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GuideIT Partial IT Outsourcing
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Brian Matsen
Research Director
KLAS Research Director - Brian Matsen
 
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Application Management & Help Desk Services 2021: COVID-19 Rapidly Accelerates the Need for End-User Services
Application Management & Help Desk Services 2021:
COVID-19 Rapidly Accelerates the Need for End-User Services
May 2021
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User Commentary

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Director

Tools and Methodology

The firm is very rigid when it comes to documentation. In IT, not everything is going to be cookie...

Dec 2021
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Director

People and Knowledge

The firm obviously controls the staffing on their help desk side. So I haven't had interactions with...

Dec 2021
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Director

Relationship

The firm is certainly not helping out in the realm of strategic ability. The relationship definitely...

Dec 2021
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Director

Other Observations

At this point, I probably wouldn't recommend the firm to anybody because the firm hasn’t wowed me....

Dec 2021
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Director

ROI and Cost

After a certain period of time, the firm needed to hold us to the contract, and they started...

Dec 2021
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Director

Project Results

We have been considering expanding the support service GuideIT provides for us, but we haven't...

Dec 2021
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Director

Project Results

There were certainly a few challenges when we started with GuideIT, but that is because we spun...

Dec 2021
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Director

Tools and Methodology

One challenge is there is no integration between our ticketing system and the firm’s ticketing...

Dec 2021
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