Aria RCM Comments

 
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Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
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Manager

ROI and Cost

I wouldn’t say the vendor charges for every little thing, but I have noticed that little charges pop...

Dec 2020
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Manager

Tools and Methodology

We don’t really have much contact with the vendor. They just do their thing, and money shows up. We...

Dec 2020
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Manager

Tools and Methodology

When our telehealth services started during COVID-19, the insurers didn’t have their systems ready...

Dec 2020
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Manager

ROI and Cost

Aria RCM keeps getting bought by new companies. With the vendor, everything is a charge, and that is...

Dec 2020
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Manager

Relationship

The vendor has not exceeded my expectations, but they have done a good job. The team leaders that I...

Dec 2020
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Manager

People and Knowledge

We did our billing in-house for a long time, so I know how difficult and time consuming it is, but...

Dec 2020
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Manager

Tools and Methodology

I am not bringing in more money because of the system, but the work gets done. My staff members have...

Dec 2020
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Manager

Tools and Methodology

The eMDs person that is assigned to us is very helpful and resourceful and gets things done....

Dec 2020
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Manager

Tools and Methodology

eMDs is very hands on. They did very well at executing. I got a crash course from eMDs, and they...

Dec 2020
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Manager

Tools and Methodology

Before we started working with eMDs, we were not getting the results that we wanted. I couldn’t look...

Dec 2020
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CMO

Tools and Methodology

The system is integrated with some of our other systems, so we don't see the units as separate. They...

Nov 2020
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CMO

Tools and Methodology

The rank and file billers are in India, and that leads to some mistakes because the billers aren't...

Nov 2020
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Director

Other Observations

eMDs does communicate well with us and has regular meetings with us. The problem is the follow-through....

Nov 2020
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Director

Future Outlook

We are switching to another RCM service because we have outgrown eMDs and will be switching our...

Nov 2020
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Director

Relationship

eMDs has pushed their services overseas to India, and I don't have a problem with that except that...

Nov 2020
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Manager

Tools and Methodology

During COVID-19, eMDs gave me some codes and helped with telemedicine things. They helped me, but...

Nov 2020
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Manager

People and Knowledge

eMDs is nowhere close to exceeding our expectations with their RCM services. We have a hard time...

Nov 2020
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Manager

Project Results

The only reason eMDs gets any points from me is because of our case manager. Having to deal with any...

Nov 2020
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Manager

Project Results

Our patients call the billing people at eMDs to get help, and the billing people say they can’t...

Nov 2020
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Manager

Relationship

Our interactions with our representative have been very poor. The communication is very bad. The...

Oct 2020
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Manager

People and Knowledge

The staff members answer the phone, but they don’t troubleshoot our problems. If we present them...

Oct 2020
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Manager

People and Knowledge

The vendor is interested in skimming off the top and not doing very much work. Shoving everything...

Oct 2020
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Manager

Relationship

I am not sure who eMDs’ executives are. We had one executive involved. None of the vendor’s people...

Oct 2020
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Manager

Tools and Methodology

The vendor makes changes to the system that we are never notified about. Sometimes, new inboxes are...

Oct 2020
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Manager

Project Results

The EHR is pretty good, but the billing and collections side is not at all standard. The vendor has...

Oct 2020
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Manager

Tools and Methodology

When we went with eMDs, they said that they appeal things, but after a year, we had never seen an...

Oct 2020
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Manager

Tools and Methodology

The vendor’s statements are not in a format that is easily readable by the patient. They can’t or...

Oct 2020
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Manager

Project Results

We had a number of Excel spreadsheet issues with our claims that we notified the vendor of. When we...

Oct 2020
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Manager

Tools and Methodology

eMDs transferred all the billing and collections work to India without telling us. We have only ever...

Oct 2020
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CEO/President

Tools and Methodology

I like working with the revenue cycle management team from eMDs. They are quick to respond to any...

Sep 2020
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Physician

Project Results

The billing company had massive problems with eMDs. A big part of the problem was eMDs moved...

Sep 2020
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Physician

Relationship

Aria RCM has been terrible. We dropped the RCM because eMDs was awful, and they lost us thousands of...

Sep 2020
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Physician

ROI and Cost

We lost a ton of money, and our new billing company had to go back through and fix the numerous...

Sep 2020
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Physician

Tools and Methodology

The vendor moved everything over to India, so even the non-RCM side of things went downhill when the...

Sep 2020
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Physician

Project Results

eMDs' strategic ability is low, unless their strategy is to lose as many clients as possible. If...

Sep 2020
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CEO/President

Relationship

There has been recent inaccessibility to eMDs' staff members on the phone. It is taking far too long...

May 2020
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Manager

Relationship

Sometimes eMDs says they will send us something, and they don't. Or sometimes I ask eMDs to look...

Apr 2020
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Manager

Relationship

I have a good relationship with my account manager. I feel comfortable emailing or texting that...

Apr 2020
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Manager

Other Observations

The service costs a lot of money, and that explains some of my hesitations on giving eMDs higher...

Apr 2020
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CEO/President

Other Observations

eMDs tries to exceed our expectations, but they aren't quite there yet. We don't need to remind them...

Apr 2020
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CEO/President

Tools and Methodology

It would be nice if eMDs understood our billing a bit better and didn't send things back to us to...

Apr 2020
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VP/Other Executive

Relationship

We have had an exceptional experience with eMDs. They have been willing to accept the way we want to...

Apr 2020
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VP/Other Executive

Relationship

The acquisition of Aprima turned out to be a good thing in the end, but there were hurdles along the...

Apr 2020
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VP/Other Executive

Relationship

I have recommended eMDs' services multiple times. We needed a vendor who was flexible, and they have...

Apr 2020
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Manager

Relationship

We have had a great experience with eMDs until the past year or so. There were a lot of changes,...

Feb 2020
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Manager

Future Outlook

We have been disappointed with what the vendor is doing; we are actively looking for another...

Feb 2020
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Manager

Other Observations

I don't want to have an end date. I want to stick with the services, but it is tough to say whether...

Jan 2020
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Manager

Relationship

We are not where we should be. I don't want to say the customer service is poor, but a lot of the...

Jan 2020
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Manager

Tools and Methodology

We have a local manager who is responsible for our account, and to a degree, that person is also...

Jan 2020
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Manager

Project Results

We work really hard to make our claims clean. The number of days it takes to process things has...

Jan 2020
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Manager

Other Observations

The vendor has not consistently exceeded our expectations. The vendor has representatives who know...

Jan 2020
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Manager

People and Knowledge

Initially, the vendor said the transition would take a few months. After a few very tough months,...

Jan 2020
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Manager

Tools and Methodology

eMDs was not chasing the revenue or following up on denied claims. None of our accounts to...

Jan 2020
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Manager

Tools and Methodology

There wasn’t an issue with eMDs charging for every little thing. They had some things that were...

Jan 2020
 Helpful

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Manager

Tools and Methodology

eMDs did not exceed our expectations at all. There was no communication with the patients, there...

Jan 2020
 Helpful

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Manager

Tools and Methodology

eMDs didn’t seem to have a game plan. I didn’t like dealing with the billing people because they...

Jan 2020
 Helpful

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Manager

Relationship

The eMDs executives tried to reach out and rectify a situation, but they had no follow-through. They...

Jan 2020
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Manager

Relationship

There was definitely a change in performance from when we started with eMDs to when we left them....

Jan 2020
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Manager

Relationship

I would have to be honest with someone looking at eMDs. eMDs is just not a go-getter. They were not...

Jan 2020
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