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Azara Healthcare DRVS (primarily ambulatory and FQHC) Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
When it comes to Azara Healthcare's support, anytime we need something done, we talk to the people...
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VP/Other Executive
We have used DRVS for years. DRVS doesn't have a great interface with certain things with MCOs and...
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VP/Other Executive
DRVS is easy to use. It is a point-and-click system. DRVS is the most flexible tool to identify care...
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Director
SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...
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Director
We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....
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Director
Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...
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Director
I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...
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Manager
The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...
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Manager
If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...
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Manager
I would recommend the product, but due to our recent merger, our executives decided not to extend...
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Manager
All team members need to be trained appropriately to use the software filters. The software should...
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Analyst/Coordinator
We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...
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Analyst/Coordinator
One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...
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Analyst/Coordinator
We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...
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Analyst/Coordinator
The vendor has good intentions to keep all of their promises. But there are some things that I am...
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Analyst/Coordinator
The only complaint I have about integration is that I was used to an avenue of troubleshooting that...
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Analyst/Coordinator
The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...
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Analyst/Coordinator
The product isn’t quite meeting all of our needs, but that is because there is work that we have to...
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Manager
Our implementation was a little rocky because of COVID-19. It kind of messed up everything.
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Manager
The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...
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CIO
I don't even know who the executives are. They might reach out, but they don't reach out to me. I...
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CIO
I have never been through Azara Healthcare's training. I have never been able to. Things are just...
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CIO
I don't know that we have done any big upgrades or implementations. I didn't like the way our...
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CIO
People are happy with DRVS. It is super easy to use. Once people know how to use it, they can see...
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CIO
The vendor's software makes it easy for any level of user to go in, click around, and understand the...
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CIO
There are some things that we want to be met differently that the vendor is not currently doing for...
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CIO
The dashboards are good. They are easy to use and simple to understand. We don’t have to do anything...
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CIO
I didn't choose the system, so whether I would buy it again would depend on how much the system...
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Analyst/Coordinator
The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...
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Analyst/Coordinator
The solution updates automatically, and the vendor is always very good about communicating when they...
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Analyst/Coordinator
We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...
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Analyst/Coordinator
The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...
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Analyst/Coordinator
I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...
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Analyst/Coordinator
I would give the vendor's initial training a high rating. We started out with weekly meetings and...
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Analyst/Coordinator
The vendor was always available and ready to reach out. That is one of the things I will miss the...
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Analyst/Coordinator
Our support manager always reached out to let us know whether there would be downtime and why. This...
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Analyst/Coordinator
This product's dashboards are a useful tool. With them, we can instantly see our trends over the...
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Analyst/Coordinator
I really like the product. It is super easy to use, and it supports our staff. We are on a...
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Analyst/Coordinator
I think DRVS is a good product, and I would buy it again. It is easy for our end users to use. Azara...
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Director
The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...
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Director
The vendor is proactive. They often reach out to let us know what we are missing and what we should...
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Director
I would tell others looking at the vendor that their interoperability factor, ease of setting up the...
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Director
Azara Healthcare reaches out to us often. We have definitely had a good experience with Azara...
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VP/Other Executive
A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...
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VP/Other Executive
We have a lot of end users who log in to the platform, and our end users go through the vendor’s...
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VP/Other Executive
My expectations are very high when it comes to product functionality. I believe pigs can fly. The...
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VP/Other Executive
The vendor charges us for everything, but I have been in the field for a long time, and I think the...
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VP/Other Executive
The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....
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Director
Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...
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Director
We have good executive involvement from Azara. We are working with the executive team all the time.
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Director
The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...
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Director
We talk to other folks about the product all the time. We tell them the pros and cons and that we...
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Director
There are some things we are missing with integration, but I feel pretty good about the direction we...
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Director
I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...
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Director
Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...
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Director
The product is pretty good overall, but some things are lacking. I don't have anything to compare...
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Director
The base product doesn't meet all my needs. For every piece of functionality that the product has,...
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VP/Other Executive
SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...
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VP/Other Executive
Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...
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VP/Other Executive
The tools are really amazing to use. They were originally developed by SA Ignite. and when they...
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Manager
The system is not going to be easy for someone to just learn. Users really have to know what they...
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Manager
I have a vendor representative who I work with, and that person supports me a lot in keeping up with...
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Manager
With the product, organizations are able to get a lot of information and work with patients as much...
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VP/Other Executive
I would buy the product again; it is a great product. It can take data from many different EMRs and...
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VP/Other Executive
The vendor is really easy to work with. We meet with them frequently. They are there, they have a...
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VP/Other Executive
The product does everything the vendor said it would do. The vendor doesn’t promise things that they...
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VP/Other Executive
I love the product, and I use it all the time. I don’t know how it is compared to other options. I...
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VP/Other Executive
The system is easy to use. It is pretty much plug and play. We just have to click in certain places...
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VP/Other Executive
In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...
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VP/Other Executive
The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...
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VP/Other Executive
I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...
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VP/Other Executive
I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...
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VP/Other Executive
There is almost too much training provided by the vendor. I don’t participate in all of it because...
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Manager
When we log in, the product takes us straight to the dashboard. The filters could be a little easier...
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Manager
I would recommend the solution for sure. The product would be perfect for increasing the quality...
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CEO/President
We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...
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CEO/President
Azara Healthcare is very good about being clear on the charges. There have been cases where the...
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CEO/President
The Azara Healthcare team is excellent to work with. The team members have good values, and they are...
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CEO/President
The product is absolutely part of our long-term plans, and if we had to do everything over again, we...
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CEO/President
The implementation services are excellent. The vendor has good meetings. We have a staff person who...
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CEO/President
The product works as promoted if not better than promoted. It supports our organization’s...
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CEO/President
I would rate the support highly. The product is web based, so the vendor has to support it well to...
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Director
The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...
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Director
The vendor has different projects that they come to us about. They are working with health centers...
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Director
The vendor works with the health centers on the mapping process. They use actual patients and have a...
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Director
The dashboards are great. We have found a couple of glitches when there is a lot of data in the...
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Director
We have various grants that our health centers are working with. We have worked with Azara...
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Director
We can see care gaps so that people can reach out to their patients that may need some type of...
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Director
I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...
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Director
The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...
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Director
The vendor is very involved in the process from when they are introduced to our health centers to...
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Director
Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...
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Director
I like the fact that whenever the vendor is going to do a training with our health centers, they...
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Director
We hear all the time how the reports are user friendly and how everything is in one spot. We have a...
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Director
I am very likely to recommend the product. We get a lot of calls where people ask us how we like...
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Manager
The solution integrates with our enterprise solution, but we aren't the only ones responsible for...
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Manager
The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...
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Manager
The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...
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Manager
In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...
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Manager
An opportunity would be to have better access to the data that is in the system. The system has...
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Manager
The vendor is great about avoiding charging for every little thing. I would say that we get our...
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Manager
The system works as it is supposed to. It is easy to use, and the data is very understandable. The...
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Manager
The vendor's support is fairly good. I really don't have much interaction with any executives from...
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Manager
The vendor has been supportive during the COVID-19 crisis. One challenge is that we don't have the...
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Manager
We have a pretty close relationship with the C-suite folks. When we want something to be custom...
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Manager
There are some hiccups in the system every once in a while, but overall, it functions as promised.
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Manager
Overall, we are satisfied with the system. It does everything that we hoped it would do and more. I...
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Manager
The system visualization helps drive value for us, and actionable data is available to everyone....
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Manager
The system runs great. The vendor just moved the product to a new interface at the central level. We...
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Physician
We used the system for reports to give to our patients for a while, and we are doing that now. There...
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Physician
The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...
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Physician
Population health management systems are all the same. It seems like it is easy for everybody to get...
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Physician
I would tell others who are looking for something like Population Care that they need to find out...
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Director
Azara Healthcare has offered things to us during the COVID-19 crisis, but that is not something that...
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Director
Our contract is on a year-to-year basis, so we will reassess at that point whether the system is...
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Director
As far as the help desk goes, we have a lot of challenges, especially with proactivity and getting...
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Director
We have a really great relationship with Azara Healthcare's executives. When their executives are...
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Director
The biggest thing we pay for is the integration that lets us look at our data and see it visualized...
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Director
The product is very focused on getting outcomes. No matter which way we turn, Azara Healthcare is...
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Physician
We really enjoy the product, and it has definitely improved over the last few months. There were a...
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Physician
The product is definitely part of our long-term plans for now. In a perfect world, we wouldn't need...
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Physician
I would buy the product again. It is very user friendly and straightforward and has improved our...
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Physician
My medical assistant works directly with the product, and it is pretty straightforward. It just took...
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Physician
Azara Healthcare is consistently and proactively looking for ways to help us.
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Physician
The whole point of using the product is to achieve tangible outcomes, and we have seen changes since...
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Director
The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...
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Director
We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...
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Director
We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...
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Director
We have gone through several upgrades, and the vendor has been responsive in terms of training us up...
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Director
We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...
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Manager
SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...
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Manager
There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...
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Manager
SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...
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Manager
The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...
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Manager
We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...
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Manager
I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...
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Manager
I would use capital letters and exclamation points to describe how much I love DRVS. I can't do my...
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Manager
Azara Healthcare is easy to work with. We have a dedicated person that works with Azara Healthcare,...
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Manager
There is always room for improvement. Azara Healthcare recently improved the system, so I am still...
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Manager
Population Care is a great tool for us. I don't have anything but good things to say about...
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