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ChipSoft HiX EMR/EHR (Non-US) (Mostly Netherlands)
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Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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Physician

We want to implement some things in the solution, but we need ChipSoft to fix a lot of problems...

Sep 2021
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Manager

ChipSoft supplies an EMR package for Dutch hospitals, and there is little competition there. The...

Aug 2021
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Manager

The exchange of data outside the hospital usually takes place via ChipSoft solutions, and we do not...

Aug 2021
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Manager

The reactive support is good. The proactive support, documentation, and training should be better....

Aug 2021
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(0)
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Manager

ChipSoft develops a lot of new features, but the documentation is poor. When we want to implement...

Aug 2021
||
(0)
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Manager

The quality of the consultants depends on the consultant, but in general, the quality used to be better....

Aug 2021
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CEO/President

ChipSoft is doing okay. They delivered some extra functionality for COVID-19 and the vaccination of...

Jun 2021
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(0)
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CEO/President

ChipSoft should think in a partnership mind-set about how we can improve the processes and quality...

Jun 2021
||
(0)
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CEO/President

During upgrades, I would expect ChipSoft to reach out and ask what they can do to help and what we...

Jun 2021
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(0)
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CEO/President

It is really difficult for me to imagine where we will be within the application landscape in five...

Jun 2021
||
(0)
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Physician

ChipSoft profits from and abuses their almost monopolistic market position in our country. They act...

May 2021
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Manager

Sometimes working with ChipSoft is difficult. We are having problems because we are changing the...

May 2021
||
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Manager

I would buy the system again, but that is due to lack of competition. Other large vendors are no...

May 2021
||
(0)
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CIO

ChipSoft has a lot of training. The training is eLearning, so we can repeat it again and again.

Jan 2021
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CIO

ChipSoft decides what priorities they bring to the market instead of listening to what their...

Jan 2021
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(0)
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CIO

Hopefully, our satisfaction with the vendor will be higher when they finish their development of our...

Jan 2021
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(0)
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CIO

In the Netherlands, ChipSoft doesn't have a good reputation for their behavior, customer...

Jan 2021
||
(0)
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CIO

ChipSoft's current environment is about 20 years behind the current infrastructure. The environment...

Jan 2021
||
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CIO

ChipSoft is a market leader in the Netherlands. There is another vendor in the Netherlands that is...

Jan 2021
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CIO

ChipSoft almost acts like they are part of the military. Everything they do is very precise, and...

Jan 2021
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Director

There is always room for improvement, especially in terms of interoperability and data exchange. The...

Nov 2020
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Director

During the COVID-19 crisis, the vendor has supported us with more ICU PDMS exchanges of patient data...

Nov 2020
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