ettain health Go-Live Support Comments

 
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Director

Tools and Methodology

ettain health was excellent at vetting and finding the proper resources for us. They have some of...

Sep 2020
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Director

Relationship

The executives were as involved as they needed to be. They really relied on their project managers...

Sep 2020
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Director

Tools and Methodology

A tangible outcome was the successful support of end users, and that was good. ettain health...

Sep 2020
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Director

Tools and Methodology

I liked how ettain health managed their people. They used apps on their phones to send messages back...

Sep 2020
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Manager

Relationship

ettain health gave us a really great proposal and options for our go-live support. The resources all...

Sep 2020
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Manager

Relationship

ettain health worked hand in hand with our IT trainers on the floors, our credentialed trainers, and...

Sep 2020
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Manager

People and Knowledge

ettain health did a fantastic job up front of working with our leaders to understand their needs and...

Sep 2020
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Manager

Relationship

We had a couple of little hiccups, but that was to be expected with coordinating so many people. In...

Sep 2020
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Manager

People and Knowledge

The project manager and I were very similar in how we document, track, and keep up to date with...

Sep 2020
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Manager

Tools and Methodology

ettain health did a really good job working with us and our network policies because all hospitals...

Sep 2020
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Manager

Relationship

From a knowledge and strategic perspective, ettain health did a really great job, especially in some...

Sep 2020
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Manager

Relationship

People can’t be in every place at the same time, but there are always opportunities to identify...

Sep 2020
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Manager

People and Knowledge

I have been very impressed. ettain health made what I do a lot easier because I thought I would have...

Sep 2020
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Director

Relationship

For one of our projects, we had support from the vendor all over the place. They did a great job. We...

Sep 2020
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Director

Relationship

When COVID-19 hit, we told the vendor we didn't want people from states that were hot spots. The...

Sep 2020
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Director

People and Knowledge

I told the vendor the kind of people I needed for the projects and that I needed people who...

Sep 2020
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Director

Relationship

I would rate the vendor high for the tools they provide. The vendor has a new tool for metrics. We...

Sep 2020
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Director

People and Knowledge

The vendor acts as at-the-elbow support and supervisors. The vendor makes sure that everyone does...

Sep 2020
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Director

People and Knowledge

I was impressed with ettain health’s project manager. The person was positive, responsive, and...

Sep 2020
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Director

Lessons Learned

ettain health definitely met timelines. However, a couple of days after going live, we realized that...

Sep 2020
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Director

Relationship

We had questions that came up, and ettain health reached out to us. We worked with them. They...

Sep 2020
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Director

Relationship

The work we did with ettain health was a good start toward a partnership if we have more needs down...

Sep 2020
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Director

Tools and Methodology

There were enough examples that make me feel confident in saying that ettain health consistently...

Sep 2020
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COO

Tools and Methodology

The vendor was very organized, and they knew where everybody was. They know who was working when and...

Sep 2020
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COO

People and Knowledge

Some of the vendor’s consultants were great, but we could have done without some of them. On the...

Sep 2020
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COO

Relationship

The vendor’s executives were with us the whole way, and they pivoted as necessary and were...

Sep 2020
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COO

ROI and Cost

There is always room to improve, and I could have gotten better value, but if I had to do things all...

Sep 2020
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COO

ROI and Cost

We did get our money’s worth, but I am a big believer that we can always get more value by working...

Sep 2020
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COO

Other Observations

I would be cautious about recommending the vendor because I would be recommending the Leidos Health...

Sep 2020
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VP/Other Executive

Project Results

ettain health came in to support our go-live event, so they were providing some elbow support with...

Sep 2020
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VP/Other Executive

People and Knowledge

ettain health provided human resources, so I didn’t see any specific tools other than the HR piece....

Sep 2020
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VP/Other Executive

Tools and Methodology

ettain health did fine during COVID-19. They followed all our processes and procedures. We didn’t...

Sep 2020
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VP/Other Executive

Tools and Methodology

ettain health consistently exceeded expectations. They would actually look out for providers in...

Sep 2020
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VP/Other Executive

Project Results

I didn’t see a lot of strategic ability from ettain health per se other than providing the...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would have liked a formal, written summary from ettain health of the things that they did and the...

Sep 2020
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VP/Other Executive

Tools and Methodology

ettain health was able to resolve issues, and they also helped with our help desk. We didn’t get any...

Sep 2020
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VP/Other Executive

Relationship

ettain health was really resourceful. They were a collaborative partner. They were professional....

Sep 2020
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Manager

Tools and Methodology

With COVID-19, we are doing a partially virtual model where the end users can call in over Zoom and...

Sep 2020
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Manager

People and Knowledge

The vendor is really good at vetting and finding the proper resources for us. We challenged hem, and...

Sep 2020
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Manager

Relationship

The vendor was fabulous. They really worked with us on what tools we should use and how to make sure...

Sep 2020
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Manager

Relationship

The vendor was really good about working with us. I have never worked with another vendor for...

Sep 2020
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VP/Other Executive

Tools and Methodology

The outcome that we received was a successful go-live. ettain health gave us a mix of credentialed...

Sep 2020
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VP/Other Executive

Tools and Methodology

ettain health was effectively able to look at our system and give us comparative solutions based on...

Sep 2020
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VP/Other Executive

Project Results

We definitely did get our money’s worth with ettain health. They really rose to the occasion with...

Sep 2020
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VP/Other Executive

Lessons Learned

I would highly recommend ettain health to any organization doing an implementation. We could have...

Sep 2020
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VP/Other Executive

Tools and Methodology

ettain health created a tool where their consultants had a mobile application that they could use to...

Sep 2020
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VP/Other Executive

Relationship

In the beginning, ettain health had a couple of experts who came out to meet with us. We toured the...

Sep 2020
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COO

ROI and Cost

I think the vendor avoided charging for every little thing, but I didn’t do the reconciliation of...

Sep 2020
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COO

Relationship

The vendor exceeded our expectations. We had a lot of vendors help us, and I would rank ettain...

Sep 2020
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COO

People and Knowledge

The vendor brought the expected professionals to us. We had lots of experts here, and they were very...

Sep 2020
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CMIO

Relationship

We had a number of issues come up and a number of changes. But ettain health didn’t charge us for...

Sep 2020
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CMIO

People and Knowledge

I would tell others that the staff members ettain health provided were well trained. We engaged with...

Sep 2020
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CIO

People and Knowledge

Everybody that ettain health brought to us was fantastic. I got compliments from the people on our...

Sep 2020
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CIO

Tools and Methodology

I brought on some of ettain health’s folks for high-priority areas that I felt were going to be...

Sep 2020
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VP/Other Executive

People and Knowledge

I would absolutely contract ettain health’s services again. We have contracted their services for a...

Jul 2020
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VP/Other Executive

Tools and Methodology

ettain health has a pretty rich and strong bench of resources. The firm has project management and...

Jul 2020
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VP/Other Executive

ROI and Cost

We had the opportunity to negotiate the pricing. We do that with all our vendors, not just ettain...

Jul 2020
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VP/Other Executive

Relationship

ettain health has done really well regarding strategic ability. In terms of executive involvement,...

Jul 2020
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VP/Other Executive

Project Results

ettain health was able to produce not only staffing statistics but also feedback and data about the...

Jul 2020
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CIO

Relationship

We got the invoices from ettain health, and we were spending so much money that it was hard to see...

Jun 2020
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VP/Other Executive

Sales and Contracting

Our overall experience with ettain health has been very positive. Their pricing is very well...

Jun 2020
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VP/Other Executive

Project Results

For at-the-elbow support, I would definitely recommend ettain health to a colleague. What stands out...

Jun 2020
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VP/Other Executive

Project Results

The tangible outcome for at-the-elbow support is the adoption of the system or utilization through...

Jun 2020
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CMIO

Relationship

There were occasions when I would walk into an office and Leidos people would be on their phones....

May 2020
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CMIO

Other Observations

The vendor met our expectations most of the time but not all of the time.

May 2020
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CMIO

Tools and Methodology

There was a persistent feeling that we didn't get our money's worth with Leidos' go-live and product...

May 2020
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CMIO

Other Observations

We have a very strong relationship with Leidos. We have known and utilized them for a long time....

May 2020
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Director

People and Knowledge

Overall, ettain health did a good job, and the majority of the ettain health staff members we have...

Jan 2020
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Director

People and Knowledge

ettain health does provide value in internal support as long as we get the good, stronger people. If...

Jan 2020
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Director

Relationship

There were very few incidents, and ettain health's management team was very supportive. We had an...

Jan 2020
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Director

People and Knowledge

We would like to try and get more local resources, but I know that is not always available. So...

Jan 2020
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Director

Tools and Methodology

The vendor was very flexible with their support hours while they were on-site, and they were on-site...

Jan 2020
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Director

Project Results

ettain health is really good to work with, and we rate the vendor high in terms of driving tangible...

Jan 2020
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Director

ROI and Cost

We really don’t feel nickel-and-dimed by the vendor. They are flexible with their time, and they are...

Jan 2020
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CISO

Tools and Methodology

I don’t think we challenged the vendor fully. We had a pretty well laid out plan that we executed...

Dec 2019
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CISO

People and Knowledge

The vendor's account management team did a great job of managing expectations. We didn’t really have...

Dec 2019
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CISO

Relationship

A good partner listens, is flexible, and challenges us. Sometimes good partners think differently...

Dec 2019
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CISO

ROI and Cost

We have received our money’s worth. We have never had any issues or squabbles over money.

Dec 2019
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CISO

Project Results

The vendor executes with quality very well. They listen to our feedback. If the vendor doesn't meet...

Dec 2019
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CISO

Relationship

We would like the vendor to communicate more often. That would help to ease some tension and doubts...

Dec 2019
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CISO

Lessons Learned

I would tell others to make sure that they are clear on what their expectations are so the vendor...

Dec 2019
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Manager

Relationship

There have been a lot of times when our organization has needed to make last-minute changes for...

Dec 2019
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Manager

Other Observations

I am not going nuts over the vendor's new name, but I think the acquisition of Leidos Health is...

Dec 2019
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Manager

People and Knowledge

We have primarily used the vendor for go-live support. We also use another division of theirs for...

Dec 2019
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VP/Other Executive

Relationship

We brought in ettain health to provide elbow-to-elbow support, and they really hit the ball out of...