CareAware Tracking (Software Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:06:28 PM and Model.EvProductId = 65637

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User Commentary

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Manager

Service and Support

A few years ago, we got a new client results executive and a new support person, and they have been...

Jul 2020
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Manager

Implementation and Training

For CareAware Tracking, we had somebody come in to deeply train us on the system. The training went...

Jul 2020
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CIO

Functionality and Upgrades

We are using CareAware Tracking primarily to track our IV pumps, wheelchairs, and other equipment....

Dec 2019
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CIO

Service and Support

Cerner needs to improve the way the support people follow through. They are poor at following...

Dec 2019
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Analyst/Coordinator

Relationship

Cerner is trying to keep all of their promises. They haven’t yet, but they are working on it. The...

Jun 2019
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Analyst/Coordinator

Implementation and Training

Cerner had to go through numerous attempts to bring us live because they lacked experience in the...

Jun 2019
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Analyst/Coordinator

Other Observations & Comments

We are a Cerner shop, and Cerner does have their different systems tied together fairly well.

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

CareAware Tracking has issues that Cerner didn’t know about; we had to expose the issues for them....

Jun 2019
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Analyst/Coordinator

Service and Support

Cerner has been struggling to deliver fixes for us. A certain project took over a year, and several...

Jun 2019
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Analyst/Coordinator

Other Observations & Comments

Cerner needs to hire or assign someone to be the RTLS architect across their organization. They need...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I wouldn’t purchase CareAware Tracking again because now I have knowledge of what other products do.

May 2019
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Manager

Service and Support

CareAware Tracking is good, but there are a lot of hoops to jump through. We are like guinea pigs....

May 2019
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Manager

Functionality and Upgrades

I have run into some upgrade problems where the test environments are not the same as the production...

May 2019
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Manager

Functionality and Upgrades

There could be some enhancements in the functional interface.

May 2019
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Manager

Service and Support

We have used Cerner's service. With any problem that comes to us, Cerner does a good job of handling...

May 2019
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Manager

Implementation and Training

The training for CareAware Tracking is good, and Cerner does shoulder-to-shoulder solutions with us.

May 2019
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Manager

Functionality and Upgrades

CareAware Tracking doesn’t always do exactly what we hoped it would do. We feel like we bought a car...

May 2019
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Nurse

Implementation and Training

Our trainer was pretty effective. Cerner has been very helpful with trying to optimize the system,...

Mar 2019
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Nurse

Lessons Learned

We always highly recommend the system to providers considering it. I recommend listening to Cerner’s...

Mar 2019
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Nurse

Lessons Learned

If we had to do things over again, we would still go with Cerner. But I think we would go in with...

Mar 2019
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Manager

Functionality and Upgrades

Patients can’t spot the staff members' name tags across the room, but with CareAware Tracking, the...

Feb 2019
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Manager

Functionality and Upgrades

The staff members like that they can locate a wheelchair or a pump with CareAware Tracking....

Feb 2019
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Manager

Future Outlook

We had some bumps with Cerner with some code upgrades that we needed prior to our launch. We were...

Feb 2019
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Manager

Service and Support

Cerner calls me, comes on-site, and works on issues. When I have a problem, they get on the phone...

Feb 2019
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Manager

Functionality and Upgrades

I like the CareAware Tracking system. It is very clean; the icons are very clear. It easily...

Feb 2019
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Manager

Functionality and Upgrades

I would like the icons in CareAware Tracking to be a little bit larger, but nurses always feel that...

Feb 2019
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Manager

Functionality and Upgrades

Our biggest problem with CareAware Tracking has been trying to refine it. It is always hard to...

Feb 2019
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Manager

Lessons Learned

It has been a long process to get CareAware Tracking tuned correctly. My advice for others would be...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

We are using CareAware Tracking to track patients. It can send out cautionary alerts when the...

Dec 2018
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CNO

Other Observations & Comments

Because of the lack of reliability, I am not willing to advance CareAware Tracking into anything...

Dec 2018
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CNO

Functionality and Upgrades

CareAware Tracking has a lack of credibility in our organization, but we are going to give it...

Dec 2018
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CNO

Functionality and Upgrades

We aren’t satisfied with CareAware Tracking at all. We purchased an RTLS at the same time we were...

Dec 2018
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CNO

Functionality and Upgrades

I wanted to use CareAware Tracking for bed maintenance and preventative maintenance. It should be...

Dec 2018
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CNO

Technology

We have issues with the batteries and tags, and we have issues around the software and mapping.

Dec 2018
 Helpful

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Director

Functionality and Upgrades

We have been struggling with CareAware Tracking. One of our departments has found it to be very...

Oct 2018
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Director

ROI / Cost (care and feeding)

We have had some technical issues with CareAware Tracking. We deal with multiple vendors, and they...

Oct 2018
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Director

Lessons Learned

If selecting CareAware Tracking, a provider needs to have strong skills with networks among the...

Oct 2018
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Director

Functionality and Upgrades

The lack of convenience and accuracy with CareAware Tracking are contributing to the adoption...

Oct 2018
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Director

Functionality and Upgrades

In theory, an RTLS like CareAware Tracking is good and could potentially save us time and effort,...

Oct 2018
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Director

Lessons Learned

A provider should make sure that the vendor can be held contractually accountable because that might...

Oct 2018
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Director

Functionality and Upgrades

Everyone wants a quick fix to problems. When something like CareAware Tracking doesn’t work exactly...

Oct 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

We have been working on our project with Cerner for a long time. We already have Cerner systems...

Sep 2018
 Helpful

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Manager

Service and Support

Sometimes Cerner is less than willing to help us, or they are willing to help but at a cost.

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

We don’t have full access to the system, and sometimes it can be tricky. Some things in the system...

Aug 2018
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Manager

Future Outlook

The waters are muddy with Cerner, and we are going to be making a transition to a different vendor.

Aug 2018
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Manager

Other Observations & Comments

We are having some problems with CareAware Tracking, but we can’t really blame Cerner. We haven’t...

Jun 2018
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Manager

Functionality and Upgrades

CareAware Tracking is nice to have. We have put minimum effort into it, and it has still met all of...

Jun 2018
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Analyst/Coordinator

Lessons Learned

I wouldn't buy CareAware Tracking again. There is the capacity management program, and then there is...

Jun 2018
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Analyst/Coordinator

Other Observations & Comments

The issues we have are caused by the fact that our other RTLS solution is too outdated for the...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner has tried to help us keep the system relevant and develop solutions to keep it running, but...

Jun 2018
 Helpful

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Director

Other Observations & Comments

From an end user's perspective, CareAware Tracking is a fairly simple tool to use. The system meets...

Jan 2018
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Director

Functionality and Upgrades

It is extremely difficult to extract needed data from CareAware Tracking and put it into our data...

Jan 2018
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Director

Interfacing and Integration

CareAware Tracking doesn't integrate well with any of our other products. It is kind of a standalone...

Jan 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

Cerner's CareAware Tracking connects all our different hardware components, including beds, phones,...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We often have to upgrade the tool in order to get some features. We will have to shut down our RTLS...

Dec 2017
 Helpful

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Director

ROI / Cost (care and feeding)

There is new technology to make the tracking more precise in CareAware Tracking, but it is very...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

When CareAware Tracking was implemented here, it was a new enough solution that I don't think the...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

We are using CareAware Tracking to track wheelchairs and IV pumps. We also use the system with our...

Nov 2017
 Helpful

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Manager

Interfacing and Integration

CareAware Tracking could have more interoperability. Cerner was late to provide the feature for...

Nov 2017
 Helpful

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Manager

Technology

We struggle to track our devices because we can’t tell whether a device is sterilized or...

Sep 2017
 Helpful

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Manager

Functionality and Upgrades

The only report I can get from CareAware Tracking is the battery report. We wish the system had...

Sep 2017
 Helpful

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Manager

Interfacing and Integration

CareAware Tracking integrates well with other Cerner systems, but the product is still new. We have...

Sep 2017
 Helpful

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Manager

Service and Support

We have asked Cerner for several things, and they haven’t helped us yet. They are not proactive. I...

Sep 2017
 Helpful

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