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Arcadia (now Guidehealth) Commentary
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Benjamin Cassity
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KLAS Research Director - Benjamin Cassity
 
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Commentary Summary

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VP/Other Executive

Relationship

Guidehealth’s CEO comes off as very impressive, and if he can do some of what he says he can, that...

May 2024
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VP/Other Executive

Relationship

I have been seeing a bit of service degradation in the past few months with Guidehealth simply...

May 2024
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VP/Other Executive

Relationship

Our Guidehealth contact exceeds our expectations. They can always help us. They go above and beyond...

May 2024
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(0)
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VP/Other Executive

Loyalty

Arcadia has grown to become quite convoluted and continually plagued by data quality issues....

Feb 2024
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VP/Other Executive

Relationship, Value

Arcadia’s results have degraded over time, especially as their platform has gotten worse, and I...

Feb 2024
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VP/Other Executive

Loyalty, Value

The idea of outsourcing to Arcadia was to have economies of scale on their data processing because...

Feb 2024
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VP/Other Executive

Relationship

When we first transitioned to using this service, the customer service phone line was overwhelmed,...

Jan 2024
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VP/Other Executive

Relationship

There are not many organizations left that provide this service, and Arcadia is one that is really...

Jan 2024
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VP/Other Executive

Relationship

Arcadia might be a little inflexible at times to client needs. They sort of have their own way of...

Jan 2024
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VP/Other Executive

Relationship

Arcadia's team is very responsive to questions and issues that arise. They are prompt in responding...

Dec 2023
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(0)
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CFO

Relationship, Value

The firm is meeting expectations other than helping us get to a fiscally responsible and sustainable...

Sep 2023
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CFO

Loyalty, Relationship, Value

I would buy the service again because we do not have an alternative, but we have considered...

Sep 2023
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CFO

Relationship

There is one person we work with who is a business manager, and they are good at trying to warn us...

Sep 2023
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(0)
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CFO

Relationship

Our overall engagement person doesn't seem as responsive as our other representative from the firm....

Sep 2023
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CFO

Value

The firm doesn’t charge us for anything but what is in our agreement. We know what we signed up for,...

Sep 2023
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