CareInsights Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

CareInsights is very limited. There is so much more WellSky could build out that they haven't, so...

Feb 2024
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Manager

Operations

We didn't really have a call or training for the implementation. We had to reach out to WellSky more...

Feb 2024
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Manager

Relationship

WellSky’s support is awful. There were some things I put support tickets in for that have only...

Feb 2024
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Manager

Product

The main message I want to get to WellSky is to invest more time in improving the software,...

Feb 2024
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Manager

Operations

CareInsights is very easy to find and user friendly. We had to go through a bit of training, but it...

Feb 2024
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COO

Operations

CareInsights is pretty easy and self-explanatory, and there are trainings available. WellSky has had...

Jan 2024
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COO

Product

CareInsights has some good data points on our staff members, so we can really use objective data to...

Jan 2024
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VP/Other Executive

Loyalty, Product

When CareInsights was introduced to us, we were right in the middle of a transition in clinical care...

Nov 2023
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VP/Other Executive

Relationship

CareInsights was introduced to us, but we didn’t have an actual service or training from a WellSky...

Nov 2023
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VP/Other Executive

Product

At the basic level, the CareInsights dashboard is user friendly. It is not too busy, it is not...

Nov 2023
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VP/Other Executive

Relationship

WellSky’s support is very cyclical. They have a very timely response time, but the resolution may or...

Nov 2023
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VP/Other Executive

Loyalty

We are very aware of home healthcare's transition to becoming data driven, and WellSky has a feature...

Nov 2023
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CEO/President

Loyalty, Product

WellSky has done very well with CareInsights. We have been able to use CareInsights' tools as we...

May 2023
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CEO/President

Relationship

When it comes to the vendor's road map, a lot of cans get kicked down the road. WellSky wants to go...

May 2023
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Director

Product

One unexpected thing was the ability to grade our clinicians and train them in the areas where we...

May 2023
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Director

Operations

Training is probably the best way to make sure a customer is successful with the solution. Success...

May 2023
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Director

Product

CareInsights' key strength is patient care. We can get back to what we do for a living; we can care...

May 2023
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Director

Loyalty, Value

I think CareInsight is going to last and be viable for a long time. The product has transformed a...

May 2023
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Director

Culture, Value

I have seen the product grow from where it started to where it is now. It used to be that when...

May 2023
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Director

Product

CareInsights tracks patient statuses that have to do with hospitalization risks, any kind of...

May 2023
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Manager

Loyalty, Product

CareInsights is very user friendly. Something we are acquiring soon doesn't use WellSky's products....

May 2023
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Director

Culture, Value

Every extra thing that we get is an add-on. The vendor promised us when we got the product that the...

Apr 2023
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Director

Loyalty, Product

We are pretty dissatisfied now. We are right on the verge of leaving the system. But when we talk to...

Apr 2023
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Director

Product, Value

The system is designed for somebody who is just going to use Medicare. The system isn't good for...

Apr 2023
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Director

Product

The scheduling functionality is poor on the scheduling screen. We can use the vendor's scheduling...

Apr 2023
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Director

Product

We would really like to decrease our rehospitalization rate; we are not doing a very good job of...

Apr 2023
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Director

Operations

The vendor adds different pieces to the product, but the pieces aren't seamless. The vendor misses a...

Apr 2023
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Director

Relationship

The customer service team used to be pretty good. The team is not very attentive now when we have...

Apr 2023
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Director

Loyalty, Product

We were very unhappy with our other system. After several years, WellSky merged so many companies...

Apr 2023
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Director

Loyalty

When WellSky first rolls something out, they give it to us for free to try it out. But we don’t know...

Apr 2023
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Director

Relationship

The service and support have gotten terrible for the product. WellSky has automated everything where...

Apr 2023
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Director

Product

There are a few other EMRs out there that are higher priced and supposedly better than WellSky's...

Apr 2023
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Director

Product

WellSky's system has good viability. Other systems have a hard stop in the EMR, and WellSky's system...

Apr 2023
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VP/Other Executive

Product

Changes in the post–acute care world are very fast. WellSky does a tremendous job of adding features...

Mar 2023
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VP/Other Executive

Loyalty, Product

The product’s long-term viability is strong. Our case is unique because we are so experienced and...

Mar 2023
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VP/Other Executive

Loyalty, Product

Between Care Insights and another product we have, there is a lot of redundancy in the information...

Mar 2023
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VP/Other Executive

Loyalty, Product

Part of our documentation requirement includes assessing new patients for risk of hospitalization....

Mar 2023
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VP/Other Executive

Value

With Care Insights, we expected to identify patients who were at a high risk of going back to the...

Mar 2023
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VP/Other Executive

Culture

We haven’t seen any unexpected outcomes from the product. We were introduced to Care Insights at...

Mar 2023
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VP/Other Executive

Culture

To be successful, customers need to do a fair comparison between what is offered in their current...

Mar 2023
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VP/Other Executive

Loyalty

We have WellSky’s home health EHR, so if we weren't using another vendor's offering and satisfaction...

Mar 2023
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