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GuideIT Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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Over time, GuideIT has frequently misstepped. There are things that are completely out of scope....

Mar 2021
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We have had tickets that should have been a high priority, and in those cases, on-call resources...

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Manager

The quality of staff is a mixed bag. It depends on what we are asking for. Certain technical issues...

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Manager

GuideIT has recently incorporated chat into their service system, and we were actually able to...

Mar 2021
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CIO

We have been very happy with GuideIT. They have been a wonderful resource for us. They have been...

Mar 2021
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CIO

I don't expect our business relationship to end anytime soon, but in the future, the bulk of the...

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CIO

The staff and consultants from GuideIT are excellent. There was only one individual who rubbed me...

Mar 2021
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CIO

Nobody is perfect. There are some opportunities for improvement, but people are 99% satisfied....

Feb 2021
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CIO

The vendor has started using a chatbox on our web page. They integrated our ticketing system with...

Feb 2021
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CIO

The vendor executives are very involved. I have regular meetings with them. I can call when I need...

Feb 2021
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CIO

Because of the way our contract is set up, GuideIT generally gives us a quote when we ask for...

Feb 2021
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CEO/President

GuideIT exceeds my expectations, and part of that is due to the leadership they have provided. We...

Jan 2021
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CEO/President

GuideIT never tries to upsell. In fact, sometimes they come to us and tell us that they would...

Jan 2021
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CEO/President

We are seeing the outcomes that we expected from GuideIT. We are working on something right now, and...

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CIO

GuideIT has been very hands on. They check in with us. They have been involved with our mission and...

Nov 2020
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CIO

We have had a great experience with GuideIT so far. The vendor is still somewhat new in this space,...

Nov 2020
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VP/Other Executive

The vendor has done well at supporting us through the COVID-19 crisis. They have brought in a lot of...

Sep 2020
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VP/Other Executive

We were very up front with GuideIT about the fact that we didn't want to be charged for every little...

Sep 2020
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VP/Other Executive

We have great executive involvement from GuideIT. We have good connections with some of their top executives....

Sep 2020
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VP/Other Executive

GuideIT has helped us drive tangible outcomes. We are keeping our productivity high because any time...

Sep 2020
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VP/Other Executive

GuideIT listens to us very well. There are times when we run into issues, and GuideIT is very quick...

Sep 2020
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VP/Other Executive

GuideIT provided a key client executive to us. That person had experience with us and really secured...

Sep 2020
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VP/Other Executive

GuideIT is very flexible with their rates. They are a hungry company, and they are still young. We...

Sep 2020
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VP/Other Executive

GuideIT absolutely and consistently meets our expectations. I would actually say that they exceed...

Sep 2020
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