UpToDate Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

I like UpToDate's ease of use and depth of content. It works like Google. We can quickly type in...

Apr 2024
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Manager

Value

I wish Wolters Kluwer had more reasonable prices. The system is very expensive, and every time we...

Apr 2024
||
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Manager

Culture

Wolters Kluwer's service is only proactive at contract renewal time. It would be nice if the vendor...

Apr 2024
||
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VP/Other Executive

Loyalty

I am fearful of what will happen when we go live on a new EHR. Wolters Kluwer has said we will have...

Mar 2024
||
(0)
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VP/Other Executive

Product

I appreciate the frequent updates of UpToDate and that Wolters Kluwer seems to update the topics at...

Mar 2024
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VP/Other Executive

Loyalty

If my organization asks me, I will say UpToDate should be part of our long-term plans. I hope it is....

Mar 2024
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VP/Other Executive

Operations

It has been a few years since we had UpToDate training. The last training session I remember was...

Mar 2024
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VP/Other Executive

Operations

Wolters Kluwer could do better with their patient education. There is usually basic patient...

Mar 2024
||
(0)
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Director

Operations, Product

I used to be more of a reference librarian, and I did a lot of searches. If there was something I...

Mar 2024
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Director

Relationship, Operations

Wolters Kluwer has wonderful patient education. They have The Basics for patients and Beyond The...

Mar 2024
||
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Director

Product

In UpToDate, we don't have the full pharmacology database, but I never have any trouble finding an...

Mar 2024
||
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Director

Product

UpToDate is almost a direct point-of-care database. So it seems like we always get something good...

Mar 2024
||
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Manager

Product

I like UpToDate’s ease of use. It is very intuitive. It is well written in a style that a lot of our...

Mar 2024
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Manager

Product

I would love to be able to integrate more images in UpToDate, particularly diverse images. Wolters...

Mar 2024
||
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Manager

Product

I like UpToDate. It has a really nice layout, and it is easy to find drug information in the...

Mar 2024
||
(0)
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Director

Operations, Product

Wolters Kluwer's upgrades have been better. The vendor has been improving the product like they said...

Mar 2024
||
(0)
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Director

Relationship

Wolters Kluwer is usually pretty responsive. If the system goes down, we will hear about it right...

Mar 2024
||
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Director

Product

With UpToDate, I used to get stats about clinical outcomes. The vendor has to fill in evaluations...

Mar 2024
||
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Director

Value

We get our money's worth from the system, even though we have to pay an exorbitant price for it. I...

Mar 2024
||
(0)
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Director

Product

It is pretty easy to search for things in UpToDate. Most of our people are able to find what they...

Mar 2024
||
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Director

Product

UpToDate is integrated into our EHR, and a lot of our people use it for continuing education...

Mar 2024
||
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Manager

Product

UpToDate has been around for as long as I can remember. I use the system's mobile application, and I...

Mar 2024
||
(0)
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Manager

Loyalty, Value

UpToDate is too expensive, and I sincerely doubt that it is going to be in our long-term plans...

Feb 2024
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Manager

Product

UpToDate is a great product. I have nothing bad to say about it. If someone asks me about certain...

Feb 2024
||
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Manager

Relationship

Wolters Kluwer has great customer service and technical support. Whenever we have a technical issue,...

Feb 2024
||
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Manager

Loyalty, Value

We looked at replacing UpToDate because some people were concerned about the cost, but UpToDate is...

Feb 2024
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Manager

Product

UpToDate is kept up-to-date very well, and physicians seem to appreciate the way it is organized....

Feb 2024
||
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Manager

Product

UpToDate’s ease of use is quite good. When people search UpToDate, the search results aren't...

Feb 2024
||
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Manager

Relationship

Wolters Kluwer is not proactive at all. They never reach out unless I reach out to them first. I get...

Feb 2024
||
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Manager

Product

UpToDate rarely crashes and doesn't give incorrect results. The search engine works well, and it is...

Feb 2024
||
(0)
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Manager

Value

My recommendation for UpToDate is to bring the price down. It is expensive. I don't think UpToDate...

Feb 2024
||
(0)
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Manager

Operations, Product

The practice guidelines are not as easy to go through in UpToDate as other programs, so I wish...

Feb 2024
||
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Manager

Relationship

We have a representative at Wolters Kluwer, and anytime I need something, they are right there. They...

Feb 2024
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Manager

Operations, Product

I don't have to teach UpToDate, but occasionally I have to tell people it is not the only deer in...

Feb 2024
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Director

Value

It is debatable whether I would buy the system again because of the price. It is so expensive, but...

Feb 2024
||
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Director

Relationship

The most important thing I would want a peer to know about UpToDate is that they are extremely...

Feb 2024
||
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Manager

Product

Things have been great with UpToDate. It sort of runs itself. There is not much that needs to be...

Feb 2024
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Manager

Operations, Product

I would like some promotional materials from Wolters Kluwer. The promotion of UpToDate is the most...

Feb 2024
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(0)
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Manager

Product

UpToDate meets the needs of my end users, but it doesn't meet my needs because I need UpToDate to...

Feb 2024
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Manager

Culture

Wolters Kluwer came and explained everything people could do with UpToDate. They had a better...

Feb 2024
||
(0)
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Manager

Culture

When it comes time for sales and to make sure that we are going to purchase UpToDate again, the...

Feb 2024
||
(0)
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Manager

Operations

The vendor's initial training was good. If we had a question, our representative was responsive. A...

Feb 2024
||
(0)
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Manager

Operations

I felt like the implementation of UpToDate was pretty seamless. I don't remember any issues. The one...

Feb 2024
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(0)
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Manager

Value

Wolters Kluwer was recently able to price UpToDate competitively, but they weren't able to do that...

Feb 2024
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(0)
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Manager

Loyalty

UpToDate has been on the table as an option for years. UpToDate is a product that is used in...

Feb 2024
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(0)
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CMIO

Product

Other vendors' products are easier to use than Wolters Kluwer's. UpToDate got into the market and...

Feb 2024
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(0)
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CMIO

Relationship

We don't need Wolters Kluwer’s support much; I haven't actually needed it.

Feb 2024
||
(0)
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CMIO

Product

I like that Wolters Kluwer is a well-known brand. The product brings in evidence-based resources,...

Feb 2024
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(0)
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Director

Operations

With Wolters Kluwer, I haven't heard of any ongoing training. I don't know whether that means they...

Jan 2024
||
(0)
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Director

Product

We really do like Wolters Kluwer’s UpToDate articles; they are very good, and we are very satisfied...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

The most important thing for people to understand is if an organization has the ability to do a FHIR...

Jan 2024
||
(0)
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Manager

Value

Whatever Wolters Kluwer says they will give us, they give us, but they do not give a penny more, and...

Jan 2024
||
(0)
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Manager

Product

Wolters Kluwer can't and doesn't solve problems. They exaggerate the usage of the product, and they...

Jan 2024
||
(0)
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Manager

Relationship

Wolters Kluwer hands out very pretty alleged statistics, and they say how wonderful they are. They...

Jan 2024
||
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Manager

Culture

Wolters Kluwer is utterly brilliant at marketing. They have convinced a lot of people that UpToDate...

Jan 2024
||
(0)
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Manager

Loyalty

We were going with another product, but one person came back to me with a real patient care issue...

Jan 2024
||
(0)
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Physician

Loyalty, Product

UpToDate is a great education tool for both the residents and students. It always works well. I have...

Jan 2024
||
(0)
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Physician

Relationship

When I run into problems on my phone using the app, they are usually easily corrected, so that...

Jan 2024
||
(0)
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Director

Product, Value

We have had an overall very positive experience with the vendor. Having the system integrated into...

Jan 2024
||
(0)
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Director

Culture, Relationship

We just had an interaction with the vendor where we were trying to get an account merged. There was...

Jan 2024
||
(0)
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Director

Value

Overall, the system is well liked by our customers who use it. It just continues to increase in...

Jan 2024
||
(0)
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Manager

Product

UpToDate is something that is used house-wide by all our providers. There is a lot of information...

Jan 2024
||
(0)
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Manager

Operations, Product

A lot of end users prefer UpToDate to other systems. UpToDate is more streamlined and easier to use,...

Jan 2024
||
(0)
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Manager

Value

The online application is one price, but the vendor does charge extra for institutions to have...

Dec 2023
||
(0)
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Manager

Relationship, Operations

Wolters Kluwer has multiple products. They are a very library-friendly organization. They tend to...

Dec 2023
||
(0)
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Director

Product

I have never had an issue with UpToDate. I haven't heard any complaints from my people, so I think...

Nov 2023
||
(0)
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Director

Operations

The vendor's training is good. If we ever need training, the vendor has websites. At one point, we...

Nov 2023
||
(0)
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Director

Product

Our people love UpToDate. I cannot stress how much they love UpToDate. They use it all the time. We...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

I have had good luck with Wolters Kluwer. I have not had any problems with them. My representative...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Wolters Kluwer was very good to work with during the implementation. They did have some internal...

Oct 2023
||
(0)
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VP/Other Executive

Operations

UpToDate does exactly what Wolters Kluwer says it is going to do. There is not a lot of training...

Oct 2023
||
(0)
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Director

Product

If UpToDate had an ACPE credit or more in-depth drug information that pharmacists need, it would be...

Oct 2023
||
(0)
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Director

Product

UpToDate is a great tool. It is very comprehensive and very robust. There is so much information in...

Oct 2023
||
(0)
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Director

Value

I would not buy UpToDate again because of the price. The vendor charges through the nose, and...

Oct 2023
||
(0)
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Director

Product, Value

UpToDate is more likely than other solutions to get people the right information, and there is some...

Oct 2023
||
(0)
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Director

Operations, Product

UpToDate is one of those apps that we can just go in and use. It is designed to be intuitive. We can...

Oct 2023
||
(0)
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Director

Product

UpToDate is very comprehensive. There is a lot of information. We have to know what we are looking...

Oct 2023
||
(0)
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Nurse

Loyalty, Product

UpToDate is awesome. When I look to see when UpToDate was last updated, it is always within 30 days,...

Sep 2023
||
(0)
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Nurse

Relationship, Product

With UpToDate’s support, I always get notifications that I have to sign in, and that is irritating...

Sep 2023
||
(0)
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CMIO

Value

We would love to offer an alternative system to our providers. We have done all sorts of tricks to...

Aug 2023
||
(0)
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CMIO

Relationship

We haven't gotten anywhere with any of the vendor's senior executives on any sort of strategic...

Aug 2023
||
(0)
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CMIO

Value

We would tell friends and peers who were considering UpToDate that it is the best product on the...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

UpToDate is our go-to platform. From a clinical perspective, it is easy to sign on to. And if...

Aug 2023
||
(0)
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Manager

Product

I couldn't be more pleased with what we get through UpToDate and the products we have with Wolters...

Aug 2023
||
(0)
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Manager

Product

Overall, we are pleased and happy with UpToDate, and we don't have a lot of criticism for it. I...

Aug 2023
||
(0)
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Manager

Operations

For the UpToDate implementation, the solution is turnkey, so the implementation was not a big deal....

Aug 2023
||
(0)
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Physician

Product

We would like the product to have better searchability when we are looking for something specific.

Aug 2023
||
(0)
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Physician

Product

The product works well. The write-ups are good. The information is excellent. The product is an...

Aug 2023
||
(0)
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CMIO

Loyalty, Product

UpToDate has historically not had dynamic decision support, and I think Wolters Kluwer is going to...

Aug 2023
||
(0)
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CMIO

Operations, Product

The only reason I wouldn’t rate training as the top score is there are still bells and whistles in...

Aug 2023
||
(0)
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CMIO

Operations, Product

UpToDate is my favorite product. It is my happiest product. It is the one that gives me the least...

Aug 2023
||
(0)
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CMIO

Loyalty, Relationship

I think Wolters Kluwer is going to want to engage their customer base in more of a council. Another...

Aug 2023
||
(0)
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CMIO

Relationship

Wolters Kluwer has been extremely responsive to requests we have made. I have been talking to them...

Aug 2023
||
(0)
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CMIO

Relationship

We could have engaged in some proactive conversations sooner than we did. We found out some...

Aug 2023
||
(0)
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CMIO

Operations

Wolters Kluwer offered integration with another product out of the blue. That integration is kind of...

Aug 2023
||
(0)
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CMIO

Loyalty

Wolters Kluwer’s delivery of new technology that meets our needs isn’t great right now, but I see...

Aug 2023
||
(0)
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CMIO

Loyalty, Relationship, Product

Wolters Kluwer is working on improving their analytics to be able to handle the business. That is a...

Aug 2023
||
(0)
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Director

Product, Value

The clinicians and staff love UpToDate, and it has incredible usage.

Aug 2023
||
(0)
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Director

Product, Value

Wolters Kluwer doesn’t do much with UpToDate, and they don’t make as many changes as other vendors...

Aug 2023
||
(0)
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Manager

Operations, Product

We have had some issues with UpToDate. We were trying to implement a new feature, and the process...

Jul 2023
||
(0)
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Manager

Product

The product’s search functionality is very easy to navigate. Our customers love the product. They...

Jul 2023
||
(0)
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Manager

Product

I like the fact that UpToDate is updated regularly to try and stay current with the latest updates...

Jul 2023
||
(0)
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Manager

Product

I wish things were more searchable within the product’s full text. We would also like more...

Jul 2023
||
(0)
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Manager

Operations, Product

UpToDate's integration with our EMR makes the solution really seamless for our users. Also, there...

Jun 2023
||
(0)
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Manager

Culture, Value

In our negotiations with the vendor, we can't get a straight answer on prices, so I don't know...

Jun 2023
||
(0)
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Manager

Product

What stands out about UpToDate is the fact that the system is always up-to-date and referenced....

Jun 2023
||
(0)
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Manager

Product

The drug interaction is a bit clunky in UpToDate. There has to be an easier way to put in multiple...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

I don't think I have ever spoken to anybody from Wolters Kluwer other than my regional salesperson.

Jun 2023
||
(0)
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VP/Other Executive

Culture, Value

We pay for each location where we have Wolters Kluwer's solution, and we would like the vendor to...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The one year that we moved to a different solution, I had a full-scale revolt. It was absolutely...

Jun 2023
||
(0)
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VP/Other Executive

Value

Wolters Kluwer's system is actually the most seamless of all our solutions because it is web based,...

Jun 2023
||
(0)
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Director

Product

Wolters Kluwer does a really good job of presenting the information. Searching and sorting are...

May 2023
||
(0)
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Director

Operations, Product

The vendor offers continuing medical education to nurses and physicians. That is certainly a nice...

May 2023
||
(0)
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Director

Product

UpToDate is a reference site, but there is no opportunity to integrate with other systems that I can...

May 2023
||
(0)
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Physician

Value

Once we pay for UpToDate, everything is included. Wolters Kluwer doesn’t charge for any other thing...

May 2023
||
(0)
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Physician

Product

When I look up a medication, UpToDate has many categories. But the recent upgrade bolded the...

May 2023
||
(0)
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Director

Product

I am certainly happy with UpToDate. The system is pretty intuitive and easy to use. It gives...

Apr 2023
||
(0)
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Manager

Product

Residents love UpToDate. It is their favorite thing. When new people come in, the first thing they...

Apr 2023
||
(0)
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Manager

Product

The system integrates really well with the EMR, and that is how most people use it. That allows...

Apr 2023
||
(0)
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Manager

Value

UpToDate is very expensive. Every once in a while, when someone new is in the finance office, we...

Apr 2023
||
(0)
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CMIO

Relationship

Wolters Kluwer has promised to stay up-to-date, and they have done that. Wolters Kluwer eventually...

Apr 2023
||
(0)
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CMIO

Operations

We had issues with understanding what we had to do with UpToDate during the implementation.

Apr 2023
||
(0)
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Manager

Value

I probably wouldn’t buy UpToDate again. I think the competing products out there have gotten a lot...

Apr 2023
||
(0)
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Manager

Relationship

If I reach out, Wolters Kluwer is extremely responsive. I don’t notice when UpToDate’s upgrades...

Apr 2023
||
(0)
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Manager

Product

UpToDate is predominantly a bedside tool, so doctors use it when they help patients. We have...

Apr 2023
||
(0)
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Manager

Product

For people that have been with us for years, UpToDate works great. But if a new doctor comes on...

Apr 2023
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Manager

Product

UpToDate keeps our doctors informed so they have the information they need to help their patients at...

Apr 2023
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Manager

Value

UpToDate is super expensive, and that is what brings my satisfaction down. Even as we have expanded...

Apr 2023
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Manager

Relationship

I have always found that the vendor has kept their promises. I don't know whether we have just been...

Apr 2023
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Manager

Value

UpToDate is a little like Disney World where the up-front cost is enormous, and then once we are...

Apr 2023
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Manager

Relationship, Operations

The integration with our EHR and mobile devices has gone very well. When we switched to UpToDate...

Apr 2023
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Manager

Product

UpToDate is very good at what it is. I think that there are people who would like it to be something...

Apr 2023
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Manager

Loyalty, Product, Value

We are part of a multifacility system and are a larger facility. There are upgrades and things that...

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

The last couple of times that I have needed support from Wolters Kluwer, they have come back and...

Apr 2023
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Manager

Value, Value

UpToDate is very expensive, and compared to other similar products, it is much more expensive. But...

Apr 2023
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Manager

Product, Product

We like UpToDate's layout. We mainly use the system as a drug-interaction resource. It has an easy...

Apr 2023
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Manager

Product

UpToDate has a wide breadth of content, and it is easy to search for and find quick answers. The...

Apr 2023
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Physician

Relationship

The vendor's customer service is not as great as it was. The vendor is not sending emails and...

Apr 2023
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Physician

Product

We have not been able to prioritize integrating UpToDate with our EHR, so currently, it can’t do...

Apr 2023
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Physician

Loyalty, Product

When we talked to our providers, by far the majority said they preferred UpToDate to another similar...

Apr 2023
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