Chargemaster Toolkit
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The piece of additional functionality that I am getting familiar with is the piece for tracking...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Craneware Group continues to update and add more information to their products, so Chargemaster...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have some unique workflows that require certain workflow drivers, and The Craneware Group is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Craneware Group is in the middle of implementing a new platform, so the older version of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have always experienced nothing but positivity from The Craneware Group’s customer support team....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had some change of hands in terms of our representatives, but The Craneware Group has always...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

One strength of Chargemaster Toolkit is that the solution organizes all of our data into one program...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor's turnaround times are a little slower than they have been previously, but that is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The Craneware Group is doing an upgrade with Chargemaster Toolkit. The upgrade is supposed to have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Our Chargemaster Toolkit extract that we pull from our system is different today than it was...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I like that Chargemaster Toolkit is moving to a cloud version. That will give us so much...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The Craneware Group is very responsive in making changes and responding to requests. When we find...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The whole purpose of Chargemaster Toolkit is to monitor and track all of our chargemaster requests....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Chargemaster Toolkit allows our hospital departments to have their own self-service option instead...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that the product shows us the health of our CDM. It checks that for us and looks at the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor could improve their communication a bit more. With the new platform they are moving to,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The solution looks for errors in our charging system and guides us around the things we can correct...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

During the implementation, the vendor was very helpful. The product is very good, and there are a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are unable to use Chargemaster Toolkit to do pricing reviews for all our other facilities, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the last several years, I can think of one time when The Craneware Group’s leadership has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The system, the upgrades, the reporting, the customer support, and the training are all working well...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would not purchase Chargemaster Toolkit again with our current EMR vendor. Getting the data to The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I hate Chargemaster Toolkit. I don't like the system's scripting aspect. Every time we try to load...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The training is really good. I deal with one particular representative at The Craneware Group, and I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If we need something developed by The Craneware Group, it does take time, but the vendor is not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The Craneware Group's support and customer service are excellent. They go above and beyond. They...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The product has always been a really good solution for us, and we have always had really positive...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is a good tool to catch and review things as well as to act as a first layer of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product has a lot of good functionality; however, our end users don't have time to learn more...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The Cranware Group is really good at communicating what they are working on, and they have annual...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have one person over at The Craneware Group who has been a coordinator for us and has been...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We built some reports with the EMR when we initially went live, including some ethic reports that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

In terms of web support, we have had a lot of issues with getting past firewalls or getting...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I love the vendor. We have looked around at other vendors but have stayed with the Craneware Group...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

My account manager keeps me up-to-date on the vendor's road map and direction. The vendor is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We really like the automation within the product. I try to use every single functionality that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am not disappointed at all with The Craneware Group, and I have been working with many great...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are paying for what we get. Chargemaster Toolkit is like a Porsche. We are going to pay more for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The follow-up itself and the quick turnaround time from The Craneware Group are outstanding. If...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If we ever have a problem, I call the support staff. The vendor's people work very hard on taking...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We really like the ability we have with Chargemaster Toolkit to put in a CPT code or HCPCS code and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We are trying to get on a current version of Trisus Chargemaster, but we are stuck somewhere. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use The Craneware Group's products for a number of purposes with our auditing and compliance. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have been very impressed with the vendor's customer support team. All of the individuals that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

The Craneware Group is always willing to help us with our interoperability goals. The difficulty...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

My experience with The Craneware Group has been excellent. They have always been on the right path....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I really love Chargemaster Toolkit. I love the resources and the updates that The Craneware Group...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

One of the things that I like about The Craneware Group is that they don't nickel-and-dime us. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I love that I can get to other sites more quickly by going through my Craneware links than I can by...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The people at Craneware are so very nice and helpful, and they don’t complain if someone has to call...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The people at Craneware are very proactive and let us know if there are new webinars. They always...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Craneware has done exactly what they said they would do. They have excellent training, and if I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Craneware has some great upgrades, and I really am looking forward to the functions that are coming...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

The Craneware Group jumps through hoops to help us, so I can’t complain. The vendor has some good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

I like the simplicity and ease of use with Chargemaster Toolkit. The way the product works makes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have always been very happy with The Craneware Group. The vendor has been very good about dealing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I have nothing really bad to say about the vendor. I love the product, and I love what it does....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The Craneware Group keeps coming out with different products. I did a Webex and saw a new module...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I have been a user of this product for a long time, so I am very well adjusted and accustomed to the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have a contract with the vendor, so our rate is final. The vendor has presented some other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The vendor is making some major changes. They are moving to the cloud. That is a plus. Once the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I know how to do the things that I need to in the system. There aren't any real changes that I would...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only complaint that I have about Chargemaster Toolkit is that the software updates are very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor does a very good job with their training. Their support is wonderful. If I have any...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The person who I work with from the vendor is really good. When we have questions, that person can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have been using The Craneware Group's product for many years. They are a great company. Their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I absolutely love Chargemaster Toolkit; it is easy to use. The vendor is in the process of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see the vendor update the expiration dates for CPT codes. I can go in the tool and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I like the vendor's support; it is absolutely wonderful. I had a problem when we had a supervisor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The Craneware Group does very well with training for their products. If we have a question, the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Chargemaster Toolkit is an important product for us. The Craneware Group has definitely reached out...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is a very intuitive product. It provides background information for changes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has an online reference toolkit, so we can search codes and modifiers. The Craneware...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The Craneware Group’s representatives have been amazing in trying to get all the kinks out of our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We are reviewing Chargemaster Toolkit, but as far as I know, we are going to keep it.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Chargemaster Toolkit was a little complicated, but the training from The Craneware Group was good....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The Craneware Group just isn't pushing the system like they ought to. Our billing department should...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We love Chargemaster Toolkit. The system has a plethora of information. The vendor has a lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The technology is good because the vendor updates the product frequently. The vendor is pretty on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor provides a lot of user-friendly knowledge to the end users. For instance, we get these...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Chargemaster Toolkit is a very valuable tool. It gives us a one-stop place to plug in CPT codes and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

We should be using Chargemaster Toolkit more, but we don't have enough staff members to find an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support team is very responsive. When we have an issue, the support team is on it right away....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only downside with the product is that we use a comparative pricing tool that is only for a year...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The implementation services are good because the vendor is on top of things. For any changes that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Chargemaster Toolkit is a mostly web-based product. That is great because things go down all the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has been very helpful with everything. They are always great. I had an issue, so I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Upgrades are very easy and are done through the vendor. I can import or export things to make...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have a contract with the vendor, so our rate is final. When the CMS Pricing Transparency Rule...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would give the vendor a lower rating because of the new Trisus platform they are working on. I am...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor is very good about all of their different products having a way to integrate. There is a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My end users think the solution is wonderful because everything is all in one place. There are so...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has a vision for way ahead in the future. They are anticipating where the industry is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Even through the COVID-19 pandemic, where half the vendor's staff was sick at times, the vendor...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have met most of the owners and executives over the years. They have been on calls. The people at...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is a whole section of Chargemaster Toolkit that has just KPIs. There is a graph where we can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The Craneware Group has been wonderful. They have a huge training platform not just for the product...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is always sharing what is coming up, but they also let us know what is coming in the next...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our contract is coming up, so we will be looking at other options on the market. I don’t use the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor didn’t offer me training on the system; I just had to figure it out. But our organization...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For what we use the system for, it gives us a lot of information. We use it for medical necessity,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty reliable. It doesn’t really break down, and it is easy to use. I like the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our experience with Craneware has declined, and that decline has coincided with our transition to a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If I were starting over at this point in time, I would certainly evaluate alternatives to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Chargemaster Toolkit hasn't worked nearly as much as we have needed it to in the last year. I would...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Chargemaster Toolkit is a very easy product to use. In terms of supporting our organization’s goals,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The quality of Craneware’s support has slid. They are not very proactive. There was a time when...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am optimistic that Craneware is going to get our issues worked out. I hope that my overall...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have been doing a lot more with different vendors on the pricing side. We are always trying to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would like to do research and see what is out there before choosing a product. Chargemaster...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the information I can gather with Chargemaster Toolkit regarding CPT codes, HCPCS codes, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see improvement to the ease of use of building a workflow on a charge item. There...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The end users don't use Chargemaster Toolkit very often, so they struggle with the product. If they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Craneware has the best customer service. They have online training.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have a few of Craneware's modules, and we pay for each of them. The vendor will charge us for the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Craneware's upgrades are always smooth. We never seem to have any issues with them.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support people are awesome. If we send them an email, they will go above and beyond to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would be very likely to recommend this product to my peers. It is user friendly, and it helps us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I am very happy with the product. We have a good relationship with Craneware, and I can't see why...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Craneware is innovating right now to stay viable. They continue to work on making the solution more...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has great trainings. Their trainings are not just focused on Craneware software. They...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We had some hiccups in our implementation just because there was a misunderstanding between me and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Craneware has a really broad knowledge base, and that has been handy. Craneware's support is great,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't know all of the solution's ins and outs, but it is really flexible, and the flow of its...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

As far as I know, the product is a part of our long-term plans. We are going to go through a change,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have had to reach out to the vendor's support people. They are overseas and in a different time...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The system provides outcomes. The vendor helps us get to where we need to be in terms of billing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had some hiccups with the system, but it is still an above-average product, and the vendor...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It takes some training to be able to use the solution. However, Chargemaster Toolkit still has a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Craneware provides new products, but unfortunately, we haven't bought any of their newer platforms....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Craneware's support is always very helpful. Their tech support is based in Scotland, so the support...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Craneware has had a lot of turnover. It seems like every year we have a different representative...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The money that we spent on Chargemaster Toolkit was definitely money well spent. We have gotten our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Many of our users log in to Craneware's website to use the vendor's online reference toolkit. That...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Craneware always delivers. They have always been able to fix our issues and answer our questions....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Craneware has an online academy where they have training courses available. Sometimes, they have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The system doesn't interface with our newly updated software as effectively as it did before our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Anytime Craneware releases a new version, we install the upgrade. We are looking forward to the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Since we implemented Craneware's system, we haven't had any additional training.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We don't have very much contact from Craneware. We email support when we have an issue, and the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF