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ettain health Go-Live Support Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
The hard part about at-the-elbow support is that we don’t always know the level of expertise that we...
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Director
ettain health had a software tool that allowed us to communicate with their people. That was very...
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Director
Our physicians are community-based physicians, so they didn't go through the training that they...
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Director
A lot of things depend on technical ability. Systems aren't always standard in every location, so...
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Director
If ettain health had any way to learn all of our workflows and all the nuances that are changing,...
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Director
ettain health’s success is predicated on the person who led the project. They did such a good job,...
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Director
I have worked with ettain health in the past, and I have had a very good experience with their...
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Director
The ettain health consultants were not as strong for the first couple of days. We gave the...
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Director
None of the ettain health consultants were flagged for not making good use of their time. I have had...
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Director
ettain health exceeded my expectations in terms of go-live support. Some of the people were...
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Director
We met with the ettain health executive leaders who set the stage for the engagement. A project...
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Director
ettain health did a great job of recruiting within a fairly short window of time. They had been...
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VP/Other Executive
We have had great responses from our clinical staff members who were assisted by ettain health's...
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CIO
ettain health recommended certain staffing levels for us, and we ended up having to go quite a bit...
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VP/Other Executive
We have had repeated success with ettain health. They have responded very quickly and flexibly when...
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VP/Other Executive
ettain health has adhered to all of our internal policies for COVID-19. I would say that the vendor...
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VP/Other Executive
ettain health did very well with deploying and supporting us in an operational aspect with our...
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VP/Other Executive
ettain health's vetting of their consultants exceeded my expectations. They provided resources who...
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VP/Other Executive
I didn't have a lot of engagement with ettain health's executives. I did participate in one call...
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CIO
The administrative side of ettain health wasn't great. ettain health had a lot of manual processes...
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CFO
We were very happy with our consultants. All of the people on our project worked for another company...
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CFO
I am very pleased with the consultants that we had on-site, but the person that the consultants...
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CFO
I don't think that ettain health's executives have really been involved. I was a part of one of...
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CFO
The project lead was my main contact and would run issues up the chain if I needed anything. That...
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Manager
We have been using ettain health for at-the-elbow support and go-live support. We had a project...
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Manager
The vendor didn't provide us with dashboards. I am not sure whether that was something we should...
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Manager
The vendor avoided charging us for every little thing. There was some understanding that we would be...
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Manager
ettain health met my expectations. I was satisfied with the services that we received, but I would...
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Manager
The resources that the vendor has brought on have been competent. Our vendor representatives were...
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Manager
ettain health did a good job of driving outcomes. They followed through on what we hoped they would,...
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Manager
At the start of our project, we needed flexibility, and the vendor was really good at working with...
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Manager
Our culture really values proactivity, and it was apparent to me that not all organizations prize...
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Director
ettain health had everything sorted out during our go-live and program development. The other...
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Director
ettain health is responsive, reliable, and trustworthy. They give us directions on what they...
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VP/Other Executive
Our relationship with ettain health is a true partnership. The vendor knows what we have to do to be...
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VP/Other Executive
I don't know how ettain health does their logistics. They always send the right number of people for...
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CIO
ettain health is great. That is primarily due to their vetting process and the fact that they employ...
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CIO
I think ettain health has good management practices. The vendor's at-the-elbow dedicated approach...
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CIO
I would rate ettain health highly for their advanced logistics. The vendor was a valued resource for...
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CIO
I think we got our money's worth. The vendor avoided charging us for every little thing. That was...
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CIO
ettain health has a dedicated approach to their engagements. They employ the majority of their...
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CIO
We were sometimes hampered or challenged by the resources that the vendor tried to vet and bring in....
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CIO
I would rate ettain health well for their executive involvement and the strength of their...
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VP/Other Executive
Thoughout the go-live, ettain health has been very professional. They have done a great job, and I...
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VP/Other Executive
ettain health partnered well with us, and their salesperson was professional but not pushy. The...
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VP/Other Executive
We had a command center on-site, and ettain health's coordinator spent a good chunk of the day there...
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VP/Other Executive
Ettain health took care of all of the logistics, like travel and accommodation. We never even knew...
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VP/Other Executive
When we were choosing which vendor we wanted to do our go-live, we narrowed our list down to two...
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CFO
ettain health has been a good partner. Their go-live team was tremendous. During our go-live, they...
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CFO
The group that ettain health brought in to support our go-live did an outstanding job. The folks who...
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CFO
If I were to tell someone about ettain health's go-live team, I would say that the more assets we...
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CFO
The vendor's people did a four-day workweek. I understand that everyone has personal priorities, but...
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Director
I would absolutely use ettain health again. Their ability to work strategically with us was...
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Director
ettain health's employees knew where to be and at what time. I didn't have to worry about them. The...
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VP/Other Executive
ettain health was good at finding the proper resources. The primary people I work with at ettain...
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VP/Other Executive
ettain health called to ask me to help vet some things they were going after. ettain health didn't...
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Manager
ettain health does an extremely good job of quickly pulling together resources. In order to...
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CNIO
Before COVID-19, we had already engaged with ettain health. We then realized that we had to rapidly...
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CNIO
We went with ettain health's model of hiring local trainers. ettain health does the whole process....
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CNIO
We hired a person who later resigned before the launch of the program. That was a very high critical...
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CNIO
In my career, I have worked with a lot of vendors, and I have dealt with larger health systems. We...
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CNIO
ettain health has a good reputation in terms of their ability to support hospitals and get to a...
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CNIO
ettain health 100% exceeded expectations. They turned things around rapidly. Some of our departments...
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CNIO
ettain health hires more consultants than needed so that they have the ability to flex in case...
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CNIO
In today's world of COVID-19, ettain health is exactly who we need. They have real-life experience...
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Director
ettain health was excellent at vetting and finding the proper resources for us. They have some of...
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Director
The executives were as involved as they needed to be. They really relied on their project managers...
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Director
A tangible outcome was the successful support of end users, and that was good. ettain health...
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Director
I liked how ettain health managed their people. They used apps on their phones to send messages back...
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Manager
ettain health gave us a really great proposal and options for our go-live support. The resources all...
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Manager
ettain health worked hand in hand with our IT trainers on the floors, our credentialed trainers, and...
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Manager
ettain health did a fantastic job up front of working with our leaders to understand their needs and...
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Manager
We had a couple of little hiccups, but that was to be expected with coordinating so many people. In...
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Manager
The project manager and I were very similar in how we document, track, and keep up to date with...
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Manager
ettain health did a really good job working with us and our network policies because all hospitals...
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Manager
From a knowledge and strategic perspective, ettain health did a really great job, especially in some...
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Manager
People can’t be in every place at the same time, but there are always opportunities to identify...
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Manager
I have been very impressed. ettain health made what I do a lot easier because I thought I would have...
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Director
For one of our projects, we had support from the vendor all over the place. They did a great job. We...
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Director
When COVID-19 hit, we told the vendor we didn't want people from states that were hot spots. The...
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Director
I told the vendor the kind of people I needed for the projects and that I needed people who...
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Director
I would rate the vendor high for the tools they provide. The vendor has a new tool for metrics. We...
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Director
The vendor acts as at-the-elbow support and supervisors. The vendor makes sure that everyone does...
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Director
I was impressed with ettain health’s project manager. The person was positive, responsive, and...
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Director
ettain health definitely met timelines. However, a couple of days after going live, we realized that...
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Director
We had questions that came up, and ettain health reached out to us. We worked with them. They...
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Director
The work we did with ettain health was a good start toward a partnership if we have more needs down...
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Director
There were enough examples that make me feel confident in saying that ettain health consistently...
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COO
The vendor was very organized, and they knew where everybody was. They know who was working when and...
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COO
Some of the vendor’s consultants were great, but we could have done without some of them. On the...
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COO
The vendor’s executives were with us the whole way, and they pivoted as necessary and were...
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COO
There is always room to improve, and I could have gotten better value, but if I had to do things all...
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COO
We did get our money’s worth, but I am a big believer that we can always get more value by working...
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COO
I would be cautious about recommending the vendor because I would be recommending the Leidos Health...
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VP/Other Executive
ettain health came in to support our go-live event, so they were providing some elbow support with...
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VP/Other Executive
ettain health provided human resources, so I didn’t see any specific tools other than the HR piece....
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VP/Other Executive
ettain health did fine during COVID-19. They followed all our processes and procedures. We didn’t...
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VP/Other Executive
ettain health consistently exceeded expectations. They would actually look out for providers in...
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VP/Other Executive
I didn’t see a lot of strategic ability from ettain health per se other than providing the...
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VP/Other Executive
I would have liked a formal, written summary from ettain health of the things that they did and the...
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VP/Other Executive
ettain health was able to resolve issues, and they also helped with our help desk. We didn’t get any...
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VP/Other Executive
ettain health was really resourceful. They were a collaborative partner. They were professional....
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Manager
With COVID-19, we are doing a partially virtual model where the end users can call in over Zoom and...
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Manager
The vendor is really good at vetting and finding the proper resources for us. We challenged hem, and...
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Manager
The vendor was fabulous. They really worked with us on what tools we should use and how to make sure...
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Manager
The vendor was really good about working with us. I have never worked with another vendor for...
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VP/Other Executive
The outcome that we received was a successful go-live. ettain health gave us a mix of credentialed...
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VP/Other Executive
ettain health was effectively able to look at our system and give us comparative solutions based on...
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VP/Other Executive
We definitely did get our money’s worth with ettain health. They really rose to the occasion with...
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VP/Other Executive
I would highly recommend ettain health to any organization doing an implementation. We could have...
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VP/Other Executive
ettain health created a tool where their consultants had a mobile application that they could use to...
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VP/Other Executive
In the beginning, ettain health had a couple of experts who came out to meet with us. We toured the...
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COO
I think the vendor avoided charging for every little thing, but I didn’t do the reconciliation of...
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COO
The vendor exceeded our expectations. We had a lot of vendors help us, and I would rank ettain...
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COO
The vendor brought the expected professionals to us. We had lots of experts here, and they were very...
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CMIO
We had a number of issues come up and a number of changes. But ettain health didn’t charge us for...
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CMIO
I would tell others that the staff members ettain health provided were well trained. We engaged with...
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CIO
Everybody that ettain health brought to us was fantastic. I got compliments from the people on our...
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CIO
I brought on some of ettain health’s folks for high-priority areas that I felt were going to be...
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