IBM Watson Health Micromedex Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
The software is primarily used by our nursing staff for looking up information, and the biggest use...
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The shortcomings we see with the software are in the integration with our current EMR. Sometimes the...
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The feature for IV compatibility is very user friendly, and we can print up the results of what we...
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There are still quite a few times when there isn't any data on what is or isn't compatible because...
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In terms of the product supporting the treatment of complex medical conditions, the vendor could do...
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I don't think the vendor has anything specific for training.
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The product is not very user friendly, so we might have to look at different places for our...
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I am never able to get in contact with the phone support people. We don't get any help with the system....
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I have a harder time using this system than another solution because I am not used to this system...
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The vendor has a training video on their website.
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The vendor could notify us of upgrades by email. It would be nice to know what changes the vendor...
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The Micromedex system is not integrated with our EMR.
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IBM doesn't avoid charging us for things. There are a lot of different software pieces that we don't...
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I use the system for certain drug information, especially when it comes to information on admixture...
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I would buy the solution again. It isn't my favorite, but it has some parts that I use regularly,...
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The product's strengths are its compatibility checker and tablet identification functions. Another...
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The IBM system has been the same for a long time. It hasn’t been updated. I imagine my satisfaction...
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Not very many people use IBM’s system. I definitely get my money’s worth out of it, but we pay for...
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As far as I know, IBM avoids nickel-and-diming. I don’t know of any small things that they charge us...
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I don’t know of any situations where IBM’s support has been an issue.
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From time to time, IBM's system doesn't work properly and goes down. When I put in a search term,...
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Most of IBM’s system is really easy to use, but there is one function that could be easier, and that...
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Cost was the primary driver in going with this solution. We had another solution along with it, and...
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The system is fully integrated; it integrates into our EHR. The nurses can click on things and have...
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One strength of this product is that the vendor included a lot of anecdotal information. There have...
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IBM is proactive. I never need to contact the support team because I never have problems. IBM...
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For differential treatment, I would not use this product without pairing it with another product....
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Our satisfaction with Micromedex could go down depending on how UpToDate catches up with some of the...
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I don't work with IBM a lot, but that is not for lack of them trying. They are proactive and reach...
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We haven't had a lot of upgrades for the system, but we are on a current version. We don't need...
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The system's search feature is a little funky. If we don't spell something right, the search feature...
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The best thing about the product is that it is so easy to use. The system is really intuitive.
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I don't have any particular reservations about recommending this product. It is a good product, and...
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We have to update our password fairly regularly within this product, and that can get annoying....
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We don't have any downtime using the product. It is cloud based, and we have instantaneous access....
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The Micromedex side of the product has a Google-search feel, but I am not really impressed with the...
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The IBM people are very attuned to our contract but are also willing to negotiate. They offer...
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The vendor could probably do a little better on integration with handheld devices, like phones; that...
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IBM doesn't avoid nickel-and-diming. They charge us for every little nook and cranny.
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IBM updates are ultra smooth. We don't have to do anything; the information we need just shows up....
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The Micromedex system has improved because we can use AI to get to what we are looking for. From a...
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The system basically provides the patient handouts for our education component. There are provider...
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The system is used everywhere. It is well researched and has a lot of information in it. It is just...
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The system can be hard to use in some cases. I actually find the user interface to be a pain in the...
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IBM does try to deliver new technology, but we are resistant and cheap.
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When we need support for the system, finding the right person can be hard. The right person is not...
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The solution is really good. It competes well with UpToDate. IBM is way past the market's gold...
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The vendor has a vision. They find ways to use what they have, and they have a new partnership with...
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We receive our money's worth from the system, and even though it is horribly expensive, the vendor...
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IBM has improved their customer service and technical service. If we call and tell them that...
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The solution's interface is very nice and clean. It has a good look. The vendor made a major change...
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The solution is really easy to use. People don't really need any training on it, but if they want it...
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Our clinicians will use this system over other systems because of its depth and data, but it isn't...
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The solution might be confusing to people who aren't pharmacists. It can be hard to look at its...
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I wouldn't say that the vendor nickel-and-dimes us, but the solution is expensive. We pay a...
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The vendor implemented the product for us. They got us what we needed for access, and they did it...
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The system isn't embedded in our EHR for our physicians and nurses, so they have to go outside of...
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The vendor could improve the system's navigation. They could also provide quick tips and FAQs. Those...
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It is unclear at this stage whether the system will be part of our long-term plans, but we might be...
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IBM doesn’t nickel-and-dime. We pick our subscription and get the entire offering included in the...
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IBM doesn't really offer any integration with the system; they just offer information. It would be a...
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The product has actually gotten worse. Before, there was a feature where we would basically get our...
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I haven't used IBM’s support. The support people don’t really do anything proactive.
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We don't really hear a lot of negative things about the system, and we are pretty excited about some...
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The application itself is pretty user friendly. From an IT support perspective, when there is an...
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The product has a bit more integration offered with our EMR now than before. Before, we were only...
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I wouldn't necessarily say that IBM nickel-and-dimes, but the product is rather expensive. IBM does...
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As we talk through upgrades, we have to have a lot of conversations. Sometimes the conversations...
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Based on what we have heard with the ease of use, there are some challenges with our nursing users,...
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Anytime that we have had to reach out to the vendor for an issue, they have been pretty responsive...
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We get a lot of communication about upgrades and additional modules, but we don't get a lot of...
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I don't really deal a lot with the IBM executives. I typically deal with any troubleshooting piece,...
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From our IT's perspective, things get a little muddy when our representative sells a new product to...
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The system is very well received. Everyone is very comfortable with it and relies on it. Our team...
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I am not quite aware whether IBM is doing updates, but they keep their information current. The...
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I don't think that the vendor charges us for every little thing. They don't send us a small bill...
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I like that the system provides us with up-to-date information. I would like to see much more...
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What really sets the product apart is that it is part of a larger product offering. The value comes...
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We have found the support team to be very responsive to us when we have issues. They get back to us...
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One of the challenges we run into is that the vendor tends to price special requests at a premium....
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The product is complex, and it does require training. Many users only use a small fraction of the...
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We added the Micromedex platform because it had information that our other system didn’t have. IBM's...
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The Micromedex platform is missing information on medication lab interactions. The search field can...
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We can click on a link to the system through our EHR. IBM's system is pretty easy to use, and I have...
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In the future, we will compare IBM's product with other products to decide whether it will be part...
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We get what we are paying for with this system. IBM keeps up to date with new medications that are...
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We are more integrated with the Micromedex platform than with other products, and we can put the...
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The vendor is always trying to get a hold of me to talk about what we have going on.
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This system will not likely be part of our long-term plans. We have another system that is similar...
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The system was so simple to implement. We have integrated it into a lot of our education,...
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We have used a lot of the information from the system recently for some alert fatigue and cleanup,...
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I never have to call the vendor, so there isn’t really any need for support. The vendor has a...
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The system doesn't require a lot of training. The system is fairly straightforward, and IBM's...
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IBM can continue to work on the system's usability. I know that IBM has started working on some...
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I like having the ability to tie IBM's system to our EMR. IBM introduced the natural language...
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The solution has undergone several changes over the years, and all of those changes have been...
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IBM's training was good. They came to us in person and went over everything. IBM always keeps their...
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We use the system for drug reference and for drug information. I would say pharmacists and nurses...
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We have the system today, but honestly, there are other systems I would prefer to use. We would...
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The system could definitely improve its pill identification. That is not very helpful to me. A lot...
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