Ensemble Health Partners End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations, Value
There could be opportunities for improvement in the follow-up and management of cash collections....
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Operations
When we listen to the technology and approach that Ensemble Health Partners has, those are very...
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Relationship
Anytime we have issues or concerns that we want to raise, the leadership team is not only available...
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Relationship
Our engagement with Ensemble Health Partners has been really successful, so we are very happy about...
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Loyalty, Relationship
We chose Ensemble Health Partners because they just had a better focus on total revenue lift to the...
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Value
Our A/R days haven't changed a ton since we went with Ensemble Health Partners, but our denials have...
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Relationship
Ensemble Health Partners has a really talented team, and no matter what situation we have, we have a...
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Relationship, Operations
When we go through transitions, we are always nervous. Ensemble Health Partners told us how they...
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Loyalty
We considered doing revenue cycle services in-house, but given the margins in this industry being so...
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Relationship, Value
Ensemble Health Partners has been great. We had a cybersecurity event recently, and the firm took on...
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Relationship
I had worked with Ensemble Health Partners at my previous organization. Now, at this organization, I...
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Relationship, Operations
In my recommendation of the firm, I would tell a peer or friend that Ensemble Health Partners does...
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Relationship
The firm meets my expectations. Cash collections are probably a big met expectation. There were no...
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Relationship
With the patient experience, I wish I had a magic pill. The problem is not just with Ensemble Health...
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Loyalty, Relationship
If there has been one area that we have had historical concerns, it has been related to the...
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Loyalty, Relationship
We worked with the firm on long-term strategies that benefited both of us, so they have been a great...
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Relationship
Our account executive doesn't live nearby, and I would love them to be on-site frequently, but that...
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Relationship
We had an event happen, and Ensemble Health Partners came in immediately. They incurred substantial...
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Relationship
Where Ensemble Health Partners excels is that every one of my problems is their problem. They...
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Relationship
My only hesitation with recommending Ensemble Health Partners is that I want to keep them to myself...
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Services
Ensemble Health Partners doesn’t do utilization reviews for us, but we are planning on moving that...
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Loyalty
We brought Ensemble Health Partners on because of the scale, expertise, efficiency, and...
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Value
I would like to see whether there are efficiencies that could drive a lower base rate in the model...
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Relationship
From a communication standpoint, a higher-up from Ensemble Health Partners is really integrated with...
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Loyalty
We are very optimistic about Ensemble Health Partners. I think we are going to achieve our goals....
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Loyalty
We just expanded the scope of work to include some staff members who weren't included before and who...
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Relationship, Services
Ensemble Health Partners' impact on our denials rate is as good as it can get, but there is probably...
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Relationship
The firm's number-one strength is their ability to execute. They have operators who get the details...
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Relationship, Operations
Ensemble Health Partners has a pretty impressive process for the moment when a customer makes the...
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Value
Ensemble Health Partners is investing in technology at a much greater rate than any hospital system...
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Relationship
I have good relationships with the Ensemble Health Partners executive team. Things have been...
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Relationship, Value
Ensemble Health Partners as a whole is doing a lot of things to try and help us by partnering with...
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Relationship, Value
The work Ensemble Health Partners has done has been very good. They have helped us try to get...
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Relationship
Taking several years to get to where we needed to be with Ensemble Health Partners has been...
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Services
We still have patient interactions that are not very positive. The complaints have gone down, but we...
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Loyalty, Relationship, Services
We have done some deep-dive digging and found some things that Ensemble Health Partners should have...
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Relationship
The firm has a lot of Epic customers. That is not the firm's fault; it is just where they started,...
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Relationship
We have a client executive with Ensemble Health Partners. It does appear that there are some silos...
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Relationship, Services
With Ensemble Health Partners, if we consider certain items categorically, we have registration...
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Loyalty, Services, Value
Working A/R days is a mixed bag with Ensemble Health Partners. Over the last year, there have been...
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Services
With Ensemble Health Partners, we have opportunities from a registration standpoint on the front...
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Relationship, Services
There are some areas where there is room for improvement with Ensemble Health Partners. In large...
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Loyalty, Relationship
Overall, things with Ensemble Health Partners are positive. Our organizations work well together....
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Loyalty, Relationship
We needed some expertise to help us with our revenue cycle. Some of our people were familiar with...
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Loyalty, Relationship
We are using Ensemble Health Partners services, and we are actually looking at giving them...
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Relationship
Ensemble Health Partners delivers on what they say they will do. They drive results. They are...
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Relationship
Ensemble Health Partners has exceeded my expectations in accountability around operation results. We...
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Relationship
We spend a lot of time on patient satisfaction. Ensemble Health Partners is very sophisticated. They...
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Relationship
During the pandemic, we had a great relationship with Ensemble Health Partners, and they were very...
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Relationship
Things are going great with Ensemble Health Partners. They have added several new services and...
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Relationship
The firm helped us determine that one of our major payers differed from other commercial payers in a...
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Relationship
Ensemble Health Partners does an excellent job with their assessments. They let us know what they...
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Loyalty
We decided to outsource to Ensemble Health Partners because it became difficult to collect things...
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Value
Ensemble Health Partners has a lot of technology beyond what we have, and they can layer that...
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Loyalty, Relationship
Ensemble Health Partners is doing a great job, so I have no reason to reduce our relationship with...
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Relationship
Ensemble Health Partners has been an incredibly good partner. During the COVID-19 pandemic, there...
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Relationship, Value
There is very little that is not good with Ensemble Health Partners. The firm does a great job...
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Relationship
Ensemble Health Partners hires quality people with experience. The firm’s executives have offered us...
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Relationship, Operations
When there was a recent cyberattack, Ensemble Health Partners was very responsive in identifying...
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Relationship
We have regular meetings with Ensemble Health Partners on multiple topics. They have a lot of...
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Relationship, Value
We weren’t sure whether we could hire enough staff to maintain our performance on the revenue cycle...
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Services
When we first started the engagement, we saw immediate improvement in our day-to-day A/R....
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Relationship
Ensemble Health Partners is responsive. They still have the same challenges with recruiting and...
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Relationship
We have access all the way up to the C-suite executives of Ensemble Health Partners if needed. We...
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Loyalty
We moved to a new EHR vendor very soon after we signed the agreement with Ensemble Health Partners,...
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Value
A customer considering Ensemble Health Partners should make sure that they clarify any gray areas in...
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Value
When we did our EHR conversion a while ago, that caused some disruption. It was challenging for...
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Relationship, Operations
Ensemble Health Partners tries, but the organizational structure needs to be strong. The firm needs...
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Loyalty, Relationship
We are impacted by the recent Change Healthcare breach. I think everybody in the nation is connected...
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Loyalty, Relationship
We have had a pretty horrendous year. Ensemble Health Partners missed a few significant metrics....
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Relationship
Because Ensemble Health Partners’ economic model is focused so much on cash, A/R days, and denials,...
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Relationship
The Ensemble Health Partners staff dedicated to our organization is pretty good, and they seem to...
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Relationship
I have had conversations with some of the primaries and executives at the firm. They are aware of...
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Relationship, Services
There were some growing pains when we rolled things out enterprise-wide. Some of the pains were...
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Operations
A while ago, we went through a rough patch, and I would not have gotten through it without Ensemble...
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Relationship, Operations
The firm is way more forward thinking than I am. The firm's execution is probably what they do best....
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Relationship
With Ensemble Health Partners, I have multiple contact people I can reach out to if I need...
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Relationship
Things are going well with Ensemble Health Partners. I'm very pleased with the partnership and the...
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Relationship
Ensemble Health Partners has various units dedicated to our organization. They have dedicated people...
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Value
Thanks to Ensemble Health Partners, we exceeded our cash goals. Our A/R is being managed better. We...
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Relationship
I don't want to use the word rescue, but with the way Ensemble Health Partners responded during a...
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Relationship, Services
If there is an area for Ensemble Health Partners to improve, it would be just working a bit on our...
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Value
It is worthwhile for people to really understand that there are several ways we can construct our...
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