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EyeMD EMR (Ophthalmology) Comments
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KLAS Research Director - Aaron Gleave
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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

I would probably buy the solution again. The vendor doesn’t make a lot of promises, but they do keep...

Apr 2021
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Manager

The support people are good. They listen and help, and they answer and call back.

Apr 2021
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Manager

We just got an update, and we are now working on a lot of bugs. I had some issues with things not...

Apr 2021
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Manager

There is a wide variety of different things that we notice that aren’t working. I do get notices as...

Apr 2021
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Manager

Our doctors would buy EyeMD EMR again. I personally wouldn't buy a system that didn't have a...

Apr 2021
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Manager

We call the vendor, and they answer our questions. If they have a problem, they fix it. Their...

Apr 2021
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Manager

I have talked to the vendor's executives. They definitely drive tangible outcomes. I would give them...

Sep 2020
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Manager

I love the vendor's customer service. If customers have an issue, they can call and will always get...

Sep 2020
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Manager

We are not on the current version of the EyeMD EMR software. The vendor has informed us of some...

Sep 2020
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Manager

I really enjoy the setup of this system. EyeMD EMR's interface is very simple to navigate. We really...

Sep 2020
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Manager

There are some small things that we don't like about the product. We are able to view and print...

Sep 2020
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Manager

It is tough to say whether I would buy EyeMD EMR again. Personally, I wouldn’t, but I know that our...

Sep 2020
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Manager

The last upgrade we did was seamless. The vendor did a really good job of helping us get that done,...

Sep 2020
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Manager

We haven’t really needed much, but when we have called the help desk people, they have been okay....

Sep 2020
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Manager

With EyeMD EMR, we are behind on compliance for MIPS reporting for CMS. The vendor has been saying...

Sep 2020
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Manager

The system does what it needs to do, at least for ophthalmology. I don’t have any complaints. It...

Sep 2020
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Manager

We are very happy with EyeMD EMR. It is extremely easy to use. I think our satisfaction will be high...

Sep 2020
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Manager

We have tried other systems, and EyeMD EMR is just very seamless. We don’t need any scribes. It is...

Sep 2020
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Manager

We have never had an issue with any of the vendor’s upgrades. We are not on the most current...

Sep 2020
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Manager

The vendor has done very well with keeping their promises. They avoid charging. That is one of the...

Sep 2020
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Manager

The overall product quality is excellent. The ease of use it also the highest score. Everybody that...

Sep 2020
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Manager

In terms of the product functionality meeting all of our needs, I would call that a slightly lower...

Sep 2020
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Manager

We don't have issues with ongoing support or the vendor's executive involvement; those are our...

Sep 2020
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Manager

The vendor drives tangible outcomes, and we are very happy. Once we get the new software, I think we...

Sep 2020
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Manager

In terms of where the vendor could improve, there are always little things that they could improve...

Sep 2020
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Manager

I like that EyeMD EMR is specific to ophthalmology. When we call the vendor, we always talk to a...

Sep 2020
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Manager

I hear from the staff members that the product is really easy to use. I think our doctors feel that...

Sep 2020
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Director

The learning curve is not too steep with EyeMD EMR. It is relatively easy to teach the basics of the...

Sep 2020
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Director

The reporting is very lacking. We can essentially do almost no reporting. There is a lot of data...

Sep 2020
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Director

The vendor’s training is lacking. By now, they should be able to put all kinds of things on YouTube...

Sep 2020
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Director

I think I have seen the CEO at meetings and things like that, and I always feel as though there is...

Sep 2020
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