UpToDate
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Functionality and Upgrades

I like UpToDate. It is very, very helpful. We can’t remember everything, so we can just type...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

UpToDate is easy to use. I am used to going to my iPad for Lexicomp, so I sometimes forget that it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We love UpToDate. It is an invaluable point-of-care database. The information is spot on. We can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I really like UpToDate, and I use it quite often. The system does a good job of meeting our needs....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

At first, we struggled a little bit to find how to navigate UpToDate's phone app. However, once we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I used UpToDate quite a bit during the COVID-19 pandemic to keep up with what was going on with some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution's treatment pathway is good, but we don't have most of the options that the product...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I think that the product is fantastic. It is easy to use. If we come across something in the system...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Wolters Kluwer's ongoing reviews are strong, and the vendor does a good job of presenting depth on...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

Sometimes, we will put something specific into the system, and that specific thing will come up...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Years ago, I diagnosed a patient with a certain condition. No one around me could help me with a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

UpToDate is absolutely part of our long-term plans. In fact, the product is part of my personal...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I have not found other products to be as robust as UpToDate. The product is easier to navigate than...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The solution could have more charts and graphs, or some of the materials could be broken up to be...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I reached out to the vendor’s support team, their responses were quick, to the point, and helpful....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

UpToDate is easy to use, and the navigation is intuitive.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate is easy to use. It is a one-stop shop for point of care for providers. It has name...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think there could be some advanced searching in the system, and evidence grading could also be enhanced....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The pricing algorithm could be better. Wolters Kluwer is very mysterious in the way they do the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Wolters Kluwer brings new technology; we just don't want to pay for it because it is not budgeted....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The problem isn't that UpToDate can't be interoperable, but additional pieces of integrating into...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate is easy to use, and we don't have to train users on it. We like the product and enjoy...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Other than trying to sell me something, Wolters Kluwer does not proactively reach out. The only...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

UpToDate is a relatively solid product. I don’t have any major complaints. The system is a vast...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate has been actively growing and evolving the product's visuals. The vendor is staying more...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

There is still a little clunkiness when I focus on the diagnosis, management, and patient education...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

UpToDate gives us opinions and data. The vendor lets us know that the data shows something or that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We use UpToDate a lot, and we really like the product. Some of our solutions are embedded within...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Wolters Kluwer is very responsive. They are clear and organized. I am never waiting on them for answers....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate gets the job done. We are able to easily integrate it with another one of our systems. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

We had some hiccups during the implementation mainly related to our browser and how we hook up to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

Wolters Kluwer was very good about giving us printed training materials to distribute that providers...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I prefer a more bulleted approach. I must actively search UpToDate and jump around, whereas other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate’s strengths are that it has the breadth of everything it provides and it is as accurate as...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

There are certain products we don't get rid of because they are so integral to the mission here, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

People pay what they do for UpToDate because of name recognition, but there are other products that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We tried to stop using UpToDate due to price issues, but there was a huge revolt from our providers,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The only negative with UpToDate is Wolters Kluwer's inflexibility in negotiating costs. If...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

UpToDate is horribly expensive, so we are always looking for an acceptable alternative. I am sure I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

UpToDate’s cost is definitely too high. But even though it is expensive as hell, we are getting our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor makes updates available, and that is important. They are on top of getting the new info...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Our users love UpToDate and the system's ease of use. UpToDate shines in that area.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Wolters Kluwer is steady when it comes to keeping all of their promises to us. If I need something,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate doesn't have a repository of information. I would love to see Wolters Kluwer add some of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If we let Wolters Kluwer in the door, they would be here every single week. We have to hold them...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I personally would not buy UpToDate again because it is horribly expensive.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Wolters Kluwer has built the project so that it fits into our EMR, and they continue to improve the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have never had a bad service call with Wolters Kluwer, and I have never had a bad interaction with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I have never had any issues with Wolters Kluwer. Their product is web based, but if the web goes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is relatively quick and easy to look up what we need from the product. UpToDate is something that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would recommend DynaMed Solutions' products to someone who can't afford UpToDate.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate’s biggest strength is the narrative form of results and the drug information tied to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the things that UpToDate does that I find extremely frustrating as a librarian is the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The weaknesses of UpToDate are the price, and frankly, the lack of a large publication space behind...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

UpToDate is so expensive by virtue of their market share. Most people are left with a bad taste in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor is enormously helpful to me when I email them. The representatives have been excellent....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

To some extent, our staff literally has to Google the library page to find information. Then they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Most of the searches in the product are questions about drug dosing and things like that. UpToDate...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have real service problems with Wolters Kluwer. We have really struggled to find support from the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

In the past when I have worked with the vendor at another organization, Wolters Kluwer would not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I have been using UpToDate for a long time. Part of the reason why it is so quick and easy is that I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had a long history with UpToDate, so I have always had a good feel for the system. Using it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We lost our primary contact a while ago, so I don’t have a solid person to reach out to currently. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Wolters Kluwer’s updates are seamless. Part of the problem with physicians is that we are trying to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate goes beyond the text strings that we type in. It has a layer of cognition that tries to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Some of Wolters Kluwer’s strengths are their trustworthiness and credibility, which are very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

One advancement that Wolters Kluwer could make is to have a direct link to major search engines such...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate links to current references, and that is an imperfect action. Part of the imperfection is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Wolters Kluwer does very well at delivering new technology. Their new pathways in the system focus...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

I have never needed to contact Wolters Kluwer for support. The closest I came to contacting the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Not a week goes by when I don't have some question that I want to make absolutely sure of. In my...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

I can't say that I was ever trained on the product, but that is the beauty of it. There isn’t a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

Wolters Kluwer has kept all their promises and more. I would absolutely recommend UpToDate to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We have UpToDate built into our EMR, so UpToDate is always readily available to me. I can query it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate links to experts, literature, and guidelines. It even links to videos sometimes. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our clinicians really like UpToDate, and that is why we have it. The user interface is easy to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

No one at Wolters Kluwer ever asks us whether we want to update the system's topics. However, I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

Some of our locations thought that UpToDate was too expensive, but some of our other locations were...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing. They are very transparent about their prices....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

One of the vendor's executives is engaged with us.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

UpToDate is a solid tool that our physicians like. It isn't the product that we prefer, but it has...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

We are at a crossroads because the vendor has raised UpToDate's price every year for the last couple...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

One of UpToDate's strengths is its seamless usability in our system. It is a single platform that we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Lexicomp system is my go-to solution. I am biased because I like the Lexicomp system, but I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

I love the product's interface within our EHR because it really fits our workflow. When we are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The vendor sells the product as the brain and database of all literature, but it is not. Then the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor's executives reach out constantly. They don't necessarily give me things I want, but they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product's search function is horrible. It is often very difficult to quickly find what we are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Wolters Kluwer charges a truckful of money for the product, and their pricing behaviors have been...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is a significant opportunity for improvement in the product's interaction checker. Lexicomp's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

A lot of providers, including me, used to have their own UpToDate accounts. After our organization...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I want to give the vendor kudos for having mental health information in the product. Oftentimes,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

We have another product at some of our sites, so we are looking at potentially expanding that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor promotes that they update their material, and they do. But if the vendor's content isn't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We started to dabble with another product as an alternative to UpToDate because the other product is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

We have embedded UpToDate within our EMR. We have a clinical-reference tab that users can easily...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use UpToDate because our doctors want it. The vendor did an exceptional marketing campaign when...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We have talked about integrating the product with our EHR, but we haven't made a lot of progress...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's support has been great. We can speak to the vendor's people frequently.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate has good, comprehensive information on a wide range of topics. The solution is well...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Wolters Kluwer avoids charging us for every little thing, but they still charge us too much. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I feel like I am always asking the vendor for things and not the other way around. When I need use...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We often get the impression that the clinicians greatly value UpToDate and have known about UpToDate...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Integration into the EMR has been really significant.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Wolters Kluwer’s annual costs are high, and we have had to get additional help when things have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we expressed an interest in upgrading, Wolters Kluwer became quite eager to have our business...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The help I get has been good sometimes and not so good other times. When it is not good, that is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were the decision-maker, I wouldn’t purchase UpToDate again strictly based on the cost. But...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

UpToDate is not transparent. I have asked so many times where the statistics are coming from, and I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate is very straightforward and easy to use. UpToDate is essentially like a book where I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I probably wouldn't buy this solution again because it is crazy expensive. There are other...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

It is pretty rare that the vendor will offer any training. I don't know that users need a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don't feel like the vendor has a vision for the future in improving the product. It doesn't stand...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We don't need a lot of ongoing training for UpToDate because it is such a dominant product. Most...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

UpToDate could have better and deeper EHR integration. Also, the product is very expensive.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The executive I work with is always available. I can get an immediate response if I need it.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

It is always hard to measure the outcomes of using UpToDate. The system provides benefits, but I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

UpToDate is a leading system for any physician to reference an issue. The solution is integrated...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Technology

The vendor is always adding new content and new ways to find what we need. The system now has a word...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The training experience has gone down because of COVID-19. We used to do a lot of in-house training...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Wolters Kluwer is very good about being proactive and sending alerts with content changes or...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the solution's strengths is the way it has bullet points in its interface. Our physicians...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of our clinicians go to other resources to research complex conditions in addition to what...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

From the administrative side, I sometimes question the dollar amount that is required to have a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I like UpToDate’s CME. The fact that we can now push our CME to our board through the app or the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have recently started getting emails from UpToDate. The vendor has been pretty good in terms of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

UpToDate's software is expensive. That is its weakness. The price that institutions pay for the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I can integrate this product into my EMR and have a link. The integration is good.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Although I have never measured the outcomes, the product helps me make decisions quickly, especially...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

We use UpToDate, and it is costly. Every year, the budget comes up, and we are told we need to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate is the number-one resource that medical students go to when they are first exposed to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate is an incredible tool; it is one of the best that we have. It is a go-to tool for all our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have the system launching from a browser, and we offer subscriptions to providers. Any new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Over 90% of our providers prefer UpToDate over the other clinical reference system we use. That is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use UpToDate to look up various drugs, interactions of different drugs, adverse effects of drugs,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don’t use some of UpToDate’s content, like the patient education information. I try to promote...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate’s main interface is a Google search bar. I would prefer the interface to be more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor’s customer service isn't the best. I haven't been able to get in contact with our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our future satisfaction will be a little higher than it is now because we are going to do more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is useful. It is our go-to product for when we get drug information questions from...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

We can jump to UpToDate from our EHR. If we have a problem on the problem list, we can get directly...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

The vendor has training and help tutorials on their website that people can use. I don't know...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate has a really nice user interface. We can reach the vendor when we need to, but it is very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

UpToDate has a nice product road map that we aren't necessarily taking advantage of. Part of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor is proactive in alerting the individual user. When the vendor does upgrades, they put...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor’s strength is brand recognition. The very first day our students come to our school, they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There is some dubiousness concerning the product that we hear among the librarian class. They try to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is well used, and it impacts patient care positively.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The product's graphics are just standard. Another product’s graphics are nicer.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of people are very aware of the range of information that the system covers. The vendor is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor has frequently changed their access over the years. They have had a lot of marketing....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are a big health system, so it is always challenging to have something accessible from all our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We do not always get a response from the vendor’s support team.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Personally, I use UpToDate for questions that I have about care standards and things like that. But...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

In a year from now, I predict that our satisfaction with the system will be the same as it is now....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sales and Contracting

Wolters Kluwer keeps to their legal agreement.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Wolters Kluwer's executives only get involved when there are problems. The vendor's marketing team...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I think that UpToDate has the widest array of information available as far as disease profiles go....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The UpToDate training tends to not take as much time as the training for another product we use. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The only thing that sometimes comes up with the product is that the pricing can be a little unclear....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Because of their pricing structure, Wolters Kluwer does not avoid charging for every little thing....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Medical students always go to UpToDate. Word of mouth has been key with our students and residents....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Previously, when we had access issues and needed to get ahold of someone, the process wasn't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

Many physicians use UpToDate during medical school. However, UpToDate's cost is significantly higher...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have used the product long enough that it is very easy to navigate. I often use the articles, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I need to reset the password on the product’s mobile app regularly, and that is annoying.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

The downside to the system is that the product is better than the vendor's competitors, so they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

UpToDate is integrated with our EMR. We actually have a button that just goes out to the website. If...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

Everyone loves UpToDate. It is an essential part of daily clinical care for so many of our providers....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

UpToDate updates all the time without us having to do anything The update process is smooth, and the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

UpToDate ties in directly with another system that we use. It can be directly launched out of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The UpToDate program is very easy to use. I like the AI feature because it gets us to what we want quickly....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate is our standard go-to product. It is user friendly, and I don't have any real complaints...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish the CE credits that accrue in the product counted for pharmacists. From my understanding, I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. Their fees are high. If I had to pick out...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

UpToDate’s support people can sometimes be a little bullying or rude, but they do ultimately meet...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Within the product, when I type in a topic, I find that I have to go through too many things and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

If we could get more information during updates to the system, that would be wonderful. The vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we work with providers who used the program in medical school, they are more familiar with it....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If I need to, I can call one of the vendor's executives. I still won’t get anything done, but the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The product is very expensive, and the vendor thinks pretty highly of it. The vendor probably...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

The vendor has made changes. We can click on the summary and recommendations, and the system just...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

In terms of actually educating me on all the facets of a certain topic, the product is pretty good....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

UpToDate seems like it is going to be around to stay. It has been a big stalwart. Most facilities...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We love the product. There would be a mini revolution if the product were to be dropped, but I am...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are not a lot of add-on costs with Wolters Kluwer, but there was a time we had to pay a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The most useful thing about the product is that it is perfunctory. We can find what we need pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The search tool sometimes doesn't pop up what I really want. I attempt to look up a certain medicine...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

One of the advantages of UpToDate is its user interface. UpToDate doesn’t require much in terms of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Functionality and Upgrades

I wouldn't buy the system again because I don't use it enough. Some things in the product aren't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate has nice overviews. Wolters Kluwer has improved their research. They update their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

UpToDate is truly a point-of-care tool. UpToDate is idiotproof. Our physicians can sit down, do a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

UpToDate has not changed in years, and I don’t know what new technology they have. My likelihood to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a little team to support UpToDate. The team members are pretty good. They are not very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor is a 800-pound gorilla, and they haven’t changed much over the last decade. The only...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Among those of us who talk to the vendor on a regular basis, we joke about how the vendor functions...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We would buy the product again because it has the latest evidence research.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had a great experience with the vendor and their customer service. Almost all of the Wolters...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is good. It is user friendly once we go through the processes. I am not technically...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

The vendor didn't do training. Someone in our organization gave us a heads-up training that was like...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t get expedient phone calls back from the vendor. They take forever to get back to us.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is super easy for people to use. It is a well-respected product, and it is good. When we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The solution provides great references for our patients. If there is some patient education that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Sometimes when I look up certain patient education topics, I can't find them.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Other Observations & Comments

We use Epic and have an after-visit summary that goes to the patients when they are discharged from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Whether the product is part of our long-term plans is up in the air at the moment because of a rate...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Wolters Kluwer doesn't act as a partner, and that is very frustrating. They don't offer any training...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Some physicians use the system and treatment plans a lot, but some physicians don’t use the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

If I could give the vendor a zero on whether I would refer them to a peer or friend, I would.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The solution was written by physicians, and it is wildly popular. The vendor is absolutely brilliant...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is very difficult to deal with Wolters Kluwer. They do not provide what I consider acceptable...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The solution is extremely pricey. When people try to cancel it, the company has been known to do a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I would use UpToDate again depending on the cost. If the organization I worked for didn’t cover it,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

UpToDate is somewhat expensive, but we use it extensively. If I tried to get rid of the system, my...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

If I bought UpToDate again, I would negotiate hard with Wolters Kluwer on the price.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate is a very popular application in our network. We get approximately 1,000 hits a day on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Providers like UpToDate because of its ease of use. It is important for providers to get CME....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

I would like Wolters Kluwer to continue to progress with their clinical pathway development.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

We have flirted with the idea of replacing UpToDate only because the cost is hard to swallow, but we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

UpToDate is a very good product. It almost eliminates the medical library. Wolters Kluwer is a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Once the contract is set, UpToDate is a set-it-and-forget-it system. We haven't had any issues with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

UpToDate is available right within our workflows. We have the information button turned on, so the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I was exposed to UpToDate when I was a student, and it has been my number one reference system ever...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I don't reach out to the vendor very often. However, I did ask them a question that they never found...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Wolters Kluwer doesn't charge us for every little thing, but their pricing model is very confusing....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The solution can be referenced from our EHR. That is a big perk. Our hospital gets a return on our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't ever hear from Wolters Kluwer. The product was a little static until the vendor released...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With UpToDate, users can establish an account so that they can also have things on their mobile...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I have some people who have only ever used UpToDate, so if I canceled our UpToDate contract, my job...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have a representative from Wolters Kluwer, and I stay in touch with them. They call to check on me...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Wolters Kluwer put out COVID-19-specific resources that were helpful because we didn't have to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

UpToDate costs a lot of money. It doesn't play well with our discovery tools.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

We are very integrated with the UpToDate system, meaning I can launch it directly within our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The UpToDate system has incredibly valuable material. No one is questioning the content. No one is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

Wolters Kluwer is very transparent in their pricing. It is just too high. They have raised the price...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Every few years, Wolters Kluwer bugs me about the true-up because they want to verify that the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Now that I know what else is out there, if I were starting over again and I went to a new health...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I don't believe in partnerships. I believe in relationships. I want to be responsible on my side. I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

I don't really hear from Wolters Kluwer unless they want to sell me something. Maybe once a year,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Wolters Kluwer wanted to integrate antibiotic clinical decision support from UpToDate directly...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles