Few Vendors Stand Out in Turbulent Small-Practice EMR Market

OREM, Utah - March 19, 2015 - Cerner and PCC have been rated as the top performers for small physician practices, with Cerner being top rated for broad-use EMRs and PCC for specialty-specific EMRs. This at a time when just more than one-quarter of providers at small practices feel stuck with or plan to leave their current EMR vendor. These findings and more were published in the latest KLAS report, "New Leaders in the Small-Practice Market: Ambulatory EMR Performance 2015 (1-10 Physicians)."

As part of this study, KLAS learned that nine out of 20 small-practice EMR vendors have one-third of their customers wanting or planning to leave. The primary frustrations cited by providers are poor usability, missing functionality, and unreliable vendor support. PCC, Cerner, GE Healthcare, Greenway PrimeSUITE and athenahealth are the only vendors with less than 20% of their customers wanting or planning to leave.

"Small physician practices are really feeling the pressure of keeping up with regulations such as meaningful use. These and other pressures are causing a huge number of providers to report dissatisfaction with their current solutions," said report author Erik Bermudez. "In these challenging circumstances, it is all the more refreshing to see some of the vendors really step up to meet providers' demands and needs."

For this report, KLAS spoke with more than 750 small practices (1-10 physicians) to understand what determines success in this space. More than 20 vendors are included in the report and are rated on more than 25 metrics, including ease of use, customer support and which vendors are the most at risk for losing customers.

For access to the report visit KLAS online at klasresearch.com/reports. The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS 
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.