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Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
HealthEdge is pretty responsive when we ask for enhancements, but there is a specific functionality...
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VP/Other Executive
ROI / Cost (care and feeding)
We have been charged by HealthEdge for some things that maybe could have been written off....
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VP/Other Executive
Future Outlook
HealthEdge has always used implementation partners. They are just now getting serious about doing...
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VP/Other Executive
Service and Support
The individual who leads HealthEdge’s training is very accomplished. That person is very savvy. The...
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VP/Other Executive
Functionality and Upgrades
HealthRules Payor is a big win for us from both a configuration and user experience standpoint. I am...
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VP/Other Executive
Service and Support
HealthEdge is pretty much completely reactive. They are improving. People need to have a specific...
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VP/Other Executive
Functionality and Upgrades
We had upgrade problems with HealthRules Payor. The vendor is aware of the fact that their upgrade...
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VP/Other Executive
Interfacing and Integration
The integration capabilities that HealthEdge has brought to the table have been fine. The optimal...
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Manager
Functionality and Upgrades
We had to fix the disbursement system, correct the payments, and fix the associated EDI...
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Manager
Service and Support
Our last upgrade caused significant problems, which took HealthEdge a while to fix. They helped us...
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Manager
Relationship
I don't see much executive involvement. We aren't a big player to HealthEdge. I have heard of some...
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Manager
Functionality and Upgrades
Initially, the user interface was a blend of the old look and feel and the new look and feel. We...
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Manager
Functionality and Upgrades
We had to build external systems in order to make disbursements and print EOBs. The investment in...
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Manager
ROI / Cost (care and feeding)
The out-of-the-box product can do 80%–90% of the needed claims processing. But with the other pieces...
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Manager
Interfacing and Integration
The system does have good integration with third-party products. Those pieces seem to be well...
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CIO
Service and Support
We had to significantly reconfigure our network to support all our work from home. That required...
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CIO
Functionality and Upgrades
In general, HealthEdge has been pretty good at developing core software with one notable exception....
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CIO
Functionality and Upgrades
The software quality and functionality have generally been good. There was one release where the...
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CIO
Functionality and Upgrades
We definitely learned some lessons from our most recent upgrade. We need HealthEdge to do a better...
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CIO
Functionality and Upgrades
The product largely works as promoted. In general, payer platforms are so big and complex that it is...
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CIO
Technology
There are always new things that HealthEdge is coming out with that we look to adopt.
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CIO
Relationship
One of the areas where we have been pushing HealthEdge a lot is proactivity. We want them to manage...
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CIO
ROI / Cost (care and feeding)
I see things being the same 12 months from now. That is just the nature of the solution. It is...
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CIO
Functionality and Upgrades
The system's strength is its modern architecture. A lot of other payer claims and administration...
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CIO
Functionality and Upgrades
The areas HealthEdge most needs to improve are around operations. That includes their own operations...
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CIO
Future Outlook
Some modules were developed after we went live with the product. We have built some custom solutions...
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CMO
Implementation and Training
Our new claims system implementation is progressing on schedule. HealthEdge has been really good to...
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CMO
Functionality and Upgrades
We are extremely excited about the product's communication capabilities. The end users can see what...
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CMO
Service and Support
We don't feel like HealthEdge is too stretched and isn't meeting our needs or timelines. The vendor...
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