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User Commentary

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Manager

Wolters Kluwer doesn't charge us for anything. We get everything that we want. The only thing that...

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Manager

The vendor hasn't changed the solution's interface in a million years, but I wish that they would. I...

Sep 2021
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Manager

Wolters Kluwer has bent over backwards to fulfill some of our requests. The problem with addressing...

Sep 2021
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Director

If the system were interoperable, that would be very beneficial. The system is definitely meeting...

Sep 2021
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Director

The product is of very high quality when we are in it. It works well. The system has clinical and...

Sep 2021
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Director

Basically once the vendor gets our money, we don’t hear from them. I don’t want to hear from people...

Sep 2021
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CMIO

The use of the product is ongoing, and it is embedded into the EHR, so upgrades are not an issue. We...

Sep 2021
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CMIO

There are other things UpToDate could do with the integration, but it is excellent. Wolters Kluwer...

Sep 2021
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CMIO

We would like Wolters Kluwer to change the product. We knew it was the way it is, so it is not like...

Sep 2021
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CMIO

I haven't had any complaints about the product. I usually just contact the vendor when I have a...

Sep 2021
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Director

UpToDate is very easy to use. The selling point when we upgraded our UpToDate subscription was the...

Sep 2021
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Director

We are using UpToDate to drive patient outcomes. We could always look at receiving our money's worth...

Sep 2021
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Director

It is easy to integrate UpToDate with an EMR. Having the solution's links directly in our EMR has...

Sep 2021
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Director

I highly recommend UpToDate. Before we had UpToDate Anywhere, we had barriers in place that limited...

Sep 2021
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Director

The vendor's follow-through is professional. I can have an educated conversation with their folks....

Sep 2021
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Director

We are in an area that struggles with Wi-Fi. It is hard for me to see what possibilities the...

Sep 2021
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VP/Other Executive

The downside of the solution is that it is expensive. That is the system's biggest fault. We have...

Aug 2021
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VP/Other Executive

I would like the data that is found in UpToDate to integrate more into the providers' workflows. I...

Aug 2021
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VP/Other Executive

We regularly use UpToDate as a clinical decision support tool. It is a very good clinical reference....

Aug 2021
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Manager

Wolters Kluwer doesn’t have a legal presence, so the solution is a hard sell, but their corporation...

Aug 2021
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Manager

UpToDate has cornered part of the market, and they do a great job. The solution is a fabulous...

Aug 2021
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Manager

With UpToDate, there is just always talk about how we are going to be forced to change the calculus...

Aug 2021
||
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Manager

With UpToDate, we have only had a few problems, and their people were responsive. They were able to...

Aug 2021
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Manager

The vendor is not proactive at all; they don’t care. I have to contact them to get any contact...

Aug 2021
||
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Manager

I need a monthly report from UpToDate. For some reason, UpToDate doesn’t seem to be able to send me...

Aug 2021
||
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Director

The solution keeps things current and makes it easy for us to find what we are looking for. UpToDate...

Aug 2021
||
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Manager

UpToDate is based on experts' opinions. Wolters Kluwer hires the best people in every field, and...

Aug 2021
||
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Director

Wolters Kluwer is not very proactive. I would like them to tell us what they have done for us...

Aug 2021
||
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Director

If someone were looking for ease of use, they should go to UpToDate. If someone were purchasing for...

Aug 2021
||
(0)
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Director

Sometimes UpToDate is not up to date. The system has too much information now, and it doesn't do a...

Aug 2021
||
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Director

I have been party to some of the discussions about the cost of UpToDate, and I am appalled. When an...

Aug 2021
||
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Director

UpToDate is easy to use. I call it the CliffsNotes of medicine. If a doctor doesn’t want to get into...

Aug 2021
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Director

UpToDate is embedded in our EHR. That structure has worked well.

Aug 2021
||
(0)
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Manager

I don’t think one clinical reference is better than the other. But for the price, I would like to...

Aug 2021
||
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Analyst/Coordinator

We use the system all the time to update order sets. It has really detailed information about...

Aug 2021
||
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Analyst/Coordinator

We don’t really integrate the system in any way. I have kind of made it integrate by linking it to...

Aug 2021
||
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Analyst/Coordinator

I reached out to the vendor to ask them about something they posted on their website, and someone...

Aug 2021
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Analyst/Coordinator

Sometimes we run into issues with UpToDate not being as robust as we would like it to be, but I...

Aug 2021
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Manager

Wolters Kluwer keeps their promises in terms of delivering the service that they say they will...

Aug 2021
||
(0)
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Manager

We always have issues when we have to renew our contract for UpToDate. Wolters Kluwer always...

Aug 2021
||
(0)
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Manager

Wolters Kluwer does a better job with upgrades than some other vendors, and UpToDate mostly performs...

Aug 2021
||
(0)
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Manager

Wolters Kluwer is a genius at marketing. They have created an expectation that users cannot perform...

Aug 2021
||
(0)
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Manager

UpToDate is an easy tool to use. The search functionality is not very smooth, but the tool is still...

Aug 2021
||
(0)
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Manager

We have a hard time getting in touch with support people for UpToDate. It is hard to maintain open...

Aug 2021
||
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Director

Our end users might give up on UpToDate if they had to do too much, but UpToDate is easy to read,...

Aug 2021
||
(0)
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Director

We rarely have any problems or concerns with promises being kept. We did have an issue once with...

Aug 2021
||
(0)
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Director

We were looking to choose just one solution in this area for long-term use, and it hasn't happened...

Aug 2021
||
(0)
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Director

The information in the system is written by experts in the field, and they use references. That is...

Aug 2021
||
(0)
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Director

We have to add up our numbers every year to figure out our price. The vendor charges us per person....

Aug 2021
||
(0)
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Director

I would really like to see the vendor work better with others. Wolters Kluwer has taken over, and I...

Aug 2021
||
(0)
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Manager

UpToDate is feasible for most users. It is integrated into the EMR, and that integration has worked...

Aug 2021
||
(0)
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Manager

The organization’s intention is to keep UpToDate, but that could change if the finances don't work...

Aug 2021
||
(0)
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Manager

I don't think that the vendor intentionally would not keep their promises. But they have been very...

Aug 2021
||
(0)
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Manager

I would like Wolters Kluwer to communicate about training because they don't send anything. There is...

Aug 2021
||
(0)
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Manager

With UpToDate, we sometimes have to contact three or four different people to at least get something...

Aug 2021
||
(0)
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Manager

With the people that work for Wolters Kluwer, it is like there is a revolving door. People come in...

Aug 2021
||
(0)
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Manager

With UpToDate, I need to request data. That process is okay, but it isn't as good as having...

Aug 2021
||
(0)
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Analyst/Coordinator

I have the UpToDate app on my phone, and it is a nice, quick, tertiary reference. It is very easy to...

Aug 2021
||
(0)
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Analyst/Coordinator

UpToDate is heavily utilized among our pharmacists and prescribers alike. UpToDate has a lot of...

Aug 2021
||
(0)
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Manager

With UpToDate, it may take me 12 clicks to get to the actual content that I want, but the vendor...

Aug 2021
||
(0)
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Manager

Wolters Kluwer has a new person working with us who we love, so maybe things will get better with...

Aug 2021
||
(0)
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Manager

I use UpToDate to get my content. The solution is informative.

Aug 2021
||
(0)
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Manager

Everybody seems to think that our pockets go on forever, but UpToDate is expensive.

Aug 2021
||
(0)
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Manager

Wolters Kluwer knows that they have a corner on the market, and they charge us based on that and...

Jul 2021
||
(0)
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Manager

I don't think that Wolters Kluwer works as hard as other vendors do to deliver new technology.

Jul 2021
||
(0)
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Manager

Wolters Kluwer can be a little rude with us. When we have trouble with the system, they tend to get...

Jul 2021
||
(0)
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Manager

We haven't had to speak directly with the vendor's executives, but I know that we have had meetings...

Jul 2021
||
(0)
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Manager

Wolters Kluwer gave us a lot of pushback on DVDs. We felt that DVDs were an essential product for...

Jul 2021
||
(0)
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CMO

Our doctors are excited to use UpToDate. It gets high satisfaction ratings when we do our physician...

Jul 2021
||
(0)
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Director

We are high utilizers of UpToDate. It provides good, factual, and quick information for us. Users...

Jul 2021
||
(0)
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Director

We get CME credit redemption. I am not sure whether people take advantage of that.

Jul 2021
||
(0)
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Director

We don't have a super huge price to pay for what we get. The price is really nothing compared to...

Jul 2021
||
(0)
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Director

Wolters Kluwer promised that they were going to have functionality that would allow us to look at...

Jul 2021
||
(0)
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Physician

I wanted our organization to have UpToDate so that we would have better resources and wouldn't have...

Jul 2021
||
(0)
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Manager

For the most part, UpToDate is current with its recommendations. We are trying to integrate the...

Jul 2021
||
(0)
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Manager

I would like to see more of a commitment to leadership involvement from Wolters Kluwer. We spend a...

Jul 2021
||
(0)
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Physician

I am not keen on UpToDate's patient education piece for medications. I wouldn't give that...

Jul 2021
||
(0)
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Physician

There is a lot of COVID-19 information that gets published in UpToDate, and those who are using that...

Jul 2021
||
(0)
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Manager

I can count on Wolters Kluwer to have the latest and greatest, and they are good about keeping their...

Jul 2021
||
(0)
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Manager

I purchased UpToDate a while back to put on my mobile device, and it was expensive, but it was worth...

Jul 2021
||
(0)
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Manager

UpToDate is intuitive, but it is always hard when Wolters Kluwer trains somebody in the...

Jul 2021
||
(0)
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Manager

The system is very quick to get to the questions that I have. When using the system at the bedside,...

Jul 2021
||
(0)
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Manager

I would typically call UpToDate a standalone product. It is not really integrated into our EMR. I...

Jul 2021
||
(0)
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CMIO

If we talk about pricing, I don’t think nickel-and-diming is an issue for Wolters Kluwer, but there...

Jul 2021
||
(0)
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CMIO

We have done some upgrades around integrating the product with the EHR as well as expanding it out...

Jul 2021
||
(0)
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CMIO

The core pieces of Wolters Kluwer's product work as promoted. The only area we may have had a little...

Jul 2021
||
(0)
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Director

All the providers are happy. I have never heard a provider complain about UpToDate. The system's...

Jul 2021
||
(0)
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Director

If providers have issues logging in, I call customer support. I give customer support the provider's...

Jul 2021
||
(0)
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CMIO

The information is so powerful. As a physician, I can dive into a unique disease and quickly know...

Jul 2021
||
(0)
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CMIO

The vendor keeps their promises, including the promise to keep the pricing aggressive and to not...

Jul 2021
||
(0)
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CMIO

The product does what the vendor committed that it would do, and the system doesn't really need...

Jul 2021
||
(0)
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CMIO

The product is relatively intuitive to use. There is in-product help if we want it, but the vendor...

Jul 2021
||
(0)
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CMIO

We have been significantly pleased with UpToDate based on my own personal use and also the feedback...

Jul 2021
||
(0)
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Director

Providers can access our EMR through UpToDate. That is new and is still in progress, but Wolters...

Jul 2021
||
(0)
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CMIO

Wolters Kluwer’s support is responsive, and we can get what we need when we need it. When we have...

Jul 2021
||
(0)
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CMIO

Wolters Kluwer could do better at being proactive. They do provide us with usage reports as well as...

Jul 2021
||
(0)
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CMIO

Since UpToDate is a web service, the content is continually upgraded. The upgrades happen seamlessly...

Jul 2021
||
(0)
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CMIO

I wouldn't recommend UpToDate in the sense that I would be a net promoter. But for anyone already...

Jul 2021
||
(0)
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CMIO

By telling our people what is the current expected standard of care, the product helps produce...

Jul 2021
||
(0)
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CMIO

Wolters Kluwer was very responsive with providing training materials for distribution and supporting...

Jul 2021
||
(0)
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Physician

Our organization subscribes to UpToDate for our providers. I hope that the solution stays in our...

Jul 2021
||
(0)
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CMIO

In the past, we looked at another solution because there was significant interest in it from a...

Jul 2021
||
(0)
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Physician

We didn't have any issues with UpToDate's implementation. I am not involved in getting new users on...

Jul 2021
||
(0)
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Physician

As far as I know, UpToDate is not integrated with our EMR. I access UpToDate using my phone or by...

Jul 2021
||
(0)
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Director

The accessibility of the data Wolters Kluwer has is well organized, and they are doing constant...

Jul 2021
||
(0)
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Director

With UpToDate, the response time is really quick. We had a server update when we had to relink the...

Jul 2021
||
(0)
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CMIO

UpToDate has great value. There isn't often a time when I am seeing patients and I don't look up...

Jul 2021
||
(0)
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CMIO

UpToDate is expensive, but Wolters Kluwer is very good to work with when it comes to pulling the...

Jul 2021
||
(0)
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CMIO

Wolters Kluwer has other reference databases that are somewhat similar to UpToDate. If I am paying...

Jul 2021
||
(0)
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CMIO

The feedback we get from Wolters Kluwer depends a lot on our account representative. We had a great...

Jul 2021
||
(0)
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Director

UpToDate is expensive, but it is pretty much the industry standard. It is a very good product. Other...

Jun 2021
||
(0)
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Director

If we want to do an integration with UpToDate, the vendor will send over manuals and just tell us...

Jun 2021
||
(0)
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CMIO

We seamlessly access UpToDate within our EMR with single sign-on functionality.

Jun 2021
||
(0)
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 or  to see details.

CMIO

I have my sales representative for UpToDate, and then I have direct contact with the sales executive...

Jun 2021
||
(0)
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CMIO

If someone were calling me about UpToDate versus its competitor, I would tell them that they need to...

Jun 2021
||
(0)
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Director

UpToDate is working really well for us. Wolters Kluwer keeps the content current so our clinicians...

Jun 2021
||
(0)
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Director

Although it is hard to measure, UpToDate does drive outcomes. The content is good, and our...

Jun 2021
||
(0)
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VP/Other Executive

The system is a web resource, so it is always updated. The vendor started having some additional...

Jun 2021
||
(0)
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VP/Other Executive

I would buy the system again. The only big question is whether the price is going to continue to go...

Jun 2021
||
(0)
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VP/Other Executive

The vendor has really kept promises, but they have just been slow about some process updates for how...

Jun 2021
||
(0)
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VP/Other Executive

There are additional features that have been made available at an additional cost. It is debatable...

Jun 2021
||
(0)
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 or  to see details.

VP/Other Executive

There is minimal implementation required because the system is essentially either a web service...

Jun 2021
||
(0)
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CMIO

UpToDate does a great job of being a product that is meant to serve as essentially a clinical...

Jun 2021
||
(0)
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CMIO

UpToDate is expensive. Someone on the finance team always asks whether we really need it, but we...

Jun 2021
||
(0)
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CMIO

If we told all of the doctors that we were taking away UpToDate and replacing it with something they...

Jun 2021
||
(0)
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Director

When we started with UpToDate, some of our physicians had a difficult time knowing how to log in and...

Jun 2021
||
(0)
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 or  to see details.

Director

UpToDate is not integrated with our EMR yet, but we are working on that. Right now, the system is on...

Jun 2021
||
(0)
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 or  to see details.

Director

Wolters Kluwer is very good and responsive. They have good answers when we need help. I had...

Jun 2021
||
(0)
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 or  to see details.

Director

I use UpToDate all the time to look up disease states and treatments. I use the system for...

Jun 2021
||
(0)
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 or  to see details.

Director

I don't know whether we can measure outcomes with UpToDate, but I can say that having access to the...

Jun 2021
||
(0)
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Director

We didn't look at any other vendors besides Wolters Kluwer. We had the demo from them, and we really...

Jun 2021
||
(0)
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 or  to see details.

CMIO

My providers can get UpToDate any place they are. They don't have to be within the brick walls, and...

May 2021
||
(0)
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CMIO

I don't know any doctors who don't have access to UpToDate somehow. My organization has been...

May 2021
||
(0)
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CMIO

UpToDate is expensive, but Wolters Kluwer gives us a blanket charge. We pay it, and then we are done....

May 2021
||
(0)
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CMIO

Wolkers Kluwer helped our doctors sign up for UpToDate and get accounts. We had a little bit of...

May 2021
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CMIO

Wolter's Kluwer support is minimal. The support people don't have to do anything. Other than the...

May 2021
||
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CMIO

We have several of Wolters Kluwer's products. We really appreciate their partnership. Our providers...

May 2021
||
(0)
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CMIO

I like the way that we license UpToDate every year. We reevaluate the criteria for our license, get...

May 2021
||
(0)
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CMIO

My biggest complaint with Wolters Kluwer is that they have multiple products that they price...

May 2021
||
(0)
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CMIO

UpToDate helps us with clinical decision making. It is a great source of information, and we use it...

May 2021
||
(0)
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We haven't had any concerns or issues with the content of UpToDate or the vendor’s service. I have...

May 2021
||
(0)
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Wolters Kluwer doesn’t really charge us for every little thing, but there have definitely been some...

May 2021
||
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We would like better integration into our EHRs. The providers placing a diagnosis could easily click...

May 2021
||
(0)
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Director

The physicians love the fact that they can have both mobile and office access. That is one of their...

May 2021
||
(0)
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Director

Wolters Kluwer has been really good with providing support. Having a direct representative that...

May 2021
||
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Director

Wolters Kluwer’s proactiveness is average. Little helpful hints, such as a users’ newsletter type...

May 2021
||
(0)
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There isn't much training that Wolters Kluwer offers because the system is pretty intuitive. Any...

May 2021
||
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Wolters Kluwer’s contract interchanges are quite difficult. They came out with a new contract a...

May 2021
||
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CMO

Wolters Kluwer has a primary information system that most doctors and nurses want. However, the cost...

May 2021
||
(0)
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CMIO

UpToDate is static. Wolters Kluwer could improve the system by continuing down the path of...

May 2021
||
(0)
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CMIO

UpToDate has given us knowledge at the point of care, and that is a strength in the system because...

May 2021
||
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Physician

UpToDate gets the job done. We hardly interact with the vendor's executives because our training...

May 2021
||
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CMIO

Wolters Kluwer's nickel-and-diming isn't that bad. They don't avoid charging us, but they don't go...

May 2021
||
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CMIO

When we went live with the solution, some of our people didn't train at all. But at some point, we...

May 2021
||
(0)
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CMIO

A lot of my people only look at the summary of monographs because that is all that they have time...

May 2021
||
(0)
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CMIO

When UpToDate first came out, it functioned similarly to Google. I was always surprised at how...

May 2021
||
(0)
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CMIO

UpToDate is the gold standard for what medical education and documentation should look like. I do...

May 2021
||
(0)
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CMIO

I wish we were able to integrate Wolters Kluwer’s nursing solutions because it would have been very...

May 2021
||
(0)
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Director

The product is easy for staff members to find and use. It is updated and geared more toward medical...

May 2021
||
(0)
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Director

UpToDate provides some CE credit when we go on. If we are registered and look things up, it will...

May 2021
||
(0)
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CMIO

We would sign up for UpToDate in a heartbeat. If we take cost out of the equation, it is a great...

May 2021
||
(0)
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CMO

I don't think there is an easily measurable way from the data that we get on Lexicomp Online to tell...

May 2021
||
(0)
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CMO

The providers find Lexicomp Online useful, especially the drug interaction checking. It is...

May 2021
||
(0)
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CMO

In Lexicomp Online, the way we search for the medications to do medication interaction checking can...

May 2021
||
(0)
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Director

We like UpToDate's usability. In comparison to other vendors' products, Wolters Kluwer's product is...

May 2021
||
(0)
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Director

Wolters Kluwer is very receptive and good. Whenever I have a question or concern, they are always...

May 2021
||
(0)
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Director

Wolters Kluwer's product line has new options and provides new functionality, but we aren't always...

May 2021
||
(0)
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VP/Other Executive

We could benefit from more training sessions. Wolters Kluwer has their own vision, but I am not sure...

May 2021
||
(0)
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VP/Other Executive

Wolters Kluwer has a name in the industry, so I am likely to recommend them to others for...

May 2021
||
(0)
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VP/Other Executive

Wolters Kluwer keeps their promises when we speak with them. We tend to not hear from the vendor...

May 2021
||
(0)
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VP/Other Executive

There are long intervals where we don't really hear from Wolters Kluwer. Proactiveness isn't one of...

May 2021
||
(0)
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CMO

We have had UpToDate for many years, and I see no end in sight. We would like to stay a Wolters...

Apr 2021
||
(0)
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CMO

UpToDate is clearly a great product, but I think it is more expensive than it needs to be. If there...

Apr 2021
||
(0)
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CMO

The vendor has excellent support. But our sales representative that we work with is not proactive....

Apr 2021
||
(0)
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Director

The vendor has a nice suite of products. Our physicians love UpToDate. Probably the thing they love...

Apr 2021
||
(0)
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Director

We had issues, and within the same day, the system was back up. That was the vendor's first...

Apr 2021
||
(0)
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Director

I have to deal with a different vendor representative for each one of my Wolters Kluwer products....

Apr 2021
||
(0)
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Manager

Wolters Kluwer's customer service and help desk have been very responsive. UpToDate is wonderful.

Apr 2021
||
(0)
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Manager

When talking about the vendor's business model, marketing, pricing, and sales force, I have...

Apr 2021
||
(0)
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Manager

If I were talking to a small community hospital, I probably wouldn't recommend this product. But if...

Apr 2021
||
(0)
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UpToDate is integrated with our EMR. I can get UpToDate to the correct page from the problem list or...

Apr 2021
||
(0)
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The users don’t need much training with UpToDate. The amount of training isn’t much, but it doesn’t...

Apr 2021
||
(0)
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Director

I didn’t find UpToDate Advanced, which is the care path support system, to be terribly valuable. We...

Apr 2021
||
(0)
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Director

We haven’t done any recent upgrades. We have never had trouble with our current version of the...

Apr 2021
||
(0)
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Director

The vendor is very supportive. But as long as I have been involved, we haven't really utilized the...

Apr 2021
||
(0)
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Director

The best thing Wolters Kluwer does is provide quality education content for providers. The peer...

Apr 2021
||
(0)
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Director

The search function could be improved. It is a bit primitive. It has gotten better over the years,...

Apr 2021
||
(0)
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Director

Wolters Kluwer could have been a little more proactive in teaching us about some of the HL7 input...

Apr 2021
||
(0)
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Manager

Because my users want UpToDate, I would buy it again. There isn't a comparable product. UpToDate's...

Apr 2021
||
(0)
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Manager

Wolters Kluwer charges quite a bit for little things. Wolters Kluwer's pricing formula is very...

Apr 2021
||
(0)
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Manager

There is an opportunity for improvement when it comes to UpToDate's integration. UpToDate is not...

Apr 2021
||
(0)
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Physician

There are little things we hear from clinicians that they wish the system could do, but those are...

Apr 2021
||
(0)
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Physician

The support people are pretty good. I never have any trouble with them; they are always there for...

Apr 2021
||
(0)
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Physician

The vendor is trotting out new products that are essentially add-ons. The system is very expensive...

Apr 2021
||
(0)
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Physician

What makes the system the most wonderful is that it offers an expert opinion. We are an...

Apr 2021
||
(0)
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Physician

I think my score will still be the same a year from now; I could see it being the same ten years...

Apr 2021
||
(0)
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Manager

It would be awesome if the vendor added an abbreviation component. There is a need for the medical...

Apr 2021
||
(0)
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Manager

UpToDate does a good job of driving outcomes. I would highly recommend the system. If my budget were...

Apr 2021
||
(0)
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Manager

UpToDate deals with expert opinions. Our doctors were exposed to UpToDate before other products in...

Apr 2021
||
(0)
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Manager

We know up front what things cost, but the costs for UpToDate are outrageous. If I ran the zoo, I...

Apr 2021
||
(0)
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Manager

UpToDate is horribly expensive. However, it would be hard for us to drop the solution because it is...

Apr 2021
||
(0)
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Manager

UpToDate has improved a lot, but it still has room to improve more. The vendor could bump up their...

Apr 2021
||
(0)
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Physician

When I think of an implementation, I don’t just think of the content; I also think of the delivery....

Apr 2021
||
(0)
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Physician

I have another clinical reference that sends me emails on a daily basis letting me know when certain...

Apr 2021
||
(0)
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Physician

UpToDate notifies me when I have to sign on so that I don't lose access on my iPhone because that is...

Apr 2021
||
(0)
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Physician

I always like to have comparative resources, so I use UpToDate as well as other clinical references...

Apr 2021
||
(0)
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Manager

UpToDate is used as a critical diagnostic tool. It is fabulous. We can search the system for...

Apr 2021
||
(0)
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Manager

Our clinicians use UpToDate a lot. We looked at replacing it with another product and ran some...

Apr 2021
||
(0)
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Manager

UpToDate doesn't have any kind of backup. The solution has citations to articles and publications,...

Apr 2021
||
(0)
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Manager

UpToDate is better than it used to be. The vendor used to be very pushy. They have backed off now...

Apr 2021
||
(0)
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Physician

Wolters Kluwer does not do a good job of telling me the quality of the evidence. There is no quality...

Apr 2021
||
(0)
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Physician

I don’t get notified when updates come out. I have not seen a solution for EBM yet, so that is a big...

Apr 2021
||
(0)
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Physician

The vendor does not do a very good job of providing algorithms or tools for clinical decision...

Apr 2021
||
(0)
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Manager

UpToDate’s statistics are not COUNTER 5 compliant. The statistics are not believable. They do not...

Apr 2021
||
(0)
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Manager

I have no loyalty to UpToDate because the representatives are new. The representatives are very...

Apr 2021
||
(0)
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Manager

If the choice were mine, I would not buy a product from Wolters Kluwer again. Wolters Kluwer has not...

Apr 2021
||
(0)
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Manager

We were out the door and were not going to continue with Wolters Kluwer, but we had one particular...

Apr 2021
||
(0)
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Manager

The doctors adore the service. The vendor allows us to get continuing medical education. That is all...

Apr 2021
||
(0)
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Manager

I am hoping that another system will be a worthy substitute for UpToDate; that would make me very...

Apr 2021
||
(0)
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Manager

The product definitely has value. It gives us a 15-page description of whatever we are talking...

Apr 2021
||
(0)
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Manager

The vendor doesn't really do any training to speak of. They just assume people know how to use the...

Feb 2021
||
(0)
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Manager

The system is meeting the end users needs in terms of the product doing the job for them. The vendor...

Feb 2021
||
(0)
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Manager

The vendor fights us on updates. We need to do things differently in our environment. The vendor...

Feb 2021
||
(0)
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Manager

I recently had a conversation with the vendor's leadership in order to express our concerns. That...

Feb 2021
||
(0)
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Manager

The system being part of our long-term plans depends on whether we can afford it. The system is very...

Feb 2021
||
(0)
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Manager

UpToDate is an electronic database. The vendor is receptive when we notice that there is new...

Jan 2021
||
(0)
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Manager

From a disease-state perspective, UpToDate is heavily used by our providers. It allows us to...

Jan 2021
||
(0)
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CMIO

The product is consistent in terms of the accuracy of the information. The information is written...

Jan 2021
||
(0)
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CMIO

With the product, the accurate and up-to-date information is more important than the functionality....

Jan 2021
||
(0)
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Director

Our ratings for Wolters Kluwer are a little bit higher now because the doctors are using the...

Jan 2021
||
(0)
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Manager

Wolters Kluwer does not avoid charging. The system costs about a gazillion more dollars than our...

Dec 2020
||
(0)
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Manager

Overall, our satisfaction is certainly high if we forget about the money. The technical support and...

Dec 2020
||
(0)
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Manager

Wolters Kluwer has done a great job of supporting us through the COVID-19 crisis. They have opened...

Dec 2020
||
(0)
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Manager

We have been with UpToDate for many years because our doctors prefer it. If we had to choose between...

Dec 2020
||
(0)
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Manager

UpToDate is extremely expensive. It is more expensive than the other product we use. We really have...

Dec 2020
||
(0)
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CIO

I am very happy with the services that Wolters Kluwer provides. UpToDate is the first place I go...

Dec 2020
||
(0)
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CIO

UpToDate's upgrades are seamless. When new content comes out, our tablets get a notice that new...

Dec 2020
||
(0)
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Manager

I won't say that UpToDate is not user friendly or that it has a lot of flaws. I guess that users who...

Dec 2020
||
(0)
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Manager

I wouldn’t recommend UpToDate. That isn't about the content or quality; it is more about the price....

Dec 2020
||
(0)
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Manager

Wolters Kluwer's administrative department is very messy. A few years ago, the vendor...

Dec 2020
||
(0)
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Manager

Wolters Kluwer is not very communicative. I have spoken with my representatives, but I don’t know...

Dec 2020
||
(0)
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Manager

Everybody is hypnotized by UpToDate. It is like a drug. People are so hooked on the product that...

Dec 2020
||
(0)
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