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Patient Education 2024
An Initial Look at Vendors Who Create & Deliver Patient Education Content
Author
Trey Dye
Author
Ciera Walker
Author
Spencer Snyder
Patient education solutions are an increasing focus for healthcare organizations looking to deliver more patient-centric care, as these solutions provide patients with crucial information to help them navigate diagnoses or upcoming procedures. While some organizations produce their own educational content that is then housed in a vendor’s solution (e.g., portal, interactive patient system), the focus of this report is on patient education vendors who create and deliver content to organizations. Generally, healthcare organizations are satisfied as they feel their vendors offer reliable, digestible content and reduce the operational burden, though the use of multiple solutions is common to meet all needs. This report—KLAS’ first focused on patient education solutions—(1) examines customer satisfaction with patient education vendors and their provided content and (2) shares insights into the patient education market.
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Key Findings:
- Established Patient Education Vendors Healthwise & Krames* Acquired by WebMD; Both Noted for Strong Written Content
- Wolters Kluwer’s Integration Offers Smooth Workflows for Sharing Content; Elsevier Provides Digestible Content for Patients
- Newer Vendor Mytonomy* Known for Engaging Short-Form Video Content
*Limited data
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.