Azara Healthcare DRVS (primarily ambulatory and FQHC)
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Bradley Hunter
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User Commentary

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Director

Lessons Learned

I wouldn't say Azara Healthcare was fully transparent during the initial signing-on phase. I would...

Dec 2022
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Director

Relationship

Azara Healthcare has an amazing team. They have amazing customer service. We have had plenty of...

Dec 2022
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Director

Relationship

We have gone through a pretty steep learning curve with the product, and Azara Healthcare has been...

Dec 2022
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Director

Relationship

When we were first talking with Azara Healthcare, they told us they had a certain functionality, but...

Dec 2022
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Director

Implementation and Training

We actually had a really tough time implementing some of the modules. Azara Healthcare provided a...

Dec 2022
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Director

ROI / Cost (care and feeding)

With every module we have, there is a fee. With any type of project we want to do, there is a fee....

Dec 2022
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Director

Relationship

I love the partnership and relationship I have with Azara Healthcare. The vendor's transparency is...

Nov 2022
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Director

ROI / Cost (care and feeding)

The price of DRVS seems a bit high compared to other products. We would love to see a bit more price...

Nov 2022
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Director

Implementation and Training

Azara Healthcare does a good job with messaging for the implementation. The training that the vendor...

Nov 2022
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Director

ROI / Cost (care and feeding)

Because of Azara Healthcare, we have been able to use data for potential funders, and that has been...

Nov 2022
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Director

Functionality and Upgrades

The product is very simple and user friendly. It has more of a graphical view and less data...

Nov 2022
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Director

Relationship

Azara Healthcare has been very accommodating in getting us what we need and what they promise. I...

Oct 2022
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Director

Relationship

Azara Healthcare went the extra mile and brought in another vendor to cover a gap that they had in...

Oct 2022
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VP/Other Executive

Relationship

Azara Healthcare is very good at responsiveness. The vendor's executives are accessible.

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are paying a lot of money, but we see a return.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

DRVS allows us to see data across our entire state in a palatable way. It allows us to provide the...

Sep 2022
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VP/Other Executive

Implementation and Training

We would love the care coordination module to be updated a bit more, but DRVS does have some...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

DRVS is a population health tool, so the product has some alerts that basically help us to drive...

Sep 2022
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VP/Other Executive

Other Observations & Comments

For the last couple of years, we have worked with Azara Healthcare and asked them to incorporate...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

There was some miscommunication on a bill, and we felt like the miscommunication was on the vendor’s...

Sep 2022
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VP/Other Executive

Implementation and Training

Azara Healthcare does a really good job on additional training and follows up on changes.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Azara Healthcare is doing upgrades on things that we want as a whole, but it seems like the vendor...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We can teach ourselves about the product. Even if we don't sit through some of the vendor’s...

Sep 2022
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VP/Other Executive

Service and Support

I would like to see Azara Healthcare fix things quicker. We have several open tickets with the...

Sep 2022
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Director

Relationship

The vendor is extremely responsive in escalating issues after an initial call.

Sep 2022
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Director

Other Observations & Comments

There were a few areas where Azara Healthcare promised something and promoted it to us, and the...

Sep 2022
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Director

Interfacing and Integration

DRVS can work with any EHR.

Sep 2022
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CMIO

Implementation and Training

Azara Healthcare’s implementation was great. We worked really well together. The vendor's teams were...

Aug 2022
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CMIO

Service and Support

As an organization, we are very engaged and are very much oriented toward data-driven operations. We...

Aug 2022
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CMIO

Functionality and Upgrades

Azara Healthcare has a plugin tool that shows the same care gaps that are visible in their system at...

Aug 2022
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CMIO

Functionality and Upgrades

Azara Healthcare has a plugin tool that pops right in at the patient level. Patients can click...

Aug 2022
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CMIO

Functionality and Upgrades

We had other population health tools before Azara Healthcare's tool, and Azara Healthcare's tool is...

Aug 2022
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CMIO

Functionality and Upgrades

In healthcare, one size does not fit all. If vendors are not agile or willing to adapt to workflows,...

Aug 2022
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CMIO

Functionality and Upgrades

If I had to point to a single gap, I would focus on the clinical side because I think that is...

Aug 2022
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CMIO

Service and Support

Azara Healthcare has been fantastic at providing new technology. They have built things for my...

Aug 2022
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CMIO

Service and Support

My team works closely with the vendor’s help desk frontline people, and they are very responsive.

Aug 2022
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CMIO

Service and Support

Azara Healthcare’s tool has alerts for every time new things come out. We are well informed about...

Aug 2022
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CMIO

Interfacing and Integration

Azara Healthcare still doesn’t have a high level of interoperability. Based on what we are paying, I...

Aug 2022
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CIO

Technology

We have pushed Azara Healthcare to develop and implement things that are not in their normal...

Aug 2022
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CIO

Functionality and Upgrades

Azara Healthcare has pushed out a whole bunch of new functionalities. They always offer a webinar...

Aug 2022
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CIO

Service and Support

Occasionally, we have to poke the vendor to get an update on the status of one of our tickets, but...

Aug 2022
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CIO

Implementation and Training

We got a lot of support with the implementation. Azara Healthcare’s very first meeting was the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

With IgniteMIPS, there is a lot of manual spreadsheeting that I have to do. Azara Healthcare doesn’t...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

Azara Healthcare oversells and underdelivers. The product has the functionality, but we pay through...

Aug 2022
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Analyst/Coordinator

Lessons Learned

We are leaving Azara Healthcare simply because I have to put so much effort into the manual...

Aug 2022
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Director

Functionality and Upgrades

From a data quality perspective, DRVS is a phenomenal, invaluable tool, and it is incorporated into...

Jun 2022
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Director

Functionality and Upgrades

We are leery sometimes about the data that comes out of custom registries. We will run a report, and...

Jun 2022
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Director

Relationship

We are very excited about what the vendor has planned. They seem very much on top of current needs....

Jun 2022
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Director

Relationship

I work with the vendor executives and meet with them regularly, and they are very good.

Jun 2022
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Director

Implementation and Training

Azara Healthcare is so hands on. Azara Healthcare’s training was incredible.

Jun 2022
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Director

ROI / Cost (care and feeding)

Azara Healthcare is always building things for me. Azara Healthcare’s product is definitely worth...

Jun 2022
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Director

Functionality and Upgrades

DRVS is a great product that is geared directly toward health systems and helping fulfill the...

May 2022
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Director

Relationship

If there is a new requirement that is coming out or there have been changes, the vendor will have an...

May 2022
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Director

Implementation and Training

The implementation process from Azara Healthcare has been good. It helps that they train and get...

May 2022
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Director

ROI / Cost (care and feeding)

Azara Healthcare has grown in the last couple of years. There are modules they have in their system...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Azara Healthcare is very strong when it comes to quality measurement and certain analyses, but Azara...

May 2022
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VP/Other Executive

Functionality and Upgrades

It is very hard to navigate in the system if we don't know what we are looking for.

May 2022
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Analyst/Coordinator

Interfacing and Integration

DRVS is EHR agnostic. Azara Healthcare understands the regulatory environment and the value-based...

Apr 2022
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Analyst/Coordinator

Lessons Learned

I would tell a peer that the product requires a lot of engagement from their organization to work....

Apr 2022
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Chief Innovation Officer

Functionality and Upgrades

Azara Healthcare came into the game a bit later, but their product is more functional from the...

Dec 2021
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