Imprivata Biometric Patient Identity Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Product

We upgraded to Imprivata's new touchless palm scanners. That was a really nice change. The vendor...

Jan 2024
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VP/Other Executive

Relationship

Imprivata is a great vendor. I am very happy that we have partnered with them. That was a good...

Jan 2024
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Director

Product

Imprivata's system does biometric palm vein scanning for us. When a patient comes in, we...

Oct 2023
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Director

Product

Imprivata has a new version, which is a touchless palm scanner. So we don’t have to worry about all...

Oct 2023
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Director

Product

We have so many other tools that sometimes Imprivata's system is hard. It slows down our process for...

Oct 2023
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Director

Culture, Operations, Value

Imprivata promised we could do our own upgrades going forward, but we have not been able to do them...

Oct 2023
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Director

Relationship

Imprivata shares documents with us that are helpful. We do not have to use their support too much....

Oct 2023
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Director

Product, Value

Using the trauma search piece has helped us find a way to identify patients who are unconscious. If...

Oct 2023
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VP/Other Executive

Product

We would like the system to do facial recognition instead of just palm recognition, but facial...

Jul 2023
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VP/Other Executive

Product, Value

The product is working beautifully. As long as users are compliant and use the product, the system...

Jul 2023
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Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.