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Commentary Summary
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User Commentary
Manager
ROI and Cost
I wouldn’t say the vendor charges for every little thing, but I have noticed that little charges pop...
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Manager
Tools and Methodology
We don’t really have much contact with the vendor. They just do their thing, and money shows up. We...
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Manager
Tools and Methodology
When our telehealth services started during COVID-19, the insurers didn’t have their systems ready...
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Manager
ROI and Cost
Aria RCM keeps getting bought by new companies. With the vendor, everything is a charge, and that is...
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Manager
Relationship
The vendor has not exceeded my expectations, but they have done a good job. The team leaders that I...
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Manager
People and Knowledge
We did our billing in-house for a long time, so I know how difficult and time consuming it is, but...
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Manager
Tools and Methodology
I am not bringing in more money because of the system, but the work gets done. My staff members have...
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Manager
Tools and Methodology
The eMDs person that is assigned to us is very helpful and resourceful and gets things done....
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Manager
Tools and Methodology
eMDs is very hands on. They did very well at executing. I got a crash course from eMDs, and they...
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Manager
Tools and Methodology
Before we started working with eMDs, we were not getting the results that we wanted. I couldn’t look...
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CMO
Tools and Methodology
The system is integrated with some of our other systems, so we don't see the units as separate. They...
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CMO
Tools and Methodology
The rank and file billers are in India, and that leads to some mistakes because the billers aren't...
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Director
Other Observations
eMDs does communicate well with us and has regular meetings with us. The problem is the follow-through....
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Director
Future Outlook
We are switching to another RCM service because we have outgrown eMDs and will be switching our...
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Director
Relationship
eMDs has pushed their services overseas to India, and I don't have a problem with that except that...
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Manager
Tools and Methodology
During COVID-19, eMDs gave me some codes and helped with telemedicine things. They helped me, but...
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Manager
People and Knowledge
eMDs is nowhere close to exceeding our expectations with their RCM services. We have a hard time...
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Manager
Project Results
The only reason eMDs gets any points from me is because of our case manager. Having to deal with any...
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Manager
Project Results
Our patients call the billing people at eMDs to get help, and the billing people say they can’t...
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Manager
Relationship
Our interactions with our representative have been very poor. The communication is very bad. The...
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Manager
People and Knowledge
The staff members answer the phone, but they don’t troubleshoot our problems. If we present them...
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Manager
People and Knowledge
The vendor is interested in skimming off the top and not doing very much work. Shoving everything...
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Manager
Relationship
I am not sure who eMDs’ executives are. We had one executive involved. None of the vendor’s people...
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Manager
Tools and Methodology
The vendor makes changes to the system that we are never notified about. Sometimes, new inboxes are...
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Manager
Project Results
The EHR is pretty good, but the billing and collections side is not at all standard. The vendor has...
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Manager
Tools and Methodology
When we went with eMDs, they said that they appeal things, but after a year, we had never seen an...
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Manager
Tools and Methodology
The vendor’s statements are not in a format that is easily readable by the patient. They can’t or...
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Manager
Project Results
We had a number of Excel spreadsheet issues with our claims that we notified the vendor of. When we...
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Manager
Tools and Methodology
eMDs transferred all the billing and collections work to India without telling us. We have only ever...
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CEO/President
Tools and Methodology
I like working with the revenue cycle management team from eMDs. They are quick to respond to any...
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Physician
Project Results
The billing company had massive problems with eMDs. A big part of the problem was eMDs moved...
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Physician
Relationship
Aria RCM has been terrible. We dropped the RCM because eMDs was awful, and they lost us thousands of...
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Physician
ROI and Cost
We lost a ton of money, and our new billing company had to go back through and fix the numerous...
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Physician
Tools and Methodology
The vendor moved everything over to India, so even the non-RCM side of things went downhill when the...
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Physician
Project Results
eMDs' strategic ability is low, unless their strategy is to lose as many clients as possible. If...
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CEO/President
Relationship
There has been recent inaccessibility to eMDs' staff members on the phone. It is taking far too long...
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Manager
Relationship
Sometimes eMDs says they will send us something, and they don't. Or sometimes I ask eMDs to look...
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Manager
Relationship
I have a good relationship with my account manager. I feel comfortable emailing or texting that...
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Manager
Other Observations
The service costs a lot of money, and that explains some of my hesitations on giving eMDs higher...
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CEO/President
Other Observations
eMDs tries to exceed our expectations, but they aren't quite there yet. We don't need to remind them...
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CEO/President
Tools and Methodology
It would be nice if eMDs understood our billing a bit better and didn't send things back to us to...
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VP/Other Executive
Relationship
We have had an exceptional experience with eMDs. They have been willing to accept the way we want to...
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VP/Other Executive
Relationship
The acquisition of Aprima turned out to be a good thing in the end, but there were hurdles along the...
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VP/Other Executive
Relationship
I have recommended eMDs' services multiple times. We needed a vendor who was flexible, and they have...
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Manager
Relationship
We have had a great experience with eMDs until the past year or so. There were a lot of changes,...
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Manager
Future Outlook
We have been disappointed with what the vendor is doing; we are actively looking for another...
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Manager
Other Observations
I don't want to have an end date. I want to stick with the services, but it is tough to say whether...
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Manager
Relationship
We are not where we should be. I don't want to say the customer service is poor, but a lot of the...
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Manager
Tools and Methodology
We have a local manager who is responsible for our account, and to a degree, that person is also...
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Manager
Project Results
We work really hard to make our claims clean. The number of days it takes to process things has...
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Manager
Other Observations
The vendor has not consistently exceeded our expectations. The vendor has representatives who know...
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Manager
People and Knowledge
Initially, the vendor said the transition would take a few months. After a few very tough months,...
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Manager
Tools and Methodology
eMDs was not chasing the revenue or following up on denied claims. None of our accounts to...
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Manager
Tools and Methodology
There wasn’t an issue with eMDs charging for every little thing. They had some things that were...
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Manager
Tools and Methodology
eMDs did not exceed our expectations at all. There was no communication with the patients, there...
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Manager
Tools and Methodology
eMDs didn’t seem to have a game plan. I didn’t like dealing with the billing people because they...
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Manager
Relationship
The eMDs executives tried to reach out and rectify a situation, but they had no follow-through. They...
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Manager
Relationship
There was definitely a change in performance from when we started with eMDs to when we left them....
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Manager
Relationship
I would have to be honest with someone looking at eMDs. eMDs is just not a go-getter. They were not...
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