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GuideIT Partial IT Outsourcing Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Over time, GuideIT has frequently misstepped. There are things that are completely out of scope....
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Manager
We have had tickets that should have been a high priority, and in those cases, on-call resources...
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Manager
The quality of staff is a mixed bag. It depends on what we are asking for. Certain technical issues...
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Manager
GuideIT has recently incorporated chat into their service system, and we were actually able to...
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CIO
We have been very happy with GuideIT. They have been a wonderful resource for us. They have been...
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CIO
I don't expect our business relationship to end anytime soon, but in the future, the bulk of the...
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CIO
The staff and consultants from GuideIT are excellent. There was only one individual who rubbed me...
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CIO
Nobody is perfect. There are some opportunities for improvement, but people are 99% satisfied....
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CIO
The vendor has started using a chatbox on our web page. They integrated our ticketing system with...
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CIO
The vendor executives are very involved. I have regular meetings with them. I can call when I need...
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CIO
Because of the way our contract is set up, GuideIT generally gives us a quote when we ask for...
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CEO/President
GuideIT exceeds my expectations, and part of that is due to the leadership they have provided. We...
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CEO/President
GuideIT never tries to upsell. In fact, sometimes they come to us and tell us that they would...
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CEO/President
We are seeing the outcomes that we expected from GuideIT. We are working on something right now, and...
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CIO
GuideIT has been very hands on. They check in with us. They have been involved with our mission and...
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CIO
We have had a great experience with GuideIT so far. The vendor is still somewhat new in this space,...
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VP/Other Executive
The vendor has done well at supporting us through the COVID-19 crisis. They have brought in a lot of...
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VP/Other Executive
We were very up front with GuideIT about the fact that we didn't want to be charged for every little...
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VP/Other Executive
We have great executive involvement from GuideIT. We have good connections with some of their top executives....
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VP/Other Executive
GuideIT has helped us drive tangible outcomes. We are keeping our productivity high because any time...
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VP/Other Executive
GuideIT listens to us very well. There are times when we run into issues, and GuideIT is very quick...
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VP/Other Executive
GuideIT provided a key client executive to us. That person had experience with us and really secured...
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VP/Other Executive
GuideIT is very flexible with their rates. They are a hungry company, and they are still young. We...
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VP/Other Executive
GuideIT absolutely and consistently meets our expectations. I would actually say that they exceed...
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Manager
I am really glad we got away from GuideIT. The underlying system they used was very slow, buggy, and...
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Manager
We had a star player from GuideIT, and we had people who were constantly in trouble and who we...
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Manager
One of the people I worked with was hard to get a response from. The person would dump things on...
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Manager
One supervisor did come up with good recommendations and ideas. Working with that person was great....
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Manager
GuideIT’s system was slow. It didn’t have a customer portal. Apparently, the system was very...
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Manager
It took forever to get specific things ready, and by the time GuideIT was ready, we were done...
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CEO/President
If the decision were up to me, I would like to expand GuideIT’s services. I would probably have them...
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CEO/President
The vendor has been very supportive during the COVID-19 crisis. They have helped us stand up a...
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CEO/President
Our experience with GuideIT has been flawless and issueless. The only thing I would tell the...
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CEO/President
I don’t worry about a penny that the vendor charges me. We don’t feel nickel-and-dimed.
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CEO/President
The person that GuideIT assigned us is excellent. All I have to do is ask for something; I don’t...
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CEO/President
The vendor has been flawless in terms of driving tangible outcomes. I have received more than my...
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CEO/President
The decision process wasn’t very complex, but the implementation has proven to be challenging, and...
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CEO/President
GuideIT is our insource and outsource group. They wear our colors and jerseys, and then we scale the...
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CEO/President
We work a ton of EMRs, and GuideIT helps us make sure that we have a network to run the systems on...
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CEO/President
The vendor meets my expectations. They think ahead to what we might need. When there is an issue,...
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