Azara Healthcare DRVS (primarily ambulatory and FQHC)
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Subject Expert
Bradley Hunter
Research Director
Commentary Summary
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User Commentary
Lessons Learned
I wouldn't say Azara Healthcare was fully transparent during the initial signing-on phase. I would...
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Relationship
Azara Healthcare has an amazing team. They have amazing customer service. We have had plenty of...
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Relationship
We have gone through a pretty steep learning curve with the product, and Azara Healthcare has been...
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Relationship
When we were first talking with Azara Healthcare, they told us they had a certain functionality, but...
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Implementation and Training
We actually had a really tough time implementing some of the modules. Azara Healthcare provided a...
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ROI / Cost (care and feeding)
With every module we have, there is a fee. With any type of project we want to do, there is a fee....
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Relationship
I love the partnership and relationship I have with Azara Healthcare. The vendor's transparency is...
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ROI / Cost (care and feeding)
The price of DRVS seems a bit high compared to other products. We would love to see a bit more price...
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Implementation and Training
Azara Healthcare does a good job with messaging for the implementation. The training that the vendor...
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ROI / Cost (care and feeding)
Because of Azara Healthcare, we have been able to use data for potential funders, and that has been...
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Functionality and Upgrades
The product is very simple and user friendly. It has more of a graphical view and less data...
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Relationship
Azara Healthcare has been very accommodating in getting us what we need and what they promise. I...
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Relationship
Azara Healthcare went the extra mile and brought in another vendor to cover a gap that they had in...
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Relationship
Azara Healthcare is very good at responsiveness. The vendor's executives are accessible.
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ROI / Cost (care and feeding)
We are paying a lot of money, but we see a return.
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Functionality and Upgrades
DRVS allows us to see data across our entire state in a palatable way. It allows us to provide the...
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Implementation and Training
We would love the care coordination module to be updated a bit more, but DRVS does have some...
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ROI / Cost (care and feeding)
DRVS is a population health tool, so the product has some alerts that basically help us to drive...
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Other Observations & Comments
For the last couple of years, we have worked with Azara Healthcare and asked them to incorporate...
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ROI / Cost (care and feeding)
There was some miscommunication on a bill, and we felt like the miscommunication was on the vendor’s...
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Implementation and Training
Azara Healthcare does a really good job on additional training and follows up on changes.
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Functionality and Upgrades
Azara Healthcare is doing upgrades on things that we want as a whole, but it seems like the vendor...
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Functionality and Upgrades
We can teach ourselves about the product. Even if we don't sit through some of the vendor’s...
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Service and Support
I would like to see Azara Healthcare fix things quicker. We have several open tickets with the...
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Relationship
The vendor is extremely responsive in escalating issues after an initial call.
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Other Observations & Comments
There were a few areas where Azara Healthcare promised something and promoted it to us, and the...
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Interfacing and Integration
DRVS can work with any EHR.
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Implementation and Training
Azara Healthcare’s implementation was great. We worked really well together. The vendor's teams were...
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Service and Support
As an organization, we are very engaged and are very much oriented toward data-driven operations. We...
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Functionality and Upgrades
Azara Healthcare has a plugin tool that shows the same care gaps that are visible in their system at...
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Functionality and Upgrades
Azara Healthcare has a plugin tool that pops right in at the patient level. Patients can click...
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Functionality and Upgrades
We had other population health tools before Azara Healthcare's tool, and Azara Healthcare's tool is...
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Functionality and Upgrades
In healthcare, one size does not fit all. If vendors are not agile or willing to adapt to workflows,...
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Functionality and Upgrades
If I had to point to a single gap, I would focus on the clinical side because I think that is...
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Service and Support
Azara Healthcare has been fantastic at providing new technology. They have built things for my...
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Service and Support
My team works closely with the vendor’s help desk frontline people, and they are very responsive.
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Service and Support
Azara Healthcare’s tool has alerts for every time new things come out. We are well informed about...
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Interfacing and Integration
Azara Healthcare still doesn’t have a high level of interoperability. Based on what we are paying, I...
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Technology
We have pushed Azara Healthcare to develop and implement things that are not in their normal...
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Functionality and Upgrades
Azara Healthcare has pushed out a whole bunch of new functionalities. They always offer a webinar...
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Service and Support
Occasionally, we have to poke the vendor to get an update on the status of one of our tickets, but...
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Implementation and Training
We got a lot of support with the implementation. Azara Healthcare’s very first meeting was the...
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Functionality and Upgrades
With IgniteMIPS, there is a lot of manual spreadsheeting that I have to do. Azara Healthcare doesn’t...
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Sales and Contracting
Azara Healthcare oversells and underdelivers. The product has the functionality, but we pay through...
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Lessons Learned
We are leaving Azara Healthcare simply because I have to put so much effort into the manual...
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Functionality and Upgrades
From a data quality perspective, DRVS is a phenomenal, invaluable tool, and it is incorporated into...
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Functionality and Upgrades
We are leery sometimes about the data that comes out of custom registries. We will run a report, and...
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Relationship
We are very excited about what the vendor has planned. They seem very much on top of current needs....
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Relationship
I work with the vendor executives and meet with them regularly, and they are very good.
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Implementation and Training
Azara Healthcare is so hands on. Azara Healthcare’s training was incredible.
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ROI / Cost (care and feeding)
Azara Healthcare is always building things for me. Azara Healthcare’s product is definitely worth...
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Functionality and Upgrades
DRVS is a great product that is geared directly toward health systems and helping fulfill the...
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Relationship
If there is a new requirement that is coming out or there have been changes, the vendor will have an...
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Implementation and Training
The implementation process from Azara Healthcare has been good. It helps that they train and get...
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ROI / Cost (care and feeding)
Azara Healthcare has grown in the last couple of years. There are modules they have in their system...
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ROI / Cost (care and feeding)
Azara Healthcare is very strong when it comes to quality measurement and certain analyses, but Azara...
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Functionality and Upgrades
It is very hard to navigate in the system if we don't know what we are looking for.
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Interfacing and Integration
DRVS is EHR agnostic. Azara Healthcare understands the regulatory environment and the value-based...
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Lessons Learned
I would tell a peer that the product requires a lot of engagement from their organization to work....
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Functionality and Upgrades
Azara Healthcare came into the game a bit later, but their product is more functional from the...
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