Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Value
We would love to offer an alternative system to our providers. We have done all sorts of tricks to...
Login or Create an Account to see details.
Relationship
We haven't gotten anywhere with any of the vendor's senior executives on any sort of strategic...
Login or Create an Account to see details.
Value
We would tell friends and peers who were considering UpToDate that it is the best product on the...
Login or Create an Account to see details.
Loyalty, Product
UpToDate is our go-to platform. From a clinical perspective, it is easy to sign on to. And if...
Login or Create an Account to see details.
Product
I couldn't be more pleased with what we get through UpToDate and the products we have with Wolters...
Login or Create an Account to see details.
Product
Overall, we are pleased and happy with UpToDate, and we don't have a lot of criticism for it. I...
Login or Create an Account to see details.
Operations
For the UpToDate implementation, the solution is turnkey, so the implementation was not a big deal....
Login or Create an Account to see details.
Product
We would like the product to have better searchability when we are looking for something specific.
Login or Create an Account to see details.
Product
The product works well. The write-ups are good. The information is excellent. The product is an...
Login or Create an Account to see details.
Loyalty, Product
UpToDate has historically not had dynamic decision support, and I think Wolters Kluwer is going to...
Login or Create an Account to see details.
Operations, Product
The only reason I wouldn’t rate training as the top score is there are still bells and whistles in...
Login or Create an Account to see details.
Operations, Product
UpToDate is my favorite product. It is my happiest product. It is the one that gives me the least...
Login or Create an Account to see details.
Loyalty, Relationship
I think Wolters Kluwer is going to want to engage their customer base in more of a council. Another...
Login or Create an Account to see details.
Relationship
Wolters Kluwer has been extremely responsive to requests we have made. I have been talking to them...
Login or Create an Account to see details.
Relationship
We could have engaged in some proactive conversations sooner than we did. We found out some...
Login or Create an Account to see details.
Operations
Wolters Kluwer offered integration with another product out of the blue. That integration is kind of...
Login or Create an Account to see details.
Loyalty
Wolters Kluwer’s delivery of new technology that meets our needs isn’t great right now, but I see...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Wolters Kluwer is working on improving their analytics to be able to handle the business. That is a...
Login or Create an Account to see details.
Product, Value
The clinicians and staff love UpToDate, and it has incredible usage.
Login or Create an Account to see details.
Product, Value
Wolters Kluwer doesn’t do much with UpToDate, and they don’t make as many changes as other vendors...
Login or Create an Account to see details.
Operations, Product
We have had some issues with UpToDate. We were trying to implement a new feature, and the process...
Login or Create an Account to see details.
Product
The product’s search functionality is very easy to navigate. Our customers love the product. They...
Login or Create an Account to see details.
Product
I like the fact that UpToDate is updated regularly to try and stay current with the latest updates...
Login or Create an Account to see details.
Product
I wish things were more searchable within the product’s full text. We would also like more...
Login or Create an Account to see details.
Operations, Product
UpToDate's integration with our EMR makes the solution really seamless for our users. Also, there...
Login or Create an Account to see details.
Culture, Value
In our negotiations with the vendor, we can't get a straight answer on prices, so I don't know...
Login or Create an Account to see details.
Product
What stands out about UpToDate is the fact that the system is always up-to-date and referenced....
Login or Create an Account to see details.
Product
The drug interaction is a bit clunky in UpToDate. There has to be an easier way to put in multiple...
Login or Create an Account to see details.
Relationship
I don't think I have ever spoken to anybody from Wolters Kluwer other than my regional salesperson.
Login or Create an Account to see details.
Culture, Value
We pay for each location where we have Wolters Kluwer's solution, and we would like the vendor to...
Login or Create an Account to see details.
Loyalty, Product
The one year that we moved to a different solution, I had a full-scale revolt. It was absolutely...
Login or Create an Account to see details.
Value
Wolters Kluwer's system is actually the most seamless of all our solutions because it is web based,...
Login or Create an Account to see details.
Product
Wolters Kluwer does a really good job of presenting the information. Searching and sorting are...
Login or Create an Account to see details.
Operations, Product
The vendor offers continuing medical education to nurses and physicians. That is certainly a nice...
Login or Create an Account to see details.
Product
UpToDate is a reference site, but there is no opportunity to integrate with other systems that I can...
Login or Create an Account to see details.
Value
Once we pay for UpToDate, everything is included. Wolters Kluwer doesn’t charge for any other thing...
Login or Create an Account to see details.
Product
When I look up a medication, UpToDate has many categories. But the recent upgrade bolded the...
Login or Create an Account to see details.
Product
I am certainly happy with UpToDate. The system is pretty intuitive and easy to use. It gives...
Login or Create an Account to see details.
Product
Residents love UpToDate. It is their favorite thing. When new people come in, the first thing they...
Login or Create an Account to see details.
Product
The system integrates really well with the EMR, and that is how most people use it. That allows...
Login or Create an Account to see details.
Value
UpToDate is very expensive. Every once in a while, when someone new is in the finance office, we...
Login or Create an Account to see details.
Relationship
Wolters Kluwer has promised to stay up-to-date, and they have done that. Wolters Kluwer eventually...
Login or Create an Account to see details.
Operations
We had issues with understanding what we had to do with UpToDate during the implementation.
Login or Create an Account to see details.
Value
I probably wouldn’t buy UpToDate again. I think the competing products out there have gotten a lot...
Login or Create an Account to see details.
Relationship
If I reach out, Wolters Kluwer is extremely responsive. I don’t notice when UpToDate’s upgrades...
Login or Create an Account to see details.
Product
UpToDate is predominantly a bedside tool, so doctors use it when they help patients. We have...
Login or Create an Account to see details.
Product
For people that have been with us for years, UpToDate works great. But if a new doctor comes on...
Login or Create an Account to see details.
Product
UpToDate keeps our doctors informed so they have the information they need to help their patients at...
Login or Create an Account to see details.
Value
UpToDate is super expensive, and that is what brings my satisfaction down. Even as we have expanded...
Login or Create an Account to see details.
Relationship
I have always found that the vendor has kept their promises. I don't know whether we have just been...
Login or Create an Account to see details.
Value
UpToDate is a little like Disney World where the up-front cost is enormous, and then once we are...
Login or Create an Account to see details.
Relationship, Operations
The integration with our EHR and mobile devices has gone very well. When we switched to UpToDate...
Login or Create an Account to see details.
Product
UpToDate is very good at what it is. I think that there are people who would like it to be something...
Login or Create an Account to see details.
Loyalty, Product, Value
We are part of a multifacility system and are a larger facility. There are upgrades and things that...
Login or Create an Account to see details.
Culture, Culture, Relationship, Relationship
The last couple of times that I have needed support from Wolters Kluwer, they have come back and...
Login or Create an Account to see details.
Value, Value
UpToDate is very expensive, and compared to other similar products, it is much more expensive. But...
Login or Create an Account to see details.
Product, Product
We like UpToDate's layout. We mainly use the system as a drug-interaction resource. It has an easy...
Login or Create an Account to see details.
Product
UpToDate has a wide breadth of content, and it is easy to search for and find quick answers. The...
Login or Create an Account to see details.
Relationship
The vendor's customer service is not as great as it was. The vendor is not sending emails and...
Login or Create an Account to see details.
Product
We have not been able to prioritize integrating UpToDate with our EHR, so currently, it can’t do...
Login or Create an Account to see details.
Loyalty, Product
When we talked to our providers, by far the majority said they preferred UpToDate to another similar...
Login or Create an Account to see details.
Loyalty, Product
UpToDate is the most-used point-of-care tool in our organization, so the expectations of our...
Login or Create an Account to see details.
Relationship
Wolters Kluwer has been more proactive with us recently. We also have ongoing meetings with the...
Login or Create an Account to see details.
Relationship, Operations
Things are going well with UpToDate. Every now and then, we have glitches, but for the most part, we...
Login or Create an Account to see details.
Culture
Wolters Kluwer is a pushy company. We had an extra feature in our contract as an optional thing that...
Login or Create an Account to see details.
Relationship
We have multiple Wolters Kluwer products, and they don’t integrate as well with each other as they...
Login or Create an Account to see details.
Culture
Wolters Kluwer has a really complicated algorithm for how they price an organization of our size....
Login or Create an Account to see details.
Value, Value
The larger our organization gets, the more expenditure we will have with our point-of-care products....
Login or Create an Account to see details.
Loyalty
Wolters Kluwer always talked about getting to the point where we could directly order from our flow...
Login or Create an Account to see details.
Relationship
We have such a good relationship with Wolters Kluwer that I don't know whether there is anything I...
Login or Create an Account to see details.
Product
UpToDate is integrated into our EMR, and people can access it rather seamlessly, and things are...
Login or Create an Account to see details.
Product
UpToDate has an easy, quick answer format and a simple user interface. Most clinicians already know,...
Login or Create an Account to see details.
Relationship
Wolters Kluwer has amazing customer service. They have a number that our users can call, and their...
Login or Create an Account to see details.
Product
I like the breadth of knowledge inside the system. The system helps our users, but it can sometimes...
Login or Create an Account to see details.
Product
I appreciate the partnership that UpToDate has with other non-EMR solutions. However, I would like...
Login or Create an Account to see details.
Operations, Product
I wish that I had a little more insight into who is using UpToDate in a geographic sense. I would...
Login or Create an Account to see details.
Operations
We have a hard time getting the Wolters Kluwer folks to get out here and train us.
Login or Create an Account to see details.
Product
The product doesn't have a lot of integration capabilities at this point, unfortunately, and the...
Login or Create an Account to see details.
Relationship
The vendor's help desk team is awful. Their system is “!#$%&” backward. The vendor deletes my unread...
Login or Create an Account to see details.
Relationship, Product
UpToDate really hasn’t changed. It is still the same old product. Wolters Kluwer has an attitude...
Login or Create an Account to see details.
Product
The vendor is not following the industry standard for statistics. The way that the vendor counts...
Login or Create an Account to see details.
Relationship, Product
Wolters Kluwer is as strong in terms of analyzing all the available literature. When they cite...
Login or Create an Account to see details.
Product
UpToDate is a true bedside product. Anyone can use the platform.
Login or Create an Account to see details.
Product
Our providers like to use UpToDate because that is where they go if they want to know the way that...
Login or Create an Account to see details.
Product
UpToDate does things with FHIR, and those things are really impressive.
Login or Create an Account to see details.
Product
Wolters Kluwer said that the product could integrate with our EMR, but it is still not integrated,...
Login or Create an Account to see details.
Value
We have reason to believe that we are paying the vendor for providers who were at our hospital...
Login or Create an Account to see details.
Relationship
It seems like whenever I try to talk to someone at UpToDate, I get referred back to one person, so I...
Login or Create an Account to see details.
Loyalty, Product
I would buy the product again because the physicians demand to have access to this product. UpToDate...
Login or Create an Account to see details.
Relationship
Wolters Kluwer does keep their promises, but they don't make promises often.
Login or Create an Account to see details.
Loyalty, Product
We are pretty happy with the content. At the moment, I don't see any obvious improvements that need...
Login or Create an Account to see details.
Product
It was not always seamless to connect UpToDate to our platforms so we could have CME functionality....
Login or Create an Account to see details.
Operations, Product
The patient handouts are not integrated with our EMR. The handouts are not really designed for...
Login or Create an Account to see details.
Relationship
The support people have been excellent during the few times that I have needed to get ahold of them....
Login or Create an Account to see details.
Culture
We have some meetings periodically with Wolters Kluwer where the vendor tries to promote their...
Login or Create an Account to see details.
Product
We can put UpToDate on our tablets to input quick queries and get answers. When physicians need to...
Login or Create an Account to see details.
Product
Our physicians prefer using UpToDate because they are used to it. It is a familiar system to them....
Login or Create an Account to see details.
Loyalty
UpToDate is absolutely part of our long-term plans. We only recommend UpToDate; we don't use other...
Login or Create an Account to see details.
Product
The vendor is pretty good about upgrading the mobile app. I don't have any needs that aren't being...
Login or Create an Account to see details.
Product, Value
UpToDate is an amazing asset.
Login or Create an Account to see details.
Value
I think the product costs a lot; it is very expensive for private physicians who buy it on their own....
Login or Create an Account to see details.
Product
The authors of UpToDate are very transparent about the fact that the literature is not great. There...
Login or Create an Account to see details.
Relationship, Operations
One of Wolters Kluwer's strengths is that they have recognized experts in the field. That name...
Login or Create an Account to see details.
Product
UpToDate covers just about any clinical topic we could imagine needing information on. It has...
Login or Create an Account to see details.
Operations, Product
UpToDate doesn't require a lot of training. It is very intuitive.
Login or Create an Account to see details.
Relationship
Wolters Kluwer does UpToDate and Ovid, but those products are in different silos, and sometimes one...
Login or Create an Account to see details.
Operations
The implementation across our organization went fairly easily and pretty seamlessly. That was...
Login or Create an Account to see details.
Relationship
Right around the time when our invoice is due, we get a flurry of emails from the vendor asking how...
Login or Create an Account to see details.
Product
The vendor is resting on their laurels with UpToDate. The product is excellent, and it has always...
Login or Create an Account to see details.
Product
UpToDate gets things done. It is up-to-date. Our doctors love it. UpToDate is the best in the world...
Login or Create an Account to see details.
Product
I wish I could put UpToDate and another program together. That way, I would be able to search for...
Login or Create an Account to see details.
Relationship
Wolters Kluwer is good about notifying us of when there is going to be an upgrade or downtime, and...
Login or Create an Account to see details.
Culture
We have found that Wolters Kluwer has been more reasonable recently than they have been in the past...
Login or Create an Account to see details.
Operations
Wolters Kluwer meets with us every year, even though we implemented the system a long time ago. They...
Login or Create an Account to see details.
Culture
Wolters Kluwer has the best product out there. We have multiple products from them, but we have an...
Login or Create an Account to see details.
Value
Some of our librarians have concerns about UpToDate with regard to the level of evidence and things...
Login or Create an Account to see details.
Product, Value
We would buy the product again for our patrons because they absolutely love it. The product is...
Login or Create an Account to see details.
Relationship, Product
UpToDate is uber current; the vendor is really good about doing updates.
Login or Create an Account to see details.
Operations
The initial training was all self-directed; it was not something that was presented to us. We don’t...
Login or Create an Account to see details.
Relationship, Product
UpToDate does not integrate with other solutions we use, but the vendor is supportive.
Login or Create an Account to see details.
Value
We have to justify the price of everything at our organization. If we have something that isn't...
Login or Create an Account to see details.
Loyalty, Value
Our physicians love UpToDate so much that when it came down to a price that we could stomach, we...
Login or Create an Account to see details.
Product
No product can stand on its own. UpToDate doesn't need to do everything because that isn't its goal....
Login or Create an Account to see details.
Loyalty
We do not see UpToDate as a long-term viable solution largely based on the presumption that Wolters...
Login or Create an Account to see details.
Value
We have evaluated the vendor's Pathways offering and some other items that theoretically integrate...
Login or Create an Account to see details.
Relationship
We don't really ask anything of Wolters Kluwer, but they do meet what they promise within their...
Login or Create an Account to see details.
Product
Wolters Kluwer updates the content in UpToDate, but they don't really update the technology. The...
Login or Create an Account to see details.
Product
I like UpToDate. It is very, very helpful. We can’t remember everything, so we can just type...
Login or Create an Account to see details.
Product
UpToDate is easy to use. I am used to going to my iPad for the Lexicomp product, so I sometimes...
Login or Create an Account to see details.
Product
We love UpToDate. It is an invaluable point-of-care database. The information is spot-on. We can...
Login or Create an Account to see details.
Product
I really like UpToDate, and I use it quite often. The system does a good job of meeting our needs....
Login or Create an Account to see details.
Loyalty, Operations, Product
At first, we struggled a little bit to find how to navigate UpToDate's phone app. However, once we...
Login or Create an Account to see details.
Relationship
I used UpToDate quite a bit during the COVID-19 pandemic to keep up with what was going on with some...
Login or Create an Account to see details.
Product
The solution's treatment pathway is good, but we don't have most of the options that the product...
Login or Create an Account to see details.
Preferences