HealthRules Payor
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Joe VanDeGraaff
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User Commentary

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CIO

HealthRules Payor has been an incredibly good platform for us, and HealthEdge has scaled well as we...

Feb 2022
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VP/Other Executive

What we would like to see, now that the products from HealthEdge and Altruista Health are all...

Feb 2022
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VP/Other Executive

Overall, the product is doing everything the vendor said it was going to do, and we enjoy it. The...

Feb 2022
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VP/Other Executive

We run into issues with turnaround times with HealthEdge support. When things do get fixed, it is...

Feb 2022
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VP/Other Executive

We are discovering that the product is slow. There are some lags and some delays in our production...

Feb 2022
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VP/Other Executive

We used to have a lot more executive involvement with the upper echelons at HealthEdge. We don't as...

Feb 2022
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Manager

HealthEdge does charge us for producing correspondence. We are actually trying to do some custom...

Dec 2021
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Manager

There were some capabilities that HealthEdge said the platform could do that the system doesn't do....

Dec 2021
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Manager

HealthEdge’s response time is fast, but their delivery can be months out. HealthEdge does have a...

Dec 2021
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Director

We plan to use HealthRules Payor for a long time. The vendor continues to make strides to improve...

Dec 2021
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Director

HealthEdge is very transparent with us when we are looking at configuration requirements or trying...

Dec 2021
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Director

We have had some growth in our organization, and the solution has definitely helped us scale. It...

Dec 2021
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Director

The product has some functionality issues that we are a little frustrated with. The fixes for those...

Dec 2021
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Director

HealthRules Payor is a very functional system. We use it to house our benefits and contracts, and we...

Dec 2021
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Director

HealthRules Payor is more advanced than another one of the vendor's products. Our ROI from...

Dec 2021
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Director

We have had to get our executives involved to push things to a higher level with the vendor's...

Dec 2021
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Director

The solution has claims, benefit, and pricing-integration platforms. If someone were looking for...

Dec 2021
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Director

HealthRules Payor requires a lot of IT interaction to keep it stable and running effectively. The...

Sep 2021
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Director

HealthRules Payor has its share of bugs and stability issues. Claims processing can be very slow at...

Sep 2021
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Director

The vendor's support is pretty slow. Getting issues fixed takes a long time. Users almost give up. I...

Sep 2021
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Director

HealthEdge is a company where the people are nice, well meaning, and positive. I like the people...

Sep 2021
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Director

HealthEdge struggles sometimes, and they have room to grow in maturity. I like a lot of things about...

Sep 2021
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Director

HealthEdge invoices for a lot of things but also overlooks things. I wouldn't characterize the...

Sep 2021
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Director

I would recommend that people host with HealthEdge and that they don't self-host. There are elements...

Sep 2021
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VP/Other Executive

From a claims system perspective, HealthEdge has one of the most active user communities. Anybody...

Aug 2021
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VP/Other Executive

In conjunction with HealthRules Payor, we use a product as a front-end claims tool that does a lot...

Aug 2021
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VP/Other Executive

HealthEdge is always developing. That is one of the reasons we picked them as a vendor. They are...

Aug 2021
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VP/Other Executive

HealthEdge tries to take feedback from user conferences and build things into their product. In that...

Aug 2021
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VP/Other Executive

I have access to a lot of the top people at HealthEdge.

Aug 2021
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VP/Other Executive

HealthEdge is going to stay stable in the next year. They purchased Altruista’s GuidingCare. They...

Aug 2021
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VP/Other Executive

With the product, interfacing with other products has always been kind of an issue. It hasn't ever...

Aug 2021
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VP/Other Executive

The functionality that HealthEdge chooses to put into the upgrades is usually pretty good. But...

Aug 2021
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VP/Other Executive

Support can get really frustrating at times. One of HealthEdge’s biggest issues is that they grew so...

Aug 2021
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VP/Other Executive

Our HealthEdge account representative is great and communicative. They communicate all the time. We...

Aug 2021
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VP/Other Executive

I have been through multiple claims systems, and HealthRules Payor is by far one of the best claims...

Aug 2021
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Director

We had a big goal to stabilize HealthRules Payor. We had defects in the system that were a high...

Aug 2021
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Director

I think long term, the future looks really great because having multiple offerings under one vendor...

Aug 2021
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Director

When using HealthRules Payor hasn’t been ideal, we use another vendor's system as a quick fix. The...

Aug 2021
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Director

I like the way HealthEdge has built their technology with APIs. I like the ease of APIs to do...

Aug 2021
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Director

We didn’t have enough time when we first started. If another customer can implement and doesn't have...

Aug 2021
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Director

When we decided to go to HealthEdge, we looked at several vendors and did some due diligence on all...

Aug 2021
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Director

What makes HealthEdge unique is that the configuration is in our hands and our control. We are...

Aug 2021
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Director

When HealthEdge releases a new version, the upgrade is so time consuming. I can’t imagine how really...

Aug 2021
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Director

We are in a much better spot today than we were initially. The implementation was very painful...

Aug 2021
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Director

I would rate HealthEdge well for their leadership. They have brought in people with industry...

Aug 2021
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Manager

One of the main sources of tension is that we launch very specific and complex provider and contract...

Aug 2021
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Manager

HealthEdge is going to continue to struggle in some aspects until they commit to really scaling up...

Aug 2021
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Manager

HealthRules Payor would work great in a closed provider system. It would give us the flexibility we...

Aug 2021
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Manager

In terms of tangible outcomes with HealthRules Payor, we were able to migrate off a legacy system...

Aug 2021
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Manager

The learning curve on configuring the HealthEdge system is pretty steep. We have to learn the right...

Aug 2021
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Manager

What makes HealthEdge unique is their connection to all levels within the organization. We have the...

Aug 2021
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VP/Other Executive

HealthEdge appears to be at the forefront of the industry. There is new legislation coming out, and...

Aug 2021
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VP/Other Executive

We are still learning the solution. It is a highly configurable system, and we have found several...

Aug 2021
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VP/Other Executive

HealthEdge acquired Altruista Health. We are very excited about that. HealthEdge will play a much...

Aug 2021
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VP/Other Executive

We had some issues with some of the vendor's trainers, but their content was good. HealthEdge...

Aug 2021
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VP/Other Executive

HealthRules Payor is our future state claims and enrollment platform. It is a much more intuitive...

Aug 2021
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VP/Other Executive

We have a solid relationship with HealthEdge. We have worked very hard to approach our relationship...

Aug 2021
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VP/Other Executive

I don’t see my overall satisfaction with HealthEdge getting any better anytime soon. We will...

Aug 2021
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VP/Other Executive

I have refrained from making a recommendation of HealthRules Payor to a peer or friend. My...

Aug 2021
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VP/Other Executive

Our operations team feels that the HealthEdge system is intuitive and easy to use. HealthEdge’s...

Aug 2021
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VP/Other Executive

A lot of times, if we don’t put executive involvement on HealthEdge’s radar, it isn't there. But we...

Aug 2021
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VP/Other Executive

People need to be mindful of their full system architecture and what it means to them in terms of...

Aug 2021
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VP/Other Executive

We went through an extensive RFP with numerous vendors, reviewed all of the documentation, and...

Aug 2021
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VP/Other Executive

We have been on quite a journey with HealthEdge. From a configuration perspective, the system has...

Aug 2021
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VP/Other Executive

We have very complex products, provider contracts, and pricing methodologies. Because of that, we...

Aug 2021
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Physician

We partnered with HealthEdge through some rough growing pains, but in their current state, the path...

Aug 2021
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Physician

Generally, HealthEdge keeps their promises, especially as they are rolling out releases. The...

Aug 2021
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Physician

HealthEdge is able to package things in bulk so that when we need additional services, we already...

Aug 2021
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Physician

One challenge is that the methodologies and the APIs are not fully built out for all the different...

Aug 2021
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Physician

There are still some glitches in the claims features, and HealthEdge has to do a system reset. It is...

Aug 2021
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Physician

HealthEdge has very clear escalation guidelines. When we have issues, we know what the severity...

Aug 2021
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Physician

HealthEdge partners with new vendors or new integrations. They reach out to us and spend some time...

Aug 2021
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Physician

Having HealthEdge as a vendor is a double-edged sword. There are things that we would like to have...

Aug 2021
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VP/Other Executive

The core of HealthEdge’s technology is a claims administration system. Now they have expanded that...

Aug 2021
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VP/Other Executive

HealthEdge is applying quite a bit of focus on how to help their customers get the most out of their...

Aug 2021
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VP/Other Executive

HealthEdge has put a lot of energy into the technology management of HealthRules Payor. They have...

Aug 2021
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VP/Other Executive

HealthRules Payor is pretty cool; there is nothing else out there like it. Their competitors'...

Aug 2021
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VP/Other Executive

HealthEdge has cultivated a highly interactive customer community. That may change as they get...

Aug 2021
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VP/Other Executive

Flexibility is both a blessing and a curse in HealthRules Payor. People always say that a person's...

Aug 2021
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VP/Other Executive

The executive team is high energy. They lean in. They are collaborative. Other companies act like...

Aug 2021
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VP/Other Executive

We can buy custom delivery and custom code, and HealthEdge will build it. I expect to pay for that....

Aug 2021
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VP/Other Executive

The only reason I wouldn’t give HealthEdge the highest score on the quality and effectiveness of...

Aug 2021
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VP/Other Executive

When we explore issues, I continue to hear that HealthEdge has had another customer experience the...

Aug 2021
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VP/Other Executive

The system is limited in the enrollment, billing, and financial spaces. HealthEdge is putting some...

Aug 2021
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VP/Other Executive

There is quite a bit of functionality that we are looking for that doesn't exist in the system. We...

Jul 2021
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VP/Other Executive

HealthEdge has improved dramatically over the last couple of years. They have been much more...

Jul 2021
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VP/Other Executive

We use a services model from HealthEdge that can be somewhat ineffective. We leverage it a lot...

Jul 2021
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VP/Other Executive

We have had a lot of training conversations with HealthEdge. They do okay in that space. Their gap...

Jul 2021
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VP/Other Executive

HealthRules Payor does have an API structure. However, the performance of the API isn't always what...

Jul 2021
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VP/Other Executive

We do not have any issues with bringing new people on to the product and getting them up to speed....

Jul 2021
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VP/Other Executive

We have a fair number of conversations with HealthEdge. We meet with them frequently. We talk about...

Jul 2021
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VP/Other Executive

HealthEdge has one of the best products in the market. I think our satisfaction will change over...

Jul 2021
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