GuideIT Partial IT Outsourcing
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Director

The firm is very rigid when it comes to documentation. In IT, not everything is going to be cookie...

Dec 2021
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Director

The firm obviously controls the staffing on their help desk side. So I haven't had interactions with...

Dec 2021
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Director

The firm is certainly not helping out in the realm of strategic ability. The relationship definitely...

Dec 2021
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Director

At this point, I probably wouldn't recommend the firm to anybody because the firm hasn’t wowed me....

Dec 2021
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Director

After a certain period of time, the firm needed to hold us to the contract, and they started...

Dec 2021
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Director

We have been considering expanding the support service GuideIT provides for us, but we haven't...

Dec 2021
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Director

There were certainly a few challenges when we started with GuideIT, but that is because we spun...

Dec 2021
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Director

One challenge is there is no integration between our ticketing system and the firm’s ticketing...

Dec 2021
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VP/Other Executive

Our organization is undergoing a transition that requires GuideIT’s help. I give the firm extremely...

Nov 2021
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VP/Other Executive

Our organization is going through a change, and there have been some bumps in the road. The firm...

Nov 2021
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VP/Other Executive

The point of contact for all our users is the firm’s help desk. All our employees have the help desk...

Nov 2021
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VP/Other Executive

When we have run into a problem with our network and our people haven’t quite been able to figure it...

Nov 2021
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VP/Other Executive

The firm has stuck to their contract. In fact, they have bent over backward to make this engagement...

Nov 2021
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VP/Other Executive

In the future, we may call upon GuideIT to come in and do an assessment of how efficiently we are...

Nov 2021
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VP/Other Executive

Early in the process, strategic assistance would have been helpful. We asked for that, but there was...

Nov 2021
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VP/Other Executive

We were in contact with one high-level executive who stopped communicating with us, but another...

Nov 2021
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VP/Other Executive

If I wanted to reach out to the higher executives, they would definitely take my phone call and we...

Nov 2021
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