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Relationship, Relationship
When we started stepping into our engagement with CTG, we were at the very beginning of the COVID-19...
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Relationship, Relationship, Operations, Operations
There were a lot of quality efforts made not just by CTG’s management but also by the resources. We...
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Relationship, Relationship, Value, Value
Our engagement with CTG was worth the cost because we could not have functioned appropriately...
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Operations, Operations
The consultants from CTG were very fluent, and from the beginning, they took on due diligence. We...
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Relationship, Operations
The many resources we worked with from CTG supported the intake of not only the application areas...
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Relationship, Relationship, Operations, Operations
CTG has provided a variety of services for us. When we made the decision to move away from our old...
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Relationship, Relationship
When we started working with CTG for the help desk, we needed a big project team. We knew there was...
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Value, Value
I haven't had one of the moments with CTG that I have had with just about every other company where...
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Relationship, Relationship, Services, Services
CTG typically exceeds our SLA. We get a report regularly, and they have missed the bar a few times,...
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Relationship, Relationship
I don’t talk to all the telephone people at CTG, but the staff that we deal with is good. CTG is...
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Relationship, Relationship
We have access to CTG’s leadership team, and they are responsive and dynamic and move quickly. They...
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Services, Value
CTG just got acquired by an international firm, and we and other clients are extremely anxious about...
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Value, Value
CTG tries to keep their costs the way they are, and we get good value out of them. The firm provides...
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Relationship, Relationship
We don't necessarily expect CTG to prevent problems. Their job is to address problems once they...
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Relationship, Relationship
CTG has a lot of strategic knowledge of how to run a call center and provide services. There are...
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Relationship, Relationship
CTG is meeting SLAs. We have had no HIPAA violations. Our other firm used to send us tickets all the...
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Relationship, Relationship
We have frequent meetings, and we get stats every week about how many calls are answered, how long...
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Relationship, Relationship
I can't think of anything for the firm to improve. They are super proactive. They tell us when...
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Relationship, Relationship
We have thrown more than enough at CTG, and they seem pretty agile to retrain. They provide data for...
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Services
Organizations considering CTG should fully understand the cost structure. Everything changed with...
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Relationship, Operations
One of the things that we have enjoyed the most within the partnership with CTG is that they have...
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Relationship
CTG has a very knowledgeable group of consultants with a wide variety of experience at their...
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Relationship
One thing that has gone well for us with CTG is that overall, they have experience. CTG's...
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Relationship
Our biggest issue with CTG was in proactive communication with the customer, but that has improved....
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Value, Value, Value
One challenge I have had with CTG that I think we are getting around is that they had to change...
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Relationship, Relationship, Relationship
CTG does a great job of reporting on a frequent basis on the types of calls we are getting and wait...
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Relationship, Relationship, Relationship, Operations, Operations
In the years we have been with CTG, the manager of the service desk area has changed a few times,...
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Relationship, Relationship, Relationship
I don’t know what CTG is providing strategically. They are providing a supportive service for us,...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
CTG changed their pricing model, but they aren’t charging us for every little thing. We receive our...
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Relationship
We have very few complaints about CTG. We get a lot of benefits from their services, especially...
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Relationship
CTG exceeds our expectations in their turnaround times. They resolve our tickets, handle basic...
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Relationship
When I reach out to CTG’s executives, they always respond. It doesn’t matter if I haven’t spoken to...
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