole purpose of Chargemaster Toolkit is to monitor and track all of our chargemaster requests....
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit allows our hospital departments to have their own self-service option instead...
Login or Create an Account to see details.
Functionality and Upgrades
I like that the product shows us the health of our CDM. It checks that for us and looks at the...
Login or Create an Account to see details.
Relationship
The vendor could improve their communication a bit more. With the new platform they are moving to,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The solution looks for errors in our charging system and guides us around the things we can correct...
Login or Create an Account to see details.
Implementation and Training
During the implementation, the vendor was very helpful. The product is very good, and there are a...
Login or Create an Account to see details.
Interfacing and Integration
We are unable to use Chargemaster Toolkit to do pricing reviews for all our other facilities, and...
Login or Create an Account to see details.
Relationship
In the last several years, I can think of one time when The Craneware Group’s leadership has...
Login or Create an Account to see details.
Service and Support
The system, the upgrades, the reporting, the customer support, and the training are all working well...
Login or Create an Account to see details.
Lessons Learned
I would not purchase Chargemaster Toolkit again with our current EMR vendor. Getting the data to The...
Login or Create an Account to see details.
Functionality and Upgrades
I hate Chargemaster Toolkit. I don't like the system's scripting aspect. Every time we try to load...
Login or Create an Account to see details.
Relationship
The training is really good. I deal with one particular representative at The Craneware Group, and I...
Login or Create an Account to see details.
Service and Support
If we need something developed by The Craneware Group, it does take time, but the vendor is not...
Login or Create an Account to see details.
Service and Support
The Craneware Group's support and customer service are excellent. They go above and beyond. They...
Login or Create an Account to see details.
Relationship
The product has always been a really good solution for us, and we have always had really positive...
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit is a good tool to catch and review things as well as to act as a first layer of...
Login or Create an Account to see details.
Functionality and Upgrades
The product has a lot of good functionality; however, our end users don't have time to learn more...
Login or Create an Account to see details.
Relationship
The Cranware Group is really good at communicating what they are working on, and they have annual...
Login or Create an Account to see details.
Service and Support
We have one person over at The Craneware Group who has been a coordinator for us and has been...
Login or Create an Account to see details.
Functionality and Upgrades
We built some reports with the EMR when we initially went live, including some ethic reports that we...
Login or Create an Account to see details.
Service and Support
In terms of web support, we have had a lot of issues with getting past firewalls or getting...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I love the vendor. We have looked around at other vendors but have stayed with the Craneware Group...
Login or Create an Account to see details.
Technology
My account manager keeps me up-to-date on the vendor's road map and direction. The vendor is...
Login or Create an Account to see details.
Functionality and Upgrades
We really like the automation within the product. I try to use every single functionality that...
Login or Create an Account to see details.
Relationship
I am not disappointed at all with The Craneware Group, and I have been working with many great...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We are paying for what we get. Chargemaster Toolkit is like a Porsche. We are going to pay more for...
Login or Create an Account to see details.
Service and Support
The follow-up itself and the quick turnaround time from The Craneware Group are outstanding. If...
Login or Create an Account to see details.
Service and Support
If we ever have a problem, I call the support staff. The vendor's people work very hard on taking...
Login or Create an Account to see details.
Interfacing and Integration
We really like the ability we have with Chargemaster Toolkit to put in a CPT code or HCPCS code and...
Login or Create an Account to see details.
Functionality and Upgrades
We are trying to get on a current version of Trisus Chargemaster, but we are stuck somewhere. We...
Login or Create an Account to see details.
Functionality and Upgrades
We use The Craneware Group's products for a number of purposes with our auditing and compliance. We...
Login or Create an Account to see details.
Service and Support
I have been very impressed with the vendor's customer support team. All of the individuals that we...
Login or Create an Account to see details.
Service and Support
The Craneware Group is always willing to help us with our interoperability goals. The difficulty...
Login or Create an Account to see details.
Technology
My experience with The Craneware Group has been excellent. They have always been on the right path....
Login or Create an Account to see details.
Functionality and Upgrades
I really love Chargemaster Toolkit. I love the resources and the updates that The Craneware Group...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
One of the things that I like about The Craneware Group is that they don't nickel-and-dime us. I...
Login or Create an Account to see details.
Interfacing and Integration
I love that I can get to other sites more quickly by going through my Craneware links than I can by...
Login or Create an Account to see details.
Relationship
The people at Craneware are so very nice and helpful, and they don’t complain if someone has to call...
Login or Create an Account to see details.
Service and Support
The people at Craneware are very proactive and let us know if there are new webinars. They always...
Login or Create an Account to see details.
Implementation and Training
Craneware has done exactly what they said they would do. They have excellent training, and if I...
Login or Create an Account to see details.
Future Outlook
Craneware has some great upgrades, and I really am looking forward to the functions that are coming...
Login or Create an Account to see details.
Service and Support
The Craneware Group jumps through hoops to help us, so I can’t complain. The vendor has some good...
Login or Create an Account to see details.
Functionality and Upgrades
I like the simplicity and ease of use with Chargemaster Toolkit. The way the product works makes...
Login or Create an Account to see details.
Service and Support
I have always been very happy with The Craneware Group. The vendor has been very good about dealing...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I have nothing really bad to say about the vendor. I love the product, and I love what it does....
Login or Create an Account to see details.
Technology
The Craneware Group keeps coming out with different products. I did a Webex and saw a new module...
Login or Create an Account to see details.
Other Observations & Comments
I have been a user of this product for a long time, so I am very well adjusted and accustomed to the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have a contract with the vendor, so our rate is final. The vendor has presented some other...
Login or Create an Account to see details.
Future Outlook
The vendor is making some major changes. They are moving to the cloud. That is a plus. Once the...
Login or Create an Account to see details.
Functionality and Upgrades
I know how to do the things that I need to in the system. There aren't any real changes that I would...
Login or Create an Account to see details.
Functionality and Upgrades
The only complaint that I have about Chargemaster Toolkit is that the software updates are very...
Login or Create an Account to see details.
Implementation and Training
The vendor does a very good job with their training. Their support is wonderful. If I have any...
Login or Create an Account to see details.
Service and Support
The person who I work with from the vendor is really good. When we have questions, that person can...
Login or Create an Account to see details.
Service and Support
We have been using The Craneware Group's product for many years. They are a great company. Their...
Login or Create an Account to see details.
Future Outlook
I absolutely love Chargemaster Toolkit; it is easy to use. The vendor is in the process of...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see the vendor update the expiration dates for CPT codes. I can go in the tool and...
Login or Create an Account to see details.
Service and Support
I like the vendor's support; it is absolutely wonderful. I had a problem when we had a supervisor...
Login or Create an Account to see details.
Implementation and Training
The Craneware Group does very well with training for their products. If we have a question, the...
Login or Create an Account to see details.
Relationship
Chargemaster Toolkit is an important product for us. The Craneware Group has definitely reached out...
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit is a very intuitive product. It provides background information for changes...
Login or Create an Account to see details.
Functionality and Upgrades
The product has an online reference toolkit, so we can search codes and modifiers. The Craneware...
Login or Create an Account to see details.
Service and Support
The Craneware Group’s representatives have been amazing in trying to get all the kinks out of our...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We are reviewing Chargemaster Toolkit, but as far as I know, we are going to keep it.
Login or Create an Account to see details.
Implementation and Training
Chargemaster Toolkit was a little complicated, but the training from The Craneware Group was good....
Login or Create an Account to see details.
Other Observations & Comments
The Craneware Group just isn't pushing the system like they ought to. Our billing department should...
Login or Create an Account to see details.
Functionality and Upgrades
We love Chargemaster Toolkit. The system has a plethora of information. The vendor has a lot of...
Login or Create an Account to see details.
Technology
The technology is good because the vendor updates the product frequently. The vendor is pretty on...
Login or Create an Account to see details.
Implementation and Training
The vendor provides a lot of user-friendly knowledge to the end users. For instance, we get these...
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit is a very valuable tool. It gives us a one-stop place to plug in CPT codes and...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We should be using Chargemaster Toolkit more, but we don't have enough staff members to find an...
Login or Create an Account to see details.
Relationship
The support team is very responsive. When we have an issue, the support team is on it right away....
Login or Create an Account to see details.
Functionality and Upgrades
The only downside with the product is that we use a comparative pricing tool that is only for a year...
Login or Create an Account to see details.
Relationship
The implementation services are good because the vendor is on top of things. For any changes that...
Login or Create an Account to see details.
Future Outlook
Chargemaster Toolkit is a mostly web-based product. That is great because things go down all the...
Login or Create an Account to see details.
Service and Support
The vendor has been very helpful with everything. They are always great. I had an issue, so I...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Upgrades are very easy and are done through the vendor. I can import or export things to make...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have a contract with the vendor, so our rate is final. When the CMS Pricing Transparency Rule...
Login or Create an Account to see details.
Functionality and Upgrades
I would give the vendor a lower rating because of the new Trisus platform they are working on. I am...
Login or Create an Account to see details.
Interfacing and Integration
The vendor is very good about all of their different products having a way to integrate. There is a...
Login or Create an Account to see details.
Functionality and Upgrades
My end users think the solution is wonderful because everything is all in one place. There are so...
Login or Create an Account to see details.
Relationship
The vendor has a vision for way ahead in the future. They are anticipating where the industry is...
Login or Create an Account to see details.
Service and Support
Even through the COVID-19 pandemic, where half the vendor's staff was sick at times, the vendor...
Login or Create an Account to see details.
Service and Support
I have met most of the owners and executives over the years. They have been on calls. The people at...
Login or Create an Account to see details.
Functionality and Upgrades
There is a whole section of Chargemaster Toolkit that has just KPIs. There is a graph where we can...
Login or Create an Account to see details.
Implementation and Training
The Craneware Group has been wonderful. They have a huge training platform not just for the product...
Login or Create an Account to see details.
Relationship
The vendor is always sharing what is coming up, but they also let us know what is coming in the next...
Login or Create an Account to see details.
Future Outlook
Our contract is coming up, so we will be looking at other options on the market. I don’t use the...
Login or Create an Account to see details.
Implementation and Training
The vendor didn’t offer me training on the system; I just had to figure it out. But our organization...
Login or Create an Account to see details.
Functionality and Upgrades
For what we use the system for, it gives us a lot of information. We use it for medical necessity,...
Login or Create an Account to see details.
Functionality and Upgrades
The system is pretty reliable. It doesn’t really break down, and it is easy to use. I like the...
Login or Create an Account to see details.
Functionality and Upgrades
Our experience with Craneware has declined, and that decline has coincided with our transition to a...
Login or Create an Account to see details.
Other Observations & Comments
If I were starting over at this point in time, I would certainly evaluate alternatives to...
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit hasn't worked nearly as much as we have needed it to in the last year. I would...
Login or Create an Account to see details.
Functionality and Upgrades
Chargemaster Toolkit is a very easy product to use. In terms of supporting our organization’s goals,...
Login or Create an Account to see details.
Service and Support
The quality of Craneware’s support has slid. They are not very proactive. There was a time when...
Login or Create an Account to see details.
Future Outlook
I am optimistic that Craneware is going to get our issues worked out. I hope that my overall...
Login or Create an Account to see details.
Other Observations & Comments
We have been doing a lot more with different vendors on the pricing side. We are always trying to...
Login or Create an Account to see details.
Other Observations & Comments
I would like to do research and see what is out there before choosing a product. Chargemaster...
Login or Create an Account to see details.
Functionality and Upgrades
I like the information I can gather with Chargemaster Toolkit regarding CPT codes, HCPCS codes, and...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see improvement to the ease of use of building a workflow on a charge item. There...
Login or Create an Account to see details.
Functionality and Upgrades
The end users don't use Chargemaster Toolkit very often, so they struggle with the product. If they...
Login or Create an Account to see details.
Service and Support
Craneware has the best customer service. They have online training.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have a few of Craneware's modules, and we pay for each of them. The vendor will charge us for the...
Login or Create an Account to see details.
Functionality and Upgrades
Craneware's upgrades are always smooth. We never seem to have any issues with them.
Login or Create an Account to see details.
Service and Support
The vendor's support people are awesome. If we send them an email, they will go above and beyond to...
Login or Create an Account to see details.
Functionality and Upgrades
I would be very likely to recommend this product to my peers. It is user friendly, and it helps us...
Login or Create an Account to see details.
Relationship
I am very happy with the product. We have a good relationship with Craneware, and I can't see why...
Login or Create an Account to see details.
Future Outlook
Craneware is innovating right now to stay viable. They continue to work on making the solution more...
Login or Create an Account to see details.
Implementation and Training
The vendor has great trainings. Their trainings are not just focused on Craneware software. They...
Login or Create an Account to see details.
Other Observations & Comments
We had some hiccups in our implementation just because there was a misunderstanding between me and...
Login or Create an Account to see details.
Service and Support
Craneware has a really broad knowledge base, and that has been handy. Craneware's support is great,...
Login or Create an Account to see details.
Functionality and Upgrades
I don't know all of the solution's ins and outs, but it is really flexible, and the flow of its...
Login or Create an Account to see details.
Future Outlook
As far as I know, the product is a part of our long-term plans. We are going to go through a change,...
Login or Create an Account to see details.
Service and Support
I have had to reach out to the vendor's support people. They are overseas and in a different time...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The system provides outcomes. The vendor helps us get to where we need to be in terms of billing...
Login or Create an Account to see details.
Functionality and Upgrades
We have had some hiccups with the system, but it is still an above-average product, and the vendor...
Login or Create an Account to see details.
Functionality and Upgrades
It takes some training to be able to use the solution. However, Chargemaster Toolkit still has a...
Login or Create an Account to see details.
Technology
Craneware provides new products, but unfortunately, we haven't bought any of their newer platforms....
Login or Create an Account to see details.
Service and Support
Craneware's support is always very helpful. Their tech support is based in Scotland, so the support...
Login or Create an Account to see details.
Relationship
Craneware has had a lot of turnover. It seems like every year we have a different representative...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The money that we spent on Chargemaster Toolkit was definitely money well spent. We have gotten our...
Login or Create an Account to see details.
Functionality and Upgrades
Many of our users log in to Craneware's website to use the vendor's online reference toolkit. That...
Login or Create an Account to see details.
Relationship
Craneware always delivers. They have always been able to fix our issues and answer our questions....
Login or Create an Account to see details.
Functionality and Upgrades
Craneware has an online academy where they have training courses available. Sometimes, they have...
Login or Create an Account to see details.
Interfacing and Integration
The system doesn't interface with our newly updated software as effectively as it did before our...
Login or Create an Account to see details.
Future Outlook
Anytime Craneware releases a new version, we install the upgrade. We are looking forward to the...
Login or Create an Account to see details.
Other Observations & Comments
Since we implemented Craneware's system, we haven't had any additional training.
Login or Create an Account to see details.
Service and Support
We don't have very much contact from Craneware. We email support when we have an issue, and the...
Login or Create an Account to see details.
Preferences