Chargemaster Toolkit
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...
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Service and Support
I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...
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Implementation and Training
The Craneware Group is great about their training. I get emails from them about every training they...
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Functionality and Upgrades
Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...
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Implementation and Training
I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...
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Service and Support
The Craneware Group's support team is second to none. They are always super helpful and very kind....
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Functionality and Upgrades
We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.
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Relationship
Our relationship with The Craneware Group is key. The vendor's support team can help me understand...
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Service and Support
Customer service is The Craneware Group’s winning point. Their support team is always available and...
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Functionality and Upgrades
We are transitioning to more of a web version of Chargemaster Toolkit, so we have some work ahead of...
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Functionality and Upgrades
The first thing that comes to mind about Chargemaster Toolkit is its robust filtering capabilities...
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Lessons Learned
Parts of Chargemaster Toolkit are not very intuitive. Even with a software background, I had...
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Other Observations & Comments
We don't get regular communication from the vendor, but we usually hear during our regular meetings...
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Functionality and Upgrades
We use the supply toolkits consistently. That is a godsend for our time savings.
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Functionality and Upgrades
The functionality of the user manager piece is horrible, especially for a large organization like...
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Functionality and Upgrades
Chargemaster Toolkit is easy to use. It is web based and has everything on a dashboard that we can...
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Implementation and Training
We recently expanded our use of Chargemaster Toolkit to another area, and that transition was really...
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Relationship
I don’t think The Craneware Group has anybody that is as knowledgeable as our former account...
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Functionality and Upgrades
Chargemaster Toolkit used to be a software program loaded onto our server and my computer. Now, the...
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Lessons Learned
Before, I was 100% behind Chargemaster Toolkit, but now, I would not recommend it. Some of the...
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Other Observations & Comments
The vendor charges enough up front that they don’t charge for every little thing through the process....
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Implementation and Training
The training has been good. When the product is functioning, it does things well. It is very easy to...
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Relationship
We have been going for a long time without full use of the system. The vendor has not been...
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Technology
The product does not work as it was promoted, and that has been a challenge. When the product is...
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Interfacing and Integration
The problem with the product has been the bugs in the upgrades. The vendor could ensure that they...
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Service and Support
The representatives from The Craneware Group are great people, and they are also responsive. When I...
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Future Outlook
I think the Trisus Chargemaster is going to be head and shoulders above the desktop version of...
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Implementation and Training
The person that does the training for Chargemaster Toolkit tends to get sidetracked. We don’t want...
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Functionality and Upgrades
Chargemaster Toolkit works as promoted. If we put in the effort to use the product properly, it will...
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Service and Support
The vendor’s support team is very responsive and helpful. When it comes to tickets, they want to get...
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Service and Support
The vendor pushes out notifications when they are going to upgrade something. They are very good at...
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Functionality and Upgrades
Chargemaster Toolkit is iffy because we are trying to do fee schedules and make sure everything is...
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Relationship
The Craneware Group has great follow-up, and if they are unable to fix any of our issues with their...
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Relationship
I don't think The Craneware Group blows smoke at anybody. They are pretty transparent in what they...
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Functionality and Upgrades
I would tell a peer that Chargemaster Toolkit is an outstanding piece of software. Chargemaster...
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Lessons Learned
If an organization is not implementing a tool that has everything embedded in it, I would say The...
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Future Outlook
Unfortunately, The Craneware Group is not part of our long-term plans at this time. Our health...
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Relationship
We have had a great relationship with The Craneware Group, and they are a great company. I wouldn't...
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Relationship
There is a new functionality that The Craneware Group added to the product where they annually put...
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Relationship
For all the upgrades to Chargemaster Toolkit, I had a contact that was a key contributor in helping...
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Interfacing and Integration
The product is great at integrating well with all the solutions from The Craneware Group. But the...
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Functionality and Upgrades
Craneware cannot seem to get the automatic merge function to work. Things are supposed to merge...
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Functionality and Upgrades
Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...
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Sales and Contracting
I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...
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Functionality and Upgrades
The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...
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Future Outlook
The piece of additional functionality that I am getting familiar with is the piece for tracking...
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Functionality and Upgrades
The Craneware Group continues to update and add more information to their products, so Chargemaster...
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Functionality and Upgrades
We have some unique workflows that require certain workflow drivers, and The Craneware Group is...
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Functionality and Upgrades
The Craneware Group is in the middle of implementing a new platform, so the older version of...
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Service and Support
I have always experienced nothing but positivity from The Craneware Group’s customer support team....
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Functionality and Upgrades
Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...
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Other Observations & Comments
The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...
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Relationship
We have had some change of hands in terms of our representatives, but The Craneware Group has always...
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Future Outlook
If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...
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ROI / Cost
One strength of Chargemaster Toolkit is that the solution organizes all of our data into one program...
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Other Observations & Comments
The vendor's turnaround times are a little slower than they have been previously, but that is...
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Future Outlook
The Craneware Group is doing an upgrade with Chargemaster Toolkit. The upgrade is supposed to have...
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Interfacing and Integration
Our Chargemaster Toolkit extract that we pull from our system is different today than it was...
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Future Outlook
I like that Chargemaster Toolkit is moving to a cloud version. That will give us so much...
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Service and Support
The Craneware Group is very responsive in making changes and responding to requests. When we find...
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Functionality and Upgrades
The whole purpose of Chargemaster Toolkit is to monitor and track all of our chargemaster requests....
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Functionality and Upgrades
Chargemaster Toolkit allows our hospital departments to have their own self-service option instead...
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Functionality and Upgrades
I like that the product shows us the health of our CDM. It checks that for us and looks at the...
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Relationship
The vendor could improve their communication a bit more. With the new platform they are moving to,...
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ROI / Cost
The solution looks for errors in our charging system and guides us around the things we can correct...
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Implementation and Training
During the implementation, the vendor was very helpful. The product is very good, and there are a...
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Interfacing and Integration
We are unable to use Chargemaster Toolkit to do pricing reviews for all our other facilities, and...
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Relationship
In the last several years, I can think of one time when The Craneware Group’s leadership has...
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Service and Support
The system, the upgrades, the reporting, the customer support, and the training are all working well...
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Lessons Learned
I would not purchase Chargemaster Toolkit again with our current EMR vendor. Getting the data to The...
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Functionality and Upgrades
I hate Chargemaster Toolkit. I don't like the system's scripting aspect. Every time we try to load...
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Relationship
The training is really good. I deal with one particular representative at The Craneware Group, and I...
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Service and Support
If we need something developed by The Craneware Group, it does take time, but the vendor is not...
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Service and Support
The Craneware Group's support and customer service are excellent. They go above and beyond. They...
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Relationship
The product has always been a really good solution for us, and we have always had really positive...
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Functionality and Upgrades
Chargemaster Toolkit is a good tool to catch and review things as well as to act as a first layer of...
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Functionality and Upgrades
The product has a lot of good functionality; however, our end users don't have time to learn more...
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Relationship
The Cranware Group is really good at communicating what they are working on, and they have annual...
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Service and Support
We have one person over at The Craneware Group who has been a coordinator for us and has been...
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Functionality and Upgrades
We built some reports with the EMR when we initially went live, including some ethic reports that we...
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Service and Support
In terms of web support, we have had a lot of issues with getting past firewalls or getting...
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ROI / Cost
I love the vendor. We have looked around at other vendors but have stayed with the Craneware Group...
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Technology
My account manager keeps me up-to-date on the vendor's road map and direction. The vendor is...
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Functionality and Upgrades
We really like the automation within the product. I try to use every single functionality that...
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Relationship
I am not disappointed at all with The Craneware Group, and I have been working with many great...
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ROI / Cost
We are paying for what we get. Chargemaster Toolkit is like a Porsche. We are going to pay more for...
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Service and Support
The follow-up itself and the quick turnaround time from The Craneware Group are outstanding. If...
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Service and Support
If we ever have a problem, I call the support staff. The vendor's people work very hard on taking...
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Interfacing and Integration
We really like the ability we have with Chargemaster Toolkit to put in a CPT code or HCPCS code and...
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Functionality and Upgrades
We are trying to get on a current version of Trisus Chargemaster, but we are stuck somewhere. We...
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Functionality and Upgrades
We use The Craneware Group's products for a number of purposes with our auditing and compliance. We...
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Service and Support
I have been very impressed with the vendor's customer support team. All of the individuals that we...
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Service and Support
The Craneware Group is always willing to help us with our interoperability goals. The difficulty...
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Technology
My experience with The Craneware Group has been excellent. They have always been on the right path....
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Functionality and Upgrades
I really love Chargemaster Toolkit. I love the resources and the updates that The Craneware Group...
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ROI / Cost
One of the things that I like about The Craneware Group is that they don't nickel-and-dime us. I...
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Interfacing and Integration
I love that I can get to other sites more quickly by going through my Craneware links than I can by...
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Relationship
The people at Craneware are so very nice and helpful, and they don’t complain if someone has to call...
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Service and Support
The people at Craneware are very proactive and let us know if there are new webinars. They always...
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Implementation and Training
Craneware has done exactly what they said they would do. They have excellent training, and if I...
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Future Outlook
Craneware has some great upgrades, and I really am looking forward to the functions that are coming...
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Service and Support
The Craneware Group jumps through hoops to help us, so I can’t complain. The vendor has some good...
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Functionality and Upgrades
I like the simplicity and ease of use with Chargemaster Toolkit. The way the product works makes...
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Service and Support
I have always been very happy with The Craneware Group. The vendor has been very good about dealing...
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ROI / Cost
I have nothing really bad to say about the vendor. I love the product, and I love what it does....
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Technology
The Craneware Group keeps coming out with different products. I did a Webex and saw a new module...
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Other Observations & Comments
I have been a user of this product for a long time, so I am very well adjusted and accustomed to the...
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ROI / Cost
We have a contract with the vendor, so our rate is final. The vendor has presented some other...
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Future Outlook
The vendor is making some major changes. They are moving to the cloud. That is a plus. Once the...
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Functionality and Upgrades
I know how to do the things that I need to in the system. There aren't any real changes that I would...
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Functionality and Upgrades
The only complaint that I have about Chargemaster Toolkit is that the software updates are very...
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Implementation and Training
The vendor does a very good job with their training. Their support is wonderful. If I have any...
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Service and Support
The person who I work with from the vendor is really good. When we have questions, that person can...
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Service and Support
We have been using The Craneware Group's product for many years. They are a great company. Their...
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Future Outlook
I absolutely love Chargemaster Toolkit; it is easy to use. The vendor is in the process of...
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Functionality and Upgrades
I would like to see the vendor update the expiration dates for CPT codes. I can go in the tool and...
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Service and Support
I like the vendor's support; it is absolutely wonderful. I had a problem when we had a supervisor...
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Implementation and Training
The Craneware Group does very well with training for their products. If we have a question, the...
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Relationship
Chargemaster Toolkit is an important product for us. The Craneware Group has definitely reached out...
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Functionality and Upgrades
Chargemaster Toolkit is a very intuitive product. It provides background information for changes...
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Functionality and Upgrades
The product has an online reference toolkit, so we can search codes and modifiers. The Craneware...
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Service and Support
The Craneware Group’s representatives have been amazing in trying to get all the kinks out of our...
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Win/Loss - Why they were selected (by current clients)
We are reviewing Chargemaster Toolkit, but as far as I know, we are going to keep it.
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Implementation and Training
Chargemaster Toolkit was a little complicated, but the training from The Craneware Group was good....
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Other Observations & Comments
The Craneware Group just isn't pushing the system like they ought to. Our billing department should...
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Functionality and Upgrades
We love Chargemaster Toolkit. The system has a plethora of information. The vendor has a lot of...
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Technology
The technology is good because the vendor updates the product frequently. The vendor is pretty on...
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Implementation and Training
The vendor provides a lot of user-friendly knowledge to the end users. For instance, we get these...
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Functionality and Upgrades
Chargemaster Toolkit is a very valuable tool. It gives us a one-stop place to plug in CPT codes and...
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ROI / Cost
We should be using Chargemaster Toolkit more, but we don't have enough staff members to find an...
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Relationship
The support team is very responsive. When we have an issue, the support team is on it right away....
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Functionality and Upgrades
The only downside with the product is that we use a comparative pricing tool that is only for a year...
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Relationship
The implementation services are good because the vendor is on top of things. For any changes that...
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Future Outlook
Chargemaster Toolkit is a mostly web-based product. That is great because things go down all the...
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Service and Support
The vendor has been very helpful with everything. They are always great. I had an issue, so I...
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ROI / Cost
Upgrades are very easy and are done through the vendor. I can import or export things to make...
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ROI / Cost
We have a contract with the vendor, so our rate is final. When the CMS Pricing Transparency Rule...
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Functionality and Upgrades
I would give the vendor a lower rating because of the new Trisus platform they are working on. I am...
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Interfacing and Integration
The vendor is very good about all of their different products having a way to integrate. There is a...
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Functionality and Upgrades
My end users think the solution is wonderful because everything is all in one place. There are so...
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Relationship
The vendor has a vision for way ahead in the future. They are anticipating where the industry is...
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Service and Support
Even through the COVID-19 pandemic, where half the vendor's staff was sick at times, the vendor...
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Service and Support
I have met most of the owners and executives over the years. They have been on calls. The people at...
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Functionality and Upgrades
There is a whole section of Chargemaster Toolkit that has just KPIs. There is a graph where we can...
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Implementation and Training
The Craneware Group has been wonderful. They have a huge training platform not just for the product...
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Relationship
The vendor is always sharing what is coming up, but they also let us know what is coming in the next...
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