Azara Healthcare DRVS (primarily ambulatory and FQHC)
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Bradley Hunter
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KLAS Research Director - Bradley Hunter
 
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User Commentary

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VP/Other Executive

Azara Healthcare is very strong when it comes to quality measurement and certain analyses, but Azara...

May 2022
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VP/Other Executive

It is very hard to navigate in the system if we don't know what we are looking for.

May 2022
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Analyst/Coordinator

DRVS is EHR agnostic. Azara Healthcare understands the regulatory environment and the value-based...

Apr 2022
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Analyst/Coordinator

I would tell a peer that the product requires a lot of engagement from their organization to work....

Apr 2022
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Chief Innovation Officer

Azara Healthcare came into the game a bit later, but their product is more functional from the...

Dec 2021
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Director

Our experience with IgniteMIPS has been wonderful. I have never had any issues. We have been using...

Nov 2021
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Director

The vendor is incredible, but we are changing EMRs. With the EMR we switched to, we have more...

Nov 2021
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Director

We get notifications and emails, and the vendor does webinars when there are upgrades.

Nov 2021
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Director

The PI component is great, but it is hard to pull nondiscrete data from the quality component. Azara...

Nov 2021
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COO

During the implementation process, the vendor did all the heavy lifting, and that spoke volumes. The...

Nov 2021
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COO

The last upgrade we had on the system was seamless. The vendor simply sent us an email and let us...

Nov 2021
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COO

The vendor has excellent trainers and makes announcements about training in the system's news feed...

Nov 2021
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COO

The vendor has a variety of users even within our organization. It would be helpful if Azara...

Nov 2021
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COO

Whenever we get new employees, depending on their role, we automatically sign them up for DRVS and...

Nov 2021
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COO

The product functionality is great. The vendor has accommodated some of the modifications we have...

Nov 2021
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COO

The vendor doesn't avoid charging for every little thing. Everything has a price.

Nov 2021
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VP/Other Executive

Azara Healthcare understands FQHCs better than anyone else. The product is enormously flexible....

Nov 2021
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COO

The vendor does a pretty good job of delivering new technology. With COVID-19, they were able to...

Nov 2021
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COO

It is sometimes hard to explain to the vendor's support teams what we are seeing on our end. That...

Nov 2021
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COO

I occasionally get emails from the vendor executives. We also have a vendor executives that we have...

Nov 2021
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COO

The system drives tangible outcomes. We have seen a significant improvement in participating with...

Nov 2021
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COO

I would be extremely likely to recommend the system to others. I hope that my satisfaction remains...

Nov 2021
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Manager

Azara Healthcare has been around for a long time. When they merged with SPH Analytics' population...

Nov 2021
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Manager

We are really happy with the vendor. They are extremely eager to work with their customers. They...

Nov 2021
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Manager

The vendor has a very strong chief technology officer who is very experienced. That person has a lot...

Nov 2021
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Manager

Azara Healthcare's biggest opportunity for improvement is around their ability to integrate...

Nov 2021
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Director

The vendor's initial training is really good, but they don't do much ongoing training. We can reach...

Nov 2021
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Director

The system is customizable. We can change its mapping if we are trying to attract certain things....

Nov 2021
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Director

The vendor's phone and web support people are responsive, but we have to initiate contact with them...

Nov 2021
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VP/Other Executive

It wasn't a given that we were going to choose this system, but we were familiar with the vendor,...

Nov 2021
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VP/Other Executive

I have yet to find any vendor in the EHR world that doesn't charge for every little thing. Azara...

Nov 2021
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VP/Other Executive

We aren't fully integrated with the solution yet, but it is just a matter of time before we get to...

Nov 2021
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VP/Other Executive

The vendor's executives do a great job of being where they are needed, and they provide follow-up...

Nov 2021
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VP/Other Executive

One of the biggest reasons that we use the system is to deliver better care. There are some tools in...

Nov 2021
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VP/Other Executive

Everything that the vendor has done has been on time and on point. The vendor has been good, and we...

Nov 2021
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VP/Other Executive

I have faith that this system is going to work for us. A few wins would make all the difference in...

Nov 2021
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Director

The vendor absolutely keeps all promises, but our knowledge of their plug-in was slightly...

Nov 2021
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Director

We have spent a lot of money on the system. We have had quite a few quality improvement projects...

Nov 2021
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Director

Everything with the system is what we anticipated. We are moving fast, and the vendor has been...

Nov 2021
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Director

Azara Healthcare's training is so good. They really dial in on everything they do. We have regular...

Nov 2021
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Director

The system will absolutely take us where we want to go around integration. It is just still in its...

Nov 2021
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Director

The vendor's billing is really confusing. Sometimes the invoices aren’t as detailed as we need them...

Nov 2021
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Manager

We got Azara Healthcare for a song as far as I am concerned. They give us a fantastic price for what...

Nov 2021
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Manager

Azara Healthcare has the best crew I have ever worked with. Everyone involved has been attentive and...

Nov 2021
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Manager

I am in love with the analytics program because I have been wanting something like it for so many...

Nov 2021
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Manager

When we pull a measure for childhood or adolescent immunizations, we are never going to show...

Nov 2021
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Director

There are a lot of reports in the system. We could spend every day in the system and still find new...

Nov 2021
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Director

The good thing about Azara Healthcare is that as soon as the government released new requirements,...

Nov 2021
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Director

When the COVID-19 pandemic started, Azara Healthcare created reports for us and made sure that...

Nov 2021
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Director

The vendor offers separate modules at different prices, but they don't have additional charges for...

Nov 2021
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Director

The system is very easy for people to use, and the vendor's support teams are very responsive. I...

Nov 2021
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Director

When we were first implementing the product, the vendor didn't have as many trainers as they do now....

Nov 2021
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VP/Other Executive

We have several different EHRs, and the benefit of using DRVS is that it is an EHR-agnostic tool. It...

Oct 2021
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VP/Other Executive

I talk directly to a top executive at Azara Healthcare. They have been very responsive. The...

Oct 2021
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VP/Other Executive

My job is to think about what will happen over the next five years and how to adapt. I share some of...

Oct 2021
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Director

We love Azara Healthcare. We have used their system for funding opportunities because we can dig...

Oct 2021
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Director

Every module has a different implementation cost, and some of them have a subscription cost. Those...

Oct 2021
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Director

We have issues on our end with being able to get our organizations available to do additional...

Oct 2021
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Director

Azara Healthcare is really good about integration with EHRs, but I would love to see more...

Oct 2021
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Director

No product is going to meet all our needs. We will always have more needs than what the product can...

Oct 2021
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Director

Most of the time, our issues are related to our EHR, so Azara Healthcare isn't alerted until we see...

Oct 2021
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Director

We have had trouble with accounting. Azara Healthcare seems to have a very small accounting team,...

Oct 2021
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Analyst/Coordinator

I use Azara Healthcare for MIPS because the component from our other vendor doesn’t help me. We are...

Aug 2021
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Analyst/Coordinator

Azara Healthcare’s communication and support are amazing. The involvement of all levels of...

Aug 2021
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Manager

I would recommend DRVS to others. The vendor doesn't charge us for every little thing, but there are...

Jul 2021
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Manager

DRVS serves its purpose well. We haven't had any issues with it. In terms of quality, DRVS has been...

Jul 2021
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Manager

There is always room for improvement, and there are always more things that we need from the vendor....

Jul 2021
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Manager

We usually get same-day responses from Azara Healthcare's support when we submit tickets. If we have...

Jul 2021
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Manager

Azara Healthcare's whole focus is on driving outcomes. We are getting more than our money's worth...

Jul 2021
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Manager

We have a partnership with Azara Healthcare instead of a vendor-client relationship. Working with...

Jul 2021
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Director

I really like the new rollouts and the support I get from Azara Healthcare. They are very helpful...

Jun 2021
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Director

The user interface in DRVS is easy to use. It is web based, so it is easy to access and maneuver....

Jun 2021
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Analyst/Coordinator

Sometimes it is hard to find what we are looking for in DRVS. I could run one report one week, and...

Jun 2021
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Analyst/Coordinator

Azara Healthcare is always the first to implement new measures in the system and make sure that they...

Jun 2021
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Analyst/Coordinator

Azara Healthcare is great. The support people have always been good. They work really hard to get results....

Jun 2021
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Director

Azara Healthcare is very responsive. A lot of their people aren't healthcare providers, and they...

May 2021
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Director

There are a lot of add-ons that we can get for the system. If a lot of people get the add-ons, then...

May 2021
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Director

There are always some tweaks that could be made to the system, especially around its mapping. There...

May 2021
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Director

Azara Healthcare has a support portal. That is very nice. I have established some individual...

May 2021
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Director

I have found the system to be really easy to use. If someone were to come in cold without a lot of...

May 2021
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Director

During the COVID-19 pandemic, we weren't able to get any one-on-one, face-to-face time with the...

May 2021
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Director

During the COVID-19 pandemic, the vendor came out with a dashboard that would allow us to monitor...

May 2021
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Director

Azara Healthcare stayed in touch with us during the COVID-19 pandemic. They reached out to us to see...

May 2021
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Director

The vendor's executives are involved. We are like family to them. That is important to me. When I go...

May 2021
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Director

The ease of use depends on how much people want to use the system. When I first started using it, I...

May 2021
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Director

My only issue is that there has been a lot of turnover within Azara Healthcare, so there has not...

May 2021
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Director

We have a good working relationship with Azara Healthcare. We are an important client for them, and...

May 2021
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Director

Azara Healthcare is very proactive about communicating changes in CMS rules and regulations. The...

May 2021
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Director

IgniteMIPS has the potential to drive outcomes, but that depends on the organization and how they...

May 2021
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(0)
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Director

We will continue with IgniteMIPS as long as we have to do MIPS reporting. The vendor keeps up with...

May 2021
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Director

Azara Healthcare's customer service is always available. When I ask the vendor questions, they are...

May 2021
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Manager

Azara Healthcare is a key component of long-term success for our organization.

May 2021
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Manager

Azara Healthcare has made a lot of changes and has made their system a lot more stable. The old...

May 2021
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Manager

Azara Healthcare could improve data processing. When we have deadlines, getting data in becomes very...

May 2021
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Manager

Our last implementation with Azara Healthcare went through a few rounds in order to get everything...

May 2021
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