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Access info about Acute Care EMR - Global on your dashboard or bookmark under

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ChipSoft HiX EMR/EHR (Non-US) (Mostly Netherlands) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CIO

Implementation and Training

ChipSoft has a lot of training. The training is eLearning, so we can repeat it again and again.

Jan 2021
(0)
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CIO

Relationship

ChipSoft decides what priorities they bring to the market instead of listening to what their...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Hopefully, our satisfaction with the vendor will be higher when they finish their development of our...

Jan 2021
(0)
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CIO

Relationship

In the Netherlands, ChipSoft doesn't have a good reputation for their behavior, customer...

Jan 2021
(0)
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CIO

Technology

ChipSoft's current environment is about 20 years behind the current infrastructure. The environment...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

ChipSoft is a market leader in the Netherlands. There is another vendor in the Netherlands that is...

Jan 2021
(0)
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CIO

Relationship

ChipSoft almost acts like they are part of the military. Everything they do is very precise, and...

Jan 2021
(0)
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Director

Interfacing and Integration

There is always room for improvement, especially in terms of interoperability and data exchange. The...

Nov 2020
(0)
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Director

Service and Support

During the COVID-19 crisis, the vendor has supported us with more ICU PDMS exchanges of patient data...

Nov 2020
(0)
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 or  to see details.

Physician

Interfacing and Integration

I want this product to have better integration. Our healthcare system uses multiple imaging vendors,...

Oct 2020
(0)
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Physician

Service and Support

ChipSoft is not proactive; they are just responsive. We have to call in and check whether things are...

Oct 2020
(0)
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Physician

ROI / Cost (care and feeding)

There is nothing else we can use besides ChipSoft's product, so I am forced to use this product....

Oct 2020
(0)
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Physician

Functionality and Upgrades

Users can do a lot with this product if they know everything, but that takes a lot of training. I...

Oct 2020
(0)
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Physician

Future Outlook

I am stuck in the middle in regard to whether I would recommend ChipSoft's product. The system is...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The economics are not really well off, but there is not really a competitive alternative. We can...

Oct 2020
(0)
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Director

Future Outlook

We are moving to ChipSoft's new implementation of standard content, so that is really dating the...

Oct 2020
(0)
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Director

Functionality and Upgrades

The version we are on now is very customized, and we are planning to implement the standard content,...

Oct 2020
(0)
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Director

Service and Support

The vendor was very supportive during the COVID-19 crisis. They made some adjustments in the product...

Oct 2020
(0)
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Director

Functionality and Upgrades

The vendor is doing too many updates, and I think that is not a good thing actually. They are doing...

Oct 2020
(0)
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Director

Functionality and Upgrades

The system should improve when we look at what the new demands are. There are a lot of new workflows...

Oct 2020
(0)
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Director

Service and Support

We have no way of escalating issues very effectively. There is no way we can make a serious escalation....

Oct 2020
(0)
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CEO/President

Other Observations & Comments

ChipSoft’s product is more standardized than Epic’s products, and that makes some doctors happy...

Aug 2020
(0)
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CEO/President

Interfacing and Integration

I would not support the hospital in buying ChipSoft’s product again. We have to live with the system...

Aug 2020
(0)
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Director

Relationship

We don’t have a relationship with ChipSoft; we are merely a customer. In general, they are not a...

Jul 2020
(2)
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Director

Service and Support

Adoption of the EMR is good. Everyone is satisfied with the functionality of the system. But when we...

Jul 2020
(0)
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Director

Other Observations & Comments

We only have two software options in our area: Epic and ChipSoft. Epic is more expensive, and I...

Jul 2020
(0)
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