GuideIT Partial IT Outsourcing
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Subject Expert
Ryan Oliver
Research Director
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User Commentary
The firm is very rigid when it comes to documentation. In IT, not everything is going to be cookie...
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The firm obviously controls the staffing on their help desk side. So I haven't had interactions with...
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The firm is certainly not helping out in the realm of strategic ability. The relationship definitely...
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At this point, I probably wouldn't recommend the firm to anybody because the firm hasn’t wowed me....
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After a certain period of time, the firm needed to hold us to the contract, and they started...
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We have been considering expanding the support service GuideIT provides for us, but we haven't...
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There were certainly a few challenges when we started with GuideIT, but that is because we spun...
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One challenge is there is no integration between our ticketing system and the firm’s ticketing...
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Our organization is undergoing a transition that requires GuideIT’s help. I give the firm extremely...
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Our organization is going through a change, and there have been some bumps in the road. The firm...
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The point of contact for all our users is the firm’s help desk. All our employees have the help desk...
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When we have run into a problem with our network and our people haven’t quite been able to figure it...
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The firm has stuck to their contract. In fact, they have bent over backward to make this engagement...
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In the future, we may call upon GuideIT to come in and do an assessment of how efficiently we are...
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Early in the process, strategic assistance would have been helpful. We asked for that, but there was...
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We were in contact with one high-level executive who stopped communicating with us, but another...
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If I wanted to reach out to the higher executives, they would definitely take my phone call and we...
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