Do clinicians have the interoperability they need? - Cover
News Release

October 11, 2016
Contact: Joshua Schneck

Do clinicians have the interoperability they need?

KLAS Research publishes “Interoperability 2016: From a Clinician View - Frustrating Reality or Hopeful Future”

Only 6% of healthcare providers report that information accessed from exchange partners on a different EMR is delivered in an effective way that facilitates improvement to patient care. Using the interoperability measurement tool defined and agreed upon by both healthcare providers and HIT vendors in October 2015, KLAS published their 2016 interoperability findings today. The low rate of impactful exchange starts with availability; respondents reported reasonable access only 28% of the time. When the aspect of easy-to-locate available records is included, the affirmative response rate drops to only 13%, and when you add on the requirement of receiving and locating that data in the clinician’s workflow, 8% of providers remain. Considering the challenges associated with access, location of records and ease of use within the workflow, the 6% rate of providers meeting all the previous criteria and positively impacting patient care is easier to understand.

Researchers also questioned healthcare providers about their experiences with CommonWell and Carequality. Providers reported optimism about the potential of these initiatives to dramatically improve nationwide interoperability. Each initiative claims thousands of participating providers, while KLAS validation efforts indicate a relatively small subset of providers are actively sharing data today.

vendors included in the study

“There is widespread agreement that a high level of interoperability across different EMRs is imperative to improving patient care. This report illustrates the considerable amount of work that still needs to be done in order to achieve impactful record exchange. We learned that challenges related to effective sharing, especially with a different EMR vendor than your own, are experienced across all facility types and across all vendors,” said Bob Cash, VP of provider relations at KLAS. “No vendor community stood out as exceptional in consistently and effectively sharing with partners using a different EMR. The good news? Vendors and providers seem committed to working through challenges identified in the study, and this year’s findings will serve as a baseline for tracking progress in coming years.” 

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter