Cerner HIT Implementation Leadership - Large Comments

 

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CMO

Tools and Methodology

The interfaces are with CommonWell and with other networks for interoperability, and that is all...

Jul 2020
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CMO

Other Observations

We have a central billing office, and we have a contract with an accounting company. But the company...

Jul 2020
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CMO

Other Observations

I don’t think anybody truly has a handle on things. We can open up Excel and figure out Excel...

Jul 2020
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CMO

Future Outlook

The one thing that I find about Cerner is they are a very large company, and they are spending a lot...

Jul 2020
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CMO

Tools and Methodology

Cerner did some specific training on personalization and optimization for the end users. The...

Jul 2020
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CMO

People and Knowledge

With a couple of notable exceptions, Cerner's project managers were knowledgeable. There were some...

Jul 2020
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CMO

Tools and Methodology

With the training, there was a lack of understanding of how the program worked. Nurses were trained...

Jul 2020
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CMO

Project Results

There was some trouble with the development of the program. Cerner said they could do everything,...

Jul 2020
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CMO

People and Knowledge

I don’t think we got the A-team. A lot of the developers expected us to do our own work analysis,...

Jul 2020
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CMO

Project Results

Our implementation was expensive. Cerner said we needed a lot of full-time IT people to support...

Jul 2020
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CMO

Tools and Methodology

We implement tickets. Some of the tickets go months without resolutions. But some of them get...

Jul 2020
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CMO

Sales and Contracting

Cerner didn't charge us for every little thing. They charged us for some things. We had some...

Jul 2020
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CMO

Project Results

We had some strategic goals in mind. We wanted to reduce errors and reduce the time required for...

Jul 2020
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CMO

Tools and Methodology

Cerner has a reputation for being very data oriented. They spend a lot of money on development. The...

Jul 2020
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CMO

Tools and Methodology

I don’t think things should have taken nearly as long as they have. I don’t want to assign all the...

Jul 2020
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CIO

Tools and Methodology

We don’t use anybody but Cerner. We find our teams from Cerner; the people are absolutely...

Jul 2020
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CIO

Relationship

I don’t know who the executive is for Cerner's consulting branch. I had someone who I worked with...

Jul 2020
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CIO

Tools and Methodology

Cerner is pretty good at being strategic, and they seem to be figuring out what is going on and...

Jul 2020
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COO

People and Knowledge

The people involved in our implementation were strong leaders. The only concern I had was that the...

Jul 2020
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COO

ROI and Cost

We would purchase Cerner's services again because the competition is so overpriced. That isn't...

Jul 2020
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COO

ROI and Cost

Cerner charges for everything. They have some very big capabilities way beyond my current...

Jul 2020
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CMIO

Sales and Contracting

If we find an issue that we relate to an upgrade, Cerner will still engage with us and fix the issue...

Jun 2020
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CMIO

Future Outlook

Our upgrade was very successful, and we are now looking to extend our work with Cerner so that the...

Jun 2020
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CMIO

Project Results

I wish that Cerner would have thought about all the servers and pieces that needed to be recycled...

Jun 2020
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CMIO

People and Knowledge

I would give Cerner's staff members a very high rating because they are great people. They are...

Jun 2020
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CMIO

Tools and Methodology

Cerner really led the project. They were very attentive, so from that perspective, they were...

Jun 2020
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CMIO

Project Results

We upgraded the MPages piece. A lot of the workflows weren't completed, but now they are. The small...

Jun 2020
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CMIO

Project Results

Physicians are pushing unverified medication lists into the Cerner system, so the physicians have to...

Jun 2020
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CMIO

Project Results

Cerner needs to work on out-of-the-box things. There are a lot of things that we can do, but we need...

Jun 2020
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CMIO

ROI and Cost

Cerner avoids charging us for every little thing. They have gotten better at that.

Jun 2020
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CMIO

Relationship

We have had a great executive partnership with Cerner. We have always had excellent provider...

Jun 2020
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Director

Tools and Methodology

I have gone through so many system implementations, and Cerner's implementation was the worst. When...

May 2020
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Director

People and Knowledge

90% of Cerner's consultants have never worked in a healthcare facility. The consultants are just out...

May 2020
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Director

Project Results

If Cerner were to recommend that I speak to potential clients, I would be up front about my...

May 2020
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CIO

Tools and Methodology

Resourcing was a problem for Cerner. We had to push back our go-live. Cerner didn't have the...

May 2020
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CIO

People and Knowledge

I would rate the consultants from Cerner pretty well. We had a good project manager. There was good...

May 2020
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CIO

ROI and Cost

In general, Cerner is well known for charging for everything. We have been able to avoid paying for...

May 2020
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CIO

Relationship

I would give Cerner a high rating for the strength of their partnership. We are not quite...

Apr 2020
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CIO

Relationship

Our experience wasn’t flawless or perfect. We had to work together with Cerner to get there, but...

Apr 2020
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VP/Other Executive

Relationship

Some of the issues we had with our implementation were with Cerner and their ability to communicate....

Apr 2020
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VP/Other Executive

Tools and Methodology

Cerner could be better at listening and coming up with workable solutions. Their process doesn't...

Apr 2020
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VP/Other Executive

Relationship

Cerner needs to learn how to listen to their clients and take the time to understand what their...

Apr 2020
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VP/Other Executive

Other Observations

We have a very strong partnership with Cerner on the EHR side, but the partnership is of very low...

Apr 2020
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VP/Other Executive

Tools and Methodology

Cerner's team needs to learn what functional products are needed to meet the needs of the market....

Apr 2020
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VP/Other Executive

Tools and Methodology

Cerner's governance planning is very elaborate but mostly ineffective.

Apr 2020
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VP/Other Executive

Tools and Methodology

Cerner hasn't done anything with the configuration of the end-user workflow. That workflow has been...

Apr 2020
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VP/Other Executive

Other Observations

The firm has good change management, but because the firm won't agree to work with another vendor...

Apr 2020
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VP/Other Executive

Tools and Methodology

Cerner doesn't have any sort of project management leadership or guidance. The lack of project...

Apr 2020
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VP/Other Executive

Relationship

Cerner could learn to listen to the needs of their clients. They also need to understand the market...

Apr 2020
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Director

People and Knowledge

A lot of consultants that were assigned to us were fairly inexperienced. When we asked whether we...

Feb 2020
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Director

Other Observations

When we were working with Cerner, we had a train-the-trainer approach. Any time we had more than a...

Feb 2020
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Director

People and Knowledge

Cerner does implementations in a certain way. One team works on one module, and another team works...

Feb 2020
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CIO

Tools and Methodology

Cerner’s implementation went pretty well. We did change the go-live date to make sure we had enough...

Nov 2019
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CIO

People and Knowledge

Cerner’s products live in their own bubbles or silos. Getting resources to help with the project was...

Nov 2019
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CIO

People and Knowledge

Cerner provided a project manager and an integration architect, and we had application leads from...

Nov 2019
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CIO

Other Observations

We pay for Cerner’s traveling expenses and those kinds of things. On the report side, we are...

Nov 2019
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VP/Other Executive

Relationship

Cerner has truly partnered with us. Their service and support are what have made us successful. The...

Nov 2019
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VP/Other Executive

Tools and Methodology

All of our implementations have been successful, and that is a huge deal. The performance metrics...

Nov 2019
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CMIO

Project Results

We have seen several hospitals sue their EMR vendor over botched implementations, but we didn't have...

Oct 2019
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CIO

Lessons Learned

Our initial engagement with Cerner was too loosely defined. We are working to increase the...

Jul 2019
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CIO

Relationship

At the onset of our implementation, Cerner made huge commitments; some were written, and some were...

Jul 2019
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CIO

Other Observations

Cerner is an interesting beast. I could talk for two or three hours about Cerner. In a nutshell,...

Jul 2019
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CIO

Tools and Methodology

Cerner gave a dozen speeches. The process didn’t need to be that hard. They were making it more...

Jul 2019
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CIO

ROI and Cost

Cerner tried to charge us on numerous occasions, and we pushed back. We spent a long time working...

Jul 2019
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CIO

People and Knowledge

We had a project manager and a cadre of folks from Cerner. The people came in heavy at the go-live,...

Jul 2019
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Director

Relationship

Cerner and our organization have been on a journey to implement the system. They have been working...

Jul 2019
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Director

People and Knowledge

Things have gone well with Cerner. The nature of our partnership with Cerner has created a fun...

Jul 2019
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Director

Lessons Learned

My advice to others depends on the size of the hospital. With large hospitals, it is helpful to...

Jul 2019
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Director

Other Observations

For the go-live, we didn't need the volume of support that we used for other implementations.

Jul 2019
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Director

People and Knowledge

Cerner has people who are experts inside and out, and those people just crush it. They have done a...

Jul 2019
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Manager

Project Results

In our most recent implementation, we had an entire project team from Cerner, and they did the...

Jul 2019
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Manager

Project Results

I think that Cerner has a good product. I love the interoperability of the Cerner system. Everything...

Jul 2019
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Manager

ROI and Cost

Everything has a contract and a dollar figure when we implement new products with Cerner, but we...

Jul 2019
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Director

People and Knowledge

The consultants Cerner provides tend to be college graduates with no real-life experience in...

Jun 2019
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Director

Project Results

If I were considering buying Cerner’s services again, I would be more critical of them. Two years...

Jun 2019
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Director

Other Observations

Some of Cerner's people are really strong in their knowledge, but they can’t make up for the kids...

Jun 2019
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CIO

Tools and Methodology

Overall, Cerner’s implementation methodology needs help. They need to make it more prescriptive if...

Mar 2019
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CIO

Tools and Methodology

The first delay we had with our implementation was Cerner’s fault. If they were more prescriptive...

Mar 2019
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CIO

Relationship

We had some key issues with Cerner during our implementation. When the project first started, we...

Nov 2018
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CIO

Tools and Methodology

Cerner was very good about responding to our needs once we expressed our frustrations and...

Nov 2018
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CIO

Tools and Methodology

Cerner identified which resources they were going to provide for the implementation and which...

Nov 2018
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CIO

People and Knowledge

Cerner changed our project manager several times during our implementation project. The first...

Nov 2018
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CIO

Tools and Methodology

Our biggest issue with Cerner is that their support is siloed into solution teams, and the teams...

Nov 2018
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CIO

Tools and Methodology

Cerner needs to have someone who understands the big picture in order to help customers be...

Nov 2018
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CIO

Project Results

Cerner dings us on things that were already in production for our former EHR. There are things in...

Nov 2018
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