IBM Watson Health Micromedex Solutions
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Joe VanDeGraaff
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User Commentary

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Manager

Implementation and Training

We received training from IBM, and it went well. The ongoing training has also been great.

Nov 2022
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VP/Other Executive

Interfacing and Integration

IBM's product has a web icon on a desktop that takes us to IBM’s separate functioning site, and I...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

I don't know of anything IBM Watson is doing in terms of new technology. In the system, I find...

Oct 2022
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VP/Other Executive

Lessons Learned

There are competitors to IBM's system, and my advice would be that choosing a system is a matter of...

Oct 2022
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Director

Functionality and Upgrades

I like the product, and I am really used to it. I can find what I need within seconds. Most of our...

Oct 2022
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Director

Functionality and Upgrades

The product is great. It has most of the information that we need for any medication dosing. We...

Oct 2022
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Manager

Functionality and Upgrades

The most important feature that the product has is the speedy, efficient user interface.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have another product that is very similar to IBM Watson Health Micromedex Solutions, and that...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health Micromedex Solutions doesn't always make it intuitive for us to find the...

Aug 2022
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CMIO

Technology

The system's whole user interface is dated and looks like a site out of the '90s. The interface is...

Jul 2022
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Manager

ROI / Cost (care and feeding)

IBM's system is comprehensive and has a good way to navigate through the primary literature. The...

Jul 2022
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Manager

Functionality and Upgrades

The product's user interface is not the most user friendly. There are other solutions out there that...

Jul 2022
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Manager

Technology

The system is a very comprehensive, useful, and well-recognized source of drug information. It is...

Jul 2022
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Manager

Functionality and Upgrades

I would highly recommend the solution. We use it regularly. We usually have it open on our...

Jul 2022
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Analyst/Coordinator

Implementation and Training

I didn't receive any training on how the system works, so I don't think we have received any training....

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

IBM Watson has little links that we can put inside other systems, and that actually works pretty...

Jul 2022
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Analyst/Coordinator

Relationship

I don't receive or look for service from IBM. We haven't had to, and maybe that is a good thing. I...

Jul 2022
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Director

Functionality and Upgrades

We don't really require much training from IBM. The system is easy to use and has everything that we...

Jun 2022
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Manager

Implementation and Training

The vendor will reach out and ask whether there is anything we need from a training perspective. We...

Jun 2022
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Director

Functionality and Upgrades

The drug information part of the product is very extensive and helpful. Other products are very...

Jun 2022
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Director

Functionality and Upgrades

Our nurses and doctors are familiar with the Micromedex system. We are primarily using the system...

Jun 2022
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Manager

Relationship

We have never had any issues with the vendor. They are very proactive in letting us know when there...

Jun 2022
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Manager

Functionality and Upgrades

IBM's product is pretty clunky at times. The product has too many windows, and it is difficult to...

Jun 2022
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Manager

Functionality and Upgrades

When I am looking up very specific, relevant information, the system isn't my only source. I have to...

Jun 2022
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Manager

Functionality and Upgrades

If I am looking for interactions or compatibility, I love the system. I use it all the time for...

Jun 2022
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Manager

Functionality and Upgrades

The system lists a lot of resources, but the list isn't always comprehensive. It is a little blank...

Jun 2022
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Manager

Functionality and Upgrades

We talk in a lot of acronyms. The system sometimes doesn't pick up on the acronyms, but the reason I...

Jun 2022
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Manager

Technology

I don’t find that IBM has any better technology than anybody else. I don't find the mobile app to be...

Jun 2022
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Manager

Functionality and Upgrades

The vendor's web page is very attractive. I like the colors on the home page. The system is very...

Jun 2022
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Manager

Functionality and Upgrades

I don't care for the patient education pieces of the system because I can't read them before I print...

Jun 2022
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Manager

Functionality and Upgrades

We haven't really done much with IBM Watson Health Micromedex Solutions since we implemented the...

Jun 2022
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Manager

Implementation and Training

Some of the nurses do have a few struggles. The issues could be related to a person or to a system....

Jun 2022
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Manager

ROI / Cost (care and feeding)

The product is extremely expensive. I think there will come a time when people quit using it because...

Jun 2022
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Manager

Functionality and Upgrades

There were a lot of sign-on glitches with this solution when we updated it recently. We had to do...

Jun 2022
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Manager

Functionality and Upgrades

The system has improved greatly. The home screen is a lot simpler, and we can find the search bar...

Jun 2022
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Manager

Implementation and Training

We haven't done any training for the Micromedex platform, but I don't know that we necessarily...

Jun 2022
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Director

Functionality and Upgrades

It would be nice if the Micromedex system were more similar to UpToDate, which is another product I...

Jun 2022
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Director

Functionality and Upgrades

The Micromedex platform is a good, quick reference for drug interactions and compatibility. It is...

Jun 2022
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Director

Functionality and Upgrades

The only weakness is that a few years ago, the solution was simplified a bit. It used to have a lot...

Jun 2022
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Director

Functionality and Upgrades

I have used other competitors' solutions, but I prefer IBM Watson Health Micromedex Solutions. From...

Jun 2022
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Director

Functionality and Upgrades

Other comparable products are more conversational from clinician to clinician in the way that the...

Jun 2022
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Director

ROI / Cost (care and feeding)

IBM avoids charging for every little thing. I like that I can have just a facility subscription with...

Jun 2022
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Director

Service and Support

I don't need much support for the system, and that speaks well about the vendor.

Jun 2022
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Director

Functionality and Upgrades

The patient education or patient-directed documents are not as robust as we might like. I wish there...

Jun 2022
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Manager

Sales and Contracting

We would buy this product again, but the challenge is that we would do that mainly because of...

Jun 2022
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Manager

Interfacing and Integration

I would definitely buy the solution again. Nobody else has the same information that IBM has. The...

Jun 2022
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Manager

Implementation and Training

I am sure there are some self-training features in the product, but I am not aware of any Webex...

Jun 2022
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Manager

Functionality and Upgrades

There are some gaps in the functionality for safe medication administration. That functionality is...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The solution is heavily used. It is considered the most valuable resource for information on drugs....

Jun 2022
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Manager

Functionality and Upgrades

The solution is great. It works well, and we get the resources that we need from it. We have had it...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We must pay for each module we add onto the solution, and that makes sense. The cost is not as bad...

Jun 2022
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Manager

Other Observations & Comments

I know there is better interoperability available for the solution, but we have not utilized that to...

Jun 2022
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Manager

Service and Support

I like the solution. My first choice is always to check it first because it has more drug...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The software is primarily used by our nursing staff for looking up information, and the biggest use...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The shortcomings we see with the software are in the integration with our current EMR. Sometimes the...

May 2022
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Nurse

Functionality and Upgrades

The feature for IV compatibility is very user friendly, and we can print up the results of what we...

Apr 2022
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Nurse

Functionality and Upgrades

There are still quite a few times when there isn't any data on what is or isn't compatible because...

Apr 2022
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Nurse

Functionality and Upgrades

In terms of the product supporting the treatment of complex medical conditions, the vendor could do...

Apr 2022
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Manager

Implementation and Training

I don't think the vendor has anything specific for training.

Apr 2022
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Manager

Functionality and Upgrades

The product is not very user friendly, so we might have to look at different places for our...

Apr 2022
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Manager

Service and Support

I am never able to get in contact with the phone support people. We don't get any help with the system....

Apr 2022
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Director

Functionality and Upgrades

I have a harder time using this system than another solution because I am not used to this system...

Apr 2022
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Director

Implementation and Training

The vendor has a training video on their website.

Apr 2022
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Director

Service and Support

The vendor could notify us of upgrades by email. It would be nice to know what changes the vendor...

Apr 2022
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Manager

Interfacing and Integration

The Micromedex system is not integrated with our EMR.

Apr 2022
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Manager

ROI / Cost (care and feeding)

IBM doesn't avoid charging us for things. There are a lot of different software pieces that we don't...

Apr 2022
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Manager

Functionality and Upgrades

I use the system for certain drug information, especially when it comes to information on admixture...

Apr 2022
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Manager

Functionality and Upgrades

I would buy the solution again. It isn't my favorite, but it has some parts that I use regularly,...

Apr 2022
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Manager

Functionality and Upgrades

The product's strengths are its compatibility checker and tablet identification functions. Another...

Apr 2022
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Manager

Other Observations & Comments

The IBM system has been the same for a long time. It hasn’t been updated. I imagine my satisfaction...

Apr 2022
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Manager

Lessons Learned

Not very many people use IBM’s system. I definitely get my money’s worth out of it, but we pay for...

Apr 2022
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Manager

ROI / Cost (care and feeding)

As far as I know, IBM avoids nickel-and-diming. I don’t know of any small things that they charge us...

Apr 2022
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Manager

Service and Support

I don’t know of any situations where IBM’s support has been an issue.

Apr 2022
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Manager

Technology

From time to time, IBM's system doesn't work properly and goes down. When I put in a search term,...

Apr 2022
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Manager

Functionality and Upgrades

Most of IBM’s system is really easy to use, but there is one function that could be easier, and that...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

Cost was the primary driver in going with this solution. We had another solution along with it, and...

Apr 2022
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Director

Interfacing and Integration

The system is fully integrated; it integrates into our EHR. The nurses can click on things and have...

Apr 2022
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Director

Functionality and Upgrades

One strength of this product is that the vendor included a lot of anecdotal information. There have...

Apr 2022
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Director

Service and Support

IBM is proactive. I never need to contact the support team because I never have problems. IBM...

Apr 2022
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Director

Functionality and Upgrades

For differential treatment, I would not use this product without pairing it with another product....

Apr 2022
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CMIO

Other Observations & Comments

Our satisfaction with Micromedex could go down depending on how UpToDate catches up with some of the...

Apr 2022
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Manager

Other Observations & Comments

I don't work with IBM a lot, but that is not for lack of them trying. They are proactive and reach...

Mar 2022
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Manager

Other Observations & Comments

We haven't had a lot of upgrades for the system, but we are on a current version. We don't need...

Mar 2022
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Manager

Functionality and Upgrades

The system's search feature is a little funky. If we don't spell something right, the search feature...

Mar 2022
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Manager

Functionality and Upgrades

The best thing about the product is that it is so easy to use. The system is really intuitive.

Mar 2022
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VP/Other Executive

Functionality and Upgrades

I don't have any particular reservations about recommending this product. It is a good product, and...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We have to update our password fairly regularly within this product, and that can get annoying....

Mar 2022
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VP/Other Executive

Technology

We don't have any downtime using the product. It is cloud based, and we have instantaneous access....

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The Micromedex side of the product has a Google-search feel, but I am not really impressed with the...

Mar 2022
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VP/Other Executive

Relationship

The IBM people are very attuned to our contract but are also willing to negotiate. They offer...

Mar 2022
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VP/Other Executive

Interfacing and Integration

The vendor could probably do a little better on integration with handheld devices, like phones; that...

Mar 2022
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Director

ROI / Cost (care and feeding)

IBM doesn't avoid nickel-and-diming. They charge us for every little nook and cranny.

Mar 2022
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Director

Implementation and Training

IBM updates are ultra smooth. We don't have to do anything; the information we need just shows up....

Mar 2022
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Director

Functionality and Upgrades

The Micromedex system has improved because we can use AI to get to what we are looking for. From a...

Mar 2022
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Nurse

Functionality and Upgrades

The system basically provides the patient handouts for our education component. There are provider...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The system is used everywhere. It is well researched and has a lot of information in it. It is just...

Mar 2022
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Manager

Functionality and Upgrades

The system can be hard to use in some cases. I actually find the user interface to be a pain in the...

Mar 2022
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Manager

Other Observations & Comments

IBM does try to deliver new technology, but we are resistant and cheap.

Mar 2022
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Manager

Service and Support

When we need support for the system, finding the right person can be hard. The right person is not...

Mar 2022
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Director

Functionality and Upgrades

The solution is really good. It competes well with UpToDate. IBM is way past the market's gold...

Feb 2022
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