IBM Watson Health Micromedex Solutions
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

The software is primarily used by our nursing staff for looking up information, and the biggest use...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The shortcomings we see with the software are in the integration with our current EMR. Sometimes the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The feature for IV compatibility is very user friendly, and we can print up the results of what we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are still quite a few times when there isn't any data on what is or isn't compatible because...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of the product supporting the treatment of complex medical conditions, the vendor could do...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think the vendor has anything specific for training.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is not very user friendly, so we might have to look at different places for our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am never able to get in contact with the phone support people. We don't get any help with the system....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a harder time using this system than another solution because I am not used to this system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a training video on their website.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could notify us of upgrades by email. It would be nice to know what changes the vendor...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Micromedex system is not integrated with our EMR.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM doesn't avoid charging us for things. There are a lot of different software pieces that we don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I use the system for certain drug information, especially when it comes to information on admixture...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the solution again. It isn't my favorite, but it has some parts that I use regularly,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product's strengths are its compatibility checker and tablet identification functions. Another...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The IBM system has been the same for a long time. It hasn’t been updated. I imagine my satisfaction...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Not very many people use IBM’s system. I definitely get my money’s worth out of it, but we pay for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as I know, IBM avoids nickel-and-diming. I don’t know of any small things that they charge us...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know of any situations where IBM’s support has been an issue.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From time to time, IBM's system doesn't work properly and goes down. When I put in a search term,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of IBM’s system is really easy to use, but there is one function that could be easier, and that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Cost was the primary driver in going with this solution. We had another solution along with it, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is fully integrated; it integrates into our EHR. The nurses can click on things and have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One strength of this product is that the vendor included a lot of anecdotal information. There have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM is proactive. I never need to contact the support team because I never have problems. IBM...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For differential treatment, I would not use this product without pairing it with another product....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our satisfaction with Micromedex could go down depending on how UpToDate catches up with some of the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't work with IBM a lot, but that is not for lack of them trying. They are proactive and reach...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had a lot of upgrades for the system, but we are on a current version. We don't need...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's search feature is a little funky. If we don't spell something right, the search feature...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The best thing about the product is that it is so easy to use. The system is really intuitive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't have any particular reservations about recommending this product. It is a good product, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have to update our password fairly regularly within this product, and that can get annoying....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't have any downtime using the product. It is cloud based, and we have instantaneous access....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Micromedex side of the product has a Google-search feel, but I am not really impressed with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The IBM people are very attuned to our contract but are also willing to negotiate. They offer...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor could probably do a little better on integration with handheld devices, like phones; that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM doesn't avoid nickel-and-diming. They charge us for every little nook and cranny.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM updates are ultra smooth. We don't have to do anything; the information we need just shows up....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Micromedex system has improved because we can use AI to get to what we are looking for. From a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system basically provides the patient handouts for our education component. There are provider...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is used everywhere. It is well researched and has a lot of information in it. It is just...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system can be hard to use in some cases. I actually find the user interface to be a pain in the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM does try to deliver new technology, but we are resistant and cheap.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we need support for the system, finding the right person can be hard. The right person is not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is really good. It competes well with UpToDate. IBM is way past the market's gold...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a vision. They find ways to use what they have, and they have a new partnership with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We receive our money's worth from the system, and even though it is horribly expensive, the vendor...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM has improved their customer service and technical service. If we call and tell them that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's interface is very nice and clean. It has a good look. The vendor made a major change...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is really easy to use. People don't really need any training on it, but if they want it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our clinicians will use this system over other systems because of its depth and data, but it isn't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution might be confusing to people who aren't pharmacists. It can be hard to look at its...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't say that the vendor nickel-and-dimes us, but the solution is expensive. We pay a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor implemented the product for us. They got us what we needed for access, and they did it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system isn't embedded in our EHR for our physicians and nurses, so they have to go outside of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could improve the system's navigation. They could also provide quick tips and FAQs. Those...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is unclear at this stage whether the system will be part of our long-term plans, but we might be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM doesn’t nickel-and-dime. We pick our subscription and get the entire offering included in the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM doesn't really offer any integration with the system; they just offer information. It would be a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has actually gotten worse. Before, there was a feature where we would basically get our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't used IBM’s support. The support people don’t really do anything proactive.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really hear a lot of negative things about the system, and we are pretty excited about some...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The application itself is pretty user friendly. From an IT support perspective, when there is an...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has a bit more integration offered with our EMR now than before. Before, we were only...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't necessarily say that IBM nickel-and-dimes, but the product is rather expensive. IBM does...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we talk through upgrades, we have to have a lot of conversations. Sometimes the conversations...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Based on what we have heard with the ease of use, there are some challenges with our nursing users,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime that we have had to reach out to the vendor for an issue, they have been pretty responsive...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get a lot of communication about upgrades and additional modules, but we don't get a lot of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't really deal a lot with the IBM executives. I typically deal with any troubleshooting piece,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From our IT's perspective, things get a little muddy when our representative sells a new product to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very well received. Everyone is very comfortable with it and relies on it. Our team...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not quite aware whether IBM is doing updates, but they keep their information current. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I don't think that the vendor charges us for every little thing. They don't send us a small bill...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like that the system provides us with up-to-date information. I would like to see much more...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What really sets the product apart is that it is part of a larger product offering. The value comes...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have found the support team to be very responsive to us when we have issues. They get back to us...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the challenges we run into is that the vendor tends to price special requests at a premium....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is complex, and it does require training. Many users only use a small fraction of the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We added the Micromedex platform because it had information that our other system didn’t have. IBM's...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Micromedex platform is missing information on medication lab interactions. The search field can...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can click on a link to the system through our EHR. IBM's system is pretty easy to use, and I have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the future, we will compare IBM's product with other products to decide whether it will be part...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get what we are paying for with this system. IBM keeps up to date with new medications that are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are more integrated with the Micromedex platform than with other products, and we can put the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is always trying to get a hold of me to talk about what we have going on.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This system will not likely be part of our long-term plans. We have another system that is similar...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system was so simple to implement. We have integrated it into a lot of our education,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have used a lot of the information from the system recently for some alert fatigue and cleanup,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I never have to call the vendor, so there isn’t really any need for support. The vendor has a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system doesn't require a lot of training. The system is fairly straightforward, and IBM's...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM can continue to work on the system's usability. I know that IBM has started working on some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like having the ability to tie IBM's system to our EMR. IBM introduced the natural language...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution has undergone several changes over the years, and all of those changes have been...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM's training was good. They came to us in person and went over everything. IBM always keeps their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the system for drug reference and for drug information. I would say pharmacists and nurses...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the system today, but honestly, there are other systems I would prefer to use. We would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system could definitely improve its pill identification. That is not very helpful to me. A lot...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF