EyeMD EMR (Ophthalmology)
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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Manager

The vendor is constantly changing and improving things based on input from customers. Sometimes they...

Jan 2022
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Manager

EyeMD EMR is specifically geared toward ophthalmology, so we don’t have any issues with revising...

Jan 2022
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Manager

The vendor did a major upgrade and changed some things. We asked for some things to be added back....

Jan 2022
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Manager

If I could give the vendor a higher score on support, I would. That is how good they are. I can call...

Jan 2022
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Manager

The vendor has a site where we can go in and submit tickets for issues. Anytime the vendor addresses...

Jan 2022
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Manager

I have never needed to go past the lower-level people to get anything solved.

Jan 2022
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Manager

The vendor is constantly on top of things with Medicare and the IRIS Registry. When changes happen...

Jan 2022
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Manager

We do have an integration with our practice management system, but it is not fabulous. There are a...

Jan 2022
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Manager

When a patient checks in to our practice management system, they should show up in the system, but...

Jan 2022
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Manager

The product is great to have. Otherwise, we would be doing our whole patient management process...

Jan 2022
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Manager

Some feedback that I have heard from my physicians regarding the software is about the latest...

Jan 2022
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Manager

With all our customer service experiences, the vendor has generally been able to accommodate any...

Jan 2022
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Manager

I would say that the vendor does charge for every little thing, but I want to add the caveat that...

Jan 2022
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Manager

I was not around for the initial implementation, but in terms of ongoing training, EyeMD EMR...

Jan 2022
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Manager

I would probably buy the solution again. The vendor doesn’t make a lot of promises, but they do keep...

Apr 2021
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Manager

The support people are good. They listen and help, and they answer and call back.

Apr 2021
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Manager

We just got an update, and we are now working on a lot of bugs. I had some issues with things not...

Apr 2021
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Manager

There is a wide variety of different things that we notice that aren’t working. I do get notices as...

Apr 2021
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Manager

Our doctors would buy EyeMD EMR again. I personally wouldn't buy a system that didn't have a...

Apr 2021
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Manager

We call the vendor, and they answer our questions. If they have a problem, they fix it. Their...

Apr 2021
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