CareInsights Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
CareInsights is very limited. There is so much more WellSky could build out that they haven't, so...
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Operations
We didn't really have a call or training for the implementation. We had to reach out to WellSky more...
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Relationship
WellSky’s support is awful. There were some things I put support tickets in for that have only...
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Product
The main message I want to get to WellSky is to invest more time in improving the software,...
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Operations
CareInsights is very easy to find and user friendly. We had to go through a bit of training, but it...
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Operations
CareInsights is pretty easy and self-explanatory, and there are trainings available. WellSky has had...
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Product
CareInsights has some good data points on our staff members, so we can really use objective data to...
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Loyalty, Product
When CareInsights was introduced to us, we were right in the middle of a transition in clinical care...
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Relationship
CareInsights was introduced to us, but we didn’t have an actual service or training from a WellSky...
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Product
At the basic level, the CareInsights dashboard is user friendly. It is not too busy, it is not...
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Relationship
WellSky’s support is very cyclical. They have a very timely response time, but the resolution may or...
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Loyalty
We are very aware of home healthcare's transition to becoming data driven, and WellSky has a feature...
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Loyalty, Product
WellSky has done very well with CareInsights. We have been able to use CareInsights' tools as we...
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Relationship
When it comes to the vendor's road map, a lot of cans get kicked down the road. WellSky wants to go...
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Product
One unexpected thing was the ability to grade our clinicians and train them in the areas where we...
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Operations
Training is probably the best way to make sure a customer is successful with the solution. Success...
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Product
CareInsights' key strength is patient care. We can get back to what we do for a living; we can care...
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Loyalty, Value
I think CareInsight is going to last and be viable for a long time. The product has transformed a...
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Culture, Value
I have seen the product grow from where it started to where it is now. It used to be that when...
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Product
CareInsights tracks patient statuses that have to do with hospitalization risks, any kind of...
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Loyalty, Product
CareInsights is very user friendly. Something we are acquiring soon doesn't use WellSky's products....
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