ClinicalKey Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Sometimes we are not always notified in a timely manner that changes are going to be made or that...
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When we have issues, the support people's response time is usually very good. We get a response the...
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ClinicalKey Solutions has journal content. That is the primary reason we purchased it.
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ClinicalKey Solutions is an evidence-based research and reference tool that allows clinicians to...
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ClinicalKey Solutions is very compatible with multiple EMRs. Some people seem to believe that they...
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Training from Elsevier has not been something that we have taken full advantage of. Elsevier has...
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Elsevier is very proactive and eager to get us going and break down any obstacles that may pop up...
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I really am very happy with Elsevier. ClinicalKey Solutions integrates with our EMR, and getting...
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I like to use the product for clinical answers. Before COVID-19, we used it a lot for patient...
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ClinicalKey Solutions is very reputable and provides credible answers for our nurses. We can trust...
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Integration is possible with many products within the EMR environment. The integration is very...
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ClinicalKey Solutions gets very timely updates. I love it because of the variety of materials that...
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ClinicalKey Solutions is simple and easy to use. It is expensive, but we would buy it again because...
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Elsevier isn't very proactive, and we don't get much support. We don't hear from Elsevier.
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We will be going through contract negotiations soon, so my satisfaction may go down due to the...
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Elsevier isn't good about keeping us up-to-date on the changes that they have made. When they add...
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If the product goes down, we usually hear about it pretty quickly.
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We really wish that Elsevier could offer customized packages instead of a simple all-or-nothing option....
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ClinicalKey Solutions delivers content that our users need. It is one of our top two products in...
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Elsevier doesn't offer training, and that makes implementations difficult. Elsevier didn't tell us...
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ClinicalKey Solutions doesn't integrate well with other systems. It also doesn't feel as expansive...
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For us, ClinicalKey Solutions is not used in the way that Elsevier would love for us to use, which...
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Elsevier is supportive and works closely with us to integrate the product and resolve any issues. We...
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The product's strengths are the availability of extensive, full textbooks and journals and the...
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The First Consult application within the database is not as strong as competing products. The care...
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We mostly use ClinicalKey Solutions for its journals. We don't really use a lot of its other tools...
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The solution's book collection is great, and it has a good selection of journals. We would have to...
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We have had a lot of problems with the product. We bought it primarily for the electronic books, not...
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We really like the electronic books that are available. The titles available are of high quality,...
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Initially, the vendor definitely offered a lot of training and assistance to help us understand how...
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The vendor is just starting to do integration with our EMR. So there hasn’t been a lot of...
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The solution has a lot of electronic books, and in terms of integrating the books into the library's...
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I don't know that the vendor has done anything excitingly new in the last several years in terms of...
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One weakness of the product is that the librarians sometimes have to dig a little to get what they...
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One strength of the product is the vast amount of content. There is just a lot of content. Another...
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I use ClinicalKey Solutions all the time, and I am very happy with it. It saves me a lot of time....
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The breadth of content that is available within the product is impressive. It covers the entire...
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There is a lot of information thrown at us, and it is hard to sift through it unless we know how to...
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We have a good relationship with Elsevier. The vendor is proactive. I get things from them, though I...
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The system is pretty easy to use. I don't think the system gets used enough, but it is easy.
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Elsevier’s reputation speaks for itself. The product is good quality and a huge part of my library....
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The solution has many facets to it. I use it just for journals and books, but Elsevier has a...
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The support from Elsevier is excellent because when we have a problem, like we can’t access...
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The vendor’s contracts have come through in a timely way. I needed information before a certain time...
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I don't like the new format of the solution because I can't put in the title of an article and come...
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Elsevier is excellent. We work hand in hand together. They bend over backward to be good customer representatives....
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I could not speak more highly of Elsevier. Their product is well organized and user friendly. It is...
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We have had good support when we have had trouble. People from the vendor have done training for us...
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It is obvious when the content gets updated, and the updates are relatively seamless. When...
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The trouble that we tend to have is that training tends to be geared toward an hour-long webinar or...
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The product is fairly easy to use when someone is in our network, but it is harder to use remotely...
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We don't really take advantage of Elsevier's training, but we know that it is available.
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ClinicalKey Solutions is a really good resource. It has a huge number of books and journals that our...
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ClinicalKey Solutions is expensive. I know that it would also be expensive if I were to price out...
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Elsevier has made a lot of enhancements to the system lately, and we aren't thrilled about some of...
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We are very happy with ClinicalKey Solutions. Its quality is very good. If the vendor keeps all of...
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Elsevier has come to train us a few times. They set things up and talked with our doctors.
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Our doctors use the product, and some of their staff members access sources in the product and work...
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I can find some things in the product, but not others. That is kind of frustrating. The vendor tells...
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There is a specific area where the vendor promotes that they cover everything, but that is not true....
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The vendor does a good job of responding to our requests. When we message them, they get back to us....
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The vendor's support has gone down. In the past, we had a good relationship with our contact person...
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The vendor always says that they can make the product better, and they want suggestions. There are...
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If somebody wants to download a chapter in a book, they have to create a login in order to do that....
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ClinicalKey Solutions offers one search feature across an entire platform. That is a strength....
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The welcome screen just changed in ClinicalKey Solutions, and nobody knows where to find anything....
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ClinicalKey Solutions is a little bit hard to use because it isn't integrated with the EMR. However,...
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ClinicalKey Solutions is not an evidence-based point-of-care tool, and it never will be. The vendor...
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ClinicalKey Solutions is primarily a book and journal resource. It has a few little added-value...
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Because of the price, I don’t know what we are going to do when our contract ends. ClinicalKey...
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ClinicalKey Solutions is not very easy to use, but ClinicalKey Solutions does have a new interface...
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The support for ClinicalKey Solutions depends on who we get because the support people have varying...
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My representative for ClinicalKey Solutions reaches out on a regular basis. I think the quality of...
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A few years ago, Elsevier claimed that they were working on a new point-of-care tool, but that work...
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I can talk to one of the vendor's managers, but even then, I am still three levels from the top. I...
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A lot of things in the solution don't get updated on a regular basis. The vendor's mobile apps work...
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We have seen exactly what we expected to see from the vendor, especially when it comes to books and...
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There are other vendors who are very strong in the clinical reference market. We are looking at...
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Elsevier isn't meeting their contractual obligations for journals. We frequently have to remind...
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Elsevier has avoided nickel-and-diming us so far. They threatened to nickel-and-dime us, but we told...
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ClinicalKey Solutions looks like a discovery service and has a lot of different parts. ClinicalKey...
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Elsevier does a great job of updating ClinicalKey Solutions, but our EMR is the only system...
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The vendor is fantastic. I like them. If people know how to dig into the system, they can find...
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I rate the ease of use a little low not because the software is difficult to use but because it has...
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Originally, we had spotty utilization; the system wasn't used across the board. As nurses have...
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The system seems to be very much evidence based, and it is easy to understand; it isn't written at...
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I don't know what I would do without Elsevier's direct phone number because sometimes issues pop up,...
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System updates are seamless and fluid.
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In terms of ease of use, people always forget how to log into Elsevier's system.
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If we take on a project with the system content, then we have a measurable improvement in nursing...
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We spoke with Elsevier about some changes we wanted to see, and they took down that information....
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With Elsevier, both the product and the company are great, but I have struggled a little as an...
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Elsevier increases the price a lot when we renew our contract every year. I have had issues with...
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Our staff can access ClinicalKey for Nursing all the time and use it to reference a skill with no...
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ClinicalKey for Nursing is necessary for a hospital like ours to close the gap on healthcare...
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We will be leaving the solution for the pharmacological side of our favorite reference database....
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The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...
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There isn't much information in the solution about alternative and complementary drugs that people...
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ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...
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The major issue in the last year is that we haven't been able to do as much on-site training with...
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Elsevier is not very up front about how to use the ClinicalKey mobile app. It takes a bit of...
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I would recommend ClinicalKey because of its vast content. It has an excellent set of resources,...
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We weren't notified that specific books have limitations on printing chapters in ClinicalKey. In the...
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We went to a new operating system and had numerous problems with ClinicalKey. The situation was a...
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We pay a flat fee for ClinicalKey. We signed a multiyear agreement with Elsevier to decrease the...
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The implementation of ClinicalKey was a little less efficient than the clinical pharmacology...
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I couldn't piecemeal things together in terms of the numbers of books and journals we had if we...
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ClinicalKey is easy to use. We can put in a term and narrow it down to whether we want a book,...
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I absolutely love my representative from Elsevier. Elsevier's representatives have significant...
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Elsevier's people will give me a heads up about new things. They want to see how I feel about those...
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Our implementations with Elsevier have been very easy, and they give us training. I know where the...
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The vendor used to come and do training for our nurses in person before the COVID-19 pandemic. That...
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The vendor has a vision. I don't know where they are going to go from here, but they obviously have...
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I can't remember the vendor ever alerting us that something big was going to happen. The vendor will...
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Elsevier just did a major upgrade to ClinicalKey, and I know the staff really likes it. I really...
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There are some little ins and outs that are nice to know, but people don't need to be trained to use...
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We call Elsevier the evil empire, but they have been losing their crown lately. They are not an evil...
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The integration is not great. Elsevier needs to work on that. Our nurses often talk about several...
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My number one wish is a direct route to talk to a clinician on the development team. The direct...
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I like the videos. ClinicalKey for Nursing has a lot to offer. There is always added content. I...
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The vendor's support people are quick to respond if I need them to resolve anything. They are very...
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If I request something, the vendor will give me training. I would prefer it if the vendor offered up...
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I wish ClinicalKey for Nursing had a better search engine. I want full tips and general items. We...
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We like ClinicalKey for Nursing and want to stay with it, but we may be getting something different....
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Elsevier is a good company, and ClinicalKey is a good product. It has one of the most amazing...
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There is no training for ClinicalKey. Elsevier claims that they want to do training, but none of...
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The vendor is there when I need support, but I rarely need support. Part of the problem is that the...
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I like the ease of use of the pharmaceutical medication information and that the system is always...
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I think Elsevier could have done better with the system during COVID-19. I noticed that I was not...
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We have been using the system for a long time. The system is accessible across the whole facility,...
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I rarely trust the system's algorithm. The system's search engine is terrible, but it has gotten...
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Elsevier is pretty good and is willing to listen. I don’t think they are always willing to respond...
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I haven’t had a representative in my office for years, and I only talk on the phone once or twice a...
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I don’t think the system is used much. The value is wasted. The system has a good repository of...
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Several years ago, Elsevier had quite a shake-up in their upper management. At the time, we were...
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Basically my whole collection comes from ClinicalKey sources, and then I supplement with...
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Elsevier charges extra to add certain subject packages to the solution. That wasn't unexpected...
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Elsevier focuses more on sales than on training once customers have purchased their product. That...
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Elsevier recently did an update, and they changed the format a bit so that it would be a little more...
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In the past, Elsevier's support wasn't that great because they had quite a bit of turnover. We had a...
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We used to have a personal Elsevier representative who we could call if we had any issues. That...
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I don't have a whole lot of interaction with the vendor unless I am negotiating on the price or...
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ClinicalKey is basically my whole eBook and eJournal collection. I use it on a daily basis. Since I...
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I would buy ClinicalKey again. There is not a whole lot to choose from. That is the biggest...
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The vendor's support seems to be good. Right now, they do everything by email. For a while, we...
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I use ClinicalKey for Nursing on a daily basis. I am very satisfied with it because it makes my work...
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I get emails from Elsevier about sessions that they have for ClinicalKey, but they are not reaching...
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ClinicalKey is pretty easy, except when we want to get into the PDF version of a book.
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We like Clinical Pharmacology. We used to use another product as well, but we got rid of it.
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The first person I spoke with about Clinical Pharmacology was helpful. I reached out to Elsevier...
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We use the system all the time, especially the drug interaction reports and IV compatibility...
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We added another system because Elsevier’s system didn’t have toxicology information, and another...
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Users believe that they have to have ClinicalKey for Nursing. Our user expectations are influenced...
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ClinicalKey for Nursing is much more expensive than other products, and I don't feel that the vendor...
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We sometimes randomly lose access to the system. There have been issues with access failures, and...
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Upgrades are a challenge with ClinicalKey. We do get new additions of titles in ClinicalKey, but a...
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It can be challenging to communicate with Elsevier for training. If we reach out and say we want...
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With Elsevier, it feels like we only have contact with them when they are trying to make a sale, and...
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ClinicalKey is fairly easy to use, but there is a challenge with its naming conventions. Sometimes,...
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Elsevier attempted to remove some features from the system that were very important to us, even...
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I haven’t heard back from my Elsevier representatives about my questions. I have really good...
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We had a person who was having trouble accessing the system remotely, but we were able to work out...
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The product is great. I always highlight a few of our resources that are primarily geared for...
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One of the things that I appreciate about Elsevier in light of the pandemic was their willingness to...
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We don’t really notice when we have upgrades to the system other than when there is an alert from...
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We rarely use the system because while we want to stay evidence based, we aren't doing any sort of...
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When we do use the system, it does seem to work, except that every now and again, I struggle to find...
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Elsevier doesn't nickel-and-dime. We have a lot of things that are rolled into our cost, and...
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Elsevier is still working on some development. The system works as designed, but it causes some...
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We are very satisfied with Elsevier's product. It is used every day by many of our staff members.
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Most of the time, ClinicalKey for Nursing is perfect and easy to use, but sometimes it can be a...
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We have been Elsevier customers for a long time. We have regular meetings where we get together with...
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Elsevier doesn't overpromise; they give us what we need. Elsevier is in a constant state of...
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Elsevier's product is very well integrated into the other products we have.
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There are a couple of pieces of functionality that are present within Elsevier's system, but they...
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The support people from Elsevier are available at any time. We meet with them regularly. They let us...
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I like the system's depth of content. The system doesn't have shifting magazine embargos; it has a...
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The vendor removed some of our favorite content to create a new product call ClinicalKey Student. A...
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We have issues with integrating the system with our study guides, our discovery tool, and our...
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In terms of support, if Elsevier answered us, that would be an improvement. Usually, the first way...
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I like that the vendor sends out regular updates on what is being added and deleted. I wish Elsevier...
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When I presented the problem that I have with ClinicalKey, all the executive involvement disappeared...
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Everything is good with Clinical Pharmacology, and Elsevier has provided what they said they would.
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There is a lot of customization that we have to spend time on. For a lot of it, it doesn’t make...
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The main thing that we like about the solution is that it is evidence based, and the evidence is...
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A lot of the system's items are web based, so ClinicalKey for Nursing’s content is integrated into...
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If an organization has all the licenses for all of the different counterparts, ClinicalKey for...
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I would like Elsevier to give me more timely updates about the content that is being added or...
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Elsevier is a stable system that mostly works. I don’t have a lot of stress from the system. Our...
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We struggle to optimize ClinicalKey for Nursing. The vendor needs to simplify it to drive better outcomes....
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With Elsevier, there is a disconnect between how effective they say the product is and what the...
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ClinicalKey for Nursing is a basic evidence-based reference, but it is not something that the...
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Elsevier doesn't charge us for every little thing, but the contract bill is just so big. That is not...
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Elsevier’s approach to training is to come in and tell us how the system should work. Getting...
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We have only upgraded Elsevier's system a few times over the years. It has been a stable product in...
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We use ClinicalKey for Nursing when we are looking for evidence-based practices, when we are...
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We have had some connectivity problems with the solution. We used to be able to access it from our...
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I have always wanted to have all of our skills electronically stored in ClinicalKey for Nursing....
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I have had people who have delved into trying to solve issues from Elsevier, but they haven't come...
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I would recommend ClinicalKey for Nursing to others, but I would advise others to ask certain...
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ClinicalKey for Nursing could be more user friendly for clinical staff members when they are at...
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I met with someone from Elsevier who was going to help us set up some things online. We sat down and...
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Previously, our organization leaders didn't want us to have long contracts, even though I have...
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Training has to do more with my time frame than it does with Elsevier's time frame. We are training...
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We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...
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ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...
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I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...
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I would tell a prospective customer of ClinicalKey that they need to clearly know who their...
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