EyeMD EMR (Ophthalmology)
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Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Director

The vendor doesn't promise very much, but they release significant updates in stages. The vendor has...

Jun 2022
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Director

EyeMD EMR Healthcare Systems promised us that they would integrate our hardware, our instruments,...

Jun 2022
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Director

Most of the product's interoperability issues are glossed over by the ability to export images and...

Jun 2022
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Director

Once the bugs get worked out, EyeMD EMR is a pretty good software. I don't think there is anything...

Jun 2022
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Director

We have not always been charged for every little thing, but if there is a new name on the training...

Jun 2022
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Director

Over the years, there have been features that we thought EyeMD EMR Healthcare Systems would develop,...

Jun 2022
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Director

The vendor is lacking really good customer-oriented services, and the services they have are a...

Jun 2022
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Director

The vendor's biggest weakness is somewhere between tech support and new feature development or the...

Jun 2022
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Director

The product's biggest strength is in the day-to-day operation of the software by established users....

Jun 2022
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Director

We would buy EyeMD EMR again. We would certainly go through another evaluation process if we were to...

Jun 2022
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Director

I know who the vendor's executives are. We hear very little from them. I always want to make sure...

Jun 2022
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Manager

The vendor is very responsive if needed. I am very confident that their support is amazing for...

Feb 2022
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Manager

The vendor is great at interfacing their software with everything. Our other third-party vendors...

Feb 2022
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Manager

One of our doctors just goes on and on about how much they love the solution, how they are so glad...

Feb 2022
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Physician

One of the reasons we went with the EyeMD EMR Healthcare Systems EMR is we can update and customize...

Feb 2022
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Physician

Since EyeMD EMR Healthcare Systems upgraded to the new system, we even explored going back to their...

Feb 2022
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Physician

EyeMD EMR Healthcare Systems hasn’t been as attentive to us as they initially were. With the old...

Feb 2022
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Physician

The initial EyeMD EMR Healthcare Systems product was quite good, but the second one has been pretty...

Feb 2022
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Physician

The layout of the EMR is cumbersome, and the number of clicks to get something done has at least...

Feb 2022
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Manager

The upgrade to v.2 has not been easy. There are a lot of things in the software that don't work...

Feb 2022
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Manager

The vendor is constantly changing and improving things based on input from customers. Sometimes they...

Jan 2022
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Manager

EyeMD EMR is specifically geared toward ophthalmology, so we don’t have any issues with revising...

Jan 2022
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Manager

The vendor did a major upgrade and changed some things. We asked for some things to be added back....

Jan 2022
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Manager

If I could give the vendor a higher score on support, I would. That is how good they are. I can call...

Jan 2022
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Manager

The vendor has a site where we can go in and submit tickets for issues. Anytime the vendor addresses...

Jan 2022
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Manager

I have never needed to go past the lower-level people to get anything solved.

Jan 2022
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Manager

The vendor is constantly on top of things with Medicare and the IRIS Registry. When changes happen...

Jan 2022
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Manager

We do have an integration with our practice management system, but it is not fabulous. There are a...

Jan 2022
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Manager

When a patient checks in to our practice management system, they should show up in the system, but...

Jan 2022
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Manager

The product is great to have. Otherwise, we would be doing our whole patient management process...

Jan 2022
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Manager

Some feedback that I have heard from my physicians regarding the software is about the latest...

Jan 2022
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Manager

With all our customer service experiences, the vendor has generally been able to accommodate any...

Jan 2022
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Manager

I would say that the vendor does charge for every little thing, but I want to add the caveat that...

Jan 2022
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Manager

I was not around for the initial implementation, but in terms of ongoing training, EyeMD EMR...

Jan 2022
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