UpToDate
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Subject Expert
Joe VanDeGraaff
Vice President
Commentary Summary
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User Commentary
Value
We would love to offer an alternative system to our providers. We have done all sorts of tricks to...
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Relationship
We haven't gotten anywhere with any of the vendor's senior executives on any sort of strategic...
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Value
We would tell friends and peers who were considering UpToDate that it is the best product on the...
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Loyalty, Product
UpToDate is our go-to platform. From a clinical perspective, it is easy to sign on to. And if...
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Product
I couldn't be more pleased with what we get through UpToDate and the products we have with Wolters...
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Product
Overall, we are pleased and happy with UpToDate, and we don't have a lot of criticism for it. I...
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Operations
For the UpToDate implementation, the solution is turnkey, so the implementation was not a big deal....
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Product
We would like the product to have better searchability when we are looking for something specific.
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Product
The product works well. The write-ups are good. The information is excellent. The product is an...
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Loyalty, Product
UpToDate has historically not had dynamic decision support, and I think Wolters Kluwer is going to...
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Operations, Product
The only reason I wouldn’t rate training as the top score is there are still bells and whistles in...
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Operations, Product
UpToDate is my favorite product. It is my happiest product. It is the one that gives me the least...
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Loyalty, Relationship
I think Wolters Kluwer is going to want to engage their customer base in more of a council. Another...
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Relationship
Wolters Kluwer has been extremely responsive to requests we have made. I have been talking to them...
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Relationship
We could have engaged in some proactive conversations sooner than we did. We found out some...
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Operations
Wolters Kluwer offered integration with another product out of the blue. That integration is kind of...
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Loyalty
Wolters Kluwer’s delivery of new technology that meets our needs isn’t great right now, but I see...
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Loyalty, Relationship, Product
Wolters Kluwer is working on improving their analytics to be able to handle the business. That is a...
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Product, Value
The clinicians and staff love UpToDate, and it has incredible usage.
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Product, Value
Wolters Kluwer doesn’t do much with UpToDate, and they don’t make as many changes as other vendors...
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Operations, Product
We have had some issues with UpToDate. We were trying to implement a new feature, and the process...
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Product
The product’s search functionality is very easy to navigate. Our customers love the product. They...
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Product
I like the fact that UpToDate is updated regularly to try and stay current with the latest updates...
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Product
I wish things were more searchable within the product’s full text. We would also like more...
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Operations, Product
UpToDate's integration with our EMR makes the solution really seamless for our users. Also, there...
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Culture, Value
In our negotiations with the vendor, we can't get a straight answer on prices, so I don't know...
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Product
What stands out about UpToDate is the fact that the system is always up-to-date and referenced....
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Product
The drug interaction is a bit clunky in UpToDate. There has to be an easier way to put in multiple...
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Relationship
I don't think I have ever spoken to anybody from Wolters Kluwer other than my regional salesperson.
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Culture, Value
We pay for each location where we have Wolters Kluwer's solution, and we would like the vendor to...
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Loyalty, Product
The one year that we moved to a different solution, I had a full-scale revolt. It was absolutely...
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Value
Wolters Kluwer's system is actually the most seamless of all our solutions because it is web based,...
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Product
Wolters Kluwer does a really good job of presenting the information. Searching and sorting are...
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Operations, Product
The vendor offers continuing medical education to nurses and physicians. That is certainly a nice...
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Product
UpToDate is a reference site, but there is no opportunity to integrate with other systems that I can...
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Value
Once we pay for UpToDate, everything is included. Wolters Kluwer doesn’t charge for any other thing...
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Product
When I look up a medication, UpToDate has many categories. But the recent upgrade bolded the...
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Product
I am certainly happy with UpToDate. The system is pretty intuitive and easy to use. It gives...
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Product
Residents love UpToDate. It is their favorite thing. When new people come in, the first thing they...
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Product
The system integrates really well with the EMR, and that is how most people use it. That allows...
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Value
UpToDate is very expensive. Every once in a while, when someone new is in the finance office, we...
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Relationship
Wolters Kluwer has promised to stay up-to-date, and they have done that. Wolters Kluwer eventually...
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Operations
We had issues with understanding what we had to do with UpToDate during the implementation.
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Value
I probably wouldn’t buy UpToDate again. I think the competing products out there have gotten a lot...
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Relationship
If I reach out, Wolters Kluwer is extremely responsive. I don’t notice when UpToDate’s upgrades...
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Product
UpToDate is predominantly a bedside tool, so doctors use it when they help patients. We have...
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Product
For people that have been with us for years, UpToDate works great. But if a new doctor comes on...
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Product
UpToDate keeps our doctors informed so they have the information they need to help their patients at...
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Value
UpToDate is super expensive, and that is what brings my satisfaction down. Even as we have expanded...
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Relationship
I have always found that the vendor has kept their promises. I don't know whether we have just been...
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Value
UpToDate is a little like Disney World where the up-front cost is enormous, and then once we are...
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Relationship, Operations
The integration with our EHR and mobile devices has gone very well. When we switched to UpToDate...
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Product
UpToDate is very good at what it is. I think that there are people who would like it to be something...
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Loyalty, Product, Value
We are part of a multifacility system and are a larger facility. There are upgrades and things that...
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Culture, Culture, Relationship, Relationship
The last couple of times that I have needed support from Wolters Kluwer, they have come back and...
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Value, Value
UpToDate is very expensive, and compared to other similar products, it is much more expensive. But...
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Product, Product
We like UpToDate's layout. We mainly use the system as a drug-interaction resource. It has an easy...
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Product
UpToDate has a wide breadth of content, and it is easy to search for and find quick answers. The...
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Relationship
The vendor's customer service is not as great as it was. The vendor is not sending emails and...
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Product
We have not been able to prioritize integrating UpToDate with our EHR, so currently, it can’t do...
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Loyalty, Product
When we talked to our providers, by far the majority said they preferred UpToDate to another similar...
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Loyalty, Product
UpToDate is the most-used point-of-care tool in our organization, so the expectations of our...
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Relationship
Wolters Kluwer has been more proactive with us recently. We also have ongoing meetings with the...
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Relationship, Operations
Things are going well with UpToDate. Every now and then, we have glitches, but for the most part, we...
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Culture
Wolters Kluwer is a pushy company. We had an extra feature in our contract as an optional thing that...
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Relationship
We have multiple Wolters Kluwer products, and they don’t integrate as well with each other as they...
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Culture
Wolters Kluwer has a really complicated algorithm for how they price an organization of our size....
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Value, Value
The larger our organization gets, the more expenditure we will have with our point-of-care products....
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Loyalty
Wolters Kluwer always talked about getting to the point where we could directly order from our flow...
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Relationship
We have such a good relationship with Wolters Kluwer that I don't know whether there is anything I...
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Product
UpToDate is integrated into our EMR, and people can access it rather seamlessly, and things are...
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Product
UpToDate has an easy, quick answer format and a simple user interface. Most clinicians already know,...
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Relationship
Wolters Kluwer has amazing customer service. They have a number that our users can call, and their...
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Product
I like the breadth of knowledge inside the system. The system helps our users, but it can sometimes...
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Product
I appreciate the partnership that UpToDate has with other non-EMR solutions. However, I would like...
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Operations, Product
I wish that I had a little more insight into who is using UpToDate in a geographic sense. I would...
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Operations
We have a hard time getting the Wolters Kluwer folks to get out here and train us.
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Product
The product doesn't have a lot of integration capabilities at this point, unfortunately, and the...
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Relationship
The vendor's help desk team is awful. Their system is “!#$%&” backward. The vendor deletes my unread...
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Relationship, Product
UpToDate really hasn’t changed. It is still the same old product. Wolters Kluwer has an attitude...
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Product
The vendor is not following the industry standard for statistics. The way that the vendor counts...
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Relationship, Product
Wolters Kluwer is as strong in terms of analyzing all the available literature. When they cite...
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Product
UpToDate is a true bedside product. Anyone can use the platform.
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Product
Our providers like to use UpToDate because that is where they go if they want to know the way that...
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Product
UpToDate does things with FHIR, and those things are really impressive.
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Product
Wolters Kluwer said that the product could integrate with our EMR, but it is still not integrated,...
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Value
We have reason to believe that we are paying the vendor for providers who were at our hospital...
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Relationship
It seems like whenever I try to talk to someone at UpToDate, I get referred back to one person, so I...
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Loyalty, Product
I would buy the product again because the physicians demand to have access to this product. UpToDate...
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Relationship
Wolters Kluwer does keep their promises, but they don't make promises often.
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Loyalty, Product
We are pretty happy with the content. At the moment, I don't see any obvious improvements that need...
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Product
It was not always seamless to connect UpToDate to our platforms so we could have CME functionality....
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Operations, Product
The patient handouts are not integrated with our EMR. The handouts are not really designed for...
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Relationship
The support people have been excellent during the few times that I have needed to get ahold of them....
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Culture
We have some meetings periodically with Wolters Kluwer where the vendor tries to promote their...
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Product
We can put UpToDate on our tablets to input quick queries and get answers. When physicians need to...
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Product
Our physicians prefer using UpToDate because they are used to it. It is a familiar system to them....
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Loyalty
UpToDate is absolutely part of our long-term plans. We only recommend UpToDate; we don't use other...
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Product
The vendor is pretty good about upgrading the mobile app. I don't have any needs that aren't being...
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Product, Value
UpToDate is an amazing asset.
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Value
I think the product costs a lot; it is very expensive for private physicians who buy it on their own....
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Product
The authors of UpToDate are very transparent about the fact that the literature is not great. There...
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Relationship, Operations
One of Wolters Kluwer's strengths is that they have recognized experts in the field. That name...
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Product
UpToDate covers just about any clinical topic we could imagine needing information on. It has...
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Operations, Product
UpToDate doesn't require a lot of training. It is very intuitive.
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Relationship
Wolters Kluwer does UpToDate and Ovid, but those products are in different silos, and sometimes one...
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Operations
The implementation across our organization went fairly easily and pretty seamlessly. That was...
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Relationship
Right around the time when our invoice is due, we get a flurry of emails from the vendor asking how...
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Product
The vendor is resting on their laurels with UpToDate. The product is excellent, and it has always...
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Product
UpToDate gets things done. It is up-to-date. Our doctors love it. UpToDate is the best in the world...
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Product
I wish I could put UpToDate and another program together. That way, I would be able to search for...
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Relationship
Wolters Kluwer is good about notifying us of when there is going to be an upgrade or downtime, and...
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Culture
We have found that Wolters Kluwer has been more reasonable recently than they have been in the past...
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Operations
Wolters Kluwer meets with us every year, even though we implemented the system a long time ago. They...
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Culture
Wolters Kluwer has the best product out there. We have multiple products from them, but we have an...
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Value
Some of our librarians have concerns about UpToDate with regard to the level of evidence and things...
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Product, Value
We would buy the product again for our patrons because they absolutely love it. The product is...
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Relationship, Product
UpToDate is uber current; the vendor is really good about doing updates.
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Operations
The initial training was all self-directed; it was not something that was presented to us. We don’t...
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Relationship, Product
UpToDate does not integrate with other solutions we use, but the vendor is supportive.
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Value
We have to justify the price of everything at our organization. If we have something that isn't...
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Loyalty, Value
Our physicians love UpToDate so much that when it came down to a price that we could stomach, we...
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Product
No product can stand on its own. UpToDate doesn't need to do everything because that isn't its goal....
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Loyalty
We do not see UpToDate as a long-term viable solution largely based on the presumption that Wolters...
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Value
We have evaluated the vendor's Pathways offering and some other items that theoretically integrate...
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Relationship
We don't really ask anything of Wolters Kluwer, but they do meet what they promise within their...
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Product
Wolters Kluwer updates the content in UpToDate, but they don't really update the technology. The...
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Product
I like UpToDate. It is very, very helpful. We can’t remember everything, so we can just type...
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Product
UpToDate is easy to use. I am used to going to my iPad for the Lexicomp product, so I sometimes...
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Product
We love UpToDate. It is an invaluable point-of-care database. The information is spot-on. We can...
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Product
I really like UpToDate, and I use it quite often. The system does a good job of meeting our needs....
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Loyalty, Operations, Product
At first, we struggled a little bit to find how to navigate UpToDate's phone app. However, once we...
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Relationship
I used UpToDate quite a bit during the COVID-19 pandemic to keep up with what was going on with some...
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Product
The solution's treatment pathway is good, but we don't have most of the options that the product...
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