UpToDate
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Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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CMIO

Value

We would love to offer an alternative system to our providers. We have done all sorts of tricks to...

Aug 2023
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CMIO

Relationship

We haven't gotten anywhere with any of the vendor's senior executives on any sort of strategic...

Aug 2023
||
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CMIO

Value

We would tell friends and peers who were considering UpToDate that it is the best product on the...

Aug 2023
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VP/Other Executive

Loyalty, Product

UpToDate is our go-to platform. From a clinical perspective, it is easy to sign on to. And if...

Aug 2023
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Manager

Product

I couldn't be more pleased with what we get through UpToDate and the products we have with Wolters...

Aug 2023
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Manager

Product

Overall, we are pleased and happy with UpToDate, and we don't have a lot of criticism for it. I...

Aug 2023
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Manager

Operations

For the UpToDate implementation, the solution is turnkey, so the implementation was not a big deal....

Aug 2023
||
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Physician

Product

We would like the product to have better searchability when we are looking for something specific.

Aug 2023
||
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Physician

Product

The product works well. The write-ups are good. The information is excellent. The product is an...

Aug 2023
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CMIO

Loyalty, Product

UpToDate has historically not had dynamic decision support, and I think Wolters Kluwer is going to...

Aug 2023
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CMIO

Operations, Product

The only reason I wouldn’t rate training as the top score is there are still bells and whistles in...

Aug 2023
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CMIO

Operations, Product

UpToDate is my favorite product. It is my happiest product. It is the one that gives me the least...

Aug 2023
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CMIO

Loyalty, Relationship

I think Wolters Kluwer is going to want to engage their customer base in more of a council. Another...

Aug 2023
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CMIO

Relationship

Wolters Kluwer has been extremely responsive to requests we have made. I have been talking to them...

Aug 2023
||
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CMIO

Relationship

We could have engaged in some proactive conversations sooner than we did. We found out some...

Aug 2023
||
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CMIO

Operations

Wolters Kluwer offered integration with another product out of the blue. That integration is kind of...

Aug 2023
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CMIO

Loyalty

Wolters Kluwer’s delivery of new technology that meets our needs isn’t great right now, but I see...

Aug 2023
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CMIO

Loyalty, Relationship, Product

Wolters Kluwer is working on improving their analytics to be able to handle the business. That is a...

Aug 2023
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Director

Product, Value

The clinicians and staff love UpToDate, and it has incredible usage.

Aug 2023
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Director

Product, Value

Wolters Kluwer doesn’t do much with UpToDate, and they don’t make as many changes as other vendors...

Aug 2023
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Manager

Operations, Product

We have had some issues with UpToDate. We were trying to implement a new feature, and the process...

Jul 2023
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Manager

Product

The product’s search functionality is very easy to navigate. Our customers love the product. They...

Jul 2023
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Manager

Product

I like the fact that UpToDate is updated regularly to try and stay current with the latest updates...

Jul 2023
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Manager

Product

I wish things were more searchable within the product’s full text. We would also like more...

Jul 2023
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Manager

Operations, Product

UpToDate's integration with our EMR makes the solution really seamless for our users. Also, there...

Jun 2023
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Manager

Culture, Value

In our negotiations with the vendor, we can't get a straight answer on prices, so I don't know...

Jun 2023
||
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Manager

Product

What stands out about UpToDate is the fact that the system is always up-to-date and referenced....

Jun 2023
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Manager

Product

The drug interaction is a bit clunky in UpToDate. There has to be an easier way to put in multiple...

Jun 2023
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VP/Other Executive

Relationship

I don't think I have ever spoken to anybody from Wolters Kluwer other than my regional salesperson.

Jun 2023
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VP/Other Executive

Culture, Value

We pay for each location where we have Wolters Kluwer's solution, and we would like the vendor to...

Jun 2023
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VP/Other Executive

Loyalty, Product

The one year that we moved to a different solution, I had a full-scale revolt. It was absolutely...

Jun 2023
||
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VP/Other Executive

Value

Wolters Kluwer's system is actually the most seamless of all our solutions because it is web based,...

Jun 2023
||
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Director

Product

Wolters Kluwer does a really good job of presenting the information. Searching and sorting are...

May 2023
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Director

Operations, Product

The vendor offers continuing medical education to nurses and physicians. That is certainly a nice...

May 2023
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Director

Product

UpToDate is a reference site, but there is no opportunity to integrate with other systems that I can...

May 2023
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Physician

Value

Once we pay for UpToDate, everything is included. Wolters Kluwer doesn’t charge for any other thing...

May 2023
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Physician

Product

When I look up a medication, UpToDate has many categories. But the recent upgrade bolded the...

May 2023
||
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Director

Product

I am certainly happy with UpToDate. The system is pretty intuitive and easy to use. It gives...

Apr 2023
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Manager

Product

Residents love UpToDate. It is their favorite thing. When new people come in, the first thing they...

Apr 2023
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Manager

Product

The system integrates really well with the EMR, and that is how most people use it. That allows...

Apr 2023
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Manager

Value

UpToDate is very expensive. Every once in a while, when someone new is in the finance office, we...

Apr 2023
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CMIO

Relationship

Wolters Kluwer has promised to stay up-to-date, and they have done that. Wolters Kluwer eventually...

Apr 2023
||
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CMIO

Operations

We had issues with understanding what we had to do with UpToDate during the implementation.

Apr 2023
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Manager

Value

I probably wouldn’t buy UpToDate again. I think the competing products out there have gotten a lot...

Apr 2023
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Manager

Relationship

If I reach out, Wolters Kluwer is extremely responsive. I don’t notice when UpToDate’s upgrades...

Apr 2023
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(0)
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Manager

Product

UpToDate is predominantly a bedside tool, so doctors use it when they help patients. We have...

Apr 2023
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(0)
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Manager

Product

For people that have been with us for years, UpToDate works great. But if a new doctor comes on...

Apr 2023
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Manager

Product

UpToDate keeps our doctors informed so they have the information they need to help their patients at...

Apr 2023
||
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Manager

Value

UpToDate is super expensive, and that is what brings my satisfaction down. Even as we have expanded...

Apr 2023
||
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Manager

Relationship

I have always found that the vendor has kept their promises. I don't know whether we have just been...

Apr 2023
||
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Manager

Value

UpToDate is a little like Disney World where the up-front cost is enormous, and then once we are...

Apr 2023
||
(0)
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Manager

Relationship, Operations

The integration with our EHR and mobile devices has gone very well. When we switched to UpToDate...

Apr 2023
||
(0)
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Manager

Product

UpToDate is very good at what it is. I think that there are people who would like it to be something...

Apr 2023
||
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Manager

Loyalty, Product, Value

We are part of a multifacility system and are a larger facility. There are upgrades and things that...

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

The last couple of times that I have needed support from Wolters Kluwer, they have come back and...

Apr 2023
||
(0)
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Manager

Value, Value

UpToDate is very expensive, and compared to other similar products, it is much more expensive. But...

Apr 2023
||
(0)
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Manager

Product, Product

We like UpToDate's layout. We mainly use the system as a drug-interaction resource. It has an easy...

Apr 2023
||
(0)
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Manager

Product

UpToDate has a wide breadth of content, and it is easy to search for and find quick answers. The...

Apr 2023
||
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Physician

Relationship

The vendor's customer service is not as great as it was. The vendor is not sending emails and...

Apr 2023
||
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Physician

Product

We have not been able to prioritize integrating UpToDate with our EHR, so currently, it can’t do...

Apr 2023
||
(0)
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Physician

Loyalty, Product

When we talked to our providers, by far the majority said they preferred UpToDate to another similar...

Apr 2023
||
(0)
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Director

Loyalty, Product

UpToDate is the most-used point-of-care tool in our organization, so the expectations of our...

Apr 2023
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Director

Relationship

Wolters Kluwer has been more proactive with us recently. We also have ongoing meetings with the...

Apr 2023
||
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Director

Relationship, Operations

Things are going well with UpToDate. Every now and then, we have glitches, but for the most part, we...

Apr 2023
||
(0)
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Director

Culture

Wolters Kluwer is a pushy company. We had an extra feature in our contract as an optional thing that...

Apr 2023
||
(0)
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Director

Relationship

We have multiple Wolters Kluwer products, and they don’t integrate as well with each other as they...

Apr 2023
||
(0)
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Director

Culture

Wolters Kluwer has a really complicated algorithm for how they price an organization of our size....

Apr 2023
||
(0)
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Director

Value, Value

The larger our organization gets, the more expenditure we will have with our point-of-care products....

Apr 2023
||
(0)
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CMIO

Loyalty

Wolters Kluwer always talked about getting to the point where we could directly order from our flow...

Apr 2023
||
(0)
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CMIO

Relationship

We have such a good relationship with Wolters Kluwer that I don't know whether there is anything I...

Apr 2023
||
(0)
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Manager

Product

UpToDate is integrated into our EMR, and people can access it rather seamlessly, and things are...

Mar 2023
||
(0)
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Manager

Product

UpToDate has an easy, quick answer format and a simple user interface. Most clinicians already know,...

Mar 2023
||
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Director

Relationship

Wolters Kluwer has amazing customer service. They have a number that our users can call, and their...

Mar 2023
||
(0)
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Director

Product

I like the breadth of knowledge inside the system. The system helps our users, but it can sometimes...

Mar 2023
||
(0)
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Director

Product

I appreciate the partnership that UpToDate has with other non-EMR solutions. However, I would like...

Mar 2023
||
(0)
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Director

Operations, Product

I wish that I had a little more insight into who is using UpToDate in a geographic sense. I would...

Mar 2023
||
(0)
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Manager

Operations

We have a hard time getting the Wolters Kluwer folks to get out here and train us.

Mar 2023
||
(0)
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Manager

Product

The product doesn't have a lot of integration capabilities at this point, unfortunately, and the...

Mar 2023
||
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Manager

Relationship

The vendor's help desk team is awful. Their system is “!#$%&” backward. The vendor deletes my unread...

Mar 2023
||
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Manager

Relationship, Product

UpToDate really hasn’t changed. It is still the same old product. Wolters Kluwer has an attitude...

Mar 2023
||
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Manager

Product

The vendor is not following the industry standard for statistics. The way that the vendor counts...

Mar 2023
||
(0)
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Manager

Relationship, Product

Wolters Kluwer is as strong in terms of analyzing all the available literature. When they cite...

Mar 2023
||
(0)
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Manager

Product

UpToDate is a true bedside product. Anyone can use the platform.

Mar 2023
||
(0)
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Manager

Product

Our providers like to use UpToDate because that is where they go if they want to know the way that...

Mar 2023
||
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Manager

Product

UpToDate does things with FHIR, and those things are really impressive.

Mar 2023
||
(0)
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Manager

Product

Wolters Kluwer said that the product could integrate with our EMR, but it is still not integrated,...

Mar 2023
||
(0)
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Manager

Value

We have reason to believe that we are paying the vendor for providers who were at our hospital...

Mar 2023
||
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Manager

Relationship

It seems like whenever I try to talk to someone at UpToDate, I get referred back to one person, so I...

Mar 2023
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Manager

Loyalty, Product

I would buy the product again because the physicians demand to have access to this product. UpToDate...

Mar 2023
||
(0)
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Manager

Relationship

Wolters Kluwer does keep their promises, but they don't make promises often.

Mar 2023
||
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Manager

Loyalty, Product

We are pretty happy with the content. At the moment, I don't see any obvious improvements that need...

Mar 2023
||
(0)
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CMIO

Product

It was not always seamless to connect UpToDate to our platforms so we could have CME functionality....

Mar 2023
||
(0)
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CMIO

Operations, Product

The patient handouts are not integrated with our EMR. The handouts are not really designed for...

Mar 2023
||
(0)
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CMIO

Relationship

The support people have been excellent during the few times that I have needed to get ahold of them....

Mar 2023
||
(0)
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CMIO

Culture

We have some meetings periodically with Wolters Kluwer where the vendor tries to promote their...

Mar 2023
||
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Manager

Product

We can put UpToDate on our tablets to input quick queries and get answers. When physicians need to...

Mar 2023
||
(0)
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Manager

Product

Our physicians prefer using UpToDate because they are used to it. It is a familiar system to them....

Mar 2023
||
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CMIO

Loyalty

UpToDate is absolutely part of our long-term plans. We only recommend UpToDate; we don't use other...

Mar 2023
||
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CMIO

Product

The vendor is pretty good about upgrading the mobile app. I don't have any needs that aren't being...

Mar 2023
||
(0)
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Physician

Product, Value

UpToDate is an amazing asset.

Mar 2023
||
(0)
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Physician

Value

I think the product costs a lot; it is very expensive for private physicians who buy it on their own....

Mar 2023
||
(0)
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Manager

Product

The authors of UpToDate are very transparent about the fact that the literature is not great. There...

Mar 2023
||
(0)
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Manager

Relationship, Operations

One of Wolters Kluwer's strengths is that they have recognized experts in the field. That name...

Mar 2023
||
(0)
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Manager

Product

UpToDate covers just about any clinical topic we could imagine needing information on. It has...

Mar 2023
||
(0)
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CMIO

Operations, Product

UpToDate doesn't require a lot of training. It is very intuitive.

Feb 2023
||
(0)
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Manager

Relationship

Wolters Kluwer does UpToDate and Ovid, but those products are in different silos, and sometimes one...

Feb 2023
||
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Manager

Operations

The implementation across our organization went fairly easily and pretty seamlessly. That was...

Feb 2023
||
(0)
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Manager

Relationship

Right around the time when our invoice is due, we get a flurry of emails from the vendor asking how...

Feb 2023
||
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Manager

Product

The vendor is resting on their laurels with UpToDate. The product is excellent, and it has always...

Feb 2023
||
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Manager

Product

UpToDate gets things done. It is up-to-date. Our doctors love it. UpToDate is the best in the world...

Feb 2023
||
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Manager

Product

I wish I could put UpToDate and another program together. That way, I would be able to search for...

Feb 2023
||
(0)
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Manager

Relationship

Wolters Kluwer is good about notifying us of when there is going to be an upgrade or downtime, and...

Jan 2023
||
(0)
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Manager

Culture

We have found that Wolters Kluwer has been more reasonable recently than they have been in the past...

Jan 2023
||
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CMIO

Operations

Wolters Kluwer meets with us every year, even though we implemented the system a long time ago. They...

Jan 2023
||
(0)
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CMIO

Culture

Wolters Kluwer has the best product out there. We have multiple products from them, but we have an...

Jan 2023
||
(0)
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Manager

Value

Some of our librarians have concerns about UpToDate with regard to the level of evidence and things...

Jan 2023
||
(0)
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Manager

Product, Value

We would buy the product again for our patrons because they absolutely love it. The product is...

Jan 2023
||
(0)
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Physician

Relationship, Product

UpToDate is uber current; the vendor is really good about doing updates.

Jan 2023
||
(0)
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Physician

Operations

The initial training was all self-directed; it was not something that was presented to us. We don’t...

Jan 2023
||
(0)
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Physician

Relationship, Product

UpToDate does not integrate with other solutions we use, but the vendor is supportive.

Jan 2023
||
(0)
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Manager

Value

We have to justify the price of everything at our organization. If we have something that isn't...

Jan 2023
||
(0)
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Manager

Loyalty, Value

Our physicians love UpToDate so much that when it came down to a price that we could stomach, we...

Jan 2023
||
(0)
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Manager

Product

No product can stand on its own. UpToDate doesn't need to do everything because that isn't its goal....

Jan 2023
||
(0)
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CMIO

Loyalty

We do not see UpToDate as a long-term viable solution largely based on the presumption that Wolters...

Jan 2023
||
(0)
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CMIO

Value

We have evaluated the vendor's Pathways offering and some other items that theoretically integrate...

Jan 2023
||
(0)
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CIO

Relationship

We don't really ask anything of Wolters Kluwer, but they do meet what they promise within their...

Jan 2023
||
(0)
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CIO

Product

Wolters Kluwer updates the content in UpToDate, but they don't really update the technology. The...

Jan 2023
||
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Analyst/Coordinator

Product

I like UpToDate. It is very, very helpful. We can’t remember everything, so we can just type...

Nov 2022
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Analyst/Coordinator

Product

UpToDate is easy to use. I am used to going to my iPad for the Lexicomp product, so I sometimes...

Nov 2022
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Director

Product

We love UpToDate. It is an invaluable point-of-care database. The information is spot-on. We can...

Nov 2022
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Director

Product

I really like UpToDate, and I use it quite often. The system does a good job of meeting our needs....

Oct 2022
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Director

Loyalty, Operations, Product

At first, we struggled a little bit to find how to navigate UpToDate's phone app. However, once we...

Oct 2022
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Director

Relationship

I used UpToDate quite a bit during the COVID-19 pandemic to keep up with what was going on with some...

Oct 2022
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Director

Product

The solution's treatment pathway is good, but we don't have most of the options that the product...

Oct 2022
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