Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)


HealthRules Payor Comments
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Payer Core Administration Platforms 2020: New Decisions & New Life (A Decision Insights Report)
Payer Core Administration Platforms 2020:
New Decisions & New Life (A Decision Insights Report)
May 2020
View Report
View Related

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The HealthEdge people we worked with during the implementation were extremely knowledgeable and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of HealthEdge’s documentation as we are going out there and trying to solve a new problem is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As my team members continue to become experts in the software, a lot of times when we need...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthRules Payor is a very configurable system. When the end users go into the system, they can...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthRules Payor is definitely meeting our needs, but as we work with our business stakeholders and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are opportunities for improvement in HealthEdge’s customer support and service model. They...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All in all, HealthRules Payor is the coolest claims processor I have ever seen. But there is also a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been proactive in terms of checking in on us because of the pandemic. Things change...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is lacking knowledge of their own product. My experience is they have high turnover.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I used to have to get the consulting services through HealthEdge, and they would downstream contract...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are still some things that HealthRules Payor doesn’t do that I wish it did, but I think I also...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthEdge’s training is terrible. We seem to learn more from the user community and trial and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We sometimes have to do a lot of custom code and development build for the integrations, depending...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have an account manager, and then we have a ticketing system through the customer relationship...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthRules Payor is a newer product on the market but has grown very popular in the last few years....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executives are involved. Our needs and concerns are getting attention. When something...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthEdge is pretty responsive when we ask for enhancements, but there is a specific functionality...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been charged by HealthEdge for some things that maybe could have been written off....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthEdge has always used implementation partners. They are just now getting serious about doing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The individual who leads HealthEdge’s training is very accomplished. That person is very savvy. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthRules Payor is a big win for us from both a configuration and user experience standpoint. I am...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthEdge is pretty much completely reactive. They are improving. People need to have a specific...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had upgrade problems with HealthRules Payor. The vendor is aware of the fact that their upgrade...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The integration capabilities that HealthEdge has brought to the table have been fine. The optimal...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to fix the disbursement system, correct the payments, and fix the associated EDI...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our last upgrade caused significant problems, which took HealthEdge a while to fix. They helped us...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't see much executive involvement. We aren't a big player to HealthEdge. I have heard of some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, the user interface was a blend of the old look and feel and the new look and feel. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to build external systems in order to make disbursements and print EOBs. The investment in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The out-of-the-box product can do 80%–90% of the needed claims processing. But with the other pieces...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does have good integration with third-party products. Those pieces seem to be well...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had to significantly reconfigure our network to support all our work from home. That required...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In general, HealthEdge has been pretty good at developing core software with one notable exception....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The software quality and functionality have generally been good. There was one release where the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We definitely learned some lessons from our most recent upgrade. We need HealthEdge to do a better...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product largely works as promoted. In general, payer platforms are so big and complex that it is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

There are always new things that HealthEdge is coming out with that we look to adopt.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One of the areas where we have been pushing HealthEdge a lot is proactivity. We want them to manage...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I see things being the same 12 months from now. That is just the nature of the solution. It is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system's strength is its modern architecture. A lot of other payer claims and administration...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The areas HealthEdge most needs to improve are around operations. That includes their own operations...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Some modules were developed after we went live with the product. We have built some custom solutions...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Our new claims system implementation is progressing on schedule. HealthEdge has been really good to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We are extremely excited about the product's communication capabilities. The end users can see what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We don't feel like HealthEdge is too stretched and isn't meeting our needs or timelines. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​