CareAware Tracking (Software Only) Comments

 
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RTLS 2019: Exploring Attainable Outcomes with Deep Adopters
RTLS 2019:
Exploring Attainable Outcomes with Deep Adopters
April 2019
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Manager

Service and Support

A few years ago, we got a new client results executive and a new support person, and they have been...

Jul 2020
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Manager

Implementation and Training

For CareAware Tracking, we had somebody come in to deeply train us on the system. The training went...

Jul 2020
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CIO

Functionality and Upgrades

We are using CareAware Tracking primarily to track our IV pumps, wheelchairs, and other equipment....

Dec 2019
 Helpful

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CIO

Service and Support

Cerner needs to improve the way the support people follow through. They are poor at following...

Dec 2019
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Analyst/Coordinator

Relationship

Cerner is trying to keep all of their promises. They haven’t yet, but they are working on it. The...

Jun 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Cerner had to go through numerous attempts to bring us live because they lacked experience in the...

Jun 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We are a Cerner shop, and Cerner does have their different systems tied together fairly well.

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware Tracking has issues that Cerner didn’t know about; we had to expose the issues for them....

Jun 2019
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Analyst/Coordinator

Service and Support

Cerner has been struggling to deliver fixes for us. A certain project took over a year, and several...

Jun 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Cerner needs to hire or assign someone to be the RTLS architect across their organization. They need...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I wouldn’t purchase CareAware Tracking again because now I have knowledge of what other products do.

May 2019
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Manager

Service and Support

CareAware Tracking is good, but there are a lot of hoops to jump through. We are like guinea pigs....

May 2019
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Manager

Functionality and Upgrades

I have run into some upgrade problems where the test environments are not the same as the production...

May 2019
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Manager

Functionality and Upgrades

There could be some enhancements in the functional interface.

May 2019
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Manager

Service and Support

We have used Cerner's service. With any problem that comes to us, Cerner does a good job of handling...

May 2019
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Manager

Implementation and Training

The training for CareAware Tracking is good, and Cerner does shoulder-to-shoulder solutions with us.

May 2019
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Manager

Functionality and Upgrades

CareAware Tracking doesn’t always do exactly what we hoped it would do. We feel like we bought a car...

May 2019
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Nurse

Implementation and Training

Our trainer was pretty effective. Cerner has been very helpful with trying to optimize the system,...

Mar 2019
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Nurse

Lessons Learned

We always highly recommend the system to providers considering it. I recommend listening to Cerner’s...

Mar 2019
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Nurse

Lessons Learned

If we had to do things over again, we would still go with Cerner. But I think we would go in with...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

Patients can’t spot the staff members' name tags across the room, but with CareAware Tracking, the...

Feb 2019
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Manager

Functionality and Upgrades

The staff members like that they can locate a wheelchair or a pump with CareAware Tracking....

Feb 2019
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Manager

Future Outlook

We had some bumps with Cerner with some code upgrades that we needed prior to our launch. We were...

Feb 2019
 Helpful

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Manager

Service and Support

Cerner calls me, comes on-site, and works on issues. When I have a problem, they get on the phone...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

I like the CareAware Tracking system. It is very clean; the icons are very clear. It easily...

Feb 2019
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Manager

Functionality and Upgrades

I would like the icons in CareAware Tracking to be a little bit larger, but nurses always feel that...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

Our biggest problem with CareAware Tracking has been trying to refine it. It is always hard to...

Feb 2019
 Helpful

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Manager

Lessons Learned

It has been a long process to get CareAware Tracking tuned correctly. My advice for others would be...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are using CareAware Tracking to track patients. It can send out cautionary alerts when the...

Dec 2018
 Helpful

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CNO

Other Observations & Comments

Because of the lack of reliability, I am not willing to advance CareAware Tracking into anything...

Dec 2018
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CNO

Functionality and Upgrades

CareAware Tracking has a lack of credibility in our organization, but we are going to give it...

Dec 2018
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CNO

Functionality and Upgrades

We aren’t satisfied with CareAware Tracking at all. We purchased an RTLS at the same time we were...

Dec 2018
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CNO

Functionality and Upgrades

I wanted to use CareAware Tracking for bed maintenance and preventative maintenance. It should be...

Dec 2018
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CNO

Technology

We have issues with the batteries and tags, and we have issues around the software and mapping.

Dec 2018
 Helpful

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Director

Functionality and Upgrades

We have been struggling with CareAware Tracking. One of our departments has found it to be very...

Oct 2018
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Director

ROI / Cost (care and feeding)

We have had some technical issues with CareAware Tracking. We deal with multiple vendors, and they...

Oct 2018
 Helpful

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Director

Lessons Learned

If selecting CareAware Tracking, a provider needs to have strong skills with networks among the...

Oct 2018
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Director

Functionality and Upgrades

The lack of convenience and accuracy with CareAware Tracking are contributing to the adoption...

Oct 2018
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Director

Functionality and Upgrades

In theory, an RTLS like CareAware Tracking is good and could potentially save us time and effort,...

Oct 2018
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Director

Lessons Learned

A provider should make sure that the vendor can be held contractually accountable because that might...

Oct 2018
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Director

Functionality and Upgrades

Everyone wants a quick fix to problems. When something like CareAware Tracking doesn’t work exactly...

Oct 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

We have been working on our project with Cerner for a long time. We already have Cerner systems...

Sep 2018
 Helpful

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Manager

Service and Support

Sometimes Cerner is less than willing to help us, or they are willing to help but at a cost.

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

We don’t have full access to the system, and sometimes it can be tricky. Some things in the system...

Aug 2018
 Helpful

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Manager

Future Outlook

The waters are muddy with Cerner, and we are going to be making a transition to a different vendor.

Aug 2018
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Manager

Other Observations & Comments

We are having some problems with CareAware Tracking, but we can’t really blame Cerner. We haven’t...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

CareAware Tracking is nice to have. We have put minimum effort into it, and it has still met all of...

Jun 2018
 Helpful

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Analyst/Coordinator

Lessons Learned

I wouldn't buy CareAware Tracking again. There is the capacity management program, and then there is...

Jun 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The issues we have are caused by the fact that our other RTLS solution is too outdated for the...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Cerner has tried to help us keep the system relevant and develop solutions to keep it running, but...

Jun 2018
 Helpful

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Director

Other Observations & Comments

From an end user's perspective, CareAware Tracking is a fairly simple tool to use. The system meets...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

It is extremely difficult to extract needed data from CareAware Tracking and put it into our data...

Jan 2018
 Helpful

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Director

Interfacing and Integration

CareAware Tracking doesn't integrate well with any of our other products. It is kind of a standalone...

Jan 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

Cerner's CareAware Tracking connects all our different hardware components, including beds, phones,...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We often have to upgrade the tool in order to get some features. We will have to shut down our RTLS...

Dec 2017
 Helpful

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Director

ROI / Cost (care and feeding)

There is new technology to make the tracking more precise in CareAware Tracking, but it is very...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

When CareAware Tracking was implemented here, it was a new enough solution that I don't think the...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

We are using CareAware Tracking to track wheelchairs and IV pumps. We also use the system with our...

Nov 2017
 Helpful

 or  to see details.

Manager

Interfacing and Integration

CareAware Tracking could have more interoperability. Cerner was late to provide the feature for...

Nov 2017
 Helpful

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Manager

Technology

We struggle to track our devices because we can’t tell whether a device is sterilized or...

Sep 2017
 Helpful

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Manager

Functionality and Upgrades

The only report I can get from CareAware Tracking is the battery report. We wish the system had...

Sep 2017
 Helpful

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Manager

Interfacing and Integration

CareAware Tracking integrates well with other Cerner systems, but the product is still new. We have...

Sep 2017
 Helpful

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Manager

Service and Support

We have asked Cerner for several things, and they haven’t helped us yet. They are not proactive. I...

Sep 2017
 Helpful

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