CereCore Partial IT Outsourcing
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Brian Matsen
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User Commentary

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CIO

Relationship

CereCore's help desk could focus a little more intently on the resolutions to our problems. CereCore...

Nov 2022
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CIO

Relationship

There needs to be tighter integration between our organization and CereCore in order to build our...

Nov 2022
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CIO

Relationship

CereCore could reach out, partner with us, and be proactive about things instead of us having to...

Nov 2022
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CIO

Project Results

When we put in an IT solution, we used an outside implementer, and CereCore did a good job of...

Sep 2022
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CIO

People and Knowledge

CereCore has some good talent. The vendor has a pretty good understanding of how we work in the...

Sep 2022
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CIO

Tools and Methodology

The vendor's opportunity for improvement is around change management and putting things into...

Sep 2022
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Director

ROI and Cost

The fact that I have staff members coming to work who are fully rested and who don't get pinged with...

Sep 2022
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CTO

Future Outlook

CereCore's services are good for what we use the services for. Dependent on future circumstances, I...

Sep 2022
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CTO

People and Knowledge

When we get into complex projects, CereCore's people tend to struggle. To be fair, in my experience,...

Sep 2022
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CTO

Relationship

CereCore has made good improvements over the last couple of years. We have put some structure around...

Sep 2022
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CTO

Other Observations

The way our organization is set up tends to create complications that aren't necessarily a CereCore...

Sep 2022
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Director

ROI and Cost

CereCore supports all front-level calls; when a piece of hardware is not working, CereCore tries to...

Sep 2022
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Director

Relationship

I like the transparency and honesty at any level of support within CereCore, and I really trust...

Sep 2022
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Director

Project Results

The IT outsourcing partnership is a huge deal. CereCore was extremely effective. Some changes and...

Sep 2022
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VP/Other Executive

People and Knowledge

CereCore does very well at vetting their staff to make sure that their employees have the...

Sep 2022
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VP/Other Executive

Tools and Methodology

I would rate CereCore a little lower on strategic ability because they were tethered to HCA...

Sep 2022
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VP/Other Executive

Project Results

Our internal support desk wasn’t staffed as it should have been, and sometimes the 24/7 support was...

Sep 2022
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VP/Other Executive

Project Results

We have moved some of our EHR instances over to the CereCore data center, and that has been very...

Sep 2022
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VP/Other Executive

Tools and Methodology

We have structures in place with CereCore to make sure that they work to mitigate risks when we have...

Sep 2022
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VP/Other Executive

ROI and Cost

We don't always agree on pricing, but CereCore works with us on that kind of thing. The firm is...

Sep 2022
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VP/Other Executive

Project Results

CereCore does very well at driving outcomes. The firm brings a fairly deep experience in the...

Sep 2022
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VP/Other Executive

Tools and Methodology

One of the biggest differentiators for CereCore is their ability to step in and fill gaps. The firm...

Sep 2022
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VP/Other Executive

Project Results

We have used CereCore to help us do a couple of due-diligence exercises on acquisitions. They use...

Sep 2022
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Director

Project Results

Overall, CereCore is a great partner. Our experience has been positive. We don't leverage everything...

Aug 2022
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Director

Relationship

The bottom line is we have had a very positive overall experience with the CereCore team. I like...

Aug 2022
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