UpToDate
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I like UpToDate. It is very, very helpful. We can’t remember everything, so we can just type...
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Functionality and Upgrades
UpToDate is easy to use. I am used to going to my iPad for Lexicomp, so I sometimes forget that it...
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Functionality and Upgrades
We love UpToDate. It is an invaluable point-of-care database. The information is spot on. We can...
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ROI / Cost (care and feeding)
I really like UpToDate, and I use it quite often. The system does a good job of meeting our needs....
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Technology
At first, we struggled a little bit to find how to navigate UpToDate's phone app. However, once we...
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Functionality and Upgrades
I used UpToDate quite a bit during the COVID-19 pandemic to keep up with what was going on with some...
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Functionality and Upgrades
The solution's treatment pathway is good, but we don't have most of the options that the product...
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Functionality and Upgrades
I think that the product is fantastic. It is easy to use. If we come across something in the system...
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Relationship
Wolters Kluwer's ongoing reviews are strong, and the vendor does a good job of presenting depth on...
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Other Observations & Comments
Sometimes, we will put something specific into the system, and that specific thing will come up...
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Functionality and Upgrades
Years ago, I diagnosed a patient with a certain condition. No one around me could help me with a...
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Future Outlook
UpToDate is absolutely part of our long-term plans. In fact, the product is part of my personal...
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Functionality and Upgrades
I have not found other products to be as robust as UpToDate. The product is easier to navigate than...
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Functionality and Upgrades
The solution could have more charts and graphs, or some of the materials could be broken up to be...
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Service and Support
When I reached out to the vendor’s support team, their responses were quick, to the point, and helpful....
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Functionality and Upgrades
UpToDate is easy to use, and the navigation is intuitive.
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Functionality and Upgrades
UpToDate is easy to use. It is a one-stop shop for point of care for providers. It has name...
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Functionality and Upgrades
I think there could be some advanced searching in the system, and evidence grading could also be enhanced....
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ROI / Cost (care and feeding)
The pricing algorithm could be better. Wolters Kluwer is very mysterious in the way they do the...
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ROI / Cost (care and feeding)
Wolters Kluwer brings new technology; we just don't want to pay for it because it is not budgeted....
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ROI / Cost (care and feeding)
The problem isn't that UpToDate can't be interoperable, but additional pieces of integrating into...
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Functionality and Upgrades
UpToDate is easy to use, and we don't have to train users on it. We like the product and enjoy...
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Service and Support
Other than trying to sell me something, Wolters Kluwer does not proactively reach out. The only...
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Other Observations & Comments
UpToDate is a relatively solid product. I don’t have any major complaints. The system is a vast...
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Functionality and Upgrades
UpToDate has been actively growing and evolving the product's visuals. The vendor is staying more...
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Functionality and Upgrades
There is still a little clunkiness when I focus on the diagnosis, management, and patient education...
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Functionality and Upgrades
UpToDate gives us opinions and data. The vendor lets us know that the data shows something or that...
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ROI / Cost (care and feeding)
We use UpToDate a lot, and we really like the product. Some of our solutions are embedded within...
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Service and Support
Wolters Kluwer is very responsive. They are clear and organized. I am never waiting on them for answers....
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Functionality and Upgrades
UpToDate gets the job done. We are able to easily integrate it with another one of our systems. The...
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Service and Support
We had some hiccups during the implementation mainly related to our browser and how we hook up to...
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Implementation and Training
Wolters Kluwer was very good about giving us printed training materials to distribute that providers...
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Functionality and Upgrades
I prefer a more bulleted approach. I must actively search UpToDate and jump around, whereas other...
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Functionality and Upgrades
UpToDate’s strengths are that it has the breadth of everything it provides and it is as accurate as...
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Technology
There are certain products we don't get rid of because they are so integral to the mission here, and...
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ROI / Cost (care and feeding)
People pay what they do for UpToDate because of name recognition, but there are other products that...
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Functionality and Upgrades
We tried to stop using UpToDate due to price issues, but there was a huge revolt from our providers,...
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ROI / Cost (care and feeding)
The only negative with UpToDate is Wolters Kluwer's inflexibility in negotiating costs. If...
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ROI / Cost (care and feeding)
UpToDate is horribly expensive, so we are always looking for an acceptable alternative. I am sure I...
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ROI / Cost (care and feeding)
UpToDate’s cost is definitely too high. But even though it is expensive as hell, we are getting our...
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Relationship
The vendor makes updates available, and that is important. They are on top of getting the new info...
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Functionality and Upgrades
Our users love UpToDate and the system's ease of use. UpToDate shines in that area.
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Service and Support
Wolters Kluwer is steady when it comes to keeping all of their promises to us. If I need something,...
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Functionality and Upgrades
UpToDate doesn't have a repository of information. I would love to see Wolters Kluwer add some of...
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Relationship
If we let Wolters Kluwer in the door, they would be here every single week. We have to hold them...
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ROI / Cost (care and feeding)
I personally would not buy UpToDate again because it is horribly expensive.
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Interfacing and Integration
Wolters Kluwer has built the project so that it fits into our EMR, and they continue to improve the...
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Relationship
I have never had a bad service call with Wolters Kluwer, and I have never had a bad interaction with...
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Technology
I have never had any issues with Wolters Kluwer. Their product is web based, but if the web goes...
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Functionality and Upgrades
It is relatively quick and easy to look up what we need from the product. UpToDate is something that...
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Other Observations & Comments
I would recommend DynaMed Solutions' products to someone who can't afford UpToDate.
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Functionality and Upgrades
UpToDate’s biggest strength is the narrative form of results and the drug information tied to...
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Functionality and Upgrades
One of the things that UpToDate does that I find extremely frustrating as a librarian is the system...
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Functionality and Upgrades
The weaknesses of UpToDate are the price, and frankly, the lack of a large publication space behind...
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ROI / Cost (care and feeding)
UpToDate is so expensive by virtue of their market share. Most people are left with a bad taste in...
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Relationship
The vendor is enormously helpful to me when I email them. The representatives have been excellent....
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Functionality and Upgrades
To some extent, our staff literally has to Google the library page to find information. Then they...
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Relationship
Most of the searches in the product are questions about drug dosing and things like that. UpToDate...
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Service and Support
We have real service problems with Wolters Kluwer. We have really struggled to find support from the...
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ROI / Cost (care and feeding)
In the past when I have worked with the vendor at another organization, Wolters Kluwer would not...
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Lessons Learned
I have been using UpToDate for a long time. Part of the reason why it is so quick and easy is that I...
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Functionality and Upgrades
We have had a long history with UpToDate, so I have always had a good feel for the system. Using it...
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Relationship
We lost our primary contact a while ago, so I don’t have a solid person to reach out to currently. I...
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Functionality and Upgrades
Wolters Kluwer’s updates are seamless. Part of the problem with physicians is that we are trying to...
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Functionality and Upgrades
UpToDate goes beyond the text strings that we type in. It has a layer of cognition that tries to...
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Relationship
Some of Wolters Kluwer’s strengths are their trustworthiness and credibility, which are very...
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Interfacing and Integration
One advancement that Wolters Kluwer could make is to have a direct link to major search engines such...
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Functionality and Upgrades
UpToDate links to current references, and that is an imperfect action. Part of the imperfection is...
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Functionality and Upgrades
Wolters Kluwer does very well at delivering new technology. Their new pathways in the system focus...
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Service and Support
I have never needed to contact Wolters Kluwer for support. The closest I came to contacting the...
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ROI / Cost (care and feeding)
Not a week goes by when I don't have some question that I want to make absolutely sure of. In my...
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Implementation and Training
I can't say that I was ever trained on the product, but that is the beauty of it. There isn’t a...
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Future Outlook
Wolters Kluwer has kept all their promises and more. I would absolutely recommend UpToDate to...
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Functionality and Upgrades
We have UpToDate built into our EMR, so UpToDate is always readily available to me. I can query it...
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Functionality and Upgrades
UpToDate links to experts, literature, and guidelines. It even links to videos sometimes. I...
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Functionality and Upgrades
Our clinicians really like UpToDate, and that is why we have it. The user interface is easy to...
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Relationship
No one at Wolters Kluwer ever asks us whether we want to update the system's topics. However, I...
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Other Observations & Comments
Some of our locations thought that UpToDate was too expensive, but some of our other locations were...
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ROI / Cost (care and feeding)
The vendor doesn't charge us for every little thing. They are very transparent about their prices....
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Relationship
One of the vendor's executives is engaged with us.
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Interfacing and Integration
UpToDate is a solid tool that our physicians like. It isn't the product that we prefer, but it has...
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Future Outlook
We are at a crossroads because the vendor has raised UpToDate's price every year for the last couple...
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Functionality and Upgrades
One of UpToDate's strengths is its seamless usability in our system. It is a single platform that we...
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Functionality and Upgrades
The Lexicomp system is my go-to solution. I am biased because I like the Lexicomp system, but I...
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Interfacing and Integration
I love the product's interface within our EHR because it really fits our workflow. When we are...
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Functionality and Upgrades
The vendor sells the product as the brain and database of all literature, but it is not. Then the...
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Relationship
The vendor's executives reach out constantly. They don't necessarily give me things I want, but they...
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Functionality and Upgrades
The product's search function is horrible. It is often very difficult to quickly find what we are...
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ROI / Cost (care and feeding)
Wolters Kluwer charges a truckful of money for the product, and their pricing behaviors have been...
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Functionality and Upgrades
There is a significant opportunity for improvement in the product's interaction checker. Lexicomp's...
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Other Observations & Comments
A lot of providers, including me, used to have their own UpToDate accounts. After our organization...
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Functionality and Upgrades
I want to give the vendor kudos for having mental health information in the product. Oftentimes,...
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Lessons Learned
We have another product at some of our sites, so we are looking at potentially expanding that...
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Service and Support
The vendor promotes that they update their material, and they do. But if the vendor's content isn't...
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Functionality and Upgrades
We started to dabble with another product as an alternative to UpToDate because the other product is...
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Interfacing and Integration
We have embedded UpToDate within our EMR. We have a clinical-reference tab that users can easily...
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Functionality and Upgrades
We use UpToDate because our doctors want it. The vendor did an exceptional marketing campaign when...
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Other Observations & Comments
We have talked about integrating the product with our EHR, but we haven't made a lot of progress...
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Service and Support
The vendor's support has been great. We can speak to the vendor's people frequently.
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Functionality and Upgrades
UpToDate has good, comprehensive information on a wide range of topics. The solution is well...
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ROI / Cost (care and feeding)
Wolters Kluwer avoids charging us for every little thing, but they still charge us too much. The...
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Relationship
I feel like I am always asking the vendor for things and not the other way around. When I need use...
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Functionality and Upgrades
We often get the impression that the clinicians greatly value UpToDate and have known about UpToDate...
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Interfacing and Integration
Integration into the EMR has been really significant.
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ROI / Cost (care and feeding)
Wolters Kluwer’s annual costs are high, and we have had to get additional help when things have...
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Service and Support
When we expressed an interest in upgrading, Wolters Kluwer became quite eager to have our business...
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Service and Support
The help I get has been good sometimes and not so good other times. When it is not good, that is...
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Lessons Learned
If I were the decision-maker, I wouldn’t purchase UpToDate again strictly based on the cost. But...
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Relationship
UpToDate is not transparent. I have asked so many times where the statistics are coming from, and I...
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Functionality and Upgrades
UpToDate is very straightforward and easy to use. UpToDate is essentially like a book where I am...
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ROI / Cost (care and feeding)
I probably wouldn't buy this solution again because it is crazy expensive. There are other...
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Implementation and Training
It is pretty rare that the vendor will offer any training. I don't know that users need a lot of...
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Technology
I don't feel like the vendor has a vision for the future in improving the product. It doesn't stand...
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Functionality and Upgrades
We don't need a lot of ongoing training for UpToDate because it is such a dominant product. Most...
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Interfacing and Integration
UpToDate could have better and deeper EHR integration. Also, the product is very expensive.
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Relationship
The executive I work with is always available. I can get an immediate response if I need it.
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Functionality and Upgrades
It is always hard to measure the outcomes of using UpToDate. The system provides benefits, but I...
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Interfacing and Integration
UpToDate is a leading system for any physician to reference an issue. The solution is integrated...
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Technology
The vendor is always adding new content and new ways to find what we need. The system now has a word...
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Other Observations & Comments
The training experience has gone down because of COVID-19. We used to do a lot of in-house training...
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Service and Support
Wolters Kluwer is very good about being proactive and sending alerts with content changes or...
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Functionality and Upgrades
One of the solution's strengths is the way it has bullet points in its interface. Our physicians...
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Functionality and Upgrades
Some of our clinicians go to other resources to research complex conditions in addition to what...
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ROI / Cost (care and feeding)
From the administrative side, I sometimes question the dollar amount that is required to have a...
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Functionality and Upgrades
I like UpToDate’s CME. The fact that we can now push our CME to our board through the app or the...
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Relationship
I have recently started getting emails from UpToDate. The vendor has been pretty good in terms of...
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ROI / Cost (care and feeding)
UpToDate's software is expensive. That is its weakness. The price that institutions pay for the...
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Interfacing and Integration
I can integrate this product into my EMR and have a link. The integration is good.
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Functionality and Upgrades
Although I have never measured the outcomes, the product helps me make decisions quickly, especially...
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ROI / Cost (care and feeding)
We use UpToDate, and it is costly. Every year, the budget comes up, and we are told we need to...
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Functionality and Upgrades
UpToDate is the number-one resource that medical students go to when they are first exposed to...
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Functionality and Upgrades
UpToDate is an incredible tool; it is one of the best that we have. It is a go-to tool for all our...
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Functionality and Upgrades
We have the system launching from a browser, and we offer subscriptions to providers. Any new...
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Functionality and Upgrades
Over 90% of our providers prefer UpToDate over the other clinical reference system we use. That is...
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Functionality and Upgrades
We use UpToDate to look up various drugs, interactions of different drugs, adverse effects of drugs,...
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Functionality and Upgrades
We don’t use some of UpToDate’s content, like the patient education information. I try to promote...
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Functionality and Upgrades
UpToDate’s main interface is a Google search bar. I would prefer the interface to be more...
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Service and Support
The vendor’s customer service isn't the best. I haven't been able to get in contact with our...
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Future Outlook
Our future satisfaction will be a little higher than it is now because we are going to do more...
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Functionality and Upgrades
The product is useful. It is our go-to product for when we get drug information questions from...
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Interfacing and Integration
We can jump to UpToDate from our EHR. If we have a problem on the problem list, we can get directly...
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Implementation and Training
The vendor has training and help tutorials on their website that people can use. I don't know...
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Functionality and Upgrades
UpToDate has a really nice user interface. We can reach the vendor when we need to, but it is very...
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ROI / Cost (care and feeding)
UpToDate has a nice product road map that we aren't necessarily taking advantage of. Part of the...
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Relationship
The vendor is proactive in alerting the individual user. When the vendor does upgrades, they put...
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Functionality and Upgrades
The vendor’s strength is brand recognition. The very first day our students come to our school, they...
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ROI / Cost (care and feeding)
There is some dubiousness concerning the product that we hear among the librarian class. They try to...
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Functionality and Upgrades
The product is well used, and it impacts patient care positively.
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Technology
The product's graphics are just standard. Another product’s graphics are nicer.
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Relationship
A lot of people are very aware of the range of information that the system covers. The vendor is...
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Other Observations & Comments
The vendor has frequently changed their access over the years. They have had a lot of marketing....
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Other Observations & Comments
We are a big health system, so it is always challenging to have something accessible from all our...
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Service and Support
We do not always get a response from the vendor’s support team.
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Interfacing and Integration
Personally, I use UpToDate for questions that I have about care standards and things like that. But...
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Lessons Learned
In a year from now, I predict that our satisfaction with the system will be the same as it is now....
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Sales and Contracting
Wolters Kluwer keeps to their legal agreement.
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Relationship
Wolters Kluwer's executives only get involved when there are problems. The vendor's marketing team...
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Functionality and Upgrades
I think that UpToDate has the widest array of information available as far as disease profiles go....
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Implementation and Training
The UpToDate training tends to not take as much time as the training for another product we use. The...
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ROI / Cost (care and feeding)
The only thing that sometimes comes up with the product is that the pricing can be a little unclear....
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ROI / Cost (care and feeding)
Because of their pricing structure, Wolters Kluwer does not avoid charging for every little thing....
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Functionality and Upgrades
Medical students always go to UpToDate. Word of mouth has been key with our students and residents....
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Relationship
Previously, when we had access issues and needed to get ahold of someone, the process wasn't...
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ROI / Cost (care and feeding)
Many physicians use UpToDate during medical school. However, UpToDate's cost is significantly higher...
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Functionality and Upgrades
I have used the product long enough that it is very easy to navigate. I often use the articles, and...
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Functionality and Upgrades
I need to reset the password on the product’s mobile app regularly, and that is annoying.
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ROI / Cost (care and feeding)
The downside to the system is that the product is better than the vendor's competitors, so they...
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Interfacing and Integration
UpToDate is integrated with our EMR. We actually have a button that just goes out to the website. If...
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Functionality and Upgrades
Everyone loves UpToDate. It is an essential part of daily clinical care for so many of our providers....
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Functionality and Upgrades
UpToDate updates all the time without us having to do anything The update process is smooth, and the...
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Interfacing and Integration
UpToDate ties in directly with another system that we use. It can be directly launched out of the...
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Functionality and Upgrades
The UpToDate program is very easy to use. I like the AI feature because it gets us to what we want quickly....
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Functionality and Upgrades
UpToDate is our standard go-to product. It is user friendly, and I don't have any real complaints...
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Functionality and Upgrades
I wish the CE credits that accrue in the product counted for pharmacists. From my understanding, I...
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ROI / Cost (care and feeding)
The vendor doesn’t avoid charging for every little thing. Their fees are high. If I had to pick out...
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Service and Support
UpToDate’s support people can sometimes be a little bullying or rude, but they do ultimately meet...
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Functionality and Upgrades
Within the product, when I type in a topic, I find that I have to go through too many things and...
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Implementation and Training
If we could get more information during updates to the system, that would be wonderful. The vendor...
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Functionality and Upgrades
When we work with providers who used the program in medical school, they are more familiar with it....
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Service and Support
If I need to, I can call one of the vendor's executives. I still won’t get anything done, but the...
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ROI / Cost (care and feeding)
The product is very expensive, and the vendor thinks pretty highly of it. The vendor probably...
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Lessons Learned
The vendor has made changes. We can click on the summary and recommendations, and the system just...
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Functionality and Upgrades
In terms of actually educating me on all the facets of a certain topic, the product is pretty good....
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Functionality and Upgrades
UpToDate seems like it is going to be around to stay. It has been a big stalwart. Most facilities...
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Functionality and Upgrades
We love the product. There would be a mini revolution if the product were to be dropped, but I am...
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ROI / Cost (care and feeding)
There are not a lot of add-on costs with Wolters Kluwer, but there was a time we had to pay a...
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Functionality and Upgrades
The most useful thing about the product is that it is perfunctory. We can find what we need pretty...
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Functionality and Upgrades
The search tool sometimes doesn't pop up what I really want. I attempt to look up a certain medicine...
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Implementation and Training
One of the advantages of UpToDate is its user interface. UpToDate doesn’t require much in terms of...
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Functionality and Upgrades
I wouldn't buy the system again because I don't use it enough. Some things in the product aren't...
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Functionality and Upgrades
UpToDate has nice overviews. Wolters Kluwer has improved their research. They update their...
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Functionality and Upgrades
UpToDate is truly a point-of-care tool. UpToDate is idiotproof. Our physicians can sit down, do a...
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Lessons Learned
UpToDate has not changed in years, and I don’t know what new technology they have. My likelihood to...
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Relationship
We have a little team to support UpToDate. The team members are pretty good. They are not very...
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ROI / Cost (care and feeding)
The vendor is a 800-pound gorilla, and they haven’t changed much over the last decade. The only...
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ROI / Cost (care and feeding)
Among those of us who talk to the vendor on a regular basis, we joke about how the vendor functions...
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Functionality and Upgrades
We would buy the product again because it has the latest evidence research.
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Service and Support
We have had a great experience with the vendor and their customer service. Almost all of the Wolters...
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Functionality and Upgrades
The product is good. It is user friendly once we go through the processes. I am not technically...
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Implementation and Training
The vendor didn't do training. Someone in our organization gave us a heads-up training that was like...
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Service and Support
I don’t get expedient phone calls back from the vendor. They take forever to get back to us.
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Functionality and Upgrades
The system is super easy for people to use. It is a well-respected product, and it is good. When we...
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Functionality and Upgrades
The solution provides great references for our patients. If there is some patient education that we...
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Functionality and Upgrades
Sometimes when I look up certain patient education topics, I can't find them.
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Other Observations & Comments
We use Epic and have an after-visit summary that goes to the patients when they are discharged from...
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Future Outlook
Whether the product is part of our long-term plans is up in the air at the moment because of a rate...
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Implementation and Training
Wolters Kluwer doesn't act as a partner, and that is very frustrating. They don't offer any training...
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Other Observations & Comments
Some physicians use the system and treatment plans a lot, but some physicians don’t use the system...
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Functionality and Upgrades
If I could give the vendor a zero on whether I would refer them to a peer or friend, I would.
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Relationship
The solution was written by physicians, and it is wildly popular. The vendor is absolutely brilliant...
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Functionality and Upgrades
It is very difficult to deal with Wolters Kluwer. They do not provide what I consider acceptable...
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ROI / Cost (care and feeding)
The solution is extremely pricey. When people try to cancel it, the company has been known to do a...
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Future Outlook
I would use UpToDate again depending on the cost. If the organization I worked for didn’t cover it,...
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ROI / Cost (care and feeding)
UpToDate is somewhat expensive, but we use it extensively. If I tried to get rid of the system, my...
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ROI / Cost (care and feeding)
If I bought UpToDate again, I would negotiate hard with Wolters Kluwer on the price.
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Functionality and Upgrades
UpToDate is a very popular application in our network. We get approximately 1,000 hits a day on...
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Functionality and Upgrades
Providers like UpToDate because of its ease of use. It is important for providers to get CME....
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Other Observations & Comments
I would like Wolters Kluwer to continue to progress with their clinical pathway development.
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ROI / Cost (care and feeding)
We have flirted with the idea of replacing UpToDate only because the cost is hard to swallow, but we...
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Functionality and Upgrades
UpToDate is a very good product. It almost eliminates the medical library. Wolters Kluwer is a...
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ROI / Cost (care and feeding)
Once the contract is set, UpToDate is a set-it-and-forget-it system. We haven't had any issues with...
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Interfacing and Integration
UpToDate is available right within our workflows. We have the information button turned on, so the...
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Functionality and Upgrades
I was exposed to UpToDate when I was a student, and it has been my number one reference system ever...
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Relationship
I don't reach out to the vendor very often. However, I did ask them a question that they never found...
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ROI / Cost (care and feeding)
Wolters Kluwer doesn't charge us for every little thing, but their pricing model is very confusing....
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ROI / Cost (care and feeding)
The solution can be referenced from our EHR. That is a big perk. Our hospital gets a return on our...
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Relationship
I don't ever hear from Wolters Kluwer. The product was a little static until the vendor released...
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Functionality and Upgrades
With UpToDate, users can establish an account so that they can also have things on their mobile...
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Other Observations & Comments
I have some people who have only ever used UpToDate, so if I canceled our UpToDate contract, my job...
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Relationship
I have a representative from Wolters Kluwer, and I stay in touch with them. They call to check on me...
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ROI / Cost (care and feeding)
Wolters Kluwer put out COVID-19-specific resources that were helpful because we didn't have to...
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ROI / Cost (care and feeding)
UpToDate costs a lot of money. It doesn't play well with our discovery tools.
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Interfacing and Integration
We are very integrated with the UpToDate system, meaning I can launch it directly within our...
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ROI / Cost (care and feeding)
The UpToDate system has incredibly valuable material. No one is questioning the content. No one is...
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Future Outlook
Wolters Kluwer is very transparent in their pricing. It is just too high. They have raised the price...
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Relationship
Every few years, Wolters Kluwer bugs me about the true-up because they want to verify that the...
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ROI / Cost (care and feeding)
Now that I know what else is out there, if I were starting over again and I went to a new health...
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Relationship
I don't believe in partnerships. I believe in relationships. I want to be responsible on my side. I...
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Service and Support
I don't really hear from Wolters Kluwer unless they want to sell me something. Maybe once a year,...
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Functionality and Upgrades
Wolters Kluwer wanted to integrate antibiotic clinical decision support from UpToDate directly...
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