2024 Best in KLAS – Global Software - Cover
News Release

February 07, 2024
Contact: Joshua Schneck

2024 Best in KLAS – Global Software

SALT LAKE CITY, UT, February 7, 2024 – KLAS published today the 2024 Best in KLAS – Global Softwareâ report. This report highlights the top performing global (non-US) acute care EMR, PACS, digital pathology, and virtual care vendors in 2023, broken out by global region. For 2024 Best of KLAS winners in the US market, see the 2024 Best in KLAS – Software & Services report, also published today.

Regional category winners for global acute care EMR are: IQVIA Arcus Air HIS in Asia/Oceania, Epic EpicCare Inpatient EHR in Canada, Dedalus ORBIS in DACH (Germany, Austria and Switzerland), Softway Medical Hospital Manager in France, Epic EpicCare Inpatient EHR in northern Europe, Dedalus Care (HCIS) in southern Europe, Epic EpicCare Inpatient EHR in UK/Ireleand, MV Soul in Latin America, and Oracle Health Millennium PowerChart in the Middle East/Africa.

Regional winners for PACS include Fujifilm Synapse in Asia/Oceania, Sectra PACS in Canada, VISUS JiveX in DACH, Sectra PACS in northern Europe, Sectra PACS in southern Europe, Intelerad Insight PACS (Insignia) in UK/Ireland, Pixeon PACS Aurora in Latin America, and Agfa HealthCare Enterprise Imaging for Radiology in the Middle East and Africa. The winner for digital pathology – Europe, is TRIBUN Health CaloPix and the winner for shared care records/HIE – Europe is Intersytems Healthcare Unified Care Record.

Steve Low, President of KLAS Research, congratulated the winners. “The 2024 Best in KLAS – Global Software report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers. These distinguished winners have demonstrated exceptional dedication to improving and innovating the industry, and their efforts are recognized through their inclusion in this report. Congratulations to all the winning vendors for setting the bar for excellence in healthcare IT! KLAS continues to be committed to creating transparency and helping providers make informed decisions through our accurate, honest, and impartial reporting.”

Key Learnings from 2024

Patient engagement gains energy. Better engaging with patients throughout their healthcare journey is a top priority for healthcare organizations around the globe; nearly two-thirds of organizations interviewed by KLAS worldwide report that patient engagement technology is a high priority for IT investment in the next one to two years. Many are already leveraging patient engagement technologies to some degree, with a focus in coming years on consolidating functionalities through the patient portal and broadening and simplifying patient access to healthcare services.

EHR optimization and expansion a continued priority. Around the world, healthcare organizations continue to focus their IT investment efforts on optimizing their existing technologies, particularly the EHR. This includes improving adoption and usability for end users across clinical areas as well as leveraging more data-driven capabilities from EHR vendors to further optimize operations. In 2024, KLAS will publish two reports, focused on the Middle East/Africa and the UK/Ireland, that examine the adoption and performance of EHR vendors’ broader portfolios.

Healthcare organizations push toward the cloud. In tandem with EHR optimization efforts, many healthcare organizations are looking to modernize and lighten their IT infrastructure, with more and more looking to the cloud. While cloud adoption is still early, plans are becoming more concrete; over two-thirds of organizations interviewed by KLAS report being in at least the early stages of cloud adoption. Additionally, cloud strategy and transformation is the area in which healthcare organizations most frequently report plans to engage a services firm for advisory work.

For full details, please see the report.

2024 Best in KLAS definitions. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS 2024 is based on information obtained from more than 26,000 evaluations. These interviews represent the opinions of healthcare professionals and clinicians from more than 5,000 healthcare organizations and measure more than 1,100 healthcare technology products and services.

About KLAS

 KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on X and LinkedIn. Learn more at: klasresearch.com.