EyeMD EMR (Ophthalmology)
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Subject Expert
Aaron Gleave
Senior Research Director
Commentary Summary
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User Commentary
The vendor doesn't promise very much, but they release significant updates in stages. The vendor has...
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EyeMD EMR Healthcare Systems promised us that they would integrate our hardware, our instruments,...
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Most of the product's interoperability issues are glossed over by the ability to export images and...
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Once the bugs get worked out, EyeMD EMR is a pretty good software. I don't think there is anything...
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We have not always been charged for every little thing, but if there is a new name on the training...
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Over the years, there have been features that we thought EyeMD EMR Healthcare Systems would develop,...
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The vendor is lacking really good customer-oriented services, and the services they have are a...
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The vendor's biggest weakness is somewhere between tech support and new feature development or the...
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The product's biggest strength is in the day-to-day operation of the software by established users....
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We would buy EyeMD EMR again. We would certainly go through another evaluation process if we were to...
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I know who the vendor's executives are. We hear very little from them. I always want to make sure...
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The vendor is very responsive if needed. I am very confident that their support is amazing for...
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The vendor is great at interfacing their software with everything. Our other third-party vendors...
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One of our doctors just goes on and on about how much they love the solution, how they are so glad...
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One of the reasons we went with the EyeMD EMR Healthcare Systems EMR is we can update and customize...
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Since EyeMD EMR Healthcare Systems upgraded to the new system, we even explored going back to their...
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EyeMD EMR Healthcare Systems hasn’t been as attentive to us as they initially were. With the old...
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The initial EyeMD EMR Healthcare Systems product was quite good, but the second one has been pretty...
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The layout of the EMR is cumbersome, and the number of clicks to get something done has at least...
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The upgrade to v.2 has not been easy. There are a lot of things in the software that don't work...
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The vendor is constantly changing and improving things based on input from customers. Sometimes they...
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EyeMD EMR is specifically geared toward ophthalmology, so we don’t have any issues with revising...
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The vendor did a major upgrade and changed some things. We asked for some things to be added back....
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If I could give the vendor a higher score on support, I would. That is how good they are. I can call...
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The vendor has a site where we can go in and submit tickets for issues. Anytime the vendor addresses...
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I have never needed to go past the lower-level people to get anything solved.
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The vendor is constantly on top of things with Medicare and the IRIS Registry. When changes happen...
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We do have an integration with our practice management system, but it is not fabulous. There are a...
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When a patient checks in to our practice management system, they should show up in the system, but...
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The product is great to have. Otherwise, we would be doing our whole patient management process...
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Some feedback that I have heard from my physicians regarding the software is about the latest...
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With all our customer service experiences, the vendor has generally been able to accommodate any...
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I would say that the vendor does charge for every little thing, but I want to add the caveat that...
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I was not around for the initial implementation, but in terms of ongoing training, EyeMD EMR...
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