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ettain health Go-Live Support Comments
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KLAS Research Director - Kaleb Harris
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User Commentary

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Director

The hard part about at-the-elbow support is that we don’t always know the level of expertise that we...

Jul 2021
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Director

ettain health had a software tool that allowed us to communicate with their people. That was very...

Jul 2021
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Director

Our physicians are community-based physicians, so they didn't go through the training that they...

Jul 2021
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Director

A lot of things depend on technical ability. Systems aren't always standard in every location, so...

Jul 2021
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Director

If ettain health had any way to learn all of our workflows and all the nuances that are changing,...

Jul 2021
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Director

ettain health’s success is predicated on the person who led the project. They did such a good job,...

Jul 2021
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Director

I have worked with ettain health in the past, and I have had a very good experience with their...

Jul 2021
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Director

The ettain health consultants were not as strong for the first couple of days. We gave the...

Jul 2021
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Director

None of the ettain health consultants were flagged for not making good use of their time. I have had...

Jul 2021
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Director

ettain health exceeded my expectations in terms of go-live support. Some of the people were...

Jul 2021
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Director

We met with the ettain health executive leaders who set the stage for the engagement. A project...

Jul 2021
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Director

ettain health did a great job of recruiting within a fairly short window of time. They had been...

Jul 2021
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VP/Other Executive

We have had great responses from our clinical staff members who were assisted by ettain health's...

Jan 2021
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CIO

ettain health recommended certain staffing levels for us, and we ended up having to go quite a bit...

Jan 2021
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VP/Other Executive

We have had repeated success with ettain health. They have responded very quickly and flexibly when...

Jan 2021
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VP/Other Executive

ettain health has adhered to all of our internal policies for COVID-19. I would say that the vendor...

Jan 2021
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VP/Other Executive

ettain health did very well with deploying and supporting us in an operational aspect with our...

Jan 2021
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VP/Other Executive

ettain health's vetting of their consultants exceeded my expectations. They provided resources who...

Jan 2021
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VP/Other Executive

I didn't have a lot of engagement with ettain health's executives. I did participate in one call...

Jan 2021
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CIO

The administrative side of ettain health wasn't great. ettain health had a lot of manual processes...

Jan 2021
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CFO

We were very happy with our consultants. All of the people on our project worked for another company...

Dec 2020
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CFO

I am very pleased with the consultants that we had on-site, but the person that the consultants...

Dec 2020
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CFO

I don't think that ettain health's executives have really been involved. I was a part of one of...

Dec 2020
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CFO

The project lead was my main contact and would run issues up the chain if I needed anything. That...

Dec 2020
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Manager

We have been using ettain health for at-the-elbow support and go-live support. We had a project...

Dec 2020
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Manager

The vendor didn't provide us with dashboards. I am not sure whether that was something we should...

Dec 2020
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Manager

The vendor avoided charging us for every little thing. There was some understanding that we would be...

Dec 2020
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Manager

ettain health met my expectations. I was satisfied with the services that we received, but I would...

Dec 2020
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Manager

The resources that the vendor has brought on have been competent. Our vendor representatives were...

Dec 2020
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Manager

ettain health did a good job of driving outcomes. They followed through on what we hoped they would,...

Dec 2020
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Manager

At the start of our project, we needed flexibility, and the vendor was really good at working with...

Dec 2020
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Manager

Our culture really values proactivity, and it was apparent to me that not all organizations prize...

Dec 2020
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Director

ettain health had everything sorted out during our go-live and program development. The other...

Dec 2020
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Director

ettain health is responsive, reliable, and trustworthy. They give us directions on what they...

Dec 2020
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(0)
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VP/Other Executive

Our relationship with ettain health is a true partnership. The vendor knows what we have to do to be...

Dec 2020
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VP/Other Executive

I don't know how ettain health does their logistics. They always send the right number of people for...

Dec 2020
||
(0)
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CIO

ettain health is great. That is primarily due to their vetting process and the fact that they employ...

Dec 2020
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CIO

I think ettain health has good management practices. The vendor's at-the-elbow dedicated approach...

Dec 2020
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CIO

I would rate ettain health highly for their advanced logistics. The vendor was a valued resource for...

Dec 2020
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CIO

I think we got our money's worth. The vendor avoided charging us for every little thing. That was...

Dec 2020
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CIO

ettain health has a dedicated approach to their engagements. They employ the majority of their...

Dec 2020
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CIO

We were sometimes hampered or challenged by the resources that the vendor tried to vet and bring in....

Dec 2020
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(0)
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CIO

I would rate ettain health well for their executive involvement and the strength of their...

Dec 2020
||
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VP/Other Executive

Thoughout the go-live, ettain health has been very professional. They have done a great job, and I...

Dec 2020
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VP/Other Executive

ettain health partnered well with us, and their salesperson was professional but not pushy. The...

Dec 2020
||
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VP/Other Executive

We had a command center on-site, and ettain health's coordinator spent a good chunk of the day there...

Dec 2020
||
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VP/Other Executive

Ettain health took care of all of the logistics, like travel and accommodation. We never even knew...

Dec 2020
||
(0)
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VP/Other Executive

When we were choosing which vendor we wanted to do our go-live, we narrowed our list down to two...

Dec 2020
||
(0)
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CFO

ettain health has been a good partner. Their go-live team was tremendous. During our go-live, they...

Dec 2020
||
(0)
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CFO

The group that ettain health brought in to support our go-live did an outstanding job. The folks who...

Dec 2020
||
(0)
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CFO

If I were to tell someone about ettain health's go-live team, I would say that the more assets we...

Dec 2020
||
(0)
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CFO

The vendor's people did a four-day workweek. I understand that everyone has personal priorities, but...

Dec 2020
||
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Director

I would absolutely use ettain health again. Their ability to work strategically with us was...

Dec 2020
||
(0)
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Director

ettain health's employees knew where to be and at what time. I didn't have to worry about them. The...

Dec 2020
||
(0)
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VP/Other Executive

ettain health was good at finding the proper resources. The primary people I work with at ettain...

Dec 2020
||
(0)
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VP/Other Executive

ettain health called to ask me to help vet some things they were going after. ettain health didn't...

Dec 2020
||
(0)
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Manager

ettain health does an extremely good job of quickly pulling together resources. In order to...

Dec 2020
||
(0)
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CNIO

Before COVID-19, we had already engaged with ettain health. We then realized that we had to rapidly...

Oct 2020
||
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CNIO

We went with ettain health's model of hiring local trainers. ettain health does the whole process....

Oct 2020
||
(0)
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CNIO

We hired a person who later resigned before the launch of the program. That was a very high critical...

Oct 2020
||
(0)
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CNIO

In my career, I have worked with a lot of vendors, and I have dealt with larger health systems. We...

Oct 2020
||
(0)
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CNIO

ettain health has a good reputation in terms of their ability to support hospitals and get to a...

Oct 2020
||
(0)
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CNIO

ettain health 100% exceeded expectations. They turned things around rapidly. Some of our departments...

Oct 2020
||
(0)
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CNIO

ettain health hires more consultants than needed so that they have the ability to flex in case...

Oct 2020
||
(0)
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CNIO

In today's world of COVID-19, ettain health is exactly who we need. They have real-life experience...

Oct 2020
||
(0)
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Director

ettain health was excellent at vetting and finding the proper resources for us. They have some of...

Sep 2020
||
(0)
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Director

The executives were as involved as they needed to be. They really relied on their project managers...

Sep 2020
||
(0)
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Director

A tangible outcome was the successful support of end users, and that was good. ettain health...

Sep 2020
||
(0)
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Director

I liked how ettain health managed their people. They used apps on their phones to send messages back...

Sep 2020
||
(0)
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Manager

ettain health gave us a really great proposal and options for our go-live support. The resources all...

Sep 2020
||
(0)
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Manager

ettain health worked hand in hand with our IT trainers on the floors, our credentialed trainers, and...

Sep 2020
||
(0)
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Manager

ettain health did a fantastic job up front of working with our leaders to understand their needs and...

Sep 2020
||
(0)
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Manager

We had a couple of little hiccups, but that was to be expected with coordinating so many people. In...

Sep 2020
||
(0)
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Manager

The project manager and I were very similar in how we document, track, and keep up to date with...

Sep 2020
||
(0)
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Manager

ettain health did a really good job working with us and our network policies because all hospitals...

Sep 2020
||
(0)
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Manager

From a knowledge and strategic perspective, ettain health did a really great job, especially in some...

Sep 2020
||
(0)
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Manager

People can’t be in every place at the same time, but there are always opportunities to identify...

Sep 2020
||
(0)
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Manager

I have been very impressed. ettain health made what I do a lot easier because I thought I would have...

Sep 2020
||
(0)
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Director

For one of our projects, we had support from the vendor all over the place. They did a great job. We...

Sep 2020
||
(0)
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Director

When COVID-19 hit, we told the vendor we didn't want people from states that were hot spots. The...

Sep 2020
||
(0)
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Director

I told the vendor the kind of people I needed for the projects and that I needed people who...

Sep 2020
||
(0)
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Director

I would rate the vendor high for the tools they provide. The vendor has a new tool for metrics. We...

Sep 2020
||
(0)
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Director

The vendor acts as at-the-elbow support and supervisors. The vendor makes sure that everyone does...

Sep 2020
||
(0)
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Director

I was impressed with ettain health’s project manager. The person was positive, responsive, and...

Sep 2020
||
(0)
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Director

ettain health definitely met timelines. However, a couple of days after going live, we realized that...

Sep 2020
||
(0)
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Director

We had questions that came up, and ettain health reached out to us. We worked with them. They...

Sep 2020
||
(0)
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Director

The work we did with ettain health was a good start toward a partnership if we have more needs down...

Sep 2020
||
(0)
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Director

There were enough examples that make me feel confident in saying that ettain health consistently...

Sep 2020
||
(0)
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COO

The vendor was very organized, and they knew where everybody was. They know who was working when and...

Sep 2020
||
(0)
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COO

Some of the vendor’s consultants were great, but we could have done without some of them. On the...

Sep 2020
||
(0)
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COO

The vendor’s executives were with us the whole way, and they pivoted as necessary and were...

Sep 2020
||
(0)
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COO

There is always room to improve, and I could have gotten better value, but if I had to do things all...

Sep 2020
||
(0)
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COO

We did get our money’s worth, but I am a big believer that we can always get more value by working...

Sep 2020
||
(0)
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COO

I would be cautious about recommending the vendor because I would be recommending the Leidos Health...

Sep 2020
||
(0)
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VP/Other Executive

ettain health came in to support our go-live event, so they were providing some elbow support with...

Sep 2020
||
(0)
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VP/Other Executive

ettain health provided human resources, so I didn’t see any specific tools other than the HR piece....

Sep 2020
||
(0)
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VP/Other Executive

ettain health did fine during COVID-19. They followed all our processes and procedures. We didn’t...

Sep 2020
||
(0)
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VP/Other Executive

ettain health consistently exceeded expectations. They would actually look out for providers in...

Sep 2020
||
(0)
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VP/Other Executive

I didn’t see a lot of strategic ability from ettain health per se other than providing the...

Sep 2020
||
(0)
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VP/Other Executive

I would have liked a formal, written summary from ettain health of the things that they did and the...

Sep 2020
||
(0)
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VP/Other Executive

ettain health was able to resolve issues, and they also helped with our help desk. We didn’t get any...

Sep 2020
||
(0)
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VP/Other Executive

ettain health was really resourceful. They were a collaborative partner. They were professional....

Sep 2020
||
(0)
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Manager

With COVID-19, we are doing a partially virtual model where the end users can call in over Zoom and...

Sep 2020
||
(0)
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Manager

The vendor is really good at vetting and finding the proper resources for us. We challenged hem, and...

Sep 2020
||
(0)
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Manager

The vendor was fabulous. They really worked with us on what tools we should use and how to make sure...

Sep 2020
||
(0)
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Manager

The vendor was really good about working with us. I have never worked with another vendor for...

Sep 2020
||
(0)
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VP/Other Executive

The outcome that we received was a successful go-live. ettain health gave us a mix of credentialed...

Sep 2020
||
(0)
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VP/Other Executive

ettain health was effectively able to look at our system and give us comparative solutions based on...

Sep 2020
||
(0)
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VP/Other Executive

We definitely did get our money’s worth with ettain health. They really rose to the occasion with...

Sep 2020
||
(0)
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VP/Other Executive

I would highly recommend ettain health to any organization doing an implementation. We could have...

Sep 2020
||
(0)
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VP/Other Executive

ettain health created a tool where their consultants had a mobile application that they could use to...

Sep 2020
||
(0)
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VP/Other Executive

In the beginning, ettain health had a couple of experts who came out to meet with us. We toured the...

Sep 2020
||
(0)
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COO

I think the vendor avoided charging for every little thing, but I didn’t do the reconciliation of...

Sep 2020
||
(0)
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COO

The vendor exceeded our expectations. We had a lot of vendors help us, and I would rank ettain...

Sep 2020
||
(0)
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COO

The vendor brought the expected professionals to us. We had lots of experts here, and they were very...

Sep 2020
||
(0)
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CMIO

We had a number of issues come up and a number of changes. But ettain health didn’t charge us for...

Sep 2020
||
(0)
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CMIO

I would tell others that the staff members ettain health provided were well trained. We engaged with...

Sep 2020
||
(0)
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CIO

Everybody that ettain health brought to us was fantastic. I got compliments from the people on our...

Sep 2020
||
(0)
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CIO

I brought on some of ettain health’s folks for high-priority areas that I felt were going to be...

Sep 2020
||
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