Commentary Summary
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User Commentary
Operations, Product
Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...
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Relationship
When we have some suggestions for The Craneware Group, they are really good at reviewing those...
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Loyalty
The Craneware Group is moving functionality over to their cloud-based solution, and once all the...
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Loyalty, Product
Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...
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Relationship, Product
MEDITECH does a really good job of helping us manage multiple facilities without a ton of...
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Product
The biggest strength of the product is the data contained in it. The system is easy to use,...
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Culture, Loyalty
If the product works, it will be part of our long-term plans, but if we continue to have problems...
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Culture, Relationship, Value
We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...
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Culture, Relationship
Vendor executives need to get involved because the sales representative is as high as we have been...
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Loyalty
I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...
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Product
There is a lot more information provided in The Craneware Group’s new platform than what we could...
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Relationship
The Craneware Group really tries to look at each facility, and they do their best to match each...
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Relationship, Product
There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...
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Culture, Relationship
The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...
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Product
I would tell someone looking into the product that The Craneware Group does a really good job of...
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Operations, Product
The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...
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Operations
I would definitely tell others to take the training for Chargemaster Toolkit because the system is...
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Relationship
Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...
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Value
I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...
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Relationship, Operations
The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...
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Relationship, Operations
The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...
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Relationship
The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...
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Relationship
The folks I work with at The Craneware Group are all great. If I have any issues, they are always...
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Relationship, Product
There is constant change that happens in our area, so having all our ducks in a row so we are able...
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Loyalty
We have looked at other products, and it didn’t seem like those products met what we were doing at...
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Culture, Value
There are a lot of things that go into contract negotiation. There are add-ons and that sort of...
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Product
Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...
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Relationship, Product
We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...
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Relationship, Product
Our experience has been good overall. The vendor has made a lot of progress recently with moving the...
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Loyalty, Product
The only area where we would like to see improvement is the occasional slowness of the system. We...
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Product
The vendor is increasing the functionality of the system to give us more support and reference...
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Relationship
Our account representative from The Craneware Group is knowledgeable, acts quickly, and does not...
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Value
Chargemaster Toolkit is quite expensive, but there were a few years when I didn't have it, and I...
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Loyalty
The Craneware Group is moving the platform to the web, and it is going to be way better in the...
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Loyalty, Relationship
The vendor has done really well with the Trisus product conversion. I have a support person who has...
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Relationship, Operations
The one-on-one calls with the staff walking us through some new items have been going great.
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Loyalty, Operations
What could be better with The Craneware Group is that it seems like we started the training a little...
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Product, Value
Chargemaster Toolkit has transformed the way that we set things up. With the system, it is easy for...
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Loyalty, Relationship, Operations
The Craneware Group is wonderful about including their clients in the process of introducing new...
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Relationship
If we have any issues at all that the vendor's support people can't solve, the vendor will escalate...
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Relationship
Everything is going well with The Craneware Group. They have been great to work with, and they have...
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Operations
The vendor has live training instances and recorded sessions, so we can go back if someone is...
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Product
Integrating the product takes some work. I have to download and send off a file, so the process is...
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Culture, Product
We would like to have the ability to do a comparative pricing analysis. Also, being able to run...
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Operations
I would tell a friend about all of the features that we love in Chargemaster Toolkit, how easy the...
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Loyalty, Product
I would like to keep the product for the long term because I like using it. It is a very helpful...
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Relationship
When we have issues with the system, the vendor's support is always prompt, and the vendor's people...
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Operations
The vendor has been on time with all of their training dates, and things have gone well. The vendor...
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Relationship
The vendor is always sending us new information, and they are always on top of things. They always...
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Product
The product's reports don't do some things that I would like to see. For example, if a charge has...
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Loyalty
The vendor is in the process of upgrading their system and merging it with another system. There...
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Value
For a special project we did with The Craneware Group, we thought it was worth the cost. The vendor...
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Product, Value
We have our compliance through the system. But because we are on a global budget, when we go and...
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Relationship, Product
The Craneware Group gives us assistance for all the CPT code updates, and then when we get the...
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Operations
When we put Chargemaster Toolkit together, we just tried to duplicate what we had in our old system...
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Product, Value
We have our compliance through Chargemaster Toolkit. Because we are on a global budget, when we find...
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Relationship, Product
The Craneware Group assists us with all the CPT code updates, and when we get that information...
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Operations
When we put Chargemaster Toolkit together, we tried to duplicate what we had in our old system...
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Value
We thought our special project with the Craneware Group was worth the cost. They provided a lot of...
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Product
My thinking on the Chargemaster Toolkit is a little jumbled because I have been so frustrated. For...
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Culture, Relationship, Value
The coding from Chargemaster Toolkit used to be good until we had a lot more complex issues. When...
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Loyalty, Relationship, Product
The upgrade to the cloud isn't going as well as it is supposed to. The Craneware Group is doing the...
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Relationship
The Craneware Group’s support team is very good about responding to us. The vendor is always looking...
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Relationship
The Craneware Group’s staff members all give 110%. Everybody really tries. Even if something isn’t...
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Loyalty, Product
The vendor is transitioning everything over to the cloud, so a lot of things aren’t functioning as...
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Loyalty, Product
The cloud version of Chargemaster Toolkit isn’t meeting my needs at all right now, but I can still...
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Loyalty, Relationship, Value
I would tell other customers to wait to transition to the cloud version of the product until the...
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Loyalty
Unless the cloud version is absolutely horrendous, Chargemaster Toolkit is part of our long-term...
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Culture, Value
The vendor doesn't bill us for every little thing because some things are included in our contract.
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Culture, Relationship
The vendor's initial promise was that we would always be able to get a live person if we called...
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Product
Integrations with the system have been great, but setting them up is always a process or an...
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Product
I love Chargemaster Toolkit. It is easy to use, and it makes it easy for us to audit things.
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Product
It can be difficult for us to make change requests in the system because staff members have to have...
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Operations, Operations, Product, Product
Chargemaster Toolkit was an amazing product, but since moving to the Trisus product, the quality has...
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Culture, Culture, Relationship, Relationship
The vendor used to keep all their promises, but ever since the introduction of the Trisus platform,...
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Relationship, Relationship
We are frustrated with The Craneware Group right now. Our account representative has limited...
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Product, Product
Ever since the move to the Trisus product, we have had a lot of downtime and errors. The product...
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Relationship, Relationship
The vendor’s support team from Scotland does an amazing job. I am able to contact them, and they...
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Loyalty, Product
The Craneware Group has made a lot of updates to the product's view, and we like the things they are...
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Product
The data that Chargemaster Toolkit gives us is up-to-date and accurate. The vendor does things...
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Product
I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...
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Relationship
I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...
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Operations
The Craneware Group is great about their training. I get emails from them about every training they...
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Operations, Product, Value
Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...
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Operations, Product
I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...
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Relationship
The Craneware Group's support team is second to none. They are always super helpful and very kind....
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Product
We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.
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Relationship
Our relationship with The Craneware Group is key. The vendor's support team can help me understand...
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Relationship
Customer service is The Craneware Group’s winning point. Their support team is always available and...
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Loyalty
We are transitioning to more of a web version of Chargemaster Toolkit, so we have some work ahead of...
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Product
The first thing that comes to mind about Chargemaster Toolkit is its robust filtering capabilities...
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Product
Parts of Chargemaster Toolkit are not very intuitive. Even with a software background, I had...
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Relationship
We don't get regular communication from the vendor, but we usually hear during our regular meetings...
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Product, Value
We use the supply toolkits consistently. That is a godsend for our time savings.
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Product
The functionality of the user manager piece is horrible, especially for a large organization like...
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Product
Chargemaster Toolkit is easy to use. It is web based and has everything on a dashboard that we can...
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Relationship, Operations
We recently expanded our use of Chargemaster Toolkit to another area, and that transition was really...
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Relationship
I don’t think The Craneware Group has anybody that is as knowledgeable as our former account...
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Product
Chargemaster Toolkit used to be a software program loaded onto our server and my computer. Now, the...
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Culture, Loyalty
Before, I was 100% behind Chargemaster Toolkit, but now, I would not recommend it. Some of the...
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Value
The vendor charges enough up front that they don’t charge for every little thing through the process....
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Operations
The training has been good. When the product is functioning, it does things well. It is very easy to...
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Relationship
We have been going for a long time without full use of the system. The vendor has not been...
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Culture, Product
The product does not work as it was promoted, and that has been a challenge. When the product is...
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Product
The problem with the product has been the bugs in the upgrades. The vendor could ensure that they...
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Relationship
The representatives from The Craneware Group are great people, and they are also responsive. When I...
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Loyalty
I think the Trisus Chargemaster is going to be head and shoulders above the desktop version of...
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Operations
The person that does the training for Chargemaster Toolkit tends to get sidetracked. We don’t want...
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Culture, Product
Chargemaster Toolkit works as promoted. If we put in the effort to use the product properly, it will...
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Relationship
The vendor’s support team is very responsive and helpful. When it comes to tickets, they want to get...
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Relationship
The vendor pushes out notifications when they are going to upgrade something. They are very good at...
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Product
Chargemaster Toolkit is iffy because we are trying to do fee schedules and make sure everything is...
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Relationship
The Craneware Group has great follow-up, and if they are unable to fix any of our issues with their...
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Operations
I don't think The Craneware Group blows smoke at anybody. They are pretty transparent in what they...
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Product
I would tell a peer that Chargemaster Toolkit is an outstanding piece of software. Chargemaster...
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Value
If an organization is not implementing a tool that has everything embedded in it, I would say The...
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Loyalty
Unfortunately, The Craneware Group is not part of our long-term plans at this time. Our health...
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Relationship
We have had a great relationship with The Craneware Group, and they are a great company. I wouldn't...
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Loyalty, Product, Value
There is a new functionality that The Craneware Group added to the product where they annually put...
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Operations
For all the upgrades to Chargemaster Toolkit, I had a contact that was a key contributor in helping...
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Loyalty, Relationship, Product
The product is great at integrating well with all the solutions from The Craneware Group. But the...
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Relationship, Product
Craneware cannot seem to get the automatic merge function to work. Things are supposed to merge...
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Product
Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...
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Relationship
I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...
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Loyalty, Relationship
The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...
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Loyalty, Product
The piece of additional functionality that I am getting familiar with is the piece for tracking...
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Product
The Craneware Group continues to update and add more information to their products, so Chargemaster...
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Loyalty, Product
We have some unique workflows that require certain workflow drivers, and The Craneware Group is...
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Operations, Product
The Craneware Group is in the middle of implementing a new platform, so the older version of...
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Relationship
I have always experienced nothing but positivity from The Craneware Group’s customer support team....
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Operations, Product
Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...
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Loyalty, Operations
The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...
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Relationship
We have had some change of hands in terms of our representatives, but The Craneware Group has always...
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Loyalty, Value
If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...
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