Chargemaster Toolkit
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...

Mar 2023
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Analyst/Coordinator

Service and Support

I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The Craneware Group is great about their training. I get emails from them about every training they...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...

Mar 2023
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Analyst/Coordinator

Implementation and Training

I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...

Mar 2023
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Manager

Service and Support

The Craneware Group's support team is second to none. They are always super helpful and very kind....

Mar 2023
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Director

Functionality and Upgrades

We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.

Mar 2023
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Director

Relationship

Our relationship with The Craneware Group is key. The vendor's support team can help me understand...

Mar 2023
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Manager

Service and Support

Customer service is The Craneware Group’s winning point. Their support team is always available and...

Feb 2023
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Manager

Functionality and Upgrades

We are transitioning to more of a web version of Chargemaster Toolkit, so we have some work ahead of...

Feb 2023
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Manager

Functionality and Upgrades

The first thing that comes to mind about Chargemaster Toolkit is its robust filtering capabilities...

Feb 2023
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Manager

Lessons Learned

Parts of Chargemaster Toolkit are not very intuitive. Even with a software background, I had...

Feb 2023
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Manager

Other Observations & Comments

We don't get regular communication from the vendor, but we usually hear during our regular meetings...

Feb 2023
||
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Manager

Functionality and Upgrades

We use the supply toolkits consistently. That is a godsend for our time savings.

Feb 2023
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Director

Functionality and Upgrades

The functionality of the user manager piece is horrible, especially for a large organization like...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is easy to use. It is web based and has everything on a dashboard that we can...

Jan 2023
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Analyst/Coordinator

Implementation and Training

We recently expanded our use of Chargemaster Toolkit to another area, and that transition was really...

Jan 2023
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Analyst/Coordinator

Relationship

I don’t think The Craneware Group has anybody that is as knowledgeable as our former account...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit used to be a software program loaded onto our server and my computer. Now, the...

Jan 2023
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Analyst/Coordinator

Lessons Learned

Before, I was 100% behind Chargemaster Toolkit, but now, I would not recommend it. Some of the...

Jan 2023
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Director

Other Observations & Comments

The vendor charges enough up front that they don’t charge for every little thing through the process....

Jan 2023
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Director

Implementation and Training

The training has been good. When the product is functioning, it does things well. It is very easy to...

Jan 2023
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Director

Relationship

We have been going for a long time without full use of the system. The vendor has not been...

Jan 2023
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Director

Technology

The product does not work as it was promoted, and that has been a challenge. When the product is...

Jan 2023
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Director

Interfacing and Integration

The problem with the product has been the bugs in the upgrades. The vendor could ensure that they...

Jan 2023
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Manager

Service and Support

The representatives from The Craneware Group are great people, and they are also responsive. When I...

Jan 2023
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Manager

Future Outlook

I think the Trisus Chargemaster is going to be head and shoulders above the desktop version of...

Jan 2023
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Manager

Implementation and Training

The person that does the training for Chargemaster Toolkit tends to get sidetracked. We don’t want...

Jan 2023
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Manager

Functionality and Upgrades

Chargemaster Toolkit works as promoted. If we put in the effort to use the product properly, it will...

Jan 2023
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Manager

Service and Support

The vendor’s support team is very responsive and helpful. When it comes to tickets, they want to get...

Jan 2023
||
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Manager

Service and Support

The vendor pushes out notifications when they are going to upgrade something. They are very good at...

Jan 2023
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Manager

Functionality and Upgrades

Chargemaster Toolkit is iffy because we are trying to do fee schedules and make sure everything is...

Jan 2023
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Manager

Relationship

The Craneware Group has great follow-up, and if they are unable to fix any of our issues with their...

Jan 2023
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Manager

Relationship

I don't think The Craneware Group blows smoke at anybody. They are pretty transparent in what they...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I would tell a peer that Chargemaster Toolkit is an outstanding piece of software. Chargemaster...

Jan 2023
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Director

Lessons Learned

If an organization is not implementing a tool that has everything embedded in it, I would say The...

Jan 2023
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Director

Future Outlook

Unfortunately, The Craneware Group is not part of our long-term plans at this time. Our health...

Jan 2023
||
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Director

Relationship

We have had a great relationship with The Craneware Group, and they are a great company. I wouldn't...

Jan 2023
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Manager

Relationship

There is a new functionality that The Craneware Group added to the product where they annually put...

Dec 2022
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Manager

Relationship

For all the upgrades to Chargemaster Toolkit, I had a contact that was a key contributor in helping...

Dec 2022
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Manager

Interfacing and Integration

The product is great at integrating well with all the solutions from The Craneware Group. But the...

Dec 2022
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Manager

Functionality and Upgrades

Craneware cannot seem to get the automatic merge function to work. Things are supposed to merge...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...

Nov 2022
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Director

Sales and Contracting

I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...

Oct 2022
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Director

Functionality and Upgrades

The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...

Oct 2022
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Director

Future Outlook

The piece of additional functionality that I am getting familiar with is the piece for tracking...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The Craneware Group continues to update and add more information to their products, so Chargemaster...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We have some unique workflows that require certain workflow drivers, and The Craneware Group is...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The Craneware Group is in the middle of implementing a new platform, so the older version of...

Oct 2022
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Analyst/Coordinator

Service and Support

I have always experienced nothing but positivity from The Craneware Group’s customer support team....

Oct 2022
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Manager

Functionality and Upgrades

Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...

Oct 2022
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Manager

Other Observations & Comments

The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...

Oct 2022
||
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Manager

Relationship

We have had some change of hands in terms of our representatives, but The Craneware Group has always...

Oct 2022
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Manager

Future Outlook

If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...

Oct 2022
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Analyst/Coordinator

ROI / Cost

One strength of Chargemaster Toolkit is that the solution organizes all of our data into one program...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor's turnaround times are a little slower than they have been previously, but that is...

Sep 2022
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Analyst/Coordinator

Future Outlook

The Craneware Group is doing an upgrade with Chargemaster Toolkit. The upgrade is supposed to have...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Our Chargemaster Toolkit extract that we pull from our system is different today than it was...

Sep 2022
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Manager

Future Outlook

I like that Chargemaster Toolkit is moving to a cloud version. That will give us so much...

Sep 2022
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Manager

Service and Support

The Craneware Group is very responsive in making changes and responding to requests. When we find...

Sep 2022
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Manager

Functionality and Upgrades

The whole purpose of Chargemaster Toolkit is to monitor and track all of our chargemaster requests....

Sep 2022
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Manager

Functionality and Upgrades

Chargemaster Toolkit allows our hospital departments to have their own self-service option instead...

Sep 2022
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Manager

Functionality and Upgrades

I like that the product shows us the health of our CDM. It checks that for us and looks at the...

Sep 2022
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Manager

Relationship

The vendor could improve their communication a bit more. With the new platform they are moving to,...

Sep 2022
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Manager

ROI / Cost

The solution looks for errors in our charging system and guides us around the things we can correct...

Sep 2022
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Manager

Implementation and Training

During the implementation, the vendor was very helpful. The product is very good, and there are a...

Sep 2022
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Manager

Interfacing and Integration

We are unable to use Chargemaster Toolkit to do pricing reviews for all our other facilities, and...

Sep 2022
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Manager

Relationship

In the last several years, I can think of one time when The Craneware Group’s leadership has...

Sep 2022
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Director

Service and Support

The system, the upgrades, the reporting, the customer support, and the training are all working well...

Aug 2022
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Director

Lessons Learned

I would not purchase Chargemaster Toolkit again with our current EMR vendor. Getting the data to The...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I hate Chargemaster Toolkit. I don't like the system's scripting aspect. Every time we try to load...

Jul 2022
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Analyst/Coordinator

Relationship

The training is really good. I deal with one particular representative at The Craneware Group, and I...

Jul 2022
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Analyst/Coordinator

Service and Support

If we need something developed by The Craneware Group, it does take time, but the vendor is not...

Jul 2022
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Analyst/Coordinator

Service and Support

The Craneware Group's support and customer service are excellent. They go above and beyond. They...

Jul 2022
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Analyst/Coordinator

Relationship

The product has always been a really good solution for us, and we have always had really positive...

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is a good tool to catch and review things as well as to act as a first layer of...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has a lot of good functionality; however, our end users don't have time to learn more...

Jul 2022
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Analyst/Coordinator

Relationship

The Cranware Group is really good at communicating what they are working on, and they have annual...

Jul 2022
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Analyst/Coordinator

Service and Support

We have one person over at The Craneware Group who has been a coordinator for us and has been...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We built some reports with the EMR when we initially went live, including some ethic reports that we...

Jul 2022
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Analyst/Coordinator

Service and Support

In terms of web support, we have had a lot of issues with getting past firewalls or getting...

Jul 2022
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Director

ROI / Cost

I love the vendor. We have looked around at other vendors but have stayed with the Craneware Group...

Jul 2022
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Director

Technology

My account manager keeps me up-to-date on the vendor's road map and direction. The vendor is...

Jul 2022
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Director

Functionality and Upgrades

We really like the automation within the product. I try to use every single functionality that...

Jul 2022
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Director

Relationship

I am not disappointed at all with The Craneware Group, and I have been working with many great...

Jul 2022
||
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Director

ROI / Cost

We are paying for what we get. Chargemaster Toolkit is like a Porsche. We are going to pay more for...

Jul 2022
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Director

Service and Support

The follow-up itself and the quick turnaround time from The Craneware Group are outstanding. If...

Jul 2022
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Analyst/Coordinator

Service and Support

If we ever have a problem, I call the support staff. The vendor's people work very hard on taking...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We really like the ability we have with Chargemaster Toolkit to put in a CPT code or HCPCS code and...

Jul 2022
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Nurse

Functionality and Upgrades

We are trying to get on a current version of Trisus Chargemaster, but we are stuck somewhere. We...

Jul 2022
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Manager

Functionality and Upgrades

We use The Craneware Group's products for a number of purposes with our auditing and compliance. We...

Jul 2022
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Manager

Service and Support

I have been very impressed with the vendor's customer support team. All of the individuals that we...

Jul 2022
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Nurse

Service and Support

The Craneware Group is always willing to help us with our interoperability goals. The difficulty...

Jun 2022
||
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Nurse

Technology

My experience with The Craneware Group has been excellent. They have always been on the right path....

Jun 2022
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Nurse

Functionality and Upgrades

I really love Chargemaster Toolkit. I love the resources and the updates that The Craneware Group...

Jun 2022
||
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Nurse

ROI / Cost

One of the things that I like about The Craneware Group is that they don't nickel-and-dime us. I...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

I love that I can get to other sites more quickly by going through my Craneware links than I can by...

Jun 2022
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Analyst/Coordinator

Relationship

The people at Craneware are so very nice and helpful, and they don’t complain if someone has to call...

Jun 2022
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Analyst/Coordinator

Service and Support

The people at Craneware are very proactive and let us know if there are new webinars. They always...

Jun 2022
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Analyst/Coordinator

Implementation and Training

Craneware has done exactly what they said they would do. They have excellent training, and if I...

Jun 2022
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Analyst/Coordinator

Future Outlook

Craneware has some great upgrades, and I really am looking forward to the functions that are coming...

Jun 2022
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CFO

Service and Support

The Craneware Group jumps through hoops to help us, so I can’t complain. The vendor has some good...

Jun 2022
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CFO

Functionality and Upgrades

I like the simplicity and ease of use with Chargemaster Toolkit. The way the product works makes...

Jun 2022
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Manager

Service and Support

I have always been very happy with The Craneware Group. The vendor has been very good about dealing...

Jun 2022
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Manager

ROI / Cost

I have nothing really bad to say about the vendor. I love the product, and I love what it does....

Jun 2022
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Manager

Technology

The Craneware Group keeps coming out with different products. I did a Webex and saw a new module...

Jun 2022
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Manager

Other Observations & Comments

I have been a user of this product for a long time, so I am very well adjusted and accustomed to the...

Jun 2022
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Manager

ROI / Cost

We have a contract with the vendor, so our rate is final. The vendor has presented some other...

Jun 2022
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Analyst/Coordinator

Future Outlook

The vendor is making some major changes. They are moving to the cloud. That is a plus. Once the...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I know how to do the things that I need to in the system. There aren't any real changes that I would...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The only complaint that I have about Chargemaster Toolkit is that the software updates are very...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The vendor does a very good job with their training. Their support is wonderful. If I have any...

Jun 2022
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Analyst/Coordinator

Service and Support

The person who I work with from the vendor is really good. When we have questions, that person can...

Jun 2022
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Analyst/Coordinator

Service and Support

We have been using The Craneware Group's product for many years. They are a great company. Their...

Jun 2022
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Analyst/Coordinator

Future Outlook

I absolutely love Chargemaster Toolkit; it is easy to use. The vendor is in the process of...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I would like to see the vendor update the expiration dates for CPT codes. I can go in the tool and...

Jun 2022
||
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Analyst/Coordinator

Service and Support

I like the vendor's support; it is absolutely wonderful. I had a problem when we had a supervisor...

Jun 2022
||
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Analyst/Coordinator

Implementation and Training

The Craneware Group does very well with training for their products. If we have a question, the...

Jun 2022
||
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Director

Relationship

Chargemaster Toolkit is an important product for us. The Craneware Group has definitely reached out...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Chargemaster Toolkit is a very intuitive product. It provides background information for changes...

Jun 2022
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Manager

Functionality and Upgrades

The product has an online reference toolkit, so we can search codes and modifiers. The Craneware...

Jun 2022
||
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Manager

Service and Support

The Craneware Group’s representatives have been amazing in trying to get all the kinks out of our...

Jun 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We are reviewing Chargemaster Toolkit, but as far as I know, we are going to keep it.

Jun 2022
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Analyst/Coordinator

Implementation and Training

Chargemaster Toolkit was a little complicated, but the training from The Craneware Group was good....

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

The Craneware Group just isn't pushing the system like they ought to. Our billing department should...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We love Chargemaster Toolkit. The system has a plethora of information. The vendor has a lot of...

May 2022
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Analyst/Coordinator

Technology

The technology is good because the vendor updates the product frequently. The vendor is pretty on...

May 2022
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Analyst/Coordinator

Implementation and Training

The vendor provides a lot of user-friendly knowledge to the end users. For instance, we get these...

May 2022
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CFO

Functionality and Upgrades

Chargemaster Toolkit is a very valuable tool. It gives us a one-stop place to plug in CPT codes and...

May 2022
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CFO

ROI / Cost

We should be using Chargemaster Toolkit more, but we don't have enough staff members to find an...

May 2022
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Analyst/Coordinator

Relationship

The support team is very responsive. When we have an issue, the support team is on it right away....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The only downside with the product is that we use a comparative pricing tool that is only for a year...

May 2022
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Analyst/Coordinator

Relationship

The implementation services are good because the vendor is on top of things. For any changes that...

May 2022
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Director

Future Outlook

Chargemaster Toolkit is a mostly web-based product. That is great because things go down all the...

May 2022
||
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Director

Service and Support

The vendor has been very helpful with everything. They are always great. I had an issue, so I...

May 2022
||
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Director

ROI / Cost

Upgrades are very easy and are done through the vendor. I can import or export things to make...

May 2022
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(0)
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Director

ROI / Cost

We have a contract with the vendor, so our rate is final. When the CMS Pricing Transparency Rule...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I would give the vendor a lower rating because of the new Trisus platform they are working on. I am...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The vendor is very good about all of their different products having a way to integrate. There is a...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

My end users think the solution is wonderful because everything is all in one place. There are so...

May 2022
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Analyst/Coordinator

Relationship

The vendor has a vision for way ahead in the future. They are anticipating where the industry is...

May 2022
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Analyst/Coordinator

Service and Support

Even through the COVID-19 pandemic, where half the vendor's staff was sick at times, the vendor...

May 2022
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Analyst/Coordinator

Service and Support

I have met most of the owners and executives over the years. They have been on calls. The people at...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There is a whole section of Chargemaster Toolkit that has just KPIs. There is a graph where we can...

May 2022
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Analyst/Coordinator

Implementation and Training

The Craneware Group has been wonderful. They have a huge training platform not just for the product...

May 2022
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Analyst/Coordinator

Relationship

The vendor is always sharing what is coming up, but they also let us know what is coming in the next...

May 2022
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