CTG Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The nice thing about CTG is we have an account manager that we meet with regularly to go over how...
Login or Create an Account to see details.
Relationship, Operations
The staff from CTG always asks and tries to find out how else they can help. When I have asked them...
Login or Create an Account to see details.
Relationship
When I meet with my account representative, they provide me with a report of all the tickets and how...
Login or Create an Account to see details.
Relationship
In general, CTG does a good job of following up and working with people. People call the firm about...
Login or Create an Account to see details.
Loyalty, Relationship, Relationship, Operations, Services, Value
CTG's responsiveness and problem resolution are a strength. We call with an issue or concern that...
Login or Create an Account to see details.
Relationship, Services
Our pain point is about how we can provide timely and meaningful support to our patients. For the...
Login or Create an Account to see details.
Relationship
CTG is very responsive and customer focused. We had a little bump in the road, but CTG was great at...
Login or Create an Account to see details.
Relationship, Relationship
When we started stepping into our engagement with CTG, we were at the very beginning of the COVID-19...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
There were a lot of quality efforts made not just by CTG’s management but also by the resources. We...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
Our engagement with CTG was worth the cost because we could not have functioned appropriately...
Login or Create an Account to see details.
Operations, Operations
The consultants from CTG were very fluent, and from the beginning, they took on due diligence. We...
Login or Create an Account to see details.
Relationship, Operations
The many resources we worked with from CTG supported the intake of not only the application areas...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
CTG has provided a variety of services for us. When we made the decision to move away from our old...
Login or Create an Account to see details.
Relationship, Relationship
When we started working with CTG for the help desk, we needed a big project team. We knew there was...
Login or Create an Account to see details.
Value, Value
I haven't had one of the moments with CTG that I have had with just about every other company where...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
CTG typically exceeds our SLA. We get a report regularly, and they have missed the bar a few times,...
Login or Create an Account to see details.
Relationship, Relationship
I don’t talk to all the telephone people at CTG, but the staff that we deal with is good. CTG is...
Login or Create an Account to see details.
Relationship, Relationship
We have access to CTG’s leadership team, and they are responsive and dynamic and move quickly. They...
Login or Create an Account to see details.
Services, Value
CTG just got acquired by an international firm, and we and other clients are extremely anxious about...
Login or Create an Account to see details.
Value, Value
CTG tries to keep their costs the way they are, and we get good value out of them. The firm provides...
Login or Create an Account to see details.
Relationship, Relationship
We don't necessarily expect CTG to prevent problems. Their job is to address problems once they...
Login or Create an Account to see details.
Relationship, Relationship
CTG has a lot of strategic knowledge of how to run a call center and provide services. There are...
Login or Create an Account to see details.
Relationship, Relationship
CTG is meeting SLAs. We have had no HIPAA violations. Our other firm used to send us tickets all the...
Login or Create an Account to see details.
Relationship, Relationship
We have frequent meetings, and we get stats every week about how many calls are answered, how long...
Login or Create an Account to see details.
Relationship, Relationship
I can't think of anything for the firm to improve. They are super proactive. They tell us when...
Login or Create an Account to see details.
Relationship, Relationship
We have thrown more than enough at CTG, and they seem pretty agile to retrain. They provide data for...
Login or Create an Account to see details.
Services
Organizations considering CTG should fully understand the cost structure. Everything changed with...
Login or Create an Account to see details.
Relationship, Operations
One of the things that we have enjoyed the most within the partnership with CTG is that they have...
Login or Create an Account to see details.
Relationship
CTG has a very knowledgeable group of consultants with a wide variety of experience at their...
Login or Create an Account to see details.
Relationship
One thing that has gone well for us with CTG is that overall, they have experience. CTG's...
Login or Create an Account to see details.
Relationship
Our biggest issue with CTG was in proactive communication with the customer, but that has improved....
Login or Create an Account to see details.
Value, Value, Value
One challenge I have had with CTG that I think we are getting around is that they had to change...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
CTG does a great job of reporting on a frequent basis on the types of calls we are getting and wait...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations
In the years we have been with CTG, the manager of the service desk area has changed a few times,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I don’t know what CTG is providing strategically. They are providing a supportive service for us,...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Value, Value, Value
CTG changed their pricing model, but they aren’t charging us for every little thing. We receive our...
Login or Create an Account to see details.
​
Featured Report
Preferences