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ChipSoft HiX EMR/EHR (Non-US) (Mostly Netherlands) Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
Implementation and Training
ChipSoft has a lot of training. The training is eLearning, so we can repeat it again and again.
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CIO
Relationship
ChipSoft decides what priorities they bring to the market instead of listening to what their...
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CIO
Functionality and Upgrades
Hopefully, our satisfaction with the vendor will be higher when they finish their development of our...
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CIO
Relationship
In the Netherlands, ChipSoft doesn't have a good reputation for their behavior, customer...
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CIO
Technology
ChipSoft's current environment is about 20 years behind the current infrastructure. The environment...
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CIO
ROI / Cost (care and feeding)
ChipSoft is a market leader in the Netherlands. There is another vendor in the Netherlands that is...
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CIO
Relationship
ChipSoft almost acts like they are part of the military. Everything they do is very precise, and...
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Director
Interfacing and Integration
There is always room for improvement, especially in terms of interoperability and data exchange. The...
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Director
Service and Support
During the COVID-19 crisis, the vendor has supported us with more ICU PDMS exchanges of patient data...
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Physician
Interfacing and Integration
I want this product to have better integration. Our healthcare system uses multiple imaging vendors,...
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Physician
Service and Support
ChipSoft is not proactive; they are just responsive. We have to call in and check whether things are...
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Physician
ROI / Cost (care and feeding)
There is nothing else we can use besides ChipSoft's product, so I am forced to use this product....
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Physician
Functionality and Upgrades
Users can do a lot with this product if they know everything, but that takes a lot of training. I...
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Physician
Future Outlook
I am stuck in the middle in regard to whether I would recommend ChipSoft's product. The system is...
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Director
ROI / Cost (care and feeding)
The economics are not really well off, but there is not really a competitive alternative. We can...
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Director
Future Outlook
We are moving to ChipSoft's new implementation of standard content, so that is really dating the...
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Director
Functionality and Upgrades
The version we are on now is very customized, and we are planning to implement the standard content,...
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Director
Service and Support
The vendor was very supportive during the COVID-19 crisis. They made some adjustments in the product...
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Director
Functionality and Upgrades
The vendor is doing too many updates, and I think that is not a good thing actually. They are doing...
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Director
Functionality and Upgrades
The system should improve when we look at what the new demands are. There are a lot of new workflows...
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Director
Service and Support
We have no way of escalating issues very effectively. There is no way we can make a serious escalation....
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CEO/President
Other Observations & Comments
ChipSoft’s product is more standardized than Epic’s products, and that makes some doctors happy...
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CEO/President
Interfacing and Integration
I would not support the hospital in buying ChipSoft’s product again. We have to live with the system...
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Director
Relationship
We don’t have a relationship with ChipSoft; we are merely a customer. In general, they are not a...
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Director
Service and Support
Adoption of the EMR is good. Everyone is satisfied with the functionality of the system. But when we...
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Director
Other Observations & Comments
We only have two software options in our area: Epic and ChipSoft. Epic is more expensive, and I...
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