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Aria RCM Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Nurse

eMDs provides prompt service, so that is good. If I email for something to be refiled or adjusted or...

Apr 2021
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Nurse

The workflow of the system makes sense to me because I have worked with other systems. There have...

Apr 2021
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Nurse

It is hard to get support from the vendor if we put in a ticket. We used to be able to call and get...

Apr 2021
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Nurse

I would select eMDs again. I would never use something different from the software we are using....

Apr 2021
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Physician

There are a couple of issues that I have with eMDs. We have talked with customer service people...

Mar 2021
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Physician

Overall, I am satisfied with eMDs. I have learned that I have to be on top of everything. eMDs is a...

Mar 2021
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Physician

eMDs charges a flat fee. If our numbers don't hit the limit for the flat fee, we pay the fee. If our...

Mar 2021
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Physician

There are a lot of things that the vendor should be doing that are falling to me. I have talked to...

Mar 2021
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Physician

The staff members used to be all American, and when eMDs started outsourcing their services to...

Mar 2021
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Physician

I would like eMDs to do their job better. I would like them to connect with health insurance...

Mar 2021
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Manager

I wouldn’t say the vendor charges for every little thing, but I have noticed that little charges pop...

Dec 2020
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Manager

We don’t really have much contact with the vendor. They just do their thing, and money shows up. We...

Dec 2020
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Manager

When our telehealth services started during COVID-19, the insurers didn’t have their systems ready...

Dec 2020
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Manager

Aria RCM keeps getting bought by new companies. With the vendor, everything is a charge, and that is...

Dec 2020
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Manager

The vendor has not exceeded my expectations, but they have done a good job. The team leaders that I...

Dec 2020
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Manager

We did our billing in-house for a long time, so I know how difficult and time consuming it is, but...

Dec 2020
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Manager

I am not bringing in more money because of the system, but the work gets done. My staff members have...

Dec 2020
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Manager

The eMDs person that is assigned to us is very helpful and resourceful and gets things done....

Dec 2020
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Manager

eMDs is very hands on. They did very well at executing. I got a crash course from eMDs, and they...

Dec 2020
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Manager

Before we started working with eMDs, we were not getting the results that we wanted. I couldn’t look...

Dec 2020
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CMO

The system is integrated with some of our other systems, so we don't see the units as separate. They...

Nov 2020
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CMO

The rank and file billers are in India, and that leads to some mistakes because the billers aren't...

Nov 2020
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Director

eMDs does communicate well with us and has regular meetings with us. The problem is the follow-through....

Nov 2020
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Director

We are switching to another RCM service because we have outgrown eMDs and will be switching our...

Nov 2020
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Director

eMDs has pushed their services overseas to India, and I don't have a problem with that except that...

Nov 2020
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Manager

During COVID-19, eMDs gave me some codes and helped with telemedicine things. They helped me, but...

Nov 2020
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Manager

eMDs is nowhere close to exceeding our expectations with their RCM services. We have a hard time...

Nov 2020
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Manager

The only reason eMDs gets any points from me is because of our case manager. Having to deal with any...

Nov 2020
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Manager

Our patients call the billing people at eMDs to get help, and the billing people say they can’t...

Nov 2020
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Manager

Our interactions with our representative have been very poor. The communication is very bad. The...

Oct 2020
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Manager

The staff members answer the phone, but they don’t troubleshoot our problems. If we present them...

Oct 2020
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Manager

The vendor is interested in skimming off the top and not doing very much work. Shoving everything...

Oct 2020
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Manager

I am not sure who eMDs’ executives are. We had one executive involved. None of the vendor’s people...

Oct 2020
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Manager

The vendor makes changes to the system that we are never notified about. Sometimes, new inboxes are...

Oct 2020
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Manager

The EHR is pretty good, but the billing and collections side is not at all standard. The vendor has...

Oct 2020
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Manager

When we went with eMDs, they said that they appeal things, but after a year, we had never seen an...

Oct 2020
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Manager

The vendor’s statements are not in a format that is easily readable by the patient. They can’t or...

Oct 2020
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Manager

We had a number of Excel spreadsheet issues with our claims that we notified the vendor of. When we...

Oct 2020
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Manager

eMDs transferred all the billing and collections work to India without telling us. We have only ever...

Oct 2020
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CEO/President

I like working with the revenue cycle management team from eMDs. They are quick to respond to any...

Sep 2020
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Physician

The billing company had massive problems with eMDs. A big part of the problem was eMDs moved...

Sep 2020
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Physician

Aria RCM has been terrible. We dropped the RCM because eMDs was awful, and they lost us thousands of...

Sep 2020
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Physician

We lost a ton of money, and our new billing company had to go back through and fix the numerous...

Sep 2020
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Physician

The vendor moved everything over to India, so even the non-RCM side of things went downhill when the...

Sep 2020
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Physician

eMDs' strategic ability is low, unless their strategy is to lose as many clients as possible. If...

Sep 2020
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CEO/President

There has been recent inaccessibility to eMDs' staff members on the phone. It is taking far too long...

May 2020
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