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UpToDate Comments
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User Commentary
CMO
Our doctors are excited to use UpToDate. It gets high satisfaction ratings when we do our physician...
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Director
We are high utilizers of UpToDate. It provides good, factual, and quick information for us. Users...
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Director
We get CME credit redemption. I am not sure whether people take advantage of that.
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Director
We don't have a super huge price to pay for what we get. The price is really nothing compared to...
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Director
Wolters Kluwer promised that they were going to have functionality that would allow us to look at...
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Physician
I wanted our organization to have UpToDate so that we would have better resources and wouldn't have...
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Manager
For the most part, UpToDate is current with its recommendations. We are trying to integrate the...
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Manager
I would like to see more of a commitment to leadership involvement from Wolters Kluwer. We spend a...
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Physician
I am not keen on UpToDate's patient education piece for medications. I wouldn't give that...
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Physician
There is a lot of COVID-19 information that gets published in UpToDate, and those who are using that...
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Manager
I can count on Wolters Kluwer to have the latest and greatest, and they are good about keeping their...
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Manager
I purchased UpToDate a while back to put on my mobile device, and it was expensive, but it was worth...
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Manager
UpToDate is intuitive, but it is always hard when Wolters Kluwer trains somebody in the...
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Manager
The system is very quick to get to the questions that I have. When using the system at the bedside,...
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Manager
I would typically call UpToDate a standalone product. It is not really integrated into our EMR. I...
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CMIO
If we talk about pricing, I don’t think nickel-and-diming is an issue for Wolters Kluwer, but there...
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CMIO
We have done some upgrades around integrating the product with the EHR as well as expanding it out...
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CMIO
The core pieces of Wolters Kluwer's product work as promoted. The only area we may have had a little...
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Director
All the providers are happy. I have never heard a provider complain about UpToDate. The system's...
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Director
If providers have issues logging in, I call customer support. I give customer support the provider's...
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CMIO
The information is so powerful. As a physician, I can dive into a unique disease and quickly know...
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CMIO
The vendor keeps their promises, including the promise to keep the pricing aggressive and to not...
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CMIO
The product does what the vendor committed that it would do, and the system doesn't really need...
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CMIO
The product is relatively intuitive to use. There is in-product help if we want it, but the vendor...
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CMIO
We have been significantly pleased with UpToDate based on my own personal use and also the feedback...
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Director
Providers can access our EMR through UpToDate. That is new and is still in progress, but Wolters...
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CMIO
Wolters Kluwer’s support is responsive, and we can get what we need when we need it. When we have...
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CMIO
Wolters Kluwer could do better at being proactive. They do provide us with usage reports as well as...
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CMIO
Since UpToDate is a web service, the content is continually upgraded. The upgrades happen seamlessly...
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CMIO
I wouldn't recommend UpToDate in the sense that I would be a net promoter. But for anyone already...
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CMIO
By telling our people what is the current expected standard of care, the product helps produce...
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CMIO
Wolters Kluwer was very responsive with providing training materials for distribution and supporting...
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Physician
Our organization subscribes to UpToDate for our providers. I hope that the solution stays in our...
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CMIO
In the past, we looked at another solution because there was significant interest in it from a...
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Physician
We didn't have any issues with UpToDate's implementation. I am not involved in getting new users on...
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Physician
As far as I know, UpToDate is not integrated with our EMR. I access UpToDate using my phone or by...
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Director
The accessibility of the data Wolters Kluwer has is well organized, and they are doing constant...
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Director
With UpToDate, the response time is really quick. We had a server update when we had to relink the...
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CMIO
UpToDate has great value. There isn't often a time when I am seeing patients and I don't look up...
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CMIO
UpToDate is expensive, but Wolters Kluwer is very good to work with when it comes to pulling the...
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CMIO
Wolters Kluwer has other reference databases that are somewhat similar to UpToDate. If I am paying...
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CMIO
The feedback we get from Wolters Kluwer depends a lot on our account representative. We had a great...
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Director
UpToDate is expensive, but it is pretty much the industry standard. It is a very good product. Other...
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Director
If we want to do an integration with UpToDate, the vendor will send over manuals and just tell us...
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CMIO
We seamlessly access UpToDate within our EMR with single sign-on functionality.
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CMIO
I have my sales representative for UpToDate, and then I have direct contact with the sales executive...
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CMIO
If someone were calling me about UpToDate versus its competitor, I would tell them that they need to...
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Director
UpToDate is working really well for us. Wolters Kluwer keeps the content current so our clinicians...
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Director
Although it is hard to measure, UpToDate does drive outcomes. The content is good, and our...
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VP/Other Executive
The system is a web resource, so it is always updated. The vendor started having some additional...
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VP/Other Executive
I would buy the system again. The only big question is whether the price is going to continue to go...
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VP/Other Executive
The vendor has really kept promises, but they have just been slow about some process updates for how...
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VP/Other Executive
There are additional features that have been made available at an additional cost. It is debatable...
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VP/Other Executive
There is minimal implementation required because the system is essentially either a web service...
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CMIO
UpToDate does a great job of being a product that is meant to serve as essentially a clinical...
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CMIO
UpToDate is expensive. Someone on the finance team always asks whether we really need it, but we...
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CMIO
If we told all of the doctors that we were taking away UpToDate and replacing it with something they...
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Director
When we started with UpToDate, some of our physicians had a difficult time knowing how to log in and...
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Director
UpToDate is not integrated with our EMR yet, but we are working on that. Right now, the system is on...
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Director
Wolters Kluwer is very good and responsive. They have good answers when we need help. I had...
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Director
I use UpToDate all the time to look up disease states and treatments. I use the system for...
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Director
I don't know whether we can measure outcomes with UpToDate, but I can say that having access to the...
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Director
We didn't look at any other vendors besides Wolters Kluwer. We had the demo from them, and we really...
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CMIO
My providers can get UpToDate any place they are. They don't have to be within the brick walls, and...
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CMIO
I don't know any doctors who don't have access to UpToDate somehow. My organization has been...
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CMIO
UpToDate is expensive, but Wolters Kluwer gives us a blanket charge. We pay it, and then we are done....
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CMIO
Wolkers Kluwer helped our doctors sign up for UpToDate and get accounts. We had a little bit of...
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CMIO
Wolter's Kluwer support is minimal. The support people don't have to do anything. Other than the...
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CMIO
We have several of Wolters Kluwer's products. We really appreciate their partnership. Our providers...
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CMIO
I like the way that we license UpToDate every year. We reevaluate the criteria for our license, get...
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CMIO
My biggest complaint with Wolters Kluwer is that they have multiple products that they price...
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CMIO
UpToDate helps us with clinical decision making. It is a great source of information, and we use it...
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We haven't had any concerns or issues with the content of UpToDate or the vendor’s service. I have...
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Wolters Kluwer doesn’t really charge us for every little thing, but there have definitely been some...
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We would like better integration into our EHRs. The providers placing a diagnosis could easily click...
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Director
The physicians love the fact that they can have both mobile and office access. That is one of their...
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Director
Wolters Kluwer has been really good with providing support. Having a direct representative that...
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Director
Wolters Kluwer’s proactiveness is average. Little helpful hints, such as a users’ newsletter type...
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There isn't much training that Wolters Kluwer offers because the system is pretty intuitive. Any...
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Wolters Kluwer’s contract interchanges are quite difficult. They came out with a new contract a...
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CMO
Wolters Kluwer has a primary information system that most doctors and nurses want. However, the cost...
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CMIO
UpToDate is static. Wolters Kluwer could improve the system by continuing down the path of...
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CMIO
UpToDate has given us knowledge at the point of care, and that is a strength in the system because...
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Physician
UpToDate gets the job done. We hardly interact with the vendor's executives because our training...
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CMIO
Wolters Kluwer's nickel-and-diming isn't that bad. They don't avoid charging us, but they don't go...
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CMIO
When we went live with the solution, some of our people didn't train at all. But at some point, we...
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CMIO
A lot of my people only look at the summary of monographs because that is all that they have time...
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CMIO
When UpToDate first came out, it functioned similarly to Google. I was always surprised at how...
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CMIO
UpToDate is the gold standard for what medical education and documentation should look like. I do...
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CMIO
I wish we were able to integrate Wolters Kluwer’s nursing solutions because it would have been very...
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Director
The product is easy for staff members to find and use. It is updated and geared more toward medical...
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Director
UpToDate provides some CE credit when we go on. If we are registered and look things up, it will...
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CMIO
We would sign up for UpToDate in a heartbeat. If we take cost out of the equation, it is a great...
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CMO
I don't think there is an easily measurable way from the data that we get on Lexicomp Online to tell...
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CMO
The providers find Lexicomp Online useful, especially the drug interaction checking. It is...
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CMO
In Lexicomp Online, the way we search for the medications to do medication interaction checking can...
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Director
We like UpToDate's usability. In comparison to other vendors' products, Wolters Kluwer's product is...
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Director
Wolters Kluwer is very receptive and good. Whenever I have a question or concern, they are always...
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Director
Wolters Kluwer's product line has new options and provides new functionality, but we aren't always...
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VP/Other Executive
We could benefit from more training sessions. Wolters Kluwer has their own vision, but I am not sure...
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VP/Other Executive
Wolters Kluwer has a name in the industry, so I am likely to recommend them to others for...
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VP/Other Executive
Wolters Kluwer keeps their promises when we speak with them. We tend to not hear from the vendor...
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VP/Other Executive
There are long intervals where we don't really hear from Wolters Kluwer. Proactiveness isn't one of...
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CMO
We have had UpToDate for many years, and I see no end in sight. We would like to stay a Wolters...
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CMO
UpToDate is clearly a great product, but I think it is more expensive than it needs to be. If there...
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CMO
The vendor has excellent support. But our sales representative that we work with is not proactive....
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Director
The vendor has a nice suite of products. Our physicians love UpToDate. Probably the thing they love...
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Director
We had issues, and within the same day, the system was back up. That was the vendor's first...
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Director
I have to deal with a different vendor representative for each one of my Wolters Kluwer products....
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Manager
Wolters Kluwer's customer service and help desk have been very responsive. UpToDate is wonderful.
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Manager
When talking about the vendor's business model, marketing, pricing, and sales force, I have...
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Manager
If I were talking to a small community hospital, I probably wouldn't recommend this product. But if...
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UpToDate is integrated with our EMR. I can get UpToDate to the correct page from the problem list or...
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The users don’t need much training with UpToDate. The amount of training isn’t much, but it doesn’t...
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Director
I didn’t find UpToDate Advanced, which is the care path support system, to be terribly valuable. We...
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Director
We haven’t done any recent upgrades. We have never had trouble with our current version of the...
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Director
The vendor is very supportive. But as long as I have been involved, we haven't really utilized the...
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Director
The best thing Wolters Kluwer does is provide quality education content for providers. The peer...
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Director
The search function could be improved. It is a bit primitive. It has gotten better over the years,...
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Director
Wolters Kluwer could have been a little more proactive in teaching us about some of the HL7 input...
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Manager
Because my users want UpToDate, I would buy it again. There isn't a comparable product. UpToDate's...
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Manager
Wolters Kluwer charges quite a bit for little things. Wolters Kluwer's pricing formula is very...
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Manager
There is an opportunity for improvement when it comes to UpToDate's integration. UpToDate is not...
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Physician
There are little things we hear from clinicians that they wish the system could do, but those are...
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Physician
The support people are pretty good. I never have any trouble with them; they are always there for...
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Physician
The vendor is trotting out new products that are essentially add-ons. The system is very expensive...
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Physician
What makes the system the most wonderful is that it offers an expert opinion. We are an...
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Physician
I think my score will still be the same a year from now; I could see it being the same ten years...
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Manager
It would be awesome if the vendor added an abbreviation component. There is a need for the medical...
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Manager
UpToDate does a good job of driving outcomes. I would highly recommend the system. If my budget were...
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Manager
UpToDate deals with expert opinions. Our doctors were exposed to UpToDate before other products in...
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Manager
We know up front what things cost, but the costs for UpToDate are outrageous. If I ran the zoo, I...
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Manager
UpToDate is horribly expensive. However, it would be hard for us to drop the solution because it is...
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Manager
UpToDate has improved a lot, but it still has room to improve more. The vendor could bump up their...
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Physician
When I think of an implementation, I don’t just think of the content; I also think of the delivery....
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Physician
I have another clinical reference that sends me emails on a daily basis letting me know when certain...
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Physician
UpToDate notifies me when I have to sign on so that I don't lose access on my iPhone because that is...
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Physician
I always like to have comparative resources, so I use UpToDate as well as other clinical references...
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Manager
UpToDate is used as a critical diagnostic tool. It is fabulous. We can search the system for...
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Manager
Our clinicians use UpToDate a lot. We looked at replacing it with another product and ran some...
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Manager
UpToDate doesn't have any kind of backup. The solution has citations to articles and publications,...
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Manager
UpToDate is better than it used to be. The vendor used to be very pushy. They have backed off now...
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Physician
Wolters Kluwer does not do a good job of telling me the quality of the evidence. There is no quality...
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Physician
I don’t get notified when updates come out. I have not seen a solution for EBM yet, so that is a big...
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Physician
The vendor does not do a very good job of providing algorithms or tools for clinical decision...
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Manager
UpToDate’s statistics are not COUNTER 5 compliant. The statistics are not believable. They do not...
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Manager
I have no loyalty to UpToDate because the representatives are new. The representatives are very...
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Manager
If the choice were mine, I would not buy a product from Wolters Kluwer again. Wolters Kluwer has not...
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Manager
We were out the door and were not going to continue with Wolters Kluwer, but we had one particular...
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Manager
The doctors adore the service. The vendor allows us to get continuing medical education. That is all...
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Manager
I am hoping that another system will be a worthy substitute for UpToDate; that would make me very...
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Manager
The product definitely has value. It gives us a 15-page description of whatever we are talking...
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Manager
The vendor doesn't really do any training to speak of. They just assume people know how to use the...
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Manager
The system is meeting the end users needs in terms of the product doing the job for them. The vendor...
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Manager
The vendor fights us on updates. We need to do things differently in our environment. The vendor...
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Manager
I recently had a conversation with the vendor's leadership in order to express our concerns. That...
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Manager
The system being part of our long-term plans depends on whether we can afford it. The system is very...
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Manager
UpToDate is an electronic database. The vendor is receptive when we notice that there is new...
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Manager
From a disease-state perspective, UpToDate is heavily used by our providers. It allows us to...
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CMIO
The product is consistent in terms of the accuracy of the information. The information is written...
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CMIO
With the product, the accurate and up-to-date information is more important than the functionality....
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Director
Our ratings for Wolters Kluwer are a little bit higher now because the doctors are using the...
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Manager
Wolters Kluwer does not avoid charging. The system costs about a gazillion more dollars than our...
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Manager
Overall, our satisfaction is certainly high if we forget about the money. The technical support and...
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Manager
Wolters Kluwer has done a great job of supporting us through the COVID-19 crisis. They have opened...
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Manager
We have been with UpToDate for many years because our doctors prefer it. If we had to choose between...
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Manager
UpToDate is extremely expensive. It is more expensive than the other product we use. We really have...
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CIO
I am very happy with the services that Wolters Kluwer provides. UpToDate is the first place I go...
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CIO
UpToDate's upgrades are seamless. When new content comes out, our tablets get a notice that new...
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Manager
I won't say that UpToDate is not user friendly or that it has a lot of flaws. I guess that users who...
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Manager
I wouldn’t recommend UpToDate. That isn't about the content or quality; it is more about the price....
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Manager
Wolters Kluwer's administrative department is very messy. A few years ago, the vendor...
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Manager
Wolters Kluwer is not very communicative. I have spoken with my representatives, but I don’t know...
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Manager
Everybody is hypnotized by UpToDate. It is like a drug. People are so hooked on the product that...
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CMIO
UpToDate has new information and new features out there that they could do a better job of...
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CMIO
UpToDate isn’t really upgraded. It is a website, and we don’t use the website. UpToDate is not as...
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CMIO
UpToDate is hard to rate for driving outcomes because it is very dependent on providers. UpToDate is...
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Analyst/Coordinator
We use UpToDate all the time. It is our primary go-to place for information. What we need is rarely...
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Analyst/Coordinator
I would tell other providers to definitely purchase UpToDate. It is very helpful and saves a lot of...
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VP/Other Executive
UpToDate has the best data out there for point-of-care delivery. It is an excellent product.
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VP/Other Executive
Great people are writing the articles in UpToDate. The articles have expert quality, and references...
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VP/Other Executive
UpToDate is kind of clunky to access in our system because we have to go through the EMR. I would...
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Manager
UpToDate has improved. It is more evidence based than it used to be. When UpToDate started out,...
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Manager
We used to have another product that our physicians miss. They found that product easier to use than...
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Manager
UpToDate is never upgraded. In some ways, that is not a bad thing. The product works as intended. I...
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Manager
UpToDate rarely delivers new technology. The product has looked the same for I can't remember how...
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Manager
As far as I can tell, the vendor gives no support. There is support, but finding somebody is tricky....
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Manager
I don't think UpToDate is worth the money that the vendor charges. I think the vendor overcharges. I...
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Director
I haven’t had any contact with Wolters Kluwer during the COVID-19 crisis except for an email. We...
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Director
Wolters Kluwer nickel-and-dimes more than other vendors we work with, especially for certain products....
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Director
I don’t think Wolters Kluwer has really given us much new technology in the past year.
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Manager
UpToDate is becoming engrained in the medical culture. Clinicians get it as they grow up, so to...
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Manager
I know Wolters Kluwer has a clinical pathways product, which we will be evaluating again. It has a...
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Manager
UpToDate is extremely expensive, and there is no way to evaluate whether it directly impacts...
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Manager
It is always difficult to rate UpToDate because it is a very expensive product, and we have some...
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Manager
UpToDate has modules, and we pretty much have all of the modules now. We are no longer in the...
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Manager
UpToDate is outstanding. For COVID-19, Wolters Kluwer added portals on top of their existing...
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CMO
Wolters Kluwer has had some useful information on their site for COVID-19. The challenge for them is...
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CMO
We used to have a site license for UpToDate, and then Wolters Kluwer priced themselves out of our...
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CMO
With UpToDate, I just turn it on and it works. I don’t have to worry about it. The implementation is...
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CMO
Wolters Kluwer doesn’t really have ongoing training. Integration is not really applicable to them...
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CMO
I love UpToDate. I like how it works. I have never really needed support from Wolters Kluwer; UpTo...
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