UpToDate Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We use UpToDate all the time. It is our primary go-to place for information. What we need is rarely...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would tell other providers to definitely purchase UpToDate. It is very helpful and saves a lot of...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

UpToDate has the best data out there for point-of-care delivery. It is an excellent product.

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Great people are writing the articles in UpToDate. The articles have expert quality, and references...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

UpToDate is kind of clunky to access in our system because we have to go through the EMR. I would...

Nov 2020
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Manager

Functionality and Upgrades

UpToDate has improved. It is more evidence based than it used to be. When UpToDate started out,...

Oct 2020
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Manager

Functionality and Upgrades

We used to have another product that our physicians miss. They found that product easier to use than...

Oct 2020
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Manager

Functionality and Upgrades

UpToDate is never upgraded. In some ways, that is not a bad thing. The product works as intended. I...

Oct 2020
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Manager

Functionality and Upgrades

UpToDate rarely delivers new technology. The product has looked the same for I can't remember how...

Oct 2020
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Manager

Relationship

As far as I can tell, the vendor gives no support. There is support, but finding somebody is tricky....

Oct 2020
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Manager

ROI / Cost (care and feeding)

I don't think UpToDate is worth the money that the vendor charges. I think the vendor overcharges. I...

Oct 2020
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Director

Service and Support

I haven’t had any contact with Wolters Kluwer during the COVID-19 crisis except for an email. We...

Oct 2020
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Director

ROI / Cost (care and feeding)

Wolters Kluwer nickel-and-dimes more than other vendors we work with, especially for certain products....

Oct 2020
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Director

Sales and Contracting

I don’t think Wolters Kluwer has really given us much new technology in the past year.

Oct 2020
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Manager

Functionality and Upgrades

UpToDate is becoming engrained in the medical culture. Clinicians get it as they grow up, so to...

Oct 2020
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Manager

Functionality and Upgrades

I know Wolters Kluwer has a clinical pathways product, which we will be evaluating again. It has a...

Oct 2020
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Manager

ROI / Cost (care and feeding)

UpToDate is extremely expensive, and there is no way to evaluate whether it directly impacts...

Oct 2020
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Manager

Functionality and Upgrades

It is always difficult to rate UpToDate because it is a very expensive product, and we have some...

Oct 2020
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Manager

ROI / Cost (care and feeding)

UpToDate has modules, and we pretty much have all of the modules now. We are no longer in the...

Oct 2020
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Manager

Service and Support

UpToDate is outstanding. For COVID-19, Wolters Kluwer added portals on top of their existing...

Oct 2020
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CMO

Functionality and Upgrades

Wolters Kluwer has had some useful information on their site for COVID-19. The challenge for them is...

Aug 2020
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CMO

Future Outlook

We used to have a site license for UpToDate, and then Wolters Kluwer priced themselves out of our...

Aug 2020
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CMO

Functionality and Upgrades

With UpToDate, I just turn it on and it works. I don’t have to worry about it. The implementation is...

Aug 2020
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CMO

Other Observations & Comments

Wolters Kluwer doesn’t really have ongoing training. Integration is not really applicable to them...

Aug 2020
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CMO

Functionality and Upgrades

I love UpToDate. I like how it works. I have never really needed support from Wolters Kluwer; UpTo...

Aug 2020
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Director

Functionality and Upgrades

I cannot live without UpToDate. I cannot work five minutes without it. Even recently, it has saved...

Jul 2020
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Director

Functionality and Upgrades

We recently upgraded, and Wolters Kluwer offered that upgrade to everybody through our network. That...

Jul 2020
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Director

Functionality and Upgrades

I hate to admit it, but I have never had to use Wolters Kluwer's support. UpToDate has always been...

Jul 2020
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Director

Technology

My experience with UpToDate has been over several years. A young new physician came on board and was...

Jul 2020
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Director

Functionality and Upgrades

I have a very good clinical pharmacist who uses UpToDate a lot. That person had a patient that hit...

Jul 2020
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Director

Technology

I use the solution multiple times a day on a daily basis. I don't even want to take a phone call at...

Jul 2020
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Manager

Service and Support

Wolters Kluwer put out their information about COVID-19. I believe they have allowed free access to...

Jul 2020
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Manager

Future Outlook

UpToDate will absolutely be a part of our long-term plans if Wolters Kluwer doesn't keep raising the...

Jul 2020
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Manager

Functionality and Upgrades

When doctors are doing their medical records, they can cut and paste information from UpToDate and...

Jul 2020
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Manager

Technology

UpToDate hasn't changed much. Wolters Kluwer offered the phone platform for CME, and that is good.

Jul 2020
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Manager

ROI / Cost (care and feeding)

We have issues with cost, and sometimes when we have a problem, it takes a little more time to get...

Jul 2020
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Manager

Service and Support

There is a representative for Wolters Kluwer who is a resounding nine out of nine. That person has...

Jun 2020
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Manager

Functionality and Upgrades

What I like about the content in UpToDate is the ease of navigating. The content in UpToDate is...

Jun 2020
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Manager

Interfacing and Integration

I like that Wolters Kluwer is willing to integrate the system with EMRs. Their reputation is valued...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I don’t like Wolters Kluwer’s pricing schedule. They double charge institutions for their...

Jun 2020
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Physician

Technology

UpToDate is a good, quick reference for conditions that we don’t even know. It is great because I...

May 2020
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Physician

Interfacing and Integration

The integration with the EMR is a little cumbersome, and I wish we could smooth those wrinkles out....

May 2020
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Physician

ROI / Cost (care and feeding)

Wolters Kluwer had no promises made by representatives. All of our expectations came by word of...

May 2020
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Physician

Functionality and Upgrades

Ongoing training from Wolters Kluwer is idiot proof. We just open it up and start learning....

May 2020
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Physician

Functionality and Upgrades

Wolters Kluwer has developments that make things easier, such as being able to edit off of the...

May 2020
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Director

Functionality and Upgrades

I think UpToDate is used much more by our physicians than our nurses. It is not always geared as...

May 2020
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Physician

Other Observations & Comments

The Wolters Kluwer product is the standard system for medical evidence. When there is an update,...

Apr 2020
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Manager

ROI / Cost (care and feeding)

UpToDate drives the most value for us when compared to similar systems because of the usage we get...

Mar 2020
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Manager

Relationship

We are in pretty constant communication with our Wolters Kluwer representatives. That is partly...

Mar 2020
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CMIO

Functionality and Upgrades

Tons of people access UpToDate to look something up, but not within the context of patient care....

Mar 2020
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CMIO

Functionality and Upgrades

I think UpToDate is a great resource, and tons of people use it every day across the country. I have...

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The system is absolutely part of our long-term plans. We would have an uprising on our hands if we...

Feb 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us, but the system is ridiculously expensive. The vendor could...

Feb 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Wolters Kluwer offers training, but every 90 days, we have to reverify. That means we have to be...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is essential to us. It crosses many areas of the clinic. I have nothing against the...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor has done well in delivering new technology. They have made a few changes to their search...

Feb 2020
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Analyst/Coordinator

Relationship

The vendor is very fast to respond to us. If they don't understand the question, they ask us for clarification....

Feb 2020
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Analyst/Coordinator

Relationship

I do talk to the representative, who claims to stay in touch with me, but the interactions don’t...

Feb 2020
 Helpful

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Manager

Implementation and Training

We have had some on-site training and teletraining from Wolters Kluwer, and it has all been very...

Feb 2020
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Manager

Functionality and Upgrades

I don’t think we have had any downtime or issues with UpToDate. It is very functional for what we...

Feb 2020
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Manager

Functionality and Upgrades

I have already recommended UpToDate. I think very highly of what we have been able to do with it so...

Feb 2020
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Manager

Relationship

I don’t think I need anything more from the executive level. I am satisfied with the level of...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

UpToDate is a phenomenal product. I only wish that every product could be as robust and built up...

Feb 2020
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CMIO

Functionality and Upgrades

The system is very easy for our end users to use. That is why we use it; all of our providers wanted...

Jan 2020
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CMIO

Service and Support

The vendor is highly proactive. They reach out to us to offer support and training. Rather than...

Jan 2020
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CMIO

Other Observations & Comments

I think the system is up to date. The system gets used all the time, and we do track the usage and...

Jan 2020
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CMIO

Functionality and Upgrades

The vendor keeps the system up to date. It is evidence based, and our providers love it. The...

Jan 2020
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CMIO

Functionality and Upgrades

I am very happy with the system, and our providers are happy with it. They see the tool as a great benefit....

Jan 2020
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CMIO

ROI / Cost (care and feeding)

The vendor doesn’t charge us for every little thing. The vendor charges us based on the number of...

Jan 2020
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CMIO

Implementation and Training

Implementing the system is easy; the vendor just turns it on. The system doesn't require a lot of...

Jan 2020
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CMIO

Functionality and Upgrades

The system is integrated. In other words, it is a single sign-on solution when I am in the EHR as...

Jan 2020
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CMIO

Service and Support

A few times, we have had providers who used UpToDate on a workstation when someone else was logged...

Jan 2020
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Director

Functionality and Upgrades

Wolters Kluwer has been doing better at giving more evidence-based information and giving more...

Jan 2020
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Director

Relationship

Wolters Kluwer always sends alerts if there are any changes in the format. They haven’t really...

Jan 2020
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Director

Relationship

Wolters Kluwer reaches out more than I even want them to. Once we have a product, not a lot happens.

Jan 2020
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Director

Functionality and Upgrades

UpToDate has more tangible outcomes than one of our other system. We see some data and outcomes, and...

Jan 2020
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Director

Functionality and Upgrades

UpToDate is our most used database right now, and it is integrated with our EHR. It is helping our...

Jan 2020
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Director

Sales and Contracting

We are a customer of different divisions of Wolters Kluwer, and things do not seem very seamless. We...

Jan 2020
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CMIO

Other Observations & Comments

Wolters Kluwer just doesn’t include all specialties yet. They are getting there, but there are some...

Jan 2020
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CMIO

ROI / Cost (care and feeding)

UpToDate is a very popular product, but it is expensive.

Jan 2020
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CMIO

ROI / Cost (care and feeding)

Wolters Kluwer never promised to hold the price steady, but UpToDate sure is expensive. I would like...

Jan 2020
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CMIO

ROI / Cost (care and feeding)

UpToDate is a very popular product with our end users, but it is expensive when compared to the competition....

Jan 2020
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CMIO

Functionality and Upgrades

I don’t know how Wolters Kluwer could make UpToDate more efficient. UpToDate is easy to use, and the...

Jan 2020
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