Chargemaster Toolkit
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Operations, Product
Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...
Login or Create an Account to see details.
Relationship
When we have some suggestions for The Craneware Group, they are really good at reviewing those...
Login or Create an Account to see details.
Loyalty
The Craneware Group is moving functionality over to their cloud-based solution, and once all the...
Login or Create an Account to see details.
Loyalty, Product
Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...
Login or Create an Account to see details.
Relationship, Product
MEDITECH does a really good job of helping us manage multiple facilities without a ton of...
Login or Create an Account to see details.
Product
The biggest strength of the product is the data contained in it. The system is easy to use,...
Login or Create an Account to see details.
Culture, Loyalty
If the product works, it will be part of our long-term plans, but if we continue to have problems...
Login or Create an Account to see details.
Culture, Relationship, Value
We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...
Login or Create an Account to see details.
Culture, Relationship
Vendor executives need to get involved because the sales representative is as high as we have been...
Login or Create an Account to see details.
Loyalty
I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...
Login or Create an Account to see details.
Product
There is a lot more information provided in The Craneware Group’s new platform than what we could...
Login or Create an Account to see details.
Relationship
The Craneware Group really tries to look at each facility, and they do their best to match each...
Login or Create an Account to see details.
Relationship, Product
There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...
Login or Create an Account to see details.
Culture, Relationship
The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...
Login or Create an Account to see details.
Product
I would tell someone looking into the product that The Craneware Group does a really good job of...
Login or Create an Account to see details.
Operations, Product
The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...
Login or Create an Account to see details.
Operations
I would definitely tell others to take the training for Chargemaster Toolkit because the system is...
Login or Create an Account to see details.
Relationship
Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...
Login or Create an Account to see details.
Value
I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...
Login or Create an Account to see details.
Relationship, Operations
The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...
Login or Create an Account to see details.
Relationship, Operations
The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...
Login or Create an Account to see details.
Relationship
The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...
Login or Create an Account to see details.
Relationship
The folks I work with at The Craneware Group are all great. If I have any issues, they are always...
Login or Create an Account to see details.
Relationship, Product
There is constant change that happens in our area, so having all our ducks in a row so we are able...
Login or Create an Account to see details.
Loyalty
We have looked at other products, and it didn’t seem like those products met what we were doing at...
Login or Create an Account to see details.
Culture, Value
There are a lot of things that go into contract negotiation. There are add-ons and that sort of...
Login or Create an Account to see details.
Product
Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...
Login or Create an Account to see details.
Relationship, Product
We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...
Login or Create an Account to see details.
Relationship, Product
Our experience has been good overall. The vendor has made a lot of progress recently with moving the...
Login or Create an Account to see details.
Loyalty, Product
The only area where we would like to see improvement is the occasional slowness of the system. We...
Login or Create an Account to see details.
Product
The vendor is increasing the functionality of the system to give us more support and reference...
Login or Create an Account to see details.
Relationship
Our account representative from The Craneware Group is knowledgeable, acts quickly, and does not...
Login or Create an Account to see details.
Value
Chargemaster Toolkit is quite expensive, but there were a few years when I didn't have it, and I...
Login or Create an Account to see details.
Loyalty
The Craneware Group is moving the platform to the web, and it is going to be way better in the...
Login or Create an Account to see details.
Loyalty, Relationship
The vendor has done really well with the Trisus product conversion. I have a support person who has...
Login or Create an Account to see details.
Relationship, Operations
The one-on-one calls with the staff walking us through some new items have been going great.
Login or Create an Account to see details.
Loyalty, Operations
What could be better with The Craneware Group is that it seems like we started the training a little...
Login or Create an Account to see details.
Product, Value
Chargemaster Toolkit has transformed the way that we set things up. With the system, it is easy for...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The Craneware Group is wonderful about including their clients in the process of introducing new...
Login or Create an Account to see details.
Relationship
If we have any issues at all that the vendor's support people can't solve, the vendor will escalate...
Login or Create an Account to see details.
Relationship
Everything is going well with The Craneware Group. They have been great to work with, and they have...
Login or Create an Account to see details.
Operations
The vendor has live training instances and recorded sessions, so we can go back if someone is...
Login or Create an Account to see details.
Product
Integrating the product takes some work. I have to download and send off a file, so the process is...
Login or Create an Account to see details.
Culture, Product
We would like to have the ability to do a comparative pricing analysis. Also, being able to run...
Login or Create an Account to see details.
Operations
I would tell a friend about all of the features that we love in Chargemaster Toolkit, how easy the...
Login or Create an Account to see details.
Loyalty, Product
I would like to keep the product for the long term because I like using it. It is a very helpful...
Login or Create an Account to see details.
Relationship
When we have issues with the system, the vendor's support is always prompt, and the vendor's people...
Login or Create an Account to see details.
Operations
The vendor has been on time with all of their training dates, and things have gone well. The vendor...
Login or Create an Account to see details.
Relationship
The vendor is always sending us new information, and they are always on top of things. They always...
Login or Create an Account to see details.
Product
The product's reports don't do some things that I would like to see. For example, if a charge has...
Login or Create an Account to see details.
Loyalty
The vendor is in the process of upgrading their system and merging it with another system. There...
Login or Create an Account to see details.
Value
For a special project we did with The Craneware Group, we thought it was worth the cost. The vendor...
Login or Create an Account to see details.
Product, Value
We have our compliance through the system. But because we are on a global budget, when we go and...
Login or Create an Account to see details.
Relationship, Product
The Craneware Group gives us assistance for all the CPT code updates, and then when we get the...
Login or Create an Account to see details.
Operations
When we put Chargemaster Toolkit together, we just tried to duplicate what we had in our old system...
Login or Create an Account to see details.
Product, Value
We have our compliance through Chargemaster Toolkit. Because we are on a global budget, when we find...
Login or Create an Account to see details.
Relationship, Product
The Craneware Group assists us with all the CPT code updates, and when we get that information...
Login or Create an Account to see details.
Operations
When we put Chargemaster Toolkit together, we tried to duplicate what we had in our old system...
Login or Create an Account to see details.
Value
We thought our special project with the Craneware Group was worth the cost. They provided a lot of...
Login or Create an Account to see details.
Product
My thinking on the Chargemaster Toolkit is a little jumbled because I have been so frustrated. For...
Login or Create an Account to see details.
Culture, Relationship, Value
The coding from Chargemaster Toolkit used to be good until we had a lot more complex issues. When...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The upgrade to the cloud isn't going as well as it is supposed to. The Craneware Group is doing the...
Login or Create an Account to see details.
Relationship
The Craneware Group’s support team is very good about responding to us. The vendor is always looking...
Login or Create an Account to see details.
Relationship
The Craneware Group’s staff members all give 110%. Everybody really tries. Even if something isn’t...
Login or Create an Account to see details.
Loyalty, Product
The vendor is transitioning everything over to the cloud, so a lot of things aren’t functioning as...
Login or Create an Account to see details.
Loyalty, Product
The cloud version of Chargemaster Toolkit isn’t meeting my needs at all right now, but I can still...
Login or Create an Account to see details.
Loyalty, Relationship, Value
I would tell other customers to wait to transition to the cloud version of the product until the...
Login or Create an Account to see details.
Loyalty
Unless the cloud version is absolutely horrendous, Chargemaster Toolkit is part of our long-term...
Login or Create an Account to see details.
Culture, Value
The vendor doesn't bill us for every little thing because some things are included in our contract.
Login or Create an Account to see details.
Culture, Relationship
The vendor's initial promise was that we would always be able to get a live person if we called...
Login or Create an Account to see details.
Product
Integrations with the system have been great, but setting them up is always a process or an...
Login or Create an Account to see details.
Product
I love Chargemaster Toolkit. It is easy to use, and it makes it easy for us to audit things.
Login or Create an Account to see details.
Product
It can be difficult for us to make change requests in the system because staff members have to have...
Login or Create an Account to see details.
Operations, Operations, Product, Product
Chargemaster Toolkit was an amazing product, but since moving to the Trisus product, the quality has...
Login or Create an Account to see details.
Culture, Culture, Relationship, Relationship
The vendor used to keep all their promises, but ever since the introduction of the Trisus platform,...
Login or Create an Account to see details.
Relationship, Relationship
We are frustrated with The Craneware Group right now. Our account representative has limited...
Login or Create an Account to see details.
Product, Product
Ever since the move to the Trisus product, we have had a lot of downtime and errors. The product...
Login or Create an Account to see details.
Relationship, Relationship
The vendor’s support team from Scotland does an amazing job. I am able to contact them, and they...
Login or Create an Account to see details.
Loyalty, Product
The Craneware Group has made a lot of updates to the product's view, and we like the things they are...
Login or Create an Account to see details.
Product
The data that Chargemaster Toolkit gives us is up-to-date and accurate. The vendor does things...
Login or Create an Account to see details.
Product
I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...
Login or Create an Account to see details.
Relationship
I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...
Login or Create an Account to see details.
Operations
The Craneware Group is great about their training. I get emails from them about every training they...
Login or Create an Account to see details.
Operations, Product, Value
Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...
Login or Create an Account to see details.
Operations, Product
I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...
Login or Create an Account to see details.
Relationship
The Craneware Group's support team is second to none. They are always super helpful and very kind....
Login or Create an Account to see details.
Product
We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.
Login or Create an Account to see details.
Relationship
Our relationship with The Craneware Group is key. The vendor's support team can help me understand...
Login or Create an Account to see details.
Relationship
Customer service is The Craneware Group’s winning point. Their support team is always available and...
Login or Create an Account to see details.
Loyalty
We are transitioning to more of a web version of Chargemaster Toolkit, so we have some work ahead of...
Login or Create an Account to see details.
Product
The first thing that comes to mind about Chargemaster Toolkit is its robust filtering capabilities...
Login or Create an Account to see details.
Product
Parts of Chargemaster Toolkit are not very intuitive. Even with a software background, I had...
Login or Create an Account to see details.
Relationship
We don't get regular communication from the vendor, but we usually hear during our regular meetings...
Login or Create an Account to see details.
Product, Value
We use the supply toolkits consistently. That is a godsend for our time savings.
Login or Create an Account to see details.
Product
The functionality of the user manager piece is horrible, especially for a large organization like...
Login or Create an Account to see details.
Product
Chargemaster Toolkit is easy to use. It is web based and has everything on a dashboard that we can...
Login or Create an Account to see details.
Relationship, Operations
We recently expanded our use of Chargemaster Toolkit to another area, and that transition was really...
Login or Create an Account to see details.
Relationship
I don’t think The Craneware Group has anybody that is as knowledgeable as our former account...
Login or Create an Account to see details.
Product
Chargemaster Toolkit used to be a software program loaded onto our server and my computer. Now, the...
Login or Create an Account to see details.
Culture, Loyalty
Before, I was 100% behind Chargemaster Toolkit, but now, I would not recommend it. Some of the...
Login or Create an Account to see details.
Value
The vendor charges enough up front that they don’t charge for every little thing through the process....
Login or Create an Account to see details.
Operations
The training has been good. When the product is functioning, it does things well. It is very easy to...
Login or Create an Account to see details.
Relationship
We have been going for a long time without full use of the system. The vendor has not been...
Login or Create an Account to see details.
Culture, Product
The product does not work as it was promoted, and that has been a challenge. When the product is...
Login or Create an Account to see details.
Product
The problem with the product has been the bugs in the upgrades. The vendor could ensure that they...
Login or Create an Account to see details.
Relationship
The representatives from The Craneware Group are great people, and they are also responsive. When I...
Login or Create an Account to see details.
Loyalty
I think the Trisus Chargemaster is going to be head and shoulders above the desktop version of...
Login or Create an Account to see details.
Operations
The person that does the training for Chargemaster Toolkit tends to get sidetracked. We don’t want...
Login or Create an Account to see details.
Culture, Product
Chargemaster Toolkit works as promoted. If we put in the effort to use the product properly, it will...
Login or Create an Account to see details.
Relationship
The vendor’s support team is very responsive and helpful. When it comes to tickets, they want to get...
Login or Create an Account to see details.
Relationship
The vendor pushes out notifications when they are going to upgrade something. They are very good at...
Login or Create an Account to see details.
Product
Chargemaster Toolkit is iffy because we are trying to do fee schedules and make sure everything is...
Login or Create an Account to see details.
Relationship
The Craneware Group has great follow-up, and if they are unable to fix any of our issues with their...
Login or Create an Account to see details.
Operations
I don't think The Craneware Group blows smoke at anybody. They are pretty transparent in what they...
Login or Create an Account to see details.
Product
I would tell a peer that Chargemaster Toolkit is an outstanding piece of software. Chargemaster...
Login or Create an Account to see details.
Value
If an organization is not implementing a tool that has everything embedded in it, I would say The...
Login or Create an Account to see details.
Loyalty
Unfortunately, The Craneware Group is not part of our long-term plans at this time. Our health...
Login or Create an Account to see details.
Relationship
We have had a great relationship with The Craneware Group, and they are a great company. I wouldn't...
Login or Create an Account to see details.
Loyalty, Product, Value
There is a new functionality that The Craneware Group added to the product where they annually put...
Login or Create an Account to see details.
Operations
For all the upgrades to Chargemaster Toolkit, I had a contact that was a key contributor in helping...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The product is great at integrating well with all the solutions from The Craneware Group. But the...
Login or Create an Account to see details.
Relationship, Product
Craneware cannot seem to get the automatic merge function to work. Things are supposed to merge...
Login or Create an Account to see details.
Product
Chargemaster Toolkit is good for keeping everything in one spot so we don’t have to search all over...
Login or Create an Account to see details.
Relationship
I think the vendor is on the right track. I don’t like heavy-handed salespeople because everybody...
Login or Create an Account to see details.
Loyalty, Relationship
The Craneware Group does chargemaster maintenance and everything extremely well. We have started to...
Login or Create an Account to see details.
Loyalty, Product
The piece of additional functionality that I am getting familiar with is the piece for tracking...
Login or Create an Account to see details.
Product
The Craneware Group continues to update and add more information to their products, so Chargemaster...
Login or Create an Account to see details.
Loyalty, Product
We have some unique workflows that require certain workflow drivers, and The Craneware Group is...
Login or Create an Account to see details.
Operations, Product
The Craneware Group is in the middle of implementing a new platform, so the older version of...
Login or Create an Account to see details.
Relationship
I have always experienced nothing but positivity from The Craneware Group’s customer support team....
Login or Create an Account to see details.
Operations, Product
Chargemaster Toolkit works well and does what we need it to do. Our EMR is fine-tuned to it. We use...
Login or Create an Account to see details.
Loyalty, Operations
The Craneware Group is migrating right now to another platform called Trisus Chargemaster. There...
Login or Create an Account to see details.
Relationship
We have had some change of hands in terms of our representatives, but The Craneware Group has always...
Login or Create an Account to see details.
Loyalty, Value
If it were up to me, I would definitely keep The Craneware Group, but due to changes in our parent...
Login or Create an Account to see details.
Preferences