Aria RCM Comments

 
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Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
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Physician

Project Results

The billing company had massive problems with eMDs. A big part of the problem was eMDs moved...

Sep 2020
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Physician

Relationship

Aria RCM has been terrible. We dropped the RCM because eMDs was awful, and they lost us thousands of...

Sep 2020
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Physician

ROI and Cost

We lost a ton of money, and our new billing company had to go back through and fix the numerous...

Sep 2020
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Physician

Tools and Methodology

The vendor moved everything over to India, so even the non-RCM side of things went downhill when the...

Sep 2020
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Physician

Project Results

eMDs' strategic ability is low, unless their strategy is to lose as many clients as possible. If...

Sep 2020
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CEO/President

Relationship

There has been recent inaccessibility to eMDs' staff members on the phone. It is taking far too long...

May 2020
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Manager

Relationship

Sometimes eMDs says they will send us something, and they don't. Or sometimes I ask eMDs to look...

Apr 2020
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Manager

Relationship

I have a good relationship with my account manager. I feel comfortable emailing or texting that...

Apr 2020
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Manager

Other Observations

The service costs a lot of money, and that explains some of my hesitations on giving eMDs higher...

Apr 2020
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CEO/President

Other Observations

eMDs tries to exceed our expectations, but they aren't quite there yet. We don't need to remind them...

Apr 2020
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CEO/President

Tools and Methodology

It would be nice if eMDs understood our billing a bit better and didn't send things back to us to...

Apr 2020
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VP/Other Executive

Relationship

We have had an exceptional experience with eMDs. They have been willing to accept the way we want to...

Apr 2020
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VP/Other Executive

Relationship

The acquisition of Aprima turned out to be a good thing in the end, but there were hurdles along the...

Apr 2020
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VP/Other Executive

Relationship

I have recommended eMDs' services multiple times. We needed a vendor who was flexible, and they have...

Apr 2020
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Manager

Relationship

We have had a great experience with eMDs until the past year or so. There were a lot of changes,...

Feb 2020
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Manager

Future Outlook

We have been disappointed with what the vendor is doing; we are actively looking for another...

Feb 2020
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Manager

Other Observations

I don't want to have an end date. I want to stick with the services, but it is tough to say whether...

Jan 2020
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Manager

Relationship

We are not where we should be. I don't want to say the customer service is poor, but a lot of the...

Jan 2020
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Manager

Tools and Methodology

We have a local manager who is responsible for our account, and to a degree, that person is also...

Jan 2020
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Manager

Project Results

We work really hard to make our claims clean. The number of days it takes to process things has...

Jan 2020
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Manager

Other Observations

The vendor has not consistently exceeded our expectations. The vendor has representatives who know...

Jan 2020
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Manager

People and Knowledge

Initially, the vendor said the transition would take a few months. After a few very tough months,...

Jan 2020
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Manager

Tools and Methodology

eMDs was not chasing the revenue or following up on denied claims. None of our accounts to...

Jan 2020
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Manager

Tools and Methodology

There wasn’t an issue with eMDs charging for every little thing. They had some things that were...

Jan 2020
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Manager

Tools and Methodology

eMDs did not exceed our expectations at all. There was no communication with the patients, there...

Jan 2020
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Manager

Tools and Methodology

eMDs didn’t seem to have a game plan. I didn’t like dealing with the billing people because they...

Jan 2020
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Manager

Relationship

The eMDs executives tried to reach out and rectify a situation, but they had no follow-through. They...

Jan 2020
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Manager

Relationship

There was definitely a change in performance from when we started with eMDs to when we left them....

Jan 2020
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Manager

Relationship

I would have to be honest with someone looking at eMDs. eMDs is just not a go-getter. They were not...

Jan 2020
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Manager

Tools and Methodology

If there were one thing eMDs could do to improve, it would be to focus more on software and services...

Nov 2019
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Manager

ROI and Cost

Choosing eMDs' RCM platform is one of the best business decisions that our company has ever made....

Nov 2019
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Manager

Relationship

When eMDs acquired Aprima, things took a hellish turn for us. Soon after the acquisition, eMDs...

Nov 2019
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Manager

Relationship

Before eMDs took over, we had built a really successful practice. Our company had a strong...

Nov 2019
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Manager

Relationship

The eMDs acquisition has negatively impacted our practice, our patient-practice relations, and our...

Nov 2019
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Manager

People and Knowledge

We have an account manager who is amazing. So many things were done wrong during the eMDs...

Nov 2019
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Manager

Other Observations

The acquisition has created an ugly, murky mess. There has been one issue after another, and that is...

Nov 2019
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Manager

Relationship

With the way the company sits right now, I would not buy them again. Prior to the acquisition, I...

Nov 2019
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Manager

Tools and Methodology

Before the acquisition, I thought Aprima was well positioned in terms of strategy. Their RCM program...

Nov 2019
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Manager

Relationship

The executive involvement is nonexistent. I haven't heard from the executives at all. The...

Nov 2019
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Manager

Relationship

Before the acquisition, our partnership with Aprima was pretty high. Since the acquisition occurred,...

Nov 2019
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Manager

ROI and Cost

In terms of receiving our money's worth, I would say that the value we get is negative. The value...

Nov 2019
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Manager

Relationship

Previously, Aprima's outcomes were very high. They were one of the best in the industry in terms of...

Nov 2019
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Manager

Relationship

Based on what has happened since the acquisition, the likelihood of me recommending eMDs' services...

Nov 2019
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Manager

People and Knowledge

The vendor needs to improve their customer support for the software. Their response time for...

Nov 2019
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Manager

Tools and Methodology

Aprima has always been really good at taking data and mirroring it in the Aprima world. But when...

Nov 2019
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Manager

People and Knowledge

I have had trainers and implementers from Aprima who didn't know anything about a particular...

Nov 2019
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Director

ROI and Cost

We have our contract and costs that were all in place at the time of purchasing, but I have never...

Oct 2019
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Director

Future Outlook

In the beginning, things were terrible with eMDs. Our transition with them was so bad that we were...

Oct 2019
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Director

Relationship

I don't know how many companies would have their higher-up people come out once per month to sit...

Oct 2019
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Director

People and Knowledge

eMDs is working on their tools and processes. We haven’t seen those yet, but eMDs is going to let us...

Oct 2019
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Director

Tools and Methodology

For unknown reasons, eMDs was sending reviews to our billers that never had been sent to us before....

Oct 2019
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Director

People and Knowledge

The vendor would often tell their staff members that they would have only a certain number of weeks...

Oct 2019
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Director

People and Knowledge

One of the comments we heard often in the beginning was that everyone from eMDs went to school, had...

Oct 2019
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Director

People and Knowledge

eMDs support staff members working on our account are now in India instead of the US. That was a...

Oct 2019
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CEO/President

Relationship

Aprima was purchased by eMDs. An acquisition, in and of itself, isn't usually an issue. However,...

Oct 2019
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CEO/President

Project Results

eMDs doesn't answer questions in a timely manner. When patients call about their bills, eMDs either...

Oct 2019
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CEO/President

Tools and Methodology

eMDs bought Aprima about a year ago, and we never heard anything about the acquisition. We are...

Oct 2019
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CEO/President

Relationship

When we approached eMDs and told them about the problems, their first response was to charge us for...

Oct 2019
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CEO/President

Tools and Methodology

The biggest problem with eMDs is that they haven't been working our A/R. We have so much old A/R....

Oct 2019
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CEO/President

Relationship

If eMDs cared about their customers, they would interact with their customers. They haven't...

Oct 2019
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Manager

Sales and Contracting

The service has been nothing like eMDs sold it to be. When we started, eMDs promised that all we had...

Oct 2019
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Manager

Relationship

eMDs switched the call center location to Texas and then to Mexico, and we all hate that because the...

Oct 2019
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Manager

ROI and Cost

The payments are posted incorrectly, and then claims get passed around forever. We want to get rid...

Oct 2019
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COO

Tools and Methodology

Aprima has been very reasonable with pricing, and I even got them to decrease ours. They have done...

Jun 2019
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Manager

People and Knowledge

The services for Aprima RCM are fantastic. The staff is very knowledgeable and helpful. I can...

Apr 2019
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Manager

People and Knowledge

We have had a hard time with Aprima’s staff not always being very knowledgeable. We called them...

Apr 2019
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Manager

Tools and Methodology

If a purchasing decision were up to me, I would do a little research to see what else besides Aprima...

Apr 2019
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Manager

Tools and Methodology

It is very important to us that we have a team that understands how our clinic works, and that is a...

Apr 2019
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CEO/President

ROI and Cost

The RCM service is getting claims out, but using it was a mistake. I have lost a lot of money.

Dec 2018
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CEO/President

People and Knowledge

Aprima’s customer service people don’t know the technology, and I don’t think those people should...

Dec 2018
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CEO/President

Project Results

I like the people at Aprima, but their services aren’t working for me. Aprima had solid executives...

Dec 2018
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CEO/President

Project Results

I was blown away when I saw how little Aprima was working on. That was always masked in our current...

Dec 2018
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CEO/President

Project Results

Aprima processes the claims, but a monkey could do that. Working denials is what causes us grief....

Dec 2018
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Manager

Project Results

Aprima follows up on claims for us, and that is great. They ask what we want to do next, and they...

Dec 2018
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Manager

Tools and Methodology

Aprima needs to send out their statements faster, and they need to be more proactive. We don't like...

Dec 2018
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Manager

Project Results

Aprima didn't have enough people to support our account, so a lot of our claims were late. We had to...

Dec 2018
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Physician

Relationship

Aprima needs a bit of work. I have gone through a few different project managers in the last few...

Dec 2018
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Physician

Project Results

When Aprima sends me messages to clarify a task or a bill, I try to get to them within 24 hours...

Dec 2018
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Physician

Project Results

We get calls from patients who say that they are not getting calls back, and of course, that problem...

Dec 2018
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COO

Project Results

Sometimes we are not fortunate enough to have 100% staff retention. When transitioning people,...

Nov 2018
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COO

Project Results

Aprima researches and helps us if we have an issue, and I am not sure that other folks would do...

Nov 2018
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COO

Relationship

I used to have a lot of conversations and follow-up with the CEO and a VP, but those conversations...

Nov 2018
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COO

Tools and Methodology

Aprima didn’t bring anything extra to the table other than the software platform. I haven’t seen...

Nov 2018
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COO

ROI and Cost

Aprima’s pricing is fair. Aprima abides by the contract. I feel that they give us a little more when...

Nov 2018
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Manager

ROI and Cost

We never receive our money’s worth. We pay a price for Aprima’s RCM services, and they charge us for...