GuideIT Partial IT Outsourcing Comments

 

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User Commentary

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CIO

Relationship

GuideIT has been very hands on. They check in with us. They have been involved with our mission and...

Nov 2020
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CIO

Tools and Methodology

We have had a great experience with GuideIT so far. The vendor is still somewhat new in this space,...

Nov 2020
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VP/Other Executive

Tools and Methodology

The vendor has done well at supporting us through the COVID-19 crisis. They have brought in a lot of...

Sep 2020
 Helpful

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VP/Other Executive

ROI and Cost

We were very up front with GuideIT about the fact that we didn't want to be charged for every little...

Sep 2020
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VP/Other Executive

Relationship

We have great executive involvement from GuideIT. We have good connections with some of their top executives....

Sep 2020
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VP/Other Executive

Project Results

GuideIT has helped us drive tangible outcomes. We are keeping our productivity high because any time...

Sep 2020
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VP/Other Executive

Relationship

GuideIT listens to us very well. There are times when we run into issues, and GuideIT is very quick...

Sep 2020
 Helpful

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VP/Other Executive

People and Knowledge

GuideIT provided a key client executive to us. That person had experience with us and really secured...

Sep 2020
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VP/Other Executive

ROI and Cost

GuideIT is very flexible with their rates. They are a hungry company, and they are still young. We...

Sep 2020
 Helpful

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VP/Other Executive

Project Results

GuideIT absolutely and consistently meets our expectations. I would actually say that they exceed...

Sep 2020
 Helpful

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Manager

ROI and Cost

I am really glad we got away from GuideIT. The underlying system they used was very slow, buggy, and...

Jul 2020
 Helpful

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Manager

Relationship

We had a star player from GuideIT, and we had people who were constantly in trouble and who we...

Jul 2020
 Helpful

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Manager

People and Knowledge

One of the people I worked with was hard to get a response from. The person would dump things on...

Jul 2020
 Helpful

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Manager

People and Knowledge

One supervisor did come up with good recommendations and ideas. Working with that person was great....

Jul 2020
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Manager

Tools and Methodology

GuideIT’s system was slow. It didn’t have a customer portal. Apparently, the system was very...

Jul 2020
 Helpful

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Manager

Project Results

It took forever to get specific things ready, and by the time GuideIT was ready, we were done...

Jul 2020
 Helpful

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CEO/President

Other Observations

If the decision were up to me, I would like to expand GuideIT’s services. I would probably have them...

Jun 2020
 Helpful

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CEO/President

Project Results

The vendor has been very supportive during the COVID-19 crisis. They have helped us stand up a...

Jun 2020
 Helpful

 or  to see details.

CEO/President

People and Knowledge

Our experience with GuideIT has been flawless and issueless. The only thing I would tell the...

Jun 2020
 Helpful

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CEO/President

ROI and Cost

I don’t worry about a penny that the vendor charges me. We don’t feel nickel-and-dimed.

Jun 2020
 Helpful

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CEO/President

People and Knowledge

The person that GuideIT assigned us is excellent. All I have to do is ask for something; I don’t...

Jun 2020
 Helpful

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CEO/President

Project Results

The vendor has been flawless in terms of driving tangible outcomes. I have received more than my...

Jun 2020
 Helpful

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CEO/President

Project Results

The decision process wasn’t very complex, but the implementation has proven to be challenging, and...

Jun 2020
 Helpful

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CEO/President

Tools and Methodology

GuideIT is our insource and outsource group. They wear our colors and jerseys, and then we scale the...

Jun 2020
 Helpful

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CEO/President

Tools and Methodology

We work a ton of EMRs, and GuideIT helps us make sure that we have a network to run the systems on...

Jun 2020
 Helpful

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CEO/President

Relationship

The vendor meets my expectations. They think ahead to what we might need. When there is an issue,...

Jun 2020
 Helpful

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Director

People and Knowledge

I can't say enough good things about GuideIT. They partner with us, and we think of them as part of...

Feb 2020
 Helpful

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Director

People and Knowledge

We have used GuideIT for our help desk, and they have also helped us build some lists and augment...

Feb 2020
 Helpful

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