Cybersecurity Is Critical in Today's Environment
GuideIT Partial IT Outsourcing
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
User Commentary
Manager
Over time, GuideIT has frequently misstepped. There are things that are completely out of scope....
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Manager
We have had tickets that should have been a high priority, and in those cases, on-call resources...
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Manager
The quality of staff is a mixed bag. It depends on what we are asking for. Certain technical issues...
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Manager
GuideIT has recently incorporated chat into their service system, and we were actually able to...
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CIO
We have been very happy with GuideIT. They have been a wonderful resource for us. They have been...
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CIO
I don't expect our business relationship to end anytime soon, but in the future, the bulk of the...
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CIO
The staff and consultants from GuideIT are excellent. There was only one individual who rubbed me...
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CIO
Nobody is perfect. There are some opportunities for improvement, but people are 99% satisfied....
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CIO
The vendor has started using a chatbox on our web page. They integrated our ticketing system with...
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CIO
The vendor executives are very involved. I have regular meetings with them. I can call when I need...
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CIO
Because of the way our contract is set up, GuideIT generally gives us a quote when we ask for...
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CEO/President
GuideIT exceeds my expectations, and part of that is due to the leadership they have provided. We...
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CEO/President
GuideIT never tries to upsell. In fact, sometimes they come to us and tell us that they would...
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CEO/President
We are seeing the outcomes that we expected from GuideIT. We are working on something right now, and...
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CIO
GuideIT has been very hands on. They check in with us. They have been involved with our mission and...
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CIO
We have had a great experience with GuideIT so far. The vendor is still somewhat new in this space,...
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