News Release

CONTACT INFORMATION:
April 23, 2015
Contact: Joshua Schneck
KLAS
+1 (801) 404-5427
josh@snowcommunications.com

athenahealth, Epic and Medfusion Most Effective at Helping Drive Patient Portal Adoption

OREM, Utah - April 23, 2015 - athenahealth, Epic and Medfusion are the most effective vendors at helping their customers drive patient portal adoption, with all three vendors having over half of their customers report that at least 20% of patients have accessed the portal-a number well beyond the meaningful use bar of 5%. These findings and more are included in the recent KLAS report entitled "Patient Portals 2015: Adoption beyond Meaningful Use."

As part of this report, KLAS interviewed 186 healthcare provider organizations to determine which vendors have proven to best meet current needs while also developing solutions for a more strategic tomorrow. The report analyzes three flavors of portals: enterprise, ambulatory and EMR agnostic. The focus of the report is to examine product performance, vendor guidance and other factors that impact providers' ability to achieve success with patient portal adoption.

"Value-based care is forcing patient portals to evolve from being merely tools for reactive regulatory compliance to becoming valuable instruments that allow patients to proactively engage in their own care," said report author Coray Tate. "Providers report that vendor guidance and functionality that patients find useful, such as billing and self-scheduling, are the most effective ways to encourage portal adoption among patients."

For access to the report visit KLAS online at klasresearch.com/reports. The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS 
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

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