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Director

The product is easy for staff members to find and use. It is updated and geared more toward medical...

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Director

UpToDate provides some CE credit when we go on. If we are registered and look things up, it will...

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CMIO

We would sign up for UpToDate in a heartbeat. If we take cost out of the equation, it is a great...

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CMO

I don't think there is an easily measurable way from the data that we get on Lexicomp Online to tell...

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CMO

The providers find Lexicomp Online useful, especially the drug interaction checking. It is...

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CMO

In Lexicomp Online, the way we search for the medications to do medication interaction checking can...

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Director

We like UpToDate's usability. In comparison to other vendors' products, Wolters Kluwer's product is...

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Director

Wolters Kluwer is very receptive and good. Whenever I have a question or concern, they are always...

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Director

Wolters Kluwer's product line has new options and provides new functionality, but we aren't always...

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VP/Other Executive

We could benefit from more training sessions. Wolters Kluwer has their own vision, but I am not sure...

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VP/Other Executive

Wolters Kluwer has a name in the industry, so I am likely to recommend them to others for...

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VP/Other Executive

Wolters Kluwer keeps their promises when we speak with them. We tend to not hear from the vendor...

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VP/Other Executive

There are long intervals where we don't really hear from Wolters Kluwer. Proactiveness isn't one of...

May 2021
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CMO

We have had UpToDate for many years, and I see no end in sight. We would like to stay a Wolters...

Apr 2021
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CMO

UpToDate is clearly a great product, but I think it is more expensive than it needs to be. If there...

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CMO

The vendor has excellent support. But our sales representative that we work with is not proactive....

Apr 2021
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Director

The vendor has a nice suite of products. Our physicians love UpToDate. Probably the thing they love...

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Director

We had issues, and within the same day, the system was back up. That was the vendor's first...

Apr 2021
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Director

I have to deal with a different vendor representative for each one of my Wolters Kluwer products....

Apr 2021
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Manager

Wolters Kluwer's customer service and help desk have been very responsive. UpToDate is wonderful.

Apr 2021
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Manager

When talking about the vendor's business model, marketing, pricing, and sales force, I have...

Apr 2021
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Manager

If I were talking to a small community hospital, I probably wouldn't recommend this product. But if...

Apr 2021
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UpToDate is integrated with our EMR. I can get UpToDate to the correct page from the problem list or...

Apr 2021
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The users don’t need much training with UpToDate. The amount of training isn’t much, but it doesn’t...

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Director

I didn’t find UpToDate Advanced, which is the care path support system, to be terribly valuable. We...

Apr 2021
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Director

We haven’t done any recent upgrades. We have never had trouble with our current version of the...

Apr 2021
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Director

The vendor is very supportive. But as long as I have been involved, we haven't really utilized the...

Apr 2021
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Director

The best thing Wolters Kluwer does is provide quality education content for providers. The peer...

Apr 2021
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Director

The search function could be improved. It is a bit primitive. It has gotten better over the years,...

Apr 2021
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Director

Wolters Kluwer could have been a little more proactive in teaching us about some of the HL7 input...

Apr 2021
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Manager

Because my users want UpToDate, I would buy it again. There isn't a comparable product. UpToDate's...

Apr 2021
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Manager

Wolters Kluwer charges quite a bit for little things. Wolters Kluwer's pricing formula is very...

Apr 2021
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Manager

There is an opportunity for improvement when it comes to UpToDate's integration. UpToDate is not...

Apr 2021
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Physician

There are little things we hear from clinicians that they wish the system could do, but those are...

Apr 2021
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Physician

The support people are pretty good. I never have any trouble with them; they are always there for...

Apr 2021
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Physician

The vendor is trotting out new products that are essentially add-ons. The system is very expensive...

Apr 2021
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Physician

What makes the system the most wonderful is that it offers an expert opinion. We are an...

Apr 2021
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Physician

I think my score will still be the same a year from now; I could see it being the same ten years...

Apr 2021
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Manager

It would be awesome if the vendor added an abbreviation component. There is a need for the medical...

Apr 2021
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Manager

UpToDate does a good job of driving outcomes. I would highly recommend the system. If my budget were...

Apr 2021
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Manager

UpToDate deals with expert opinions. Our doctors were exposed to UpToDate before other products in...

Apr 2021
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Manager

We know up front what things cost, but the costs for UpToDate are outrageous. If I ran the zoo, I...

Apr 2021
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Manager

UpToDate is horribly expensive. However, it would be hard for us to drop the solution because it is...

Apr 2021
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Manager

UpToDate has improved a lot, but it still has room to improve more. The vendor could bump up their...

Apr 2021
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Physician

When I think of an implementation, I don’t just think of the content; I also think of the delivery....

Apr 2021
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Physician

I have another clinical reference that sends me emails on a daily basis letting me know when certain...

Apr 2021
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Physician

UpToDate notifies me when I have to sign on so that I don't lose access on my iPhone because that is...

Apr 2021
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Physician

I always like to have comparative resources, so I use UpToDate as well as other clinical references...

Apr 2021
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Manager

UpToDate is used as a critical diagnostic tool. It is fabulous. We can search the system for...

Apr 2021
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Manager

Our clinicians use UpToDate a lot. We looked at replacing it with another product and ran some...

Apr 2021
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Manager

UpToDate doesn't have any kind of backup. The solution has citations to articles and publications,...

Apr 2021
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Manager

UpToDate is better than it used to be. The vendor used to be very pushy. They have backed off now...

Apr 2021
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Physician

Wolters Kluwer does not do a good job of telling me the quality of the evidence. There is no quality...

Apr 2021
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Physician

I don’t get notified when updates come out. I have not seen a solution for EBM yet, so that is a big...

Apr 2021
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Physician

The vendor does not do a very good job of providing algorithms or tools for clinical decision...

Apr 2021
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Manager

UpToDate’s statistics are not COUNTER 5 compliant. The statistics are not believable. They do not...

Apr 2021
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Manager

I have no loyalty to UpToDate because the representatives are new. The representatives are very...

Apr 2021
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Manager

If the choice were mine, I would not buy a product from Wolters Kluwer again. Wolters Kluwer has not...

Apr 2021
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Manager

We were out the door and were not going to continue with Wolters Kluwer, but we had one particular...

Apr 2021
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Manager

The doctors adore the service. The vendor allows us to get continuing medical education. That is all...

Apr 2021
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Manager

I am hoping that another system will be a worthy substitute for UpToDate; that would make me very...

Apr 2021
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Manager

The product definitely has value. It gives us a 15-page description of whatever we are talking...

Apr 2021
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Manager

The vendor doesn't really do any training to speak of. They just assume people know how to use the...

Feb 2021
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Manager

The system is meeting the end users needs in terms of the product doing the job for them. The vendor...

Feb 2021
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Manager

The vendor fights us on updates. We need to do things differently in our environment. The vendor...

Feb 2021
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Manager

I recently had a conversation with the vendor's leadership in order to express our concerns. That...

Feb 2021
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Manager

The system being part of our long-term plans depends on whether we can afford it. The system is very...

Feb 2021
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Manager

UpToDate is an electronic database. The vendor is receptive when we notice that there is new...

Jan 2021
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Manager

From a disease-state perspective, UpToDate is heavily used by our providers. It allows us to...

Jan 2021
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CMIO

The product is consistent in terms of the accuracy of the information. The information is written...

Jan 2021
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CMIO

With the product, the accurate and up-to-date information is more important than the functionality....

Jan 2021
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Director

Our ratings for Wolters Kluwer are a little bit higher now because the doctors are using the...

Jan 2021
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Manager

Wolters Kluwer does not avoid charging. The system costs about a gazillion more dollars than our...

Dec 2020
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Manager

Overall, our satisfaction is certainly high if we forget about the money. The technical support and...

Dec 2020
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Manager

Wolters Kluwer has done a great job of supporting us through the COVID-19 crisis. They have opened...

Dec 2020
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Manager

We have been with UpToDate for many years because our doctors prefer it. If we had to choose between...

Dec 2020
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Manager

UpToDate is extremely expensive. It is more expensive than the other product we use. We really have...

Dec 2020
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CIO

I am very happy with the services that Wolters Kluwer provides. UpToDate is the first place I go...

Dec 2020
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CIO

UpToDate's upgrades are seamless. When new content comes out, our tablets get a notice that new...

Dec 2020
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Manager

I won't say that UpToDate is not user friendly or that it has a lot of flaws. I guess that users who...

Dec 2020
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Manager

I wouldn’t recommend UpToDate. That isn't about the content or quality; it is more about the price....

Dec 2020
(0)
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Manager

Wolters Kluwer's administrative department is very messy. A few years ago, the vendor...

Dec 2020
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Manager

Wolters Kluwer is not very communicative. I have spoken with my representatives, but I don’t know...

Dec 2020
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Manager

Everybody is hypnotized by UpToDate. It is like a drug. People are so hooked on the product that...

Dec 2020
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CMIO

UpToDate has new information and new features out there that they could do a better job of...

Dec 2020
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CMIO

UpToDate isn’t really upgraded. It is a website, and we don’t use the website. UpToDate is not as...

Dec 2020
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CMIO

UpToDate is hard to rate for driving outcomes because it is very dependent on providers. UpToDate is...

Dec 2020
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Analyst/Coordinator

We use UpToDate all the time. It is our primary go-to place for information. What we need is rarely...

Nov 2020
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Analyst/Coordinator

I would tell other providers to definitely purchase UpToDate. It is very helpful and saves a lot of...

Nov 2020
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VP/Other Executive

UpToDate has the best data out there for point-of-care delivery. It is an excellent product.

Nov 2020
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VP/Other Executive

Great people are writing the articles in UpToDate. The articles have expert quality, and references...

Nov 2020
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VP/Other Executive

UpToDate is kind of clunky to access in our system because we have to go through the EMR. I would...

Nov 2020
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Manager

UpToDate has improved. It is more evidence based than it used to be. When UpToDate started out,...

Oct 2020
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Manager

We used to have another product that our physicians miss. They found that product easier to use than...

Oct 2020
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Manager

UpToDate is never upgraded. In some ways, that is not a bad thing. The product works as intended. I...

Oct 2020
(0)
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Manager

UpToDate rarely delivers new technology. The product has looked the same for I can't remember how...

Oct 2020
(0)
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Manager

As far as I can tell, the vendor gives no support. There is support, but finding somebody is tricky....

Oct 2020
(0)
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Manager

I don't think UpToDate is worth the money that the vendor charges. I think the vendor overcharges. I...

Oct 2020
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Director

I haven’t had any contact with Wolters Kluwer during the COVID-19 crisis except for an email. We...

Oct 2020
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Director

Wolters Kluwer nickel-and-dimes more than other vendors we work with, especially for certain products....

Oct 2020
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Director

I don’t think Wolters Kluwer has really given us much new technology in the past year.

Oct 2020
(0)
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Manager

UpToDate is becoming engrained in the medical culture. Clinicians get it as they grow up, so to...

Oct 2020
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Manager

I know Wolters Kluwer has a clinical pathways product, which we will be evaluating again. It has a...

Oct 2020
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Manager

UpToDate is extremely expensive, and there is no way to evaluate whether it directly impacts...

Oct 2020
(0)
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Manager

It is always difficult to rate UpToDate because it is a very expensive product, and we have some...

Oct 2020
(0)
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Manager

UpToDate has modules, and we pretty much have all of the modules now. We are no longer in the...

Oct 2020
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Manager

UpToDate is outstanding. For COVID-19, Wolters Kluwer added portals on top of their existing...

Oct 2020
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CMO

Wolters Kluwer has had some useful information on their site for COVID-19. The challenge for them is...

Aug 2020
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CMO

We used to have a site license for UpToDate, and then Wolters Kluwer priced themselves out of our...

Aug 2020
(0)
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CMO

With UpToDate, I just turn it on and it works. I don’t have to worry about it. The implementation is...

Aug 2020
(0)
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CMO

Wolters Kluwer doesn’t really have ongoing training. Integration is not really applicable to them...

Aug 2020
(0)
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CMO

I love UpToDate. I like how it works. I have never really needed support from Wolters Kluwer; UpTo...

Aug 2020
(0)
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Director

I cannot live without UpToDate. I cannot work five minutes without it. Even recently, it has saved...

Jul 2020
(0)
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Director

We recently upgraded, and Wolters Kluwer offered that upgrade to everybody through our network. That...

Jul 2020
(0)
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Director

I hate to admit it, but I have never had to use Wolters Kluwer's support. UpToDate has always been...

Jul 2020
(0)
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Director

My experience with UpToDate has been over several years. A young new physician came on board and was...

Jul 2020
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Director

I have a very good clinical pharmacist who uses UpToDate a lot. That person had a patient that hit...

Jul 2020
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Director

I use the solution multiple times a day on a daily basis. I don't even want to take a phone call at...

Jul 2020
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Manager

Wolters Kluwer put out their information about COVID-19. I believe they have allowed free access to...

Jul 2020
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Manager

UpToDate will absolutely be a part of our long-term plans if Wolters Kluwer doesn't keep raising the...

Jul 2020
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Manager

When doctors are doing their medical records, they can cut and paste information from UpToDate and...

Jul 2020
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Manager

UpToDate hasn't changed much. Wolters Kluwer offered the phone platform for CME, and that is good.

Jul 2020
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Manager

We have issues with cost, and sometimes when we have a problem, it takes a little more time to get...

Jul 2020
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Manager

There is a representative for Wolters Kluwer who is a resounding nine out of nine. That person has...

Jun 2020
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Manager

What I like about the content in UpToDate is the ease of navigating. The content in UpToDate is...

Jun 2020
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Manager

I like that Wolters Kluwer is willing to integrate the system with EMRs. Their reputation is valued...

Jun 2020
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Manager

I don’t like Wolters Kluwer’s pricing schedule. They double charge institutions for their...

Jun 2020
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Physician

UpToDate is a good, quick reference for conditions that we don’t even know. It is great because I...

May 2020
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Physician

The integration with the EMR is a little cumbersome, and I wish we could smooth those wrinkles out....

May 2020
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Physician

Wolters Kluwer had no promises made by representatives. All of our expectations came by word of...

May 2020
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Physician

Ongoing training from Wolters Kluwer is idiot proof. We just open it up and start learning....

May 2020
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Physician

Wolters Kluwer has developments that make things easier, such as being able to edit off of the...

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