Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
UpToDate Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
The product is easy for staff members to find and use. It is updated and geared more toward medical...
Login or Create an Account to see details.
Director
UpToDate provides some CE credit when we go on. If we are registered and look things up, it will...
Login or Create an Account to see details.
CMIO
We would sign up for UpToDate in a heartbeat. If we take cost out of the equation, it is a great...
Login or Create an Account to see details.
CMO
I don't think there is an easily measurable way from the data that we get on Lexicomp Online to tell...
Login or Create an Account to see details.
CMO
The providers find Lexicomp Online useful, especially the drug interaction checking. It is...
Login or Create an Account to see details.
CMO
In Lexicomp Online, the way we search for the medications to do medication interaction checking can...
Login or Create an Account to see details.
Director
We like UpToDate's usability. In comparison to other vendors' products, Wolters Kluwer's product is...
Login or Create an Account to see details.
Director
Wolters Kluwer is very receptive and good. Whenever I have a question or concern, they are always...
Login or Create an Account to see details.
Director
Wolters Kluwer's product line has new options and provides new functionality, but we aren't always...
Login or Create an Account to see details.
VP/Other Executive
We could benefit from more training sessions. Wolters Kluwer has their own vision, but I am not sure...
Login or Create an Account to see details.
VP/Other Executive
Wolters Kluwer has a name in the industry, so I am likely to recommend them to others for...
Login or Create an Account to see details.
VP/Other Executive
Wolters Kluwer keeps their promises when we speak with them. We tend to not hear from the vendor...
Login or Create an Account to see details.
VP/Other Executive
There are long intervals where we don't really hear from Wolters Kluwer. Proactiveness isn't one of...
Login or Create an Account to see details.
CMO
We have had UpToDate for many years, and I see no end in sight. We would like to stay a Wolters...
Login or Create an Account to see details.
CMO
UpToDate is clearly a great product, but I think it is more expensive than it needs to be. If there...
Login or Create an Account to see details.
CMO
The vendor has excellent support. But our sales representative that we work with is not proactive....
Login or Create an Account to see details.
Director
The vendor has a nice suite of products. Our physicians love UpToDate. Probably the thing they love...
Login or Create an Account to see details.
Director
We had issues, and within the same day, the system was back up. That was the vendor's first...
Login or Create an Account to see details.
Director
I have to deal with a different vendor representative for each one of my Wolters Kluwer products....
Login or Create an Account to see details.
Manager
Wolters Kluwer's customer service and help desk have been very responsive. UpToDate is wonderful.
Login or Create an Account to see details.
Manager
When talking about the vendor's business model, marketing, pricing, and sales force, I have...
Login or Create an Account to see details.
Manager
If I were talking to a small community hospital, I probably wouldn't recommend this product. But if...
Login or Create an Account to see details.
UpToDate is integrated with our EMR. I can get UpToDate to the correct page from the problem list or...
Login or Create an Account to see details.
The users don’t need much training with UpToDate. The amount of training isn’t much, but it doesn’t...
Login or Create an Account to see details.
Director
I didn’t find UpToDate Advanced, which is the care path support system, to be terribly valuable. We...
Login or Create an Account to see details.
Director
We haven’t done any recent upgrades. We have never had trouble with our current version of the...
Login or Create an Account to see details.
Director
The vendor is very supportive. But as long as I have been involved, we haven't really utilized the...
Login or Create an Account to see details.
Director
The best thing Wolters Kluwer does is provide quality education content for providers. The peer...
Login or Create an Account to see details.
Director
The search function could be improved. It is a bit primitive. It has gotten better over the years,...
Login or Create an Account to see details.
Director
Wolters Kluwer could have been a little more proactive in teaching us about some of the HL7 input...
Login or Create an Account to see details.
Manager
Because my users want UpToDate, I would buy it again. There isn't a comparable product. UpToDate's...
Login or Create an Account to see details.
Manager
Wolters Kluwer charges quite a bit for little things. Wolters Kluwer's pricing formula is very...
Login or Create an Account to see details.
Manager
There is an opportunity for improvement when it comes to UpToDate's integration. UpToDate is not...
Login or Create an Account to see details.
Physician
There are little things we hear from clinicians that they wish the system could do, but those are...
Login or Create an Account to see details.
Physician
The support people are pretty good. I never have any trouble with them; they are always there for...
Login or Create an Account to see details.
Physician
The vendor is trotting out new products that are essentially add-ons. The system is very expensive...
Login or Create an Account to see details.
Physician
What makes the system the most wonderful is that it offers an expert opinion. We are an...
Login or Create an Account to see details.
Physician
I think my score will still be the same a year from now; I could see it being the same ten years...
Login or Create an Account to see details.
Manager
It would be awesome if the vendor added an abbreviation component. There is a need for the medical...
Login or Create an Account to see details.
Manager
UpToDate does a good job of driving outcomes. I would highly recommend the system. If my budget were...
Login or Create an Account to see details.
Manager
UpToDate deals with expert opinions. Our doctors were exposed to UpToDate before other products in...
Login or Create an Account to see details.
Manager
We know up front what things cost, but the costs for UpToDate are outrageous. If I ran the zoo, I...
Login or Create an Account to see details.
Manager
UpToDate is horribly expensive. However, it would be hard for us to drop the solution because it is...
Login or Create an Account to see details.
Manager
UpToDate has improved a lot, but it still has room to improve more. The vendor could bump up their...
Login or Create an Account to see details.
Physician
When I think of an implementation, I don’t just think of the content; I also think of the delivery....
Login or Create an Account to see details.
Physician
I have another clinical reference that sends me emails on a daily basis letting me know when certain...
Login or Create an Account to see details.
Physician
UpToDate notifies me when I have to sign on so that I don't lose access on my iPhone because that is...
Login or Create an Account to see details.
Physician
I always like to have comparative resources, so I use UpToDate as well as other clinical references...
Login or Create an Account to see details.
Manager
UpToDate is used as a critical diagnostic tool. It is fabulous. We can search the system for...
Login or Create an Account to see details.
Manager
Our clinicians use UpToDate a lot. We looked at replacing it with another product and ran some...
Login or Create an Account to see details.
Manager
UpToDate doesn't have any kind of backup. The solution has citations to articles and publications,...
Login or Create an Account to see details.
Manager
UpToDate is better than it used to be. The vendor used to be very pushy. They have backed off now...
Login or Create an Account to see details.
Physician
Wolters Kluwer does not do a good job of telling me the quality of the evidence. There is no quality...
Login or Create an Account to see details.
Physician
I don’t get notified when updates come out. I have not seen a solution for EBM yet, so that is a big...
Login or Create an Account to see details.
Physician
The vendor does not do a very good job of providing algorithms or tools for clinical decision...
Login or Create an Account to see details.
Manager
UpToDate’s statistics are not COUNTER 5 compliant. The statistics are not believable. They do not...
Login or Create an Account to see details.
Manager
I have no loyalty to UpToDate because the representatives are new. The representatives are very...
Login or Create an Account to see details.
Manager
If the choice were mine, I would not buy a product from Wolters Kluwer again. Wolters Kluwer has not...
Login or Create an Account to see details.
Manager
We were out the door and were not going to continue with Wolters Kluwer, but we had one particular...
Login or Create an Account to see details.
Manager
The doctors adore the service. The vendor allows us to get continuing medical education. That is all...
Login or Create an Account to see details.
Manager
I am hoping that another system will be a worthy substitute for UpToDate; that would make me very...
Login or Create an Account to see details.
Manager
The product definitely has value. It gives us a 15-page description of whatever we are talking...
Login or Create an Account to see details.
Manager
The vendor doesn't really do any training to speak of. They just assume people know how to use the...
Login or Create an Account to see details.
Manager
The system is meeting the end users needs in terms of the product doing the job for them. The vendor...
Login or Create an Account to see details.
Manager
The vendor fights us on updates. We need to do things differently in our environment. The vendor...
Login or Create an Account to see details.
Manager
I recently had a conversation with the vendor's leadership in order to express our concerns. That...
Login or Create an Account to see details.
Manager
The system being part of our long-term plans depends on whether we can afford it. The system is very...
Login or Create an Account to see details.
Manager
UpToDate is an electronic database. The vendor is receptive when we notice that there is new...
Login or Create an Account to see details.
Manager
From a disease-state perspective, UpToDate is heavily used by our providers. It allows us to...
Login or Create an Account to see details.
CMIO
The product is consistent in terms of the accuracy of the information. The information is written...
Login or Create an Account to see details.
CMIO
With the product, the accurate and up-to-date information is more important than the functionality....
Login or Create an Account to see details.
Director
Our ratings for Wolters Kluwer are a little bit higher now because the doctors are using the...
Login or Create an Account to see details.
Manager
Wolters Kluwer does not avoid charging. The system costs about a gazillion more dollars than our...
Login or Create an Account to see details.
Manager
Overall, our satisfaction is certainly high if we forget about the money. The technical support and...
Login or Create an Account to see details.
Manager
Wolters Kluwer has done a great job of supporting us through the COVID-19 crisis. They have opened...
Login or Create an Account to see details.
Manager
We have been with UpToDate for many years because our doctors prefer it. If we had to choose between...
Login or Create an Account to see details.
Manager
UpToDate is extremely expensive. It is more expensive than the other product we use. We really have...
Login or Create an Account to see details.
CIO
I am very happy with the services that Wolters Kluwer provides. UpToDate is the first place I go...
Login or Create an Account to see details.
CIO
UpToDate's upgrades are seamless. When new content comes out, our tablets get a notice that new...
Login or Create an Account to see details.
Manager
I won't say that UpToDate is not user friendly or that it has a lot of flaws. I guess that users who...
Login or Create an Account to see details.
Manager
I wouldn’t recommend UpToDate. That isn't about the content or quality; it is more about the price....
Login or Create an Account to see details.
Manager
Wolters Kluwer's administrative department is very messy. A few years ago, the vendor...
Login or Create an Account to see details.
Manager
Wolters Kluwer is not very communicative. I have spoken with my representatives, but I don’t know...
Login or Create an Account to see details.
Manager
Everybody is hypnotized by UpToDate. It is like a drug. People are so hooked on the product that...
Login or Create an Account to see details.
CMIO
UpToDate has new information and new features out there that they could do a better job of...
Login or Create an Account to see details.
CMIO
UpToDate isn’t really upgraded. It is a website, and we don’t use the website. UpToDate is not as...
Login or Create an Account to see details.
CMIO
UpToDate is hard to rate for driving outcomes because it is very dependent on providers. UpToDate is...
Login or Create an Account to see details.
Analyst/Coordinator
We use UpToDate all the time. It is our primary go-to place for information. What we need is rarely...
Login or Create an Account to see details.
Analyst/Coordinator
I would tell other providers to definitely purchase UpToDate. It is very helpful and saves a lot of...
Login or Create an Account to see details.
VP/Other Executive
UpToDate has the best data out there for point-of-care delivery. It is an excellent product.
Login or Create an Account to see details.
VP/Other Executive
Great people are writing the articles in UpToDate. The articles have expert quality, and references...
Login or Create an Account to see details.
VP/Other Executive
UpToDate is kind of clunky to access in our system because we have to go through the EMR. I would...
Login or Create an Account to see details.
Manager
UpToDate has improved. It is more evidence based than it used to be. When UpToDate started out,...
Login or Create an Account to see details.
Manager
We used to have another product that our physicians miss. They found that product easier to use than...
Login or Create an Account to see details.
Manager
UpToDate is never upgraded. In some ways, that is not a bad thing. The product works as intended. I...
Login or Create an Account to see details.
Manager
UpToDate rarely delivers new technology. The product has looked the same for I can't remember how...
Login or Create an Account to see details.
Manager
As far as I can tell, the vendor gives no support. There is support, but finding somebody is tricky....
Login or Create an Account to see details.
Manager
I don't think UpToDate is worth the money that the vendor charges. I think the vendor overcharges. I...
Login or Create an Account to see details.
Director
I haven’t had any contact with Wolters Kluwer during the COVID-19 crisis except for an email. We...
Login or Create an Account to see details.
Director
Wolters Kluwer nickel-and-dimes more than other vendors we work with, especially for certain products....
Login or Create an Account to see details.
Director
I don’t think Wolters Kluwer has really given us much new technology in the past year.
Login or Create an Account to see details.
Manager
UpToDate is becoming engrained in the medical culture. Clinicians get it as they grow up, so to...
Login or Create an Account to see details.
Manager
I know Wolters Kluwer has a clinical pathways product, which we will be evaluating again. It has a...
Login or Create an Account to see details.
Manager
UpToDate is extremely expensive, and there is no way to evaluate whether it directly impacts...
Login or Create an Account to see details.
Manager
It is always difficult to rate UpToDate because it is a very expensive product, and we have some...
Login or Create an Account to see details.
Manager
UpToDate has modules, and we pretty much have all of the modules now. We are no longer in the...
Login or Create an Account to see details.
Manager
UpToDate is outstanding. For COVID-19, Wolters Kluwer added portals on top of their existing...
Login or Create an Account to see details.
CMO
Wolters Kluwer has had some useful information on their site for COVID-19. The challenge for them is...
Login or Create an Account to see details.
CMO
We used to have a site license for UpToDate, and then Wolters Kluwer priced themselves out of our...
Login or Create an Account to see details.
CMO
With UpToDate, I just turn it on and it works. I don’t have to worry about it. The implementation is...
Login or Create an Account to see details.
CMO
Wolters Kluwer doesn’t really have ongoing training. Integration is not really applicable to them...
Login or Create an Account to see details.
CMO
I love UpToDate. I like how it works. I have never really needed support from Wolters Kluwer; UpTo...
Login or Create an Account to see details.
Director
I cannot live without UpToDate. I cannot work five minutes without it. Even recently, it has saved...
Login or Create an Account to see details.
Director
We recently upgraded, and Wolters Kluwer offered that upgrade to everybody through our network. That...
Login or Create an Account to see details.
Director
I hate to admit it, but I have never had to use Wolters Kluwer's support. UpToDate has always been...
Login or Create an Account to see details.
Director
My experience with UpToDate has been over several years. A young new physician came on board and was...
Login or Create an Account to see details.
Director
I have a very good clinical pharmacist who uses UpToDate a lot. That person had a patient that hit...
Login or Create an Account to see details.
Director
I use the solution multiple times a day on a daily basis. I don't even want to take a phone call at...
Login or Create an Account to see details.
Manager
Wolters Kluwer put out their information about COVID-19. I believe they have allowed free access to...
Login or Create an Account to see details.
Manager
UpToDate will absolutely be a part of our long-term plans if Wolters Kluwer doesn't keep raising the...
Login or Create an Account to see details.
Manager
When doctors are doing their medical records, they can cut and paste information from UpToDate and...
Login or Create an Account to see details.
Manager
UpToDate hasn't changed much. Wolters Kluwer offered the phone platform for CME, and that is good.
Login or Create an Account to see details.
Manager
We have issues with cost, and sometimes when we have a problem, it takes a little more time to get...
Login or Create an Account to see details.
Manager
There is a representative for Wolters Kluwer who is a resounding nine out of nine. That person has...
Login or Create an Account to see details.
Manager
What I like about the content in UpToDate is the ease of navigating. The content in UpToDate is...
Login or Create an Account to see details.
Manager
I like that Wolters Kluwer is willing to integrate the system with EMRs. Their reputation is valued...
Login or Create an Account to see details.
Manager
I don’t like Wolters Kluwer’s pricing schedule. They double charge institutions for their...
Login or Create an Account to see details.
Physician
UpToDate is a good, quick reference for conditions that we don’t even know. It is great because I...
Login or Create an Account to see details.
Physician
The integration with the EMR is a little cumbersome, and I wish we could smooth those wrinkles out....
Login or Create an Account to see details.
Physician
Wolters Kluwer had no promises made by representatives. All of our expectations came by word of...
Login or Create an Account to see details.
Physician
Ongoing training from Wolters Kluwer is idiot proof. We just open it up and start learning....
Login or Create an Account to see details.
Physician
Wolters Kluwer has developments that make things easier, such as being able to edit off of the...
Login or Create an Account to see details.
Preferences
Related Blogs
Disruption in the Clinical Documentation Improvement Market