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Azara Healthcare DRVS (primarily ambulatory and FQHC) Comments
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KLAS Research Director - Bradley Hunter
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User Commentary

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Manager

We use IgniteMIPS as a registry for population health. We do disease prevention, disease management,...

Apr 2021
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Manager

Azara Healthcare has always been really great to work with. When we have problems, they take the...

Apr 2021
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Manager

I really would love it if Azara Healthcare would put in a way to do a certain type of form for...

Apr 2021
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CMO

For population health management or data analytics, we had been using another tool, and it was not...

Mar 2021
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CMO

Azara Healthcare was supportive of our needs with integrations and interfaces. Even though they had...

Mar 2021
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CMO

Azara Healthcare is absolutely part of our long-term plans because we have used DRVS as the basis...

Mar 2021
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CMO

We are in the process of optimizing DRVS further, and we go to Azara Healthcare with new requests....

Mar 2021
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CMO

For the most part, Azara Healthcare has been very supportive of our needs. Their mission and core...

Mar 2021
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CMO

With Azara Healthcare, we had to go back and forth quite a bit on pricing. We felt that we were...

Mar 2021
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CMO

DRVS is very intuitive to use. For the most part, the abilities we were expecting were actually...

Mar 2021
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CIO

DRVS is a web-based solution. I recommend it to others as long as the EHRs that they are using don't...

Mar 2021
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CIO

Azara Healthcare really changed our game. They are really easy to work with. We will keep DRVS...

Mar 2021
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CIO

Azara Healthcare is fabulous. They do a great job with testing and validation. They are responsive...

Mar 2021
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VP/Other Executive

When it comes to Azara Healthcare's support, anytime we need something done, we talk to the people...

Jan 2021
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VP/Other Executive

We have used DRVS for years. DRVS doesn't have a great interface with certain things with MCOs and...

Jan 2021
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VP/Other Executive

DRVS is easy to use. It is a point-and-click system. DRVS is the most flexible tool to identify care...

Jan 2021
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Director

SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...

Dec 2020
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Director

We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....

Dec 2020
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Director

Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...

Dec 2020
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Director

I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...

Dec 2020
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Manager

The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...

Dec 2020
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Manager

If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...

Dec 2020
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Manager

I would recommend the product, but due to our recent merger, our executives decided not to extend...

Dec 2020
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Manager

All team members need to be trained appropriately to use the software filters. The software should...

Dec 2020
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Analyst/Coordinator

We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...

Dec 2020
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Analyst/Coordinator

One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...

Dec 2020
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Analyst/Coordinator

We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...

Dec 2020
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Analyst/Coordinator

The vendor has good intentions to keep all of their promises. But there are some things that I am...

Dec 2020
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Analyst/Coordinator

The only complaint I have about integration is that I was used to an avenue of troubleshooting that...

Dec 2020
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Analyst/Coordinator

The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...

Dec 2020
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Analyst/Coordinator

The product isn’t quite meeting all of our needs, but that is because there is work that we have to...

Dec 2020
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Manager

Our implementation was a little rocky because of COVID-19. It kind of messed up everything.

Nov 2020
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Manager

The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...

Nov 2020
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CIO

I don't even know who the executives are. They might reach out, but they don't reach out to me. I...

Nov 2020
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CIO

I have never been through Azara Healthcare's training. I have never been able to. Things are just...

Nov 2020
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CIO

I don't know that we have done any big upgrades or implementations. I didn't like the way our...

Nov 2020
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CIO

People are happy with DRVS. It is super easy to use. Once people know how to use it, they can see...

Nov 2020
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CIO

The vendor's software makes it easy for any level of user to go in, click around, and understand the...

Nov 2020
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CIO

There are some things that we want to be met differently that the vendor is not currently doing for...

Nov 2020
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CIO

The dashboards are good. They are easy to use and simple to understand. We don’t have to do anything...

Nov 2020
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CIO

I didn't choose the system, so whether I would buy it again would depend on how much the system...

Nov 2020
(0)
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Analyst/Coordinator

The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...

Nov 2020
(0)
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Analyst/Coordinator

The solution updates automatically, and the vendor is always very good about communicating when they...

Nov 2020
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Analyst/Coordinator

We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...

Nov 2020
(0)
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Analyst/Coordinator

The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...

Nov 2020
(0)
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Analyst/Coordinator

I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...

Nov 2020
(0)
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Analyst/Coordinator

I would give the vendor's initial training a high rating. We started out with weekly meetings and...

Nov 2020
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Analyst/Coordinator

The vendor was always available and ready to reach out. That is one of the things I will miss the...

Nov 2020
(0)
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Analyst/Coordinator

Our support manager always reached out to let us know whether there would be downtime and why. This...

Nov 2020
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Analyst/Coordinator

This product's dashboards are a useful tool. With them, we can instantly see our trends over the...

Nov 2020
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Analyst/Coordinator

I really like the product. It is super easy to use, and it supports our staff. We are on a...

Nov 2020
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Analyst/Coordinator

I think DRVS is a good product, and I would buy it again. It is easy for our end users to use. Azara...

Nov 2020
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Director

The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...

Nov 2020
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Director

The vendor is proactive. They often reach out to let us know what we are missing and what we should...

Nov 2020
(0)
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Director

I would tell others looking at the vendor that their interoperability factor, ease of setting up the...

Nov 2020
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Director

Azara Healthcare reaches out to us often. We have definitely had a good experience with Azara...

Oct 2020
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VP/Other Executive

A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...

Sep 2020
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VP/Other Executive

We have a lot of end users who log in to the platform, and our end users go through the vendor’s...

Sep 2020
(0)
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VP/Other Executive

My expectations are very high when it comes to product functionality. I believe pigs can fly. The...

Sep 2020
(0)
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VP/Other Executive

The vendor charges us for everything, but I have been in the field for a long time, and I think the...

Sep 2020
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VP/Other Executive

The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....

Sep 2020
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Director

Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...

Sep 2020
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Director

We have good executive involvement from Azara. We are working with the executive team all the time.

Sep 2020
(0)
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Director

The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...

Sep 2020
(0)
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Director

We talk to other folks about the product all the time. We tell them the pros and cons and that we...

Sep 2020
(0)
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Director

There are some things we are missing with integration, but I feel pretty good about the direction we...

Sep 2020
(0)
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Director

I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...

Sep 2020
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Director

Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...

Sep 2020
(0)
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Director

The product is pretty good overall, but some things are lacking. I don't have anything to compare...

Sep 2020
(0)
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Director

The base product doesn't meet all my needs. For every piece of functionality that the product has,...

Sep 2020
(0)
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VP/Other Executive

SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...

Sep 2020
(0)
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VP/Other Executive

Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...

Sep 2020
(0)
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VP/Other Executive

The tools are really amazing to use. They were originally developed by SA Ignite. and when they...

Sep 2020
(0)
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Manager

The system is not going to be easy for someone to just learn. Users really have to know what they...

Sep 2020
(0)
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Manager

I have a vendor representative who I work with, and that person supports me a lot in keeping up with...

Sep 2020
(0)
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Manager

With the product, organizations are able to get a lot of information and work with patients as much...

Sep 2020
(0)
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VP/Other Executive

I would buy the product again; it is a great product. It can take data from many different EMRs and...

Sep 2020
(0)
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VP/Other Executive

The vendor is really easy to work with. We meet with them frequently. They are there, they have a...

Sep 2020
(0)
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VP/Other Executive

The product does everything the vendor said it would do. The vendor doesn’t promise things that they...

Sep 2020
(0)
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VP/Other Executive

I love the product, and I use it all the time. I don’t know how it is compared to other options. I...

Sep 2020
(0)
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VP/Other Executive

The system is easy to use. It is pretty much plug and play. We just have to click in certain places...

Sep 2020
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VP/Other Executive

In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...

Sep 2020
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VP/Other Executive

The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...

Sep 2020
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VP/Other Executive

I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...

Sep 2020
(0)
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VP/Other Executive

I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...

Sep 2020
(0)
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VP/Other Executive

There is almost too much training provided by the vendor. I don’t participate in all of it because...

Sep 2020
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Manager

When we log in, the product takes us straight to the dashboard. The filters could be a little easier...

Sep 2020
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Manager

I would recommend the solution for sure. The product would be perfect for increasing the quality...

Sep 2020
(0)
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CEO/President

We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...

Aug 2020
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CEO/President

Azara Healthcare is very good about being clear on the charges. There have been cases where the...

Aug 2020
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CEO/President

The Azara Healthcare team is excellent to work with. The team members have good values, and they are...

Aug 2020
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CEO/President

The product is absolutely part of our long-term plans, and if we had to do everything over again, we...

Aug 2020
(0)
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CEO/President

The implementation services are excellent. The vendor has good meetings. We have a staff person who...

Aug 2020
(0)
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CEO/President

The product works as promoted if not better than promoted. It supports our organization’s...

Aug 2020
(0)
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CEO/President

I would rate the support highly. The product is web based, so the vendor has to support it well to...

Aug 2020
(0)
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Director

The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...

Aug 2020
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Director

The vendor has different projects that they come to us about. They are working with health centers...

Aug 2020
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Director

The vendor works with the health centers on the mapping process. They use actual patients and have a...

Aug 2020
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Director

The dashboards are great. We have found a couple of glitches when there is a lot of data in the...

Aug 2020
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Director

We have various grants that our health centers are working with. We have worked with Azara...

Aug 2020
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Director

We can see care gaps so that people can reach out to their patients that may need some type of...

Aug 2020
(0)
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Director

I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...

Aug 2020
(0)
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Director

The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...

Aug 2020
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Director

The vendor is very involved in the process from when they are introduced to our health centers to...

Aug 2020
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Director

Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...

Aug 2020
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Director

I like the fact that whenever the vendor is going to do a training with our health centers, they...

Aug 2020
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Director

We hear all the time how the reports are user friendly and how everything is in one spot. We have a...

Aug 2020
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Director

I am very likely to recommend the product. We get a lot of calls where people ask us how we like...

Aug 2020
(0)
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Manager

The solution integrates with our enterprise solution, but we aren't the only ones responsible for...

Jul 2020
(0)
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Manager

The last upgrade had issues. The upgrade that was supposed to take place broke everything, and the...

Jul 2020
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Manager

The vendor's support is really good. I have only dealt with one person at SPH Analytics, and I don’t...

Jul 2020
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Manager

In terms of quality, I feel like the vendor does a very good job, and I think they will continue to...

Jul 2020
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Manager

An opportunity would be to have better access to the data that is in the system. The system has...

Jul 2020
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Manager

The vendor is great about avoiding charging for every little thing. I would say that we get our...

Jul 2020
(0)
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Manager

The system works as it is supposed to. It is easy to use, and the data is very understandable. The...

Jul 2020
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Manager

The vendor's support is fairly good. I really don't have much interaction with any executives from...

Jul 2020
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Manager

The vendor has been supportive during the COVID-19 crisis. One challenge is that we don't have the...

Jun 2020
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Manager

We have a pretty close relationship with the C-suite folks. When we want something to be custom...

Jun 2020
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Manager

There are some hiccups in the system every once in a while, but overall, it functions as promised.

Jun 2020
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Manager

Overall, we are satisfied with the system. It does everything that we hoped it would do and more. I...

Jun 2020
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Manager

The system visualization helps drive value for us, and actionable data is available to everyone....

Jun 2020
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Manager

The system runs great. The vendor just moved the product to a new interface at the central level. We...

Jun 2020
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Physician

We used the system for reports to give to our patients for a while, and we are doing that now. There...

Jun 2020
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Physician

The vendor designed a sheet that we print out that tells us patients’ needs, and I think it had way...

Jun 2020
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Physician

Population health management systems are all the same. It seems like it is easy for everybody to get...

Jun 2020
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Physician

I would tell others who are looking for something like Population Care that they need to find out...

Jun 2020
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Director

Azara Healthcare has offered things to us during the COVID-19 crisis, but that is not something that...

May 2020
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Director

Our contract is on a year-to-year basis, so we will reassess at that point whether the system is...

May 2020
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Director

As far as the help desk goes, we have a lot of challenges, especially with proactivity and getting...

May 2020
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Director

We have a really great relationship with Azara Healthcare's executives. When their executives are...

May 2020
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Director

The biggest thing we pay for is the integration that lets us look at our data and see it visualized...

May 2020
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Director

The product is very focused on getting outcomes. No matter which way we turn, Azara Healthcare is...

May 2020
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Physician

We really enjoy the product, and it has definitely improved over the last few months. There were a...

May 2020
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Physician

The product is definitely part of our long-term plans for now. In a perfect world, we wouldn't need...

May 2020
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Physician

I would buy the product again. It is very user friendly and straightforward and has improved our...

May 2020
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Physician

My medical assistant works directly with the product, and it is pretty straightforward. It just took...

May 2020
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Physician

Azara Healthcare is consistently and proactively looking for ways to help us.

May 2020
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Physician

The whole point of using the product is to achieve tangible outcomes, and we have seen changes since...

May 2020
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Director

The thing that stands out to me about SPH Analytics is the continuity of help that I am getting. We...

May 2020
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Director

We are pulling information from a separate system, and if there was a way for SPH Analytics’ system...

May 2020
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Director

We get charged for some things that I don’t think we should get charged for, but SPH Analytics is...

May 2020
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Director

We have gone through several upgrades, and the vendor has been responsive in terms of training us up...

May 2020
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Director

We get answers right away from the vendor’s support people. I don’t have to wait for days. When I...

May 2020
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Manager

SPH Analytics merged with SA Ignite. So SPH Analytics had some change of hands, and there were some...

May 2020
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Manager

There has not been anything different with SPH Analytics since COVID-19 hit. The vendor has been as...

May 2020
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Manager

SPH Analytics does nickel-and-dime to an extent. Obviously, certain contractual changes cause...

May 2020
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Manager

The only hesitancy I have with SPH Analytics right now is because I still don’t have 2020 data; they...

May 2020
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Manager

We have meetings with SPH Analytics, and we have had all sorts of different levels of people hop on...

May 2020
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Manager

I would recommend SPH Analytics hands down. SPH Analytics will still be with us until at least next...

May 2020
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