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ChipSoft HiX EMR/EHR (Non-US) (Mostly Netherlands) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CEO/President

ChipSoft is doing okay. They delivered some extra functionality for COVID-19 and the vaccination of...

Jun 2021
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CEO/President

ChipSoft should think in a partnership mind-set about how we can improve the processes and quality...

Jun 2021
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(0)
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CEO/President

During upgrades, I would expect ChipSoft to reach out and ask what they can do to help and what we...

Jun 2021
||
(0)
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CEO/President

It is really difficult for me to imagine where we will be within the application landscape in five...

Jun 2021
||
(0)
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Physician

ChipSoft profits from and abuses their almost monopolistic market position in our country. They act...

May 2021
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Manager

Sometimes working with ChipSoft is difficult. We are having problems because we are changing the...

May 2021
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Manager

I would buy the system again, but that is due to lack of competition. Other large vendors are no...

May 2021
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CIO

ChipSoft has a lot of training. The training is eLearning, so we can repeat it again and again.

Jan 2021
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(0)
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CIO

ChipSoft decides what priorities they bring to the market instead of listening to what their...

Jan 2021
||
(0)
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CIO

Hopefully, our satisfaction with the vendor will be higher when they finish their development of our...

Jan 2021
||
(0)
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CIO

In the Netherlands, ChipSoft doesn't have a good reputation for their behavior, customer...

Jan 2021
||
(0)
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CIO

ChipSoft's current environment is about 20 years behind the current infrastructure. The environment...

Jan 2021
||
(0)
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CIO

ChipSoft is a market leader in the Netherlands. There is another vendor in the Netherlands that is...

Jan 2021
||
(0)
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CIO

ChipSoft almost acts like they are part of the military. Everything they do is very precise, and...

Jan 2021
||
(0)
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Director

There is always room for improvement, especially in terms of interoperability and data exchange. The...

Nov 2020
||
(0)
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Director

During the COVID-19 crisis, the vendor has supported us with more ICU PDMS exchanges of patient data...

Nov 2020
||
(0)
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Physician

I want this product to have better integration. Our healthcare system uses multiple imaging vendors,...

Oct 2020
||
(0)
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Physician

ChipSoft is not proactive; they are just responsive. We have to call in and check whether things are...

Oct 2020
||
(0)
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Physician

There is nothing else we can use besides ChipSoft's product, so I am forced to use this product....

Oct 2020
||
(0)
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Physician

Users can do a lot with this product if they know everything, but that takes a lot of training. I...

Oct 2020
||
(0)
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Physician

I am stuck in the middle in regard to whether I would recommend ChipSoft's product. The system is...

Oct 2020
||
(0)
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Director

The economics are not really well off, but there is not really a competitive alternative. We can...

Oct 2020
||
(0)
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Director

We are moving to ChipSoft's new implementation of standard content, so that is really dating the...

Oct 2020
||
(0)
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Director

The version we are on now is very customized, and we are planning to implement the standard content,...

Oct 2020
||
(0)
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Director

The vendor was very supportive during the COVID-19 crisis. They made some adjustments in the product...

Oct 2020
||
(0)
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Director

The vendor is doing too many updates, and I think that is not a good thing actually. They are doing...

Oct 2020
||
(0)
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Director

The system should improve when we look at what the new demands are. There are a lot of new workflows...

Oct 2020
||
(0)
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Director

We have no way of escalating issues very effectively. There is no way we can make a serious escalation....

Oct 2020
||
(0)
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CEO/President

ChipSoft’s product is more standardized than Epic’s products, and that makes some doctors happy...

Aug 2020
||
(0)
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CEO/President

I would not support the hospital in buying ChipSoft’s product again. We have to live with the system...

Aug 2020
||
(0)
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