ClinicalKey Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Sometimes we are not always notified in a timely manner that changes are going to be made or that...

May 2022
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Director

When we have issues, the support people's response time is usually very good. We get a response the...

May 2022
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Director

ClinicalKey Solutions has journal content. That is the primary reason we purchased it.

May 2022
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Manager

ClinicalKey Solutions is an evidence-based research and reference tool that allows clinicians to...

Apr 2022
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Manager

ClinicalKey Solutions is very compatible with multiple EMRs. Some people seem to believe that they...

Apr 2022
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Manager

Training from Elsevier has not been something that we have taken full advantage of. Elsevier has...

Apr 2022
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Manager

Elsevier is very proactive and eager to get us going and break down any obstacles that may pop up...

Apr 2022
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Manager

I really am very happy with Elsevier. ClinicalKey Solutions integrates with our EMR, and getting...

Apr 2022
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Manager

I like to use the product for clinical answers. Before COVID-19, we used it a lot for patient...

Apr 2022
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Manager

ClinicalKey Solutions is very reputable and provides credible answers for our nurses. We can trust...

Apr 2022
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Manager

Integration is possible with many products within the EMR environment. The integration is very...

Apr 2022
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Manager

ClinicalKey Solutions gets very timely updates. I love it because of the variety of materials that...

Apr 2022
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Manager

ClinicalKey Solutions is simple and easy to use. It is expensive, but we would buy it again because...

Apr 2022
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Manager

Elsevier isn't very proactive, and we don't get much support. We don't hear from Elsevier.

Apr 2022
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Manager

We will be going through contract negotiations soon, so my satisfaction may go down due to the...

Apr 2022
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Director

Elsevier isn't good about keeping us up-to-date on the changes that they have made. When they add...

Apr 2022
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Director

If the product goes down, we usually hear about it pretty quickly.

Apr 2022
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Director

We really wish that Elsevier could offer customized packages instead of a simple all-or-nothing option....

Apr 2022
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Director

ClinicalKey Solutions delivers content that our users need. It is one of our top two products in...

Apr 2022
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Manager

Elsevier doesn't offer training, and that makes implementations difficult. Elsevier didn't tell us...

Apr 2022
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Manager

ClinicalKey Solutions doesn't integrate well with other systems. It also doesn't feel as expansive...

Apr 2022
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Manager

For us, ClinicalKey Solutions is not used in the way that Elsevier would love for us to use, which...

Apr 2022
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Manager

Elsevier is supportive and works closely with us to integrate the product and resolve any issues. We...

Apr 2022
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Manager

The product's strengths are the availability of extensive, full textbooks and journals and the...

Apr 2022
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Manager

The First Consult application within the database is not as strong as competing products. The care...

Apr 2022
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Manager

We mostly use ClinicalKey Solutions for its journals. We don't really use a lot of its other tools...

Apr 2022
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Manager

The solution's book collection is great, and it has a good selection of journals. We would have to...

Apr 2022
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Director

We have had a lot of problems with the product. We bought it primarily for the electronic books, not...

Apr 2022
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Director

We really like the electronic books that are available. The titles available are of high quality,...

Apr 2022
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Manager

Initially, the vendor definitely offered a lot of training and assistance to help us understand how...

Apr 2022
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Manager

The vendor is just starting to do integration with our EMR. So there hasn’t been a lot of...

Apr 2022
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Manager

The solution has a lot of electronic books, and in terms of integrating the books into the library's...

Apr 2022
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Manager

I don't know that the vendor has done anything excitingly new in the last several years in terms of...

Apr 2022
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Manager

One weakness of the product is that the librarians sometimes have to dig a little to get what they...

Apr 2022
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Manager

One strength of the product is the vast amount of content. There is just a lot of content. Another...

Apr 2022
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Manager

I use ClinicalKey Solutions all the time, and I am very happy with it. It saves me a lot of time....

Apr 2022
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Director

The breadth of content that is available within the product is impressive. It covers the entire...

Mar 2022
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Director

There is a lot of information thrown at us, and it is hard to sift through it unless we know how to...

Mar 2022
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Manager

We have a good relationship with Elsevier. The vendor is proactive. I get things from them, though I...

Mar 2022
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Manager

The system is pretty easy to use. I don't think the system gets used enough, but it is easy.

Mar 2022
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Manager

Elsevier’s reputation speaks for itself. The product is good quality and a huge part of my library....

Mar 2022
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Manager

The solution has many facets to it. I use it just for journals and books, but Elsevier has a...

Mar 2022
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Manager

The support from Elsevier is excellent because when we have a problem, like we can’t access...

Mar 2022
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Manager

The vendor’s contracts have come through in a timely way. I needed information before a certain time...

Mar 2022
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Manager

I don't like the new format of the solution because I can't put in the title of an article and come...

Mar 2022
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Manager

Elsevier is excellent. We work hand in hand together. They bend over backward to be good customer representatives....

Mar 2022
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Manager

I could not speak more highly of Elsevier. Their product is well organized and user friendly. It is...

Mar 2022
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Manager

We have had good support when we have had trouble. People from the vendor have done training for us...

Mar 2022
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Manager

It is obvious when the content gets updated, and the updates are relatively seamless. When...

Mar 2022
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Manager

The trouble that we tend to have is that training tends to be geared toward an hour-long webinar or...

Mar 2022
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Manager

The product is fairly easy to use when someone is in our network, but it is harder to use remotely...

Mar 2022
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Manager

We don't really take advantage of Elsevier's training, but we know that it is available.

Mar 2022
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Manager

ClinicalKey Solutions is a really good resource. It has a huge number of books and journals that our...

Mar 2022
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Manager

ClinicalKey Solutions is expensive. I know that it would also be expensive if I were to price out...

Mar 2022
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Manager

Elsevier has made a lot of enhancements to the system lately, and we aren't thrilled about some of...

Mar 2022
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Manager

We are very happy with ClinicalKey Solutions. Its quality is very good. If the vendor keeps all of...

Mar 2022
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Analyst/Coordinator

Elsevier has come to train us a few times. They set things up and talked with our doctors.

Mar 2022
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Analyst/Coordinator

Our doctors use the product, and some of their staff members access sources in the product and work...

Mar 2022
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Analyst/Coordinator

I can find some things in the product, but not others. That is kind of frustrating. The vendor tells...

Mar 2022
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Analyst/Coordinator

There is a specific area where the vendor promotes that they cover everything, but that is not true....

Mar 2022
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Analyst/Coordinator

The vendor does a good job of responding to our requests. When we message them, they get back to us....

Mar 2022
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Analyst/Coordinator

The vendor's support has gone down. In the past, we had a good relationship with our contact person...

Mar 2022
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Analyst/Coordinator

The vendor always says that they can make the product better, and they want suggestions. There are...

Mar 2022
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Director

If somebody wants to download a chapter in a book, they have to create a login in order to do that....

Mar 2022
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Director

ClinicalKey Solutions offers one search feature across an entire platform. That is a strength....

Mar 2022
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Director

The welcome screen just changed in ClinicalKey Solutions, and nobody knows where to find anything....

Mar 2022
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Director

ClinicalKey Solutions is a little bit hard to use because it isn't integrated with the EMR. However,...

Mar 2022
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Manager

ClinicalKey Solutions is not an evidence-based point-of-care tool, and it never will be. The vendor...

Mar 2022
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Manager

ClinicalKey Solutions is primarily a book and journal resource. It has a few little added-value...

Mar 2022
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Manager

Because of the price, I don’t know what we are going to do when our contract ends. ClinicalKey...

Mar 2022
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Manager

ClinicalKey Solutions is not very easy to use, but ClinicalKey Solutions does have a new interface...

Mar 2022
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Manager

The support for ClinicalKey Solutions depends on who we get because the support people have varying...

Mar 2022
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Manager

My representative for ClinicalKey Solutions reaches out on a regular basis. I think the quality of...

Mar 2022
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Manager

A few years ago, Elsevier claimed that they were working on a new point-of-care tool, but that work...

Mar 2022
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Manager

I can talk to one of the vendor's managers, but even then, I am still three levels from the top. I...

Mar 2022
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Manager

A lot of things in the solution don't get updated on a regular basis. The vendor's mobile apps work...

Mar 2022
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Manager

We have seen exactly what we expected to see from the vendor, especially when it comes to books and...

Mar 2022
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Manager

There are other vendors who are very strong in the clinical reference market. We are looking at...

Mar 2022
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Manager

Elsevier isn't meeting their contractual obligations for journals. We frequently have to remind...

Mar 2022
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Manager

Elsevier has avoided nickel-and-diming us so far. They threatened to nickel-and-dime us, but we told...

Mar 2022
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Manager

ClinicalKey Solutions looks like a discovery service and has a lot of different parts. ClinicalKey...

Feb 2022
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Nurse

Elsevier does a great job of updating ClinicalKey Solutions, but our EMR is the only system...

Feb 2022
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Manager

The vendor is fantastic. I like them. If people know how to dig into the system, they can find...

Feb 2022
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Manager

I rate the ease of use a little low not because the software is difficult to use but because it has...

Feb 2022
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Director

Originally, we had spotty utilization; the system wasn't used across the board. As nurses have...

Feb 2022
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Director

The system seems to be very much evidence based, and it is easy to understand; it isn't written at...

Feb 2022
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Director

I don't know what I would do without Elsevier's direct phone number because sometimes issues pop up,...

Feb 2022
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Director

System updates are seamless and fluid.

Feb 2022
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Director

In terms of ease of use, people always forget how to log into Elsevier's system.

Feb 2022
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Director

If we take on a project with the system content, then we have a measurable improvement in nursing...

Feb 2022
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Director

We spoke with Elsevier about some changes we wanted to see, and they took down that information....

Feb 2022
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Analyst/Coordinator

With Elsevier, both the product and the company are great, but I have struggled a little as an...

Jan 2022
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Analyst/Coordinator

Elsevier increases the price a lot when we renew our contract every year. I have had issues with...

Jan 2022
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Analyst/Coordinator

Our staff can access ClinicalKey for Nursing all the time and use it to reference a skill with no...

Jan 2022
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Analyst/Coordinator

ClinicalKey for Nursing is necessary for a hospital like ours to close the gap on healthcare...

Jan 2022
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Director

We will be leaving the solution for the pharmacological side of our favorite reference database....

Jan 2022
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Director

The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...

Jan 2022
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Director

There isn't much information in the solution about alternative and complementary drugs that people...

Jan 2022
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VP/Other Executive

ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...

Dec 2021
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VP/Other Executive

The major issue in the last year is that we haven't been able to do as much on-site training with...

Dec 2021
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Director

Elsevier is not very up front about how to use the ClinicalKey mobile app. It takes a bit of...

Dec 2021
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Director

I would recommend ClinicalKey because of its vast content. It has an excellent set of resources,...

Dec 2021
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Director

We weren't notified that specific books have limitations on printing chapters in ClinicalKey. In the...

Dec 2021
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Director

We went to a new operating system and had numerous problems with ClinicalKey. The situation was a...

Dec 2021
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Director

We pay a flat fee for ClinicalKey. We signed a multiyear agreement with Elsevier to decrease the...

Dec 2021
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Director

The implementation of ClinicalKey was a little less efficient than the clinical pharmacology...

Dec 2021
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Director

I couldn't piecemeal things together in terms of the numbers of books and journals we had if we...

Dec 2021
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Director

ClinicalKey is easy to use. We can put in a term and narrow it down to whether we want a book,...

Dec 2021
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Analyst/Coordinator

I absolutely love my representative from Elsevier. Elsevier's representatives have significant...

Nov 2021
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Analyst/Coordinator

Elsevier's people will give me a heads up about new things. They want to see how I feel about those...

Nov 2021
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Analyst/Coordinator

Our implementations with Elsevier have been very easy, and they give us training. I know where the...

Nov 2021
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Manager

The vendor used to come and do training for our nurses in person before the COVID-19 pandemic. That...

Sep 2021
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Manager

The vendor has a vision. I don't know where they are going to go from here, but they obviously have...

Sep 2021
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Manager

I can't remember the vendor ever alerting us that something big was going to happen. The vendor will...

Sep 2021
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Manager

Elsevier just did a major upgrade to ClinicalKey, and I know the staff really likes it. I really...

Sep 2021
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Manager

There are some little ins and outs that are nice to know, but people don't need to be trained to use...

Sep 2021
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Manager

We call Elsevier the evil empire, but they have been losing their crown lately. They are not an evil...

Sep 2021
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Nurse

The integration is not great. Elsevier needs to work on that. Our nurses often talk about several...

Sep 2021
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Nurse

My number one wish is a direct route to talk to a clinician on the development team. The direct...

Sep 2021
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Director

I like the videos. ClinicalKey for Nursing has a lot to offer. There is always added content. I...

Sep 2021
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Director

The vendor's support people are quick to respond if I need them to resolve anything. They are very...

Sep 2021
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Director

If I request something, the vendor will give me training. I would prefer it if the vendor offered up...

Sep 2021
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Director

I wish ClinicalKey for Nursing had a better search engine. I want full tips and general items. We...

Sep 2021
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Director

We like ClinicalKey for Nursing and want to stay with it, but we may be getting something different....

Sep 2021
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Manager

Elsevier is a good company, and ClinicalKey is a good product. It has one of the most amazing...

Aug 2021
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Manager

There is no training for ClinicalKey. Elsevier claims that they want to do training, but none of...

Aug 2021
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Manager

The vendor is there when I need support, but I rarely need support. Part of the problem is that the...

Aug 2021
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Director

I like the ease of use of the pharmaceutical medication information and that the system is always...

Aug 2021
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Director

I think Elsevier could have done better with the system during COVID-19. I noticed that I was not...

Aug 2021
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Analyst/Coordinator

We have been using the system for a long time. The system is accessible across the whole facility,...

Aug 2021
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Manager

I rarely trust the system's algorithm. The system's search engine is terrible, but it has gotten...

Aug 2021
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Manager

Elsevier is pretty good and is willing to listen. I don’t think they are always willing to respond...

Aug 2021
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Manager

I haven’t had a representative in my office for years, and I only talk on the phone once or twice a...

Aug 2021
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Manager

I don’t think the system is used much. The value is wasted. The system has a good repository of...

Aug 2021
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Manager

Several years ago, Elsevier had quite a shake-up in their upper management. At the time, we were...

Aug 2021
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Manager

Basically my whole collection comes from ClinicalKey sources, and then I supplement with...

Aug 2021
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Manager

Elsevier charges extra to add certain subject packages to the solution. That wasn't unexpected...

Aug 2021
||
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Manager

Elsevier focuses more on sales than on training once customers have purchased their product. That...

Aug 2021
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Manager

Elsevier recently did an update, and they changed the format a bit so that it would be a little more...

Aug 2021
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Manager

In the past, Elsevier's support wasn't that great because they had quite a bit of turnover. We had a...

Aug 2021
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(0)
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Manager

We used to have a personal Elsevier representative who we could call if we had any issues. That...

Aug 2021
||
(0)
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Manager

I don't have a whole lot of interaction with the vendor unless I am negotiating on the price or...

Aug 2021
||
(0)
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 or  to see details.

Manager

ClinicalKey is basically my whole eBook and eJournal collection. I use it on a daily basis. Since I...

Aug 2021
||
(0)
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 or  to see details.

Manager

I would buy ClinicalKey again. There is not a whole lot to choose from. That is the biggest...

Aug 2021
||
(0)
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Manager

The vendor's support seems to be good. Right now, they do everything by email. For a while, we...

Aug 2021
||
(0)
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Manager

I use ClinicalKey for Nursing on a daily basis. I am very satisfied with it because it makes my work...

Aug 2021
||
(0)
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Director

I get emails from Elsevier about sessions that they have for ClinicalKey, but they are not reaching...

Aug 2021
||
(0)
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Director

ClinicalKey is pretty easy, except when we want to get into the PDF version of a book.

Aug 2021
||
(0)
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Director

We like Clinical Pharmacology. We used to use another product as well, but we got rid of it.

Aug 2021
||
(0)
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Analyst/Coordinator

The first person I spoke with about Clinical Pharmacology was helpful. I reached out to Elsevier...

Aug 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We use the system all the time, especially the drug interaction reports and IV compatibility...

Aug 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We added another system because Elsevier’s system didn’t have toxicology information, and another...

Aug 2021
||
(0)
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 or  to see details.

Manager

Users believe that they have to have ClinicalKey for Nursing. Our user expectations are influenced...

Aug 2021
||
(0)
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 or  to see details.

Manager

ClinicalKey for Nursing is much more expensive than other products, and I don't feel that the vendor...

Aug 2021
||
(0)
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 or  to see details.

Manager

We sometimes randomly lose access to the system. There have been issues with access failures, and...

Aug 2021
||
(0)
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 or  to see details.

Manager

Upgrades are a challenge with ClinicalKey. We do get new additions of titles in ClinicalKey, but a...

Aug 2021
||
(0)
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 or  to see details.

Manager

It can be challenging to communicate with Elsevier for training. If we reach out and say we want...

Aug 2021
||
(0)
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 or  to see details.

Manager

With Elsevier, it feels like we only have contact with them when they are trying to make a sale, and...

Aug 2021
||
(0)
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 or  to see details.

Manager

ClinicalKey is fairly easy to use, but there is a challenge with its naming conventions. Sometimes,...

Aug 2021
||
(0)
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 or  to see details.

Manager

Elsevier attempted to remove some features from the system that were very important to us, even...

Aug 2021
||
(0)
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 or  to see details.

Director

I haven’t heard back from my Elsevier representatives about my questions. I have really good...

Aug 2021
||
(0)
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 or  to see details.

Manager

We had a person who was having trouble accessing the system remotely, but we were able to work out...

Jul 2021
||
(0)
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 or  to see details.

Manager

The product is great. I always highlight a few of our resources that are primarily geared for...

Jul 2021
||
(0)
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 or  to see details.

Manager

One of the things that I appreciate about Elsevier in light of the pandemic was their willingness to...

Jul 2021
||
(0)
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 or  to see details.

Manager

We don’t really notice when we have upgrades to the system other than when there is an alert from...

Jul 2021
||
(0)
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 or  to see details.

Manager

We rarely use the system because while we want to stay evidence based, we aren't doing any sort of...

Jul 2021
||
(0)
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 or  to see details.

Manager

When we do use the system, it does seem to work, except that every now and again, I struggle to find...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier doesn't nickel-and-dime. We have a lot of things that are rolled into our cost, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier is still working on some development. The system works as designed, but it causes some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

We are very satisfied with Elsevier's product. It is used every day by many of our staff members.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Most of the time, ClinicalKey for Nursing is perfect and easy to use, but sometimes it can be a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

We have been Elsevier customers for a long time. We have regular meetings where we get together with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier doesn't overpromise; they give us what we need. Elsevier is in a constant state of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Elsevier's product is very well integrated into the other products we have.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

There are a couple of pieces of functionality that are present within Elsevier's system, but they...

Jul 2021
||
(0)
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 or  to see details.

CNIO

The support people from Elsevier are available at any time. We meet with them regularly. They let us...

Jul 2021
||
(0)
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 or  to see details.

Director

I like the system's depth of content. The system doesn't have shifting magazine embargos; it has a...

Jul 2021
||
(0)
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 or  to see details.

Director

The vendor removed some of our favorite content to create a new product call ClinicalKey Student. A...

Jul 2021
||
(0)
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 or  to see details.

Director

We have issues with integrating the system with our study guides, our discovery tool, and our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of support, if Elsevier answered us, that would be an improvement. Usually, the first way...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that the vendor sends out regular updates on what is being added and deleted. I wish Elsevier...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I presented the problem that I have with ClinicalKey, all the executive involvement disappeared...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everything is good with Clinical Pharmacology, and Elsevier has provided what they said they would.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lot of customization that we have to spend time on. For a lot of it, it doesn’t make...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The main thing that we like about the solution is that it is evidence based, and the evidence is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of the system's items are web based, so ClinicalKey for Nursing’s content is integrated into...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If an organization has all the licenses for all of the different counterparts, ClinicalKey for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like Elsevier to give me more timely updates about the content that is being added or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier is a stable system that mostly works. I don’t have a lot of stress from the system. Our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We struggle to optimize ClinicalKey for Nursing. The vendor needs to simplify it to drive better outcomes....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Elsevier, there is a disconnect between how effective they say the product is and what the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing is a basic evidence-based reference, but it is not something that the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier doesn't charge us for every little thing, but the contract bill is just so big. That is not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Elsevier’s approach to training is to come in and tell us how the system should work. Getting...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have only upgraded Elsevier's system a few times over the years. It has been a stable product in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use ClinicalKey for Nursing when we are looking for evidence-based practices, when we are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some connectivity problems with the solution. We used to be able to access it from our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have always wanted to have all of our skills electronically stored in ClinicalKey for Nursing....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had people who have delved into trying to solve issues from Elsevier, but they haven't come...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend ClinicalKey for Nursing to others, but I would advise others to ask certain...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClinicalKey for Nursing could be more user friendly for clinical staff members when they are at...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I met with someone from Elsevier who was going to help us set up some things online. We sat down and...

Jun 2021
||
(0)
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 or  to see details.

Manager

Previously, our organization leaders didn't want us to have long contracts, even though I have...

May 2021
||
(0)
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 or  to see details.

Manager

Training has to do more with my time frame than it does with Elsevier's time frame. We are training...

May 2021
||
(0)
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 or  to see details.

Manager

We are making steps to incorporate ClinicalKey into our EHR. We haven't done that at this point, but...

May 2021
||
(0)
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 or  to see details.

Manager

ClinicalKey is user friendly. However, when we do a general search, the system throws up too many...

May 2021
||
(0)
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 or  to see details.

Manager

I had an issue, and I kept dialing the phone number that I was given for Elsevier, but I couldn't...

May 2021
||
(0)
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 or  to see details.

Manager

I would tell a prospective customer of ClinicalKey that they need to clearly know who their...

May 2021
||
(0)
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