ChipSoft HiX EMR/EHR (Non-US) (Mostly Netherlands) Comments

 
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Director

ROI / Cost (care and feeding)

The economics are not really well off, but there is not really a competitive alternative. We can...

Oct 2020
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Director

Future Outlook

We are moving to ChipSoft's new implementation of standard content, so that is really dating the...

Oct 2020
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Director

Functionality and Upgrades

The version we are on now is very customized, and we are planning to implement the standard content,...

Oct 2020
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Director

Service and Support

The vendor was very supportive during the COVID-19 crisis. They made some adjustments in the product...

Oct 2020
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Director

Functionality and Upgrades

The vendor is doing too many updates, and I think that is not a good thing actually. They are doing...

Oct 2020
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Director

Functionality and Upgrades

The system should improve when we look at what the new demands are. There are a lot of new workflows...

Oct 2020
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Director

Service and Support

We have no way of escalating issues very effectively. There is no way we can make a serious escalation....

Oct 2020
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CEO/President

Other Observations & Comments

ChipSoft’s product is more standardized than Epic’s products, and that makes some doctors happy...

Aug 2020
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CEO/President

Interfacing and Integration

I would not support the hospital in buying ChipSoft’s product again. We have to live with the system...

Aug 2020
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Director

Relationship

We don’t have a relationship with ChipSoft; we are merely a customer. In general, they are not a...

Jul 2020
(2)
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Director

Service and Support

Adoption of the EMR is good. Everyone is satisfied with the functionality of the system. But when we...

Jul 2020
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Director

Other Observations & Comments

We only have two software options in our area: Epic and ChipSoft. Epic is more expensive, and I...

Jul 2020
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CEO/President

Interfacing and Integration

I don't know who to blame for the integration problems between our radiology vendor and ChipSoft...

Nov 2019
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CEO/President

Implementation and Training

We had a few training sessions with ChipSoft, and the problem was that everyone received the same...

Nov 2019
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CEO/President

Future Outlook

ChipSoft is getting better now. There has been a change. I get the sense that ChipSoft is getting...

Nov 2019
(1)
 Helpful

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CEO/President

Functionality and Upgrades

Customizing the system is very difficult. I would like to have the system be a tailor-made solution,...

Nov 2019
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CEO/President

Other Observations & Comments

In our country, there aren't enough vendors who provide electronic health records, so there is no...

Nov 2019
(1)
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Manager

ROI / Cost (care and feeding)

Anytime we get something new to implement, we always have to be careful because sometimes we get...

Jun 2019
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Manager

Implementation and Training

During the implementation, we had a good project manager. Anytime we escalated an issue, our project...

Jun 2019
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Manager

Lessons Learned

Figuring out how to escalate issues took us some time. But once we figured that out, things were...

Jun 2019
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Manager

Service and Support

We would really love to see more proactive service from ChipSoft. They are starting to be more...

Jun 2019
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Manager

Implementation and Training

Everything we have bought has been straightforward and has gone well. The training was reasonably priced....

Jun 2019
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Manager

Sales and Contracting

ChipSoft has always delivered on time and made sure to meet our deadlines, but sometimes ChipSoft...

Jun 2019
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Manager

Functionality and Upgrades

Our country has a lot of different legislation and regulations, and ChipSoft was very quick to...

Jun 2019
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Director

Other Observations & Comments

ChipSoft really wants us to use only their software. We don't want to offend them by not looking...

May 2019
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Director

Implementation and Training

ChipSoft is working on developing their training because the training isn't as developed as it...

May 2019
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Director

Other Observations & Comments

Our ChipSoft account managers seem to understand what we want when we discuss things with them. But...

May 2019
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Director

Lessons Learned

In the new version of the system, there is new functionality that allows providers to use more...

May 2019
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Director

ROI / Cost (care and feeding)

We had a bad experience with ChipSoft where we implemented a piece but the piece didn't work. We...

May 2019
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Director

Interfacing and Integration

ChipSoft is developing in a good way and making working with the system easier for our providers....

May 2019
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Physician

ROI / Cost (care and feeding)

ChipSoft charges for everything. They do that all the time. When something doesn't work and we want...

Apr 2019
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Physician

Interfacing and Integration

ChipSoft actually blocked our development. We had everything ready to set up integration with...

Apr 2019
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Physician

Relationship

ChipSoft is creating what they call standard content. The content is going to be an abstraction of...

Apr 2019
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Physician

Other Observations & Comments

We have built a lot of solutions to actually make ChipSoft's product work, and standard content is...

Apr 2019
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CIO

Technology

ChipSoft's system has a very closed architecture, and that means the system doesn't give us the...

Apr 2019
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CIO

ROI / Cost (care and feeding)

ChipSoft charges a lot, but they are good at keeping their promises. If ChipSoft says they will do...

Apr 2019
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Director

Interfacing and Integration

Integrating with ChipSoft is awful. ChipSoft doesn’t want to integrate with anybody else's product....

Apr 2019
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Director

Other Observations & Comments

Chipsoft has a rule that customers are not allowed to change anything in the hospital environment...

Apr 2019
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Director

Implementation and Training

ChipSoft delivered all of the expected functionality, but because our timeline was sometimes ahead...

Apr 2019
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Director

Lessons Learned

If we were implementing the product over again, we would start earlier. We started quite early as it...

Apr 2019
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Director

Sales and Contracting

I would probably buy from ChipSoft again. That decision is driven more by economics. Other vendors...

Apr 2019
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Director

Relationship

ChipSoft has a really harsh reputation. They can be very arrogant. When we say something doesn't...

Apr 2019
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Director

Future Outlook

When ChipSoft is really committed to a project, they stick to it, but sometimes persuading them to...

Apr 2019
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Director

Relationship

We spoke with ChipSoft's development people to exchange ideas and plans, so that was good. Those...

Apr 2019
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Director

Relationship

ChipSoft's reputation isn't very good. They showed us their development plan. We will work with...

Apr 2019
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Director

Other Observations & Comments

ChipSoft has a new strategy for new customers. The model of the database is getting very complex,...

Apr 2019
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Manager

Relationship

The quality of the tool is good. But we have problems with the commitment from ChipSoft. They don't...

Apr 2019
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Manager

Other Observations & Comments

We have been using ChipSoft's tool for several years. We bought some additional modules from them,...

Apr 2019
 Helpful

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CEO/President

Implementation and Training

ChipSoft did a lot of work during the go-live to help us get used to every step in the system. Our...

Apr 2019
 Helpful

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CEO/President

Interfacing and Integration

The integration between our PACS and the ChipSoft tool doesn't function properly. We are used to...

Apr 2019
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CEO/President

Functionality and Upgrades

ChipSoft’s tool has too much information. I would like to have a tailored solution for me as a...

Apr 2019
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CEO/President

Functionality and Upgrades

I have worked with another vendor's system at another hospital, and I must say that ChipSoft’s tool...

Apr 2019
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CIO

Other Observations & Comments

Things have changed with ChipSoft. A few years ago, we had to contract every single module, and at...

Mar 2019
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CIO

Functionality and Upgrades

ChipSoft has made enormous progress in recent years, but they may also have had an enormous focus on...

Mar 2019
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CIO

ROI / Cost (care and feeding)

ChipSoft provides a very strong foundation for the hospitals in our region. They have proven...

Mar 2019
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CIO

ROI / Cost (care and feeding)

ChipSoft is good at staying on schedule, but they demand a lot of effort from our local hospital. I...

Mar 2019
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CIO

Future Outlook

ChipSoft is still expanding. They have new applications and a patient portal. They are still...

Mar 2019
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Director

Relationship

In the past few years, ChipSoft has had more people working on customer relationships. The vendor...

Sep 2018
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Director

Functionality and Upgrades

ChipSoft developed a PACS, which hasn't been adopted by the market. It doesn't have all the...

Sep 2018
 Helpful

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Director

Future Outlook

ChipSoft is creating a platform that allows users to use their data with other systems. A couple of...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

They have built a new platform for integrating with other systems. They are more open to...

Sep 2018
 Helpful

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CIO

Functionality and Upgrades

We will stay with ChipSoft as we go through a hospital merger. The implementations for the merger...

Sep 2018
 Helpful

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CIO

Relationship

We have worked closely with ChipSoft as we have prepared for the upcoming upgrade, and we have some...

Sep 2018
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CIO

Service and Support

It seems like things have been fairly busy for them. We ordered the upcoming upgrade several months...

Sep 2018
 Helpful

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CIO

Functionality and Upgrades

When there are things we want, ChipSoft builds those things into our system. However, ChipSoft does...

Sep 2018
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CIO

Functionality and Upgrades

The EMR is ChipSoft's strongest point, but another strong point is the software for payments and for...

Sep 2018
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CIO

Functionality and Upgrades

ChipSoft's weakest point is their imaging. The imaging functionality hasn't been the best for our...

Sep 2018
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CIO

ROI / Cost (care and feeding)

The ChipSoft EMR is very expensive, though there are other vendors whose systems are more expensive....

Sep 2018
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Manager

Functionality and Upgrades

The upgrades are disasters. When there is a new installation, we have to migrate everything. The...

Sep 2018
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Manager

Relationship

ChipSoft has very good people, but they are clever and mislead us, and we have a lot of problems...

Sep 2018
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Manager

Functionality and Upgrades

We have the newest version, but we are using an improvement plan because people are not well trained...

Sep 2018
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Manager

Functionality and Upgrades

The system is simple. Looking at the scheduled workflow, the system is the filler for our hospital....

Sep 2018
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Manager

Relationship

ChipSoft could be more dedicated to our country.

Sep 2018
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Manager

Functionality and Upgrades

ChipSoft has not had any innovations up to this point, but they are starting to be more innovative...

Sep 2018
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Manager

Other Observations & Comments

ChipSoft has quite a good portal solution. Patients can log in and view their own medical record. Of...

Sep 2018
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Manager

Other Observations & Comments

Most hospitals choose ChipSoft because they have an integrated billing system that is used in the...

Sep 2018
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Manager

Interfacing and Integration

ChipSoft needs more standardization. They don’t use a lot of standards to exchange data with other...

Sep 2018
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Manager

Functionality and Upgrades

The system is simple and not always based on international standards. The system doesn’t have XDS,...

Sep 2018
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Manager

Other Observations & Comments

ChipSoft doesn’t use a VNA. They have their own proprietary database, nomenclature, and coding...

Sep 2018
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Manager

Sales and Contracting

iSOFT was big in the region, but everybody is moving away from iSOFT. ChipSoft is filling that gap,...

Sep 2018