UpToDate Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
UpToDate is really expensive, but we feel that the value is there, and it is our preferred product....
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Relationship
Wolters Kluwer’s customer service is top-notch. I have occasions where providers will reach out and...
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Value
There is one price for our EMR, another price for the mobile system, and another price for the...
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Culture, Value
Some facilities' medical staffs choose to pay for UpToDate, but some may be dropping it because it...
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Loyalty, Product
The last time I looked at UpToDate, it was still struggling with a clinical opinion. It would tell...
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Operations, Product
Our staff really loves UpToDate. It is definitely very easy to use with the way the navigation is...
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Value
UpToDate is an expensive product, and we maybe feel a little nickel-and-dimed.
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Product
The information, specifically the drug information, in UpToDate is not as comprehensive as the...
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Product
UpToDate is easy to use. We can search very quickly. The search feature is very straightforward.
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Product
UpToDate has probably become the most respected name out there. Doctors trust the quality of the...
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Product
I want to see UpToDate do a better job of integration with our EHR, ambient documentation, and AI so...
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Value
UpToDate is overpriced, but Wolters Kluwer shows us the bill ahead of time, and that is the price....
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Product
Wolters Kluwer just released some functionality to help us if we want our assessment plan to be more...
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Product, Value
Physicians love UpToDate and seem to think that they couldn't live without it. So it seems like it...
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Product
I remembered a recommendation that had been around for a few years, but it wasn’t in UpToDate’s...
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Product
UpToDate is easy to use because of the fact that users can download the app and have it on their phones....
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Value
As far as keeping promises goes, UpToDate is a little spicy, but for the most part, we are getting a...
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Value
We get our money's worth with UpToDate because we are making a majority of people happy. We have...
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Value
The cost is astronomical for UptoDate as opposed to another vendor's product. UpToDate costs about...
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Product
Residents have more exposure in medical school with UpToDate than with another product because...
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Culture, Value
I would not buy UpToDate again. It is way too expensive, and there are different products that are...
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Relationship
In UpToDate, the vendor is really pushing for things like interoperability. Wolters Kluwer is really...
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Operations, Value
There is really not much training with UpToDate. I don't have any interactions with the vendor. It...
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Culture
The vendor got a little too aggressive with sales over the years when trying to upsell some of their...
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Product
I have had demos of the vendor’s administrative dashboard and analytics that they built into...
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Loyalty, Product, Value
Things have been fine with Wolters Kluwer. There have been no real big developments. UpToDate has...
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Product, Value
UpToDate is a good product. It is a very in-depth source of drug and disease information. We are...
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Loyalty, Product
UpToDate has a great ability to go beyond the basics. If I'm familiar with a disease, I don't look...
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Value
Cost is always a factor with Wolters Kluwer. They know they have a good product, so it is very...
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Loyalty
I'm still having trouble integrating the product with our electronic medical record. But in the...
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Product
As an end user needing information content right away, UpToDate is superior in that it can give the...
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Product
UpToDate is very good at asking people what they like about the system. There are opportunities to...
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Product
I understand that the UpToDate system is written by people who provide the content, but there are a...
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Value
I am constantly getting flak from my hospital administration about how much UpToDate costs. Our...
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Relationship
Wolters Kluwer sends out emails about improvements and changes that they have made so that we are aware....
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Product
UpToDate is great because it interfaces with a good drug reference. It has drug-specific information...
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Product
With UpToDate, on the interaction screen, I wish that instead of pressing plus every time we want to...
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Culture
Wolters Kluwer gave us the package, and that was what they gave us. They gave us the option to have...
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Operations
With the very limited interaction we had with any training support people, we are very satisfied....
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Product, Value
UpToDate has been a very stable, effective, and useful resource that is becoming increasingly more...
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Loyalty, Value
The reason that we chose this product is that UpToDate is an outstanding resource. However, with the...
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Relationship
The service is very good. Wolters Kluwer has a very mature, built-out service, and it has...
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Value
The relationship is not as collaborative now as it has been in the past. Wolters Kluwer has really...
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Value
UpToDate is too expensive compared to other products. I haven't used other products, but from what I...
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Product
Wolters Kluwer’s integration workflow in UpToDate is a bit less than ideal. It has been a little...
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Operations, Product
Once we understand how to use UpToDate, it is good. The upgrades have been pretty invisible, so I...
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Loyalty, Relationship
Wolters Kluwer is proactive with me from the high-level standpoint of my specific department, but I...
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Product
I like UpToDate's ease of use and depth of content. It works like Google. We can quickly type in...
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Value
I wish Wolters Kluwer had more reasonable prices. The system is very expensive, and every time we...
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Culture
Wolters Kluwer's service is only proactive at contract renewal time. It would be nice if the vendor...
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Loyalty
I am fearful of what will happen when we go live on a new EHR. Wolters Kluwer has said we will have...
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Product
I appreciate the frequent updates of UpToDate and that Wolters Kluwer seems to update the topics at...
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Loyalty
If my organization asks me, I will say UpToDate should be part of our long-term plans. I hope it is....
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Operations
It has been a few years since we had UpToDate training. The last training session I remember was...
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Operations
Wolters Kluwer could do better with their patient education. There is usually basic patient...
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Operations, Product
I used to be more of a reference librarian, and I did a lot of searches. If there was something I...
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Relationship, Operations
Wolters Kluwer has wonderful patient education. They have The Basics for patients and Beyond The...
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Product
In UpToDate, we don't have the full pharmacology database, but I never have any trouble finding an...
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Product
UpToDate is almost a direct point-of-care database. So it seems like we always get something good...
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Product
I like UpToDate’s ease of use. It is very intuitive. It is well written in a style that a lot of our...
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Product
I would love to be able to integrate more images in UpToDate, particularly diverse images. Wolters...
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Product
I like UpToDate. It has a really nice layout, and it is easy to find drug information in the...
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Operations, Product
Wolters Kluwer's upgrades have been better. The vendor has been improving the product like they said...
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Relationship
Wolters Kluwer is usually pretty responsive. If the system goes down, we will hear about it right...
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Product
With UpToDate, I used to get stats about clinical outcomes. The vendor has to fill in evaluations...
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Value
We get our money's worth from the system, even though we have to pay an exorbitant price for it. I...
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Product
It is pretty easy to search for things in UpToDate. Most of our people are able to find what they...
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Product
UpToDate is integrated into our EHR, and a lot of our people use it for continuing education...
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Product
UpToDate has been around for as long as I can remember. I use the system's mobile application, and I...
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Loyalty, Value
UpToDate is too expensive, and I sincerely doubt that it is going to be in our long-term plans...
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Product
UpToDate is a great product. I have nothing bad to say about it. If someone asks me about certain...
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Relationship
Wolters Kluwer has great customer service and technical support. Whenever we have a technical issue,...
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Loyalty, Value
We looked at replacing UpToDate because some people were concerned about the cost, but UpToDate is...
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Product
UpToDate is kept up-to-date very well, and physicians seem to appreciate the way it is organized....
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Product
UpToDate’s ease of use is quite good. When people search UpToDate, the search results aren't...
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Relationship
Wolters Kluwer is not proactive at all. They never reach out unless I reach out to them first. I get...
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Product
UpToDate rarely crashes and doesn't give incorrect results. The search engine works well, and it is...
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Value
My recommendation for UpToDate is to bring the price down. It is expensive. I don't think UpToDate...
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Operations, Product
The practice guidelines are not as easy to go through in UpToDate as other programs, so I wish...
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Relationship
We have a representative at Wolters Kluwer, and anytime I need something, they are right there. They...
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Operations, Product
I don't have to teach UpToDate, but occasionally I have to tell people it is not the only deer in...
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Value
It is debatable whether I would buy the system again because of the price. It is so expensive, but...
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Relationship
The most important thing I would want a peer to know about UpToDate is that they are extremely...
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Product
Things have been great with UpToDate. It sort of runs itself. There is not much that needs to be...
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Operations, Product
I would like some promotional materials from Wolters Kluwer. The promotion of UpToDate is the most...
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Product
UpToDate meets the needs of my end users, but it doesn't meet my needs because I need UpToDate to...
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Culture
Wolters Kluwer came and explained everything people could do with UpToDate. They had a better...
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Culture
When it comes time for sales and to make sure that we are going to purchase UpToDate again, the...
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Operations
The vendor's initial training was good. If we had a question, our representative was responsive. A...
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Operations
I felt like the implementation of UpToDate was pretty seamless. I don't remember any issues. The one...
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Value
Wolters Kluwer was recently able to price UpToDate competitively, but they weren't able to do that...
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Loyalty
UpToDate has been on the table as an option for years. UpToDate is a product that is used in...
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Product
Other vendors' products are easier to use than Wolters Kluwer's. UpToDate got into the market and...
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Relationship
We don't need Wolters Kluwer’s support much; I haven't actually needed it.
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Product
I like that Wolters Kluwer is a well-known brand. The product brings in evidence-based resources,...
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Operations
With Wolters Kluwer, I haven't heard of any ongoing training. I don't know whether that means they...
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Product
We really do like Wolters Kluwer’s UpToDate articles; they are very good, and we are very satisfied...
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Loyalty, Relationship, Product
The most important thing for people to understand is if an organization has the ability to do a FHIR...
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Value
Whatever Wolters Kluwer says they will give us, they give us, but they do not give a penny more, and...
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Product
Wolters Kluwer can't and doesn't solve problems. They exaggerate the usage of the product, and they...
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Relationship
Wolters Kluwer hands out very pretty alleged statistics, and they say how wonderful they are. They...
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Culture
Wolters Kluwer is utterly brilliant at marketing. They have convinced a lot of people that UpToDate...
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Loyalty
We were going with another product, but one person came back to me with a real patient care issue...
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Loyalty, Product
UpToDate is a great education tool for both the residents and students. It always works well. I have...
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Relationship
When I run into problems on my phone using the app, they are usually easily corrected, so that...
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Product, Value
We have had an overall very positive experience with the vendor. Having the system integrated into...
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Culture, Relationship
We just had an interaction with the vendor where we were trying to get an account merged. There was...
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Value
Overall, the system is well liked by our customers who use it. It just continues to increase in...
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Product
UpToDate is something that is used house-wide by all our providers. There is a lot of information...
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Operations, Product
A lot of end users prefer UpToDate to other systems. UpToDate is more streamlined and easier to use,...
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Value
The online application is one price, but the vendor does charge extra for institutions to have...
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Relationship, Operations
Wolters Kluwer has multiple products. They are a very library-friendly organization. They tend to...
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