UpToDate
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
I love the product's interface within our EHR because it really fits our workflow. When we are...
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The vendor sells the product as the brain and database of all literature, but it is not. Then the...
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The vendor's executives reach out constantly. They don't necessarily give me things I want, but they...
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The product's search function is horrible. It is very difficult to quickly find what we are looking...
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Wolters Kluwer charges a truck ton of money for the product, and their pricing behaviors have been...
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There is a significant opportunity for improvement in the product's interaction checker. Lexicomp's...
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A lot of providers, including me, used to have their own UpToDate accounts. After our organization...
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I want to give the vendor kudos for having mental health information in the product. Oftentimes,...
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We have another product at some of our sites, so we are looking at potentially expanding that...
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The vendor promotes that they update their material, and they do. But if the vendor's content isn't...
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We started to dabble with another product as an alternative to UpToDate because the other product is...
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We have embedded UpToDate within our EMR. We have a clinical-reference tab that users can easily...
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We use UpToDate because our doctors want it. The vendor did an exceptional marketing campaign when...
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We have talked about integrating the product with our EHR, but we haven't made a lot of progress...
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The vendor's support has been great. We can speak to the vendor's people frequently.
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UpToDate has good, comprehensive information on a wide range of topics. The solution is well...
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Wolters Kluwer avoids charging us for every little thing, but they still charge us too much. The...
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I feel like I am always asking the vendor for things and not the other way around. When I need use...
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We often get the impression that the clinicians greatly value UpToDate and have known about UpToDate...
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Integration into the EMR has been really significant.
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Wolters Kluwer’s annual costs are high, and we have had to get additional help when things have...
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When we expressed an interest in upgrading, Wolters Kluwer became quite eager to have our business...
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The help I get has been good sometimes and not so good other times. When it is not good, that is...
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If I were the decision-maker, I wouldn’t purchase UpToDate again strictly based on the cost. But...
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UpToDate is not transparent. I have asked so many times where the statistics are coming from, and I...
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UpToDate is very straightforward and easy to use. UpToDate is essentially like a book where I am...
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I probably wouldn't buy this solution again because it is crazy expensive. There are other...
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It is pretty rare that the vendor will offer any training. I don't know that users need a lot of...
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I don't feel like the vendor has a vision for the future in improving the product. It doesn't stand...
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We don't need a lot of ongoing training for UpToDate because it is such a dominant product. Most...
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UpToDate could have better and deeper EHR integration. Also, the product is very expensive.
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The executive I work with is always available. I can get an immediate response if I need it.
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It is always hard to measure the outcomes of using UpToDate. The system provides benefits, but I...
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UpToDate is a leading system for any physician to reference an issue. The solution is integrated...
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The vendor is always adding new content and new ways to find what we need. The system now has a word...
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The training experience has gone down because of COVID-19. We used to do a lot of in-house training...
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Wolters Kluwer is very good about being proactive and sending alerts with content changes or...
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One of the solution's strengths is the way it has bullet points in its interface. Our physicians...
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Some of our clinicians go to other resources to research complex conditions in addition to what...
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From the administrative side, I sometimes question the dollar amount that is required to have a...
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I like UpToDate’s CME. The fact that we can now push our CME to our board through the app or the...
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I have recently started getting emails from UpToDate. The vendor has been pretty good in terms of...
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UpToDate's software is expensive. That is its weakness. The price that institutions pay for the...
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I can integrate this product into my EMR and have a link. The integration is good.
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Although I have never measured the outcomes, the product helps me make decisions quickly, especially...
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We use UpToDate, and it is costly. Every year, the budget comes up, and we are told we need to...
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UpToDate is the number-one resource that medical students go to when they are first exposed to...
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UpToDate is an incredible tool; it is one of the best that we have. It is a go-to tool for all our...
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The vendor’s strength is brand recognition. The very first day our students come to our school, they...
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There is some dubiousness concerning the product that we hear among the librarian class. They try to...
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The product is well used, and it impacts patient care positively.
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Personally, I use UpToDate for questions that I have about care standards and things like that. But...
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In a year from now, I predict that our satisfaction with the system will be the same as it is now....
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Wolters Kluwer keeps to their legal agreement.
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Wolters Kluwer's executives only get involved when there are problems. The vendor's marketing team...
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I think that UpToDate has the widest array of information available as far as disease profiles go....
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Many physicians use UpToDate during medical school. However, UpToDate's cost is significantly higher...
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The downside to the system is that the product is better than the vendor's competitors, so they...
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UpToDate is integrated with our EMR. We actually have a button that just goes out to the website. If...
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Everyone loves UpToDate. It is an essential part of daily clinical care for so many of our providers....
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UpToDate is our standard go-to product. It is user friendly, and I don't have any real complaints...
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I wish the CE credits that accrue in the product counted for pharmacists. From my understanding, I...
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The vendor doesn’t avoid charging for every little thing. Their fees are high. If I had to pick out...
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UpToDate is easy to use and is evidence based. The different levels of evidence are easy to gather....
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The pricing for UpToDate is a weakness. The algorithm for pricing is complex and based on so many...
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We would buy the product again because it has the latest evidence research.
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I don’t get expedient phone calls back from the vendor. They take forever to get back to us.
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The system is super easy for people to use. It is a well-respected product, and it is good. When we...
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Whether the product is part of our long-term plans is up in the air at the moment because of a rate...
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Wolters Kluwer doesn't act as a partner, and that is very frustrating. They don't offer any training...
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Some physicians use the system and treatment plans a lot, but some physicians don’t use the system...
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If I could give the vendor a zero on whether I would refer them to a peer or friend, I would.
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UpToDate is somewhat expensive, but we use it extensively. If I tried to get rid of the system, my...
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If I bought UpToDate again, I would negotiate hard with Wolters Kluwer on the price.
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UpToDate is a very popular application in our network. We get approximately 1,000 hits a day on...
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Providers like UpToDate because of its ease of use. It is important for providers to get CME....
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I would like Wolters Kluwer to continue to progress with their clinical pathway development.
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We have flirted with the idea of replacing UpToDate only because the cost is hard to swallow, but we...
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UpToDate is a very good product. It almost eliminates the medical library. Wolters Kluwer is a...
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Once the contract is set, UpToDate is a set-it-and-forget-it system. We haven't had any issues with...
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UpToDate is available right within our workflows. We have the information button turned on, so the...
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Wolters Kluwer doesn't charge us for every little thing, but their pricing model is very confusing....
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The solution can be referenced from our EHR. That is a big perk. Our hospital gets a return on our...
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I don't ever hear from Wolters Kluwer. The product was a little static until the vendor released...
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With UpToDate, users can establish an account so that they can also have things on their mobile...
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I have some people who have only ever used UpToDate, so if I canceled our UpToDate contract, my job...
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I have a representative from Wolters Kluwer, and I stay in touch with them. They call to check on me...
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Wolters Kluwer put out COVID-19-specific resources that were helpful because we didn't have to...
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UpToDate costs a lot of money. It doesn't play well with our discovery tools.
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We are very integrated with the UpToDate system, meaning I can launch it directly within our...
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The UpToDate system has incredibly valuable material. No one is questioning the content. No one is...
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Wolters Kluwer is very transparent in their pricing. It is just too high. They have raised the price...
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Every few years, Wolters Kluwer bugs me about the true-up because they want to verify that the...
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Now that I know what else is out there, if I were starting over again and I went to a new health...
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I don't believe in partnerships. I believe in relationships. I want to be responsible on my side. I...
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I don't really hear from Wolters Kluwer unless they want to sell me something. Maybe once a year,...
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Wolters Kluwer wanted to integrate antibiotic clinical decision support from UpToDate directly...
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Wolters Kluwer doesn't charge us for anything. We get everything that we want. The only thing that...
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The vendor hasn't changed the solution's interface in a million years, but I wish that they would. I...
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Wolters Kluwer has bent over backwards to fulfill some of our requests. The problem with addressing...
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If the system were interoperable, that would be very beneficial. The system is definitely meeting...
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The product is of very high quality when we are in it. It works well. The system has clinical and...
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Basically once the vendor gets our money, we don’t hear from them. I don’t want to hear from people...
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The use of the product is ongoing, and it is embedded into the EHR, so upgrades are not an issue. We...
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There are other things UpToDate could do with the integration, but it is excellent. Wolters Kluwer...
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We would like Wolters Kluwer to change the product. We knew it was the way it is, so it is not like...
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I haven't had any complaints about the product. I usually just contact the vendor when I have a...
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UpToDate is very easy to use. The selling point when we upgraded our UpToDate subscription was the...
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We are using UpToDate to drive patient outcomes. We could always look at receiving our money's worth...
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It is easy to integrate UpToDate with an EMR. Having the solution's links directly in our EMR has...
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I highly recommend UpToDate. Before we had UpToDate Anywhere, we had barriers in place that limited...
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The vendor's follow-through is professional. I can have an educated conversation with their folks....
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We are in an area that struggles with Wi-Fi. It is hard for me to see what possibilities the...
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The downside of the solution is that it is expensive. That is the system's biggest fault. We have...
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I would like the data that is found in UpToDate to integrate more into the providers' workflows. I...
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We regularly use UpToDate as a clinical decision support tool. It is a very good clinical reference....
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Wolters Kluwer doesn’t have a legal presence, so the solution is a hard sell, but their corporation...
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UpToDate has cornered part of the market, and they do a great job. The solution is a fabulous...
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With UpToDate, there is just always talk about how we are going to be forced to change the calculus...
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With UpToDate, we have only had a few problems, and their people were responsive. They were able to...
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The vendor is not proactive at all; they don’t care. I have to contact them to get any contact...
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I need a monthly report from UpToDate. For some reason, UpToDate doesn’t seem to be able to send me...
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The solution keeps things current and makes it easy for us to find what we are looking for. UpToDate...
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UpToDate is based on experts' opinions. Wolters Kluwer hires the best people in every field, and...
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Wolters Kluwer is not very proactive. I would like them to tell us what they have done for us...
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If someone were looking for ease of use, they should go to UpToDate. If someone were purchasing for...
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Sometimes UpToDate is not up to date. The system has too much information now, and it doesn't do a...
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I have been party to some of the discussions about the cost of UpToDate, and I am appalled. When an...
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UpToDate is easy to use. I call it the CliffsNotes of medicine. If a doctor doesn’t want to get into...
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UpToDate is embedded in our EHR. That structure has worked well.
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I don’t think one clinical reference is better than the other. But for the price, I would like to...
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We use the system all the time to update order sets. It has really detailed information about...
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We don’t really integrate the system in any way. I have kind of made it integrate by linking it to...
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I reached out to the vendor to ask them about something they posted on their website, and someone...
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Sometimes we run into issues with UpToDate not being as robust as we would like it to be, but I...
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Wolters Kluwer keeps their promises in terms of delivering the service that they say they will...
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We always have issues when we have to renew our contract for UpToDate. Wolters Kluwer always...
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Wolters Kluwer does a better job with upgrades than some other vendors, and UpToDate mostly performs...
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Wolters Kluwer is a genius at marketing. They have created an expectation that users cannot perform...
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UpToDate is an easy tool to use. The search functionality is not very smooth, but the tool is still...
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We have a hard time getting in touch with support people for UpToDate. It is hard to maintain open...
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Our end users might give up on UpToDate if they had to do too much, but UpToDate is easy to read,...
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We rarely have any problems or concerns with promises being kept. We did have an issue once with...
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We were looking to choose just one solution in this area for long-term use, and it hasn't happened...
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The information in the system is written by experts in the field, and they use references. That is...
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We have to add up our numbers every year to figure out our price. The vendor charges us per person....
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I would really like to see the vendor work better with others. Wolters Kluwer has taken over, and I...
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UpToDate is feasible for most users. It is integrated into the EMR, and that integration has worked...
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The organization’s intention is to keep UpToDate, but that could change if the finances don't work...
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I don't think that the vendor intentionally would not keep their promises. But they have been very...
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I would like Wolters Kluwer to communicate about training because they don't send anything. There is...
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With UpToDate, we sometimes have to contact three or four different people to at least get something...
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With the people that work for Wolters Kluwer, it is like there is a revolving door. People come in...
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With UpToDate, I need to request data. That process is okay, but it isn't as good as having...
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I have the UpToDate app on my phone, and it is a nice, quick, tertiary reference. It is very easy to...
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UpToDate is heavily utilized among our pharmacists and prescribers alike. UpToDate has a lot of...
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With UpToDate, it may take me 12 clicks to get to the actual content that I want, but the vendor...
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Wolters Kluwer has a new person working with us who we love, so maybe things will get better with...
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I use UpToDate to get my content. The solution is informative.
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Everybody seems to think that our pockets go on forever, but UpToDate is expensive.
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Wolters Kluwer knows that they have a corner on the market, and they charge us based on that and...
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I don't think that Wolters Kluwer works as hard as other vendors do to deliver new technology.
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Wolters Kluwer can be a little rude with us. When we have trouble with the system, they tend to get...
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We haven't had to speak directly with the vendor's executives, but I know that we have had meetings...
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Wolters Kluwer gave us a lot of pushback on DVDs. We felt that DVDs were an essential product for...
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Our doctors are excited to use UpToDate. It gets high satisfaction ratings when we do our physician...
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We are high utilizers of UpToDate. It provides good, factual, and quick information for us. Users...
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We get CME credit redemption. I am not sure whether people take advantage of that.
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We don't have a super huge price to pay for what we get. The price is really nothing compared to...
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Wolters Kluwer promised that they were going to have functionality that would allow us to look at...
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I wanted our organization to have UpToDate so that we would have better resources and wouldn't have...
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For the most part, UpToDate is current with its recommendations. We are trying to integrate the...
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I would like to see more of a commitment to leadership involvement from Wolters Kluwer. We spend a...
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I am not keen on UpToDate's patient education piece for medications. I wouldn't give that...
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There is a lot of COVID-19 information that gets published in UpToDate, and those who are using that...
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I can count on Wolters Kluwer to have the latest and greatest, and they are good about keeping their...
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I purchased UpToDate a while back to put on my mobile device, and it was expensive, but it was worth...
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UpToDate is intuitive, but it is always hard when Wolters Kluwer trains somebody in the...
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The system is very quick to get to the questions that I have. When using the system at the bedside,...
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I would typically call UpToDate a standalone product. It is not really integrated into our EMR. I...
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If we talk about pricing, I don’t think nickel-and-diming is an issue for Wolters Kluwer, but there...
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We have done some upgrades around integrating the product with the EHR as well as expanding it out...
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The core pieces of Wolters Kluwer's product work as promoted. The only area we may have had a little...
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All the providers are happy. I have never heard a provider complain about UpToDate. The system's...
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If providers have issues logging in, I call customer support. I give customer support the provider's...
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The information is so powerful. As a physician, I can dive into a unique disease and quickly know...
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The vendor keeps their promises, including the promise to keep the pricing aggressive and to not...
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The product does what the vendor committed that it would do, and the system doesn't really need...
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The product is relatively intuitive to use. There is in-product help if we want it, but the vendor...
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We have been significantly pleased with UpToDate based on my own personal use and also the feedback...
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Providers can access our EMR through UpToDate. That is new and is still in progress, but Wolters...
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Wolters Kluwer’s support is responsive, and we can get what we need when we need it. When we have...
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Wolters Kluwer could do better at being proactive. They do provide us with usage reports as well as...
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Since UpToDate is a web service, the content is continually upgraded. The upgrades happen seamlessly...
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I wouldn't recommend UpToDate in the sense that I would be a net promoter. But for anyone already...
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By telling our people what is the current expected standard of care, the product helps produce...
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Wolters Kluwer was very responsive with providing training materials for distribution and supporting...
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Our organization subscribes to UpToDate for our providers. I hope that the solution stays in our...
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In the past, we looked at another solution because there was significant interest in it from a...
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We didn't have any issues with UpToDate's implementation. I am not involved in getting new users on...
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As far as I know, UpToDate is not integrated with our EMR. I access UpToDate using my phone or by...
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The accessibility of the data Wolters Kluwer has is well organized, and they are doing constant...
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With UpToDate, the response time is really quick. We had a server update when we had to relink the...
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UpToDate has great value. There isn't often a time when I am seeing patients and I don't look up...
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UpToDate is expensive, but Wolters Kluwer is very good to work with when it comes to pulling the...
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Wolters Kluwer has other reference databases that are somewhat similar to UpToDate. If I am paying...
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The feedback we get from Wolters Kluwer depends a lot on our account representative. We had a great...
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UpToDate is expensive, but it is pretty much the industry standard. It is a very good product. Other...
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If we want to do an integration with UpToDate, the vendor will send over manuals and just tell us...
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We seamlessly access UpToDate within our EMR with single sign-on functionality.
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I have my sales representative for UpToDate, and then I have direct contact with the sales executive...
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If someone were calling me about UpToDate versus its competitor, I would tell them that they need to...
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UpToDate is working really well for us. Wolters Kluwer keeps the content current so our clinicians...
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Although it is hard to measure, UpToDate does drive outcomes. The content is good, and our...
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The system is a web resource, so it is always updated. The vendor started having some additional...
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I would buy the system again. The only big question is whether the price is going to continue to go...
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The vendor has really kept promises, but they have just been slow about some process updates for how...
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There are additional features that have been made available at an additional cost. It is debatable...
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There is minimal implementation required because the system is essentially either a web service...
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UpToDate does a great job of being a product that is meant to serve as essentially a clinical...
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UpToDate is expensive. Someone on the finance team always asks whether we really need it, but we...
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If we told all of the doctors that we were taking away UpToDate and replacing it with something they...
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When we started with UpToDate, some of our physicians had a difficult time knowing how to log in and...
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UpToDate is not integrated with our EMR yet, but we are working on that. Right now, the system is on...
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Wolters Kluwer is very good and responsive. They have good answers when we need help. I had...
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I use UpToDate all the time to look up disease states and treatments. I use the system for...
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I don't know whether we can measure outcomes with UpToDate, but I can say that having access to the...
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We didn't look at any other vendors besides Wolters Kluwer. We had the demo from them, and we really...
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My providers can get UpToDate any place they are. They don't have to be within the brick walls, and...
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I don't know any doctors who don't have access to UpToDate somehow. My organization has been...
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UpToDate is expensive, but Wolters Kluwer gives us a blanket charge. We pay it, and then we are done....
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Wolkers Kluwer helped our doctors sign up for UpToDate and get accounts. We had a little bit of...
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Wolter's Kluwer support is minimal. The support people don't have to do anything. Other than the...
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We have several of Wolters Kluwer's products. We really appreciate their partnership. Our providers...
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I like the way that we license UpToDate every year. We reevaluate the criteria for our license, get...
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My biggest complaint with Wolters Kluwer is that they have multiple products that they price...
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UpToDate helps us with clinical decision making. It is a great source of information, and we use it...
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We haven't had any concerns or issues with the content of UpToDate or the vendor’s service. I have...
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Wolters Kluwer doesn’t really charge us for every little thing, but there have definitely been some...
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We would like better integration into our EHRs. The providers placing a diagnosis could easily click...
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The physicians love the fact that they can have both mobile and office access. That is one of their...
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Wolters Kluwer has been really good with providing support. Having a direct representative that...
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Wolters Kluwer’s proactiveness is average. Little helpful hints, such as a users’ newsletter type...
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There isn't much training that Wolters Kluwer offers because the system is pretty intuitive. Any...
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Wolters Kluwer’s contract interchanges are quite difficult. They came out with a new contract a...
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Wolters Kluwer has a primary information system that most doctors and nurses want. However, the cost...
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UpToDate is static. Wolters Kluwer could improve the system by continuing down the path of...
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UpToDate has given us knowledge at the point of care, and that is a strength in the system because...
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UpToDate gets the job done. We hardly interact with the vendor's executives because our training...
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