Chargemaster Toolkit
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Our contract is coming up, so we will be looking at other options on the market. I don’t use the...

Mar 2022
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Manager

The vendor didn’t offer me training on the system; I just had to figure it out. But our organization...

Mar 2022
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Manager

For what we use the system for, it gives us a lot of information. We use it for medical necessity,...

Mar 2022
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Manager

The system is pretty reliable. It doesn’t really break down, and it is easy to use. I like the...

Mar 2022
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Director

Our experience with Craneware has declined, and that decline has coincided with our transition to a...

Feb 2022
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Director

If I were starting over at this point in time, I would certainly evaluate alternatives to...

Feb 2022
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Director

Chargemaster Toolkit hasn't worked nearly as much as we have needed it to in the last year. I would...

Feb 2022
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Director

Chargemaster Toolkit is a very easy product to use. In terms of supporting our organization’s goals,...

Feb 2022
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Director

The quality of Craneware’s support has slid. They are not very proactive. There was a time when...

Feb 2022
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Director

I am optimistic that Craneware is going to get our issues worked out. I hope that my overall...

Feb 2022
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Manager

We have been doing a lot more with different vendors on the pricing side. We are always trying to...

Feb 2022
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Analyst/Coordinator

I would like to do research and see what is out there before choosing a product. Chargemaster...

Feb 2022
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Analyst/Coordinator

I like the information I can gather with Chargemaster Toolkit regarding CPT codes, HCPCS codes, and...

Feb 2022
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Analyst/Coordinator

I would like to see improvement to the ease of use of building a workflow on a charge item. There...

Feb 2022
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Analyst/Coordinator

The end users don't use Chargemaster Toolkit very often, so they struggle with the product. If they...

Feb 2022
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Analyst/Coordinator

Craneware has the best customer service. They have online training.

Feb 2022
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Analyst/Coordinator

We have a few of Craneware's modules, and we pay for each of them. The vendor will charge us for the...

Feb 2022
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Analyst/Coordinator

Craneware's upgrades are always smooth. We never seem to have any issues with them.

Feb 2022
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Analyst/Coordinator

The vendor's support people are awesome. If we send them an email, they will go above and beyond to...

Feb 2022
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Analyst/Coordinator

I would be very likely to recommend this product to my peers. It is user friendly, and it helps us...

Feb 2022
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Analyst/Coordinator

I am very happy with the product. We have a good relationship with Craneware, and I can't see why...

Feb 2022
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Manager

Craneware is innovating right now to stay viable. They continue to work on making the solution more...

Feb 2022
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Manager

The vendor has great trainings. Their trainings are not just focused on Craneware software. They...

Feb 2022
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Director

We had some hiccups in our implementation just because there was a misunderstanding between me and...

Feb 2022
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Director

Craneware has a really broad knowledge base, and that has been handy. Craneware's support is great,...

Feb 2022
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Manager

I don't know all of the solution's ins and outs, but it is really flexible, and the flow of its...

Feb 2022
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Manager

As far as I know, the product is a part of our long-term plans. We are going to go through a change,...

Feb 2022
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Manager

I have had to reach out to the vendor's support people. They are overseas and in a different time...

Feb 2022
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Manager

The system provides outcomes. The vendor helps us get to where we need to be in terms of billing...

Feb 2022
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Analyst/Coordinator

We have had some hiccups with the system, but it is still an above-average product, and the vendor...

Jan 2022
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Analyst/Coordinator

It takes some training to be able to use the solution. However, Chargemaster Toolkit still has a...

Jan 2022
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Analyst/Coordinator

Craneware provides new products, but unfortunately, we haven't bought any of their newer platforms....

Jan 2022
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Analyst/Coordinator

Craneware's support is always very helpful. Their tech support is based in Scotland, so the support...

Jan 2022
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Analyst/Coordinator

Craneware has had a lot of turnover. It seems like every year we have a different representative...

Jan 2022
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Analyst/Coordinator

The money that we spent on Chargemaster Toolkit was definitely money well spent. We have gotten our...

Jan 2022
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Analyst/Coordinator

Many of our users log in to Craneware's website to use the vendor's online reference toolkit. That...

Jan 2022
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Analyst/Coordinator

Craneware always delivers. They have always been able to fix our issues and answer our questions....

Jan 2022
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Analyst/Coordinator

Craneware has an online academy where they have training courses available. Sometimes, they have...

Jan 2022
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Analyst/Coordinator

The system doesn't interface with our newly updated software as effectively as it did before our...

Jan 2022
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Manager

Anytime Craneware releases a new version, we install the upgrade. We are looking forward to the...

Dec 2021
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Manager

Since we implemented Craneware's system, we haven't had any additional training.

Dec 2021
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Manager

We don't have very much contact from Craneware. We email support when we have an issue, and the...

Dec 2021
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Manager

I love Craneware. They constantly enhance the product and add features. They are still working out...

Nov 2021
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Manager

Craneware is very responsive. They went above and beyond to help us get all the data from our old...

Nov 2021
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Manager

The support from Craneware is amazing, just like their product. They never hesitate to help. Even if...

Nov 2021
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Manager

I have sent in a few enhancement requests for the new Trisus platform, and Craneware is always open...

Nov 2021
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Analyst/Coordinator

Craneware's support is very good. I get a response and speak to the same person several times, and...

Nov 2021
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Analyst/Coordinator

Our management is not pleased with the way Craneware charges. They do seem to charge for things that...

Nov 2021
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Analyst/Coordinator

I put very little training into the system when I set up a user. I basically tell the user where to...

Nov 2021
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Analyst/Coordinator

I have not had any major issues with the product. I have walked some of my end users through how to...

Nov 2021
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Analyst/Coordinator

The vendor's new product, the Trisus platform, is not out yet for us to use, but the vendor is...

Nov 2021
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Analyst/Coordinator

Our executive contacts are usually emailing us, and we meet regularly. Even if I don't have an issue...

Nov 2021
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Analyst/Coordinator

With our old EMR system, we used the scripting feature to push the information that we had entered...

Nov 2021
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Analyst/Coordinator

Whatever the vendor has promised us has been done. There are things we had to work on, but in the...

Nov 2021
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Analyst/Coordinator

Every time I call, the vendor has told me where to look for information or walked me through the...

Nov 2021
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Analyst/Coordinator

I like that with Chargemaster Toolkit, I can get a request from any section of the hospital and...

Nov 2021
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Analyst/Coordinator

If people are going to implement this solution, I would recommend having some type of tool to help...

Nov 2021
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Analyst/Coordinator

The vendor's customer service is always very good and responsive in terms of getting things...

Nov 2021
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Analyst/Coordinator

We are in the process of upgrading to Craneware's cloud-based product, Trisus Healthcare...

Nov 2021
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Analyst/Coordinator

Craneware has been very good with updates.

Nov 2021
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Analyst/Coordinator

What the vendor does very well is customer service. It is wonderful and spot on. When we call the...

Oct 2021
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Analyst/Coordinator

The system is very valuable and has a lot of good information. A lot of our offices and providers...

Oct 2021
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Analyst/Coordinator

Everyone's budget is stretched. It seems like the vendor charges for every little thing. We have...

Oct 2021
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Director

Craneware really provides value when it comes to optimizing their products. They did a stellar job...

Oct 2021
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Director

We would rate the solution's integration highly when it comes to our workflows and business...

Oct 2021
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Director

Craneware is very open to enhancement requests and operational feedback. I would definitely...

Oct 2021
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Manager

For the most part, everything about the product has stayed pretty much with the status quo. In terms...

Sep 2021
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Manager

The product's accuracy is good. Chargemaster Toolkit helps us find things, like charges that are...

Sep 2021
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Manager

Our representative has changed a couple of times, but our new representatives have been really good...

Sep 2021
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Manager

I am very happy with Craneware. They have always been great about their customer service. That is...

Sep 2021
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Manager

The vendor does a lot of marketing things, and they definitely keep up with any new things that are...

Sep 2021
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Manager

We have a long-term commitment to the vendor, and we have been with them for a long time. In terms...

Sep 2021
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Manager

Craneware has an online reference toolkit that we use organizationally. It is almost like a coding...

Sep 2021
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Director

Chargemaster Toolkit is an expensive product. With Craneware, we have had to replace certain...

Sep 2021
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Director

We use Chargemaster Toolkit to help improve our build within our patient accounting software. All...

Sep 2021
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Director

Craneware is always letting us know about new education offerings and things like that.

Sep 2021
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Director

When Craneware does an upgrade, they do it for free, or they have price transparency, and the...

Sep 2021
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Director

When we started the RFP, we really liked Craneware's product, and the information there was great....

Sep 2021
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Analyst/Coordinator

Craneware's software does not work well with our EMR. We do not use the CDM toolkit because our...

Aug 2021
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Analyst/Coordinator

We really did not get the assistance that we needed from Craneware until we got a bill. We realized...

Aug 2021
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Manager

Craneware allows customers to be on their advisory group so that they can provide feedback or work...

Jun 2021
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Manager

Chargemaster Toolkit is very easy to use. We can easily understand its tabs and what each tab...

Jun 2021
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Manager

The solution's workflow is a little challenging. Requests for changes, deactivations, and...

Jun 2021
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Manager

It took Craneware a while to get Trisus. They promised it to us a couple of years ago, but they...

Jun 2021
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Manager

Craneware has an awesome support team and a really good support system. We are subscribed to their...

Jun 2021
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Director

At times, Craneware is slow to deliver, but they have delivered everything that they have committed...

May 2021
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Director

Health organizations do not have a cookie-cutter design for EHRs, so when Craneware's system...

May 2021
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