Chargemaster Toolkit
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Operations, Product

Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...

Sep 2023
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VP/Other Executive

Relationship

When we have some suggestions for The Craneware Group, they are really good at reviewing those...

Sep 2023
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VP/Other Executive

Loyalty

The Craneware Group is moving functionality over to their cloud-based solution, and once all the...

Sep 2023
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VP/Other Executive

Loyalty, Product

Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...

Sep 2023
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Director

Relationship, Product

MEDITECH does a really good job of helping us manage multiple facilities without a ton of...

Aug 2023
||
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Director

Product

The biggest strength of the product is the data contained in it. The system is easy to use,...

Aug 2023
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Director

Culture, Loyalty

If the product works, it will be part of our long-term plans, but if we continue to have problems...

Aug 2023
||
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Director

Culture, Relationship, Value

We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...

Aug 2023
||
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Director

Culture, Relationship

Vendor executives need to get involved because the sales representative is as high as we have been...

Aug 2023
||
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Director

Loyalty

I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...

Aug 2023
||
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Analyst/Coordinator

Product

There is a lot more information provided in The Craneware Group’s new platform than what we could...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

The Craneware Group really tries to look at each facility, and they do their best to match each...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...

Jul 2023
||
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Analyst/Coordinator

Product

I would tell someone looking into the product that The Craneware Group does a really good job of...

Jul 2023
||
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Analyst/Coordinator

Operations, Product

The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...

Jun 2023
||
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Analyst/Coordinator

Operations

I would definitely tell others to take the training for Chargemaster Toolkit because the system is...

Jun 2023
||
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Analyst/Coordinator

Relationship

Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...

Jun 2023
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Analyst/Coordinator

Value

I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...

Jun 2023
||
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Analyst/Coordinator

Relationship

The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...

Jun 2023
||
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Analyst/Coordinator

Relationship

The folks I work with at The Craneware Group are all great. If I have any issues, they are always...

Jun 2023
||
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Analyst/Coordinator

Relationship, Product

There is constant change that happens in our area, so having all our ducks in a row so we are able...

Jun 2023
||
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Analyst/Coordinator

Loyalty

We have looked at other products, and it didn’t seem like those products met what we were doing at...

Jun 2023
||
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Analyst/Coordinator

Culture, Value

There are a lot of things that go into contract negotiation. There are add-ons and that sort of...

Jun 2023
||
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Analyst/Coordinator

Product

Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...

Jun 2023
||
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Analyst/Coordinator

Relationship, Product

We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...

Jun 2023
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Manager

Relationship, Product

Our experience has been good overall. The vendor has made a lot of progress recently with moving the...

Jun 2023
||
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Manager

Loyalty, Product

The only area where we would like to see improvement is the occasional slowness of the system. We...

Jun 2023
||
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Director

Product

The vendor is increasing the functionality of the system to give us more support and reference...

May 2023
||
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Director

Relationship

Our account representative from The Craneware Group is knowledgeable, acts quickly, and does not...

May 2023
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CFO

Value

Chargemaster Toolkit is quite expensive, but there were a few years when I didn't have it, and I...

May 2023
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CFO

Loyalty

The Craneware Group is moving the platform to the web, and it is going to be way better in the...

May 2023
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(0)
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CFO

Loyalty, Relationship

The vendor has done really well with the Trisus product conversion. I have a support person who has...

May 2023
||
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CFO

Relationship, Operations

The one-on-one calls with the staff walking us through some new items have been going great.

May 2023
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(0)
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CFO

Loyalty, Operations

What could be better with The Craneware Group is that it seems like we started the training a little...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

Chargemaster Toolkit has transformed the way that we set things up. With the system, it is easy for...

May 2023
||
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Analyst/Coordinator

Loyalty, Relationship, Operations

The Craneware Group is wonderful about including their clients in the process of introducing new...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

If we have any issues at all that the vendor's support people can't solve, the vendor will escalate...

May 2023
||
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Manager

Relationship

Everything is going well with The Craneware Group. They have been great to work with, and they have...

May 2023
||
(0)
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Manager

Operations

The vendor has live training instances and recorded sessions, so we can go back if someone is...

May 2023
||
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Manager

Product

Integrating the product takes some work. I have to download and send off a file, so the process is...

May 2023
||
(0)
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Manager

Culture, Product

We would like to have the ability to do a comparative pricing analysis. Also, being able to run...

May 2023
||
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Manager

Operations

I would tell a friend about all of the features that we love in Chargemaster Toolkit, how easy the...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would like to keep the product for the long term because I like using it. It is a very helpful...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

When we have issues with the system, the vendor's support is always prompt, and the vendor's people...

May 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor has been on time with all of their training dates, and things have gone well. The vendor...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is always sending us new information, and they are always on top of things. They always...

May 2023
||
(0)
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Analyst/Coordinator

Product

The product's reports don't do some things that I would like to see. For example, if a charge has...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

The vendor is in the process of upgrading their system and merging it with another system. There...

May 2023
||
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Manager

Value

For a special project we did with The Craneware Group, we thought it was worth the cost. The vendor...

May 2023
||
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Manager

Product, Value

We have our compliance through the system. But because we are on a global budget, when we go and...

May 2023
||
(0)
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Manager

Relationship, Product

The Craneware Group gives us assistance for all the CPT code updates, and then when we get the...

May 2023
||
(0)
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Manager

Operations

When we put Chargemaster Toolkit together, we just tried to duplicate what we had in our old system...

May 2023
||
(0)
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VP/Other Executive

Product, Value

We have our compliance through Chargemaster Toolkit. Because we are on a global budget, when we find...

May 2023
||
(0)
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VP/Other Executive

Relationship, Product

The Craneware Group assists us with all the CPT code updates, and when we get that information...

May 2023
||
(0)
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VP/Other Executive

Operations

When we put Chargemaster Toolkit together, we tried to duplicate what we had in our old system...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Value

We thought our special project with the Craneware Group was worth the cost. They provided a lot of...

May 2023
||
(0)
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Analyst/Coordinator

Product

My thinking on the Chargemaster Toolkit is a little jumbled because I have been so frustrated. For...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

The coding from Chargemaster Toolkit used to be good until we had a lot more complex issues. When...

May 2023
||
(0)
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Nurse

Loyalty, Relationship, Product

The upgrade to the cloud isn't going as well as it is supposed to. The Craneware Group is doing the...

May 2023
||
(0)
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Nurse

Relationship

The Craneware Group’s support team is very good about responding to us. The vendor is always looking...

May 2023
||
(0)
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Nurse

Relationship

The Craneware Group’s staff members all give 110%. Everybody really tries. Even if something isn’t...

May 2023
||
(0)
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Nurse

Loyalty, Product

The vendor is transitioning everything over to the cloud, so a lot of things aren’t functioning as...

May 2023
||
(0)
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Nurse

Loyalty, Product

The cloud version of Chargemaster Toolkit isn’t meeting my needs at all right now, but I can still...

May 2023
||
(0)
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Nurse

Loyalty, Relationship, Value

I would tell other customers to wait to transition to the cloud version of the product until the...

May 2023
||
(0)
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Nurse

Loyalty

Unless the cloud version is absolutely horrendous, Chargemaster Toolkit is part of our long-term...

May 2023
||
(0)
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Director

Culture, Value

The vendor doesn't bill us for every little thing because some things are included in our contract.

Apr 2023
||
(0)
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Director

Culture, Relationship

The vendor's initial promise was that we would always be able to get a live person if we called...

Apr 2023
||
(0)
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Director

Product

Integrations with the system have been great, but setting them up is always a process or an...

Apr 2023
||
(0)
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Director

Product

I love Chargemaster Toolkit. It is easy to use, and it makes it easy for us to audit things.

Apr 2023
||
(0)
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Director

Product

It can be difficult for us to make change requests in the system because staff members have to have...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

Chargemaster Toolkit was an amazing product, but since moving to the Trisus product, the quality has...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

The vendor used to keep all their promises, but ever since the introduction of the Trisus platform,...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

We are frustrated with The Craneware Group right now. Our account representative has limited...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Ever since the move to the Trisus product, we have had a lot of downtime and errors. The product...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

The vendor’s support team from Scotland does an amazing job. I am able to contact them, and they...

Apr 2023
||
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Manager

Loyalty, Product

The Craneware Group has made a lot of updates to the product's view, and we like the things they are...

Apr 2023
||
(0)
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Manager

Product

The data that Chargemaster Toolkit gives us is up-to-date and accurate. The vendor does things...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...

Mar 2023
||
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Analyst/Coordinator

Relationship

I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...

Mar 2023
||
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Analyst/Coordinator

Operations

The Craneware Group is great about their training. I get emails from them about every training they...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...

Mar 2023
||
(0)
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Manager

Relationship

The Craneware Group's support team is second to none. They are always super helpful and very kind....

Mar 2023
||
(0)
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Director

Product

We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.

Mar 2023
||
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Director

Relationship

Our relationship with The Craneware Group is key. The vendor's support team can help me understand...

Mar 2023
||
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Manager

Relationship

Customer service is The Craneware Group’s winning point. Their support team is always available and...

Feb 2023
||
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Manager

Loyalty

We are transitioning to more of a web version of Chargemaster Toolkit, so we have some work ahead of...

Feb 2023
||
(0)
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Manager

Product

The first thing that comes to mind about Chargemaster Toolkit is its robust filtering capabilities...

Feb 2023
||
(0)
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Manager

Product

Parts of Chargemaster Toolkit are not very intuitive. Even with a software background, I had...

Feb 2023
||
(0)
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Manager

Relationship

We don't get regular communication from the vendor, but we usually hear during our regular meetings...

Feb 2023
||
(0)
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Manager

Product, Value

We use the supply toolkits consistently. That is a godsend for our time savings.

Feb 2023
||
(0)
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Director

Product

The functionality of the user manager piece is horrible, especially for a large organization like...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Chargemaster Toolkit is easy to use. It is web based and has everything on a dashboard that we can...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We recently expanded our use of Chargemaster Toolkit to another area, and that transition was really...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

I don’t think The Craneware Group has anybody that is as knowledgeable as our former account...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Chargemaster Toolkit used to be a software program loaded onto our server and my computer. Now, the...

Jan 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty

Before, I was 100% behind Chargemaster Toolkit, but now, I would not recommend it. Some of the...

Jan 2023
||
(0)
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Director

Value

The vendor charges enough up front that they don’t charge for every little thing through the process....

Jan 2023
||
(0)
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Director

Operations

The training has been good. When the product is functioning, it does things well. It is very easy to...

Jan 2023
||
(0)
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Director

Relationship

We have been going for a long time without full use of the system. The vendor has not been...

Jan 2023
||
(0)
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Director

Culture, Product

The product does not work as it was promoted, and that has been a challenge. When the product is...

Jan 2023
||
(0)
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Director

Product

The problem with the product has been the bugs in the upgrades. The vendor could ensure that they...

Jan 2023
||
(0)
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Manager

Relationship

The representatives from The Craneware Group are great people, and they are also responsive. When I...

Jan 2023
||
(0)
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Manager

Loyalty

I think the Trisus Chargemaster is going to be head and shoulders above the desktop version of...

Jan 2023
||
(0)
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Manager

Operations

The person that does the training for Chargemaster Toolkit tends to get sidetracked. We don’t want...

Jan 2023
||
(0)
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Manager

Culture, Product

Chargemaster Toolkit works as promoted. If we put in the effort to use the product properly, it will...

Jan 2023
||
(0)
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Manager

Relationship

The vendor’s support team is very responsive and helpful. When it comes to tickets, they want to get...

Jan 2023
||
(0)
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Manager

Relationship

The vendor pushes out notifications when they are going to upgrade something. They are very good at...

Jan 2023
||
(0)
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Manager

Product

Chargemaster Toolkit is iffy because we are trying to do fee schedules and make sure everything is...

Jan 2023
||
(0)
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Manager

Relationship

The Craneware Group has great follow-up, and if they are unable to fix any of our issues with their...

Jan 2023
||
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Manager

Operations

I don't think The Craneware Group blows smoke at anybody. They are pretty transparent in what they...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

I would tell a peer that Chargemaster Toolkit is an outstanding piece of software. Chargemaster...

Jan 2023
||
(0)
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Director

Value

If an organization is not implementing a tool that has everything embedded in it, I would say The...

Jan 2023
||
(0)
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Director

Loyalty

Unfortunately, The Craneware Group is not part of our long-term plans at this time. Our health...

Jan 2023
||
(0)
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Director

Relationship

We have had a great relationship with The Craneware Group, and they are a great company. I wouldn't...

Jan 2023
||
(0)
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Manager

Loyalty, Product, Value

There is a new functionality that The Craneware Group added to the product where they annually put...

Dec 2022
||
(0)
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Manager

Operations

For all the upgrades to Chargemaster Toolkit, I had a contact that was a key contributor in helping...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship, Product

The product is great at integrating well with all the solutions from The Craneware Group. But the...

Dec 2022
||
(0)
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Manager

Relationship, Product

Craneware cannot seem to get the automatic merge function to work. Things are supposed to merge...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...

Nov 2022
||
(0)
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Director

Relationship

I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...

Oct 2022
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Director

Loyalty, Relationship

The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...

Oct 2022
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(0)
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Director

Loyalty, Product

The piece of additional functionality that I am getting familiar with is the piece for tracking...

Oct 2022
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Analyst/Coordinator

Product

The Craneware Group continues to update and add more information to their products, so Chargemaster...

Oct 2022
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(0)
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Analyst/Coordinator

Loyalty, Product

We have some unique workflows that require certain workflow drivers, and The Craneware Group is...

Oct 2022
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Analyst/Coordinator

Operations, Product

The Craneware Group is in the middle of implementing a new platform, so the older version of...

Oct 2022
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Analyst/Coordinator

Relationship

I have always experienced nothing but positivity from The Craneware Group’s customer support team....

Oct 2022
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Manager

Operations, Product

Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...

Oct 2022
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Manager

Loyalty, Operations

The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...

Oct 2022
||
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Manager

Relationship

We have had some change of hands in terms of our representatives, but The Craneware Group has always...

Oct 2022
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Manager

Loyalty, Value

If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...

Oct 2022
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