Cybersecurity Is Critical in Today's Environment
Aria RCM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Nurse
eMDs provides prompt service, so that is good. If I email for something to be refiled or adjusted or...
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Nurse
The workflow of the system makes sense to me because I have worked with other systems. There have...
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Nurse
It is hard to get support from the vendor if we put in a ticket. We used to be able to call and get...
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Nurse
I would select eMDs again. I would never use something different from the software we are using....
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Physician
There are a couple of issues that I have with eMDs. We have talked with customer service people...
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Physician
Overall, I am satisfied with eMDs. I have learned that I have to be on top of everything. eMDs is a...
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Physician
eMDs charges a flat fee. If our numbers don't hit the limit for the flat fee, we pay the fee. If our...
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Physician
There are a lot of things that the vendor should be doing that are falling to me. I have talked to...
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Physician
The staff members used to be all American, and when eMDs started outsourcing their services to...
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Physician
I would like eMDs to do their job better. I would like them to connect with health insurance...
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Manager
I wouldn’t say the vendor charges for every little thing, but I have noticed that little charges pop...
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Manager
We don’t really have much contact with the vendor. They just do their thing, and money shows up. We...
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Manager
When our telehealth services started during COVID-19, the insurers didn’t have their systems ready...
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Manager
Aria RCM keeps getting bought by new companies. With the vendor, everything is a charge, and that is...
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Manager
The vendor has not exceeded my expectations, but they have done a good job. The team leaders that I...
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Manager
We did our billing in-house for a long time, so I know how difficult and time consuming it is, but...
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Manager
I am not bringing in more money because of the system, but the work gets done. My staff members have...
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Manager
The eMDs person that is assigned to us is very helpful and resourceful and gets things done....
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Manager
eMDs is very hands on. They did very well at executing. I got a crash course from eMDs, and they...
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Manager
Before we started working with eMDs, we were not getting the results that we wanted. I couldn’t look...
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CMO
The system is integrated with some of our other systems, so we don't see the units as separate. They...
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CMO
The rank and file billers are in India, and that leads to some mistakes because the billers aren't...
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Director
eMDs does communicate well with us and has regular meetings with us. The problem is the follow-through....
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Director
We are switching to another RCM service because we have outgrown eMDs and will be switching our...
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Director
eMDs has pushed their services overseas to India, and I don't have a problem with that except that...
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Manager
During COVID-19, eMDs gave me some codes and helped with telemedicine things. They helped me, but...
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Manager
eMDs is nowhere close to exceeding our expectations with their RCM services. We have a hard time...
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Manager
The only reason eMDs gets any points from me is because of our case manager. Having to deal with any...
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Manager
Our patients call the billing people at eMDs to get help, and the billing people say they can’t...
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