Affinity Financials (QuadraMed)
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Coray Tate
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User Commentary

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Manager

ROI / Cost (care and feeding)

We have a lot of issues with Affinity Financials. I am not a fan. Due to some recent staffing...

Oct 2022
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Manager

Service and Support

I work with one of the IT people at Harris Healthcare, and they have a very limited support system....

Oct 2022
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Director

Functionality and Upgrades

With regard to processes, information flow, and ease in generating claims, the product adds a level...

Oct 2022
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Director

Future Outlook

We are moving away from Affinity Financials because we have multiple billing solutions and would...

Oct 2022
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Director

Service and Support

Our users have been using the product for a long time, so they are comfortable with it. Users are...

Oct 2022
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Director

Relationship

We don't generally have to open many cases, but the vendor's support team is fairly responsive. We...

Oct 2022
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Director

Other Observations & Comments

The product has served us well for many years. If I were starting fresh, I probably wouldn’t buy the...

Oct 2022
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Director

Functionality and Upgrades

We don't have many issues with Affinity Financials. There are not many moving parts, so it is...

Oct 2022
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Director

ROI / Cost (care and feeding)

There have not been any additional fees for upgrades. If we want the vendor to verify backup stores...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product probably costs more than it is worth in value from an ongoing maintenance perspective....

Oct 2022
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Director

Technology

The vendor does well with the stability of the product. And the product operates consistently. The...

Oct 2022
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Analyst/Coordinator

Service and Support

Even though most of the vendor's support people are working from home, they still have an answer...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There hasn't been a reason for us to look elsewhere. Every time we add a new program to Harris...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Harris Healthcare is always there to help us, and the system is easy to use. Obviously, we have our...

Sep 2022
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Manager

Service and Support

To get support, we have to submit a ticket. We can’t really talk to anybody. Even when we want to...

Jun 2022
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Manager

Future Outlook

We are transitioning to another system. The only reason we are transitioning is that our facility is...

Jun 2022
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Director

Technology

I use the solution to approve my employees' time cards. The employees can use the system to request...

Mar 2022
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Analyst/Coordinator

Lessons Learned

I am not sure whether QuadraMed's system is in our long-term plans because it has a lot of issues....

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am not sure whether the vendor charges for everything. If they cannot avoid charging us, they...

Feb 2022
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Analyst/Coordinator

Implementation and Training

I would prefer for more people in our facility to be trained or involved in the process. When there...

Feb 2022
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