CorroHealth Outsourced Coding (TrustHCS) Comments

 
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Outsourced Coding 2018: Value-Adds Key in Evolving Market
Outsourced Coding 2018:
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February 2018
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Analyst/Coordinator

Project Results

My experiences with TrustHCS have been very positive. They do a lot of education and things like...

Oct 2020
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Analyst/Coordinator

Sales and Contracting

The only drawback is the vendor is a little more expensive than everybody else. They automatically...

Oct 2020
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Director

People and Knowledge

TrustHCS does inpatient coding for us. The number of coders that the vendor has provided changes...

Oct 2020
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Director

Sales and Contracting

TrustHCS tried to push a lot of services on us. That was annoying. There were times when I asked...

Oct 2020
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Director

Tools and Methodology

The vendor audits a percentage of all of their coders' work, and that is fine. But the auditors are...

Oct 2020
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Director

Relationship

The contact I deal with is very good. I get along with that person very well. A good representative...

Oct 2020
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Director

Tools and Methodology

TrustHCS' productivity depends on whether an organization has the vendor enter charges or whether...

Oct 2020
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Director

Sales and Contracting

I didn't select TrustHCS to start with. The partnership was already in place. I don't like all the...

Oct 2020
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Director

ROI and Cost

We had to negotiate prices with TrustHCS. We took out the middle man, and the prices became more...

Oct 2020
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Director

Other Observations

I suppose I would select TrustHCS again, but I haven't really looked at anyone else. The vendor...

Oct 2020
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Director

Future Outlook

The coders from TrustHCS aren't as fast as my coders, but TrustHCS' coders are getting up to speed....

Oct 2020
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Director

People and Knowledge

When we chose TrustHCS, we were looking for a firm that had quality coders but that charged less...

Oct 2020
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Director

ROI and Cost

TrustHCS charges when an account goes into an edit work queue and they have to touch it again. I...

Oct 2020
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Director

Relationship

The executives are very involved. We have a partnership with TrustHCS. We know that we can talk to...

Oct 2020
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Director

People and Knowledge

We can always count on TrustHCS. We never have to go online to see whether the coders are working....

Oct 2020
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Manager

Other Observations

The coding TrustHCS does is pretty standard, but sometimes there are nuances in our coding. The...

Sep 2020
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Manager

Tools and Methodology

TrustHCS’ productivity needs some work. My average inpatient coder codes a few records per hour. At...

Sep 2020
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Manager

People and Knowledge

The project manager from TrustHCS is excellent. Coders are always available to use. They are very...

Sep 2020
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Manager

Project Results

I would recommend TrustHCS. They give great reports. They are excellent partners. I am impressed...

Sep 2020
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Director

Other Observations

The only issue that I really have with TrustHCS is that they often assign multiple coders for work...

Jul 2020
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Director

Relationship

We have a very good relationship with TrustHCS. After we signed the contract, one of the executives...

Jul 2020
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Director

Relationship

I appreciate the work that TrustHCS does. We need them to be around the most around holidays and...

Jul 2020
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Analyst/Coordinator

Relationship

Due to our staffing volumes and the slowdown with COVID-19, we have had to pull TrustHCS out for a...

Jul 2020
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Analyst/Coordinator

Relationship

I appreciate that the coders are US based and that English is the coders' first language. We can get...

Jul 2020
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Analyst/Coordinator

People and Knowledge

The coders' turnaround time and responsiveness have been great and excellent. The vendor does great...

Jul 2020
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Analyst/Coordinator

Relationship

Our relationship with TrustHCS has been positive, and I have been quite happy with their service. We...

Jul 2020
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Manager

Relationship

TrustHCS has always been extremely friendly, helpful, and open to whatever needs we have. Their...

Jun 2020
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Manager

Tools and Methodology

TrustHCS does internal audits for their staff and provides us with statements when they do their...

Jun 2020
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Manager

Tools and Methodology

TrustHCS uses our technology, and we have never been concerned about that. We have an agreement...

Jun 2020
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Manager

Relationship

There is nothing that I can think of that TrustHCS needs to improve. If we have a need, we ask. The...

Jun 2020
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Manager

Other Observations

TrustHCS is definitely flexible, but we have not used them due to the COVID-19 crisis.

Jun 2020
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Manager

People and Knowledge

We have used TrustHCS for external audits for our team. The vendor has been able to get a team...

Jun 2020
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Manager

Other Observations

My goal has always been to not have TrustHCS' services. Prior to ICD-10, I had not had them for...

May 2020
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Manager

Other Observations

The vendor has reached out to see whether I have needed their services during the COVID-19 crisis....

May 2020
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Manager

Tools and Methodology

The services are fine. Over the years, some people haven't worked out or haven't worked at the...

May 2020
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Manager

Tools and Methodology

The vendor is good at keeping in touch, and they send me their reports. They do provide some updates...

May 2020
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Manager

Relationship

I am disappointed that the vendor is merging with a whole bunch of people. They are merging with two...

May 2020
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Manager

Relationship

TrustHCS is absolutely a strategic company. I personally work with a couple of people, and they can...

Apr 2020
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Manager

Relationship

I don't really have a lot of contact with the vendor's executives. My director works more with the...

Apr 2020
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Manager

Relationship

My boss would probably say that we pay too much for TrustHCS, but the firm is great. I ask for...

Apr 2020
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Manager

Other Observations

TrustHCS has great staff members, but there are times when I wish the firm had more staff members so...

Apr 2020
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Manager

Relationship

I would absolutely recommend TrustHCS. I don't know how they bust out things across the nation, but...

Apr 2020
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Director

Relationship

With some of the different operational issues that have been identified in TrustHCS, I am a little...

Mar 2020
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Director

Tools and Methodology

TrustHCS has a monthly lunch-and-learn event. To me that is a huge value add. The vendor...

Mar 2020
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Director

Project Results

From a strategic standpoint, I have been somewhat disappointed with TrustHCS. They have apparently...

Mar 2020
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Director

Tools and Methodology

We use TrustHCS to fill gaps as needed. The vendor's team members have been positive, and they...

Jan 2020
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Director

Other Observations

We had a bad apple from TrustHCS, so we let the vendor know that we didn't want to have that person...

Jan 2020
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Director

Tools and Methodology

TrustHCS is very quick. We have had cases where they said they could get things turned around in a...

Jan 2020
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Director

Tools and Methodology

We haven't had issues with TrustHCS. They put coders and things into the work queue, and then their...

Jan 2020
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Director

Tools and Methodology

The TrustHCS coders are on par with ours, and they are sometimes better than ours. We have been...

Jan 2020
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Director

Tools and Methodology

Communication with TrustHCS is good. If someone has an oversight, that person can communicate that...

Jan 2020
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Director

Relationship

TrustHCS is very proactive. They often reach out to let us know what they are doing. Not a lot of...

Jan 2020
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Director

Relationship

TrustHCS executes very quickly and thoroughly. We had a salesperson from TrustHCS stop by to visit,...

Jan 2020
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Director

Tools and Methodology

TrustHCS is giving us what we want. We want them to code cases when our people aren't here, and...

Jan 2020
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Director

Other Observations

I would be very likely to recommend TrustHCS to my peers. I would be happy to tell anyone about the...

Jan 2020
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Analyst/Coordinator

ROI and Cost

I used TrustHCS' services mostly for observation coding and calculations for our smaller facilities....

Dec 2019
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Analyst/Coordinator

Relationship

Our communication with TrustHCS is wonderful. We have a lot of familiarity with that company and the...

Dec 2019
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Director

Relationship

We plan on keeping TrustHCS. Overall, they have been a good partner. We liked the people we...

Dec 2019
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Director

Relationship

We used to have monthly meetings with TrustHCS, but we dropped the monthly meetings because there...

Dec 2019
 Helpful

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Director

ROI and Cost

One reason we originally went with TrustHCS was that we were going from ICD-9 to ICD-10, and that...

Dec 2019
 Helpful

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Director

Future Outlook

TrustHCS audits their coders on a monthly basis. I get a monthly report from the auditing manager...

Dec 2019
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Analyst/Coordinator

Relationship

We have been partnering with TrustHCS for many years, so obviously, there is a longstanding...

Nov 2019
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Analyst/Coordinator

Tools and Methodology

The best thing I like about TrustHCS is their flexibility. They flex their staffing to meet our...

Nov 2019
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Director

Project Results

TrustHCS has been a really lovely company to work with. They have mitigated all of my problems to my...

Mar 2019
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Director

People and Knowledge

We have had some failed coders assigned to us. Those coders still hadn't hit our quality goals after...

Mar 2019
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Manager

Future Outlook

I feel we have more of a vendor-client relationship with TrustHCS. I wouldn’t buy services from them...

Feb 2019
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Manager

Tools and Methodology

We don’t see as much executive involvement from TrustHCS as we have seen from other vendors. A...

Feb 2019
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Manager

Other Observations

We have hit a few rough patches with TrustHCS, but they have been very accommodating at getting us...

Feb 2019
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Manager

Tools and Methodology

We are currently working with TrustHCS on setting up a service where they look at our ER visits for...

Feb 2019
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Manager

People and Knowledge

I have a monthly call with my representatives at TrustHCS where we make sure that everything is...

Feb 2019
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Manager

Tools and Methodology

TrustHCS is so dependable. They are very open to any challenges or needs we have. I communicate with...

Feb 2019
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Manager

Tools and Methodology

We try to have our rates be 95% or better in-house, and our production rates vary depending on the...

Feb 2019
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Manager

Tools and Methodology

Our organization has grown a lot in the past few years, and TrustHCS has been so great for us. Their...

Feb 2019
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Manager

Tools and Methodology

I just can’t say enough about how hard TrustHCS works to make sure that I have what I need. They are...

Feb 2019
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Manager

Project Results

TrustHCS is a little pricey, but they aren't expensive enough for me to stop using their services....

Feb 2019
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Analyst/Coordinator

Tools and Methodology

TrustHCS could take more opportunities to train their coders in things specific to our systems. I...

Jan 2019
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Manager

Tools and Methodology

TrustHCS provides lunch-and-learn events, and we participate in those as much as we can.

Jan 2019
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Manager

Tools and Methodology

TrustHCS has an individual assigned to our account, and we have a weekly call to talk about any problems....

Jan 2019
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Manager

People and Knowledge

My frustration with trust is that I never really know what times their people are working. Different...

Jan 2019
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Manager

People and Knowledge

We have a vendor-client relationship with TrustHCS. We feel like we are more of a partner with our...

Jan 2019
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Manager

Tools and Methodology

Sometimes TrustHCS is a little slow at getting us the coders that we need. They are accommodating,...

Jan 2019
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Manager

Project Results

From an outpatient perspective, getting a coder set up and getting all the information needed to get...

Jan 2019