Ensemble Health Partners End-to-End Revenue Cycle Outsourcing Commentary
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Mollie Hunt
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CEO/President

Relationship

Our engagement with Ensemble Health Partners has been really successful, so we are very happy about...

Aug 2024
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CEO/President

Loyalty, Relationship

We chose Ensemble Health Partners because they just had a better focus on total revenue lift to the...

Aug 2024
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CEO/President

Value

Our A/R days haven't changed a ton since we went with Ensemble Health Partners, but our denials have...

Aug 2024
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CEO/President

Relationship

Ensemble Health Partners has a really talented team, and no matter what situation we have, we have a...

Aug 2024
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CEO/President

Relationship, Operations

When we go through transitions, we are always nervous. Ensemble Health Partners told us how they...

Aug 2024
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CEO/President

Loyalty

We considered doing revenue cycle services in-house, but given the margins in this industry being so...

Aug 2024
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CEO/President

Relationship, Value

Ensemble Health Partners has been great. We had a cybersecurity event recently, and the firm took on...

Aug 2024
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CEO/President

Relationship

I had worked with Ensemble Health Partners at my previous organization. Now, at this organization, I...

Jul 2024
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CEO/President

Relationship, Operations

In my recommendation of the firm, I would tell a peer or friend that Ensemble Health Partners does...

Jul 2024
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CEO/President

Relationship

The firm meets my expectations. Cash collections are probably a big met expectation. There were no...

Jul 2024
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CEO/President

Relationship

With the patient experience, I wish I had a magic pill. The problem is not just with Ensemble Health...

Jul 2024
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CFO

Loyalty, Relationship

If there has been one area that we have had historical concerns, it has been related to the...

Jul 2024
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CFO

Loyalty, Relationship

We worked with the firm on long-term strategies that benefited both of us, so they have been a great...

Jul 2024
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CFO

Relationship

Our account executive doesn't live nearby, and I would love them to be on-site frequently, but that...

Jul 2024
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CFO

Relationship

We had an event happen, and Ensemble Health Partners came in immediately. They incurred substantial...

Jul 2024
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CFO

Relationship

Where Ensemble Health Partners excels is that every one of my problems is their problem. They...

Jul 2024
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CFO

Relationship

My only hesitation with recommending Ensemble Health Partners is that I want to keep them to myself...

Jul 2024
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CFO

Services

Ensemble Health Partners doesn’t have a utilization review feature, so I have a bit of...

Jul 2024
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CFO

Loyalty

We brought Ensemble Health Partners on because of the scale, expertise, efficiency, and...

Jul 2024
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CFO

Value

I would like to see whether there are efficiencies that could drive a lower base rate in the model...

Jul 2024
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CFO

Relationship

From a communication standpoint, a higher-up from Ensemble Health Partners is really integrated with...

Jul 2024
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CEO/President

Loyalty

We are very optimistic about Ensemble Health Partners. I think we are going to achieve our goals....

May 2024
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CEO/President

Loyalty

We just expanded the scope of work to include some staff members who weren't included before and who...

May 2024
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CEO/President

Relationship, Services

Ensemble Health Partners' impact on our denials rate is as good as it can get, but there is probably...

May 2024
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CEO/President

Relationship

The firm's number-one strength is their ability to execute. They have operators who get the details...

May 2024
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CEO/President

Relationship, Operations

Ensemble Health Partners has a pretty impressive process for the moment when a customer makes the...

May 2024
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CEO/President

Value

Ensemble Health Partners is investing in technology at a much greater rate than any hospital system...

May 2024
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CFO

Relationship

I have good relationships with the Ensemble Health Partners executive team. Things have been...

May 2024
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CFO

Relationship, Value

Ensemble Health Partners as a whole is doing a lot of things to try and help us by partnering with...

May 2024
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CFO

Relationship, Value

The work Ensemble Health Partners has done has been very good. They have helped us try to get...

May 2024
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CFO

Relationship

Taking several years to get to where we needed to be with Ensemble Health Partners has been...

May 2024
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CFO

Services

We still have patient interactions that are not very positive. The complaints have gone down, but we...

May 2024
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CFO

Loyalty, Relationship, Services

We have done some deep-dive digging and found some things that Ensemble Health Partners should have...

May 2024
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CFO

Relationship

The firm has a lot of Epic customers. That is not the firm's fault; it is just where they started,...

May 2024
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CFO

Relationship

We have a client executive with Ensemble Health Partners. It does appear that there are some silos...

May 2024
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CFO

Relationship, Services

With Ensemble Health Partners, if we consider certain items categorically, we have registration...

May 2024
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CFO

Loyalty, Services, Value

Working A/R days is a mixed bag with Ensemble Health Partners. Over the last year, there have been...

May 2024
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CFO

Services

With Ensemble Health Partners, we have opportunities from a registration standpoint on the front...

May 2024
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CFO

Relationship, Services

There are some areas where there is room for improvement with Ensemble Health Partners. In large...

May 2024
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CFO

Loyalty, Relationship

Overall, things with Ensemble Health Partners are positive. Our organizations work well together....

May 2024
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CEO/President

Loyalty, Relationship

We needed some expertise to help us with our revenue cycle. Some of our people were familiar with...

Apr 2024
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CEO/President

Loyalty, Relationship

We are using Ensemble Health Partners services, and we are actually looking at giving them...

Apr 2024
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CEO/President

Relationship

Ensemble Health Partners delivers on what they say they will do. They drive results. They are...

Apr 2024
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CEO/President

Relationship

Ensemble Health Partners has exceeded my expectations in accountability around operation results. We...

Apr 2024
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CFO

Relationship

We spend a lot of time on patient satisfaction. Ensemble Health Partners is very sophisticated. They...

Apr 2024
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CFO

Relationship

During the pandemic, we had a great relationship with Ensemble Health Partners, and they were very...

Apr 2024
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CFO

Relationship

Things are going great with Ensemble Health Partners. They have added several new services and...

Apr 2024
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CFO

Relationship

The firm helped us determine that one of our major payers differed from other commercial payers in a...

Apr 2024
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CFO

Relationship

Ensemble Health Partners does an excellent job with their assessments. They let us know what they...

Apr 2024
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CFO

Loyalty

We decided to outsource to Ensemble Health Partners because it became difficult to collect things...

Apr 2024
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CFO

Value

Ensemble Health Partners has a lot of technology beyond what we have, and they can layer that...

Apr 2024
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CEO/President

Loyalty, Relationship

Ensemble Health Partners is doing a great job, so I have no reason to reduce our relationship with...

Apr 2024
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CEO/President

Relationship

Ensemble Health Partners has been an incredibly good partner. During the COVID-19 pandemic, there...

Apr 2024
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CFO

Relationship, Value

There is very little that is not good with Ensemble Health Partners. The firm does a great job...

Apr 2024
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CFO

Relationship

Ensemble Health Partners hires quality people with experience. The firm’s executives have offered us...

Apr 2024
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CFO

Relationship, Operations

When there was a recent cyberattack, Ensemble Health Partners was very responsive in identifying...

Mar 2024
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CFO

Relationship

We have regular meetings with Ensemble Health Partners on multiple topics. They have a lot of...

Mar 2024
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CFO

Relationship, Value

We weren’t sure whether we could hire enough staff to maintain our performance on the revenue cycle...

Mar 2024
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CFO

Services

When we first started the engagement, we saw immediate improvement in our day-to-day A/R....

Mar 2024
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CFO

Relationship

Ensemble Health Partners is responsive. They still have the same challenges with recruiting and...

Mar 2024
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CFO

Relationship

We have access all the way up to the C-suite executives of Ensemble Health Partners if needed. We...

Mar 2024
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CFO

Loyalty

We moved to a new EHR vendor very soon after we signed the agreement with Ensemble Health Partners,...

Mar 2024
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CFO

Value

A customer considering Ensemble Health Partners should make sure that they clarify any gray areas in...

Mar 2024
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CFO

Value

When we did our EHR conversion a while ago, that caused some disruption. It was challenging for...

Mar 2024
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CFO

Relationship, Operations

Ensemble Health Partners tries, but the organizational structure needs to be strong. The firm needs...

Mar 2024
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CFO

Loyalty, Relationship

We are impacted by the recent Change Healthcare breach. I think everybody in the nation is connected...

Mar 2024
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CFO

Loyalty, Relationship

We have had a pretty horrendous year. Ensemble Health Partners missed a few significant metrics....

Mar 2024
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CFO

Relationship

Because Ensemble Health Partners’ economic model is focused so much on cash, A/R days, and denials,...

Mar 2024
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CFO

Relationship

The Ensemble Health Partners staff dedicated to our organization is pretty good, and they seem to...

Mar 2024
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CFO

Relationship

I have had conversations with some of the primaries and executives at the firm. They are aware of...

Mar 2024
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CFO

Relationship, Services

There were some growing pains when we rolled things out enterprise-wide. Some of the pains were...

Mar 2024
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CFO

Operations

A while ago, we went through a rough patch, and I would not have gotten through it without Ensemble...

Mar 2024
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CFO

Relationship, Operations

The firm is way more forward thinking than I am. The firm's execution is probably what they do best....

Mar 2024
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CFO

Relationship

With Ensemble Health Partners, I have multiple contact people I can reach out to if I need...

Mar 2024
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VP/Other Executive

Relationship

Things are going well with Ensemble Health Partners. I'm very pleased with the partnership and the...

Feb 2024
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VP/Other Executive

Relationship

Ensemble Health Partners has various units dedicated to our organization. They have dedicated people...

Feb 2024
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VP/Other Executive

Value

Thanks to Ensemble Health Partners, we exceeded our cash goals. Our A/R is being managed better. We...

Feb 2024
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VP/Other Executive

Relationship

I don't want to use the word rescue, but with the way Ensemble Health Partners responded during a...

Feb 2024
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VP/Other Executive

Relationship, Services

If there is an area for Ensemble Health Partners to improve, it would be just working a bit on our...

Feb 2024
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VP/Other Executive

Value

It is worthwhile for people to really understand that there are several ways we can construct our...

Feb 2024
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VP/Other Executive

Relationship

I would tell a friend that working with the firm, we have very clear responsibilities in all areas...

Nov 2023
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VP/Other Executive

Relationship

What makes Ensemble Health Partners excellent is the way they measure performance, giving us a root...

Nov 2023
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CFO

Loyalty, Services

Ensemble Health Partners seems to be up-to-date on all things related to the revenue cycle. They...

Nov 2023
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CFO

Services, Value

Things have gotten worse in terms of our A/R days. It is hard for me to say whether Ensemble Health...

Nov 2023
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CFO

Relationship, Services

We have seen some nice improvements in denials recently, so Ensemble Health Partners has been making...

Nov 2023
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CFO

Relationship

Anytime I elevate an issue to Ensemble Health Partners, it gets resolved. The firm has the...

Nov 2023
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CFO

Relationship

Ensemble Health Partners has a go-to person for each market. I have one market director who is my...

Nov 2023
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COO

Operations, Services

There has been some improvement in how Ensemble Health Partners has been performing, but we are not...

Oct 2023
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COO

Services

There is an opportunity for an AI capability to be elevated to another level as we go into the...

Oct 2023
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COO

Loyalty, Relationship

Ensemble Health Partners has been adding some pretty sophisticated players to their team of vendors...

Oct 2023
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COO

Value

In terms of the statement of work, Ensemble Health Partners is still learning how to correctly...

Oct 2023
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COO

Relationship

When I interact with Ensemble Health Partners' senior team, they are not perfect, but they listen...

Oct 2023
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