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Azara Healthcare DRVS (primarily ambulatory and FQHC) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
I would recommend DRVS to others. The vendor doesn't charge us for every little thing, but there are...
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Manager
DRVS serves its purpose well. We haven't had any issues with it. In terms of quality, DRVS has been...
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Manager
There is always room for improvement, and there are always more things that we need from the vendor....
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Manager
We usually get same-day responses from Azara Healthcare's support when we submit tickets. If we have...
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Manager
Azara Healthcare's whole focus is on driving outcomes. We are getting more than our money's worth...
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Manager
We have a partnership with Azara Healthcare instead of a vendor-client relationship. Working with...
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Director
I really like the new rollouts and the support I get from Azara Healthcare. They are very helpful...
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Director
The user interface in DRVS is easy to use. It is web based, so it is easy to access and maneuver....
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Analyst/Coordinator
Sometimes it is hard to find what we are looking for in DRVS. I could run one report one week, and...
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Analyst/Coordinator
Azara Healthcare is always the first to implement new measures in the system and make sure that they...
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Analyst/Coordinator
Azara Healthcare is great. The support people have always been good. They work really hard to get results....
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Director
Azara Healthcare is very responsive. A lot of their people aren't healthcare providers, and they...
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Director
There are a lot of add-ons that we can get for the system. If a lot of people get the add-ons, then...
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Director
There are always some tweaks that could be made to the system, especially around its mapping. There...
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Director
Azara Healthcare has a support portal. That is very nice. I have established some individual...
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Director
I have found the system to be really easy to use. If someone were to come in cold without a lot of...
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Director
During the COVID-19 pandemic, we weren't able to get any one-on-one, face-to-face time with the...
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Director
During the COVID-19 pandemic, the vendor came out with a dashboard that would allow us to monitor...
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Director
Azara Healthcare stayed in touch with us during the COVID-19 pandemic. They reached out to us to see...
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Director
The vendor's executives are involved. We are like family to them. That is important to me. When I go...
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Director
The ease of use depends on how much people want to use the system. When I first started using it, I...
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Director
My only issue is that there has been a lot of turnover within Azara Healthcare, so there has not...
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Director
We have a good working relationship with Azara Healthcare. We are an important client for them, and...
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Director
Azara Healthcare is very proactive about communicating changes in CMS rules and regulations. The...
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Director
IgniteMIPS has the potential to drive outcomes, but that depends on the organization and how they...
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Director
We will continue with IgniteMIPS as long as we have to do MIPS reporting. The vendor keeps up with...
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Director
Azara Healthcare's customer service is always available. When I ask the vendor questions, they are...
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Manager
Azara Healthcare is a key component of long-term success for our organization.
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Manager
Azara Healthcare has made a lot of changes and has made their system a lot more stable. The old...
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Manager
Azara Healthcare could improve data processing. When we have deadlines, getting data in becomes very...
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Manager
Our last implementation with Azara Healthcare went through a few rounds in order to get everything...
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Manager
We use IgniteMIPS as a registry for population health. We do disease prevention, disease management,...
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Manager
Azara Healthcare has always been really great to work with. When we have problems, they take the...
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Manager
I really would love it if Azara Healthcare would put in a way to do a certain type of form for...
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CMO
For population health management or data analytics, we had been using another tool, and it was not...
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CMO
Azara Healthcare was supportive of our needs with integrations and interfaces. Even though they had...
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CMO
Azara Healthcare is absolutely part of our long-term plans because we have used DRVS as the basis...
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CMO
We are in the process of optimizing DRVS further, and we go to Azara Healthcare with new requests....
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CMO
For the most part, Azara Healthcare has been very supportive of our needs. Their mission and core...
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CMO
With Azara Healthcare, we had to go back and forth quite a bit on pricing. We felt that we were...
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CMO
DRVS is very intuitive to use. For the most part, the abilities we were expecting were actually...
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CIO
DRVS is a web-based solution. I recommend it to others as long as the EHRs that they are using don't...
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CIO
Azara Healthcare really changed our game. They are really easy to work with. We will keep DRVS...
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CIO
Azara Healthcare is fabulous. They do a great job with testing and validation. They are responsive...
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VP/Other Executive
When it comes to Azara Healthcare's support, anytime we need something done, we talk to the people...
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VP/Other Executive
We have used DRVS for years. DRVS doesn't have a great interface with certain things with MCOs and...
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VP/Other Executive
DRVS is easy to use. It is a point-and-click system. DRVS is the most flexible tool to identify care...
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Director
SPH Analytics is half and half when it comes to keeping promises. It would help if we could have...
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Director
We haven’t had training in years, but it would be good to know what else is out there with SPH Analytics....
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Director
Population Care is so easy to use due to the filters and the fact that it is really basic. It closes...
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Director
I would like SPH Analytics’ support to do more one-on-one contact. I want more phone calls instead...
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Manager
The system is easy to use. I can pull data into an Excel spreadsheet and use that to send letters to...
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Manager
If we keep the product, I am sure that my satisfaction will be high. I am not in charge of our...
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Manager
I would recommend the product, but due to our recent merger, our executives decided not to extend...
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Manager
All team members need to be trained appropriately to use the software filters. The software should...
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Analyst/Coordinator
We had a little bit of a struggle with the implementation, but that struggle was on both sides. The...
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Analyst/Coordinator
One of the things we didn’t have before was the ability to evaluate claims in a structured way, and...
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Analyst/Coordinator
We are on the right track for where we want to go with SPH Analytics, but it is unclear whether the...
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Analyst/Coordinator
The vendor has good intentions to keep all of their promises. But there are some things that I am...
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Analyst/Coordinator
The only complaint I have about integration is that I was used to an avenue of troubleshooting that...
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Analyst/Coordinator
The user aspect of the product is very nice. It is very user friendly. It isn’t too difficult to...
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Analyst/Coordinator
The product isn’t quite meeting all of our needs, but that is because there is work that we have to...
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Manager
Our implementation was a little rocky because of COVID-19. It kind of messed up everything.
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Manager
The support we get from SPH Analytics is excellent. I don't have anything bad to say. We haven't had...
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CIO
I don't even know who the executives are. They might reach out, but they don't reach out to me. I...
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CIO
I have never been through Azara Healthcare's training. I have never been able to. Things are just...
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CIO
I don't know that we have done any big upgrades or implementations. I didn't like the way our...
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CIO
People are happy with DRVS. It is super easy to use. Once people know how to use it, they can see...
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CIO
The vendor's software makes it easy for any level of user to go in, click around, and understand the...
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CIO
There are some things that we want to be met differently that the vendor is not currently doing for...
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CIO
The dashboards are good. They are easy to use and simple to understand. We don’t have to do anything...
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CIO
I didn't choose the system, so whether I would buy it again would depend on how much the system...
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Analyst/Coordinator
The vendor's support throughout COVID-19 has been seamless. We haven’t had any hiccups or challenges...
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Analyst/Coordinator
The solution updates automatically, and the vendor is always very good about communicating when they...
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Analyst/Coordinator
We aren't keeping this solution because of the COVID-19 pandemic. Unfortunately, like many other...
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Analyst/Coordinator
The vendor keeps their promises about the timelines for delivered upgrades. I can’t say enough good...
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Analyst/Coordinator
I would absolutely buy this solution again. Purchasing this solution was one of the best decisions...
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Analyst/Coordinator
I would give the vendor's initial training a high rating. We started out with weekly meetings and...
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Analyst/Coordinator
The vendor was always available and ready to reach out. That is one of the things I will miss the...
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Analyst/Coordinator
Our support manager always reached out to let us know whether there would be downtime and why. This...
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Analyst/Coordinator
This product's dashboards are a useful tool. With them, we can instantly see our trends over the...
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Analyst/Coordinator
I really like the product. It is super easy to use, and it supports our staff. We are on a...
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Analyst/Coordinator
I think DRVS is a good product, and I would buy it again. It is easy for our end users to use. Azara...
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Director
The product is relatively easy and forthcoming. The vendor’s process for upgrades was pretty simple,...
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Director
The vendor is proactive. They often reach out to let us know what we are missing and what we should...
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Director
I would tell others looking at the vendor that their interoperability factor, ease of setting up the...
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Director
Azara Healthcare reaches out to us often. We have definitely had a good experience with Azara...
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VP/Other Executive
A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...
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VP/Other Executive
We have a lot of end users who log in to the platform, and our end users go through the vendor’s...
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VP/Other Executive
My expectations are very high when it comes to product functionality. I believe pigs can fly. The...
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VP/Other Executive
The vendor charges us for everything, but I have been in the field for a long time, and I think the...
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VP/Other Executive
The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....
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Director
Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...
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Director
We have good executive involvement from Azara. We are working with the executive team all the time.
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Director
The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...
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Director
We talk to other folks about the product all the time. We tell them the pros and cons and that we...
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Director
There are some things we are missing with integration, but I feel pretty good about the direction we...
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Director
I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...
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Director
Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...
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Director
The product is pretty good overall, but some things are lacking. I don't have anything to compare...
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Director
The base product doesn't meet all my needs. For every piece of functionality that the product has,...
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VP/Other Executive
SA Ignite is extremely knowledgeable and helps us plan what we are doing in relation to MIPS. The...
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VP/Other Executive
Things are going very well. Prior to SA Ignite merging with SPH Analytics, SA Ignite was the best...
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VP/Other Executive
The tools are really amazing to use. They were originally developed by SA Ignite. and when they...
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Manager
The system is not going to be easy for someone to just learn. Users really have to know what they...
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Manager
I have a vendor representative who I work with, and that person supports me a lot in keeping up with...
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Manager
With the product, organizations are able to get a lot of information and work with patients as much...
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VP/Other Executive
I would buy the product again; it is a great product. It can take data from many different EMRs and...
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VP/Other Executive
The vendor is really easy to work with. We meet with them frequently. They are there, they have a...
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VP/Other Executive
The product does everything the vendor said it would do. The vendor doesn’t promise things that they...
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VP/Other Executive
I love the product, and I use it all the time. I don’t know how it is compared to other options. I...
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VP/Other Executive
The system is easy to use. It is pretty much plug and play. We just have to click in certain places...
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VP/Other Executive
In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...
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VP/Other Executive
The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...
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VP/Other Executive
I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...
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VP/Other Executive
I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...
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VP/Other Executive
There is almost too much training provided by the vendor. I don’t participate in all of it because...
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Manager
When we log in, the product takes us straight to the dashboard. The filters could be a little easier...
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Manager
I would recommend the solution for sure. The product would be perfect for increasing the quality...
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CEO/President
We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...
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CEO/President
Azara Healthcare is very good about being clear on the charges. There have been cases where the...
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CEO/President
The Azara Healthcare team is excellent to work with. The team members have good values, and they are...
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CEO/President
The product is absolutely part of our long-term plans, and if we had to do everything over again, we...
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CEO/President
The implementation services are excellent. The vendor has good meetings. We have a staff person who...
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CEO/President
The product works as promoted if not better than promoted. It supports our organization’s...
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CEO/President
I would rate the support highly. The product is web based, so the vendor has to support it well to...
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Director
The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...
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Director
The vendor has different projects that they come to us about. They are working with health centers...
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Director
The vendor works with the health centers on the mapping process. They use actual patients and have a...
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Director
The dashboards are great. We have found a couple of glitches when there is a lot of data in the...
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Director
We have various grants that our health centers are working with. We have worked with Azara...
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Director
We can see care gaps so that people can reach out to their patients that may need some type of...
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Director
I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...
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Director
The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...
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Director
The vendor is very involved in the process from when they are introduced to our health centers to...
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Director
Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...
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Director
I like the fact that whenever the vendor is going to do a training with our health centers, they...
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Director
We hear all the time how the reports are user friendly and how everything is in one spot. We have a...
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Director
I am very likely to recommend the product. We get a lot of calls where people ask us how we like...
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